Dear Ms*** This letter is in regards to above matter concerning the repairs done to Mrand Mrs***’s homeMrand Mrs*** filed a claim on January 18, after a water supply line burst in the ceilingThis burst supply line caused water damage to the
structure and contentsWhen filing the claim, our member was offered emergency services to address any immediate mitigation needsMrand Mrs*** accepted the emergency services and a mitigation contractor *** *** *** was dispatched immediatelyThey were on-site January 18, starting mitigation effortsMichael E*** was assigned as the handling claims adjusterMrE*** made contact with Mrand Mrs*** shortly after being assigned the claim Once the mitigation was complete, Mrand Mrs*** agreed to have *** *** *** complete the necessary insurance related repairs and signed a contract with *** *** ***The claims adjuster Michael E***, wrote an estimate of repairsBoth Mrand Mrs*** and *** *** *** were provided copies of the estimate and the repairs were authorized to startThe scope of work was agreed to by all parties*** *** *** then worked with Mrand Mrs*** on selections, and the repairs moved forward. Mrand Mrs*** contacted me with quality concerns and also has accused *** *** *** of doing “shoddy” workNationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by a program vendor, which *** *** *** isI inspected the home within days of getting my first call from Mrs***Mrs*** had several concerns which I have highlighted below and have provided you with what was done to rectify the reported issuesI inspected the home a second time after the member presented additional concerns and continued to work with *** *** *** and Mrand Mrs*** to bring their concerns to resolution Mrs*** accused *** *** *** of damaging the stoveShe believed that *** *** *** caused dents on the stove when it was being moved*** *** *** was adamant that there were dents in this stove prior to the repair commencingMrand Mrs*** purchased a stove that exceeded the agreed upon amount of $and Nationwide later agreed to pay the additional amount. *** *** *** has agreed to replace the blinds in the front room or compensate the member for sameMrs***l advised that *** *** *** damaged a lamp*** *** *** has agreed to repair or replace the lampMrs***l advised of various touch ups that were necessary with the paint*** *** *** added this to a punch list and took care of this shortly after our first meeting. Mrs***l was unhappy with the way some of the base trim lookedI had *** *** *** correct some of these small areasSeveral of the gaps noted can be contributed to the concrete foundation which is not 100% levelI inspected the flooring and thought that the flooring replacement looked quite goodMrs***l was not happy with one of the seams in the carpetMrs***l also had concerns with the quality of carpet in one of the roomsThis is the carpet that Mrs***l had selected and was like kind, and quality to what they had prior to the loss Mrs***l advised that she was not happy with the cabinets and countertops that she had selectedI verified that the vendor installed exactly what they selectedThe cabinet installation looked very goodMrand Mrs***l approved the cabinets, finish, layout and the countertop I asked *** *** *** that they contact their cabinet representative to come out and inspect the issues that Mrand Mrs***l have with some minor blemishesThe cabinet representative replaced a shelf and also provided *** *** *** with an additional moldingThis was an extra, and at no charge to the insuredMrand Mrs***l have some concerns with some minor imperfections in the drywall*** *** *** is more than happy to address these and do the additional touch ups to the paint Mrs***l has expressed concerns with the rear door closest at the point of originNo damages or swelling of the wood were found to the door, after the mitigation was completedOnly paint was needed, due to discolorationI discussed this with Mr***l on my two visits and he agreed with me that the door functioned fine, and that it was just an older door Several of the issues noted by Mrs***l have been taken into consideration and the appropriate actions/payments have been made accordinglyThe repairs made by *** *** *** were of quality work and Nationwide has made accommodations’ to assist Mrand Mrs***l through the process and will continue to work with them to ensure their satisfaction My review of the claim payments show that we have paid the loss properlyMrand Mrs***l have not released all payments to *** *** *** for services rendered. Nationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by *** *** *** and will continue to address any workmanship issues as presented We have reached out to *** *** regarding her current concerns We will be meeting with Ms*** at her residence on Thursday, January 26, in order to complete a supplemental inspection If you have any questions If you have any additional questions, please contact Customer Advocacy Coordinator Angela S*** at ###-###-#### or *** Sincerely, Stacey H***
This letter is in response to the complaint filed with your agency by *** *** ** ***s regarding her homeowner policyOur records indicate the policy was written with an effective date of January 27, The policy was cancelled on January 28, 2016, with an effective date of January 27, 2016, at the request of the Member
One payment of $was received on December 23, On February 1, 2016,
Nationwide issued a refund to the address listed on the policyThe refund was mailed to *** *** Rd., Winchester, VA 22603-On March 7, 2016, the refund was stop paid and a new check in the amount of $was mailed to the Member at *** *** CtWinchester, VA
