Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been advised by the Federal Trade Commission and the States Attorney General, the Justice Department on Yellow Holding LTD.All I am asking for is to cancel the misleading and deceptive invoice.Federal Trade Commission / Truth In AdvertisingWhen consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers’ health or their pocketbooks – claims about food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet, such as the dissemination of spyware. The FTC also monitors and writes reports about ad industry practices regarding marketing of food, violent movies, music, and electronic games to children.When the FTC finds a case of fraud perpetrated on consumers, the agency files actions in federal district court for immediate and permanent orders to stop scams; prevent fraudsters from perpetrating scams in the future; freeze their assets; and get compensation for victims.
July 28, 2011 - PRESS RELEASE: FTC Stops Fake 'Yellow Pages' Scam; Foreign Operation Targeted Small Businesses and Nonprofits in United States and Other Countries
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 06/02/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company claims to have a signed order form and I dispute this. I never signed and returned anything and no one else in my company is authorized to do so. They should provide a copy of this so-called authorization and have failed to do so.
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services...
provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be canceled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 05/11/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 11/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. Johnson,We are in receipt of your letter of 05/20/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted] [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/29/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 01/14/2016 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a fraudulent company and I refused to comply with their requests. We were scammed into signing up for something that we didn't want.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There response was a pre-generated one. I can only imagine that they get these types of complaints all the time. Here is my response:In response to paragraph #3 stating "As with other Companies in this sector all Orders have to be signed by an authorized person.": I checked the box saying I didn't want to have this company send us anymore faxes. That's what I was authorizing as an authorized signer. I am not authorized to make any marketing decisions for the company, as I already stated to [redacted]. There are boxes to be checked on the form to confirm the information is correct. The information they had is not correct and I didn't check those boxes because we were not interested in their services. They have our address as [redacted] MA and as I stated in the attached correspondence letter, that is not our address. This further proves the point that I did not want to sign up for these services AT ALL. In response to paragraph #7 stating "The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person.": As I previously stated, I was signing to authorize them to remove us from their fax list. I had no reason to read the terms and conditions for that. After talking with [redacted], she said the company had given us 2 weeks to refuse yet we didn't receive this invoice until after that two week time period had past. Therefore I was unaware of how we were scammed. Once I was made aware, I called immediately and spoke with [redacted] who advised me to send in a correspondence letter on company letterhead and it will be taken care of. I did as instructed and nothing has been resolved.In closing, I would like to reiterate the point I made in my initial report. If this advertising we in print, I could understand the dispute but it's not - it's a website. This website could easily be deleted and my invoice could be voided. The only offer that [redacted] gave me was that we could pay the full price and not have the contract be for 2 years, she'd reduce it down to one. That's unacceptable!
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 07/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of05/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
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Dear Mr. [redacted],
We have received your letter with the
complaint statement in connection with the above contract file. As a
Company we do look to settle any issues with our Customers that may
arise in respect of the Order itself and services provided....
On
occasions there are issues that can be difficult to resolve and
delays can occur in answering Customers in detail. As a new Company
we do strive to handle any outstanding complaints as quickly as
possible but we regret that a proposal to resolve is not always
accepted by the Customer. The contract file is then passed to our
Legal Department for further action in an attempt to resolve and to
avoid possible court action being taken.
We are disappointed that complaints do
arise but due to the nature of the business the complaints received
from Customers can be similar. In this matter we do not agree with
the statement that the business has made but we shall look to contact
the business further to seek an agreement and deal with the issues
raised in more detail, if possible.
We would advise that all Customers have
signed an Order form which sets out the terms of the business and the
fees that are payable for the services being provided. The period of
the contract term is also clearly stated in those terms. As a
business the Order form would have been read before it was completed
and signed. As with other Companies in this sector all Orders have to
be signed by an authorized person and the Order form only allows for
an authorized person to sign. This avoids any issues being raised
after the Order form is received by the Company and the work
undertaken.
This Company, as an online business
directory service provider does not employ any Representatives to
contact a business by telephone to secure new contracts or make any
visits to a business office or location. All Purchase Orders are
received by fax and do not advertise any service. It is for each
business to read the terms and decide if they require the service and
complete the Purchase Order.
There are occasions as in this contract
when a business completes the Order form and later argues that the
contract is not valid for a number of reasons. We have noted the
statement but we do not agree with the facts. The terms of the
contract are clear and there is certainly no misrepresentation within
the terms as to the fees payable and the contract period of two
years. The name of the Company which provides the service is also
shown throughout the Order form and cannot be confused with any other
Company that provides similar services. The Company makes it clear
that the service is being provided by Yellow Holding Ltd.
The Company also makes it clear that
the Order is for services and is not a form to update business
information. As the fees are set out for the service a business
cannot later argue that they only signed the form as they believed
the service being provided was free.
