Yelp.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2015/08/11) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business pages for [redacted] Cafe and [redacted].
We first want to make sure you know that a business's decision whether or not to...

advertise on Yelp does not affect how the reviews on its listingor the listing itselfare treated. Businesses are not punished if they don't advertise (or stop advertising), nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. Regarding listings, we strive to present the most accurate listing information, based on the knowledge we have available.
To that end, can you please let us know:
- when did [redacted] Cafe open at [redacted]?
- what was [redacted]'s previous location, and when did that close?
- is [redacted] currently operating (under the name [redacted] Cafe) at [redacted]?
- if [redacted] is operating at that address, is it separate from [redacted]? if so, how? (are there different store fronts, different cash registers, different phone numbers, etc)?
If you have any other information regarding your business that you think would be helpful, please let us know.
We look forward to hearing from you.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
- when did [redacted] Cafe open at [redacted]?
End of February, 2015
- what was [redacted]'s previous location, and when did that close?
[redacted] XXXXX- closed in February
- is [redacted] currently operating (under the name [redacted] Cafe) at [redacted]?
YES
- if [redacted] is operating at that address, is it separate from [redacted]? if so, how? (are there different store fronts, different cash registers, different phone numbers, etc)?
It's run as a same business- [redacted] is a Retail Cafe INSIDE the [redacted] Cafe bakery, where people can consult on [redacted] Cafe items AND purchase [redacted] items.

Hi [redacted],Thank you for your response.As you may recall, a manager, [redacted], reached out to you on August 1, 2016 to discuss your concerns. [redacted] has also submitted a request to write off the remaining outstanding balance of $214.52 and to waive the early termination fee.Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2016/01/05) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business page for [redacted].
You expressed concern that your business page contained incorrect information. We've gone ahead and...

updated the page to reflect what appears to be the current business information: http://www.yelp.com/biz/[redacted]
You also asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], It is still incorrect. You are the second representative to "correct" the listing. This shows me the non existent ability of Yelp to maintain helpful information on business profiles. To my understanding it is public information but if it will harm or prevent business that we would get otherwise Yelp should be required to take it down. If I am looking for a business class Sharepoint system that I'm going to spend 500K+ on and I see this type of business on Yelp, I'm absolutely not going to use that company because obviously if they have to be on Yelp to be successful they aren't good at what they do. These are the services we offer. If your final answer is no, please send me your legal contact information in your next reply.
Final Business Response /* (4000, 9, 2016/01/13) */
Hi [redacted],
Thank you for your response.
It appears the information on your Yelp page matches the information currently on your business website. That said, if the information on your Yelp page is incorrect, you can suggest updates by selecting the "Edit Business Info" link on your Yelp page. Please note that any changes you make will still need to be approved by our moderators.
It sounds as though you are again asking that your business listing be removed, but as previously stated, we don't remove business listing information. Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v. New America Pub., Inc., 971 F.2d 302, 306 (9th Cir. 1992).
Regards,
[redacted]
Yelp Inc.

Initial Business Response /* (1000, 5, 2015/05/01) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]
You expressed concern with the review by[redacted] As you may recall from the...

correspondence you've had with the Yelp Support team, the review has been evaluated and left up, as it was not found to be in violation of our guidelines. You claim that this person was not a customer and "is making false claims"; however, Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.
That said, you might consider sending a private message to the reviewer or posting a public comment through your Business Account. Many reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns. Our hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution.
You can access your account by visiting https://biz.yelp.com/
For guidance on using your Business Account, check out https://biz.yelp.com/support/using_business_account
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yelp's own content guildelines state the following "Conflicts of interest: Your contributions should be unbiased and objective. For example, you shouldn't write reviews of your own business or employer, your friends' or relatives' business, your peers or competitors in your industry, or businesses in your networking group. Business owners should not ask customers to write reviews.
Promotional content: Unless you're using your Business Owners Account to add content to your business's profile page, we generally frown upon promotional content. Let's keep the site useful for consumers and not overrun with commercial noise from every user. "
There is a conflict of interest here. The person is promoting another business. This person has threatened to shoot someone (over window tinting? which is just ridiculous. We responded to this "customer" just so other potential customers understand what this person is saying is false. Also, the Yelp guidelines state reviews should not promote other competing businesses which this person is doing. The review should be taken down. I understand what [redacted] is trying to say, but please take into consideration we are a small business and false reviews hurt us. I understand she cannot take sides or investigate if the review is false or not, but please at least remove the promotional content in the review. I would really appreciate that. I do not want to waste too much more energy on "[redacted]" who had now changed their name to "**" which makes no sense. And like I said I have all ready found out who the person is from the neighboring business.
Final Business Response /* (4000, 9, 2015/06/01) */
Hi [redacted],
Thank you for your response.
You stated that the review by [redacted] represents a conflict of interest and should be removed. However, please note that our Content Guidelines do not prohibit users from naming other businesses in their reviews, and based on what we see in the review, we can't confirm that the user has a conflict of interest with [redacted] We can only therefore reiterate what we previously communicated to you: if a review appears to reflect the user's personal experience and opinions, we allow the user to stand behind their review.
Regards,
[redacted]
Yelp Inc.

