We are responding to your letter regarding the complaint filed by *** ***? We started repairs? on September 29, ? It was a small bumper job on a red Pontiac? We completed the repair and ? when Mr*** picked up his vehicle, he found several imperfections
and requested us to fix them? On October 5, we took the vehicle back to our technician and painter? Mr*** was satisfied with our adjustments? However, this time he said the color did not match? We tried to explain to him that a year old red car has some fading and that bumpers are made of plastic and the color is slightly different from the car body? We moved it to bright sunlight and showed him that the front bumper matched the back bumper? We even have a flyer on our counter that explains the facts about bumper colors? He was still not satisfied.We called our paint representative to work with our painter to confirm that we did use the correct color and procedure? We painted it one more time at no additional chargeWe have tried to accommodate this customer the best way we can and are surprised that he is still unhappy? We feel we have invested much more money and time on this vehicle than we were paid for by the insurance claim? We stand behind all our repairs and agree to work with this customer again to try and get the results that the customer expects.? Sincerely,*** ** ***Owner?
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have read Mr***'s response but that does not explain the fact that my front fenders were painted to match my front bumper without my knowledge and why two neutral shops have stated that the color of my front bumper is indeed lighter than my hood and my rear bumper not to mention the fact that both of the front fenders were painted without my knowledge which he deniesI have sent pictures and video that show that the front bumper does not match and that my fenders were indeed painted.?
[redacted] purchased a used vehicle from us on 9/16/2015. He had a balance carry over from his lease of $3675.00 which was included in the payments of $354.00 per mo. The selling price was $17995 + $1443.65 ( tax+doc) + $3675 remaining lease balance which = $23,113.65....
He finanaced for 77 mos @ 5.04 %. There was a special thru GM Financial of waiving 3 lease payments but you had to re-lease a NEW vehicle to qualify. If you take $354.00 x 77 mos = $27258.00. which is the total amount of payments to term including interest.Please let me know if there are more questions
The special pull ahead was for new purchase or lease only. Did not apply to pre-owned purchases. Customer wanted a price that was only available purchasing used. The pull ahead is a GM program for new vehicles!! Mr [redacted] was moving out of state. We found a few options but none of them worked for Mr. [redacted].
[redacted]-We are very sorry about this inconvenience. We will remove your email ([redacted]) from all of our databases today. Please email [email protected] if you continue to get emails. Again, we apologize for the trouble. -Bill Estes Automotive
We are attempting to get in touch with the customer. As of right now, their voicemail inbox is full. We will continue to try to get in touch to resolve this issue. The customer can reach us at 317.872.3315. Jeff H[redacted] is handling this issue. We are very sorry for the trouble.
[redacted]-We are very interested in attempting to resolve these issues. According to Jeff H[redacted], our General Sales Manager, we met with you recently and you left our Chevy store happy with our steps to resolve this situations. Have things changed since you and Jeff met recently? Hoping that this most recent complaint was sent prior to your meeting with Jeff. If that is not the case, please contact Jeff at your earliest convenience. Thank you.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[my voicemail is not full. i have not received a redaction letter of an unuthorized credit pull]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes I was happy they checked the car out again and happy for a free oil change but the problem still exist. The car still sputters at low speed! Which I feel is unacceptable. And I will be filing a complaint with the Attorney General because my contract says that I have 30 days to request for the contract to be canceled which I did. Within days of the purchase I had several issues and sent a message to the car salesman requesting a cancellation which was not honored. The message was not verbal but n writing to his Iphone. The manager Jeff was very helpful and courteous. This weekend I had another new issue with the car. Picking up family/fans for the March madness from Kentucky was the plan. But I only made it as far as Edinburgh before I heard this horrible noise that sounded like I was dragging something! But I wasn't. So I had to turn around and come back home and park it. I will be contacting the dealership to voluntarily surrender the vehicle. This was just a bad car they felt the sputtering twice but when sent to the ford dealership they cant feel or diagnose the problem. It should not be sputtering at low speed or no speeds! I didn't expect from Bill Estes. So much for my fresh start after filing bankruptcy. I feel duped.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read Mr. [redacted]'s response but that does not explain the fact that my front fenders were painted to match my front bumper without my knowledge and why two neutral shops have stated that the color of my front bumper is indeed lighter than my hood and my rear bumper not to mention the fact that both of the front fenders were painted without my knowledge which he denies. I have sent pictures and video that show that the front bumper does not match and that my fenders were indeed painted.
We are responding to your letter regarding the complaint filed by [redacted]. We started repairs on September 29, 2015. It was a small bumper job on a 2006 red Pontiac. We completed the repair and when Mr. [redacted] picked up his vehicle, he found several imperfections...
and requested us to fix them. On October 5, 2015 we took the vehicle back to our technician and painter. Mr. [redacted] was satisfied with our adjustments. However, this time he said the color did not match. We tried to explain to him that a 10 year old red car has some fading and that bumpers are made of plastic and the color is slightly different from the car body. We moved it to bright sunlight and showed him that the front bumper matched the back bumper. We even have a flyer on our counter that explains the facts about bumper colors. He was still not satisfied.We called our paint representative to work with our painter to confirm that we did use the correct color and procedure. We painted it one more time at no additional charge. We have tried to accommodate this customer the best way we can and are surprised that he is still unhappy. We feel we have invested much more money and time on this vehicle than we were paid for by the insurance claim. We stand behind all our repairs and agree to work with this customer again to try and get the results that the customer expects. Sincerely,[redacted]Owner
We are responding to your letter regarding the complaint filed by *** ***? We started repairs? on September 29, ? It was a small bumper job on a red Pontiac? We completed the repair and ? when Mr*** picked up his vehicle, he found several imperfections
and requested us to fix them? On October 5, we took the vehicle back to our technician and painter? Mr*** was satisfied with our adjustments? However, this time he said the color did not match? We tried to explain to him that a year old red car has some fading and that bumpers are made of plastic and the color is slightly different from the car body? We moved it to bright sunlight and showed him that the front bumper matched the back bumper? We even have a flyer on our counter that explains the facts about bumper colors? He was still not satisfied.We called our paint representative to work with our painter to confirm that we did use the correct color and procedure? We painted it one more time at no additional chargeWe have tried to accommodate this customer the best way we can and are surprised that he is still unhappy? We feel we have invested much more money and time on this vehicle than we were paid for by the insurance claim? We stand behind all our repairs and agree to work with this customer again to try and get the results that the customer expects.? Sincerely,*** ** ***Owner?
