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Yates Buick GMC

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Yates Buick GMC Reviews (30)

Review: I went to buy a used vehicle from yates on a tight schedule and pretty got bullied into buying a vehicle, being a reputable dealership and bought a used vehicle at above market price expecting a decent vehicle that would at least last the 5years im financing for,but instead I purchased a lemon that nnot evena week into owning the vehicle has various issues including leaking oil pan, leaking valve cover, noisy ac compressor, popping suspension, after I took the car to their shop to fix the oil pan leakage they gave it right back and said "it passes inspection its not leaking, its sweating a little bit" (the whole transmission is wet from the leak.) I tried explaining to the sales manager [redacted] that their "yates advantage" warranty that the stuck me with for 899 dollars on top of the listed price at the purchase of the vehicle stated that it covered "seals and gaskets"(that I had tried not purchasing but they said I had to get it came with every vehicle) , he went on and said that the oil pan gasket wasnt included, so I went ahead and told him that it wasnt right what they are doing to me and refusing to fix that issue and he went on and said by law they only had to have the vehicle be "safe" ... so I told him that I hope that they wouldnt beat up cars to innocent people and he proceeded to leaving me talking outside of the dealership alone, he had left, so then I left later after trying to contact the owner [redacted] yates and leaving various voicemails about 3 saying that I needed to speak to him for about 2 weeks the sales manager [redacted] calls me and says they can try to flat line cancel the loan and give me my 4200down payment back so I agreed in doing that about 2 week later after trying to reach him for an update he finally answers and says that it was too late that they couldnt, but what he could do is give me a couple thousand for it so I went ahead and got frustrated since I have had such an awful expierience with them and theyve dragged theyre feet throughout the whole time I was trying to get some thing done, told him was gunna get investigations going and he said thank you sir and we hung up. another issue I had was with derek the salesman he had said the redo of the window tint was included in the listed price and after I had signed they had charged me 300 for it and he later said unsincerly" I apologize for the misunderstanding" and I would try to fight thatcharge and would repeat the same unsincere apology..Desired Settlement: my desired outcome would be either getting my down payment and money ive had to pay such as the car payments(261 a month) and car insurance (156 a month)back since this could have been avoided if they wouldnt let time drag on like all the yates assosiates did to me... or a second outcome would be properly fix the vehicle of all the issue it has

Business

Response:

We have gone above and beyond to help this customer. We put $2100 dollars of reconditioning to this vehicle in question. It is safe and very nice used car key word being used. It is not new a new car but was well taken care of purchased with us traded back to us. The vehicle was very well inspected and reconditioned there is nothing out of the ordinary for a car of this age. We gave him the option to get out of his contract he declined. There will be no further action.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] It is true they offered me to cancel the contract but were the business is being dishonest is that I did not decline, I told the sales manager [redacted] that I would like to take his offer in flat line canceling the contract, and [redacted] said okay im going to get a hold of the bank to cancel and he would get back to me, like I stated on the complaint this is where they kept dragging their feet and giving me the run around after I would try contacting them and leaving various voicemails until [redacted] finally answered me about a week later after his offer and thats when he told me that it was too late to cancel the contract... if they would actually do what they offer,keep their word and not purposely let time drag on since I asked for the repairs to be made, we wouldnt be here. theres no way that a transmission and oil pan wet by engine oil can pass any inspection... also it's ridiculous that they sell you a yates advantage warranty for 889 dollars that claims to have a 90 peace at mind warranty, covering under it "seals and gaskets" and wont fix my oil pan "gasket" so much for peace at mind... regardless the vehicle being used yates sold me a car that should have never passed any inspections and warranty that they dont assume responsibility for.

Regards,

Business

Response:

Yes we have resloved his issue. He was in fact given a 90 day coverage on a 2005 car which normally does not quallify. Due to are mistake we are happy to honor this and have done so already. [redacted] Please call if you have any questions

Review: I purchased a used vehicle from Yates on 12/10/2015. It had a slightly larger than a .50 cent piece sized crack in the windshield (just below eye level on the drivers side) and I was assured by the sales person, Eddie, that I could get the crack filled by their Service dept for no additional charge since it's covered on the standard care plan that I purchased that he informed it is included in every vehicle they sell.

I brought my car to their service department as soon as the warranty care plan was effective. The service department informed that the crack had been previously filled and they could not fill it again.

