YMCA of Central Ohio

September 27, Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] – Complaint ID # [redacted] Dear Ms*** Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr**’s continued dissatisfactionGuardian apologizes that its efforts to resolve Mr**’s issues have not met his expectation Mr [redacted] previously expressed dissatisfaction with door locks purchased and installed by Guardian at his place of business, stating the door locks were not functioning properlyOn September 13, 2016, Guardian dispatched a technician to inspect/repair/replace the door locksUpon arrival, Guardian’s technician found that the door locks previously installed by Guardian had been removed and replaced by devices purchased by Mr** Mr [redacted] would not permit Guardian’s technician to perform any work at that time Following the service appointment, Mr [redacted] requested the cancellation of the door lock portion of his AgreementPursuant to his request and the written authorization he provided, Guardian cancelled the door lock portion of Mr**’s Agreement effective September 27, Thank you for providing Guardian the opportunity to address Mr**’s complaint Should you have any questions, please feel free to contact me directly at ###-###-####, ext [redacted] Sincerely, John T [redacted] , Manager Customer Care Loyalty Department

May 22, RE: [redacted] – Complaint ID # [redacted] Dear Ms***: Guardian Protection Services, Inc(“Guardian”) is in receipt of the above-referenced complaint from Mr***Guardian is a customer-focused organization and values the opportunity to address any question or concern Mr***’s letter expresses discontent with his sales transaction with Guardian and further requests that his account be cancelled as a resultGuardian has reviewed its records in response to Mr***’s complaint and offers the following in response Our records indicate Mr***’s initial transaction with Guardian occurred on February 20, at which time Mr [redacted] executed a Builder Division Sales and Monitoring Agreement (“Agreement”) in order to engage Guardian’s servicesThe initial term is designated as sixty (60) monthsMr***’s system was activated on March 7, A Notice of Cancellation form was also provided at the time of sale which served to document that Mr [redacted] received three (3) full business days to review and cancel his transaction with no further obligation Mr [redacted] asserts that he submitted the Notice of Cancellation form to Guardian within the designated timeframe to cancel his transactionGuardian conducted a thorough review of Mr***’s account including all telephone calls with Mr***(Please note that due to the nature of Guardian’s business, all customer telephone calls and interactions are recorded.) Respectfully, Guardian could find no record of receiving the executed Notice of Cancellation form from Mr [redacted] until receipt of the copy attached to his Revdex.com complaintAdditionally, a review of the telephone interactions with Mr [redacted] found no record of Mr [redacted] verbally informing Guardian that the form had been submitted for processing Guardian first became aware of Mr***’s desire to cancel his 24-hour monitoring services on April 6, at which time he contacted Guardian and requested the cancellation of his accountGuardian’s representative explained to Mr [redacted] that he remained within the 60-month initial term of his Agreement and that an early termination fee was required to cancel the account at the present time Guardian spoke with Mr [redacted] again on April 9, and confirmed the early termination fee amount required to cancel Mr***’s transactionIn lieu of remitting the early termination fee, Mr [redacted] informed Guardian that he wished to continue making monthly payments until the contract was fulfilledGuardian received no further contact from Mr [redacted] until receipt of the subject complaint Upon receipt of Mr***’s letter, Guardian contacted Mr [redacted] directly to discuss his concernsDuring that conversation, Guardian’s representative explained that an investment had been made in Mr***’s home to which Guardian had not been provided the opportunity to recoverNotwithstanding, in a good faith effort to bring swift resolution to Mr***’s concerns, Guardian offered to accept a drastically reduced early termination fee in the amount of $which would allow Guardian to recover costs onlyMr [redacted] accepted Guardian’s proposalUpon receipt of Mr***’s payment of the early termination fee, Guardian will cancel Mr***’s account and he will be released from all remaining obligation Thank you for allowing Guardian the opportunity to address this matterShould you have any questions, please feel free to contact me directly at ###-###-####, extension *** Sincerely, [redacted] Manager Customer Service Department

April 28, Revdex.comAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] – ID # [redacted] Dear Ms***: Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Ms [redacted] ’s complaintGuardian extends its sincerest apology to Ms [redacted] for the issues she experienced with her security monitoring equipment immediately following installGuardian is committed to delivering the highest standards of customer service and sincerely regrets any inconvenience her experience caused Upon receipt of your letter, Guardian contacted Ms [redacted] and scheduled an onsite service appointment which took place on April 21, During the service appointment, Guardian’s technician adjusted the garage contact, remounted the kitchen and hall magnets, and confirmed receipt of all signals in Guardian’s central monitoring stationSubsequent to the service appointment, Guardian spoke with Ms [redacted] who expressed her satisfaction with onsite service As an additional gesture of apology, Guardian has applied a good faith credit to Ms [redacted] ’s account equal to one (1) month of monitoring services Guardian values Ms [redacted] as its customer and appreciates the opportunity to regain her trust in the services we provide Thank you for allowing Guardian the opportunity to resolve this matterShould you have any questions, please contact me directly at [redacted] *** Sincerely, Andrew A***, Manager Customer Service Department

August 12, RE: [redacted] – Complaint ID # [redacted] Dear Ms***: Thank you for forwarding Ms [redacted] complaint to Guardian Protection Services, Inc(“Guardian”)Guardian is a customer-centric organization and values the opportunity to address any customer concern Guardian extends its apology to Ms [redacted] for the delay in installing her security system and for any inconvenience the delay may have causedMs [redacted] recent experiences are not reflective of Guardian’s high quality standards and expectationsSubsequent to receipt of your letter, onsite service was conducted at Ms [redacted] residence on August 7, at which time the relocation of the system was completed Guardian has applied a credit to Ms [redacted] account equal to one (1) month of monitoring servicesAgain, Guardian sincerely apologizes to Ms [redacted] for any confusion or inconvenienceGuardian values Ms [redacted] as a customer and appreciates the opportunity to continue serving her security needs Thank you for informing Guardian of this matterShould you have any questions, please contact me directly at ###-###-####, ext [redacted] Sincerely, Kathleen V***, Director Account Management Department

September 25, 2017Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] , Case # [redacted] Dear Ms [redacted] : Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr [redacted] ’s complaintGuardian values the opportunity to facilitate resolution of his concerns.Mr [redacted] has expressed discontent related to the expiration of the initial term of his AgreementUpon receipt of your letter, Guardian reached out to Mr [redacted] to review his concerns directlyDuring that conversation, Guardian offered to reduce the initial term by two (2) months and to accept a reduced early termination fee of $Mr [redacted] accepted Guardian’s offerUpon receipt of Mr [redacted] ’s signed cancel letter and payment of $281.94, Guardian will cancel Mr [redacted] ’s account and he will be relieved from all remaining obligations under the AgreementThank you for providing Guardian the opportunity to respond to Mr [redacted] ’s letterShould you have any questions, please contact Guardian at [redacted] Sincerely,Agency Complaint Response Team

December 8, 2017Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] , Case # [redacted] Dear Ms [redacted] : Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr [redacted] ’s complaintGuardian appreciates the opportunity to respond and facilitate resolution of his concernsUpon receipt of your letter, Guardian reached out and spoke with Mr [redacted] regarding the contents of the complaintIn light of Mr [redacted] ’s recent experience, Guardian has agreed to accommodate his request to waive the balance due and cancel the accountMr [redacted] has expressed his satisfaction with this resolutionAdditionally, Guardian is deeply concerned with Mr [redacted] ’s expressed discontentment relating to the interactions with Guardian representativesGuardian takes great pride in delivering unparalleled service excellence during each and every customer interaction and accepts such criticism in a constructive mannerGuardian’s research into this matter is continuingMr [redacted] may be assured that should Guardian find the interactions to which he referred in his complaint do not meet Guardian’s acceptable standards for professionalism, courtesy and quality, Guardian will take the appropriate measures including disciplinary actionGuardian sincerely apologizes to Mr [redacted] for any inconvenienceThank you for informing Guardian of this matterShould you have any questions, please feel free to contact Guardian at [redacted] Sincerely,Agency Complaint Response Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted Guardian multiple times to resolve this without avail.Please see attached documents with my responseOne providing response to the complaint and the other as supporting evidence that Guardian has charged, on several occasions, various amounts, no credits have been issued, and the "month promotion" was not provided as they are alleging which I NEVER agreed to- verbally or in writingIf this is not resolved, I will have to further my complaint proceedingsI am requesting yet again the following: - Cancellation of this invalid contract without penalty- Documentation of a signed agreement that the rate of $I was informed would end at a specific date- Documentation/Evidence of an agreement allowing Guardian to withdraw any funds above the agreed amount from my accountIF there was an agreement to only provide $17.47/month FOR ONLY MONTHS, I would like to see where I signed and agreed to those terms as I have requested from Guardian multiple timesMy understanding is that this documentation does not exist Per the documentation attached, if I was in fact to receive a “promotion” from Guardian for months, I would not have been charged until February at the rate that they claim I agreed toAs you can see, I was charged $beginning in January 2017, $in September 2017, $in March 2017, $in March and another $again in April Per the response from Guardian, the charges should have been $17.47/month through months would have started in August and ended in January I made no verbal agreements to enter into a long-term, 60-month contracts for $34.95/month I am requesting yet again the following: - Cancellation of this invalid contract without penalty - Documentation of a signed agreement that the rate of $I was informed would end at a specific date - Documentation/Evidence of an agreement allowing Guardian to withdraw any funds above the agreed amount from my account Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

July 19, Revdex.com Attn: [redacted] Holiday Drive, Suite Pittsburgh, PA RE: [redacted] Dear Ms*** Thank you for advising Guardian Protection Services, Inc (“Guardian”) of Ms [redacted] ’s concernsUpon receipt of your letter, Guardian conducted a thorough review of her account and offers the following information While Ms [redacted] ’s complaint was directed to Guardian, it is important to understand that Guardian is contracted by a separate and distinct firm by the name of [redacted] , to provide 24-hour monitoring services, telephone customer support services and billing services for their customersThe subject account is among those for which Guardian provides these servicesMs [redacted] ’s sales transaction, system installation and system activation process took place directly between [redacted] and Ms [redacted] ; Guardian was not present and was not involved in any portion of the sales or system installation processFurther, Ms [redacted] ’s contractual arrangement is with [redacted] , not GuardianGuardian is simply an agent for [redacted] to provide services for [redacted] customers as described above Additionally, please note that [redacted] is a separate and distinct company from GuardianGuardian does not control any [redacted] -to- [redacted] business activities or any internal policies or procedures of [redacted] , including security evaluations, sales processes, installation practices or any other aspects of [redacted] ’s business As background, Guardian’s records indicate that Ms [redacted] initially engaged [redacted] ’s services on August 23, 2013, as memorialized in [redacted] ’s Monitoring Agreement (“Agreement”) The initial term of the Agreement is five (5) years On May 27, 2016, Ms [redacted] informed Guardian that she was moving from the monitored premises and wished to relocate servicesGuardian forwarded Ms [redacted] ’s request to relocate to [redacted] and requested that [redacted] contact her directly to schedule installation In the interim, Ms [redacted] requested that the monitoring services be discontinued at the premisesGuardian disconnected monitoring services effective June 1, Please note, because Ms [redacted] remained within the initial term of her Agreement, monthly fees continued to be billed to her account On June 1, 2016, Ms [redacted] contacted Guardian to dispute the most recent billing statementGuardian’s representative explained that billing continues as she remains within the initial term of her Agreement, however as a courtesy Guardian would cancel the pending paymentGuardian’s representative also explained that once services were transferred to Ms [redacted] ’s new home, credits would be applied for any payments made during the time in which Ms [redacted] did not have monitoring services On July 5, 2016, Ms [redacted] spoke with Guardian and disputed the balance due on the accountMs [redacted] also expressed dissatisfaction that [redacted] had not contacted her to schedule relocation of her security systemGuardian received the subject complaint shortly thereafter Upon receipt of the complaint, Guardian reached out to Ms [redacted] directly to discuss her concernsDuring that conversation, Guardian’s representative apologized that [redacted] had not been in contact with Ms [redacted] to schedule relocation of her systemGuardian’s representative offered to apply a credit equal to two (2) months of monitoring services for the time which Ms [redacted] was without service, plus an additional three (3) months in apology for the inconvenience Ms [redacted] declined and stated she no longer wished to relocate her monitoring servicesMs [redacted] further requested that her account be cancelled The terms of Ms [redacted] ’s Agreement with [redacted] state she may cancel her account upon payment of the remainder of her Agreement termThat amount is designated to be $1, However, in a good faith effort to bring swift resolution to her concerns, [redacted] has authorized Guardian to accept a drastically reduced early termination fee in the amount of $to cancel the accountGuardian presented this offer to Ms [redacted] who accepted and stated she would contact Guardian shortly to remit final payment On behalf of [redacted] , Guardian would like to apologize to Ms [redacted] for any inconvenience Thank you for allowing Guardian the opportunity to address and clarify this matter for all partiesShould you have any questions, please contact me directly at ###-###-####, ext [redacted] Sincerely, Kathleen V***, Director Account Management Department

December 5, Revdex.com of Western PennsylvaniaAttn: [redacted] *Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] ***, Case # [redacted] Dear Ms*** Thank you for forwarding Mr***’s complaint to Guardian Protection Services, Inc(“Guardian”)Guardian values the opportunity to provide response and facilitate resolution of his concerns Mr [redacted] has expressed dissatisfaction with the camera system installed in his homeUpon receipt of your letter, Guardian contacted Mr [redacted] to review his concerns directlyDuring that conversation, Guardian agreed to cancel the camera portion of Mr***’s Agreement with GuardianAccordingly, Mr***’s monthly rate will be reduced to $53.99/month with twenty (20) months remaining in the initial term of his Monitoring AgreementGuardian also provided Mr [redacted] with a refund of all payments remitted by Mr [redacted] for camera services to date During that conversation, Mr [redacted] also requested the cancellation of the monitoring portion of his account with GuardianGuardian’s representative explained that the camera system is a separate Agreement from the Monitoring AgreementGuardian’s records indicate that Mr***’s security monitoring equipment is working properly as evidenced by Guardian’s receipt of all regularly scheduled test signals from Mr***’s systemAs such, Guardian is respectfully unable to cancel Mr***’s security monitoring contract absent payment of an early termination fee Should Mr [redacted] wish to move forward with cancellation, he may do so by contacting Guardian at his convenience, however Guardian remains hopeful that Mr [redacted] will elect to continue utilizing the security monitoring equipment as designed to provide Mr [redacted] and his family with peace of mindThank you for the opportunity to respond to this matter Should you have any questions, please feel free to contact me directly at ###-###-####, ext [redacted] Sincerely, John T [redacted] Manager Customer Service Loyalty Department

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Billing issues have not been resolvedAs I continue to make monthly payments, I continue to receive past due notices stating I am more than days past dueWhich I am not because I was told credits were in the system but never processedAs well as I have been paying for services that have not been working properly for the last couple weeks and due to that I had property stolen off my front porchAnd still my cameras are not workingI can't view my cameras on the app, nor do the motion sensors work properlyAs well as I get delayed text notifications after disarming/rearming my systemAlso when a technician is scheduled to come out between 8-he doesn't show until 1-so I miss appointments and miss getting stuff doneAlso I don't appreciate being told By one certain rep when I call in with an issue, that my devices are not under warranty and that I have to pay a service fee/equipment charge Regards, [redacted]

