YMCA of Central Ohio

March 27, 2017Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr***’s complaintGuardian is a customer focused company and appreciates the opportunity to facilitate resolution of Mr***’s concerns Upon receipt of your letter, Guardian immediately reached out to Mr [redacted] to discuss his concerns directlyDuring that conversation, Guardian’s representative was able to verify Mr***’s Social Security number from his sales paperwork and after which Mr***’s account was updated to reflect the correct informationGuardian’s representative also confirmed with Mr [redacted] the time remaining in the initial term of his agreement and further assisted him with reenrollment in Guardian’s autopay programMr [redacted] expressed his satisfaction with this resolution Guardian sincerely apologizes to Mr [redacted] for any confusion or inconvenience related to his recent interactions with GuardianGuardian greatly values Mr [redacted] as its customer and appreciates the opportunity to continue providing him with security monitoring services Thank you for allowing Guardian the opportunity to address this matter Should you have any questions, I may be reached at ###-###-####, ext*** Sincerely, John T [redacted] , Manager Customer Care Loyalty Department

September 27, Revdex.com of Western PennsylvaniaAttention: [redacted] ***Holiday Drive, Suite 220Pittsburgh, PA Re: [redacted] - Complaint # [redacted] Dear Ms***: Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr [redacted] ’s additional comments Guardian apologizes that its efforts to resolve Mr [redacted] ’s concerns have not met his expectationsWith all due respect, Guardian is unable to accommodate Mr [redacted] ’s request to cancel the account without further paymentMr [redacted] has twenty (20) months remaining in the initial term of his Monitoring AgreementPursuant to Section of the Agreement, the account can be cancelled upon receipt of payment of “(a) all amounts then due; and (b) 100% of the amount due the Company for the remainder of this Agreement.” That amount is designated to be $1,(months X $= $+ $current balance = $1,154.28) In a good faith effort to bring this matter to swift resolution, Guardian’s previous offer to accept a 25% reduction to the early termination fee remains available to Mr [redacted] That amount is designated to be $ Alternatively, Guardian’s offer to provide and install a base package plus one (1) smoke detector at no charge in exchange for execution of a new 24-month Agreement (month contract extension) also remains availableThese offers are extended until close of business on October 27, after which they will be rescinded Thank you for the opportunity to respond to this matter Should you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, Kathleen V***, Director Account Management Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] c/o [redacted] , POA

April 12, 2018Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] – Complaint ID # [redacted] Dear Ms [redacted] : Thank you for forwarding Mr [redacted] ’s complaintGuardian Protection Services, Inc(“Guardian”) values the opportunity to provide response and to clarify this matter for all partiesFor background, Mr [redacted] ’s account came to Guardian by way of an Authorized Dealer known as AMP Security (“AMP”)As such, all aspects of Mr [redacted] ’s sales transaction and system installation took place directly between AMP and Mr [redacted] Please note that AMP is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by AMPGuardian does not control any day-to-day business activities or any internal policies or procedures of AMP, including security evaluations, sales processes, installation practices or any other aspects of AMP’s businessMr [redacted] ’s complaint asserts that he believed the initial term of his Agreement to be three (3) yearsOur records indicate that Mr [redacted] initially engaged AMP’s services on November 16, 2015, as memorialized in the Authorized Dealer Monitoring and Repair Agreement (“Agreement”)The initial term of the Agreement is designated as a period of sixty (60) monthsMr [redacted] acknowledged the initial term by placing his initials in Section D which states, “The initial term of this Agreement is months.” Mr [redacted] also executed the Agreement by placing his signature at the bottom of the formDuring the initial sales transaction, AMP routinely conducts two (2) recorded and documented telephone conversations with the customer whereby the customer orally acknowledges the term of the agreement, the monthly rate and other information pertinent to activating servicesThe purpose of AMP’s telephone surveys is to confirm accurate information and ensure the customer understands the obligations of both partiesGuardian’s research confirmed that Mrand Mrs [redacted] completed the telephonic surveys at the time of sale during which they orally acknowledged an initial term of sixty (60) months during both recorded telephone callsUpon receipt of your letter, Guardian made several attempts to contact Mr [redacted] to provide the above explanation and to offer to play the recording of the telephone conversations at the time of sale with AMPTo date, Guardian has been unable to speak with Mr [redacted] .Respectfully, Guardian is unable to cancel Mr [redacted] ’s account without further paymentAfter review of the telephone surveys conducted by AMP at the time of sale and after review of the Agreement terms, Guardian does not feel that Mr [redacted] was misled in any wayFurther, please note that Guardian is under no restriction in the state of California related to a contract term of five (5) yearsShould Mr [redacted] wish to cancel his account at the present time, he may do so upon payment of an early termination fee pursuant to the terms of his AgreementThat amount is designated to be $Accordingly, upon receipt of payment of $750, Mr [redacted] ’s account will be cancelled and he will be released from all remaining obligationAlternatively, Mr [redacted] may continue to remit timely monthly payments until such time that he is eligible to cancel the accountThank you for allowing Guardian the opportunity to clarify this matter for all partiesShould you have any questions, please contact Guardian at [redacted] Sincerely,Agency Complaint Response Team

September 6, 2017Revdex.comAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] – ID # [redacted] Dear Ms [redacted] : Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Mr [redacted] ’s complaintGuardian appreciates the opportunity to assist Mr [redacted] in facilitating resolution of his concernsMr [redacted] has expressed discontent related to the camera equipment installed in his homeUpon receipt of your letter, Guardian immediately contacted Mr [redacted] directlyAs a result, Guardian was able to reach a mutually agreeable resolution to Mr [redacted] ’s concerns to which he has expressed his complete satisfactionGuardian values Mr [redacted] as our customer and appreciates the opportunity to resolve this matter on his behalfThank you for informing Guardian of this matterShould you have any questions, please contact Guardian at [redacted] Sincerely,Agency Complaint Response Team

January 9, Revdex.com of Western PennsylvaniaAttn: [redacted] ***Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] – Complaint ID # [redacted] Dear Ms***: Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced matterGuardian values the opportunity to provide response and address Mr***’s concerns For background, Mr***’s security system was sold and installed by [redacted] Security Management, Inc(“ [redacted] ”) whereby all aspects of his transaction took place directly with [redacted] Guardian was not present during any aspect of the sales transaction with Mr*** Please note that [redacted] is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by [redacted] Guardian does not control any day-to-day business activities or any internal policies or procedures of [redacted] , including security evaluations, sales processes, installation practices or any other aspects of [redacted] ’s business Given that the nature of Mr***’s concerns relate to the system installation which was conducted by [redacted] , Guardian notified [redacted] without delay and provided them with a copy of the complaint [redacted] immediately reached out to Mr [redacted] to schedule onsite service to take place on January 11, [redacted] has also agreed to reimburse Mr [redacted] the sum of $for the six (6) months in which Mr***’s system was not operating properlyMr [redacted] expressed his satisfaction with this resolution offered by [redacted] Should you wish to contact [redacted] directly, they may be reached at: [redacted] [redacted] Thank you for the opportunity to provide Guardian’s response to this matterShould you have any questions, please contact me directly at ###-###-#### Sincerely, April M [redacted] , Manager Dealer Operations

May 24, RE: [redacted] Case # [redacted] Dear Ms***: Thank you for forwarding Mr***’s complaint to Guardian Protection Services, Inc(“Guardian”)Guardian values the opportunity to provide response and assist in facilitating resolution of his concerns For background, Guardian initially spoke with Mr [redacted] on April 8, at which time he requested activation of the existing system in his new homeAfter discussing options and equipment with Guardian’s representative, Mr [redacted] elected to activate the existing system, add a cellular communication device and add a new panel in exchange for a $monthly fee, with the first five (5) months to be provided at no charge To commemorate his decision to engage Guardian, Mr [redacted] executed a Sales and Monitoring Agreement (“Agreement”) on April 8, The initial term is clearly designated as sixty (60) months in the Special Conditions section, and in the separate and bolded clause which states, “This is a sixty (60) month monitoring agreement.” The Agreement bears Mr***’s initials next to this special bolded sectionThe Agreement also bears Mr***’s signature At the time of sale, Mr [redacted] was provided with three (3) full business days to review, alter or cancel his transaction with GuardianMr [redacted] acknowledged this policy by executing a “Notice of Cancellation” formGuardian did not receive a written request to cancel from Mr [redacted] and therefore proceeded to provide, install and activate security equipmentMr***’s system was activated on April 30, On May 6, with forty-nine (49) months remaining in the initial term of his Agreement, Mr [redacted] requested the cancellation of his accountGuardian’s representative explained that Mr [redacted] remained in the initial term of his Agreement and was ineligible to cancelMr [redacted] disputed the initial term of his AgreementGuardian’s representative reviewed the Agreement and confirmed the initial term to be sixty (60) monthsA copy of the Agreement was mailed to Mr [redacted] for his review On May 10, 2016, Mr [redacted] reiterated his request to cancel the account, stating he believed the initial term to be twenty-four (24) monthsGuardian’s representative explained that cancellation could not occur absent payment of an early termination feeGuardian’s representative provided that amount to be $1,919.52, however offered to discount the amount to $1,in an effort to assist Mr***Mr [redacted] disputed the amount provided to him and stated he was willing to remit $Guardian’s representative offered to make a final reduction to the early termination fee and accept $1,to cancelMr [redacted] declined The following day on May 11, 2016, Guardian’s representative contacted Mr [redacted] and expressed that he had reviewed the telephone interactions between Mr [redacted] and Guardian from the time of sale(Due to the nature of Guardian’s business, all telephone calls and interactions are recorded.) As a result, Guardian’s representative confirmed there was no verbal discussion or promise of a (2) year initial termMr [redacted] disputed the information provided to him and Guardian received the subject complaint shortly thereafter Respectfully, Guardian is unable to cancel Mr***’s account absent payment of an early termination feeMr [redacted] has fulfilled only eleven (11) months of the sixty (60) month initial termGuardian incurred significant expense by providing, installing and activating Mr***’s security system with the expectation to recover that expense over the initial termIt is therefore unreasonable to accommodate Mr***’s request to cancel without further payment Guardian previously offered to accept a drastically reduced early termination fee in an effort to assist Mr [redacted] in fulfilling his obligation under the AgreementGuardian remains willing to accept payment of $1,to cancel Mr***’s accountThis offer is extended until close of business on June 22, after which it will be rescindedAlternatively, Mr [redacted] may continue to remit timely monthly payments and enjoy the 24-hour monitoring services to which he contracted until such time that he is eligible to cancel Thank you for allowing Guardian the opportunity to clarify the above matterShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, Andrew A***, Manager Customer Service Department

August 30, Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] Dear Ms***: Thank you for advising Guardian Protection Services, Inc (“Guardian”) of the above-referenced complaintGuardian values the opportunity to address Mr [redacted] ’s concerns Mr [redacted] has expressed discontent related to an invoice for recent onsite service and further asserts he was billed for time and material that he had already remitted through a mortgage roll-in Upon receipt of your letter, Guardian conducted a thorough review of the accountGuardian then contacted Mr [redacted] directlyDuring that conversation, Guardian’s representative explained that only 30% of the cost of the equipment he selected for his new home was rolled into his mortgage, therefore he remains responsible for the remaining balanceMr [redacted] requested to return the equipment, however Guardian’s representative explained that used equipment could not be returnedMr [redacted] then requested to cancel his account due to the issues he experienced during installation, including placement of the security panelGuardian’s representative reviewed with Mr [redacted] that the account could not be cancelled absent payment of an early termination feeGuardian received the subject complaint shortly thereafter Respectfully, Guardian is unable to cancel Mr [redacted] ’s account without further paymentMr [redacted] cited that he wished to cancel the account due to issues related to installation of the system, including placement of the security panel, however Guardian already addressed and rectified those issues in July At the present time, Guardian’s records indicate that all devices in Mr [redacted] ’s home are functioning properlyShould Mr [redacted] have additional concerns related to his security equipment, Guardian would be pleased to schedule an onsite service appointment at no charge to him to evaluate those concernsMr [redacted] has also stated that he wished to cancel the account as he could not afford the balance associated with the recent onsite service appointmentIn a genuine effort to assist Mr [redacted] , Guardian is willing to accept payments of the current balance ($568.71) in five (5) monthly installments of $until the balance is paid in fullThis gesture is presented by Guardian in an earnest good faith effort to assist Mr [redacted] This offer shall remain available to Mr [redacted] until close of business on September 20, after which it will be rescinded Thank you for the opportunity to address this matterShould you have any questions, please do not hesitate to contact me at ###-###-####, ext [redacted] Sincerely, John T [redacted] , Manager Customer Care Loyalty Department

From: H [redacted] Date: Fri, Jan 20, at 8:AMSubject: Re: Guardian Protection ServicesTo: [email protected]: [redacted] Re: Guardian Protection ServicesThornhill RoadWarrendale, PA 15086###-###-#### [redacted] My complaint against Guardian Protection Services has been resolvedI am fully satisfiedI have been compensated and the service has been corrected to my satisfactionThank you Revdex.com for your help in getting things movingPlease dismiss all negativities against Guardian Protection Service [redacted]

August 2, Revdex.com of Western PennsylvaniaAttn: [redacted] *Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] , Case # [redacted] Dear Ms*** Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr [redacted] ’ concernsGuardian values the opportunity to address and resolve this matter on behalf of Mr [redacted] Mr [redacted] has expressed dissatisfaction with his monthly monitoring rate during the time in which it took to install selected upgraded equipmentUpon receipt of Mr [redacted] ’ letter, Guardian applied a credit to his account in the amount of $representing the difference between his former monthly rate and new monthly rate for the past three (3) months A copy of Mr [redacted] ’ current A/R history reflecting this credit has been mailed to Mr [redacted] for his records Based on the application of the above-referenced credit, I believe Mr [redacted] ’ concerns have been fully resolved Guardian apologizes to Mr [redacted] for any confusion or inconvenienceGuardian values Mr [redacted] as its customer and is grateful for the opportunity to continue providing him with his security monitoring services Thank you for informing Guardian of this matter Should you have any questions, please feel free to contact me directly at ###-###-####, ext*** Sincerely, Andrew A [redacted] Manager

October 4, 2017Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] – Complaint ID # [redacted] Dear Ms [redacted] Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced matterGuardian values the opportunity to provide response in hopes of assisting Mr***For background, the subject account came to Guardian by way of an Authorized Dealer known as AMP Security, LLC (“AMP”)As such, all aspects of the sales transaction and system installation took place directly between AMP and Mr***Please note that AMP is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by AMPGuardian does not control any day-to-day business activities or any internal policies or procedures of AMP, including security evaluations, sales processes, installation practices or any other aspects of AMP’s businessUpon receipt of Mr***’s letter, Guardian provided a copy to AMP in an attempt to facilitate resolution of his concernsIn response, AMP provided Guardian with the following information: AMP reviewed the telephone interactions referenced by Mr [redacted] in his letterAMP has determined that the AMP Supervisor conducted herself in a professional manner and informed Mr [redacted] that the call would be disconnected if verbal attacks continuedAMP has also reviewed Mr***’s concerns related to the tax added to his monthly monitoring feeAMP explained that Mr***’s Agreement clearly sets forth that other fees are attached to the base monthly monitoring rateNotwithstanding, AMP is willing to lower the monthly rate in order to maintain the agreed upon price and satisfy Mr***Finally, AMP remains willing to schedule onsite service inspect and repair the systemDue to Mr***’s frustrations, AMP has applied a credit to Mr***’s account equal to one (1) month of monitoring servicesBased on the above information, AMP has respectfully declined Mr***’s request to cancel the accountShould you or Mr [redacted] wish to contact AMP directly, they may be reached at: [redacted] .Thank you for allowing Guardian the opportunity to clarify this matterShould you have any questions, please contact Guardian at [redacted] Sincerely,Agency Complaint Response Team