I checked with Eddie and he told me he would ask the General Manager. I heard from Eddie later that the General Manager refused to honor Eddie's promise to me.

In addition, Service informed me my new used car needed to have part of the oil system as well as a new A/C compressor replaced since both systems were leaking or damaged.

Apparently the oil system, A/C system nor the windshield are not included in the 100+ point system's check on used vehicles that are for sale on this lot. I've already had to pay my deductible to have the first 2 listed repairs completed because they were not found at the time of your inspections before the vehicle was placed for sale on your lot.

Per ARS code 28-957.01 this Arizona law requires vehicles on the road to maintain an adequate windshield.

Yates Buick GMC sold me a vehicle that was and is not safe as well as in violation of the law and Yates is refusing to replace the windshield their service department is unable to repair, as promised by sales from day 1.

So far I haven't received any traffic tickets and I hope my luck continues until my desired outcome is reached.Desired Settlement: I need my windshield to be replaced so that I am no longer in violation of Arizona law. I expect this to be at no cost to myself.

I was on the search for a new truck after visiting GMC I was sure that's who I wanted to buy from. My sales man [redacted] was awesome he is very helpful and friendly, even after my purchase he still keeps in touch with me to check how things are going and still goes out of his way to help me with any questions or concerns I have. Very helpful and friendly. Strongly recommend!

Review: The last time I had service with Yates, the service advisor told me the technician said both my tie rods were broken and needed to be replaced so last week I brought my vehicle in to get the recommend repairs done. About an hour after dropping of my Yukon, I received a call from the advisor saying the tie rods were actually fine, but there was some play in the CV boots. He said it's would be something to think about next time, but I could put it off if I wanted to. He then told me that GMC recommends doing a transmission flush every 30k miles after 100k and I was right at that point so since they had the car there anyways I told him to go ahead and do that.

Please keep in mind, I understand I have a 2007 GMC Yukon and yes I has 130k miles, but I've babied this car its entire life. I bought it from Yates and I've had EVERY single service done there. This car was running like new when I brought it in with no problems what so ever. With that being said. After picking up my Yukon, the next day I noticed that it didn't quite seem to be shifting like it should be. I put it off for a couple of days to make sure it wasn't in my mind because it was intermittent. One the 3rd day I called and made an appointment to bring it back to see what the deal was.

After bringing it back, I received a call from [redacted] who is the service advisor. He told me that there was definitely something wrong and that they were still doing testing on the vehicle. I told him I had to be to work by 5 and he told me that they would put me in a loaner till my car was done. After calling ahead of time to stress the urgency of my having to leave once I got there I arrived at 4:30 to where I was greeted by [redacted] who is the Service Director. He proceeded to tell me that a flush wouldn't cause any damage to the transmission like that and they weren't responsible. After going back and forth with him on this I told him that I'm not sure how they do the flush, but he couldn't tell me 100% that the damage wasn't caused by Yates regardless of what service was done. I explained to him the vehicle was fine before I brought it in and now I'm having issues. It's not to difficult to come to the conclusion that I did. Whether it was the flush or some act performed by the technician to damage the vehicle while in the care of the dealership, something was done incorrectly. On top of that, Mr. [redacted] told me that they don't recommend doing anything to the transmission after 100K miles because things like this could happen and I looked at him and tried explaining that the only reason I had it done in the first place was because his service advisor said it was "Highly Recommended"!

He again told me that there was nothing they were going to be able to do for me and at that point I told him this wasn't over and I had to get to my meeting. So they pulled my car around, I got it, and I'm not sure where they went, but I was about to run out of gas. So not only did I go through all of this with no positive outcome, I was late and I was out of gas leaving the dealership.Desired Settlement: I want my transmission repaired to the condition it was in previous to me bring the vehicle in to be serviced.

Business

Response:

Please see attached word document, plus supporting documents for response.Please feel free to email me anytime, or call me @ 623-932-1818Thank you,Aaron WalkerGeneral ManagerYates Buick GMC

Business

Response:

Mr. [redacted], I would like to start off by letting you and the Revdex.com know that we consider our customers concerns, needs and satisfaction our number one priority at Yates Buick GMC. We strive to resolve any issues, regardless of fault responsibility, amicably and professionally. After reviewing your service records I have come to the conclusion that you take great pride and responsibility in the care of your vehicle, which we admire greatly. Between your patronage and referrals we would consider you an ambassador of Yates Buick GMC. I want to let you know I have had six members of my staff fully engaged in your situation so we may present a factually accurate description of what transpired and what is recommended by the manufacturer.GM Recommends the Transmission Fluid Exchange at 50k/100k/150k intervals. In the maintenance footnotes for the Transmission Fluid Exchange one of the conditions, besides mileage, that would warrant the Transmission Fluid Exchange is as follows: "In heavy city traffic where the outside temperature regularly reaches 90 degrees or higher. (See attached document GM Documents ID:[redacted] "Additional Required Services" & ID:[redacted] "Maintenance Footnotes")A Summary of your Transmission Fluid Exchange Services at Yates Buick GMC.6/22/09 - R.O.#[redacted] - Mileage 56531 *Transmission Fluid Exchange (GM Recommended @ 50k)5/24/11 - R.O.#[redacted] - Mileage 104669 *Transmission Fluid Exchange (GM Recommended @ 100k)5/13/13 - R.O.#[redacted] - Mileage 133275 *Transmission Fluid Exchange (GM Recommended @ 150k)As you can see, you have elected to do a Transmission Fluid Exchange twice prior without concern. While we greatly appreciate your business, we do not agree with your statement that you were coerced into the most recent one. Numerous other fluid exchanges have also been performed, differential, power steering etc. So the idea and practice of maintaining a component of the vehicle with a flush/exchange is not uncharted territory.We have attached a copy of the complete service history of the vehicle, that we performed, and if you'll look closely at, you will see that several times over the life of the vehicle it has had some other mechanical issues, as could be expected with any vehicle under any circumstances. Additionally, with ANY vehicle with 130k+ miles on it, something could break at any time, regardless of service performed, or normal wear and tear. It is inevitable.It is our belief that the services were performed, according to GM guidelines, each time without incident or consequence and that the diagnosed "internal failure" is purely unfortunate coincidence.In consideration of your long-standing loyalty to our service department as well as the unfortunate circumstance of your transmission repair I would like to offer you a $400 credit towards any transmission work done to this vehicle (2007 GMC Yukon VIN:[redacted]) within the next 60 days.Thank You[redacted]General ManagerYates Buick GMC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The times prior that I "elected" to have my transmission flushed, there would have been of GREAT concern had my transmission start going out the very next day. As for being coerced, please tell me how one of your mechanics told Mr [redacted] that both of my tie rods were broken and needed to be replace. He in turn told me which is why the vehicle was in your shop that day to begin with. As stated in my original complaint, an hour after dropping of the vehicle, Mr. [redacted] contacts me and tells me both are fine. He then tells me about another problem that can wait, BUT I am DUE for my transmission flush PER GM. Then after everything goes wrong, the Service Manager, Mr. [redacted], tells me that they don't recommend doing transmission flushes on vehicles with over 100k miles "BECAUSE THINGS CAN GO WRONG" were his exact words and Mr. [redacted] was right there along with another service manager that heard the whole thing.I did some investigating and called 3 other shops and they all told me the same thing. Doing a flush on a high mileage vehicle is not advisable. If absolutely need, a drain and refill, but not a flush. I would like you to listen to what I'm saying. Everything I've said was true, Mr. [redacted] should be able to validate everything I'm saying as well. As you stated Mr. Walked, I've not only bought my vehicle from Yates, but I've had every single service done on time and at the dealership. I've taken EXTREMELY good care of this vehicle and as far as the odds go, to have a perfectly good running transmission start showing issues the day after I get it back from Yates is far to great to be a "coincidence".All I want is my transmission back to the way it was in good working condition. I don't think this is much to ask at all and as I've stated in my letter sent to Mr. [redacted] himself, if this is not taken care off, I will have all 8 family members/friends that go there for service to go to [redacted] and I we will not be buying our next car from you. In addition, I will be in contact with channels 3, 5, 10, and 12 to get them to report on what has happened and I will continue to post my story on [redacted], and whoever else I come across until this matter is resolved. It's not right that, because of the mileage, you try and turn this around on me somehow saying it was a coincidence. I think that facts obviously state otherwise and unless he is willing to lie for his employer, I'm sure Mr. [redacted] can attest to everything I'm saying. Bottom line is this was clearly the result of whatever repair or action that was taken to my vehicle while it was in the care of Yates Buick GMC. I was told about repairs that weren't needed and once in there I was then told of a service, that according to your Service Advisor was recommended, and because of this service, left my vehicle's transmission damaged. Please, do the right thing and fix what was damaged. Regards,Christopher [redacted]

Business

Response:

In light of Mr. [redacted] refusal to accept our goodwill offer, we would like to suggest that the complaint be brought before the ARAC for review.Thank you,[redacted]

Ok so I'm back at yates in avondale. Just 1 week ago I came in for value on my truck. It was $11500. Now today I spoke to Dereck and he says $10000. Never doing business here again

Review: Sept. 3, 2014, took my car into Yates Buick, Goodyear, Az, because I had a problem with my brakes making a grind and rubbing sound. They informed us the brakes had to be replaced gave us a choice of two types of brake replacement, 1 for $400 that was just a general repair or 2 we could go with their recommended brakes for $700 and we would have the same brake system that was originally with the car. We chose the $700 brakes which we thought at the time included brakes, pads/shoes and roters, apparently this is not the case. We were told at the time the job would take 3-4 hours. One hour and a half later we get a call the car is ready. I was upset and requested to speak to the mgr of the service dept. Enter [redacted], and I asked why did the car not take 3-4 hours as they previously stated it would definately take at least 3 hrs, his response was that was because he pullled every mechanic in the shop off of their jobs to complete this one (there was no rush on this job we were prepared for it to take 3-4 hours). I also told him that the job could not have been done correctly if it was done in less than 3 hours. He then told me (here I knew he was lying) he personally stood over the mechanics and could vouch for each man on that job. and the work was done adequately and correctly guaranteed by him because he witnessed the work being done. The car came home and I looked at a $619.20 bill which was less that the quoted bill of $750 and observed that $400 of that work was LABOR. I called back and requested to speak to mgr/spv and got a lady who handles the billing for service dept, she said that she was not sure but labor was hourly and then transferred me over to the mgr/spv who at that time told me LABOR ON A BRAKE JOB IS FLAT RATE. NOT HOURLY! So no matter how long the job took labor was still the same charge. Here I have to say that [redacted] is a CON ARTIST.! Maybe he thought because we were 67yrs young and black we were of no importance and to him likely to be illiterate. nor did our money matter or count. Obviously he clearly did not want our service. 72 hours later we could still hear the grinding and rubbing. My husband called on serveral occasions even took the car in for the recall issue and stated the brakes were still grinding. But they said the recall issue was first and we had to make a seperate appointment for the brakes. We take our grandchildren to and from school each day and we cannot be without a car for 4 hour so we could never keep the appointments (there were at least 4). Todays 3/11/2015 we took to car back to have the brakes checked and we were told an additional $300 to replace the rotars would take care of the problem. WHY DID YATES BUICK CHARGE ME $700 TO REPLACE BRAKES , PADS/SHOES/ ROTER5, AND $500 LABOR CHARGE AND THEY NEVER REPLACE THE ROTERS. WHO DOES THIS. THIS I AM SURE IS FRAUD AND IS ILLEGAL. [redacted] IS CON ARTIST WHOSE JOB IS TO MAKE MONEY FOR YATES BUICK BY ANY MEANS NECCESSARY. THE ROTERS WERE NEVER REPLACED ON THAT VEHICLE AND I AM DEMANDING THAT YATES BUICK TAKE RESPONSIBILITY REPLACE OUR ROTERS At NO CHARGE! THE VEHICLE WAS NEVER REPAIRED ADEQUATELY AND THEREFOR THE BILLING and charges are fraudulent. These service were paid with a [redacted] Card and I will contact the card services for fraudlent charges.Desired Settlement: THE DESIRED OUTCOME IS TO HAVE YATES BUICK FIX THE BRAKES (THAT E. [redacted] CLAIMED WERE FIXED ON 9/3/2014 FOR $619.20 AND ADHERE TO THE GUARANTEE OF THAT WORK AS HE SHOULD HAVE REPLACED THE ROTERS IN THE PRICE THAT WAS QUOATED ON 9/3/2104. AND TODAY(6 MONTHS LATER STILL HAVING THE SAME ISSUE) SHOULD BE COVERED UNDER THE WARRANTY FOR THAT REPAIR JOB!