If you should have any other requests or questions regarding this matter please do not hesitate to contact me
All good and well only the agent who sold me your piece of crap,self-consuming policy never told me I would have to pay more than the $per month which you withdrew on automatic debit from my checking account monthlyAlso,prior to selling me this piece -of-crap policy that never once increased in value over the lifetime of said policy,had me transfer the funds from a guaranteed life policy to open this oneThe previous policy had a $50,death benefit and you had automatically debited my checking account for that policy for $25/month for some yearsSo, your agent sold me a policy that had a $50,death benefit and always went up in value to a piece-of-crap policy that had a $75,death benefit but always went down in value until it was completely lapsed and had $value and now I have no life insurance despite having paid Nationwide $25/month for some yearsFurthermore the guaranteed fund you reference was not available in your piece-of-crap policy that benefits noone except Nationwide & *** *** ***,now retired, as near as I can tell.I'm sure it is not illegal for you to sell such policies,although it probably should be, but it's certainly unethical. Just another rip-off job by big insurance to the average working man.Congratulations Nationwide and you should be ashamed of yourselves
Regards, *** ***
I am in receipt of your letter to *** *** dated February 22, 2016.Review of policy *** found the member called several times in order to cancel the policy effective July 30, Several attempts were made to obtain a cancellation request formSince a completed cancellation form was
not received the policy remained active until it cancelled for non-payment effective October 12, 2015.On January 26, 2016, the member called regarding the policy cancellation date and was advised that the proof of insurance on file was for a Dodge Dakota and not the Jeep Grand Cherokee listed on the policyThe member was advised to submit a Bill of Sale or a registration showing the new owners of the Jeep in order to back date the cancellation of the policyUnfortunately, the requested information was not received so the cancellation date was not adjusted.As a courtesy, since it was clear that the member wanted to cancel the policy and had obtained other insurance effective July 30, 2015, the cancellation date of policy *** *** has been adjusted to July 30, The collection balance of $has been cleared and a refund of $has been mailed to the member at *** *** **, Walnut, MS 38683.If you have any additional questions, please contact Sharon W*** at w***[email protected] or via phone at ###-###-####.Office of Customer Advocacy | One Nationwide Plaza, 3-04-| Columbus, OH 43215-
Dear Ms*** This letter is in regards to above matter concerning the repairs done to Mrand Mrs***’s homeMrand Mrs*** filed a claim on January 18, after a water supply line burst in the ceilingThis burst supply line caused water damage to the
structure and contentsWhen filing the claim, our member was offered emergency services to address any immediate mitigation needsMrand Mrs*** accepted the emergency services and a mitigation contractor *** *** *** was dispatched immediatelyThey were on-site January 18, starting mitigation effortsMichael E*** was assigned as the handling claims adjusterMrE*** made contact with Mrand Mrs*** shortly after being assigned the claim Once the mitigation was complete, Mrand Mrs*** agreed to have *** *** *** complete the necessary insurance related repairs and signed a contract with *** *** ***The claims adjuster Michael E***, wrote an estimate of repairsBoth Mrand Mrs*** and *** *** *** were provided copies of the estimate and the repairs were authorized to startThe scope of work was agreed to by all parties*** *** *** then worked with Mrand Mrs*** on selections, and the repairs moved forward. Mrand Mrs*** contacted me with quality concerns and also has accused *** *** *** of doing “shoddy” workNationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by a program vendor, which *** *** *** isI inspected the home within days of getting my first call from Mrs***Mrs*** had several concerns which I have highlighted below and have provided you with what was done to rectify the reported issuesI inspected the home a second time after the member presented additional concerns and continued to work with *** *** *** and Mrand Mrs*** to bring their concerns to resolution Mrs*** accused *** *** *** of damaging the stoveShe believed that *** *** *** caused dents on the stove when it was being moved*** *** *** was adamant that there were dents in this stove prior to the repair commencingMrand Mrs*** purchased a stove that exceeded the agreed upon amount of $and Nationwide later agreed to pay the additional amount. *** *** *** has agreed to replace the blinds in the front room or compensate the member for sameMrs***l advised that *** *** *** damaged a lamp*** *** *** has agreed to repair or replace the lampMrs***l advised of various touch ups that were necessary with the paint*** *** *** added this to a punch list and took care of this shortly after our first meeting. Mrs***l was unhappy with the way some of the base trim lookedI had *** *** *** correct some of these small areasSeveral of the gaps noted can be contributed to the concrete foundation which is not 100% levelI inspected the flooring and thought that the flooring replacement looked quite goodMrs***l was not happy with one of the seams in the carpetMrs***l also had concerns with the quality