Initial Business Response /* (1000, 5, 2015/09/14) */
Hi [redacted] and [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]
We first want to make sure you know that a business's decision whether or...

not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
With regards to your concerns with the recommendation software, as you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp. Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. You asked that we recommend all of your reviews, but please understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Finally, you also asked that we "remove the one bad review by a new customer." It appears you are referring to the review by [redacted]. It looks like you reported this review to Yelp on the same day you filed this Revdex.com complaint, and as you may recall from the message you've received from the Yelp Support team, we have removed the review by [redacted] because, as written, it falls outside our Content Guidelines. Please keep in mind that if the user chooses to post a new review and that content falls within our guidelines, we will allow it to remain on the site.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response but do not agree with their overall software that allowed this review to be in place after I complainted several times without results. It did affect my business however I am happy to see it gone. The sad said to this is that yelp is picking and choosing what is a real review or a bad one and all reviews should stand as they are written real or not the truth always comes out, which brings balance. For a company to have a software to weed out real or not is not how valued customers that take the time to become a member of yelp to place a revie good or bad and is told that it is not a recommand review because yelp does not know enough about them or because they are new to yelp it is crazy. It is hard enough to get customers to post a review but it is even harder to get that noice that someone place a review but yelp is placing it under not recommended.

Complaint: [redacted]I am rejecting this response because:
The tactics used by Yelp to harass and pressure busy business owners with multiple daily phone calls to trap them into accepting and falling victims for false advertising promises and claims is completely unacceptable. Yelp knows that business owners don't have the time to read all the small prints in a contract, and they rely on sales people to sell as many ads as possible, and in return make false promises and claims to get the business owner to agree on a trial contract. Yes, the sales girl did say there will be a fixed cost of $125, but promised that it should not exceed $200 if there was any clicks on the ads. But, when I find out that the clicks on the ads were costing almost $5 per click, that's when I decided to cancel the ads. Additionally, no video was produced and no enhancements were made to the ads. I also paid Yelp $525, the amount I was billed the first time. But, it seems that Yelp uses not only harassment tactics to trap business owners into false advertising contracts, but try their best to drain the financial resources of small business.    Sincerely,[redacted]

Hi Daniel,Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for Clinical Massage Company. You asked for your business to be removed from Yelp; however, we don't remove business information. While some business owners might prefer...

to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.That said, we think it's important for businesses to be part of the conversation, and have created a suite of free tools to help business owners get the most out of Yelp. By unlocking your business page and creating a Business Account, you can:- Communicate with your customers via direct message or public comment- Track the User Views on your business page- Add photos of your business- Convert Yelp users into customers by posting a Yelp Deal to your listing. To join the conversation, click here: [redacted]You also indicated that you would like your business to be removed from the Yellow Pages. We suggest you contact them directly with any issues regarding your business on their site, as Yelp is a separate business from the Yellow Pages.Regards,HelenYelp Inc.

