I have the items in my possession I have had several evaluations performed by experts But Nationwide just discounts them I am requesting that someone from the Revdex.com examine the itemsOr, please provide contact information for examiners that could provide opinions regarding the damaged clothing and shoes I have attached file and will be glad to send other supporting pictures and statements from the cobblers, dry cleaners and shoe manufactures Nationwide said they would send an expert to examine one of my Persian rugs That has not happened
Regards, *** ***
Nationwide has caused me serious damages by their actionThey have strained my relationship with a different Institution (*** ***) and when Nationwide finally did present me with a check for my funds they further hindered me by initially telling the bank who was processing it, “the check was invalid”Nationwide is either grossly incompetent or an intentional bad actorI have only recently been able to begin recovering from their behaviorI will not consider this case closed until Nationwide reimburses me $in damages they have caused me.Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have completed Nationwide's request by taking my truck to ***They performed a full vehicle inspection and appraisalNow there is documented proof that my truck has indeed suffered substantial diminished value as a direct result of the accident caused by their insured.Attached is my response letter to Nationwide regarding this claim and the *** appraisal.It is now time for Nationwide to settle this claim and to make me once again financially whole
Regards,
*** ***
Attached is a copy of my April 4, statement from Nationwide stating mo payment April - May is $page 1 It cleared my bank on 4-2-so it was not late Page attached.Page is part of your letter stating they cancelled on April 28, Insurance was paid through May 4, so why do I woe according to Nationwide $There is no reason for fees
I have reviewed the above reference complaint and would like to respond.Ms*** completed an application for insurance coverage with Nationwide Non-Standard at 6:54AM on April 18, under policy #***Ms*** then filed a claim for a hit and runaccident that she advised occurred around
10:AM on that same dayWhen Ms*** filed theclaim, the application for policy #*** had not been approved or processed by our UnderwritingdepartmentAs the new policy was not in our system, the Customer Service representative filed theclaim under a policy Ms*** had with Nationwide in 2015, policy #***.Claims adjuster *** *** spoke with Ms*** less than two hours after the claim was filedand advised Ms*** that policy #*** had cancelled effective May 5, At this time, Ms.*** did not make any mention of a policy application for policy #*** with Nationwide andstated to Ms*** that she had Allstate insuranceMs*** advised for Ms*** to file theclaim with her Allstate policy since she was advised that policy was active at the time of loss.On April 19, 2016, the associate received an alert that there was a new policy, policy #***Ms.*** then called Ms*** to advise of the active policy and took a recorded statement inregards to the facts of lossI reviewed the recorded statement and Ms*** asked all of theappropriate questions necessary to complete an investigation.On April 25, 2016, the payment to instate policy #*** was returned for non-sufficient funds andpolicy #*** was cancelled back to inceptionI advised Ms*** that policy #*** wascancelled back to inception and there was no coverage for this lossMs*** advised that whenshe was told policy #*** was cancelled during her initial conversation with Ms***, shecalled her bank to stop the payment that she had made to instate policy #***I explained toMs*** that she was not advised to stop the payment and in doing so, policy #***cancelled back to inception.In conclusion, our investigation revealed that there was no coverage for this date of loss under policy#*** or policy #*** and the claim was denied due to lack of coverage.If you require further assistance, please contact our *** *** ***, Lance R***,at ###-###-#### or by email at ***.Sincerely,Dudley S***
I am responding to the reply from Ms*** on my initial response questioning why she was unable to retain the salvaged vehicle.As noted prior, the estimate of repair was $3,and the unrelated damage of repair found on the vehicle was $1,totaling $5,The Actual Cash Value of the Honda Civic was $ 5,less $for conditioning with a total of $4,Therefore, the damage on the Honda Civic met the guidelines for the State of Ohio declaring the vehicle was impractical to repair and is a total loss, due to the total amount of damage found on the vehicle.As MrWhite explained to Ms***, on a total loss settlement with a loan involved, the loan must be satisfied for consideration to be given for an owner retain total loss vehicleIn this case, Ms*** still has an outstanding balance on the loan, once the total loss settlement amount was appliedThe settlement was $3,and the payoff on the loan was $5,Therefore, Nationwide Retain was the only option available in this case.I am sorry that the outcome was not satisfactory to Ms***We strive to meet our customer’s needs, but understand that sometimes we are unable to do soIf you should have any questions or wish to discuss the matter further, please feel free to call me.If you require further assistance, please contact our Customer Relations Coordinator, Lance R***, at ###-###-#### or by email at ***Sincerely,Nan Q***
Yes, it's true that we received an initial payment, the day after this complaint was filedBut this response does nothing to address the poor communication/response that we received from our adjuster Also, it was my husband, not myself that filed the claim...they never called him with a claim number as he was promisedWe had to call in days later to get that information We had no proactive communication from our adjuster It took multiple calls/emails to get communication with her, and most of the time we had to have our Agent's office call her or her supervisor to even return a phone call
Regards, *** ***
Dear Ms***I am writing in response to your concerns regarding your refinance.I am very sorry to hear that you have had difficulty in completing the refinance process.I have gotten in contact with *** ***, *** *** *** *** and explained thesituation*** has been able to review the
