I was not properly informed of the programI was not told my data would be lost and not transferred to another vehicleIf you look at my silveradoit is on the same path as the equinox to receive 40%What I am asking for is compensation for the misinformation and lack of customer serviceFor being a Driver based program, why does it rely on vehiclesWhy couldnt I just put the dongle to MY new car since it is tracking MY driving.
Regards, *** ***
I am writing in response to the complaint received today regarding Ms***’ checking account with Nationwide Bank, and funds that have been held in the account.In reviewing Ms***’ account, I find that as of today’s date, we have reached the ten-day required hold time prior to account closure
As Ms***’ payroll direct deposit was posted within that time frame, the deposit became part of the balance that was restrictedWith that a request has been submitted to close all accounts that Ms*** holds with Nationwide Bank, with a check to be mailed to the address we have on fileThat check will be mailed no later than February 14, Ms*** will also receive, in a separate mailing, a letter confirming the account closuresWe ask that our customers allow seven to ten business days to receive any item or items that are mailed.I certainly regret the unfortunate timing that resulted in delaying the availability of Ms***’ payroll deposit.Sincerely,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me They have resolved my complaint at this time
We are in receipt of your request for information regarding the above referenced fileMs*** is requesting a refund in the amount of $representing premium deducted from her payroll check.According to a review of our files, on December 22, Ms*** contacted our office to cancel her
policy as she had given the pet awayDuring the discussion it was discovered Ms*** actually had two policies for the same pet.- Policy *** applied for by speaking with an agent on November 4, 2015.- Policy *** applied for via our online enrollment center on October 22, 2015For both enrollments Ms*** opted to pay for the policy premium through payroll deductionsThis means her premium deductions would be taken from her paycheck by her employer and transferred to Nationwide through a Third Party AdministratorBoth polices were set to become effective January 1, 2016.During the call on December 22, Ms*** requested her policy be cancelledThe cancellation transaction for both policies was completed in our system on December 23, and the information forwarded to the Third Party AdministratorPlease note at the time of cancellation and as of the date of this letter, no premium has been received from the Third Party Administrator.We have reached out to the Third Party Administrator and confirmed the cancellation requests (stop premium deductions) have been processed and that two billings of $are outstandingAlthough Ms***’s company deducted the premium from her check, the money has not been received by the Third Party Administrator and has not been sent to Nationwide Pet Insurance (formerly VPI).Once Nationwide receives the premium from the Third Party Administrator we will refund the money to Ms*** within twenty-four hoursPlease note, as explained to Ms*** during a call on January 7, 2016, it may take one or two pay periods before premium payment is received by our companyAdditionally, we are not sure if we will receive both installments of $together or separately, however as soon as we receive the funds we will send a check to Ms***.Should you require any further assistance in this matter, please contact our *** *** ***, Janice K***, at ###-###-#### or via email at *** Sincerely,Lynne CH*** *** *** ***
That is what I was told when I called about my damagesI was told by nationwide that no other claim needed to be open and that they would take care of it when the damages were fixed from the hit and runI gave no authorization to open a new claimI did not call the tow companyNationwide didthis is a comp at nationwide used and trustedI had no say on which company came to tow my car. Regards,
*** ***
I had put in a complaint last about Nationwide and my insurance billWhen I started my own policy with nationwide I had paid When I received the bill for the following month it went up to I called Nationwide to explain as to why the increase no one could tell me whyAt this rate I had sent in a complaint with the Revdex.comAfter it was disputed, my bill ended up being for the remaining policyThe start of my new policy my bill was I called Nationwide to explain to me as to where did the increase come fromThe representatives Michelle stated that there was a increase because of the area I am inShe went on to state everyone has seen this increaseMy mother also has been with Nationwide and has a policy with them, we live in the same householdShe has not had an increase in her insuranceI asked her to send me in writing or where I can find this increaseI have not received itIt looks as if I have roadside assistance on my policy in which I never asked forI have it through my dealershipBy the end of the call I was quoted When I received the email it stated I would like to know in writing of the area in crease and why my mother has not seen itIs this going to be an ongoing thing with my policy of a increase? I wanted to know how it can increase so much from 134.00? I would also like documentation of that as well as, where the extra is coming from for next month.Thank you*** ***
This letter is in response to the inquiry received from your office on July 6, 2015. Please note that we resolved MrYates’ claim with him on July 2, in exchange for a Release of All Claims
If you require further assistance in this matter, please contact our Customer
Relations Coordinator, *** ***, toll-free at ###-###-####, Ext*** or by email at ***
Sincerely,
*** *** ***
Commercial Claims West
Nationwide Agribusiness Insurance Company
Phone: ###-###-####
Email Address: ***
Thank you for your recent inquiry regarding a complaint you received from *** *** regarding the above noted fileAs Senior Analyst, Customer Resolution & Response Team, I have reviewed this file and would like to address Mr***’s concerns.Mr*** called Nationwide Sales Solutions
(NSS) on November 17, to get a commercial policy for his nail salonAt the time, the sales agent advised Mr*** that Nationwide would be able to cover his nail salonThe sales agent then bound a commercial policy with Mr***’s consent.On November 30, 2016, Nationwide mailed a cancellation notice to Mr*** stating that his policy was ineligible for coverage and would be effective until January 10, Additionally, on this date the sales agent emailed Mr*** to advise him his commercial policy would be cancelledThe sales agent apologized, explained he mistakenly referenced the incorrect forms at the time the policy was set up and stated Nationwide no longer offers insurance for nail salons.I verified with our underwriters that Nationwide has not offered insurance for nail salons for several years now and feedback has been sent to the leadership of the sales agent.On December 29, 2016, Nationwide issued a refund for $Mr***’s down payment would have covered him until January 17, The policy was cancelled effective January 10, which resulted in a refund of $Since Mr*** contacted his bank and disputed the November 17, down payment for $117.00, the refund was stop paid and applied to the billing accountThe collection amount for $is valid for the coverage that was provided from November 17, to January 10, 2017.On April 4, Mr*** responded to the sales agent’s email from November 30, and stated he received a letter from a collection agency in the amount of $Mr*** then stated he did not understand why he was receiving a bill for a policy that was never covered by NationwideMr*** asked the sales agent to take care of it as soon as possible and asked why he never received a refund for his two month down payment of $117.00.On April 4, the sales agent replied to Mr*** and explained the $collection amountwas due to the fact Mr*** contacted his bank after the original transaction to decline the original$down paymentThe sales agent referenced Mr***’s cancellation notice and explainedthe notice states Mr*** had coverage through January 10, The sales agent thenexplained since Nationwide offered coverage through January 10, 2017, we are requiring the originaldown payment that was taken, hence the collection amount of $102.00.If Mr*** completes the attached Policy Cancellation Form and includes the cancellationeffective date as November 17, then we can adjust the cancellation date of the policy and clearthe collection amount that is owedMr*** can fax the completed form to ###-###-#### forprocessing.We sincerely apologize to Mr*** for the inconvenienceI hope the information that I haveprovided has answered any questions in regards to this matterIf you require further assistance,please contact our *** *** ***, Janice K***, at ###-###-#### or by emailat ***Sincerely,Stacy LT***
Dear Ms***:This is in response to the complaint received from Ms*** regarding her auto policy.The policy was written with an inception date of July 16, and a full-term premium of $2,The policy effective dates were from July 16, to July 16, The billing account
was setup for the bills to be sent by e-mail electronically per Ms***’s request, using the e-mail address of [email protected], instead of being sent by mail.Nationwide Personal Lines Services (Service) was contacted by Ms*** on August 15, due to a bill not being receivedNo bill was sent for an August due dateThe first bill was sent via e-mail, to the address provided, on August 23, for the September 16, due date with a minimum due of $Service was contacted again on September 15, 2016, and Ms*** had advised that she had not received the billThe Customer Service Representative verified the e-mail address on file was correct, and Ms*** advised that she did not have anything in her spam/junk e-mail folderA payment was received for $on September 17, to pay that invoice.On September 22, 2016, Ms*** spoke to a representative from Nationwide’s Escalations departmentMs*** had again advised that no bills had been received via e-mailThe Escalations representative again verified that the e-mail on file was correct and submitted a request to Nationwide’s Information Technology (IT) department to investigate the issue and an e-mail was sent to confirm this was doneAn e-mail was received from Ms*** by the Escalations representative later on September 22, 2016, stating that she did receive the October bill via e-mailThe response from IT was that the bills were sent to the e-mail on file for September and October as designed, but they could not determine why Ms*** may not have received the bill for September.On October 8, 2016, Ms*** called Service and requested to cancel the auto policy and homeowner policy HNC ***The Customer Service Representative provided the cancellation requirements and sent cancellation forms to Ms*** via e-mailBoth policies were cancelled effective October 7, per the signed written requests receivedWhen the cancellations were processed on October (auto) and October (homeowner), this resulted in a credit of $for the homeowner policy and a balance owed of $for the auto policy, based upon the prior payments received compared to the balance owed for coverage provided on each policy.The request to have the credit for the homeowner policy applied to cover the balance owed on the auto policy was not completed prior to the refund being mailed for the homeowner policyThis resulted in a final bill and subsequent payment collection notice being sent for the auto policy for $143.55, since a payment was not received to pay the balance owedThe company acknowledges that the homeowner credit was not applied as requested, and due to the refund of $for the homeowner policy being cashed as of October 24, 2016, the refund could no longer be stopped and applied to cover the balance owed for the auto policySince this was premium owed for actual coverage provided for the auto policy, the remaining balance could not be waivedThe balance for the auto policy remained due for $for coverage provided from July 16, to October 7, 2016, which was a total balance owed of $611.48, including installment fees, compared to total payments received for $This needed to be paid by December 4, to prevent the balance from being referred to Credit Collection Services (CCS).On December 6, 2016, since payment was not received, the balance of $was referred to CCS for additional collection activityOn December 22, 2016, CCS contacted the company to advise that Ms*** disputed the collection owed and advised the company that it had closed the collection account for the auto policyBased upon the information received from CCS, the amount has been removed from collection statusIf Ms*** does decide come back to Nationwide in the future, the amount would need to be paid, but there will be no further collection attempts.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice Kleinhans, at ###-###-#### or by email at [email protected],Joel F*SrAnalystCustomer Response and Resolution###-###-####***@nationwide.com
I reviewed the response made by the business in reference to complaint ID ***, and am happy to report I have finally received the payment for both claims.
