You Move Me San Diego

The actual service was fantastic, but if you want "UP FRONT AND TRANSPARENT RATES" you are going to be disappointedI was initially quoted $for a hour move which seems fairHowever not until after they had moved all of my stuff was I told there was an additional $"State Mandated" vehicle feeYou would think that this would be in the quoteI thought I had messed up reading the fine print, which would be fine, I signed the agreement, so I paidBut after they left I went back and reread the agreement and they had marked the vehicle fee as $in the initial estimateSo, either they are careless and incompetent or deceptive and trying to underquote and overchargeThey even conceded that they had made a mistake and took $offIf I misread something do you really think they would take $off the bill? I didn't think soThey admitted multiple times they messed up their quote and I'm still down $dollarsGreat business you guys are running On the positive side, the delivery men were very professional and everything was handled with care and speed

Revdex.comViewridge Ave #200San Diego, CA 92123-1688Revdex.com Complaint ID: [redacted] ( [redacted] )To whom it may concern,Thank you for you for bringing this complaint to our attention and for your consideration in this matter You will find included with this letter a copy of our email communication with [redacted] ***, the individual who filed the complaint, as well as a copy of her original invoice.To briefly summarize, Ms [redacted] was not present for this move but instead had oen of the real estate agents ( [redacted] ***) who was involved with the selling of her home there for hereIn essence, our team worked until they were told to stop, not because they were tired and no longer wanted to work Four of our movers worked for a total of hour to move Ms***’s belongings Perhaps most importantly, she never paid for this move We are an hourly company and this move would normally have cost over $3, However, we severely discounted the move because of Ms***’s medical situation and asked that she pay only $1,for this move, of which we received $200.I would request that you read the email sent from [redacted] ***, a neutral third party, which succinctly summarizes all that happened She testifies to the fact that Ms***’s real estate agent was holding her items because she had not paid this agent and that our movers worked diligently to perform the work that was asked of them.Please review the attached materials and feel free to confirm with [redacted] *** about the details of this event I am certain that upon investigation you will find that this complaint is erroneous.Thank you for your time and attention If you have any questions, please do not hesitate to call me at 619-***- [redacted] x***.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [i asked twice on the phone for a time to meet and once in email here is the text: monday at but I have to ask what your qualifications are for fixing drywall on a curved surface edge with texture that's going to be the most expensive part it will take 2-hours the second part that will take a hour or two is the wood railing it's chipped so they have to sand it, varnish, then at least coats of poly From: [redacted] < [redacted] > To: [redacted] < [redacted] > Sent: Thursday, November 5, ***8:AM Subject: damages Let me know what that time frame is and ill make sure we are there.as far as not doing onsite estimates its my job to come to onsitesand I don’t recall telling anyone we couldn’t do an onsite for there moveso I do apologize for that! Take care,------------------he never showed up I had to ask permission from my renters to be there and he never showed he also clearly explained he did NOT know how to fix the damage and thought he could just "paint over" the big chucks of wood out of the railings that is NOT fixing it his offer to me last time was something like $ seriously? he caused thousands of dollars of damage i'm not asking for thousands of dollars he won't even pay for the contractor I paid to fix HIS damage! ] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.None of that is true I offered times to have them come and see the damage to my house, they wouldn't come to look at it I also asked how they would fix the damage, and by their description they would not fix it the right way You can't just paint over holes and you can't paint over a big hole in the bull nose round edge of the wall They haven't offered any solution to me personally They asked me for what the damage was, I gave it to them along with pictures and costs for the items They haven't proposed any solutions I had to pay a contractor $to fix the damage to my old house They did make me sign the contract and wouldn't even let me read it It's on an ipad, and they wouldn't leave my house until I signed it They told me I "had" to sign it They also didn't give me the agreed upon "not to exceed" amount And they exceed their quote by 250% They scam people into a lowball bid and then charge them times more without telling the customer Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The problem with the response is it does not address the main issueThat is an estimate that had nothing in common with the amount we had to payTalk of supposed discounts means nothingThe key issue is the relationship of the estimate to the actual chargesGiven the fact that the original estimate was for approximately $plus or minus 20% I can only conclude that this was a shameless bait and switch tacticThe remedy of making an estimate more truly reflect the cost of the move may help future customers, it does nothing to remedy my complaint Regards, [redacted] ***