October 27, 2017Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] *** – Complaint ID # [redacted] Dear Ms [redacted] : Guardian Protection Services, Inc(“Guardian”) is in receipt of Mr***’s complaintGuardian values the opportunity to provide response in hopes of facilitating resolution of his concernsGuardian is deeply concerned with Mr***’s expressed discontentment relating to his recent interaction with a Guardian employeeGuardian takes great pride in delivering unparalleled service excellence during each and every customer interactionMr [redacted] may be assured that should Guardian find this recent interaction does not meet Guardian’s acceptable standards for professionalism, courtesy and quality, Guardian will take the appropriate measures including disciplinary actionUpon receipt of your letter, Guardian conducted a thorough review of Mr***’s accountFor background, the subject account came to Guardian by way of an authorized dealer of Guardian known as Skyline Security Management, Inc(“Skyline”)As such, all aspects of the sales transaction took place directly with Skyline, not GuardianIn order to establish a Guardian account and activate 24-hour monitoring and related services, Guardian requires certain paperwork from SkylineAll such required paperwork was provided thereby facilitating activation of monitoring services and subsequent billingsPlease note that Skyline is a separate and distinct company from GuardianGuardian does not control any day-to-day business activities or any internal policies or procedures of Skyline, including security evaluations, sales processes, installation practices or any other aspects of Skyline’s businessOur records indicate Mr***’s initial transaction with Skyline occurred on October 5, at which time Mr [redacted] and Ms [redacted] executed a Monitoring Agreement (“Agreement”) to engage servicesThe initial term of the Agreement was for a period of sixty (60) monthsBoth Mr [redacted] and Ms [redacted] acknowledged the term of the Agreement by affixing their initials beside the separate clause which specifically states, “The initial term of this Agreement is months.” Both parties also executed the Agreement by affixing their signatures at the bottom of the formDuring the initial sales transaction, Skyline routinely conducts a recorded and documented telephone conversation with the customer whereby the customer orally acknowledges specific information related to their sales transaction such as the term of the agreement, the monthly rate and any other information pertinent to activating servicesThe purpose of Skyline’s telephone survey is to confirm and ensure accurate information and ensure the customer understands and acknowledges the obligations of both partiesGuardian’s research confirmed that Mr [redacted] and Ms [redacted] completed the telephonic survey at the time of sale during which they orally acknowledged an initial term of sixty (60) monthsA similar telephonic survey was conducted between Skyline and Mr/ Ms [redacted] following installation of the system whereby they again orally confirmed the initial term to be sixty (60) monthsUpon receipt of your letter, Guardian contacted Mr [redacted] to provide the above explanationDuring that conversation, Mr [redacted] disputed the validity of the Agreement in his possession as it did not contain initials or signatures in certain sectionsGuardian’s representative explained that the copy of the Agreement in Guardian’s possession did possess all proper initials and signaturesGuardian’s representative also explained the recorded telephone calls discussed above and explained that Guardian could not cancel the account absent payment of an early termination feeSeveral hours later, Mr [redacted] contacted Guardian and remitted the early termination fee as previously discussedAccordingly, the subject account has been cancelled and the parties have been released from all remaining obligation.Guardian remains hopeful the above information has assisted to clarify this matter for all partiesShould you have any questions, please contact Guardian directly at [redacted] Sincerely,Agency Complaint Response Team

