[redacted] -We are very interested in attempting to resolve these issuesAccording to Jeff H***, our General Sales Manager, we met with you recently and you left our Chevy store happy with our steps to resolve this situationsHave things changed since you and Jeff met recently? Hoping that this most recent complaint was sent prior to your meeting with JeffIf that is not the case, please contact Jeff at your earliest convenience Thank you
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have read Mr [redacted] 's response but that does not explain the fact that my front fenders were painted to match my front bumper without my knowledge and why two neutral shops have stated that the color of my front bumper is indeed lighter than my hood and my rear bumper not to mention the fact that both of the front fenders were painted without my knowledge which he deniesI have sent pictures and video that show that the front bumper does not match and that my fenders were indeed painted.?
We are responding to your letter regarding the complaint filed by [redacted] We started repairs on September 29, It was a small bumper job on a red Pontiac We completed the repair and when Mr [redacted] picked up his vehicle, he found several imperfections and requested us to fix them On October 5, we took the vehicle back to our technician and painter Mr [redacted] was satisfied with our adjustments However, this time he said the color did not match We tried to explain to him that a year old red car has some fading and that bumpers are made of plastic and the color is slightly different from the car body We moved it to bright sunlight and showed him that the front bumper matched the back bumper We even have a flyer on our counter that explains the facts about bumper colors He was still not satisfied.We called our paint representative to work with our painter to confirm that we did use the correct color and procedure We painted it one more time at no additional chargeWe have tried to accommodate this customer the best way we can and are surprised that he is still unhappy We feel we have invested much more money and time on this vehicle than we were paid for by the insurance claim We stand behind all our repairs and agree to work with this customer again to try and get the results that the customer expectsSincerely, [redacted] Owner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes I was happy they checked the car out again and happy for a free oil change but the problem still existThe car still sputters at low speed! Which I feel is unacceptableAnd I will be filing a complaint with the Attorney General because my contract says that I have days to request for the contract to be canceled which I didWithin days of the purchase I had several issues and sent a message to the car salesman requesting a cancellation which was not honoredThe message was not verbal but n writing to his IphoneThe manager Jeff was very helpful and courteousThis weekend I had another new issue with the carPicking up family/fans for the March madness from Kentucky was the planBut I only made it as far as Edinburgh before I heard this horrible noise that sounded like I was dragging something! But I wasn'tSo I had to turn around and come back home and park itI will be contacting the dealership to voluntarily surrender the vehicleThis was just a bad car they felt the sputtering twice but when sent to the ford dealership they cant feel or diagnose the problemIt should not be sputtering at low speed or no speeds! I didn't expect from Bill EstesSo much for my fresh start after filing bankruptcyI feel duped Regards, [redacted]
***-We are very sorry about this inconvenienceWe will remove your email ( [redacted] ) from all of our databases todayPlease email [email protected] if you continue to get emailsAgain, we apologize for the trouble-Bill Estes Automotive
The special pull ahead was for new purchase or lease onlyDid not apply to pre-owned purchasesCustomer wanted a price that was only available purchasing usedThe pull ahead is a GM program for new vehicles!! Mr [redacted] was moving out of stateWe found a few options but none of them worked for Mr [redacted]
All of the paperwork associated with the file states the same selling price of $11,995. The purchase order printed the day of purchase and signed by the client states $11,995. The transaction occurred almost a year ago and none of the dealer associates involved recall any
pricing discrepances. To the best of my abilities the price looked to always be $11,995. We advertise our inventory on the internet at very competive pricing as to maximaize our business opportunities. We strive to maintain a high standard of customer service and do care very much about our clients' happiness. However I just do not see anywhere noted a lower or different sale price for the truck.The paperwork shows that the client adjusted how they wanted the vehicle title several times. The original online application is for *** ***. The day the client arrived the loan and title was switched to *** *** *** which would require a different lender than the original approval so would have had to be submitted to other banks. In addition the client wanted to explore adding another individual to the loan, a Mr*** ***, which required additional submissions to lenders.We are required to verify the identity of anyone signing a bank contract to purchase a vehicle. We are not setup to allow for emailed signatures nor do any dealerships that I am aware of. Thank you, Chuck J***General ManagerBill Estes Chevrolet
***- We are very sorry for the trouble and the miscommunication related to the Credit PullIt is our understanding that you were able to speak with Jeff H***, at our Chevy location, to discuss this complaintJeff should have informed you that we cannot submit a letter because we did pull creditWe also have a signed credit application as well. Again, we are very sorry for the misunderstandingIf there is anything we can do to help resolve this issue further, please let us knowWe take these complaints very seriously and appreciated your willingness to do business with usHopefully, we can make it up to you. -Estes Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If you were not intending to do right, all you had to do was admit it up front, instead of telling me I would be contacted to resolve the issue, on different occassions, by different employees It appears as if the last guy just dropped the ball It happens, I understand The good guys take the bad with the good, and take responsiblilty for their errors BUYER BEWARE, especially if out of state GET YOUR OWN CREDIT OR CASH, don't take hard hits on an credit score from these guys
Regards,