Regards, *** ***
I reviewed the response made by the business in reference to complaint ID ***, and will accept the response under the condition that the outcome described of the collection item being removed from my credit report occurs as indicated However, it should be noted that this resolution (the item being removed from my credit report by the collection agency) is a result of my discussions with the collection agency directly and their understanding of the issues I've encountered with Nationwide and willingness to assist This solution should have been offered by Nationwide from the beginning and it was not Nationwide has never accepted responsibility for their inappropriate billing and collection practices and lack of customer care, which was the primary cause of the delinquency and collections report occurring in the first place, nor has Nationwide made any attempt to work toward a resolution Therefore, I will never use Nationwide again and will share this horrible experience at every opportunity, so that other's can avoid the same pitfall of doing business with such an unprofessional company that works against it's customer interest Additionally, if the debt is not removed from my credit report in an appropriate amount of time as indicated in Nationwide's last response, I will resubmit my complaint
This claim is currently undergoing an investigation. The investigator has been in contact with our insureds regarding the next steps. When the investigation is completed, we will proceed with the claim accordingly
it is not our place to cover the evaluation of our vehicle Mary L*** plainly stated the day I filed the claim if any more damage occurred after thr initial evaluation that it would be took care of this vehicle had no prior problems as this until it was hitI will agreevto take it to my mechanic and nationwide pay everything as they should have to begin with Also I contacted the agent about my refund and he refuses to give us May refund when they were contacted in April the vehicle was totaledI do not feel like anyone has professionally handled this entire claim and that I stand my ground that my vehicle was hit and the other insured was at fault therefore they should pay the claim and *** *** *** needs to reimburse a full premium
Regards,
*** ***
I have reviewed the complaint and coverage for this loss was properly applied, per the policyThecoverage limit was $5,$5,was paid under the water-backup endorsement and thedeductible was absorbed into the gross damages.The member signed a contract with *** *** that stated,
“I authorize *** *** todo emergency or temporary repairs to protect the structure and contents as they deem necessary toprevent further damage from occurringA check was issued on 4/12/to include both *** and Mrand Mrs*** for $This check was voided and reissued on 5/26/to*** *** onlyPer the work authorization payment for the services may be paid directly to*** ***.” Therefore, the payment was issued directly to the vendor for the mitigationportion of the claim.Nationwide has resolved the outstanding invoice with *** *** with checks issued on6/14/for $and $No further monies are owed to the vendor and the member will beprovided with a release of the lien.*** *** has had a good relationship with Nationwide over the yearsWe will continue towork with all of our vendors to ensure that we are delivering the best possible customer service.If you have any additional questions please contact Customer Relations Coordinator Angela S*at ###-###-#### or ***Sincerely,George A***
Insurance does not work with us We like you to understand, all the painting was not pay, all the rugs and linoleum were not pay, the total amount of this insurance was very strange, the girl Emily also call every one that gives us estimatesif the (illegible word) were in one or two walls, is not need to paint the room, the rugs were "vandalise" with paint with grease also torn a part was not need to change it, this was the way she told us -- Now the bats, they will send some one to check, with a new adjuster, meanwile times goes by and no rent for us, we are disable and old, with pains but we believed this insurance how us months of rent, are the one that blocked everything and we are not able to go on with our life and rentWe feel is a elderly abuse and it is the insurance is to slowThay did not say to get prices, they call the co - we did not have time to get and paid of the jobs to dueDue the job: you must get paidSo you can paid the workAs I say the insurance cothe co - must responseWith the consumer and work, with the consumer is a long time consumeryou shud trust to work withI have a good agent*** ***, owner of *** Insurance Agency, *** *** *** Boss *** *** *** *** is not so good. Sincerely yours *** ***
The claim required additional investigation support and is now completeMs*** was informed by claims manager, Curtis D*** of the claim update on 5/16/and has been provided the contact information of the total loss adjuster who will issue payment
Thank you for the opportunity to respond to the Revdex.com regarding policy number *** for Ms*** *** and to address her concerns about the policy
On 08/06/2015, Ms*** purchased a six month insurance policy from Nationwide Sales Solutions Inc
with a bill plan of 20% down and installments with an Electronic Funds Transfer (EFT) auto withdrawal.
Online access to policy documents is not available until the policy has been reviewed by our underwriting departmentThis process can take anywhere from 1-business daysIn reviewing our system, it appears as though Ms*** would have had online access available as of 08/08/I have emailed a copy of Ms***’s policy documents to her email address attached to the complaint *** so that she would have the information she requestedIf Ms*** is still having trouble accessing her account online I would politely request that she contact me so that I can troubleshoot the program alongside her
I trust that I have addressed the issues within Ms***’s complaint. If I can be of further assistance, please contact me at ###-###-####
Sincerely,
Alexandria C***
*** *** *** *** *** ***
This letter is in response to the inquiry received from your office on July 23, 2015. We understand that Mr*** is concerned about the timeframe of his vehicle repair. We were concerned about the repair timeframe as well. We also understand that his vehicle may be out
of alignment. Regarding the wheel alignment, our field associate estimated and paid *** *** for a wheel alignment on his original estimate. I reviewed this with Mr***. Mr*** indicated that he had not addressed this issue with *** ***. As the alignment was estimated and paid for, this would be a quality of work issue with *** ***. Mr*** reports that his check engine light came on. I reviewed this issue with him by phone on July 23, 2015. I explained that the cause of the engine light coming on needed to be identified and if found to be accident related, it would be covered under the claim. He explained that he would take his vehicle to a Volkswagen dealership to have the issue diagnosed and call me to review. If there is any additional accident related damage that we are not aware of, we are happy to address it with Mr***. Mr*** requested that he be paid for lost income while his vehicle was in the shop being repaired. Mr*** drives for *** *** *** which is why he would lose income. Carrying persons or property for a fee is specifically excluded in the policy. Therefore, we would not pay Mr*** for any lost income while the vehicle was being repaired
