Please accept this as a formal notification that Nationwide made contact with me to settle the disputeI am very satisfied with the outcome, as it was acknowledge, there was an error in their part and they honored to reinstate the policy to avoid a lapse of coverage. *** ***
Dear Ms*** This letter is in regards to above matter concerning the repairs done to Mrand Mrs***’s homeMrand Mrs*** filed a claim on January 18, after a water supply line burst in the ceilingThis burst supply line caused water damage to the
structure and contentsWhen filing the claim, our member was offered emergency services to address any immediate mitigation needsMrand Mrs*** accepted the emergency services and a mitigation contractor *** *** *** was dispatched immediatelyThey were on-site January 18, starting mitigation effortsMichael E*** was assigned as the handling claims adjusterMrE*** made contact with Mrand Mrs*** shortly after being assigned the claim Once the mitigation was complete, Mrand Mrs*** agreed to have *** *** *** complete the necessary insurance related repairs and signed a contract with *** *** ***The claims adjuster Michael E***, wrote an estimate of repairsBoth Mrand Mrs*** and *** *** *** were provided copies of the estimate and the repairs were authorized to startThe scope of work was agreed to by all parties*** *** *** then worked with Mrand Mrs*** on selections, and the repairs moved forward. Mrand Mrs*** contacted me with quality concerns and also has accused *** *** *** of doing “shoddy” workNationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by a program vendor, which *** *** *** isI inspected the home within days of getting my first call from Mrs***Mrs*** had several concerns which I have highlighted below and have provided you with what was done to rectify the reported issuesI inspected the home a second time after the member presented additional concerns and continued to work with *** *** *** and Mrand Mrs*** to bring their concerns to resolution Mrs*** accused *** *** *** of damaging the stoveShe believed that *** *** *** caused dents on the stove when it was being moved*** *** *** was adamant that there were dents in this stove prior to the repair commencingMrand Mrs*** purchased a stove that exceeded the agreed upon amount of $and Nationwide later agreed to pay the additional amount. *** *** *** has agreed to replace the blinds in the front room or compensate the member for sameMrs***l advised that *** *** *** damaged a lamp*** *** *** has agreed to repair or replace the lampMrs***l advised of various touch ups that were necessary with the paint*** *** *** added this to a punch list and took care of this shortly after our first meeting. Mrs***l was unhappy with the way some of the base trim lookedI had *** *** *** correct some of these small areasSeveral of the gaps noted can be contributed to the concrete foundation which is not 100% levelI inspected the flooring and thought that the flooring replacement looked quite goodMrs***l was not happy with one of the seams in the carpetMrs***l also had concerns with the quality of carpet in one of the roomsThis is the carpet that Mrs***l had selected and was like kind, and quality to what they had prior to the loss Mrs***l advised that she was not happy with the cabinets and countertops that she had selectedI verified that the vendor installed exactly what they selectedThe cabinet installation looked very goodMrand Mrs***l approved the cabinets, finish, layout and the countertop I asked *** *** *** that they contact their cabinet representative to come out and inspect the issues that Mrand Mrs***l have with some minor blemishesThe cabinet representative replaced a shelf and also provided *** *** *** with an additional moldingThis was an extra, and at no charge to the insuredMrand Mrs***l have some concerns with some minor imperfections in the drywall*** *** *** is more than happy to address these and do the additional touch ups to the paint Mrs***l has expressed concerns with the rear door closest at the point of originNo damages or swelling of the wood were found to the door, after the mitigation was completedOnly paint was needed, due to discolorationI discussed this with Mr***l on my two visits and he agreed with me that the door functioned fine, and that it was just an older door Several of the issues noted by Mrs***l have been taken into consideration and the appropriate actions/payments have been made accordinglyThe repairs made by *** *** *** were of quality work and Nationwide has made accommodations’ to assist Mrand Mrs***l through the process and will continue to work with them to ensure their satisfaction My review of the claim payments show that we have paid the loss properlyMrand Mrs***l have not released all payments to *** *** *** for services rendered. Nationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by *** *** *** and will continue to address any workmanship issues as presented We have reached out to *** *** regarding her current concerns We will be meeting with Ms*** at her residence on Thursday, January 26, in order to complete a supplemental inspection If you have any questions If you have any additional questions, please contact Customer Advocacy Coordinator Angela S*** at ###-###-#### or *** Sincerely, Stacey H***
I reviewed the response made by the business in reference to complaint ID *** I DO NOT find the resolution is satisfactory to me, but there is nothing I can do about itIt seems the only way one can afford to have homeowner's insurance is if it is never actually usedA significant increase in the premium for my policy resulted from having submitted a claim of approximately $2000, a rather paltry sum considering the cost of home repairs in generalThe premium increase, however, was hefty, outrageous, and highly objectionable to me, but they have me over the proverbial barrel as do most insurance companies anymore.I suggest Nationwide Insurance start including in their billing and policy declaration information a breakdown of their point system they attach to their claims and what that means in terms of the dollars and cents increase the consumer will incur in the next premium that comes due should they actual use their insurance That way, the consumer can at least have the information they need to decide if they can afford to file a claim as opposed to believing that their insurance is there to help them, but then being blind-sided by the hike in premium once they have actually used it for what it was supposedly intended for I prefer to make informed decisions, but this is impossible when dealing with NationwideThe agents themselves don't know the workings of the connections between the points system and premium increases and cannot, therefore, advise a customer effectively on taking the risk of filing a claim and whether subsequently, the customer will be able to continue to afford to keep insurance on their property in the futureI was handed off to three, perhaps four employees during one phone call before anyone could be located who was able to answers my questions about their claims system of points alone. If the whole insurance field weren't equally as impossible to navigate, I would seek insurance elsewhereI fear I would only be trading one set of headaches for another however
Regards, *** ***
I am in receipt of your letter to *** *** dated February 22, 2016.Review of policy *** found the member called several times in order to cancel the policy effective July 30, Several attempts were made to obtain a cancellation request formSince a completed cancellation form was
not received the policy remained active until it cancelled for non-payment effective October 12, 2015.On January 26, 2016, the member called regarding the policy cancellation date and was advised that the proof of insurance on file was for a Dodge Dakota and not the Jeep Grand Cherokee listed on the policyThe member was advised to submit a Bill of Sale or a registration showing the new owners of the Jeep in order to back date the cancellation of the policyUnfortunately, the requested information was not received so the cancellation date was not adjusted.As a courtesy, since it was clear that the member wanted to cancel the policy and had obtained other insurance effective July 30, 2015, the cancellation date of policy *** *** has been adjusted to July 30, The collection balance of $has been cleared and a refund of $has been mailed to the member at *** *** **, Walnut, MS 38683.If you have any additional questions, please contact Sharon W*** at w***[email protected] or via phone at ###-###-####.Office of Customer Advocacy | One Nationwide Plaza, 3-04-| Columbus, OH 43215-
Please accept this as a formal notification that Nationwide made contact with me to settle the disputeI am very satisfied with the outcome, as it was acknowledge, there was an error in their part and they honored to reinstate the policy to avoid a lapse of coverage. *** ***
Dear Ms*** This letter is in regards to above matter concerning the repairs done to Mrand Mrs***’s homeMrand Mrs*** filed a claim on January 18, after a water supply line burst in the ceilingThis burst supply line caused water damage to the
structure and contentsWhen filing the claim, our member was offered emergency services to address any immediate mitigation needsMrand Mrs*** accepted the emergency services and a mitigation contractor *** *** *** was dispatched immediatelyThey were on-site January 18, starting mitigation effortsMichael E*** was assigned as the handling claims adjusterMrE*** made contact with Mrand Mrs*** shortly after being assigned the claim Once the mitigation was complete, Mrand Mrs*** agreed to have *** *** *** complete the necessary insurance related repairs and signed a contract with *** *** ***The claims adjuster Michael E***, wrote an estimate of repairsBoth Mrand Mrs*** and *** *** *** were provided copies of the estimate and the repairs were authorized to startThe scope of work was agreed to by all parties*** *** *** then worked with Mrand Mrs*** on selections, and the repairs moved forward. Mrand Mrs*** contacted me with quality concerns and also has accused *** *** *** of doing “shoddy” workNationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by a program vendor, which *** *** *** isI inspected the home within days of getting my first call from Mrs***Mrs*** had several concerns which I have highlighted below and have provided you with what was done to rectify the reported issuesI inspected the home a second time after the member presented additional concerns and continued to work with *** *** *** and Mrand Mrs*** to bring their concerns to resolution Mrs*** accused *** *** *** of damaging the stoveShe believed that *** *** *** caused dents on the stove when it was being moved*** *** *** was adamant that there were dents in this stove prior to the repair commencingMrand Mrs*** purchased a stove that exceeded the agreed upon amount of $and Nationwide later agreed to pay the additional amount. *** *** *** has agreed to replace the blinds in the front room or compensate the member for sameMrs***l advised that *** *** *** damaged a lamp*** *** *** has agreed to repair or replace the lampMrs***l advised of various touch ups that were necessary with the paint*** *** *** added this to a punch list and took care of this shortly after our first meeting. Mrs***l was unhappy with the way some of the base trim lookedI had *** *** *** correct some of these small areasSeveral of the gaps noted can be contributed to the concrete foundation which is not 100% levelI inspected the flooring