York Risk Services Group

To Whom It May Concern:FARA Insurance Services is an authorized Third Party Administrator (TPA) for automobile property claims on behalf of Starr Indemnity and Liability insurance CompanyPlease allow this correspondence to serve as a response to the Revdex.com of Western Pennsylvania complaint that was filed by [redacted] on 05/19/regarding service issues.FARA Insurance Services received notice of the above accident on 04/08/An adjuster was assigned the same day and contacted Ms [redacted] by telephone to confirm the lossMs [redacted] advised that she was attorney represented and provided her attorney contact information later that dayThe adjuster called The [redacted] and left a message requesting a return callOn 4/15/2015, we received the letter of representation from her attorney giving us permission to speak with Ms [redacted] directly regarding the property damage portion of her claim.Property Damage Appraisers (PDA) inspected the vehicle on 4/14/at [redacted] ***There were issues with the initial appraisal as the body shop had already replaced the brakes and discarded the parts and also advised the appraiser there was side damage due to the accident as wellThe estimate was received on 4/16/15, and PDA was contacted to have the damages to the right side removed as this was not related to this accident.On 4/24/the corrected appraisal was received from PDA and both Ms [redacted] and the body shop were contacted Ms [redacted] provided a copy of her vehicle registration on 4/27/confirming vehicle ownership, and payment was issued the same day, A supplement from PDA to replace the front bumper was received on 5/27/15, and payment was issued on the same day as wellUpon the return of her rental vehicle to Enterprise on 6/02/15, payment was issued directly to Enterprise.Starr Indemnity & Liability Insurance Company contends this claim has been appropriately handled in a timely manner and has acted in good faith throughout the claim processAll payments have been made, and the file is now closed.Please let me know if I can be of any further assistance.Sincerely, [redacted] Unit Manager ###-###-####

Claim number: [redacted] Claimant: [redacted] ***Date of Loss: 08/31/2015Case#: [redacted] To whom It may concarn,FARA Insurance Services, a division of York Risk Services has received Revdex.com correspondence relating to the aboveabove mentioned claimBasad on a thorough review of all of the information gathered to date, we respectfully (disagree with the complainant's allegation that we failed to handle her claim in a timely fashion.Please be advised that on September 7, 2015, FARA Insurance Services received notice of the above accident and assigned an adjusterThe assigned adjuster initiated contact with the complainant to confirm the loss facts reported and once the preliminary information was verified, loss adjustment was initiated by requesting an estimate from the complainantOnce the information was verified by the complainant, FARA furthered its investigation into this matter by reaching out to our client to confirm the damages being reported.With the information recently received and our investigation now finalized, FARA now has enough information to render a decisionIn light of that information, we must regrettably deny any liability for the above loss and have generated the formal denial correspondence to the complainant.Should you have any questions or concerns, please do not hesitate in contacting our office.Sincerely,Abby C [redacted] Claims Adjuster

[redacted] This will confirm our discussion today during which I confirmed there has been ongoing communication with [redacted] *** Efforts continue to bring the matter to an amicable resolution If you need anything further, just let me know Thank you & best regards, [redacted] Unit Manager Claims

YORK York Risk Services, Inc, [redacted] Tel: ###-###-#### Fax: ###-###-#### Email: [redacted] Certified Mail Return Receipt Requested RE: York File: [redacted] Your reference: [redacted] We are the authorized third-party claims representative for our client, the excess insurer for the insured involved in this matterWe are in receipt of your correspondence of September 19, and we have reviewed the subject incident We received notice of this loss on September 9, 2014; it involved a motor vehicle accident wherein the claimant alleged that an insured vehicle backed into her automobileWe received notice of the loss on September 9, Since the insured carries a $500,self-insured retention, making them responsible for all losses under $500,000, we created this file for records purposes only and acknowledged its receipt to the client’s insuredNeither York Risk Services Group nor its client has any responsibility to investigate or adjust a claim that falls within the insured’s $500,self-insured retention The claimant called our office on September 16, and we explained that our client’s coverage does not apply to any loss until the insured’s self-insured retention has been exhaustedWe told her she must direct her claim to the insured directlyOur impression at the time was that she understood and would do so If the claimant can provide the name or telephone extension of the person she says hung up on her, we would be glad to investigate the issueWe pride ourselves on providing exemplary customer serviceUnfortunately, without more specific information about the various calls, we are unable to address her complaint that her call was ended discourteously Very Truly yours, [redacted] Senior Claims Adjuster York Risk Services Group [redacted] Tel: ###-###-#### Email: [redacted] Cc: Ms [redacted] ***

Claim number: [redacted] Claimant: [redacted] Date of Loss: 08/31/2015 Case#: [redacted] To whom It may concarn,FARA Insurance Services, a division of York Risk Services has... received BBB correspondence relating to the aboveabove mentioned claim. Basad on a thorough review of all of the information gathered to date, we respectfully (disagree with the complainant's allegation that we failed to handle her claim in a timely fashion.Please be advised that on September 7, 2015, FARA Insurance Services received notice of the above accident and assigned an adjuster. The assigned adjuster initiated contact with the complainant to confirm the loss facts reported and once the preliminary information was verified, loss adjustment was initiated by requesting an estimate from the complainant. Once the information was verified by the complainant, FARA furthered its investigation into this matter by reaching out to our client to confirm the damages being reported.With the information recently received and our investigation now finalized, FARA now has enough information to render a decision. In light of that information, we must regrettably deny any liability for the above loss and have generated the formal denial correspondence to the complainant.Should you have any questions or concerns, please do not hesitate in contacting our office.Sincerely,Abby C [redacted] Claims Adjuster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have responded to Ms***l that the offer from York Risk Service Group is insufficient to cover my losses, to her as well as her supervisor, Ms***, by phone on June 7th and then by email, June 17th, and I have not heard back from either of them ever since thenThe accident was months ago, and York Risk Service Group are not even trying to work with me on a resolution to this accident
Interestingly, Ms ***'s response to this Revdex.com complaint didn't even spell my last name correctly
I have just sent an email this morning to the CEO of the company, Mr***, and copied Ms*** and I hope that can help to address this issue
Regards,
** ***

Claim number: [redacted]Claimant:[redacted]
Date of Loss: 08/31/2015
Case#: [redacted]
To whom It may concarn,FARA Insurance Services, a division of York Risk Services has...

received Revdex.com correspondence relating to the aboveabove mentioned claim. Basad on a thorough review of all of the information gathered to date, we respectfully (disagree with the complainant's allegation that we failed to handle her claim in a timely fashion.Please be advised that on September 7, 2015, FARA Insurance Services received notice of the above accident and assigned an adjuster. The assigned adjuster initiated contact with the complainant to confirm the loss facts reported and once the preliminary information was verified, loss adjustment was initiated by requesting an estimate from the complainant. Once the information was verified by the complainant, FARA furthered its investigation into this matter by reaching out to our client to confirm the damages being reported.With the information recently received and our investigation now finalized, FARA now has enough information to render a decision. In light of that information, we must regrettably deny any liability for the above loss and have generated the formal denial correspondence to the complainant.Should you have any questions or concerns, please do not hesitate in contacting our office.Sincerely,Abby C[redacted] Claims Adjuster

Good afternoon, We presented [redacted] a settlement amount on 10/18/2017. We advised that the title and transfer forms would be needed in order to issue payment. A email was sent to [redacted] on 11/30/2017 stating that we received the title transfer forms and if there was a loan on the...

vehicle.She stated vehicle was paid off. We then told her we needed the title. We sent a follow up email to her on 1/8/2018 stating we haven’t received the title yet.  Once we received the title, payment was issued in the amount of $13747.81. The check has cleared with our bank. Thank you,  Roberta G[redacted]Total Loss Specialist###-###-####[redacted]

To Whom It May Concern:FARA Insurance Services is an authorized Third Party Administrator (TPA) for automobile property claims on behalf of Starr Indemnity and Liability insurance Company. Please allow this correspondence to serve as a response to the Revdex.com of Western Pennsylvania...

complaint that was filed by [redacted] on 05/19/2015 regarding service issues.FARA Insurance Services received notice of the above accident on 04/08/15. An adjuster was assigned the same day and contacted Ms. [redacted] by telephone to confirm the loss. Ms. [redacted] advised that she was attorney represented and provided her attorney contact information later that day. The adjuster called The [redacted] and left a message requesting a return call. On 4/15/2015, we received the letter of representation from her attorney giving us permission to speak with Ms. [redacted] directly regarding the property damage portion of her claim.Property Damage Appraisers (PDA) inspected the vehicle on 4/14/15 at [redacted]. There were issues with the initial appraisal as the body shop had already replaced the brakes and discarded the parts and also advised the appraiser there was side damage due to the accident as well. The estimate was received on 4/16/15, and PDA was contacted to have the damages to the right side removed as this was not related to this accident.On 4/24/15 the corrected appraisal was received from PDA and both Ms. [redacted] and the body shop were contacted . Ms. [redacted] provided a copy of her vehicle registration on 4/27/15 confirming vehicle ownership, and payment was issued the same day, A supplement from PDA to replace the front bumper was received on 5/27/15, and payment was issued on the same day as well. Upon the return of her rental vehicle to Enterprise on 6/02/15, payment was issued directly to Enterprise.Starr Indemnity & Liability Insurance Company contends this claim has been appropriately handled in a timely manner and has acted in good faith throughout the claim process. All payments have been made, and the file is now closed.Please let me know if I can be of any further assistance.Sincerely,[redacted] Unit Manager ###-###-####

Revdex.com Filing#: [redacted]
Dear [redacted]...

[redacted]:
York Risk Service Group is the Third Party Administrator (TPA) responding on behalf of Everest National Insurance Company. Please allow this correspondence to serve as Everest National's timely response to [redacted]s Revdex.com Complaint which was filed on June 6, 2014.
The subject of the matter is a third party bodily injury claim arising from an automobile accident which occurred on September 27, 2013. Negotiations commenced on May 7, 2014, and continue to this date.
It is the intention of York Risk Services Group, acting as the TPA on behalf of Everest National Insurance Company to continue handling this matter in good faith and to continue working with [redacted] to amicably resolve this claim.
Should any additional information be required, please feel free to contact the undersigned.
Sincerely,
[redacted]
Claims Adjuster

Claim number: [redacted]Claimant:[redacted]Date of Loss: 08/31/2015Case#: [redacted]To whom It may concarn,FARA Insurance Services, a division of York Risk Services has received Revdex.com correspondence relating to the aboveabove mentioned claim. Basad on a thorough review of all of the information...

gathered to date, we respectfully (disagree with the complainant's allegation that we failed to handle her claim in a timely fashion.Please be advised that on September 7, 2015, FARA Insurance Services received notice of the above accident and assigned an adjuster. The assigned adjuster initiated contact with the complainant to confirm the loss facts reported and once the preliminary information was verified, loss adjustment was initiated by requesting an estimate from the complainant. Once the information was verified by the complainant, FARA furthered its investigation into this matter by reaching out to our client to confirm the damages being reported.With the information recently received and our investigation now finalized, FARA now has enough information to render a decision. In light of that information, we must regrettably deny any liability for the above loss and have generated the formal denial correspondence to the complainant.Should you have any questions or concerns, please do not hesitate in contacting our office.Sincerely,Abby C[redacted] Claims Adjuster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am currently working with a couple of people in York, trying to come to an agreement which so far, we have not been able to reach. But I am glad that I am getting their attention and that they are actively working with me on this claim.
I will update the status when it changes.
Regards,
[redacted]

[redacted]This will confirm our discussion today during which I confirmed there has been ongoing communication with [redacted]  Efforts continue to bring the matter to an amicable resolution.
 
If you need anything further, just let me know.
 
Thank you & best regards,
 
[redacted]
Unit Manager
Claims

To Whom It May Concern:FARA Insurance Services is an authorized Third Party Administrator (TPA) for automobile property claims on behalf of Starr Indemnity and Liability insurance Company. Please allow this correspondence to serve as a response to the Revdex.com of Western...

Pennsylvania complaint that was filed by [redacted] on 05/19/2015 regarding service issues.FARA Insurance Services received notice of the above accident on 04/08/15. An adjuster was assigned the same day and contacted Ms. [redacted] by telephone to confirm the loss. Ms. [redacted] advised that she was attorney represented and provided her attorney contact information later that day. The adjuster called The [redacted] and left a message requesting a return call. On 4/15/2015, we received the letter of representation from her attorney giving us permission to speak with Ms. [redacted] directly regarding the property damage portion of her claim.Property Damage Appraisers (PDA) inspected the vehicle on 4/14/15 at [redacted]. There were issues with the initial appraisal as the body shop had already replaced the brakes and discarded the parts and also advised the appraiser there was side damage due to the accident as well. The estimate was received on 4/16/15, and PDA was contacted to have the damages to the right side removed as this was not related to this accident.On 4/24/15 the corrected appraisal was received from PDA and both Ms. [redacted] and the body shop were contacted . Ms. [redacted] provided a copy of her vehicle registration on 4/27/15 confirming vehicle ownership, and payment was issued the same day, A supplement from PDA to replace the front bumper was received on 5/27/15, and payment was issued on the same day as well. Upon the return of her rental vehicle to Enterprise on 6/02/15, payment was issued directly to Enterprise.Starr Indemnity & Liability Insurance Company contends this claim has been appropriately handled in a timely manner and has acted in good faith throughout the claim process. All payments have been made, and the file is now closed.Please let me know if I can be of any further assistance.Sincerely,[redacted]
Unit Manager
###-###-####

YORK
York Risk Services, Inc,
[redacted]
Tel: ###-###-####
Fax: ###-###-####
Email: [redacted]
Certified Mail Return Receipt Requested
RE: York File: [redacted]
Your...

reference: [redacted]
We are the authorized third-party claims representative for our client, the excess insurer for the insured involved in this matter. We are in receipt of your correspondence of September 19, 2014 and we have reviewed the subject incident.
We received notice of this loss on September 9, 2014; it involved a motor vehicle accident wherein the claimant alleged that an insured vehicle backed into her automobile. We received notice of the loss on September 9, 2014. Since the insured carries a $500,000 self-insured retention, making them responsible for all losses under $500,000, we created this file for records purposes only and acknowledged its receipt to the client’s insured. Neither York Risk Services Group nor its client has any responsibility to investigate or adjust a claim that falls within the insured’s $500,000 self-insured retention.
The claimant called our office on September 16, 2014 and we explained that our client’s coverage does not apply to any loss until the insured’s self-insured retention has been exhausted. We told her she must direct her claim to the insured directly. Our impression at the time was that she understood and would do so.
If the claimant can provide the name or telephone extension of the person she says hung up on her, we would be glad to investigate the issue. We pride ourselves on providing exemplary customer service. Unfortunately, without more specific information about the various calls, we are unable to address her complaint that her call was ended discourteously.
Very Truly yours,
[redacted]
Senior Claims Adjuster
York Risk Services Group
[redacted]
Tel: ###-###-####
Email: [redacted]
Cc: Ms. [redacted]

Review: I went to [redacted]'s to get a soda one morning before work. I went back to my office drunk most of soda as I was done I went to go pour the ice out so I could throw away the cup. As I empty the cup I found the nozzle of the fountain machine in my cup with mold. I went to the store and spoke to Brandy the GM and all she did was give me another cup for a drink. After leaving the store I contacted corporate office and the manager opened a claim for me. I received a call From Donna the claim rep from York. I sent her an email with the picture of the nozzle on 10/1/15. At this point I have no contact with Donna besides 1 and that was me calling to see if she had been receiving my voice messages and emails. Donna stated let me look and see. Donna's reply was yes I do see your emails but I can't reach the GM at the store. Now here we are today and I had to call 8 different numbers to even reach someone after spending 2 days trying to contact their office. Today I finally reached Gail the AVP of the unit and she connected me to Donna. Once I spoke to Donna she advised me she is still waiting to speak to the GM at the store and she will contact me later today. I asked to speak back to Gail and Donna told me Gail was going into a meeting. So at that point I asked Donna to connect me to Gail's voicemail so I could leave a message. At this point I have been on hold for 20 minutes waiting on Gail's voicemail to pick up. I feel this company is very unprofessional and the communication is terrible. The phone hung up and I called Gail's # back and Gail answered. Now I'm on the phone with her when I was told she was in a meeting. Now Gail is going to have Donna contact [redacted]'s and call me back after I told her I was in the process of filing this complaint.Desired Settlement: For them to make a settlement with me

Review: In regards to claim # [redacted]. My name is [redacted] and I'm 39 years of age. I had posterior lumbar dissectomy performed in November 1999 by Dr. [redacted]. After surgery was performed, this insurance company for [redacted] and my attorney reached a settlement on my listed impairment but not my future medical expenses. After this extensive surgery and bone graft, I started having chronic back problems with this performed surgery and arthritis around the bone graft area. All of the doctor visits, MRI,s and many X-Rays have been paid by myself as I thought I would just be reimbursed back from my future medical not being settled. I initiated contact with YORK RSG and claims adjuster, [redacted]. Since that time, Ive sent in my claim paperwork clearly identifying everything as I've said. [redacted] said she wanted to indeed help and gave me one of her affiliates phone number and extension named [redacted]?? I did speak with [redacted] about 2-3 weeks ago and she instructed for me to contact her back after receiving my medical reports in which I've indeed tried to! Firstly, I've tried calling [redacted]s extension at [redacted] through York's Louisville Kentucky office only to be told it was no longer a working number. I've emailed [redacted] and called requesting a call back with no luck? I've finally called Yorks primary customer service number and spoke with [redacted] who promised I'd hear back from him on the same day and I didn't hear a word. Is it possible to get a call back from a previously injured employee in which I've been out enough money for all of these appointments?Desired Settlement: I'd like a call back to ###-###-#### as I have a scheduled appt with my neurosurgeon, Dr. [redacted] on 11/06/2014. As my previous exam with Dr. [redacted] in 2012, he stated that this surgery has specifically caused the top and lower discs in my spine to collapse because of the weight bearing on them. I'd just like a call back from someone as I've also contacted [redacted] as well and they've noted that this has happened. Thank-you.

Review: On August 31st at approximately 5:30PM, I was travelling West on I40W passing by Exit 206 [redacted]) in Greensboro, NC, and there were two STAT trucks travelling in the same direction in the right hand lane. One service truck was approximately 1/2 ahead of the other. I happen to be approximately two car lengths behind the second truck whose truck had some sort of grit or sand coming from underneath it blowing in the direction in which I was travelling. The sand and or grit was getting all over my car windshield, so I decide to move to the left hand lane.

When I moved to the left hand lane, a pebble from the truck hit my car windshield and cracked it ( My car is a 2014 Chevy Cruze with approximately 30K) miles.. so it is brand new. There was no grit or dirt or any kind of debris on the highway. I could not get the drivers attention because he was in a big vehicle with a barrel that looks like a cement truck. I immediately, got off the next exit and took down the information that was on the side of the truck and called.

I spoke with the manager Gary S[redacted] and explained to him what happened. He said that his guys were on I40 and he would speak with the drivers to find out what happened and whether or not the trucks were cleaned properly. I followed up with him the next day and he told me to call the insurance company Senn D[redacted] at ([redacted]. I did and spoke with Elaine G[redacted] who told me she would have to call STAT back and speak with the manager. She followed up with me afterwards and gave me a claim # [redacted], and told me to call their third party insurance company York Risk Services Group. I was assigned a case manager by the name of Debra K[redacted] ###-###-####). Ms. Keefer called me one on 9/1/2015 and I unfortunately missed her call.

Needless to say I have not spoken to her since then and have called her numerous times as well as emailed her without a returned phone call or email. I was able to speak with her co-worker Abby C[redacted] by phone and email on 9/23/2015 who asked me if I had gotten a quote to fix the windshield, which I did and sent it to her from safelite auto glass. The cost was less than $300.00 to replace the windshield. Abby said she would also send the information to Debra K[redacted] I also spoke to Debra's supervisor Tracy A[redacted] ###-###-####., who informed me that they would have to get a written statement from the party involved, and would follow-up with me.

Needless to say, it is now December and my windshield has not been fixed, and nor have I received any phone calls or follow-up emails or letters from York Risk Services.

Please help me to resolve this issue.

[redacted]Desired Settlement: Replacement of my windshield

Business

Response:

Claim number: [redacted]Claimant:[redacted]Date of Loss: 08/31/2015Case#: [redacted]To whom It may concarn,FARA Insurance Services, a division of York Risk Services has received Revdex.com correspondence relating to the aboveabove mentioned claim. Basad on a thorough review of all of the information gathered to date, we respectfully (disagree with the complainant's allegation that we failed to handle her claim in a timely fashion.Please be advised that on September 7, 2015, FARA Insurance Services received notice of the above accident and assigned an adjuster. The assigned adjuster initiated contact with the complainant to confirm the loss facts reported and once the preliminary information was verified, loss adjustment was initiated by requesting an estimate from the complainant. Once the information was verified by the complainant, FARA furthered its investigation into this matter by reaching out to our client to confirm the damages being reported.With the information recently received and our investigation now finalized, FARA now has enough information to render a decision. In light of that information, we must regrettably deny any liability for the above loss and have generated the formal denial correspondence to the complainant.Should you have any questions or concerns, please do not hesitate in contacting our office.Sincerely,Abby C[redacted] Claims Adjuster

Review: I was involved in an auto accident with a York Risk Services Group chimerical insured customer on March 26th 2015.

The (York Risk Services Group chimerical insured customer) was at fault and my car was damaged.

I started a claim on April 1st claim #[redacted].

I am having a very hard time getting in contact with Maria V[redacted] she has been very negligent handling my claim.

The company overall, has been very unpleasant to work with.

Maria V[redacted], Claims Examiner

York Risk Services Group | PO Box [redacted] | ###-###-#### office

###-###-#### fax Maria.V[redacted]Desired Settlement: Please complete my supplement claim

Please pay rental car charges

Please have Maria V[redacted] follow-up with Joe W[redacted] EXT# [redacted]

As well as [redacted]. [redacted], PH ###-###-#### eFAX ###-###-####

It has been two months now I really need my car back this is causing unnecessary stress and inconveniences in my life.

Thank you

Business

Response:

To Whom It May Concern:FARA Insurance Services is an authorized Third Party Administrator (TPA) for automobile property claims on behalf of Starr Indemnity and Liability insurance Company. Please allow this correspondence to serve as a response to the Revdex.com of Western Pennsylvania complaint that was filed by [redacted] on 05/19/2015 regarding service issues.FARA Insurance Services received notice of the above accident on 04/08/15. An adjuster was assigned the same day and contacted Ms. [redacted] by telephone to confirm the loss. Ms. [redacted] advised that she was attorney represented and provided her attorney contact information later that day. The adjuster called The [redacted] and left a message requesting a return call. On 4/15/2015, we received the letter of representation from her attorney giving us permission to speak with Ms. [redacted] directly regarding the property damage portion of her claim.Property Damage Appraisers (PDA) inspected the vehicle on 4/14/15 at [redacted]. There were issues with the initial appraisal as the body shop had already replaced the brakes and discarded the parts and also advised the appraiser there was side damage due to the accident as well. The estimate was received on 4/16/15, and PDA was contacted to have the damages to the right side removed as this was not related to this accident.On 4/24/15 the corrected appraisal was received from PDA and both Ms. [redacted] and the body shop were contacted . Ms. [redacted] provided a copy of her vehicle registration on 4/27/15 confirming vehicle ownership, and payment was issued the same day, A supplement from PDA to replace the front bumper was received on 5/27/15, and payment was issued on the same day as well. Upon the return of her rental vehicle to Enterprise on 6/02/15, payment was issued directly to Enterprise.Starr Indemnity & Liability Insurance Company contends this claim has been appropriately handled in a timely manner and has acted in good faith throughout the claim process. All payments have been made, and the file is now closed.Please let me know if I can be of any further assistance.Sincerely,[redacted] Unit Manager ###-###-####