April 3, Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Ms [redacted] ’s complaintGuardian values the opportunity to address and clarify this matter for all partiesMs [redacted] ’s letter asserts that her system malfunctioned causing an audible alarm which Guardian could not or would not repair Ms [redacted] also asserts that Guardian is no longer providing her with any serviceGuardian has conducted a thorough review of her account and, respectfully, Guardian has found Ms [redacted] ’s assertions to be inaccurate For background, our records indicate Ms [redacted] ’s initial transaction with Guardian occurred on December 19, at which time she executed a Sales and Monitoring Agreement (“Agreement”) in order to engage Guardian's servicesThe initial term of the Agreement was for a period of sixty (60) months On March 17, 2017, Ms [redacted] contacted Guardian for assistance with beeping sounds emitting from the keypadGuardian determined that a motion sensor seemed to be causing the alertsMs [redacted] requested the cancellation of her account as a result of the audible soundGuardian provided Ms [redacted] with technical troubleshooting in an effort to determine why the keypad was beeping and to turn off the audible alertGuardian did assist Ms [redacted] in muting the sound, however the sounds returnedGuardian’s representatives then assisted Ms [redacted] with temporarily powering down the system until onsite service could be conducted Guardian offered to schedule onsite service at no charge to Ms [redacted] and further offered to apply a one (1) month credit to the account in apology for any inconvenienceMs [redacted] declined to schedule service and stated that cancellation of the account was the only remedy she would acceptGuardian received the subject complaint shortly thereafterSubsequent to receipt of your letter, Ms [redacted] did contact Guardian to schedule onsite service A service appointment was conducted at no charge on March 31, While onsite, Guardian’s technician replaced a backup battery, multiple sensors and the master bedroom wireless touchpad Prior to departing the residence, the technician fully tested the system and confirmed receipt of all test signals in Guardian’s central monitoring station Guardian apologizes to Ms [redacted] for any inconvenienceIn good faith, Guardian has place a credit to Ms [redacted] ’s account equal to one (1) month of monitoring services as promised Thank you for providing Guardian the opportunity to address this matterShould you have any questions, please contact me directly at ###-###-####, ext [redacted] Sincerely, John T [redacted] , Manager Customer Care Loyalty Department

---------- Forwarded message ----------From: Vele, Shawn ADate: Thu, Apr 7, at 1:PMSubject: Revdex.com ID # 11298026To: "[email protected]" GreetingsResponse to Guardian: [redacted] security company was in the process of going door to door to switch over [redacted] security systems and the gentlemen that made the sales pitch mentioned nothing of early termination, moving fees or a year contract My wife and I would have lined out or not participated knowingly in any such agreement [redacted] *** [redacted] ***Math Department

January 12, Revdex.com of Western Pennsylvania Attn: [redacted] Holiday Drive, Suite Pittsburgh, PA RE: [redacted] , Case # [redacted] Dear Ms [redacted] Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian welcomes the opportunity to address Mr [redacted] s concerns For background, please note that Mr [redacted] s security system was sold and installed by [redacted] Security Management, Inc(“ [redacted] ”) whereby all aspects of his transaction took place directly between [redacted] and Mr [redacted] Guardian was not present during any aspect of the sales transaction or system installation with Mr [redacted] [redacted] is a separate and distinct company from GuardianGuardian provides monitoring and related services for customers whose security systems and services are sold and installed by [redacted] Upon receipt of the subject complaint, Guardian contacted Mr [redacted] directlyIn a genuine effort to earn Mr [redacted] s satisfaction, Guardian agreed to reduce his monthly monitoring rate from $to $for the remaining fourteen (14) months in his initial termMr [redacted] has expressed his satisfaction with this resolutionGuardian values Mr [redacted] as its customer and appreciates the opportunity to regain his trust in the services we provide Thank you for assisting Guardian in resolving this matter with Mr [redacted] Should you have any questions, please do not hesitate to contact me at ###-###-####, ext*** Sincerely, Andrew A [redacted] Manager Customer Care Department