and thought that the flooring replacement looked quite goodMrs***l was not happy with one of the seams in the carpetMrs***l also had concerns with the quality of carpet in one of the roomsThis is the carpet that Mrs***l had selected and was like kind, and quality to what they had prior to the loss Mrs***l advised that she was not happy with the cabinets and countertops that she had selectedI verified that the vendor installed exactly what they selectedThe cabinet installation looked very goodMrand Mrs***l approved the cabinets, finish, layout and the countertop I asked *** *** *** that they contact their cabinet representative to come out and inspect the issues that Mrand Mrs***l have with some minor blemishesThe cabinet representative replaced a shelf and also provided *** *** *** with an additional moldingThis was an extra, and at no charge to the insuredMrand Mrs***l have some concerns with some minor imperfections in the drywall*** *** *** is more than happy to address these and do the additional touch ups to the paint Mrs***l has expressed concerns with the rear door closest at the point of originNo damages or swelling of the wood were found to the door, after the mitigation was completedOnly paint was needed, due to discolorationI discussed this with Mr***l on my two visits and he agreed with me that the door functioned fine, and that it was just an older door Several of the issues noted by Mrs***l have been taken into consideration and the appropriate actions/payments have been made accordinglyThe repairs made by *** *** *** were of quality work and Nationwide has made accommodations’ to assist Mrand Mrs***l through the process and will continue to work with them to ensure their satisfaction My review of the claim payments show that we have paid the loss properlyMrand Mrs***l have not released all payments to *** *** *** for services rendered. Nationwide Insurance Company provides a year Limited Workmanship Guarantee on the estimated repairs completed by *** *** *** and will continue to address any workmanship issues as presented We have reached out to *** *** regarding her current concerns We will be meeting with Ms*** at her residence on Thursday, January 26, in order to complete a supplemental inspection If you have any questions If you have any additional questions, please contact Customer Advocacy Coordinator Angela S*** at ###-###-#### or *** Sincerely, Stacey H***
I reviewed the response made by the business in reference to complaint ID *** I DO NOT find the resolution is satisfactory to me, but there is nothing I can do about itIt seems the only way one can afford to have homeowner's insurance is if it is never actually usedA significant increase in the premium for my policy resulted from having submitted a claim of approximately $2000, a rather paltry sum considering the cost of home repairs in generalThe premium increase, however, was hefty, outrageous, and highly objectionable to me, but they have me over the proverbial barrel as do most insurance companies anymore.I suggest Nationwide Insurance start including in their billing and policy declaration information a breakdown of their point system they attach to their claims and what that means in terms of the dollars and cents increase the consumer will incur in the next premium that comes due should they actual use their insurance That way, the consumer can at least have the information they need to decide if they can afford to file a claim as opposed to believing that their insurance is there to help them, but then being blind-sided by the hike in premium once they have actually used it for what it was supposedly intended for I prefer to make informed decisions, but this is impossible when dealing with NationwideThe agents themselves don't know the workings of the connections between the points system and premium increases and cannot, therefore, advise a customer effectively on taking the risk of filing a claim and whether subsequently, the customer will be able to continue to afford to keep insurance on their property in the futureI was handed off to three, perhaps four employees during one phone call before anyone could be located who was able to answers my questions about their claims system of points alone. If the whole insurance field weren't equally as impossible to navigate, I would seek insurance elsewhereI fear I would only be trading one set of headaches for another however
Regards, *** ***
I am in receipt of your letter to *** *** dated February 22, 2016.Review of policy *** found the member called several times in order to cancel the policy effective July 30, Several attempts were made to obtain a cancellation request formSince a completed cancellation form was
not received the policy remained active until it cancelled for non-payment effective October 12, 2015.On January 26, 2016, the member called regarding the policy cancellation date and was advised that the proof of insurance on file was for a Dodge Dakota and not the Jeep Grand Cherokee listed on the policyThe member was advised to submit a Bill of Sale or a registration showing the new owners of the Jeep in order to back date the cancellation of the policyUnfortunately, the requested information was not received so the cancellation date was not adjusted.As a courtesy, since it was clear that the member wanted to cancel the policy and had obtained other insurance effective July 30, 2015, the cancellation date of policy *** *** has been adjusted to July 30, The collection balance of $has been cleared and a refund of $has been mailed to the member at *** *** **, Walnut, MS 38683.If you have any additional questions, please contact Sharon W*** at w***[email protected] or via phone at ###-###-####.Office of Customer Advocacy | One Nationwide Plaza, 3-04-| Columbus, OH 43215-