Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I certainly do not accept their phony and lengthy answer to my claim.I accept nothing less that the cancellation of their so called "contract". By the way and this is for your info.I also registered the claim to the Competition Bureau of Canada. who have a lengthy file on similar cases.Best regards and thank you for your prompt attention,[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 06/26/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 07/30/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business was trying to portray themselves as legitimate business as if I had been doing business with them all along. I have been doing our business with Super Yellow Pages with a ad made to suit our business needs for the last 10 + years. We have never made a business ad for this company in question. They are sending out tricked blinded information as if we were already doing business with them, which we are not and have never in order to lure our business into thinking we already were doing business with them. As previously stated I contacted their office by phone in which the lady told me to email them our cancellation in which I did immediately. I also stated that I am an older gentleman now and will be in the process of retiring my business in which I will not need any advertisement for anything. I am asking the Revdex.com to please do not let this company prey on small business like mine.
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 11/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID: [redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services...
provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYELLOW HOLDING LTD
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to the company most recent response dated 09/30/2015, Yes the company used False advertising and blurry wording in order to dupe my company into believing that we were simply updating our information with our local Yellow Pages. If you look at the "contract" you can see that the "fine print" is not that legible and clear to read. The company used the same exact logo from Wisconsin's Yellow Pages book, they used phrases such as "This is not a bill or invoice" , "under no obligation" and most of all lead us to believe this was simply to correct the information they already had on file for us. The company states in their response they would like to deal with us one on one but when we try to contact them we are unsuccessful in doing so. Our phone calls either are not returned or when we finally reach someone we are told only Sofia D[redacted] can handle it. Well Ms. D[redacted] like to play games and hang up on us and doesn't want to deal with this directly. This company is completely trying to cover up the fact that they know this is a scam and they wont deal with our company head on. This company uses a false address out of New York and doesn't even operate within the United States. I have done my research and my company is not the first company that yellow holdings ltd has done this to. I have contacted the FTC and filed a complaint with them. My company will not be used in a extortion ring that this company has going on. I would suggest they consider this matter a closed deal because our company is not and will not be liable for the debt Yellow Holdings LTD believes it is owed.
Best Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may...
arise in respect of the Order itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID: [redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services provided. On...
occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYELLOW HOLDING LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Contract Issues select Problem: I have filed a complaint earlier, received a response from the company (through you) and then the file was closed, but we have not resolved our issue. We are in our 3rd round of correspondence with them, as we believe them to be a scam, and are trying to be removed from their harassment of owing them $1,099. Translate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: $0 and removed from their lists and contact
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/09/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response was addressed to a "Mr. [redacted]", a name that was never mentioned in my complaint, and is certainly not my name. I also clearly provided account information that would allow this fraudulent company to easily look up the alleged "charges owed", so either their response was directed to someone else in error, or they now just send a generic complaint response template out without bothering to review it for accuracy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The contract states, Not an Invoice or Bill. However, it is actually and invoice and bill. It was a very deceitful way to structure a contract or order. You cannot read the small print especially the pricing. From the fax received and the one submitted by the company, the amount is illegible. Had the amount and text been legible, this Bill/Invoice or Order would not have been placed. 1. It seems this company may actually have a website set up with misinformation on a business as ours2. Fax the document for changes3. Dupe or Deceive the Business into signing off on changes to be updated4. then send a $1,300 Bill5. The company states a U.S. Company and is located overseas.6. I will bring this to the attention of the Attorney General and FTC as recommended by the Revdex.com. Other business have complained about being scammed by Yellow Holding on the Internet. Deceit or Duping someone to sign a contract is not an acknowledgement of an agreement.
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I certainly do not accept their phony and lengthy answer to my claim.I accept nothing less that the cancellation of their so called "contract". By the way and this is for your info.I also registered the claim to the Competition Bureau of Canada. who have a lengthy file on similar cases.Best regards and thank you for your prompt attention,[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 06/26/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 07/30/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business was trying to portray themselves as legitimate business as if I had been doing business with them all along. I have been doing our business with Super Yellow Pages with a ad made to suit our business needs for the last 10 + years. We have never made a business ad for this company in question. They are sending out tricked blinded information as if we were already doing business with them, which we are not and have never in order to lure our business into thinking we already were doing business with them. As previously stated I contacted their office by phone in which the lady told me to email them our cancellation in which I did immediately. I also stated that I am an older gentleman now and will be in the process of retiring my business in which I will not need any advertisement for anything. I am asking the Revdex.com to please do not let this company prey on small business like mine.
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 11/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID: [redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services...
provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYELLOW HOLDING LTD
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to the company most recent response dated 09/30/2015, Yes the company used False advertising and blurry wording in order to dupe my company into believing that we were simply updating our information with our local Yellow Pages. If you look at the "contract" you can see that the "fine print" is not that legible and clear to read. The company used the same exact logo from Wisconsin's Yellow Pages book, they used phrases such as "This is not a bill or invoice" , "under no obligation" and most of all lead us to believe this was simply to correct the information they already had on file for us. The company states in their response they would like to deal with us one on one but when we try to contact them we are unsuccessful in doing so. Our phone calls either are not returned or when we finally reach someone we are told only Sofia D[redacted] can handle it. Well Ms. D[redacted] like to play games and hang up on us and doesn't want to deal with this directly. This company is completely trying to cover up the fact that they know this is a scam and they wont deal with our company head on. This company uses a false address out of New York and doesn't even operate within the United States. I have done my research and my company is not the first company that yellow holdings ltd has done this to. I have contacted the FTC and filed a complaint with them. My company will not be used in a extortion ring that this company has going on. I would suggest they consider this matter a closed deal because our company is not and will not be liable for the debt Yellow Holdings LTD believes it is owed.
Best Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may...
arise in respect of the Order itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID: [redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services provided. On...
occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYELLOW HOLDING LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Contract Issues select Problem: I have filed a complaint earlier, received a response from the company (through you) and then the file was closed, but we have not resolved our issue. We are in our 3rd round of correspondence with them, as we believe them to be a scam, and are trying to be removed from their harassment of owing them $1,099. Translate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: $0 and removed from their lists and contact
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/09/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response was addressed to a "Mr. [redacted]", a name that was never mentioned in my complaint, and is certainly not my name. I also clearly provided account information that would allow this fraudulent company to easily look up the alleged "charges owed", so either their response was directed to someone else in error, or they now just send a generic complaint response template out without bothering to review it for accuracy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The contract states, Not an Invoice or Bill. However, it is actually and invoice and bill. It was a very deceitful way to structure a contract or order. You cannot read the small print especially the pricing. From the fax received and the one submitted by the company, the amount is illegible. Had the amount and text been legible, this Bill/Invoice or Order would not have been placed. 1. It seems this company may actually have a website set up with misinformation on a business as ours2. Fax the document for changes3. Dupe or Deceive the Business into signing off on changes to be updated4. then send a $1,300 Bill5. The company states a U.S. Company and is located overseas.6. I will bring this to the attention of the Attorney General and FTC as recommended by the Revdex.com. Other business have complained about being scammed by Yellow Holding on the Internet. Deceit or Duping someone to sign a contract is not an acknowledgement of an agreement.
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd