Yelp.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I am pleased that the review was taken down. However, I'm utterly disappointed that Yelp failed to respond to my numerous requests to take down racially derogatory content for several weeks after I had provided notice of it and pointed out that it violated Yelp's policies. It wasn't until I filed a Revdex.com complaint that the review was taken down. There was an approximate 30 day window or more of time that I was defamed and my business harmed because Yelp allowed the content to stay on the Yelp site and the Internet. Potential clients and other viewers were able to see it which caused me harm.

Initial Business Response /* (1000, 5, 2015/08/10) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for Rego [redacted] Animal Clinic.
Please note that we don't remove business listing information. While...

some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
You also expressed concern with [redacted] M's review of your business. The review has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelines. Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.
Thanks for understanding.
Regards,
[redacted]
Yelp, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Do not have any permission about disclosed bisness information. Published on purposed only bad reviews. Good reviews are always hiding. Clinic has very good reputation on google and Facebook. So yelps doing illegal activities, pushing bisness owners pay for additional service. Yelp should go to investigation.
Final Business Response /* (4000, 9, 2015/08/21) */
Hi [redacted],
Thank you for your response.
You wrote, "Do not have any permission about disclosed bisness information." It sounds as though you are again asking that your business listing be removed, but as previously stated, we don't remove business listing information. Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v. New America Pub., Inc., 971 F.2d 302, 306 (9th Cir. 1992).
We also want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
With regards to your concerns with the recommendation software, as you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured. Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
[redacted]
Yelp Inc.
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
99% reviews for my bisness was published from people never been her or have financial issues, sent to collection agency. and it is unclear why all good reviews never published. I think Yelp does conspiracy, corrupted, has no idea about ethics and try to damage my bisness. I was wondering why. Because all above it should be investigated by special agency.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted].We've forwarded your message to the appropriate parties, and a manager, [redacted], reached out to you by phone to discuss your concerns.We...

are sorry to hear you were not satisfied with your advertising campaign. To be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed. When advertising with a Cost Per Click program, you were electing to pay every time a user clicks on your ad impression. You were also paying for an enhanced profile (which included features such as competitor ad removal and a photo slideshow), call tracking, and a featured video.As advertising services have been delivered in accordance with your advertising agreement, we will not be able to waive the outstanding balance of $1,416.97 for advertising services delivered June 1 - August 12, 2016. However, we did not collect the early termination fee. Additionally, as you may recall from your conversation with [redacted], our finance department can assist you with setting up a payment plan. You can reach our finance department at ([redacted]Regards,[redacted]Yelp Inc.

Hi Rosen,Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for Rosen Stoynev - Goosehead Insurance. You wrote, "The representative explained that I will be charged $75 per month plus $25 for every person who calls me through...

their website." We first want to clarify that you were not charged based on the number of calls you received, but rather you were electing to pay every time a user clicked on your ad impression, and the cost of these ad clicks varied based on competition and relevance. You were also paying for enhanced profile features, which cost $75 per month.Our records indicate you spoke with a sales representative and signed up for an advertising program on November 27, 2017. You signed up for our Cost Per Click (CPC) advertising campaign and put payment information on file. You set your Cost Per Click monthly budget at $750. You also signed up for enhanced profile features which cost an additional $75 per month. Additionally, you redeemed a $300 promotional ad credit. Once the promotion runs out, advertising continues until you stop your ads through your Yelp for Business Owners Account. Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners Account. During your ad setup there were Q&A's on the page explaining that you could stop your ads any time through the Yelp for Business Owners site.Additionally, after you signed up for your advertising program, we sent you an automated email that recapped your purchase and the details of your campaign, including that the payment method on file in your account will be charged monthly, up to a maximum of $825, and your programs will continue unless cancelled. Advertisers also have the option to opt in to receiving billing confirmation emails in the Account Settings section of their account. Below is a more detailed description of how the promotion was applied: November 27 - 30, 2017- You received ad clicks and enhanced profile features which cost a total of $79.74- $79.74 of your $300 credit was used and you paid $0December 2017- You received ad clicks and enhanced profile features which cost a total of $825.00- $220.26 of your remaining $220.26 credit was used and you paid $604.74January 1 - 9, 2018- You received ad clicks and and enhanced profile features which cost a total of $315.05- You had 0 remaining promotional credit for this month because it was used towards your November and December ads- You paid $315.05 for advertising services delivered in JanuaryYou can view ad click and billing information in the Yelp Ads and Billing tabs of your Yelp for Business Owners Account at[redacted]Please note that your advertising program was billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month. You expressed concern with the $315.05 you were charged on February 1, 2018, but this amount was for the advertising services you received from January 1 - 9, 2018.You ended your advertising program on January 9, 2018. As advertising services have been delivered in accordance with the Terms [redacted]) you agreed to, we will not be able to offer you a refund at this time. That said, we have forwarded your message to the appropriate parties for their consideration. Thanks for understanding.Regards,HelenYelp Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: yelp is allowing violations of its own terms of service.  Additionally [redacted] is attempting to extort money for removal of review and this is and yelp is aware of this and does nothingSincerely,[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].You expressed concern with the review by [redacted]. Our team has taken a second look at the review, but we reached the same conclusion as before and are...

unable to remove the review. We don't take sides in factual disputes; if a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.In some situations, business owners may want to message the reviewer privately, or post a public response explaining their own version of events. You can access these features using our free accounts for business owners ([redacted]), and you can find more information about how to respond to reviews here: [redacted].These decisions aren’t always easy, but please know we looked at this review closely before reaching our decision.We also want to address your comment, "They don't even have a phone number!" While our Yelp Support team doesn't offer phone based support, they do provide email based support through our Support Center ([redacted]). We’ve tried to include detailed answers to the questions we most frequently receive in our Support Center, but there may be situations you encounter where you’ll need to contact our Support team for assistance. For these specific situations, there are articles in the Support Center that include submission forms to inquire about the issue.Finally, if you no longer wish to be contacted by our Sales team, please let us know.Regards,[redacted]Yelp Inc.

Hello,Thank you for writing. We are glad to have this opportunity to address your concerns regarding [redacted]We first want to make sure you know that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not...

punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted] to learn more.If you believe, however, that an individual has provided you with different information, we would like to investigate further. To that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known.As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit:[redacted]You also wrote, "One of the 2 , 1 star reviews is clearly a bogus complaint which I reported to them." It looks like you are referring to the review by [redacted]. We have taken a second look at this review but, after careful consideration, we reached the same conclusion as before and are unable to remove the review. If a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted]You expressed concern that your advertising program continued to run after the initial 6-month term. The terms stated in your...

advertising agreement with Yelp were:"Commitment Period: 6 months from Service Start Date""Automatic renewal: Month-to-Month"That is to say, once you've completed your initial six-month term, your advertising continues to renew automatically on a monthly basis until we receive a cancellation request from you. Additionally, per the terms of the advertising agreement, we require 30 days written notice to your account management contact if you wish to terminate your advertising program. As you provided your cancellation request on December 3, 2016, your advertising program was terminated as of January 2, 2017.Information about the automatic renewal and the 30 day cancellation policy was also in the "Your Ads Are Live" email we sent you on June 6, 2016: "Note: After 6 month(s), your advertising will continue on a month to month basis. If you intend to cancel your program at any point after your initial term, written notice must be submitted 30 days in advance of your desired date of cancellation."You also wrote, "I called and they stated that they could try to set up a payment plan with me to pay off balance but today they took the full amount out of my account anyway." Please note that any payment plans must be worked out with our finance team. It looks like an account manager, David, provided you with our finance team's number on January 3, 2017, but it appears you did not work out a payment plan with our finance team and you were charged $335 on January 4, 2017 for advertising services delivered in December 2016. Please note that your advertising program is billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month. It looks like there is a remaining balance of $21.63 that will be billed on February 1, 2017 for advertising services delivered January 1 - 2, 2017. Once that amount is collected, you will not incur further charges.We have forwarded your message to the appropriate parties for their consideration, but at this time we will not be able to offer you a refund as advertising services were delivered in accordance with your advertising agreement. Thanks for understandingRegards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2015/05/21) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] Club.
You expressed concern with the recommendation software. As you may have read, the goal of...

Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured. The software looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp. It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
You also expressed concern with a negative review of your business. We assume you are referring to the review by Chrissy R, as it appears you've previously flagged this review. As you may recall from the message you received from the Yelp Support team, the review has been evaluated and left up, as it was not found to be in violation of our guidelines. You claim that this review is "not-correct"; however, Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.
Finally, you asked for your business to be removed from Yelp; however, we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business page for [redacted] Center.
You expressed concern with [redacted] R's review. It looks like you reported this...

review to Yelp on the same day you filed this Revdex.com complaint. As you may recall from the message you've received from the Yelp Support team, we've removed the review by [redacted] R because it falls outside our Content Guidelines.
Regards,
[redacted]
Yelp Inc.

Complaint: [redacted]I am rejecting this response because:there's no way I received  $2,100.00 worth of clicks and did not received not one customer from your advertising, it feels like a big scam your salesman assured me it wouldn't go over  $200 00 because I told her I really couldn't afford to spend any money but she was persistent and we she told me not only do you have to worry about your budget your going to get customers because when people click on yelp they are going to shop with you, and with in that month remind you the month is not even over yet and I get a bill for  $2,100.00, l truly feel as if it's a scam I feel like someone is getting people to click on the business owners sites to drive up the charge,you have to be either rich and just don't care or pretty naive.Sincerely,Dominique[redacted]

Initial Business Response /* (1000, 5, 2015/05/21) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted] - [redacted]
We've been in touch with your account manager, [redacted] and she has...

let us know that she received a voicemail and email from you on May 5, which was the same day you filed this Revdex.com complaint. As you may recall from the conversation you had with Amber on May 7, your advertising program has been terminated and you are being refunded a total of $650 for the ads that ran in April and May.
Regards,
[redacted]
Yelp Inc.

Hi [redacted],Thank you for your response.You wrote, "I want to submit my evidence." As frustrating as it may sound, we don't take the place of a court of law and make evidentiary determinations. Please be assured that we've evaluated the content of [redacted] review and are allowing the user to stand behind their review.You also asked for your business to be removed from Yelp; however, we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.Regards,[redacted]Yelp Inc.

Hi Richard,Thanks for the feedback. All review sites face the same challenge: how to identify the most reliable and useful content amongst the millions of submitted reviews. It's no easy task, and while we think we do a pretty good job at it, there’s always room for improvement.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommended. But once again, the system is not static -- reviews may come and go as the recommendation software picks up new information.Please keep in mind that users can see reviews that aren't currently recommended by clicking on the link at the bottom of each business page. With regards to your comment, "Yelp blocks the visible star rating so at first glance the public cannot tell if the review is positive or negative unless you read each one," the stars on reviews that are not currently recommended are dark gray, so a 5 star review will appear with five dark gray stars, a 4 star review will appear with four dark gray stars and one light gray star, and so on.Additionally, please keep in mind that you do have a voice on Yelp. You can send direct messages or post public responses to reviews of your business by logging in to your Business Account at [redacted]Finally, you asked for your business to be removed from Yelp; however, we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. Regards,HelenYelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns.You wrote, "I posted a review on yelp and they removed. My review was one star for the business [redacted] The business I reviewed contacted them and they removed my review." If...

a review is not appearing on the main Yelp listing of a business, it would be for one of three reasons: the review is currently not recommended by Yelp's automated recommendation software (which affects both positive and negative reviews); the review was found to be in violation of our Content Guidelines or Terms of Service and has been manually removed by the Yelp Support team; or the user elected to remove the review him/herself.In this case, it looks like your review of [redacted] is not currently included among the Recommended Reviews for the business. As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]With regards to your comment, "the same business has people that are related to the dentist posting positive reviews and they do not remove those," if you believe a review violates Yelp's Content Guidelines ([redacted]), you can report the content by clicking the flag icon next to it. You'll need to be logged in to your account in order to view the flag icon.While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelines. Each case will be reviewed by our team in the order it was received. Typically, you will receive a response to your report within a few business days. If you don't believe you've received our response, please be sure to check all email and spam folders (you may want to add [redacted] to your contact list).For instructions on how to report content, please visit: [redacted]Regards,
[redacted]
Yelp Inc.

Initial Business Response /* (1000, 5, 2015/10/27) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]'s [redacted].
We want to clarify that a business's decision whether or not to advertise on Yelp does not...

affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. Furthermore, there is zero relationship between the timing of when a review gets recommended and when a business decides to or declines to advertise: reviews can be recommended or not recommended days, weeks, or even months after they were first posted, and your Yelp sales representative doesn't have any influence over when that might happen. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
You also expressed concern with [redacted]'s review of your business. The review has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelines. You claim that this review is a "fake post"; however, Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.
Additionally, you asked that we "Turn over all contact information on [redacted]." We don't disclose user information under these circumstances due to privacy concerns. Please see our Privacy Policy (http://www.yelp.com/static?p=privacy) for more information about how and when we might disclose this kind of information.
Finally, you asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yelp is using every trick in the book to try and hide, change, shuffle, manipulate business owners who have fake reviews posted to their accounts. Yelp uses their software as a excuse scapegoat to manipulate reviews. I am sure YELP can adjust it's software to it's liking. Yelp job is to post whatever [redacted] that is sent to them. One fine day (soon) Yelp will go down where it belongs for all the damage it has created by it's unethical business practices. Yelp is damaging a lot of businesses with fake reviews. A study was done last week on YELP showing that a bad review can cause a 70% reduction in business because of a fake review. YELP makes business owners post a photo. YELP should make everybody post a photo, but those could be fake too. This will never be over, I will never stop pursuing this matter until the day I die. YELP SUCKS and they will pay. I will subpoena all records regarding this issue. Do not ever close my case Revdex.com
Final Business Response /* (4000, 9, 2015/11/11) */
Hi [redacted],
Thank you for your response.
It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statements. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.
As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommended. But once again, the system is not static reviews may come and go as the recommendation software picks up new information.
We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.
Regards,
[redacted]
Yelp Inc.

Hi [redacted],Thank you for your response. We appreciate your feedback regarding our advertising program and representatives, and will forward your concerns to the appropriate parties.You wrote, "Price per click was advertised at $6.5 in the beginning. I see that yelp changes that price every month to just have costumers reach/exceed their monthly budget depending on how many click they receive. Even though number of the clicks are different it will be still $150 in my example for a month." While you may have been given an estimated price per click during the sign up process, it's important to keep in mind that the price you pay per click is based on competition and relevance and will therefore vary. However, you'll always pay the least amount needed to win the click. We aim to maximize the number of clicks you get for your budget over the course of the month, and you should plan to have 100% of your budget fulfilled. Occasionally competitive demand prevents this, but you'll only be billed for the cost of the clicks you received in that monthly billing period.For a video explanation of how our CPC ads work, please visit: [redacted]Regards,[redacted]Yelp Inc.

Hi [redacted]Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program [redacted]We are sorry to hear you were not satisfied with your advertising campaign. To be clear, while the goal of advertising on Yelp is to drive more traffic to the...

business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed.To clarify, you signed up for an advertising program with $125 monthly fixed costs plus a monthly ad click budget of $475, for a monthly maximum of $600. The monthly fixed costs are for your enhanced profile, featured video, and call tracking features. Your advertising package includes a cost per click (CPC) program and your monthly ad click budget is set at $475, which means you are charged when someone clicks on your ad and you agreed to pay up to $475 a month for those ad clicks. We aim to maximize the number of clicks you get for your budget over the course of the month, and you should plan to have 100% of your budget fulfilled.We appreciate your feedback, and have forwarded your concerns to the appropriate parties. As you may recall, an account manager, [redacted] reached out to you today by voicemail and email to discuss your concerns. It looks like your advertising program is currently set to cancel as of May 10, 2017, and the early termination fee will be waived. Please feel free to reach out to [redacted] if you have further questions or concerns.Regards,[redacted]Yelp Inc.