Business

Response:

I would first like to address the September 3, 2014 concern. I apologize for the confusion. I understand she was quoted a job time of 3-4 hours and it was finished in an hour and a half. This is a very easy and common practice to explain. We had two techs working on one vehicle. The tech times are based on one person with twice the manpower done twice as fast but that does not reduce your hourly rate or the quality because there is still the same amount of tech time used. This was explained in detail back when this first took place and Ms. [redacted] was satisfied with that answer. The job was performed correctly. As for why they did not replace her rotors during this job it was unnecessary at the time. Yates would never suggest unnecessary repairs. Ms. [redacted] has made multiple appointments and canceled three leading up to this most recent appointment. We are happy to have her business and would love to assist in any way possible. Her brakes have been checked and are fully functioning within the normal range. Unfortunately there is no wrong doing and therefore I will not be participating in any monetary way.[redacted]General MangerYates Buick GMC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: On 06/05/13 I purchased a 2010 [redacted] F250 Super Duty Crew Cab truck from Yates Pontiac GMC in Goodyear, Az. During the negotiation period I was led to believe by sales staff this vehicle was in excellent condition with very low milage and no mention of any past/present vehicle mechanical problems. During the final stages of the negotiation process I felt I was getting a good deal, monetarily, and a gently used truck in excellent condition. This is certainly not the case. Listed below is a timeline of the mechanical problems that immediately followed the purchase of the vehicle.

06/06/13 Vehicle would not start. Returned to dealership. They explained both batteries should have been replaced prior to sale as they knew they were no longer working as intended, but something happened and it did not get done. No out-of-pocket cost.

07/02/13 Noticed no windshield washer fluid in resovior.

07/05/13 Vehicle front end began wobbling while driving. Stopped at a local [redacted] where upon further inpsection the driver side front tire had seperated, causing a large bump on the tire. The other tires were also inspected where they noticed the tread depth was at unacceptable, or unsafe, levels. All four tires replaced, mounted and balanaced. I paid approximately $1,900.00 for the listed goods and services. Furthermore, [redacted] staff informed me the factory installed tire air pressure sensors were not installed on the aftermarket rims that are currently on the vehicle. I explained my situation about the vehicle being recently purchased when they recommended I re contact the dealer and see if they would have them installed. According to them, the air pressure sensors are a federally mandated safety feature on new vehicles. During the purchase negotiation I mentioned the fact that the tires appeared in need of replacement. I was told by sales staff the tires still had several miles of use left on them. I knew in the future I would need to replace them, but I did not know within the first 150 miles I would need to.

07/05/13 The third brake light, driver side brake light and the passenger side license plate light all stopped working. The driver side tail light was burned out and simply replaced. The thrird brake light was intact, but appeared to have a short in the line, due to it coming on intermitantly. The license plate light would also turn on/off intermitantly. I paid approximately $10.00 for the two light bulbs. The problem with the third brake light has yet to be identified.

07/07/13 Noticed the front-end allignment was pulling to the right. I took the vehicle to [redacted] and had a front-end re aligned. I paid $85.20.

07/19/13 My vehicle is currently at the [redacted] dealership since the listed date. I have requested [redacted] inspect my vehicle from top to bottom for any other mechanical problems. There is now a clunking noise coming from the rear-end and a clunking noise coming from underneath the passenger compartment and the front-end alignment is still pulling to the right. Based on some preliminary information provided by the dealership the front-end needed further alignment, steering wheel re-alignment and the suspension lift-kit that came with the vehicle need to be tightened and was subsequently the cause of the clunking under the floorboard area. The clunking in the rear end could be attributed to a pitched drive-line. This too will be fixed. So far, I will be responsible for approximately $300.00 in repairs.

I called Yates on Friday, July 12 and spoke "[redacted]" regarding the air pressure sensors missing from the vehicle. [redacted] explained he would have to check with his manager and get back to me. [redacted] never called back. I called back again on Monday, July 15 requesting to speak to [redacted]. I was told he was unavailable. I left a message with the operator requesting he call me as soon as possible. [redacted] never called back. On Monday, July 15 I sent an email to Yates outlining the mechanical problems I have been experiencing with my vehicle. No one ever called or replied to my email.