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have read Mr***'s response but that does not explain the fact that my front fenders were painted to match my front bumper without my knowledge and why two neutral shops have stated that the color of my front bumper is indeed lighter than my hood and my rear bumper not to mention the fact that both of the front fenders were painted without my knowledge which he deniesI have sent pictures and video that show that the front bumper does not match and that my fenders were indeed painted.?
[redacted] purchased a used vehicle from us on 9/16/2015. He had a balance carry over from his lease of $3675.00 which was included in the payments of $354.00 per mo. The selling price was $17995 + $1443.65 ( tax+doc) + $3675 remaining lease balance which = $23,113.65....
He finanaced for 77 mos @ 5.04 %. There was a special thru GM Financial of waiving 3 lease payments but you had to re-lease a NEW vehicle to qualify. If you take $354.00 x 77 mos = $27258.00. which is the total amount of payments to term including interest.Please let me know if there are more questions
The special pull ahead was for new purchase or lease only. Did not apply to pre-owned purchases. Customer wanted a price that was only available purchasing used. The pull ahead is a GM program for new vehicles!! Mr [redacted] was moving out of state. We found a few options but none of them worked for Mr. [redacted].
[redacted]-We are very sorry about this inconvenience. We will remove your email ([redacted]) from all of our databases today. Please email [email protected] if you continue to get emails. Again, we apologize for the trouble. -Bill Estes Automotive
We are attempting to get in touch with the customer. As of right now, their voicemail inbox is full. We will continue to try to get in touch to resolve this issue. The customer can reach us at 317.872.3315. Jeff H[redacted] is handling this issue. We are very sorry for the trouble.
[redacted]-We are very interested in attempting to resolve these issues. According to Jeff H[redacted], our General Sales Manager, we met with you recently and you left our Chevy store happy with our steps to resolve this situations. Have things changed since you and Jeff met recently? Hoping that this most recent complaint was sent prior to your meeting with Jeff. If that is not the case, please contact Jeff at your earliest convenience. Thank you.
This vehicle is not an as is vehicle. I have an extended warranty.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[my voicemail is not full. i have not received a redaction letter of an unuthorized credit pull]
Regards,
[redacted]
We have reached to the customer to directly to resolve the issues. To my knowledge everything has been completed to the customer's satisfaction.
We inspected the Focus again and made sure vehicle operating properly. We also gave a complimentary oil change. Customer left our store happy!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes I was happy they checked the car out again and happy for a free oil change but the problem still exist. The car still sputters at low speed! Which I feel is unacceptable. And I will be filing a complaint with the Attorney General because my contract says that I have 30 days to request for the contract to be canceled which I did. Within days of the purchase I had several issues and sent a message to the car salesman requesting a cancellation which was not honored. The message was not verbal but n writing to his Iphone. The manager Jeff was very helpful and courteous. This weekend I had another new issue with the car. Picking up family/fans for the March madness from Kentucky was the plan. But I only made it as far as Edinburgh before I heard this horrible noise that sounded like I was dragging something! But I wasn't. So I had to turn around and come back home and park it. I will be contacting the dealership to voluntarily surrender the vehicle. This was just a bad car they felt the sputtering twice but when sent to the ford dealership they cant feel or diagnose the problem. It should not be sputtering at low speed or no speeds! I didn't expect from Bill Estes. So much for my fresh start after filing bankruptcy. I feel duped.
Regards,
[redacted]
We have already offered to clean up those areas, please contact us to make an appointment. [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read Mr. [redacted]'s response but that does not explain the fact that my front fenders were painted to match my front bumper without my knowledge and why two neutral shops have stated that the color of my front bumper is indeed lighter than my hood and my rear bumper not to mention the fact that both of the front fenders were painted without my knowledge which he denies. I have sent pictures and video that show that the front bumper does not match and that my fenders were indeed painted.
We are responding to your letter regarding the complaint filed by [redacted]. We started repairs on September 29, 2015. It was a small bumper job on a 2006 red Pontiac. We completed the repair and when Mr. [redacted] picked up his vehicle, he found several imperfections...
and requested us to fix them. On October 5, 2015 we took the vehicle back to our technician and painter. Mr. [redacted] was satisfied with our adjustments. However, this time he said the color did not match. We tried to explain to him that a 10 year old red car has some fading and that bumpers are made of plastic and the color is slightly different from the car body. We moved it to bright sunlight and showed him that the front bumper matched the back bumper. We even have a flyer on our counter that explains the facts about bumper colors. He was still not satisfied.We called our paint representative to work with our painter to confirm that we did use the correct color and procedure. We painted it one more time at no additional charge. We have tried to accommodate this customer the best way we can and are surprised that he is still unhappy. We feel we have invested much more money and time on this vehicle than we were paid for by the insurance claim. We stand behind all our repairs and agree to work with this customer again to try and get the results that the customer expects. Sincerely,[redacted]Owner