November 10, RE: [redacted] , Case # [redacted] Dear Ms [redacted] Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian welcomes the opportunity to address Mrand Mrs [redacted] ’s concerns For background, our records indicate Mrand Mrs [redacted] ’s original transaction with Guardian occurred on August 6, at which time Mr [redacted] executed a Monitoring Agreement (“Agreement”) in order to engage Guardian's servicesThe initial term of the Agreement was designated as sixty (60) monthsMr [redacted] acknowledged the term of the Agreement by affixing his initials beside the separate and bolded clause which specifically states, “This is a month monitoring agreement.” Mr [redacted] also executed the Agreement by affixing his signature at the bottom of the formOur records indicate that Mrand Mrs [redacted] ’s services were activated on August 31, On November 4, 2015, Mr [redacted] contacted Guardian and requested the cancellation of his accountGuardian’s representative explained to Mr [redacted] that he remained within the initial term of his Agreement and was ineligible to cancel absent payment of an early termination feeGuardian received the subject complaint shortly thereafter Upon receipt of the subject complaint, Guardian contacted Mr [redacted] directlyIn a genuine effort to earn Mr [redacted] ’s satisfaction, Guardian agreed to reduce the initial term of his Agreement to twelve (12) monthsMr [redacted] has expressed his complete satisfaction with this resolutionGuardian values Mrand Mrs [redacted] as customers and appreciates the opportunity to earn their trust in the services we provide Thank you for assisting Guardian in resolving this matter with Mrand Mrs [redacted] Should you have any questions, please do not hesitate to contact me at ###-###-####, ext*** Sincerely, Andrew A***, Manager Customer Service Department

May 19, RE: [redacted] ***, Case # [redacted] Dear Ms [redacted] Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaintGuardian greatly values the opportunity to provide response and address Mr***’s concerns For background, please note that Mrand Mrs [redacted] originally met with Guardian in November to review products and services that were available for their new home, which was under construction at the timeGuardian presented various products and services for their consideration, after which Mrand Mrs [redacted] decided to engage Guardian to install electronic security hardware in their new home and provide 24-hour security monitoring servicesIn order to memorialize the specifics of their transaction with Guardian, Mrand Mrs [redacted] executed a Builder Division Sales and Monitoring Agreement (“Agreement”) on November 22, for an initial term of sixty (60) months commencing from the date of the activation of servicesMrand Mrs [redacted] acknowledged the term of the Agreement by affixing their initials beside the separate and bolded clause which specifically states, “This is a month monitoring agreement.” Mrand Mrs [redacted] also executed the Agreement by affixing their signatures at the bottom of the form Mr [redacted] disputes in his letter that he was informed of the initial term during his sales consultation with Guardian’s representativePlease be assured that Mrand Mrs***’s sales consultant is very aware of Guardian’s policies and procedures as they pertain to all aspects of the sales transaction and in no way sold the system under misleading circumstancesGuardian merely presented low-voltage upgrade options from which Mrand Mrs [redacted] selectedAfter making those selections, which are memorialized in writing and acknowledged by Mrand Mrs***, they were provided with three (3) full business days to review, alter or cancel their decisions with respect to any aspect of the transaction with GuardianMrand Mrs [redacted] did not alter or cancel the engagement of Guardian to provide and install security equipment and activate 24-hour monitoring services and therefore Guardian proceeded to fulfill its obligations as set forth in the AgreementIt should be noted that Guardian would not have provided, installed or activated expensive security equipment had Mrand Mrs [redacted] not elected to subscribe to Guardian’s 24-hour monitoring services Upon receipt of your letter, Guardian contacted Mr [redacted] directly to discuss his concernsDuring that conversation, Mr [redacted] expressed that Guardian’s sales representative promised a one (1) year initial termGuardian’s representative explained that Guardian does not offer a one (1) year initial term and perhaps Mr [redacted] had confused the initial term with the builder warranty which is either one (1) or two (2) yearsGuardian’s representative apologized for any confusion and explained that Mr [redacted] had thirty-six (36) months remaining in the initial term of his Agreement therefore he remains ineligible to simply cancelGuardian’s representative further explained that an early termination fee is required to cancel however that amount may be reduced in a genuine effort to assist Mrand Mrs***Guardian’s representative also offered to provide and install additional equipment, such as a keypad or window contactsMr [redacted] declined and stated he wished to move forward with cancellation Respectfully, Guardian has incurred significant cost by providing and installing expensive electronic security equipment with the expectation to recover those costs over the sixty (60) month initial termGuardian has not been provided the opportunity to recoup those costs and is therefore unable to cancel without payment of an early termination fee The terms of Mrand Mrs***’s Agreement allow for cancellation of the account prior to the end of the initial term by remitting payment of an early termination feeIn a genuine effort to resolve Mr***’s concerns, Guardian will agree to waive any collection fees and accept a drastically reduced early termination fee in the amount of $to cancel Mr***’s accountUpon receipt of payment of the sum of $581.57, Guardian will release Mr [redacted] from all remaining obligation under the AgreementGuardian believes the above offer to be fair and reasonable and is hopeful Mr [redacted] will concurThis offer is extended until close of business on June 16, after which it will be rescinded Thank you for advising Guardian of this issueShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, Sharon G***, Credit Manager Credit & Collections Department