information and has taken ownership ofyour concerns*** explained that she is actively working with you and has spokenwith you today, 09/04/2015, and will speak with you again on 09/08/2015.Again, I apologize for the frustration you have experienced in attempting to completethe refinance processWe hope that we can come to a resolution for you in the nextcoming daysPlease feel free to reach out to me if there is anything further I might do toassist you.Sincerely,Sara H*** ** *** ***###-###-####
The following response was provided by both Claims Manager, Gregory W*** and Claims Manager, Adam A***We have reviewed the complaint in questionSpecifically, in regards to concerns about delays to determine if this customer’s vehicle was a total loss, the following events are outlined for
consideration.The date of loss of the accident was September 3, 2016, a SaturdayMonday was a national holiday and Ms*** agreed to drop her vehicle off at *** *** on Tuesday, September 6, 2016.On September 6, 2016, we sent an assignment to *** *** with details of her claim to start the evaluation process to repair her vehicle.On the following Monday, September 12th, we spoke to *** *** and they advised they needed to gain additional access to locations of the vehicle to determine if it was in fact repairable.On Wednesday, September 14th, we received documentation from *** *** that they deemed the vehicle to be a total loss.On Thursday, September 15th, we had a final determination and a value of the vehicleBy the next day the 16th, we made contact with Mrs*** to extend an offer and start the next phase of the process to settle her claim, which included working with her bank.The claim was settled on October 3, in the amount of $16,and it was paid to *** *** ***Sincerely,Gregory W***ccident on Saturday, September 3rdThis was reported to our company on Sunday, September 4thOn Monday, September 5th, our investigation was completed and found the other party to be at fault and it was determined that a liability denial was appropriateAt this time adjuster noted the other party is 100% at fault and mistakenly marked that this was a chargeable accident in the notesThe error was brought to the adjuster’s attention and this has been corrected within our systemThe information now reflects that this is 100% the other party’s fault and this is non-chargeable.In review of the transportation issueMs*** did not elect, nor pay for, rental reimbursement coverage within the insurance policyTherefore, we were and are unable to provide a rental vehicle or reimbursement for these out of pocket expenses.If you require further assistance, please contact our Customer Advocacy Coordinator, Christine G***, at ###-###-#### or by email at ***Sincerely,Adam A***
Dear Mr***I am writing in response to your concerns surrounding your direct checking account with Nationwide Bank.First, please allow me to apologize for the unsatisfactory experience you have had with your new account.Nationwide Bank has proactively chosen to monitor account activityYour
account was opened on August 18,and the check that was submitted far deposit was processed on Augus124,Because your accountwas under days old it was considered a new accountFor this reason, new accounts are subject to closerscrutinyI thank you for providing the requested documentation to our Customer Resolution team as well as ourLoss Control teamUpon review, that did allow us to remove the restriction on your account.Again, I apologize for any inconvenience or frustration this caused for youPlease feel free to reach out to me ifthere is anything further I may do for you.Sara H*** ** *** ***Nationwide Bank###-###-####
Obviously, someone does not know how to read doctor's notesThe note on 7/30/clearly states that she has laryngeal paralysis and that the lateral chest X-ray shows a cardiac silhouetteAt no place in the 7/30/notes was pneumonia even mentioned. As I mentioned when I spoke to the rep, I never had these issues when it was VPI and now that it has been taken over by Nationwide, I am having issuesI am hugely disappointed in NationwideThey have lost a customer since I will not be insuring my new puppy with themI will also not recommend Nationwide to friends, family, and other dog training professionals. So much for being a loyal customer for years
Regards, *** ***
Thank you for your recent inquiry regarding a complaint you received from Ms*** ***I have reviewed this claim file and would like to address her concerns.The concern regarding the poor time serviceThis claim was filed on June 23, 2015, for a theft that occurred at the residence with all
entries of the home sustaining damage from a break inThe handling adjuster made contact on June 25th when the claim was assigned to him to gather the facts of the lossOn June 27, 2015, the adjuster received pictures of the damages to the home and on July 2nd, received an estimate from Lowe’s(The adjuster was also investigating the personal property that was stolen.) Once this was completed, he prepared an estimate for repairs on July 15, The adjuster, at this point, had not yet received the Power of Attorney to be able to speak with the relatives of our insured regarding the loss; this was received on August 5thThe additional information for the Lowe’s estimate was received on August 31st, and a message was left with the insured at that time.The first payment was issued on September 3, 2015.The concern regarding the unsatisfactory estimate…The estimate for the damages sustained in this loss was prepared based on the prices that were current in the area at the time of the lossThe estimated cost for the materials was in line, but there was a difference in labor costWe did offer to have one of our preferred contractors in the area to come out, which they agreed to, but later cancelledHowever, this claim has since been paid out on and is moving forward to conclusion with communication with the insured’s family.We hope this will resolve all pending concernsHowever, if you should have any questions or wish to discuss the matter further, please feel free to call me.Sincerely,Christopher K*** ***
Thank you for the opportunity to respond to the Revdex.com regarding policy number for *** *** and to address her concerns about the policy On 11/03/2008, Mrs*** started a six-month personal auto insurance policy through the *** ** *** insurance