I am extremely displeased with the service, or lack there-of, from Yates. I purchased my used vehicle for $40,000.00 and since owning this vehicle I have invested approximately $2,295.20 just to make the vehicle drivable. This is unacceptable. Had I known this vehicle was not mechanically sound, the tire tread was at unsafe levels, front-end alignment issues, electrical issues and no air pressure tire sensors I would have never purchased this vehicle. In reality, I did purchase this vehicle and it is now my responsibility.

Based on my personal experience Yates Pontiac GMC appears to be only concerned with getting your money. Once they have that money you as the customer are no longer a priority or a concern. I question Yates integrity regarding selling a vehicle that was obviously no where near road worthy. Should that tire had fully seperated and blown while on the interstate my children, my spouse and I could have beed severly injured or worse. Obviously Yates and staff wants nothing to do with assisting me through this troubling time considering they wont even call me back. This raises my speculation even more that they knew they had sold me a vehicle that was not mechanically sound or safe to drive.

I dont know of anyone that would intentionally purchase a used vehicle for $40,000.00 knowing that they would need to invest another few thousand dollars just to make the vehicle driveable and safe. I feel Yates sales staff was deceptive by not reveiling the true condition of this vehicle during the sale and/or they failed to adequately inspect said vehicle to assure they were selling a quality vehicle and not a lemon.

I will be researching additional information regarding my rights as a consumer. I will be in touch with the [redacted] and consumer rights advocate(s)/attorney(s).

This by far has been the worst buying experince I have ever encountered.

It should be noted; I have written documentation from all service providers including sales receipts from all repairs, parts and labor.Desired Settlement: I want Yates Pontiac GMC to refund my out-of-pocket expenses ($2,295.20), I want Yates to install the federally mandated air pressure senors in all four tires. In the event they are not willing to compromise and work with me I want them to take the vehicle back and provide a full refund.

Business

Response:

We have met with the customer and resolved the concern and unwound the sale. customer is very happy.

Review: On 10/08/14, Yates performed several repairs on our Yukon Denali. The repair in question is regarding the "LT tire sensors." Shortly after the repair, we noticed the right rear wheel making loud knocking noises during high levels of speed. The vehicle is not driven often as it is our 3rd vehicle and only used to drive my entire family around. After one cross town trip and the re-occuring loud noises, I pulled over and noticed the wheel well cover grinding against the tire. I immediately cut the part of the wheel well cover off as there was no other way to adjust it. Shortly there after, we noticed the right rear tire would not hold air pressure. After returning from a business trip to Denver, I noticed the right rear tire was completely flat. After I removed the tire from the vehicle, I noticed the significant damage from the wheel well cover grinding against the tire.

Yates GMC service department were the only people to repair the vehicle in the last 6+ months and specifically repair the area of the right tire. When I contacted Yates, they denied all responsibility and failed to return my calls.Desired Settlement: Replace the tire that was damaged during normal vehicle operation.

Business

Response:

We have contacted the customer and he is providing us with a copy of the receipt for the tire and we will be reimbursing him for that repair.

Review: I bought a car from Yates believing it was a Demo car used for showrooms. This is what the sales man said. My paint started peeling off the bumper so I took it to the Dodge Dealership and they told me it was a rental vehicle before I bought it so the warranty is voided. If I had known it was a rental car I would have never bought the car. So did they take advantage of me because I am a woman? I trusted these people, I have bought 5 vehicles from them in the past. Don't they need to tell us it was a rental, or is it ok to lie?Desired Settlement: I want them to repaint my front bumper and stop misleading costumers

Business

Response:

The customer [redacted] bought a used 2013 Dodge Charger. She claims that it was promised as a demo car. We sell only GM vehicles new so therefore it would be impossible for us to sell a Dodge demo in the first place. This vehicle was sold as a used car. She came to me and said that this was a rental and had no factory warranty. It was a rental car I called Dodge come to find out it does have a full factory warranty. Due to the scratch and previous paint repair on bumper this was not a warranted repair. I then offered to split the cost of the repair with her to fix the bumper $200 of a $400 repair. We choose to split the cost to make a customer happy.

Simply put, we love doing business with Yates. Their staff are trustworthy, honest, and caring. The Yates family simply wants everyone to enjoy their ride, and their entire company has a customer-first / satisfaction minded approach. We have purchased our last 2 vehicles from Yates, and have been very happy with each purchase.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Services, Auto Services - Oil & Lube, Auto Dealers - Online

Address: 13845 W Test Drive, Goodyear, Arizona, United States, 85338-1310

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