*** ***
***- Sorry for the delay in our responseWe will be in touch today to discuss the problem and work towards a resolutionThank you for your patience. Jeff H*** and/or Chuck J*** will likely be reaching outIf you would prefer email or phone call, please let us
know. Thank you, Estes Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
The customer returned my call 8/4/after I had left for the day as well as responded to my emailIn the email, he stated that I could return his call the next afternoon (8/5/16) or by emailI planned on calling him back the afternoon of the 5th, hoping to talk and resolve the matter, but he emailed me on 8/5/at 12:stating that he saw my Revdex.com response, disagreed and was going to pursue other actions over our lack of response. I then emailed the customer back letting him know that we were hoping to resolve the issue in a fair mannerAs of 8/9/the customer has not responded to my email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did NOT purchase a car on 9/THEY WERE NOT TRUTHFUL ON THEIR ADVERTISEMENT AND I FEEL AS THOUGH IT WAS A CLASSIC BAIT/SWITCH.As mentioned in my complaint but ignored, I was contacted twice on the telephone regarding bringing in my lease and receiving payment forgiveness for early turn inThis was discussed with my sales agent and again, twice it was not told to me that it was only for a lease or a purchase of a new car.In the discussion process we discussed either a $400/mo at years or $340/mo at monthsAt no time was there ever a discussion nor did I even know there was consideration for a longer payment plan.I was given the car to take over the weekend while they changed my financing (again at the above expectation) since the initial bank did not want to finance me if I was going to register it out of state. I declined the purchase of the car when I came in to sign the agreement and the purchase was almost $3,more than what was discussed on BOTH times I came in to talk finances. When I initially applied for credit, my score was in the very good/above rangeBill Estes contacted numerous banks- I have received several rejection letters that was based solely on the amount attempting to finance versus the car valueOne letter even shows a much higher total versus what this response shows as a totalMy credit has dropped more than points solely related to this experience and their extended attempts to finance a deal that was not agreed onThe credit issue was not addressed on their response as well.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received one voicemail and one email yesterday, August 4thI returned both the phone call and the email and never received a response or answer.
Regards,
*** ***
I have left a couple of voicemails over the past few days, as well as sent the customer an emailI have yet to hear back from him, but would love the opportunity to come to a resolution in this matter. The customer purchased this Tahoe from another dealership with an extended warrantyHe
brought it in for an oil change and a power steering leak on 6/18/We found the power steering rack leaking and submitted that, as well as the alignment and power steering flush, to his extended warrantyThe only component the extended warranty covered was the power steering rack and considers the flush and alignment to be maintenanceThe advisor contacted the customer, explained what was covered and that we recommend flushing the power steering system after completing the repair to ensure there is no contaminationWe also recommended an alignment since the extended warranty only covers resetting the toe and adjustments can also be made to the camber and caster. Both the alignment and the power steering flush were authorized by the customer before any work was performedWe also gave the customer a 10% discount for where he is employed and $off the alignmentBecause the toe set was covered by the extended warranty and the customer states he had no pulling issues prior to his visit, we are willing to refund the customer $for the alignment as a gesture of goodwillWe look forward to hearing form the customer soon so we may get this resolved
On Friday 6/24/*** *** brought his Cadillac CTS with 105,miles on it in for oil changeThis was our first time changing oil on this vehicleUpon removing the oil drain plug to remove oil we noticed the drain plug threads stripped out and the drain plug barely held in
placeAt that time we thought we could use a slightly oversized drain plug and made Mr*** aware of the issue at hand and what it would cost himUpon further inspection the corresponding threads in the oil pan to also be stripped, making an oversized plug no longer a optionThe only proper repair would be to replace the oil pan or to remove oil pan and re-thread if possibleThat repair would cost around $Mr*** insists we somehow damaged his vehicleWe have to remove the oil plug when doing the oil changeIt appears the oil pan and drain plug have been wore out over several oil changes through the years( not uncommon with Aluminum oil plans)Mr*** is a good customer and in an effort to help him with his situation we made a onetime offer to repair at our cost which he turned downAt this point the vehicle will not hold oil and is not drivable
[redacted] -We are very interested in attempting to resolve these issuesAccording to Jeff H***, our General Sales Manager, we met with you recently and you left our Chevy store happy with our steps to resolve this situationsHave things changed since you and Jeff met recently? Hoping that this most recent complaint was sent prior to your meeting with JeffIf that is not the case, please contact Jeff at your earliest convenience Thank you
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have read Mr [redacted] 's response but that does not explain the fact that my front fenders were painted to match my front bumper without my knowledge and why two neutral shops have stated that the color of my front bumper is indeed lighter than my hood and my rear bumper not to mention the fact that both of the front fenders were painted without my knowledge which he deniesI have sent pictures and video that show that the front bumper does not match and that my fenders were indeed painted.?