The Company will also only issue an
invoice after the work was undertaken and only if the Order form is
completed correctly and signed by an authorized person. In the event
of non payment the Company will always send reminder letters and
attempt to contact the business by telephone to discuss the account
and non payment.
There are also occasions where the
Order form may not have been read in detail by the business prior to
completion and signing. As you will understand this does not provide
the business with a reason to argue that the Company was misleading
them or failed to set out all the terms as to the services being
provided. As a business they are responsible to read all terms and if
they are unclear in any way then contact the Company for
clarification or make a decision not to complete and order the
service. The Company cannot be responsible for any failures on the
part of the business in returning the Order.
If a cancellation is requested then it
will consider the reasons but as with any business to business
contract there is no requirement for a cancellation clause to be
inserted within the terms as in the case of a Consumer Agreement. If
the work has been undertaken and an invoice issued then the Company
will unlikely agree to cancel but it is dependant upon the reasons.
If there is an issue then the Company will look to resolve and reach
an agreement.
In this matter there does not appear to
be any valid reasons or merit in the complaint as to why the contract
should be cancelled or be void. We acknowledge that the Complainant
may not agree but the fees are due as invoiced. We cannot provide you
with any other details on the Order itself or comment further on the
issue made by the Complainant. We have dealt generally with the
contract and procedures but we will look to discuss this further with
the business and would ask that the business contact the Company so
as to seek an agreement regarding the unpaid invoice. The business
should not ignore the invoice.
We must advise that the Company will
not at this time cancel the contract or invoice unless an agreement
can be reached with the business. It would look to take further
action to recover all the fees invoiced and the business must be ware
of such action if an agreement is not reached.
Would you please forward a copy of this
letter to the business and we await hearing from them so as to
discuss the contract account in more detail.
Yours sincerely
Yellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately this is the same form letter I have seen them send every complaint the Revdex.com has on this company. It doesn't address the fact that hey are using misleading and fraudulent means to charge people for a product they aren't asking for or want. It also doesn't address the fact that when the accounting office was contacted and the invoice reviewed, their representative said "Sorry for any confusion, just mark the invoice VOID and return it and we will close the account." I did that the same day I spoke with her and a week later got a letter from the company stating they had reviewed my request to cancel but it didn't meet there requirements and to pay the bill in full immediately.
It is just a shame these people can't work this hard and be this creative at a legitimate business. They would probably do very well.Regards,[redacted]
Company:Maynard Chiropractic Dr. Ryan Maynard, D.C.Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 05/15/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been advised by the Federal Trade Commission and the States Attorney General, the Justice Department on Yellow Holding LTD.All I am asking for is to cancel the misleading and deceptive invoice.Federal Trade Commission / Truth In AdvertisingWhen consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers’ health or their pocketbooks – claims about food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet, such as the dissemination of spyware. The FTC also monitors and writes reports about ad industry practices regarding marketing of food, violent movies, music, and electronic games to children.When the FTC finds a case of fraud perpetrated on consumers, the agency files actions in federal district court for immediate and permanent orders to stop scams; prevent fraudsters from perpetrating scams in the future; freeze their assets; and get compensation for victims.
July 28, 2011 - PRESS RELEASE: FTC Stops Fake 'Yellow Pages' Scam; Foreign Operation Targeted Small Businesses and Nonprofits in United States and Other Countries
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 06/02/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company claims to have a signed order form and I dispute this. I never signed and returned anything and no one else in my company is authorized to do so. They should provide a copy of this so-called authorization and have failed to do so.
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services...
provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be canceled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 05/11/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 11/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. Johnson,We are in receipt of your letter of 05/20/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted] [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/29/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 01/14/2016 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a fraudulent company and I refused to comply with their requests. We were scammed into signing up for something that we didn't want.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There response was a pre-generated one. I can only imagine that they get these types of complaints all the time. Here is my response:In response to paragraph #3 stating "As with other Companies in this sector all Orders have to be signed by an authorized person.": I checked the box saying I didn't want to have this company send us anymore faxes. That's what I was authorizing as an authorized signer. I am not authorized to make any marketing decisions for the company, as I already stated to [redacted]. There are boxes to be checked on the form to confirm the information is correct. The information they had is not correct and I didn't check those boxes because we were not interested in their services. They have our address as [redacted] MA and as I stated in the attached correspondence letter, that is not our address. This further proves the point that I did not want to sign up for these services AT ALL. In response to paragraph #7 stating "The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person.": As I previously stated, I was signing to authorize them to remove us from their fax list. I had no reason to read the terms and conditions for that. After talking with [redacted], she said the company had given us 2 weeks to refuse yet we didn't receive this invoice until after that two week time period had past. Therefore I was unaware of how we were scammed. Once I was made aware, I called immediately and spoke with [redacted] who advised me to send in a correspondence letter on company letterhead and it will be taken care of. I did as instructed and nothing has been resolved.In closing, I would like to reiterate the point I made in my initial report. If this advertising we in print, I could understand the dispute but it's not - it's a website. This website could easily be deleted and my invoice could be voided. The only offer that [redacted] gave me was that we could pay the full price and not have the contract be for 2 years, she'd reduce it down to one. That's unacceptable!
