Yellow Pages United

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/4/regarding the business [redacted] ("***").YPU respectfully disagrees with ***'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be providedThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search usersAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving ***'s signed order form, and YPU’s having provided its listing services to ***, YPU sent a single invoice to [redacted] for the services it had ordered, which was not paid [redacted] never contacted YPU to request a cancellation of their account and this complaint from the NEFL Revdex.com is the first that YPU has learned of their dissatisfactionUpon receipt of this complaint and per ***'s request, YPU has cancelled ***'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their recordsYPU's service includes a day satisfaction guarantee and considering ***'s order was received by YPU on 12/13/2016, YPU was able to easily honor ***'s cancellation request.No funds are owed to YPU from ***

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 2/3/regarding the business [redacted] ("***").YPU respectfully disagrees with ***'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation requestThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpageAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.***'s signed order form was received by YPU on 1/22/As stated in YPU's terms, ***'s account continued to renew absent a cancellation requestAfter renewing, [redacted] contacted YPU customer service by phone on 2/3/to request a cancellation of their accountYPU informed [redacted] of the past due balance on the account for services rendered and offered to reduce the amount owed on the account in order to resolve the account [redacted] informed YPU that it would filing this complaint and at the close of the call, YPU cancelled ***'s account with a zero balance remaining.Upon receipt of this complaint and per ***'s request, YPU has verified that ***'s account is indeed cancelled with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their recordsFurther, YPU does not report to any credit bureaus.No funds are owed to YPU from ***

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/3/regarding the business [redacted] ("**").YPU respectfully disagrees with **'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be providedThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search usersAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving **'s signed order form, and YPU’s having provided its listing services to **, YPU sent a single invoice to [redacted] for the services it had ordered, which was not paid [redacted] never contacted YPU to request a cancellation of their account and this complaint from the NEFL Revdex.com is the first that YPU has learned of their dissatisfactionUpon receipt of this complaint and per **'s request, YPU has cancelled **'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their recordsYPU's service includes a day satisfaction guarantee and considering **'s order was received by YPU on 12/7/2016, YPU was able to easily honor **'s cancellation request.No funds are owed to YPU from **

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/24/regarding [redacted] ("***") and his law business.YPU respectfully disagrees with ***'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation requestThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companiesAdditionally the image of the form that appeared in the copy of order section on the invoices that were being sent to [redacted] was an exact copy of the form that was received by YPU from [redacted] on 8/28/2015.YPU provides valuable national listing services including an online directory and customizable webpage that consistently ranks high among internet search usersFurther, all of YPU's order forms, advertisements, billing and customer service practices have been previously reviewed by independent compliance counselYPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving ***'s signed order form on 8/28/2015, and YPU’s having provided its listing services to ***, YPU began sending regular invoices to [redacted] for the services he had ordered, none of which were paidAs stated in YPU's terms, ***'s account continued to renew absent a cancellation requestAfter renewing, YPU began contacting [redacted] by phone to inform him of the past due balance owed on the account for services renderedDuring a call on 1/24/2017, [redacted] informed YPU that he would not be paying for the requested services that were being provided by YPU and at the close of the call, YPU cancelled ***'s account with a zero balance remainingThe next correspondence received by YPU was this complaint from the NEFL Revdex.comUpon receipt of this complaint and per ***'s request, YPU has verified that ***'s account is indeed cancelled with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their records.No funds are owed to YPU from ***

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/3/regarding the business [redacted] ("***").YPU respectfully disagrees with ***'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided on the front and back of the formThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search usersAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving ***'s signed order form, and YPU’s having provided its listing services to ***, YPU sent a single invoice to [redacted] for the services it had ordered, which was not paid [redacted] never contacted YPU to request a cancellation of their account and this complaint from the NEFL Revdex.com is the first that YPU has learned of their dissatisfactionUpon receipt of this complaint and per ***'s request, YPU has cancelled ***'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their recordsYPU's service includes a day satisfaction guarantee and considering ***'s order was received by YPU on 11/28/2016, YPU was able to easily honor ***'s cancellation request.No funds are owed to YPU from ***