This vehicle is not an as is vehicleI have an extended warranty
We are responding to your letter regarding the complaint filed by [redacted] We started repairs on September 29, It was a small bumper job on a red Pontiac We completed the repair and when Mr [redacted] picked up his vehicle, he found several imperfections and requested us to fix them On October 5, we took the vehicle back to our technician and painter Mr [redacted] was satisfied with our adjustments However, this time he said the color did not match We tried to explain to him that a year old red car has some fading and that bumpers are made of plastic and the color is slightly different from the car body We moved it to bright sunlight and showed him that the front bumper matched the back bumper We even have a flyer on our counter that explains the facts about bumper colors He was still not satisfied.We called our paint representative to work with our painter to confirm that we did use the correct color and procedure We painted it one more time at no additional chargeWe have tried to accommodate this customer the best way we can and are surprised that he is still unhappy We feel we have invested much more money and time on this vehicle than we were paid for by the insurance claim We stand behind all our repairs and agree to work with this customer again to try and get the results that the customer expectsSincerely, [redacted] Owner
We inspected the Focus again and made sure vehicle operating properly We also gave a complimentary oil changeCustomer left our store happy!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes I was happy they checked the car out again and happy for a free oil change but the problem still existThe car still sputters at low speed! Which I feel is unacceptableAnd I will be filing a complaint with the Attorney General because my contract says that I have days to request for the contract to be canceled which I didWithin days of the purchase I had several issues and sent a message to the car salesman requesting a cancellation which was not honoredThe message was not verbal but n writing to his IphoneThe manager Jeff was very helpful and courteousThis weekend I had another new issue with the carPicking up family/fans for the March madness from Kentucky was the planBut I only made it as far as Edinburgh before I heard this horrible noise that sounded like I was dragging something! But I wasn'tSo I had to turn around and come back home and park itI will be contacting the dealership to voluntarily surrender the vehicleThis was just a bad car they felt the sputtering twice but when sent to the ford dealership they cant feel or diagnose the problemIt should not be sputtering at low speed or no speeds! I didn't expect from Bill EstesSo much for my fresh start after filing bankruptcyI feel duped Regards, [redacted]
***-We are very sorry about this inconvenienceWe will remove your email ( [redacted] ) from all of our databases todayPlease email [email protected] if you continue to get emailsAgain, we apologize for the trouble-Bill Estes Automotive
The special pull ahead was for new purchase or lease onlyDid not apply to pre-owned purchasesCustomer wanted a price that was only available purchasing usedThe pull ahead is a GM program for new vehicles!! Mr [redacted] was moving out of stateWe found a few options but none of them worked for Mr [redacted]
All of the paperwork associated with the file states the same selling price of $11,995. The purchase order printed the day of purchase and signed by the client states $11,995. The transaction occurred almost a year ago and none of the dealer associates involved recall any
pricing discrepances. To the best of my abilities the price looked to always be $11,995. We advertise our inventory on the internet at very competive pricing as to maximaize our business opportunities. We strive to maintain a high standard of customer service and do care very much about our clients' happiness. However I just do not see anywhere noted a lower or different sale price for the truck.The paperwork shows that the client adjusted how they wanted the vehicle title several times. The original online application is for *** ***. The day the client arrived the loan and title was switched to *** *** *** which would require a different lender than the original approval so would have had to be submitted to other banks. In addition the client wanted to explore adding another individual to the loan, a Mr*** ***, which required additional submissions to lenders.We are required to verify the identity of anyone signing a bank contract to purchase a vehicle. We are not setup to allow for emailed signatures nor do any dealerships that I am aware of. Thank you, Chuck J***General ManagerBill Estes Chevrolet
***- We are very sorry for the trouble and the miscommunication related to the Credit PullIt is our understanding that you were able to speak with Jeff H***, at our Chevy location, to discuss this complaintJeff should have informed you that we cannot submit a letter because we did pull creditWe also have a signed credit application as well. Again, we are very sorry for the misunderstandingIf there is anything we can do to help resolve this issue further, please let us knowWe take these complaints very seriously and appreciated your willingness to do business with usHopefully, we can make it up to you. -Estes Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If you were not intending to do right, all you had to do was admit it up front, instead of telling me I would be contacted to resolve the issue, on different occassions, by different employees It appears as if the last guy just dropped the ball It happens, I understand The good guys take the bad with the good, and take responsiblilty for their errors BUYER BEWARE, especially if out of state GET YOUR OWN CREDIT OR CASH, don't take hard hits on an credit score from these guys
Regards,