Regarding the delay of repairs, we believe that *** *** is responsible for the delay. On April 14, 2015, Mr*** reported his claim to Nationwide Affinity Insurance Company regarding damage to his Toyota Prius. He reported that the accident occurred on April 1, 2015. On April 14, 2015, Mr*** was involved in a second occurrence which caused additional damage to the Toyota Prius. The vehicle was towed from the scene of the accident to Mr***’s shop of choice, *** *** in *** *** *** Both claims were assigned to the field associate on April 14, 2015. On April 15, 2015, the field associate contacted the customer by email and voicemail. The initial inspection occurred on April 20, 2015. The field associate wrote two separate estimates and issued payment on both claims to Mr*** and *** ***. The customer was provided a copy of both estimates by email. The field associate left a message for Mr*** on April 20, as well. The field associate reinspected the vehicle on May 14, 2015. He found that the only work *** *** had completed on the vehicle was to remove several of the damaged parts; no repairs had been started. The field associate did not observe any additional damage to the vehicle that would require a supplement. Upon observing that *** *** had not begun repairs, the field associate alerted Mr*** to the issue. Both the field associate and Mr*** had difficulty in reaching *** *** to receive updates on the repairs of the vehicle. The field associate stopped by *** *** on multiple occasions to inspect the vehicle and the shop was either closed or was told the vehicle was not at the shop. Mr*** had to go to the extraordinary measure of having Toyota track his vehicle’s location by GPS. This occurred over the span of a couple of weeks. On June 11, 2015, *** *** alerted the field associate that the repairs to the vehicle were complete. The field associate made several attempts to reach *** *** to obtain a copy of the supplement but was unsuccessful. The field associate was able to reconcile the supplement on July 8, and make final payment. While we can appreciate Mr***’s concern regarding the length of time it took to repair his vehicle, the delays were caused by *** ***, not Nationwide Affinity Insurance Company
If you require further assistance in this matter, please contact our Customer Relations Coordinator, Gerrie H*** toll-free at ###-###-####, Ext*** or by email at ***
Sincerely,
Brad S***
*** ***
Nationwide Insurance Company of America
Phone: #########Email Address: ***
I reviewed the response made by the business in reference to complaint ID 11883915, and find the resolution is satisfactory to me NW had more than ample time to clear the balance as I asked that the credit from the renter policy be applied to the auto, as the rep who processed both cancellations was able to tell me on the spot what was owed, the same day I requested the cancellationsI am not trying to get out of paying them, but I gave them the opportunity to NOT send me the refund (which I was told several times could be arranged), which I requested on separate occasions prior to the refund ever arriving in my POB, to apply it so I wouldn't owe them anything! I don't know what wasn't clear about that! This company is completely inept so I'm not sure why he thinks I would EVER come back!!! I wouldn't! Once you show me you're incompetent the likelihood of you getting my business ever again is extremely unlikelyBelieve me I DO spread the word to other consumers not to go with any company I've had a bad experience with, especially when it's this severe and I've had to go to these lengths to get their attentionThis complaint is one way of doing it, word of mouth is the otherThis company is horribly managed and really needs to take a look at their management style and lack of training from the insideIt needs a major over haulWe are in a new century with a brand new non traditional president about to be sworn inAs MrTrump has repeatedly said on the campaign trail, business as usual is over! Change is inevitable! That means businesses can no longer operate the way they did under Obama and during the Great RecessionYou'd best adjust your attitude, business model and thinking or suffer the consequences that all others who can't adjust from the past will face - utter failure!!! The mere fact that I spoke to separate customer service reps on separate occasions to avoid this dilemma in the first place speaks volumes to the level of denial this company is inThey refuse to be accountable for their incompetence but speak as though they are doing me a favor? Really? The minute I filed a complaint with the CA Insurance Commissioner is when I got the nasty letter from the first person, then the collection letterCCS backed off because they understand the ramifications and the Fair Credit Act lawsThey are smarter than NW thank goodnessNW continues to stand on a principal that doesn't exist but in their own heads! Had they not been so sloppy in their providing of insurance billing and IT services, then I would still be an insured with no past due balance! I wasn't an insured very long and their policy was far too expensive for the crap they call customer serviceIt should've been superior for a nationwide insurance companyI've found that the very large carriers have the worst customer service, dumbest policies, lack experienced employees and the least ability technology wise to do anything in a timely or accurately mannerAs I stated in my complaint to the Revdex.com and Consumer Finance Protection organization; if I see this on my credit, I'll immediately hire council and proceed with a lawsuit that I will not hesitate to publicize against themThat will absolutely bring all of the people that have had bad experiences on this same level with them, out of the woodwork and likely find them being fined by some government agency or sued for their illegal practicesThat will trigger persons such as the one responding to my complaint to be terminated for the very public embarrassment caused to the company's reputation, when it should've been resolved amicably at the lower ranksIf another insurance company reports that they see I owe NW money that too will trigger a lawsuit by me without further warningI caution them to tread very lightly with trying to destroy me over their error and stupidity! This won't end well for them! I believe NW picked the wrong person to mess withI know my rights and I know how to get their attention should I need to do soOnce these type of complaints are filed they are made public! So they can continue to stand on principal rather than do the right thing as much as they wishI repeat: put this on my credit or send another collection agency after me and I'll be suing you for far more than this so called bill you are claiming I oweYou shouldn't have sent me the refundOnce I got it, do you really think I was going to waste anymore of my time trying to give it back????? You had your chance and the error was yours and anyone with any common sense can see where this went wrongIt went wrong on the NW side not mineSo their attempts to make it seem as though I purposely cheated them will not fly! They had their chance and blew itI was very angry when I received that refundI was going to call them and light them up verbally but decided I had no more time to waste on the phone with is such as the ones at this companyThey should be ashamed of themselves, they are very unethicalThey have one more agency to try to justify this complaint withI will remind you if you come after me or put this on my credit in any way, or report it so other insurance companies can see it (they will tell me) it will be my great pleasure to sue you!!! I wouldn't push my luck if I were youThe mere fact that I was willing to spend time writing up complaints should tell you that I am a force to be reckoned with and will keep my word! You were wrong! Own it!!!
I was not properly informed of the programI was not told my data would be lost and not transferred to another vehicleIf you look at my silveradoit is on the same path as the equinox to receive 40%What I am asking for is compensation for the misinformation and lack of customer serviceFor being a Driver based program, why does it rely on vehiclesWhy couldnt I just put the dongle to MY new car since it is tracking MY driving.
Regards, *** ***
all I ask that they call my agent and get her view of this unethical act
Regards* *** ***
I am writing in response to the complaint received today regarding Ms***’ checking account with Nationwide Bank, and funds that have been held in the account.In reviewing Ms***’ account, I find that as of today’s date, we have reached the ten-day required hold time prior to account closure
As Ms***’ payroll direct deposit was posted within that time frame, the deposit became part of the balance that was restrictedWith that a request has been submitted to close all accounts that Ms*** holds with Nationwide Bank, with a check to be mailed to the address we have on fileThat check will be mailed no later than February 14, Ms*** will also receive, in a separate mailing, a letter confirming the account closuresWe ask that our customers allow seven to ten business days to receive any item or items that are mailed.I certainly regret the unfortunate timing that resulted in delaying the availability of Ms***’ payroll deposit.Sincerely,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me They have resolved my complaint at this time
We are in receipt of your request for information regarding the above referenced fileMs*** is requesting a refund in the amount of $representing premium deducted from her payroll check.According to a review of our files, on December 22, Ms*** contacted our office to cancel her
policy as she had given the pet awayDuring the discussion it was discovered Ms*** actually had two policies for the same pet.- Policy *** applied for by speaking with an agent on November 4, 2015.- Policy *** applied for via our online enrollment center on October 22, 2015For both enrollments Ms*** opted to pay for the policy premium through payroll deductionsThis means her premium deductions would be taken from her paycheck by her employer and transferred to Nationwide through a Third Party AdministratorBoth polices were set to become effective January 1, 2016.During the call on December 22, Ms*** requested her policy be cancelledThe cancellation transaction for both policies was completed in our system on December 23, and the information forwarded to the Third Party AdministratorPlease note at the time of cancellation and as of the date of this letter, no premium has been received from the Third Party Administrator.We have reached out to the Third Party Administrator and confirmed the cancellation requests (stop premium deductions) have been processed and that two billings of $are outstandingAlthough Ms***’s company deducted the premium from her check, the money has not been received by the Third Party Administrator and has not been sent to Nationwide Pet Insurance (formerly VPI).Once Nationwide receives the premium from the Third Party Administrator we will refund the money to Ms*** within twenty-four hoursPlease note, as explained to Ms*** during a call on January 7, 2016, it may take one or two pay periods before premium payment is received by our companyAdditionally, we are not sure if we will receive both installments of $together or separately, however as soon as we receive the funds we will send a check to Ms***.Should you require any further assistance in this matter, please contact our *** *** ***, Janice K***, at ###-###-#### or via email at *** Sincerely,Lynne CH*** *** *** ***
That is what I was told when I called about my damagesI was told by nationwide that no other claim needed to be open and that they would take care of it when the damages were fixed from the hit and runI gave no authorization to open a new claimI did not call the tow companyNationwide didthis is a comp at nationwide used and trustedI had no say on which company came to tow my car. Regards,
*** ***
I had put in a complaint last about Nationwide and my insurance billWhen I started my own policy with nationwide I had paid When I received the bill for the following month it went up to I called Nationwide to explain as to why the increase no one could tell me whyAt this rate I had sent in a complaint with the Revdex.comAfter it was disputed, my bill ended up being for the remaining policyThe start of my new policy my bill was I called Nationwide to explain to me as to where did the increase come fromThe representatives Michelle stated that there was a increase because of the area I am inShe went on to state everyone has seen this increaseMy mother also has been with Nationwide and has a policy with them, we live in the same householdShe has not had an increase in her insuranceI asked her to send me in writing or where I can find this increaseI have not received itIt looks as if I have roadside assistance on my policy in which I never asked forI have it through my dealershipBy the end of the call I was quoted When I received the email it stated I would like to know in writing of the area in crease and why my mother has not seen itIs this going to be an ongoing thing with my policy of a increase? I wanted to know how it can increase so much from 134.00? I would also like documentation of that as well as, where the extra is coming from for next month.Thank you*** ***
This letter is in response to the inquiry received from your office on July 6, 2015. Please note that we resolved MrYates’ claim with him on July 2, in exchange for a Release of All Claims
If you require further assistance in this matter, please contact our Customer
Relations Coordinator, *** ***, toll-free at ###-###-####, Ext*** or by email at ***
Sincerely,
*** *** ***
Commercial Claims West
Nationwide Agribusiness Insurance Company
Phone: ###-###-####
Email Address: ***
Thank you for your recent inquiry regarding a complaint you received from *** *** regarding the above noted fileAs Senior Analyst, Customer Resolution & Response Team, I have reviewed this file and would like to address Mr***’s concerns.Mr*** called Nationwide Sales Solutions