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 2/8/regarding the business [redacted] ("**").YPU re**ectfully disagrees with **'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation requestThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companiesFurther, YPU's Customer Service phone number was listed on the full solicitation form if [redacted] had any questions or concerns prior to ordering YPU's services.YPU provides valuable national listing services for its customers, including an online business directory and a customizable business webpageAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving **'s signed order form on 5/25/2016, and YPU’s having provided its listing services to **, YPU began sending regular invoices to [redacted] for the services it had ordered, none of which were paidAs stated in YPU's terms, **'s account continued to renew absent a cancellation requestAfter renewing, [redacted] contacted YPU customer service on 2/7/to request a cancellation of their accountDuring the call, YPU informed [redacted] of the past due balance owed on the account for services rendered and offered to reduce the amount owed on the account in order to resolve the accountThe next corre**ondence received regarding [redacted] was this complaint.Upon receipt of this complaint and per **'s request, YPU has cancelled **'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their recordsYPU has honored this cancellation request de**ite having already rendered the services that were ordered by [redacted] on 5/25/2016.No funds are owed to YPU from **

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 2/8/regarding the business [redacted] ("**").YPU respectfully disagrees with **'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation requestThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides **luable national listing services for its customers, including an online business directory and a customizable business webpageAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving **'s signed order form on 1/27/2016, and YPU’s having provided its listing services to **, YPU began sending regular invoices to [redacted] for the services it had ordered, none of which were paidAs stated in YPU's terms, **'s account continued to renew absent a cancellation requestAfter renewing and receiving no response from the invoices that were being sent to **, YPU began contacting [redacted] by phone to inform them of the past due balance owed on the account for services renderedDuring a call on 2/8/2017, YPU offered to reduce the amount owed on the account for services rendered in order to resolve the accountThe next correspondence received regarding [redacted] was this complaint from the NEFL Revdex.com.Upon receipt of this complaint and per **'s request, YPU has cancelled **'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their recordsYPU has honored this cancellation request despite having already rendered the services that were ordered by [redacted] on 1/27/2016.No funds are owed to YPU from **

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/18/regarding the business [redacted] ("***").YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation requestThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search usersAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving ***'s signed order form on 8/11/2015, and YPU’s having provided its listing services to ***, YPU began sending regular invoices to [redacted] for the services it had ordered, none of which were paidRegarding the signature date, it seems likely Ms [redacted] mistakenly wrote a instead of with regards to the year, as the dated post office mark stamped on the back of the returned order form has a processing date of 7/30/(front and back copy of the signed order form that was received by YPU is attached to this response for reference)As stated in YPU's terms, ***'s account continued to renew absent a cancellation requestAfter renewing, YPU began contacting [redacted] to inform them of the past due balance owed on the account for services renderedThe next correspondence received regarding [redacted] was this complaint from the NEFL Revdex.com.Upon receipt of this complaint and per ***'s request, YPU has cancelled ***'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to [redacted] for their recordsYPU has honored this cancellation request despite having already rendered the services that were ordered by [redacted] on 8/11/2015.No funds are owed to YPU from ***

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 2/3/regarding the business * * *** ** ("***").YPU respectfully disagrees with ***'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost
for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation requestThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companiesFurther, YPU's invoice includes a copy of this original order that was signed and returned to YPU (appearing below a heading that states in BOLD print "FOR REFERENCE ONLY, A COPY OF YOUR ALREADY SUBMITTED ORDER APPEARS IN THE BOX BELOW")The verbiage that *** mentions in its complaint about "this is not a bill" was verbiage that was included on the original order form, and subsequently, appears in the Copy of Order section on the invoice.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search usersAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving ***'s signed order form on 8/18/2015, and YPU’s having provided its listing services to ***, YPU began sending regular invoices to *** for the services it had ordered, none of which were paidAs stated in YPU's terms, ***'s account continued to renew absent a cancellation requestAfter renewing and receiving no response from the invoices that were being sent to ***, YPU began contacting *** by phone to inform them of the past due balance owed on the account for services renderedYPU offered to reduce the amount owed on the account in order to resolve the account and the next correspondence received regarding *** was this complaint from the NEFL Revdex.com.Upon receipt of this complaint and per ***'s request, YPU has cancelled ***'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to *** for their recordsYPU has honored this cancellation request despite having already rendered the services that were ordered by *** on 8/18/2015.No funds are owed to YPU from ***