Complaint: [redacted]I am rejecting this response because: THIS PERSON WAS NOT EVEN A CUSTOMER OR EVEN A POTENTIAL CUSTOMER THE SOLE REASON FOR EVEN BEING AROUND OUR  BUSINESS WAS TO USE OUR PARKING FOR THE FAST FOOD RESTAURANT BY US WHICH WE HAVE SINGS POSTED THAT SAY NO PARKING FOR FAST FOOD THEY NEVER ENTERED OUR ESTABLISHMENT HOW CAN SOMEBODY LEAVE A RESPONSE LIKE THAT AND NEVER STEP FOOT IN OUR DOOR AND MAKE PEOPLE BELIEVE SOMETHING THAT IS FICTITIOUS WHEN IT NEVER HAPPENED OR THEY NEVER HAD THIS EXPERIENCE ONLY BECAUSE WE TOLD THEM THEY CAN NOT PARK IN FRONT OF OUR STORE AND ITS POSTED EVER WARE OUTSIDE. FAKE AND MADE UP REVIEWS SHOULD NOT BE ABLE TO HURT PEOPLES ONLINE PROFILES  WHEN IN FACT THIS NEVER HAPPENEDSincerely,[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]You expressed concern with our recommendation software. As you may have read, one of the ways we try to help Yelp users discover...

local businesses is by using automated software with the goal of showcasing reliable reviews. The software looks at dozens of different signals, including various measures of quality, reliability and activity on Yelp. This means that solicited reviews may not be recommended by our software, but sometimes a legitimate review may not be as well.Because our recommendation software is automated, the Yelp Support team cannot manually override the software to recommend or not recommend a review. That said, our recommendation software runs on a daily basis, so reviews that aren't currently recommended may be recommended in the future, and vice versa.Please visit our Support Center for more info: [redacted]Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2015/10/12) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] LLC.
We first want to make sure you know that a business's decision whether or not to...

advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
You also expressed concern with the recommendation software. As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured. Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
With regards to your comment, "Some negative reviews are directly affiliated with competition," if you believe a review violates Yelp's Content Guidelines (http://www.yelp.com/guidelines), you can report the content by clicking the flag icon next to it. You'll need to be logged in to your account in order to view the flag icon.
While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelines. Each case will be reviewed by our team in the order it was received. Typically, you will receive a response to your report within a few business days. If you don't believe you've received our response, please be sure to check all email and spam folders (you may want to add [redacted]@yelp.com to your contact list).
You also wrote, "Yelp refuses to allow posting of our/ownership rebuttals." With a Business Account, business owners can privately message users or publicly comment on reviews of their business. It looks like some of your colleagues have already claimed the [redacted] LLC business page. We can assist in adding users with the consent of the account holder. If you don't know who claimed this business page, you'll need to pursue this matter internally to find out.
Please have the current account holder contact our team directly with a request to either share access to the page or to transfer access entirely and relinquish ownership:
http://www.yelp.com/support/contact/business_share
http://www.yelp.com/support/contact/business_transfer
Finally, you asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.

Hi [redacted],Thank you for your response.You have again alleged that Yelp is manipulating your reviews because you did not return a sales representative's call. However, with respect to reviews, paying businesses have absolutely no advantage. The recommendation software does not distinguish between advertisers and free listings, and the revenue side of our business operates independently of the content side of our business, just as a newspaper might put a firewall between their advertising and reporting functions.It also sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statements. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommended. But once again, the system is not static -- reviews may come and go as the recommendation software picks up new information.While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove. See [redacted]We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify the most reliable and useful content amongst the millions of submitted reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because: There was absolutely no resolution. I still have only poor reviews and 3 times the amount of good reviews that have ALL been rejected.Sincerely,[redacted]

Hi [redacted],Thank you for writing back.We forwarded your messages to the appropriate parties, and it looks like a manager[redacted] reached out to you to discuss your concerns. As you may recall, we are refunding you $97.98 for the advertising services that were delivered from November 23, 2015 to December 2, 2015.We hope you will continue to take advantage of the free features available to you on your business account to engage with the Yelp community. For guidance, please visit [redacted]Regards,[redacted]Yelp Inc.

Hi Vassil,Thank you for your response.Please be assured that this situation has been reviewed extensively. We stand by our decision to leave Sean M.'s review up since it appears to reflect the personal experience and opinions of the reviewer.As you may recall from the previous correspondence you've had with the Yelp Support team, while we share your concern about the possibility of a defamatory review on our site, we don't adjudicate disputes between businesses and their reviewers. Congress acknowledged this quandary by passing legislation that provides statutory immunity to online service providers such as Yelp for the content of third-party posts. See 47 U.S.C. §230. The case law is legion and unanimous in support of online service providers because of concerns that they would otherwise be forced to remove third party posts every time someone raised issue with their contents. See [redacted] Inc., 339 F. 3d 1119 (9th Cir. 2003);[redacted], Inc., 129 F.3d 327 (4th Cir. 1997); [redacted], 40 Cal. 4th 33 (Cal. 2006).We encourage you to contact the reviewer directly using the direct messaging function on our site in order to constructively address your concerns.  We do not recommend that you engage in anything other than a well-meaning dialog with the reviewer in order to sort out any misunderstandings.You also asked for your business to be removed from Yelp; however, we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v. New America Pub., Inc., 971 F.2d 302, 306 (9th Cir. 1992).Regards,HelenYelp Inc.