(NSS) on November 17, to get a commercial policy for his nail salonAt the time, the sales agent advised Mr*** that Nationwide would be able to cover his nail salonThe sales agent then bound a commercial policy with Mr***’s consent.On November 30, 2016, Nationwide mailed a cancellation notice to Mr*** stating that his policy was ineligible for coverage and would be effective until January 10, Additionally, on this date the sales agent emailed Mr*** to advise him his commercial policy would be cancelledThe sales agent apologized, explained he mistakenly referenced the incorrect forms at the time the policy was set up and stated Nationwide no longer offers insurance for nail salons.I verified with our underwriters that Nationwide has not offered insurance for nail salons for several years now and feedback has been sent to the leadership of the sales agent.On December 29, 2016, Nationwide issued a refund for $Mr***’s down payment would have covered him until January 17, The policy was cancelled effective January 10, which resulted in a refund of $Since Mr*** contacted his bank and disputed the November 17, down payment for $117.00, the refund was stop paid and applied to the billing accountThe collection amount for $is valid for the coverage that was provided from November 17, to January 10, 2017.On April 4, Mr*** responded to the sales agent’s email from November 30, and stated he received a letter from a collection agency in the amount of $Mr*** then stated he did not understand why he was receiving a bill for a policy that was never covered by NationwideMr*** asked the sales agent to take care of it as soon as possible and asked why he never received a refund for his two month down payment of $117.00.On April 4, the sales agent replied to Mr*** and explained the $collection amountwas due to the fact Mr*** contacted his bank after the original transaction to decline the original$down paymentThe sales agent referenced Mr***’s cancellation notice and explainedthe notice states Mr*** had coverage through January 10, The sales agent thenexplained since Nationwide offered coverage through January 10, 2017, we are requiring the originaldown payment that was taken, hence the collection amount of $102.00.If Mr*** completes the attached Policy Cancellation Form and includes the cancellationeffective date as November 17, then we can adjust the cancellation date of the policy and clearthe collection amount that is owedMr*** can fax the completed form to ###-###-#### forprocessing.We sincerely apologize to Mr*** for the inconvenienceI hope the information that I haveprovided has answered any questions in regards to this matterIf you require further assistance,please contact our *** *** ***, Janice K***, at ###-###-#### or by emailat ***Sincerely,Stacy LT***
Dear Ms***:This is in response to the complaint received from Ms*** regarding her auto policy.The policy was written with an inception date of July 16, and a full-term premium of $2,The policy effective dates were from July 16, to July 16, The billing account
*SrAnalystCustomer Response and Resolution###-###-####***@nationwide.com
was setup for the bills to be sent by e-mail electronically per Ms***’s request, using the e-mail address of [email protected], instead of being sent by mail.Nationwide Personal Lines Services (Service) was contacted by Ms*** on August 15, due to a bill not being receivedNo bill was sent for an August due dateThe first bill was sent via e-mail, to the address provided, on August 23, for the September 16, due date with a minimum due of $Service was contacted again on September 15, 2016, and Ms*** had advised that she had not received the billThe Customer Service Representative verified the e-mail address on file was correct, and Ms*** advised that she did not have anything in her spam/junk e-mail folderA payment was received for $on September 17, to pay that invoice.On September 22, 2016, Ms*** spoke to a representative from Nationwide’s Escalations departmentMs*** had again advised that no bills had been received via e-mailThe Escalations representative again verified that the e-mail on file was correct and submitted a request to Nationwide’s Information Technology (IT) department to investigate the issue and an e-mail was sent to confirm this was doneAn e-mail was received from Ms*** by the Escalations representative later on September 22, 2016, stating that she did receive the October bill via e-mailThe response from IT was that the bills were sent to the e-mail on file for September and October as designed, but they could not determine why Ms*** may not have received the bill for September.On October 8, 2016, Ms*** called Service and requested to cancel the auto policy and homeowner policy HNC ***The Customer Service Representative provided the cancellation requirements and sent cancellation forms to Ms*** via e-mailBoth policies were cancelled effective October 7, per the signed written requests receivedWhen the cancellations were processed on October (auto) and October (homeowner), this resulted in a credit of $for the homeowner policy and a balance owed of $for the auto policy, based upon the prior payments received compared to the balance owed for coverage provided on each policy.The request to have the credit for the homeowner policy applied to cover the balance owed on the auto policy was not completed prior to the refund being mailed for the homeowner policyThis resulted in a final bill and subsequent payment collection notice being sent for the auto policy for $143.55, since a payment was not received to pay the balance owedThe company acknowledges that the homeowner credit was not applied as requested, and due to the refund of $for the homeowner policy being cashed as of October 24, 2016, the refund could no longer be stopped and applied to cover the balance owed for the auto policySince this was premium owed for actual coverage provided for the auto policy, the remaining balance could not be waivedThe balance for the auto policy remained due for $for coverage provided from July 16, to October 7, 2016, which was a total balance owed of $611.48, including installment fees, compared to total payments received for $This needed to be paid by December 4, to prevent the balance from being referred to Credit Collection Services (CCS).On December 6, 2016, since payment was not received, the balance of $was referred to CCS for additional collection activityOn December 22, 2016, CCS contacted the company to advise that Ms*** disputed the collection owed and advised the company that it had closed the collection account for the auto policyBased upon the information received from CCS, the amount has been removed from collection statusIf Ms*** does decide come back to Nationwide in the future, the amount would need to be paid, but there will be no further collection attempts.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice Kleinhans, at ###-###-#### or by email at [email protected],Joel F
I reviewed the response made by the business in reference to complaint ID ***, and am happy to report I have finally received the payment for both claims.
Regards, *** ***
I reviewed the response made by the business in reference to complaint ID ***, and will accept the response under the condition that the outcome described of the collection item being removed from my credit report occurs as indicated However, it should be noted that this resolution (the item being removed from my credit report by the collection agency) is a result of my discussions with the collection agency directly and their understanding of the issues I've encountered with Nationwide and willingness to assist This solution should have been offered by Nationwide from the beginning and it was not Nationwide has never accepted responsibility for their inappropriate billing and collection practices and lack of customer care, which was the primary cause of the delinquency and collections report occurring in the first place, nor has Nationwide made any attempt to work toward a resolution Therefore, I will never use Nationwide again and will share this horrible experience at every opportunity, so that other's can avoid the same pitfall of doing business with such an unprofessional company that works against it's customer interest Additionally, if the debt is not removed from my credit report in an appropriate amount of time as indicated in Nationwide's last response, I will resubmit my complaint
This claim is currently undergoing an investigation. The investigator has been in contact with our insureds regarding the next steps. When the investigation is completed, we will proceed with the claim accordingly
it is not our place to cover the evaluation of our vehicle Mary L*** plainly stated the day I filed the claim if any more damage occurred after thr initial evaluation that it would be took care of this vehicle had no prior problems as this until it was hitI will agreevto take it to my mechanic and nationwide pay everything as they should have to begin with Also I contacted the agent about my refund and he refuses to give us May refund when they were contacted in April the vehicle was totaledI do not feel like anyone has professionally handled this entire claim and that I stand my ground that my vehicle was hit and the other insured was at fault therefore they should pay the claim and *** *** *** needs to reimburse a full premium
Regards,
*** ***
I have reviewed the complaint and coverage for this loss was properly applied, per the policyThecoverage limit was $5,$5,was paid under the water-backup endorsement and thedeductible was absorbed into the gross damages.The member signed a contract with *** *** that stated,
*at ###-###-#### or ***Sincerely,George A***
“I authorize *** *** todo emergency or temporary repairs to protect the structure and contents as they deem necessary toprevent further damage from occurringA check was issued on 4/12/to include both *** and Mrand Mrs*** for $This check was voided and reissued on 5/26/to*** *** onlyPer the work authorization payment for the services may be paid directly to*** ***.” Therefore, the payment was issued directly to the vendor for the mitigationportion of the claim.Nationwide has resolved the outstanding invoice with *** *** with checks issued on6/14/for $and $No further monies are owed to the vendor and the member will beprovided with a release of the lien.*** *** has had a good relationship with Nationwide over the yearsWe will continue towork with all of our vendors to ensure that we are delivering the best possible customer service.If you have any additional questions please contact Customer Relations Coordinator Angela S
Insurance does not work with us We like you to understand, all the painting was not pay, all the rugs and linoleum were not pay, the total amount of this insurance was very strange, the girl Emily also call every one that gives us estimatesif the (illegible word) were in one or two walls, is not need to paint the room, the rugs were "vandalise" with paint with grease also torn a part was not need to change it, this was the way she told us -- Now the bats, they will send some one to check, with a new adjuster, meanwile times goes by and no rent for us, we are disable and old, with pains but we believed this insurance how us months of rent, are the one that blocked everything and we are not able to go on with our life and rentWe feel is a elderly abuse and it is the insurance is to slowThay did not say to get prices, they call the co - we did not have time to get and paid of the jobs to dueDue the job: you must get paidSo you can paid the workAs I say the insurance cothe co - must responseWith the consumer and work, with the consumer is a long time consumeryou shud trust to work withI have a good agent*** ***, owner of *** Insurance Agency, *** *** *** Boss *** *** *** *** is not so good. Sincerely yours *** ***
The claim required additional investigation support and is now completeMs*** was informed by claims manager, Curtis D*** of the claim update on 5/16/and has been provided the contact information of the total loss adjuster who will issue payment
Thank you for the opportunity to respond to the Revdex.com regarding policy number *** for Ms*** *** and to address her concerns about the policy
On 08/06/2015, Ms*** purchased a six month insurance policy from Nationwide Sales Solutions Inc
with a bill plan of 20% down and installments with an Electronic Funds Transfer (EFT) auto withdrawal.
Online access to policy documents is not available until the policy has been reviewed by our underwriting departmentThis process can take anywhere from 1-business daysIn reviewing our system, it appears as though Ms*** would have had online access available as of 08/08/I have emailed a copy of Ms***’s policy documents to her email address attached to the complaint *** so that she would have the information she requestedIf Ms*** is still having trouble accessing her account online I would politely request that she contact me so that I can troubleshoot the program alongside her
I trust that I have addressed the issues within Ms***’s complaint. If I can be of further assistance, please contact me at ###-###-####
Sincerely,
Alexandria C***
*** *** *** *** *** ***
This letter is in response to the inquiry received from your office on July 23, 2015. We understand that Mr*** is concerned about the timeframe of his vehicle repair. We were concerned about the repair timeframe as well. We also understand that his vehicle may be out
of alignment. Regarding the wheel alignment, our field associate estimated and paid *** *** for a wheel alignment on his original estimate. I reviewed this with Mr***. Mr*** indicated that he had not addressed this issue with *** ***. As the alignment was estimated and paid for, this would be a quality of work issue with *** ***. Mr*** reports that his check engine light came on. I reviewed this issue with him by phone on July 23, 2015. I explained that the cause of the engine light coming on needed to be identified and if found to be accident related, it would be covered under the claim. He explained that he would take his vehicle to a Volkswagen dealership to have the issue diagnosed and call me to review. If there is any additional accident related damage that we are not aware of, we are happy to address it with Mr***. Mr*** requested that he be paid for lost income while his vehicle was in the shop being repaired. Mr*** drives for *** *** *** which is why he would lose income. Carrying persons or property for a fee is specifically excluded in the policy. Therefore, we would not pay Mr*** for any lost income while the vehicle was being repaired