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/4/regarding the business *** *** *** *** ("***").YPU respectfully disagrees with ***'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed
the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation requestThe form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search usersAdditionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving ***'s signed order form on 7/30/2015, and YPU’s having provided its listing services to ***, YPU began sending monthly invoices to *** for the services it had ordered, none of which were paidContrary to ***'s claims in this complaint, YPU's records indicate that it received ***'s signed order on 7/30/2015, then YPU sent a Welcome Package in the mail to *** on 7/31/2015, followed by recurring monthly invoices which were mailed to *** starting on 8/13/and each month thereafterAs stated in YPU's terms, ***'s account continued to renew absent a cancellation request*** never contacted YPU to request a cancellation of their account and this complaint from the NEFL Revdex.com is the first that YPU has learned of their dissatisfaction. Upon receipt of this complaint and per ***'s request, YPU has cancelled ***'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail listYPU has also sent a cancellation confirmation letter to *** for their recordsYPU has honored this cancellation request despite having already rendered the services that were ordered by *** on 7/30/2015.No funds are owed to YPU from ***

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/4/2017 regarding the business [redacted] ("[redacted]").YPU respectfully disagrees with [redacted]'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the...

cost for service as well as the type of service to be provided. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving [redacted]'s signed order form, and YPU’s having provided its listing services to [redacted], YPU sent a single invoice to [redacted] for the services it had ordered, which was not paid. [redacted] never contacted YPU to request a cancellation of their account and this complaint from the NEFL Revdex.com is the first that YPU has learned of their dissatisfaction. Upon receipt of this complaint and per [redacted]'s request, YPU has cancelled [redacted]'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to [redacted] for their records. YPU's service includes a 90 day satisfaction guarantee and considering [redacted]'s order was received by YPU on 12/13/2016, YPU was able to easily honor [redacted]'s cancellation request.No funds are owed to YPU from [redacted].

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/18/2017 regarding [redacted] ("**").YPU has searched its database extensively and based on the information provided in this compl**nt, can find no record of ** as ever being a customer of YPU. In the compl**nt, ** states that her...

personal cell phone is listed on bizyellowpages.com. While YPU offers a listing for its customers on "yellowpagesunited.com" and "bizyellow.com", YPU is not affiliated in any way with the listing company "bizyellowpages.com". YPU urges ** to contact the actual company that is listing her cell phone number and file her compl**nt accordingly, as her information is not listed on either of YPU's listing services. Based on the above, YPU feels that ** has mistakenly filed its compl**nt ag**nst YPU. YPU kindly requests that the Revdex.com remove this compl**nt from its business profile, as YPU has never listed **'s information and **'s grievance appears to be with a completely different, unaffiliated company.YPU is an independent listing provider, not affiliated with any other yellow pages companies and provides valuable national listing services including an online website that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/3/2017 regarding the business [redacted] ("**").YPU respectfully disagrees with **' opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for...

service as well as the type of service to be provided on the front and back of the form. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving **' signed order form, and YPU’s having provided its listing services to **, YPU sent a single invoice to ** for the services it had ordered, which was not paid. ** never contacted YPU to request a cancellation of their account and this complaint from the NEFL Revdex.com is the first that YPU has learned of their dissatisfaction. Upon receipt of this complaint and per **' request, YPU has cancelled **' account with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to ** for their records. YPU's service includes a 90 day satisfaction guarantee and considering **' order was received by YPU on 12/6/2016, YPU was able to easily honor **' cancellation request.No funds are owed to YPU from **.