agencyThe policy was on a 20% down payment and five installment electronic funds transfer (EFT) bill planThe policy cancelled effective 05/03/when the renewal payment of $was not made On 09/08/a renewal offer was mailed to Mrs*** advising that a payment of $would be automatically drafted from her account on 11/03/to start the next six-months of coverage On 11/03/2016, an EFT payment schedule was mailed to Mrs*** outlining the next five months of payments, and thanking her for the renewal payment taken On 04/07/2017, Mrs*** contacted the member service center regarding the fact that her policy was still activeShe advises the Member Care Representative (MCR) that she received a renewal offer despite calling the agent’s office to cancelThe MCR asked if Mrs*** ever went into the agency or signed a cancellation requestMrs*** confirmed that she just called to cancel the policy, and that she never went into the agent’s office or signed a cancellation requestThe MCR asks probing questions as to whether Mrs*** had other coverage at the time, or if she had turned in the plates for the vehicle to show that the coverage was not neededMrs*** advises she has no such documentation, at which point the MCR offers to send her a cancel request to sign, which can be back dated up to daysThe MCR also stopped the EFT on that call so no further payments would draft from Mrs***’s account During this call, Mrs*** is transferred to an Escalation Specialist who reaches out to the *** ** *** agencyThe Escalation Specialist speaks to agent *** and asks if they have a cancel request on file*** checks and advises that there is nothing on file, and that if Mrs*** had called in to cancel she would have been advised to come into the office to sign the request On 06/16/2017, I spoke with agent *** at the *** ** *** agencyShe advised that had Mrs*** called the agency to cancel this policy, they would have asked her to come in and sign a cancellation requestShe further advised that Mrs*** has been in contact with the agency several times in regards to this matter, and has been advised that proof showing the policy was no longer needed would be required to back date the cancellationThe agency has no record of Mrs*** calling in to cancel her policy If you require further assistance, please contact me, Charity W***, at ###-###-#### or by email at *** Sincerely, Jillian J*** Analyst, Process Management
I am rejecting this response because as this has been ongoing since September when the new policy was actually cancelled since the agent didn't set up the policy correctlyPer the attachment just like all the other reps the blame was placed on me regarding the uninsured motorist policy being placed
back on the accountAs you can see the majority of the information in this final response to Revdex.com was never provided prior to the involvement of Revdex.comFrom the attachment the analyst states that I never signed them yet in the response to Revdex.com she states that they were signed but due to their error it was placed back onto the loanI kept asking for the signed copy which would show the date and nobody was able to provide this. The reason is was "caught" in February, is because I have been calling since January trying to get an answer on why my account has never been billed for the correct amountIt was my 6th call in February that prompted them to send the file for reconcilement which caught these errors. Please have the analyst go back through all of the calls including the one in September when the policy was cancelled on accident by nationwideAlso both policies were paid on the exact same day with the same exact card so how did one policy star in August and one in September? In addition, why would I know as customer by calling in on that date that my policy would then be billed for months instead of 6? That was never disclosed not even during the months I called prior to being finally sent to escalations in March due to me threatening to file a claim with Revdex.comAgain I signed documents to be billed one amount and that amount has not been drafted since the policy startedMy drafting has never changed per the attachment received from the analyst, which I included so why would I think by simply switching the states that it would now create this issue, whose job was it to provide that information ? Is it not their obligation to give full disclosure asking how it would be billed since I was also accused of changing my drafting date and that was never changed as I was told that the date would be same and my policy would bill as advisedI attached the confirmation page from the payment for both policies as well as the confirmation of receiving my signed documents on 9/8/I feel that I shouldn’t penalized for them telling my policy would remain the same and it didn’tSo am I still required to change to what date for proper billing and how will I know this will be actual amount?
We are in receipt of the complaint on the above mentioned matterClaims Associate, Eric V***, hasbeen working with Mrand Mrs*** regarding this claimMrV*** has made several revisionsto the estimate for repairs to address some of the concerns mentioned in the complaint as outlinedbelow:? After discussion with the ***’s contractor and the cabinet installer, we agreed to thereplacement of the kitchen cabinets? The master bedroom carpet was to be resolved directly by *** and their subcontractorAs thishas not been resolved at this time, we agreed to the replacement of this carpet.A copy of the revised estimate has been provided to the ***MrV*** has reviewed therevisions named above with Mrs*** and she agreed and advised there is nothing additionalneeded at this timeA copy of the revised estimate is attached to this response.If you have any additional questions, please contact Customer Advocacy Coordinator AngelaS*** at *** or ***Sincerely,Stacey H***
The point is my car was not in need of repair until your policy holder hit meYou're free to inspect all you want to inspect the damage is the same I'm not going back and forward with you about this. If you don't understand what I asked of you over the phone I'll type it out for you. PROVIDE ME WITH THE LAW THAT STATES THAT YOU DO NOT HAVE TO REPLACE MY CAR PARTS I DON'T CARE ABOUT YOUR OPINION ON THE MATTERI WANT TO SEE THE LAW THAT SHOWS THAT WHAT YOU'RE DOING IS THE PROPER WAY TO GO ABOUT THIS MATTERTHAT'S ALL I'M ASKINGClearly you don't have this answer so get me someone that does so we can all go our own way.
Regards, *** ***
A review of our records show that the Member started the quoting process and bound this policy via Nationwide’s website, Nationwide.com, on December 14, The policy remained in force until cancelling effective November 1, for non-paymentThe last payment received was on September 3,
in the amount of $A billing statement was sent to the member on September 21, by email at ***@mchsi.com and by way of the United States Postal Service indicating that a payment in the amount of $was due on October 14, On October 20, 2015, a Notice of Cancellation was mailed via the United States Postal Service as required by the Georgia Department of InsuranceThis Notice indicated that the policy would cancel effective November 1, if payment was not received by October 31, Payment was not received by the due date, so the policy did cancelOn November 6, 2015, a Payment Notice was mailed to the member via the United States Postal Service indicating that the bill for $represented the unpaid balance due for coverage provided from the June 14, renewal to the November 1, cancellation dateThe Notice also advised the member that if payment was not made, that it was possible a collection agency might contact her and that it could have a negative effect on her creditA copy of each document is enclosedThe member called Nationwide on February 16, 2016, indicating that her vehicle was inoperable and that she had cancelled her tags and had called Nationwide requesting that her policy be cancelledOur associate inquired as to when the member contacted Nationwide and on what date she cancelled her tags, but she was unable to rememberIn the State of Georgia, Nationwide requires a signed, written request from the member in order to cancel an insurance policy; whether it be through DocuSign or a Policy Cancellation Request form that we can mail or fax to the member for their signatureThe member indicated she had not signed a cancellation formAlso, a search of our Call Copy recording system shows that since September 3, 2015, Nationwide has received two calls from the member’s phone number ###-###-####The first call was on February 14, 2016, and lasted only thirty-five seconds before our associate advised the caller that she could not hear them and for them to call backThe second call was received on February 16, at which time the member explained her concern regarding the collection letter she had receivedAfter our associate was unable to find a signed cancellation form in our document repository and no documentation of a previous in-coming call, she advised the member that we could adjust the cancellation date if she could obtain documentation from the Department of Motor Vehicles as to when she turned in/cancelled her tagsThe member indicating that she was not willing to obtain the documentation needed and that she would contact the Revdex.com insteadAs was indicated to the member, the November 1, cancellation date of the policy can be adjusted with proof that the tags were cancelled prior to that dateOnce the member obtains proof, the documentation can be faxed to ###-###-####A cover sheet should be included with the Automobile policy number clearly stated on both it and the Department of Motor Vehicles documentThe cover sheet should also indicate that she would like the cancellation date of the policy adjusted to match the date the tags were cancelledOnce the cancellation date is adjusted, Credit Collection Services will be automatically notified of any adjustment to the owed premiumIf the date adjustment fully clears the balance owed, any additional credit will be refunded to the memberIf you have any further questions or concerns please feel free to contact meSincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
First, it was already discussed with MsMelissa that the insurance will be backdated so that there is no lapse showing in coverage showing by DMV For some reason, she decided to just sent reimbursements for fines we paid to DMV; instead she was supposed to rectify this situation with DMV and get our records clear with DMV first To this date, this has not been done.What I don't understand is that, why do I have to pay insurance for backdated insurance? Usually we pay insurance for future, not for our past.Only thing I want to be rectified is that there is no lapse in insurance Why do I have to pay for something for something that there is no risk involved for your company.Basically, Nationwide is just benefiting for this situation Nationwide is definitely not on my side, they are just doing business and dirty one.Second, I don't have taxi receipts Ok, so Nationwide needs receipts Fine don't give me taxi reimbursements But, what happened to NOT providing me rental cars for which NationWide was wholly solely responsible.Why didn't you advise me that my cars will be suspended if I remove the liability insurance? You are not agreeing this fault of yours? So, basically you created all this problem for me, and now you just want my money without making things any better for me? Only for your business, and in a very dirty way.You sure are doing DIRTY BUSINESS I hate Nationwide from now on, and will strongly urge my family and friends about this situation
Regards,*** ***
This letter is in response to the complaint filed with your agency by *** *** regarding his AutomobilepolicyOur records indicate the policy was written with an effective date of August 31, The policy wasactive until July 31, 2015, with one lapse in coverage from May 26, 2015, until
June 6, The policy billed onan installment account with payments due on the 6th of the month for the most recent policy term.Unfortunately, Nationwide has no record of receipt of the signed cancellation request for the policyIf Mr***will provide a copy of the policy declarations showing when he obtained alternate insurance, Nationwide will alterthe cancellation date on his policy and adjust the balance due accordingly.Nationwide contacted the third party collection agency and put a day hold on the account to allow time for therequired documentation to be received without a negative impact to the member’s credit reportAttached pleasefind a complete premium and payment history for the policy for your records.Nationwide regrets that Ms*** did not receive the level of service he expected from NationwideWecontinually work to ensure our member receive the highest level of customer service.If you require further assistance, please contact *** *** ***, Jane G*** at ###-###-####,or by email at *** between the hours of 8:AM and 4:PM.Sincerely,Colleen F* *** ***t
I have the items in my possession I have had several evaluations performed by experts But Nationwide just discounts them I am requesting that someone from the Revdex.com examine the itemsOr, please provide contact information for examiners that could provide opinions regarding the damaged clothing and shoes I have attached file and will be glad to send other supporting pictures and statements from the cobblers, dry cleaners and shoe manufactures Nationwide said they would send an expert to examine one of my Persian rugs That has not happened
Regards, *** ***
Nationwide has caused me serious damages by their actionThey have strained my relationship with a different Institution (*** ***) and when Nationwide finally did present me with a check for my funds they further hindered me by initially telling the bank who was processing it, “the check was invalid”Nationwide is either grossly incompetent or an intentional bad actorI have only recently been able to begin recovering from their behaviorI will not consider this case closed until Nationwide reimburses me $in damages they have caused me.Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have completed Nationwide's request by taking my truck to ***They performed a full vehicle inspection and appraisalNow there is documented proof that my truck has indeed suffered substantial diminished value as a direct result of the accident caused by their insured.Attached is my response letter to Nationwide regarding this claim and the *** appraisal.It is now time for Nationwide to settle this claim and to make me once again financially whole
Regards,
*** ***
Attached is a copy of my April 4, statement from Nationwide stating mo payment April - May is $page 1 It cleared my bank on 4-2-so it was not late Page attached.Page is part of your letter stating they cancelled on April 28, Insurance was paid through May 4, so why do I woe according to Nationwide $There is no reason for fees
I have reviewed the above reference complaint and would like to respond.Ms*** completed an application for insurance coverage with Nationwide Non-Standard at 6:54AM on April 18, under policy #***Ms*** then filed a claim for a hit and runaccident that she advised occurred around
10:AM on that same dayWhen Ms*** filed theclaim, the application for policy #*** had not been approved or processed by our UnderwritingdepartmentAs the new policy was not in our system, the Customer Service representative filed theclaim under a policy Ms*** had with Nationwide in 2015, policy #***.Claims adjuster *** *** spoke with Ms*** less than two hours after the claim was filedand advised Ms*** that policy #*** had cancelled effective May 5, At this time, Ms.*** did not make any mention of a policy application for policy #*** with Nationwide andstated to Ms*** that she had Allstate insuranceMs*** advised for Ms*** to file theclaim with her Allstate policy since she was advised that policy was active at the time of loss.On April 19, 2016, the associate received an alert that there was a new policy, policy #***Ms.*** then called Ms*** to advise of the active policy and took a recorded statement inregards to the facts of lossI reviewed the recorded statement and Ms*** asked all of theappropriate questions necessary to complete an investigation.On April 25, 2016, the payment to instate policy #*** was returned for non-sufficient funds andpolicy #*** was cancelled back to inceptionI advised Ms*** that policy #*** wascancelled back to inception and there was no coverage for this lossMs*** advised that whenshe was told policy #*** was cancelled during her initial conversation with Ms***, shecalled her bank to stop the payment that she had made to instate policy #***I explained toMs*** that she was not advised to stop the payment and in doing so, policy #***cancelled back to inception.In conclusion, our investigation revealed that there was no coverage for this date of loss under policy#*** or policy #*** and the claim was denied due to lack of coverage.If you require further assistance, please contact our *** *** ***, Lance R***,at ###-###-#### or by email at ***.Sincerely,Dudley S***
I am responding to the reply from Ms*** on my initial response questioning why she was unable to retain the salvaged vehicle.As noted prior, the estimate of repair was $3,and the unrelated damage of repair found on the vehicle was $1,totaling $5,The Actual Cash Value of the Honda Civic was $ 5,less $for conditioning with a total of $4,Therefore, the damage on the Honda Civic met the guidelines for the State of Ohio declaring the vehicle was impractical to repair and is a total loss, due to the total amount of damage found on the vehicle.As MrWhite explained to Ms***, on a total loss settlement with a loan involved, the loan must be satisfied for consideration to be given for an owner retain total loss vehicleIn this case, Ms*** still has an outstanding balance on the loan, once the total loss settlement amount was appliedThe settlement was $3,and the payoff on the loan was $5,Therefore, Nationwide Retain was the only option available in this case.I am sorry that the outcome was not satisfactory to Ms***We strive to meet our customer’s needs, but understand that sometimes we are unable to do soIf you should have any questions or wish to discuss the matter further, please feel free to call me.If you require further assistance, please contact our Customer Relations Coordinator, Lance R***, at ###-###-#### or by email at ***Sincerely,Nan Q***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Yes, it's true that we received an initial payment, the day after this complaint was filedBut this response does nothing to address the poor communication/response that we received from our adjuster Also, it was my husband, not myself that filed the claim...they never called him with a claim number as he was promisedWe had to call in days later to get that information We had no proactive communication from our adjuster It took multiple calls/emails to get communication with her, and most of the time we had to have our Agent's office call her or her supervisor to even return a phone call
Regards, *** ***
Dear Ms***I am writing in response to your concerns regarding your refinance.I am very sorry to hear that you have had difficulty in completing the refinance process.I have gotten in contact with *** ***, *** *** *** *** and explained thesituation*** has been able to review the
information and has taken ownership ofyour concerns*** explained that she is actively working with you and has spokenwith you today, 09/04/2015, and will speak with you again on 09/08/2015.Again, I apologize for the frustration you have experienced in attempting to completethe refinance processWe hope that we can come to a resolution for you in the nextcoming daysPlease feel free to reach out to me if there is anything further I might do toassist you.Sincerely,Sara H*** ** *** ***###-###-####
The following response was provided by both Claims Manager, Gregory W*** and Claims Manager, Adam A***We have reviewed the complaint in questionSpecifically, in regards to concerns about delays to determine if this customer’s vehicle was a total loss, the following events are outlined for
consideration.The date of loss of the accident was September 3, 2016, a SaturdayMonday was a national holiday and Ms*** agreed to drop her vehicle off at *** *** on Tuesday, September 6, 2016.On September 6, 2016, we sent an assignment to *** *** with details of her claim to start the evaluation process to repair her vehicle.On the following Monday, September 12th, we spoke to *** *** and they advised they needed to gain additional access to locations of the vehicle to determine if it was in fact repairable.On Wednesday, September 14th, we received documentation from *** *** that they deemed the vehicle to be a total loss.On Thursday, September 15th, we had a final determination and a value of the vehicleBy the next day the 16th, we made contact with Mrs*** to extend an offer and start the next phase of the process to settle her claim, which included working with her bank.The claim was settled on October 3, in the amount of $16,and it was paid to *** *** ***Sincerely,Gregory W***ccident on Saturday, September 3rdThis was reported to our company on Sunday, September 4thOn Monday, September 5th, our investigation was completed and found the other party to be at fault and it was determined that a liability denial was appropriateAt this time adjuster noted the other party is 100% at fault and mistakenly marked that this was a chargeable accident in the notesThe error was brought to the adjuster’s attention and this has been corrected within our systemThe information now reflects that this is 100% the other party’s fault and this is non-chargeable.In review of the transportation issueMs*** did not elect, nor pay for, rental reimbursement coverage within the insurance policyTherefore, we were and are unable to provide a rental vehicle or reimbursement for these out of pocket expenses.If you require further assistance, please contact our Customer Advocacy Coordinator, Christine G***, at ###-###-#### or by email at ***Sincerely,Adam A***
Dear Mr***I am writing in response to your concerns surrounding your direct checking account with Nationwide Bank.First, please allow me to apologize for the unsatisfactory experience you have had with your new account.Nationwide Bank has proactively chosen to monitor account activityYour
account was opened on August 18,and the check that was submitted far deposit was processed on Augus124,Because your accountwas under days old it was considered a new accountFor this reason, new accounts are subject to closerscrutinyI thank you for providing the requested documentation to our Customer Resolution team as well as ourLoss Control teamUpon review, that did allow us to remove the restriction on your account.Again, I apologize for any inconvenience or frustration this caused for youPlease feel free to reach out to me ifthere is anything further I may do for you.Sara H*** ** *** ***Nationwide Bank###-###-####
Obviously, someone does not know how to read doctor's notesThe note on 7/30/clearly states that she has laryngeal paralysis and that the lateral chest X-ray shows a cardiac silhouetteAt no place in the 7/30/notes was pneumonia even mentioned. As I mentioned when I spoke to the rep, I never had these issues when it was VPI and now that it has been taken over by Nationwide, I am having issuesI am hugely disappointed in NationwideThey have lost a customer since I will not be insuring my new puppy with themI will also not recommend Nationwide to friends, family, and other dog training professionals. So much for being a loyal customer for years
Regards, *** ***
Thank you for your recent inquiry regarding a complaint you received from Ms*** ***I have reviewed this claim file and would like to address her concerns.The concern regarding the poor time serviceThis claim was filed on June 23, 2015, for a theft that occurred at the residence with all
entries of the home sustaining damage from a break inThe handling adjuster made contact on June 25th when the claim was assigned to him to gather the facts of the lossOn June 27, 2015, the adjuster received pictures of the damages to the home and on July 2nd, received an estimate from Lowe’s(The adjuster was also investigating the personal property that was stolen.) Once this was completed, he prepared an estimate for repairs on July 15, The adjuster, at this point, had not yet received the Power of Attorney to be able to speak with the relatives of our insured regarding the loss; this was received on August 5thThe additional information for the Lowe’s estimate was received on August 31st, and a message was left with the insured at that time.The first payment was issued on September 3, 2015.The concern regarding the unsatisfactory estimate…The estimate for the damages sustained in this loss was prepared based on the prices that were current in the area at the time of the lossThe estimated cost for the materials was in line, but there was a difference in labor costWe did offer to have one of our preferred contractors in the area to come out, which they agreed to, but later cancelledHowever, this claim has since been paid out on and is moving forward to conclusion with communication with the insured’s family.We hope this will resolve all pending concernsHowever, if you should have any questions or wish to discuss the matter further, please feel free to call me.Sincerely,Christopher K*** ***
Thank you for the opportunity to respond to the Revdex.com regarding policy number for *** *** and to address her concerns about the policy On 11/03/2008, Mrs*** started a six-month personal auto insurance policy through the *** ** *** insurance
agencyThe policy was on a 20% down payment and five installment electronic funds transfer (EFT) bill planThe policy cancelled effective 05/03/when the renewal payment of $was not made On 09/08/a renewal offer was mailed to Mrs*** advising that a payment of $would be automatically drafted from her account on 11/03/to start the next six-months of coverage On 11/03/2016, an EFT payment schedule was mailed to Mrs*** outlining the next five months of payments, and thanking her for the renewal payment taken On 04/07/2017, Mrs*** contacted the member service center regarding the fact that her policy was still activeShe advises the Member Care Representative (MCR) that she received a renewal offer despite calling the agent’s office to cancelThe MCR asked if Mrs*** ever went into the agency or signed a cancellation requestMrs*** confirmed that she just called to cancel the policy, and that she never went into the agent’s office or signed a cancellation requestThe MCR asks probing questions as to whether Mrs*** had other coverage at the time, or if she had turned in the plates for the vehicle to show that the coverage was not neededMrs*** advises she has no such documentation, at which point the MCR offers to send her a cancel request to sign, which can be back dated up to daysThe MCR also stopped the EFT on that call so no further payments would draft from Mrs***’s account During this call, Mrs*** is transferred to an Escalation Specialist who reaches out to the *** ** *** agencyThe Escalation Specialist speaks to agent *** and asks if they have a cancel request on file*** checks and advises that there is nothing on file, and that if Mrs*** had called in to cancel she would have been advised to come into the office to sign the request On 06/16/2017, I spoke with agent *** at the *** ** *** agencyShe advised that had Mrs*** called the agency to cancel this policy, they would have asked her to come in and sign a cancellation requestShe further advised that Mrs*** has been in contact with the agency several times in regards to this matter, and has been advised that proof showing the policy was no longer needed would be required to back date the cancellationThe agency has no record of Mrs*** calling in to cancel her policy If you require further assistance, please contact me, Charity W***, at ###-###-#### or by email at *** Sincerely, Jillian J*** Analyst, Process Management
I am rejecting this response because as this has been ongoing since September when the new policy was actually cancelled since the agent didn't set up the policy correctlyPer the attachment just like all the other reps the blame was placed on me regarding the uninsured motorist policy being placed
back on the accountAs you can see the majority of the information in this final response to Revdex.com was never provided prior to the involvement of Revdex.comFrom the attachment the analyst states that I never signed them yet in the response to Revdex.com she states that they were signed but due to their error it was placed back onto the loanI kept asking for the signed copy which would show the date and nobody was able to provide this. The reason is was "caught" in February, is because I have been calling since January trying to get an answer on why my account has never been billed for the correct amountIt was my 6th call in February that prompted them to send the file for reconcilement which caught these errors. Please have the analyst go back through all of the calls including the one in September when the policy was cancelled on accident by nationwideAlso both policies were paid on the exact same day with the same exact card so how did one policy star in August and one in September? In addition, why would I know as customer by calling in on that date that my policy would then be billed for months instead of 6? That was never disclosed not even during the months I called prior to being finally sent to escalations in March due to me threatening to file a claim with Revdex.comAgain I signed documents to be billed one amount and that amount has not been drafted since the policy startedMy drafting has never changed per the attachment received from the analyst, which I included so why would I think by simply switching the states that it would now create this issue, whose job was it to provide that information ? Is it not their obligation to give full disclosure asking how it would be billed since I was also accused of changing my drafting date and that was never changed as I was told that the date would be same and my policy would bill as advisedI attached the confirmation page from the payment for both policies as well as the confirmation of receiving my signed documents on 9/8/I feel that I shouldn’t penalized for them telling my policy would remain the same and it didn’tSo am I still required to change to what date for proper billing and how will I know this will be actual amount?
We are in receipt of the complaint on the above mentioned matterClaims Associate, Eric V***, hasbeen working with Mrand Mrs*** regarding this claimMrV*** has made several revisionsto the estimate for repairs to address some of the concerns mentioned in the complaint as outlinedbelow:? After discussion with the ***’s contractor and the cabinet installer, we agreed to thereplacement of the kitchen cabinets? The master bedroom carpet was to be resolved directly by *** and their subcontractorAs thishas not been resolved at this time, we agreed to the replacement of this carpet.A copy of the revised estimate has been provided to the ***MrV*** has reviewed therevisions named above with Mrs*** and she agreed and advised there is nothing additionalneeded at this timeA copy of the revised estimate is attached to this response.If you have any additional questions, please contact Customer Advocacy Coordinator AngelaS*** at *** or ***Sincerely,Stacey H***
The point is my car was not in need of repair until your policy holder hit meYou're free to inspect all you want to inspect the damage is the same I'm not going back and forward with you about this. If you don't understand what I asked of you over the phone I'll type it out for you. PROVIDE ME WITH THE LAW THAT STATES THAT YOU DO NOT HAVE TO REPLACE MY CAR PARTS I DON'T CARE ABOUT YOUR OPINION ON THE MATTERI WANT TO SEE THE LAW THAT SHOWS THAT WHAT YOU'RE DOING IS THE PROPER WAY TO GO ABOUT THIS MATTERTHAT'S ALL I'M ASKINGClearly you don't have this answer so get me someone that does so we can all go our own way.
Regards, *** ***
A review of our records show that the Member started the quoting process and bound this policy via Nationwide’s website, Nationwide.com, on December 14, The policy remained in force until cancelling effective November 1, for non-paymentThe last payment received was on September 3,
in the amount of $A billing statement was sent to the member on September 21, by email at ***@mchsi.com and by way of the United States Postal Service indicating that a payment in the amount of $was due on October 14, On October 20, 2015, a Notice of Cancellation was mailed via the United States Postal Service as required by the Georgia Department of InsuranceThis Notice indicated that the policy would cancel effective November 1, if payment was not received by October 31, Payment was not received by the due date, so the policy did cancelOn November 6, 2015, a Payment Notice was mailed to the member via the United States Postal Service indicating that the bill for $represented the unpaid balance due for coverage provided from the June 14, renewal to the November 1, cancellation dateThe Notice also advised the member that if payment was not made, that it was possible a collection agency might contact her and that it could have a negative effect on her creditA copy of each document is enclosedThe member called Nationwide on February 16, 2016, indicating that her vehicle was inoperable and that she had cancelled her tags and had called Nationwide requesting that her policy be cancelledOur associate inquired as to when the member contacted Nationwide and on what date she cancelled her tags, but she was unable to rememberIn the State of Georgia, Nationwide requires a signed, written request from the member in order to cancel an insurance policy; whether it be through DocuSign or a Policy Cancellation Request form that we can mail or fax to the member for their signatureThe member indicated she had not signed a cancellation formAlso, a search of our Call Copy recording system shows that since September 3, 2015, Nationwide has received two calls from the member’s phone number ###-###-####The first call was on February 14, 2016, and lasted only thirty-five seconds before our associate advised the caller that she could not hear them and for them to call backThe second call was received on February 16, at which time the member explained her concern regarding the collection letter she had receivedAfter our associate was unable to find a signed cancellation form in our document repository and no documentation of a previous in-coming call, she advised the member that we could adjust the cancellation date if she could obtain documentation from the Department of Motor Vehicles as to when she turned in/cancelled her tagsThe member indicating that she was not willing to obtain the documentation needed and that she would contact the Revdex.com insteadAs was indicated to the member, the November 1, cancellation date of the policy can be adjusted with proof that the tags were cancelled prior to that dateOnce the member obtains proof, the documentation can be faxed to ###-###-####A cover sheet should be included with the Automobile policy number clearly stated on both it and the Department of Motor Vehicles documentThe cover sheet should also indicate that she would like the cancellation date of the policy adjusted to match the date the tags were cancelledOnce the cancellation date is adjusted, Credit Collection Services will be automatically notified of any adjustment to the owed premiumIf the date adjustment fully clears the balance owed, any additional credit will be refunded to the memberIf you have any further questions or concerns please feel free to contact meSincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
First, it was already discussed with MsMelissa that the insurance will be backdated so that there is no lapse showing in coverage showing by DMV For some reason, she decided to just sent reimbursements for fines we paid to DMV; instead she was supposed to rectify this situation with DMV and get our records clear with DMV first To this date, this has not been done.What I don't understand is that, why do I have to pay insurance for backdated insurance? Usually we pay insurance for future, not for our past.Only thing I want to be rectified is that there is no lapse in insurance Why do I have to pay for something for something that there is no risk involved for your company.Basically, Nationwide is just benefiting for this situation Nationwide is definitely not on my side, they are just doing business and dirty one.Second, I don't have taxi receipts Ok, so Nationwide needs receipts Fine don't give me taxi reimbursements But, what happened to NOT providing me rental cars for which NationWide was wholly solely responsible.Why didn't you advise me that my cars will be suspended if I remove the liability insurance? You are not agreeing this fault of yours? So, basically you created all this problem for me, and now you just want my money without making things any better for me? Only for your business, and in a very dirty way.You sure are doing DIRTY BUSINESS I hate Nationwide from now on, and will strongly urge my family and friends about this situation
Regards,*** ***
This letter is in response to the complaint filed with your agency by *** *** regarding his AutomobilepolicyOur records indicate the policy was written with an effective date of August 31, The policy wasactive until July 31, 2015, with one lapse in coverage from May 26, 2015, until
* *** ***t
June 6, The policy billed onan installment account with payments due on the 6th of the month for the most recent policy term.Unfortunately, Nationwide has no record of receipt of the signed cancellation request for the policyIf Mr***will provide a copy of the policy declarations showing when he obtained alternate insurance, Nationwide will alterthe cancellation date on his policy and adjust the balance due accordingly.Nationwide contacted the third party collection agency and put a day hold on the account to allow time for therequired documentation to be received without a negative impact to the member’s credit reportAttached pleasefind a complete premium and payment history for the policy for your records.Nationwide regrets that Ms*** did not receive the level of service he expected from NationwideWecontinually work to ensure our member receive the highest level of customer service.If you require further assistance, please contact *** *** ***, Jane G*** at ###-###-####,or by email at *** between the hours of 8:AM and 4:PM.Sincerely,Colleen F