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 07/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of05/06/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
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Dear Mr. [redacted],
We have received your letter with the
complaint statement in connection with the above contract file. As a
Company we do look to settle any issues with our Customers that may
arise in respect of the Order itself and services provided....
On
occasions there are issues that can be difficult to resolve and
delays can occur in answering Customers in detail. As a new Company
we do strive to handle any outstanding complaints as quickly as
possible but we regret that a proposal to resolve is not always
accepted by the Customer. The contract file is then passed to our
Legal Department for further action in an attempt to resolve and to
avoid possible court action being taken.
We are disappointed that complaints do
arise but due to the nature of the business the complaints received
from Customers can be similar. In this matter we do not agree with
the statement that the business has made but we shall look to contact
the business further to seek an agreement and deal with the issues
raised in more detail, if possible.
We would advise that all Customers have
signed an Order form which sets out the terms of the business and the
fees that are payable for the services being provided. The period of
the contract term is also clearly stated in those terms. As a
business the Order form would have been read before it was completed
and signed. As with other Companies in this sector all Orders have to
be signed by an authorized person and the Order form only allows for
an authorized person to sign. This avoids any issues being raised
after the Order form is received by the Company and the work
undertaken.
This Company, as an online business
directory service provider does not employ any Representatives to
contact a business by telephone to secure new contracts or make any
visits to a business office or location. All Purchase Orders are
received by fax and do not advertise any service. It is for each
business to read the terms and decide if they require the service and
complete the Purchase Order.
There are occasions as in this contract
when a business completes the Order form and later argues that the
contract is not valid for a number of reasons. We have noted the
statement but we do not agree with the facts. The terms of the
contract are clear and there is certainly no misrepresentation within
the terms as to the fees payable and the contract period of two
years. The name of the Company which provides the service is also
shown throughout the Order form and cannot be confused with any other
Company that provides similar services. The Company makes it clear
that the service is being provided by Yellow Holding Ltd.
The Company also makes it clear that
the Order is for services and is not a form to update business
information. As the fees are set out for the service a business
cannot later argue that they only signed the form as they believed
the service being provided was free.
The Company will also only issue an
invoice after the work was undertaken and only if the Order form is
completed correctly and signed by an authorized person. In the event
of non payment the Company will always send reminder letters and
attempt to contact the business by telephone to discuss the account
and non payment.
There are also occasions where the
Order form may not have been read in detail by the business prior to
completion and signing. As you will understand this does not provide
the business with a reason to argue that the Company was misleading
them or failed to set out all the terms as to the services being
provided. As a business they are responsible to read all terms and if
they are unclear in any way then contact the Company for
clarification or make a decision not to complete and order the
service. The Company cannot be responsible for any failures on the
part of the business in returning the Order.
If a cancellation is requested then it
will consider the reasons but as with any business to business
contract there is no requirement for a cancellation clause to be
inserted within the terms as in the case of a Consumer Agreement. If
the work has been undertaken and an invoice issued then the Company
will unlikely agree to cancel but it is dependant upon the reasons.
If there is an issue then the Company will look to resolve and reach
an agreement.
In this matter there does not appear to
be any valid reasons or merit in the complaint as to why the contract
should be cancelled or be void. We acknowledge that the Complainant
may not agree but the fees are due as invoiced. We cannot provide you
with any other details on the Order itself or comment further on the
issue made by the Complainant. We have dealt generally with the
contract and procedures but we will look to discuss this further with
the business and would ask that the business contact the Company so
as to seek an agreement regarding the unpaid invoice. The business
should not ignore the invoice.
We must advise that the Company will
not at this time cancel the contract or invoice unless an agreement
can be reached with the business. It would look to take further
action to recover all the fees invoiced and the business must be ware
of such action if an agreement is not reached.
Would you please forward a copy of this
letter to the business and we await hearing from them so as to
discuss the contract account in more detail.
Yours sincerely
Yellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately this is the same form letter I have seen them send every complaint the Revdex.com has on this company. It doesn't address the fact that hey are using misleading and fraudulent means to charge people for a product they aren't asking for or want. It also doesn't address the fact that when the accounting office was contacted and the invoice reviewed, their representative said "Sorry for any confusion, just mark the invoice VOID and return it and we will close the account." I did that the same day I spoke with her and a week later got a letter from the company stating they had reviewed my request to cancel but it didn't meet there requirements and to pay the bill in full immediately.
It is just a shame these people can't work this hard and be this creative at a legitimate business. They would probably do very well.Regards,[redacted]
Company:Maynard Chiropractic Dr. Ryan Maynard, D.C.Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 05/15/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd