YOOX Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I agree with the resolution however if I do not get the $refunded to my credit card I will follow up and file another complaintThank you for your time and I appreciate the effort put in by Revdex.com and the company!

Revdex.com:
At this time, I have not been contacted by YOOX Group regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding YOOX Group has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It's not going anywhere, I will post for this business in regards with their return policy reviews every where I can, writing the truth and only the truth.They are cheap and greedy and they have nothing in common with american way of doing business successfully.They should not be allowed to sell in US, for what I care, unless they upgrade their policies and are honestYoox is little and will remain little P.SI purchased a pair of sandals and used the store credit, even if I do not used them I will throw them in the garbage thinking I lost $52.I unsubscribed from their email notifications and I still receive messages, who gives the the right to do that!? is this another of their garbage policies ?!I will mark spam and we are done
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I really do not understand how your company worksI think the tag was broken and reattached on the bag by your staff before the shippingAccording to your response, if you sent the "altered tag "to me, there is no way for me to prove that I did not alter the tagBecause once I received the bag and did not open in front of the postman, no one can prove that I did not alter the bag and alter the tag The bag I send back was exactly the bag you sent to meThere was no reason for me to send you back an very different bag which is authentic and produced by your brand to get my money backWhy do you think that your staff didn't make any mistakes during the whole process? The customer is so disadvantaged according your policy.
Why don't you check your storage record of the handbag that you sent to me and the back bag that I originally ordered? I think there must be something wrong with your storage record.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by YOOX Group regarding complaint ID ***
Sincerely,
*** ***

I have been a yoox customer since 2006 and I was recently banned without any explanations (all my last 3 orders were cancelled without reasons). I contacted the customer service several times and they never got back to me. I assume it is because I made too many returns but to me, I always used the website in an appropriate manner. Returns are part of online shopping. I would be happy to pay for shipping if needed but I cannot accept to be banned, especially without any warnings or communication. This is extremely disappointing and unprofessional from Yoox. I am also wondering if this is compliant with the new data privacy law in Europe (GDPR) and I am looking into what my legal options are for this matter.

Dear ***:
Thank you for your email First we will like to advise that we will be more than happy to refund your shipping charge as a one time courtesy The agent replying to your email, however, correctly advised you; as our records indicated that we offered
Free Standard Shipping on order over $between the dates of February ***, 2016.Keep in mind that our sites also display your full order amount before completing an order If for any reason, you dispute the amount, please contact our customer service team before submitting your orderIf there are any additional questions, please do not hesitate to contact us
Best regards,
yoox.comCustomer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
YOOX hasn't resolve anything, besides stating their decision and future customer satisfactionI understand and respect any merchant terms and conditions, as long as it clear for consumers, at lest a civil form of correspondence would be nice to warn and advice of itAt this point YOOX showed unwillingness to explain themselves or resolve it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Hi ***:Thank you for your email As you know the item was included in our Friends and Family sale, and indicated before purchase that this was a Final Sale item To ensure that customers are clear about their purchase, this information is added before adding the
item to cart and prior to checkout In this case, however, we will be more than happy to make a courtesy exception and truly apologize for any inconvenience caused. Please proceed to *** and complete the return formIf there are any questions, please do not hesitate to contact usCustomer Care***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have called the to the phone # ###-###-#### during the requested time frame, which was at 8pm and the customer service representative told me that the department which is handling the issue is closed and will be open back on MondaySo why the company told me to call them from 9am to 11pm ESTHere is the copy of that emails: "The telephone number is ###-###-#### and operating hours are 9am-11pm EST" I will try to contact again on MondayThanks]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Karla K*** Chartered Accountant with Craig P*** have been doing my company book keeping and year end accounting since when I started the company.I took all my company information also my *** computer into them to do my book keeping and year end and I am still waiting they have not even started it and keep promising me it will be completed it is very late they have penalties involved now as being so late in submitting to the government for the company* ** *** *** ** ** * *** *** ** ** *** *** *** *** * *** *** ** *** *** *** ** *** ** *** ** * *** *** ** ** *** *** ***.So I need them to finish the job of my last year company book keeping and year end accounting and submitting to the government and them paying the penalties involved with this and having all my paper work and *** lap top returned to me so I can hire a new accountant for this year company year end.I have called them both on numerous occasions and emailed them and have no results
Pr

Dear [redacted]:We are certainly sorry to hear of the reason that prompted your complaint. Unfortunately, we are unable to move funds from MoneYoox to any other account, such as your credit or debit card at this time due to systematic limitations.  This information is...

disclosed at the time the store credit is requested, when the selection is made as shown in the sample attachment.   The Legal Area of our site, also outlines this information in full detail that MoneYoox is non-transferable and your use of the site indicates your agreement to such terms and conditions.With regards, to the return fee charged.  This fee is assessed with use of our included return label shown here in our Return Policy, used to request a return:http://help.yoox.com/system/selfservice.controller?CONFIGURATION=1097&...⇄ future purchases, please be advised that the fee can be avoided, with use of a return label through a shipper of your choice.  The return label we included is meant to serve as convenience to you and provides you a discount on return shipment as this method proves to be less expensive than direct purchase through a courier.  We certainly hope that the explanations outlined helps and hope to see you again at yoox.com.Should you have any questions, please do note hesitate to contact us.Best,Customer Careyoox.com

Dear [redacted]:Thank you for your correspondence and please accept our apologies regarding the delay.  While we certainly understand your opposition to this policy, all customers at yoox.com agrees to our Terms and Conditions when each purchase is made.  This outlines under ORDERS...

that:YOOX reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.We will of course include your feedback in any future training and policy updates, however, the decision made cannot be reversed at this time.  We again apologize for any inconvenience caused.Best,yoox.com Customer Care

Dear [redacted]:We are sorry to hear of the reason that prompted your complaint.  Our records indicate that we tried contacting you via phone in September 2014 to resolve this matter and this proved unsuccessful.  Your MYOOX account shows a balance of $191.43.  To resolve this...

we will contact you via the phone number indicated on your profile within 48 hours.Should you have any questions, please do not hesitate to contact us.Best regards,YOOX Customer Care team

Dear[redacted]:We thank you again for your reply and ask that you refer to our terms and conditions agreed by you at the time of purchase.  Please keep in mind that we only withdraw a return fee, if our prepaid label is used.  Therefore returns are not free of charge, unless you use a courier of your own and the choice to use the enclosed label signified your agreement to this fee.  We are certainly sorry to hear that you have not agreed with our response as we aim to provide the highest quality of service.  To redeem the Moneyoox, we ask that you use the amount for your next purchase, but please keep in mind that the refund will be applied to the original purchase method.   If a return is made, then the funds will again, be applied to your Moneyoox.   Unfortunately, system limitations again, prevents us from moving funds from Moneyoox to a credit card.Our sales terms are as follows:MONEYOOXYOOX Corporation (“YOOX USA”) is pleased to offer our registered users with MYOOX accounts the option to receive online store credit at yoox.com in lieu of a refund on eligible returns. Please see our Return Policy for more information about how to elect to receive Moneyoox credit. The following terms and conditions apply to Moneyoox credit (the “Moneyoox Terms and Conditions”). To elect to receive Moneyoox it is necessary to select the corresponding box inside the Return FormMoneyoox may only be used for purchases made at yoox.com within the United States. Your election to receive Moneyoox at yoox.com indicates your agreement to follow and be bound by these Moneyoox Terms and Conditions.Please log into your MYOOX Account in order to determine the balance of your Moneyoox credit. While YOOX USA endeavors to promptly update your Moneyoox account balance, there may be occasions when the updated balance is delayed for a period of time.Moneyoox does not expire and YOOX USA does not assess service fees for your failure to use your Moneyoox.Moneyoox may only be used by the original MYOOX account holder and are non-transferable. Moneyoox is only issued in lieu of a refund when a registered user returns an item purchased at yoox.com, complies with all requirements of yoox.com’s Return Policy, and elects to receive Moneyoox credit. Moneyoox may be used in addition to another accepted payment method in order to make purchases in amounts that exceed the amount of the Moneyoox credit. Notwithstanding the foregoing, Moneyoox may not be combined with Gift Certificates and Value Vouchers.YOOX USA does not offer cash refunds or refunds to your credit card for unused Moneyoox. Accordingly, if, upon returning an item to YOOX USA, you elect to receive a credit in the form of Moneyoox, credits for any future returns of purchases made with Moneyoox will always be is the form of a Moneyoox credit and will not, under any circumstances, be redeemable for cash or credit card refunds.Moneyoox may not be used to purchase Gift Certificates.Purchases made using Moneyoox are subject to our General Terms and Conditions of Use, General Terms and Conditions of Sale. All personal data collected during the issuance and use of Moneyoox will be treated in accordance with our Privacy Policy.Returns made of items purchased using Moneyoox will only be eligible for credit towards the original Moneyoox credit. Refunds for returned items purchased using Moneyoox in addition to another payment method will be allocated in the same manner as the original purchases, towards the Moneyoox credit, up to the full amount of the order paid with such credit and towards the other payment method used for any remaining amount.By electing to receive Moneyoox, you are certifying and representing to YOOX USA that the activities in connection with which the Moneyoox credit will be used will comply with these Moneyoox Terms and Conditions and all applicable laws, rules and regulations, including our General Terms and Conditions of Use, General Terms and Conditions of Sale. In addition, you agree to defend and indemnify YOOX USA and its affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of Moneyoox or violation of any of these Store Credit Terms and Conditions.YOOX USA AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO MONEYOOX, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.YOOX USA reserves the right to change these Moneyoox Terms and Conditions from time to time without notice.If any provision of these Moneyoox Terms and Conditions is determined to be invalid, illegal or unenforceable, the remaining provisions of these Terms and Conditions remain in full force to the extent permitted by law.We again apologize for the inconvenience caused and hope that this explanation was ble to resolve the matter at hand.Best,Customer Careyoox.com