June 17, Revdex.com of Western Pennsylvania Attn: [redacted] Holiday Drive, Suite Pittsburgh, PA RE: [redacted] – Complaint ID # [redacted] Dear Ms***: Thank you for forwarding Mr***’s complaint to Guardian Protection Services, Inc(“Guardian”)Guardian values the opportunity to provide response and clarify this matter for all parties For background, Mr***’s account came to Guardian by way of an Authorized Dealer known as [redacted] (“***”) [redacted] is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers who systems were sold and installed by ***Guardian does not control any day-to-day business activities or any internal policies or procedures of ***, including security evaluations, sales processes, installation practices or any other aspects of ***’s business On April 1, 2015, Mr [redacted] advised Guardian that he may be moving from the monitored premisesGuardian informed Mr [redacted] that he would need to contact [redacted] to coordinate relocation of his system as he remained within the first year of his initial termMr [redacted] did reach out to [redacted] who offered to relocate his system for a $installation fee and no contract extensionMr [redacted] informed [redacted] that he was not sure how soon he would be moving and did not schedule an onsite service appointment with [redacted] at that time On June 2, 2015, Mr [redacted] contacted Guardian and advised that he was moving and wished to relocate his security systemBecause Mr [redacted] was now outside of the first year of his initial term, the relocation of his system would need to be conducted by Guardian instead of ***As such, Guardian provided Mr [redacted] with several relocation optionsMore specifically, Guardian offered to relocate Mr***’s system at no charge in exchange for a new 48-month Agreement; or to relocate the system for an installation fee of $for a new 36-month Agreement; or to relocate the system for an installation fee of $with no contract extensionMr [redacted] disputed the options provided by Guardian as [redacted] had previously quoted him a fee of $to reinstall the equipmentGuardian received the subject complaint shortly thereafter Upon receipt of your letter, Guardian contacted Mr [redacted] to address his concerns and provide further explanationDuring that conversation, Guardian explained that the fees quoted by Guardian to relocate his system were higher because Guardian had made an investment in Mr***’s home when taking over his account from ***Additionally, Guardian would incur further costs by providing electronic security hardware, technical labor and other resources to install the alarm system, establish the account for monitoring and activate 24-hour monitoring services at Mr***’s new residenceGuardian is unable to relocate Mr***’s system at a $installation fee with no contract extension as it would not allow Guardian the opportunity to recover the investment made in his previous home or his current home during the twenty-two (22) months remaining in his initial termGuardian further explained that [redacted] was able to quote a lower relocation fee because they had no costs to recover in Mr***’s account Mr [redacted] has requested that [redacted] handle the relocation of his security systemGuardian reached out to [redacted] and has been advised that [redacted] is willing to relocate Mr [redacted] for the $installation fee previously quoted to him with no contract extension [redacted] has scheduled relocation of Mr***’s system to take place on June 25, Mr [redacted] has expressed his satisfaction with this resolution Thank you for allowing Guardian to address this matterShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, [redacted] ***, Director Account Management Department

November 21, Revdex.comAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] – ID # [redacted] Dear Ms*** Thank you for advising Guardian Protection Services, Inc (“Guardian”) of Ms [redacted] ’s concerns Guardian welcomes the opportunity to provide response and facilitate resolution For background, please note that the subject security system was sold and installed by [redacted] Security Management, Inc(“ [redacted] ”) whereby all aspects of the transaction took place directly with [redacted] Guardian was not present during any aspect of the sales transaction Ms [redacted] has requested the cancellation of the subject account on behalf of [redacted] ***, the account holder Prior to receipt of the subject complaint Guardian had processed cancellation of this account effective December 1, Upon receipt of your letter, Guardian reached out to Ms [redacted] to relay this information Ms [redacted] expressed her satisfaction with this resolution Guardian extends its apologies to Ms [redacted] and Ms [redacted] for any confusion or inconvenience Thank you for allowing Guardian the opportunity to respond to this matterShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, Kathleen V***, Director Account Management Department

February 14, 2018Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] , Case # [redacted] Dear Ms [redacted] : Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Ms [redacted] ’s concernsGuardian apologizes to Ms [redacted] for her recent experiences related to onsite service.Upon receipt of your letter, Guardian contacted Ms [redacted] directly at which time Ms [redacted] remitted the early termination fee over the telephoneGuardian also provided Ms [redacted] with written confirmation of the cancellation of her accountAccordingly, Ms [redacted] will receive no further billing statements from Guardian.Additionally, Guardian has noted Ms [redacted] ’s expressed discontentment relating to an interaction with a Guardian representativeGuardian’s research into this matter is continuingMs [redacted] s may be assured that should Guardian find the interaction did not meet Guardian’s acceptable standards for professionalism, courtesy and quality, Guardian will take the appropriate measures including disciplinary actionThank you for the opportunity to respond to Ms [redacted] ’s complaintShould you have any questions, please contact Guardian directly at [redacted] Sincerely,Agency Complaint Response Team

January 23, 2017RE: [redacted] , Case # [redacted] Dear Ms*** Thank you for forwarding Ms [redacted] ’s complaint to Guardian Protection Services, Inc(“Guardian”)Guardian deeply regrets Ms [redacted] ’s negative experience with our companyDue to Ms [redacted] ’s unique circumstances, Guardian has accepted her request to cancel her accountGuardian received Ms [redacted] ’s written cancellation authorization on January 19, Accordingly, Ms [redacted] ’s account is in the process of being terminated without further paymentGuardian sincerely apologizes to Ms [redacted] for her recent experienceGuardian takes great pride in providing excellent customer service and regrets that Ms [redacted] ’s interaction with our firm was less than exemplary.Thank you for allowing Guardian to address this matter for Ms [redacted] Should you have any questions, please feel free to contact me directly at ###-###-####, ext*** Sincerely, John T [redacted] , Manager Customer Service Loyalty Department

May 20, RE: [redacted] ***, Complaint # [redacted] Dear Ms [redacted] Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Mr***’s complaintGuardian is a customer-focused organization and values the opportunity to assist in addressing his concerns Mr*** indicates in his complaint that he wishes to cancel his account as he has moved from the monitored premises into an assisted living facilityPrior to receipt of your complaint, Guardian processed the cancellation of Mr***’s accountSaid cancellation became effective May 20, Monitoring services at Mr***’s residence have been discontinued and Mr [redacted] is under no further obligation to GuardianGuardian apologizes to Mr [redacted] for any confusion and would like to wish him all the best Thank you for allowing Guardian the opportunity to address this matterShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, [redacted] Manager Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, please see attached document stating my reasons for refusal Regards, [redacted] To Whom It May Concern:During the conversation on Jan 14, 2018, with Guardian Protection, my mother stated directly to them that she wished the service to be canceledShe’s never alone, so does not need the emergency response or the burglary alarm or smoke detectorA simple smoke and COdetector could be installed by myselfGuardian Protection’s response was that they would only cancel the contract with a cancelation fee of $1,500, which we don’t haveGuardian Protection then contacted my mother directly and attempted to negotiate a lower monthly payment to which my mom replied she would think aboutGuardian called again and attempted to pressure my mom into signing a new contract with a lower monthly paymentShe became confused and was unwilling to complete the signing process.This is unacceptable as my mother is heavily medicated and easily confused and exhaustedGuardian Protection has attempted to call again, but my mom was apprehensive to speak with themI’ve had a talk with my mom and reminded her why we want the service canceled, not just lower monthly paymentsShe is in agreement with me, but the fact remains that Guardian refused to cancel the contract without the cancelation fee.Our expenses are mounting upI’m doing my best to take care of my mom, but 24/care means I can’t work my jobWe need every penny right now and paying for Guardian Protection’s services, which we neither need nor want, is literally taking food out of our mouthsAs my mother and I have previously stated, we need the contract to be canceled due to her catastrophic illness and resulting expenses of her being bed ridden and needing 24/care.Sincerely, [redacted]

April 1, RE: [redacted] – Complaint ID # [redacted] Dear Ms***: Guardian Protection Services, Inc(“Guardian”) is in receipt of Ms [redacted] complaint and values the opportunity to provide response in hopes of facilitating resolution and clarifying this matter for all parties For background, Ms [redacted] s account came to Guardian by way of an authorized dealer of Guardian known as [redacted] Security, Inc(***”)As such, all aspects of Ms [redacted] s sales transaction took place directly with [redacted] not GuardianIn order to establish a Guardian account for Ms [redacted] and activate 24-hour monitoring and related services, Guardian requires certain paperwork from ***All such required paperwork was provided thereby facilitating activation of Ms [redacted] s services and subsequent billings Please note that [redacted] is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers who systems were sold and installed by ***Guardian does not control any day-to-day business activities or any internal policies or procedures of [redacted] including security evaluations, sales processes, installation practices or any other aspects of ***’s business Our records indicate Ms [redacted] s initial transaction with [redacted] occurred on August 29, at which time she executed an Authorized Dealer Monitoring and Repair Agreement (“Agreement”)The initial term of the Agreement was for a period of sixty (60) monthsMs [redacted] acknowledged the term of the Agreement by affixing her initials beside Section E of the Agreement which states, “The initial term of this Agreement is months.” Ms [redacted] also executed the Agreement by affixing her signature at the bottom of the form After engagement of ***’s services, Ms [redacted] received three (3) full business days to review and consider the transaction to which she was entering with the option of terminating the transaction with no further obligationThis fact is explained in Section K of Ms [redacted] s Agreement [redacted] did not receive Ms [redacted] s cancellation form and therefore proceeded to fulfill its obligations as set forth in the AgreementMs [redacted] s system was installed and activated by [redacted] on August 29, In May with fifty-three (53) months remaining in the initial term of her Agreement, Ms [redacted] informed Guardian that she was moving from the monitored premisesGuardian’s representative requested that [redacted] contact Ms [redacted] directly to discuss relocation furtherGuardian’s records indicate [redacted] spoke directly to Ms [redacted] on May 12, Guardian had no further contact with Ms [redacted] related to relocation from the monitored premises until January 16, At that time, Ms [redacted] informed Guardian that she had moved and was unable to relocate monitoring servicesA Guardian representative made several attempts to contact Ms [redacted] to discuss the status of her account and relocation however Guardian was unsuccessful in reaching her On March 15, 2016, Mr [redacted] contacted Guardian and advised that he and Ms [redacted] had moved from the monitored premises and did not wish to relocate servicesMr [redacted] further stated that the [redacted] sales consultant indicated the initial term to be month-to-monthGuardian’s representative explained that a month-to-month contract is not offered by Guardian or [redacted] and forwarded a copy of the Agreement to Mrand Ms [redacted] for their referenceGuardian received the subject complaint shortly thereafter Ms [redacted] has expressed dissatisfaction related to her sales transaction with ***Guardian apologizes to Ms [redacted] for her expressed discontentGuardian was not present during Ms [redacted] s sales consultation and, as such, has no knowledge of the details surrounding her sales meeting with ***Upon learning of Ms [redacted] s dissatisfaction, Guardian conducted a thorough review of her accountAs a result, Guardian found no record of Ms [redacted] informing Guardian of any discontent regarding her sales transaction with [redacted] until receipt of the subject complaint Upon receipt of your letter, Guardian contacted Ms [redacted] to discuss her concerns directlyDuring that conversation, Guardian’s representative presented several options to Ms [redacted] in a genuine effort to assist her in fulfilling her obligation under the AgreementMore specifically, Guardian offered to relocate Ms [redacted] s security system to her new home, or to transfer the remaining term to a friend or family memberGuardian also indicated that should the new homeowner elect to activate services under a new monitoring agreement that Ms [redacted] s obligation would be relievedMs [redacted] declined the above optionsIn a good faith effort to assist MsSantucci, Guardian’s representative offered to accept a reduced early termination fee and further offered to accept payment in monthly installments until paid in fullMs [redacted] accepted Guardian’s offer to remit monthly payments of a reduced early termination fee Thank you for informing Guardian of Ms [redacted] s complaintShould you have any questions, please contact me directly at [redacted] , ext*** Sincerely, Kathleen V [redacted] Director Account Management Department

To Whom It May Concern, This is [redacted] and I am rejecting the response given by GuardianPer Guardian’s advice, I contacted SFI and requested to speak to someone in customer service about an ongoing issueSFI then offered to transfer me to “the department that could help” and after the transfer, I was greeted by a customer service representative from GuardianThe CSR offered again to have the motion detector moved (regardless of my pointing out that there’s only one possible room and it would point the same direction from any corner) and then offered to have the motion detector removed, window sensors installed (for a cost), and the agreement would still be for the same amount of timeThey claimed that I had electronically signed forms (which I have no memory of) and agreed to send a copy of those formsI will definitely be getting those forms in the hands of a lawyer of Revdex.com is unable to resolve this disputeAgain, I’m not asking for any compensation for this headache and substandard service, only that it’s removed at no cost to meSincerely, [redacted]