of carpet in one of the roomsThis is the carpet that Mrs***l had selected and was like kind, and quality to what they had prior to the loss Mrs***l advised that she was not happy with the cabinets and countertops that she had selectedI verified that the vendor installed exactly what they selectedThe cabinet installation looked very goodMrand Mrs***l approved the cabinets, finish, layout and the countertop I asked *** *** *** that they contact their cabinet representative to come out and inspect the issues that Mrand Mrs***l have with some minor blemishesThe cabinet representative replaced a shelf and also provided *** *** *** with an additional moldingThis was an extra, and at no charge to the insuredMrand Mrs***l have some concerns with some minor imperfections in the drywall*** *** *** is more than happy to address these and do the additional touch ups to the paint Mrs***l has expressed concerns with the rear door closest at the point of originNo damages or swelling of the wood were found to the door, after the mitigation was completedOnly paint was needed, due to discolorationI discussed this with Mr***l on my two visits and he agreed with me that the door functioned fine, and that it was just an older door Several of the issues noted by Mrs***l have been taken into consideration and the appropriate actions/payments have been made accordinglyThe repairs made by *** *** *** were of quality work and Nationwide has made accommodations’ to assist Mrand Mrs***l through the process and will continue to work with them to ensure their satisfaction My review of the claim payments show that we have paid the loss properlyMrand Mrs***l have not released all payments to *** *** *** for services rendered. Nationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by *** *** *** and will continue to address any workmanship issues as presented We have reached out to *** *** regarding her current concerns We will be meeting with Ms*** at her residence on Thursday, January 26, in order to complete a supplemental inspection If you have any questions If you have any additional questions, please contact Customer Advocacy Coordinator Angela S*** at ###-###-#### or *** Sincerely, Stacey H***
This letter is in response to the complaint filed with your agency by *** *** ** ***s regarding her homeowner policyOur records indicate the policy was written with an effective date of January 27, The policy was cancelled on January 28, 2016, with an effective date of January 27, 2016, at the request of the Member
One payment of $was received on December 23, On February 1, 2016,
Nationwide issued a refund to the address listed on the policyThe refund was mailed to *** *** Rd., Winchester, VA 22603-On March 7, 2016, the refund was stop paid and a new check in the amount of $was mailed to the Member at *** *** CtWinchester, VA
If you should have any other requests or questions regarding this matter please do not hesitate to contact me
All good and well only the agent who sold me your piece of crap,self-consuming policy never told me I would have to pay more than the $per month which you withdrew on automatic debit from my checking account monthlyAlso,prior to selling me this piece -of-crap policy that never once increased in value over the lifetime of said policy,had me transfer the funds from a guaranteed life policy to open this oneThe previous policy had a $50,death benefit and you had automatically debited my checking account for that policy for $25/month for some yearsSo, your agent sold me a policy that had a $50,death benefit and always went up in value to a piece-of-crap policy that had a $75,death benefit but always went down in value until it was completely lapsed and had $value and now I have no life insurance despite having paid Nationwide $25/month for some yearsFurthermore the guaranteed fund you reference was not available in your piece-of-crap policy that benefits noone except Nationwide & *** *** ***,now retired, as near as I can tell.I'm sure it is not illegal for you to sell such policies,although it probably should be, but it's certainly unethical. Just another rip-off job by big insurance to the average working man.Congratulations Nationwide and you should be ashamed of yourselves
Regards, *** ***
I am in receipt of your letter to *** *** dated February 22, 2016.Review of policy *** found the member called several times in order to cancel the policy effective July 30, Several attempts were made to obtain a cancellation request formSince a completed cancellation form was
not received the policy remained active until it cancelled for non-payment effective October 12, 2015.On January 26, 2016, the member called regarding the policy cancellation date and was advised that the proof of insurance on file was for a Dodge Dakota and not the Jeep Grand Cherokee listed on the policyThe member was advised to submit a Bill of Sale or a registration showing the new owners of the Jeep in order to back date the cancellation of the policyUnfortunately, the requested information was not received so the cancellation date was not adjusted.As a courtesy, since it was clear that the member wanted to cancel the policy and had obtained other insurance effective July 30, 2015, the cancellation date of policy *** *** has been adjusted to July 30, The collection balance of $has been cleared and a refund of $has been mailed to the member at *** *** **, Walnut, MS 38683.If you have any additional questions, please contact Sharon W*** at w***[email protected] or via phone at ###-###-####.Office of Customer Advocacy | One Nationwide Plaza, 3-04-| Columbus, OH 43215-