Dear [redacted]:Thank you for your email.A quick review of our records indicate that your return was not accepted, based on the fact that these items were Final Sale at the time of purchase.  As we have also made an exception for a Final Sale in the past, it is with regret that we...

advise that  the return cannot be approved.  We certainly appreciate your relationship with us as a customer and hope that this does not affect your faith in us.  Please keep in mind that when purchases are made, you agree to our terms and conditions.   Remember that items such as Underwear, Swimwear, Vintage and Clearance items, Sunglasses, Fragrance and Sale Items cannot be returned.Should you have any questions, please do not hesitate to contact us.yoox.comCustomer Care Team

Verdana, sans-serif;">Dear [redacted]:
 
We are sorry to hear of the reason that prompted your complaint.  As of today’s date, I do show that your issue has been resolved and a refund issued. 
 
With regards, to your original request, it is within our guidelines to conduct an investigation with [redacted] on your behalf regarding missing or damaged deliveries.  To replace the item at the time of your inquiry, was an additional issue as from time to time, our site may not reflect current stock as our products are shown and purchased by costumers across the world. 
 
We of course will utilize your feedback and experience as part of our training and improvement process.
 
Again, we deeply apologize and offer a 15% discount on a future order, valid until December **, 2014.  Please enter [redacted] at your time of checkout.  We hope that this in some way restores your faith in us.  Should you have any additional questions.  Please do not hesitate to contact us.
 
Best regards,
TheCorner Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[No words can be found to describe the the unprofessionalism of the one who composed this email. I highly advice you no to use the combination "possible fraud". This is just a wrong assumption. I never ever received any email from you in regards "possible fraud". I'm a customer of your's from November 2014 and before the last 2 orders, I did 4 high volume orders with you and I've never ever had such a problem. You have to improve your system. I was researching your company today and I found to many negative reviews about your company. I saw much much more complaints then satisfactions which is really sad.
On 09/**/15 you've told me that you've started an investigation with [redacted] and it will take up to 10 business days
"
[redacted]
 
[redacted]
"
On 09/**/15 I've received another email from you with the same content"
[redacted]
 
[redacted] ** [redacted]
" and it was after 29 DAYS !!!
On 10/**/15 I've received another email to contact [redacted]"
I have contacted [redacted] and [redacted] told me that I'm not the one who should contact them. They have told me that they are still waiting for some information from Yoox.com and yoox.com is the only party who can contact [redacted] since Yoox.com is the account holder for [redacted]
On 10/**/15 I've received another email "[redacted]"
So please improve your services not to lose the customers ! Thanks !]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]