Regarding the delay of repairs, we believe that *** *** is responsible for the delay. On April 14, 2015, Mr*** reported his claim to Nationwide Affinity Insurance Company regarding damage to his Toyota Prius. He reported that the accident occurred on April 1, 2015. On April 14, 2015, Mr*** was involved in a second occurrence which caused additional damage to the Toyota Prius. The vehicle was towed from the scene of the accident to Mr***’s shop of choice, *** *** in *** *** *** Both claims were assigned to the field associate on April 14, 2015. On April 15, 2015, the field associate contacted the customer by email and voicemail. The initial inspection occurred on April 20, 2015. The field associate wrote two separate estimates and issued payment on both claims to Mr*** and *** ***. The customer was provided a copy of both estimates by email. The field associate left a message for Mr*** on April 20, as well. The field associate reinspected the vehicle on May 14, 2015. He found that the only work *** *** had completed on the vehicle was to remove several of the damaged parts; no repairs had been started. The field associate did not observe any additional damage to the vehicle that would require a supplement. Upon observing that *** *** had not begun repairs, the field associate alerted Mr*** to the issue. Both the field associate and Mr*** had difficulty in reaching *** *** to receive updates on the repairs of the vehicle. The field associate stopped by *** *** on multiple occasions to inspect the vehicle and the shop was either closed or was told the vehicle was not at the shop. Mr*** had to go to the extraordinary measure of having Toyota track his vehicle’s location by GPS. This occurred over the span of a couple of weeks. On June 11, 2015, *** *** alerted the field associate that the repairs to the vehicle were complete. The field associate made several attempts to reach *** *** to obtain a copy of the supplement but was unsuccessful. The field associate was able to reconcile the supplement on July 8, and make final payment. While we can appreciate Mr***’s concern regarding the length of time it took to repair his vehicle, the delays were caused by *** ***, not Nationwide Affinity Insurance Company
If you require further assistance in this matter, please contact our Customer Relations Coordinator, Gerrie H*** toll-free at ###-###-####, Ext*** or by email at ***
Sincerely,
Brad S***
*** ***
Nationwide Insurance Company of America
Phone: #########Email Address: ***
I reviewed the response made by the business in reference to complaint ID 11883915, and find the resolution is satisfactory to me NW had more than ample time to clear the balance as I asked that the credit from the renter policy be applied to the auto, as the rep who processed both cancellations was able to tell me on the spot what was owed, the same day I requested the cancellationsI am not trying to get out of paying them, but I gave them the opportunity to NOT send me the refund (which I was told several times could be arranged), which I requested on separate occasions prior to the refund ever arriving in my POB, to apply it so I wouldn't owe them anything! I don't know what wasn't clear about that! This company is completely inept so I'm not sure why he thinks I would EVER come back!!! I wouldn't! Once you show me you're incompetent the likelihood of you getting my business ever again is extremely unlikelyBelieve me I DO spread the word to other consumers not to go with any company I've had a bad experience with, especially when it's this severe and I've had to go to these lengths to get their attentionThis complaint is one way of doing it, word of mouth is the otherThis company is horribly managed and really needs to take a look at their management style and lack of training from the insideIt needs a major over haulWe are in a new century with a brand new non traditional president about to be sworn inAs MrTrump has repeatedly said on the campaign trail, business as usual is over! Change is inevitable! That means businesses can no longer operate the way they did under Obama and during the Great RecessionYou'd best adjust your attitude, business model and thinking or suffer the consequences that all others who can't adjust from the past will face - utter failure!!! The mere fact that I spoke to separate customer service reps on separate occasions to avoid this dilemma in the first place speaks volumes to the level of denial this company is inThey refuse to be accountable for their incompetence but speak as though they are doing me a favor? Really? The minute I filed a complaint with the CA Insurance Commissioner is when I got the nasty letter from the first person, then the collection letterCCS backed off because they understand the ramifications and the Fair Credit Act lawsThey are smarter than NW thank goodnessNW continues to stand on a principal that doesn't exist but in their own heads! Had they not been so sloppy in their providing of insurance billing and IT services, then I would still be an insured with no past due balance! I wasn't an insured very long and their policy was far too expensive for the crap they call customer serviceIt should've been superior for a nationwide insurance companyI've found that the very large carriers have the worst customer service, dumbest policies, lack experienced employees and the least ability technology wise to do anything in a timely or accurately mannerAs I stated in my complaint to the Revdex.com and Consumer Finance Protection organization; if I see this on my credit, I'll immediately hire council and proceed with a lawsuit that I will not hesitate to publicize against themThat will absolutely bring all of the people that have had bad experiences on this same level with them, out of the woodwork and likely find them being fined by some government agency or sued for their illegal practicesThat will trigger persons such as the one responding to my complaint to be terminated for the very public embarrassment caused to the company's reputation, when it should've been resolved amicably at the lower ranksIf another insurance company reports that they see I owe NW money that too will trigger a lawsuit by me without further warningI caution them to tread very lightly with trying to destroy me over their error and stupidity! This won't end well for them! I believe NW picked the wrong person to mess withI know my rights and I know how to get their attention should I need to do soOnce these type of complaints are filed they are made public! So they can continue to stand on principal rather than do the right thing as much as they wishI repeat: put this on my credit or send another collection agency after me and I'll be suing you for far more than this so called bill you are claiming I oweYou shouldn't have sent me the refundOnce I got it, do you really think I was going to waste anymore of my time trying to give it back????? You had your chance and the error was yours and anyone with any common sense can see where this went wrongIt went wrong on the NW side not mineSo their attempts to make it seem as though I purposely cheated them will not fly! They had their chance and blew itI was very angry when I received that refundI was going to call them and light them up verbally but decided I had no more time to waste on the phone with i
s such as the ones at this companyThey should be ashamed of themselves, they are very unethicalThey have one more agency to try to justify this complaint withI will remind you if you come after me or put this on my credit in any way, or report it so other insurance companies can see it (they will tell me) it will be my great pleasure to sue you!!! I wouldn't push my luck if I were youThe mere fact that I was willing to spend time writing up complaints should tell you that I am a force to be reckoned with and will keep my word! You were wrong! Own it!!!