*** ***
***- Sorry for the delay in our responseWe will be in touch today to discuss the problem and work towards a resolutionThank you for your patience. Jeff H*** and/or Chuck J*** will likely be reaching outIf you would prefer email or phone call, please let us
know. Thank you, Estes Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
The customer returned my call 8/4/after I had left for the day as well as responded to my emailIn the email, he stated that I could return his call the next afternoon (8/5/16) or by emailI planned on calling him back the afternoon of the 5th, hoping to talk and resolve the matter, but he emailed me on 8/5/at 12:stating that he saw my Revdex.com response, disagreed and was going to pursue other actions over our lack of response. I then emailed the customer back letting him know that we were hoping to resolve the issue in a fair mannerAs of 8/9/the customer has not responded to my email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did NOT purchase a car on 9/THEY WERE NOT TRUTHFUL ON THEIR ADVERTISEMENT AND I FEEL AS THOUGH IT WAS A CLASSIC BAIT/SWITCH.As mentioned in my complaint but ignored, I was contacted twice on the telephone regarding bringing in my lease and receiving payment forgiveness for early turn inThis was discussed with my sales agent and again, twice it was not told to me that it was only for a lease or a purchase of a new car.In the discussion process we discussed either a $400/mo at years or $340/mo at monthsAt no time was there ever a discussion nor did I even know there was consideration for a longer payment plan.I was given the car to take over the weekend while they changed my financing (again at the above expectation) since the initial bank did not want to finance me if I was going to register it out of state. I declined the purchase of the car when I came in to sign the agreement and the purchase was almost $3,more than what was discussed on BOTH times I came in to talk finances. When I initially applied for credit, my score was in the very good/above rangeBill Estes contacted numerous banks- I have received several rejection letters that was based solely on the amount attempting to finance versus the car valueOne letter even shows a much higher total versus what this response shows as a totalMy credit has dropped more than points solely related to this experience and their extended attempts to finance a deal that was not agreed onThe credit issue was not addressed on their response as well.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received one voicemail and one email yesterday, August 4thI returned both the phone call and the email and never received a response or answer.
Regards,
*** ***
I have left a couple of voicemails over the past few days, as well as sent the customer an emailI have yet to hear back from him, but would love the opportunity to come to a resolution in this matter. The customer purchased this Tahoe from another dealership with an extended warrantyHe
brought it in for an oil change and a power steering leak on 6/18/We found the power steering rack leaking and submitted that, as well as the alignment and power steering flush, to his extended warrantyThe only component the extended warranty covered was the power steering rack and considers the flush and alignment to be maintenanceThe advisor contacted the customer, explained what was covered and that we recommend flushing the power steering system after completing the repair to ensure there is no contaminationWe also recommended an alignment since the extended warranty only covers resetting the toe and adjustments can also be made to the camber and caster. Both the alignment and the power steering flush were authorized by the customer before any work was performedWe also gave the customer a 10% discount for where he is employed and $off the alignmentBecause the toe set was covered by the extended warranty and the customer states he had no pulling issues prior to his visit, we are willing to refund the customer $for the alignment as a gesture of goodwillWe look forward to hearing form the customer soon so we may get this resolved
I talked with *** *** this afternoon and an agreement has been reached that both parties are happy with
On Friday 6/24/*** *** brought his Cadillac CTS with 105,miles on it in for oil changeThis was our first time changing oil on this vehicleUpon removing the oil drain plug to remove oil we noticed the drain plug threads stripped out and the drain plug barely held in
placeAt that time we thought we could use a slightly oversized drain plug and made Mr*** aware of the issue at hand and what it would cost himUpon further inspection the corresponding threads in the oil pan to also be stripped, making an oversized plug no longer a optionThe only proper repair would be to replace the oil pan or to remove oil pan and re-thread if possibleThat repair would cost around $Mr*** insists we somehow damaged his vehicleWe have to remove the oil plug when doing the oil changeIt appears the oil pan and drain plug have been wore out over several oil changes through the years( not uncommon with Aluminum oil plans)Mr*** is a good customer and in an effort to help him with his situation we made a onetime offer to repair at our cost which he turned downAt this point the vehicle will not hold oil and is not drivable
We have already offered to clean up those areas, please contact us to make an appointment *** ***