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

May 18, Revdex.com of Western PennsylvaniaAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA RE: [redacted] Dear Ms [redacted] : Thank you for forwarding Ms [redacted] ’s complaintGuardian Protection Services, Inc(“Guardian”) values the opportunity to provide response and to clarify this matter for all parties For background, Ms [redacted] ’s account came to Guardian by way of an Authorized Dealer known as Skyline Security (“Skyline”)As such, all aspects of Ms [redacted] ’s sales transaction and system installation took place directly between Skyline and Ms [redacted] Please note that Skyline is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by SkylineGuardian does not control any day-to-day business activities or any internal policies or procedures of Skyline, including security evaluations, sales processes, installation practices or any other aspects of Skyline’s business Ms [redacted] ’s complaint asserts that she believed the initial term of her Agreement to be three (3) yearsOur records indicate that Ms [redacted] initially engaged Skyline’s services on April 10, 2014, as memorialized in the Authorized Dealer Monitoring and Repair Agreement (“Agreement”)The initial term of the Agreement is designated as a period of sixty (60) monthsMs [redacted] acknowledged the initial term by placing her initials in Section F which states, “The initial term of this Agreement is months.” Mr [redacted] also executed the Agreement by placing her signature at the bottom of the form During the initial sales transaction, Skyline routinely conducts a recorded and documented telephone conversation between the customer and Skyline whereby the customer orally acknowledges specific information related to their sales transaction such as the term of the agreement, the monthly rate and any other information pertinent to activating services The purpose of Skyline’s telephone survey is to confirm and ensure accurate information and ensure the customer understands and acknowledges the obligations of both partiesGuardian’s research confirmed that Ms [redacted] completed the telephonic survey at the time of sale during which she orally acknowledged an initial term of sixty (60) months Upon receipt of your letter, Guardian made several attempts to contact Ms [redacted] directly to provide the above explanation and to offer to play the recording of telephone conversation at the time of sale with Skyline To date, Ms [redacted] has not contacted Guardian in response to the voicemail messages left for her Respectfully, Guardian is unable to cancel Ms [redacted] ’s account without further paymentAfter review of the telephone survey conducted by Skyline at the time of sale and after review of the Agreement terms, Guardian does not feel that Ms [redacted] was misled in any way Should Ms [redacted] wish to cancel her account at the present time, she may do so upon payment of an early termination fee pursuant to the terms of her AgreementThat amount is designated to be $1, Accordingly, upon receipt of payment of $1,250, Ms [redacted] ’s account will be cancelled and she will be released from all remaining obligation Alternatively, Ms [redacted] may continue to remit timely monthly payments until such time that she is eligible to cancel the account Thank you for allowing Guardian the opportunity to clarify this matter for all partiesShould you have any questions, please contact me directly at ( [redacted] *** Sincerely, John T [redacted] , ManagerCustomer Care Loyalty Department

February 6, Dear Ms***: Guardian Protection Services, Inc(“Guardian”) in in receipt of the above-referenced complaintGuardian values the opportunity to address Ms [redacted] s concerns Ms [redacted] s letters cites dissatisfaction with the balance due on her account after moving from the monitored premisesIn a good faith effort to bring swift resolution to this matter, Guardian reached out to Ms [redacted] and agreed to provide a refund in the amount of $Ms [redacted] expressed her complete satisfaction Thank you for the opportunity to respond to Ms [redacted] s complaintShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, Kathleen V***, Director Account Management Department