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/18/2017 regarding the business [redacted] ("[redacted]").YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and...

explained that accounts continue to renew absent a cancellation request. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving [redacted]'s signed order form on 8/11/2015, and YPU’s having provided its listing services to [redacted], YPU began sending regular invoices to [redacted] for the services it had ordered, none of which were paid. Regarding the signature date, it seems likely Ms [redacted] mistakenly wrote a 13 instead of 15 with regards to the year, as the dated post office mark stamped on the back of the returned order form has a processing date of 7/30/2015 (front and back copy of the signed order form that was received by YPU is attached to this response for reference). As stated in YPU's terms, [redacted]'s account continued to renew absent a cancellation request. After renewing, YPU began contacting [redacted] to inform them of the past due balance owed on the account for services rendered. The next correspondence received regarding [redacted] was this complaint from the NEFL Revdex.com.Upon receipt of this complaint and per [redacted]'s request, YPU has cancelled [redacted]'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to [redacted] for their records. YPU has honored this cancellation request despite having already rendered the services that were ordered by [redacted] on 8/11/2015.No funds are owed to YPU from [redacted].

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/9/2017 regarding the business [redacted] ("[redacted]").YPU respectfully disagrees with [redacted]' opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the...

cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation request. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving [redacted]' signed order form on 5/13/2016, and YPU’s having provided its listing services to [redacted], YPU began sending monthly invoices to [redacted] for the services it had ordered, none of which were paid. As stated in YPU's terms, [redacted]' account continued to renew absent a cancellation request. After renewing, YPU's records indicate that [redacted] contacted YPU customer service on 1/9/2017 to request a cancellation of their account. During the call, YPU informed [redacted] of the past due balance owed on the account for services rendered and offered to reduce the amount owed on the account in order to resolve the account. [redacted] informed YPU that it would not be paying for the services that it had requested and had been receiving from YPU and at the close of the call, YPU cancelled [redacted]' account with a zero balance remaining. The next correspondence received regarding [redacted] was this complaint from the NEFL Revdex.com.Upon receipt of this complaint and per [redacted]' request, YPU has verified that [redacted]' account is indeed cancelled with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to [redacted] for their records. YPU has honored this cancellation request despite having already rendered the services that were ordered by [redacted] on 5/13/2016.No funds are owed to YPU from [redacted].

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/13/2017 regarding the business [redacted] ("[redacted]").YPU respectfully disagrees with [redacted]' opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the...

cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation request. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies. Further, the walking fingers symbol is in actuality an industry symbol that is used by many different listing providers across the country, including YPU.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving [redacted]' signed order form on 9/9/15, and YPU’s having provided its listing services to [redacted], YPU began sending monthly invoices to [redacted] for the services it had ordered, none of which were paid. As stated in YPU's terms, [redacted]' account continued to renew absent a cancellation request. After renewing, YPUs' records indicate that [redacted] contacted YPU customer service on 1/6/2017 to request a cancellation of their account. During the call, YPU informed [redacted] of the past due balance owed on the account for services rendered and offered to reduce the amount owed on the account in order to resolve the account. Contrary to [redacted]' claims in this complaint, YPU did not threaten to "sue" [redacted] nor does YPU report to any credit bureaus. The next correspondence received regarding [redacted] was this complaint from the NEFL Revdex.com. Upon receipt of this complaint and per [redacted]' request, YPU has cancelled [redacted]' account with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to [redacted] for their records. YPU has honored this cancellation request despite having already rendered the services that were ordered by [redacted] on 9/9/15.No funds are owed to YPU from [redacted].

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 2/3/2017 regarding the business [redacted] ("[redacted]").YPU respectfully disagrees with [redacted]'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed...

the cost for service as well as the type of service to be provided. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies. Further, YPU had no way of knowing that the person who signed and submitted YPU's order form on behalf of [redacted] lacked the requisite authority to do so.YPU provides valuable national listing services for its customers, including an online business directory and a customizable business webpage. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving [redacted]'s signed order form, and YPU’s having provided its listing services to [redacted], YPU began sending invoices to [redacted] for the services it had ordered, none of which were paid. YPU's records indicate that [redacted] contacted YPU customer service on 2/3/2017 and successfully cancelled their account at the close of the call. The next correspondence received regarding [redacted] was this complaint from the NEFL Revdex.com.Upon receipt of this complaint and per [redacted]'s request, YPU has verified that [redacted]'s account is indeed cancelled with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to [redacted] for their records.No funds are owed to YPU from [redacted].