Initial Business Response /* (1000, 5, 2015/07/15) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].
It sounds as though you don't accept our explanation of the recommendation software, but we...

can only stand by our previous statements. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.
As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommended. But once again, the system is not static reviews may come and go as the recommendation software picks up new information.
While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove. See Carafano v. Metrosplash. com. Inc., 339 F. 3d 1119 (9th Cir. 2003); Zeran v. America Online, Inc., 129 F.3d 327 (4th Cir. 1997); Barrett v. Rosenthal, 40 Cal. 4th 33 (Cal. 2006).
We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.
You also asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.

Initial Business Response /* (1000, 5, 2015/12/18) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].
You expressed concern with the recommendation software. As you may have read, the goal of...

Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove. See Carafano v. Metrosplash. com. Inc., 339 F. 3d 1119 (9th Cir. 2003); Zeran v. America Online, Inc., 129 F.3d 327 (4th Cir. 1997); Barrett v. Rosenthal, 40 Cal. 4th 33 (Cal. 2006).
For more information about recommended reviews, please visit our Support Center: http://www.yelp-support.com/Recommended_Reviews?l=en_US
You also asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just CLOSE my business on your website and don't tell me you cannot because you can put me back in Close status, and in 6 months my business will disappear off your page. That is what one of YOUR managers told me, so just do it. The staff at Yelp does not know what they are doing because one moment my business shows as Closed, then when I go back to look a few days later, it's open again. This inconsistency shows you the level of incompetence your staff really has with the business, and I want nothing to do with Yelp because they are unprofessional and unethical. CLOSE MY BUSINESS IMMEDIATELY OR MY NEXT COURSE OF ACTION WILL BE LEGAL.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 12, 2016/01/04) */
Hi [redacted],
Thank you for your response.
While we enable business owners to submit changes to business pages on Yelp, our moderators evaluate those changes to ensure they meet our standards. We generally don't remove business pages because our use of this information is protected under the law. After further evaluation, our moderators have determined that your business appears to be in operation based on publicly available sources, so the closure banner has been removed from your business page.
Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v. New America Pub., Inc., 971 F.2d 302, 306 (9th Cir. 1992).
Regards,
[redacted]
Yelp Inc.
Final Consumer Response /* (4200, 14, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't accept this response but just close this case. I'm done and will pursue legal action if necessary.

Initial Business Response /* (1000, 5, 2016/01/12) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] & Spa.
We appreciate you bringing your concerns to our attention, and have forwarded your note...

along to the appropriate parties.
We also want to clarify that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.ca/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
Finally, it looks like our Sales team has noted that you no longer wish to receive any communication from them. If for any reason you continue to hear from them, please let us know at http://www.yelp.ca/support/contact/questions
Regards,
[redacted]
Yelp Inc.

Complaint: [redacted]I am rejecting this response because:
I have no issue with the agreement or terms of the service.  I was aware of all that.  My issue is that a running total was shown and I monitored that.  It showed how much of the $300 credit was used.  My issue is that it was reset at the beginning of the month.  By doing this, I never knew the full total.  This was done to make it appear that I had not reached my total.  This was because they know that people would stop the service at $300.  If there was actually one customer that called because of this ad, I would not be as upset, but with all the supposed ad clicks, nothing was accomplished.Sincerely,[redacted]

Hi [redacted],Thank you for your feedback.According to our records, it appears N[redacted] R's initial review was removed a little over a week after you first contacted us. It looks like you first contacted our Support team using two different email addresses on February 29 and March 1, 2016. It appears my colleagues L[redacted] and C[redacted] responded to you on March 2 and March 4, respectively, with instructions on how to report the review by clicking the flag icon (Case #[redacted] and #4[redacted] It appears you then reported the review using the flag icon on March 4, and that our Support team removed the review on March 8 (Case #[redacted]). Additionally, our records indicate that the Revdex.com notified us of your complaint on March 10.Regards,HelenYelp Inc.