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/26/2017 regarding the business [redacted] ("[redacted]").YPU respectfully disagrees with [redacted]'s opinions regarding its business practices. Contrary to [redacted]'s claims in this complaint, YPU first sent [redacted] a solicitation form in the mail...

in July 2015, which was signed and returned to YPU to initiate [redacted]'s listing services with YPU.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation request. In addition, the form clearly explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving [redacted]'s signed order form on 7/28/2015, and YPU’s having provided its listing services to [redacted], YPU began sending regular invoices to [redacted] for the services it had ordered, none of which were paid. As stated in YPU's terms, [redacted]'s account continued to renew absent a cancellation request. YPU has no record of ever receiving a cancellation request or phone call from [redacted] and after renewing, YPU began contacting [redacted] by phone to inform them of the past due balance owed for services rendered. The next correspondence received regarding [redacted] was this complaint from the NEFL Revdex.com.Upon receipt of this complaint and per [redacted]'s request, YPU has cancelled [redacted]'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to [redacted] for their records. YPU has honored this cancellation request despite having already rendered the services that were ordered by [redacted] on 7/28/2015.No funds are owed to YPU from [redacted].

<**an id="docs-internal-guid-87b548c8-48e4-4623-51cd-ec51465ff3cf">Yellow Pages United (“YPU”) are in receipt of this inquiry dated 2/8/2017 regarding the business [redacted] ("**").YPU re**ectfully disagrees with **'s opinions regarding its business practices.YPU's order form, which...

was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation request. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies. Further, YPU's Customer Service phone number was listed on the full solicitation form if ** had any questions or concerns prior to ordering YPU's services.YPU provides valuable national listing services for its customers, including an online business directory and a customizable business webpage. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving **'s signed order form on 5/25/2016, and YPU’s having provided its listing services to **, YPU began sending regular invoices to ** for the services it had ordered, none of which were paid. As stated in YPU's terms, **'s account continued to renew absent a cancellation request. After renewing, ** contacted YPU customer service on 2/7/2017 to request a cancellation of their account. During the call, YPU informed ** of the past due balance owed on the account for services rendered and offered to reduce the amount owed on the account in order to resolve the account. The next corre**ondence received regarding ** was this complaint.Upon receipt of this complaint and per **'s request, YPU has cancelled **'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to ** for their records. YPU has honored this cancellation request de**ite having already rendered the services that were ordered by ** on 5/25/2016.No funds are owed to YPU from **.

Yellow Pages United (“YPU”) are in receipt of this inquiry dated 1/10/2017 regarding the business [redacted] ("**").YPU respectfully disagrees with **'s opinions regarding its business practices.YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for...

service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation request. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.YPU provides valuable national listing services including an online business directory and a customizable business webpage that consistently ranks high among internet search users. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.Shortly after receiving **'s signed order form on 6/27/2016, and YPU’s having provided its listing services to **, YPU began sending monthly invoices to ** for the services it had ordered, none of which were paid. As stated in YPU's terms, **'s account continued to renew absent a cancellation request. After renewing, YPU's records indicate that ** contacted YPU customer service on 1/10/2017 to request a cancellation of their account. During the call, YPU informed ** of the past due balance owed on the account for services rendered and offered to reduce the amount owed on the account in order to resolve the account. The next correspondence received regarding ** was this complaint from the NEFL Revdex.com. Upon receipt of this complaint and per **'s request, YPU has cancelled **'s account with a zero balance remaining and has placed their business information on its internal Do Not Mail list. YPU has also sent a cancellation confirmation letter to ** for their records. YPU has honored this cancellation request despite having already rendered the services that were ordered by ** on 6/27/2016.No funds are owed to YPU from **.