The movers at this company are extremely professional and efficient, however, I can NOT say the same for the managementUnfortunately, this is your typical moving company that most people would WARN you to STAY AWAY from because they will quote you one price but once the job is done that price will have completely changed and it will be much higherPLEASE BE WARNED!!!!!!! This company did not come out to do a walk through but instead asked me to tell them over the phone the items I needed to move and gave me a price based on that(I named everything in my house and offered to count the boxesThere were no major appliances) When they arrived all items were packed and ready to be loaded on the truckThey even made the comment that they had not seen anyone as packed and organized as I wasI only had a one bedroom apartment and was given an estimate that it would take a maximum of 1/hours to complete the jobThe individual who scheduled the move said she didn't anticipate it taking that long but she wanted to estimate the max just to give me an idea of the most I would have to payI spoke to this individual twice just to confirm everything, and I even asked if there would be any surprises or additional cost once the movers showed up, because of my past experiences, and each time I was quoted the same price and told there wouldn't be any additional cost I must say there was a slight hiccup due to me having to change units once we arrived at ** storage, which by the way was less than minutes from my apartment in Little ItalyBut once the job was complete, which ended up taking about hours and minutes, they told me my price was $dollars more than what was originally quotedWhen I inquired as to why it was so much more it was explained that it was because I was quoted a price based on a maximum of ½ hours and since it went over I was changed $for each minutes over that timeBecause I was sitting out in front of the storage and didn't have documentation to prove what I was quoted, the move coordinator told me he would credit me back the difference after reviewing the phone call and verifying my original quoteAfter a week of not getting an answer I was finally told that the additional $dollars was based on me having more boxes and them having to walk further to get to the elevator along with them sending additional guys to the moveHe admitted that he heard me being told about the ½ hours which was the original disputeBut after he admitted to hearing that, the justification for the overcharge changed to me having more boxes, which I was told didn't matter as long as I wasn't using their boxes…them having to walk further, which should be accounted for in the timeframe…and them sending additional guys to the move, which I never asked for a particular number of movers in the first place
I would NOT recommend this company to anyone and if you choose to use this company PLEASE PLEASE get everything in writing and make sure all the blanks are filled in on your contractThe contact is extremely vague and they leave a lot of things on it blankAlso, PLEASE know that they make you give your credit card number prior to confirming the moveSo even if you dispute the amount at the end they are going to get their money
BTW… I was offered a Starbucks gift card for any inconvenienceHow insulting!!!

Thank you very much for taking the time to review You Move MeYour input, and the feedback from all of our customers is vitally important to us and we always want to meet our customers expectationsPer your comments, we have updated our booking process even more to further ensure that
customers understand we are an hourly company Although outlined in detail in the booking packet and work orders, moving is a stressful time and occasionally this if overlooked by a customerWe sincerely apologize if you did not know this in advanceWe have taken even greater steps to ensure that every customer understands the estimating and billing process . As stated in the signed booking packet and work orders, We offer an hourly service to our customers and as a courtesywe make every effort to provide an accurate estimate for your moveOccasionally, there are variables such as access that can affect your estimated hours As in your case, the accessibility of your apartment at both locationsThe original estimate was for 30-estimated man hours for both packing and movingThis estimate did not include supplies and a $discount was extendedOn the day of your pack, the crew lead addressed these concerns with you and a fourth man was agreed upon for your move The final bill for your move was plus supplies, again not included in your original estimateUnfortunately, the actual amount of hours to pack and move your home exceeded the estimated man hours and, as a courtesy , another $discount was extendedBecause of the nature of both locations (long walks, elevators, stairs) the actual pack and move time exceeded the original time estimate and we certainly understand your disappointmentWe desire to meet the expectations of our customers and throughout our booking process we make every effort to ensure that our customers understand we are an hourly service and you will be billed in minute incrementsBecause every home is unique, we aim to provide an estimate of the hours needed to successfully pack and move each customer’s belongings. Our crews worked hard to pack and move your belongings in the allotted time and appreciated your generous gratuitiesI hope this clears up your concerns and we hope to see you again in the future

We have two signed contracts with this personWe offered to send our guy to repair his walls and damage of railinghe refusedwe offered to replace his mattress due to the structural damageas for his tv it has one dead pixel with no external damage as proven in the picture he sent us, according
to California law we are not responsible for internal electrical damage as we can not prove it was pre existingwe have asked for certain info from him and he been less then cooperativeHe would only demand that we replace everything and give him a creditThe credit he is asking for is more then the value of the agreed upon value that he agreed to in his contractwe have tried to settle things with him but he refuses to accept our offersalso he was explained that we charged per hour, and signed the invoice for amount due and paid itHe says we forced him to sign the contractsone of the contracts was sent before his move via email, and the other was signed prior to the moveat either time he could have refused our serviceI have attached the original contract he signed
*** ***
You Move Me
San Diego/South Orange County
*** x***

I have all of the emails between me and *** ***, He didn't ask times, We offered to come out he only complained about it and never gave us a time to come out as he was in another countryi have where he refused for us to come fix the scratches in his walls and banister clearly in one of the emailssaying he didn't trust us to fix itAs for the contract, he signed an emailed contract before we ever showed up explaining damages and hourly charges, it was attached to the last correspondencewe did not force him, he had more then enough time to read, initial, sign, and leave a credit card numberWe do not do "do not exceed" agreements as we are an hourly based service, which I explained to him over the phone, and was stated in the estimate (emailed to him) and the contract sent to him (that he signed twice)we are willing to settle, but what *** is asking for isn't fair and is not what he agreed to by signing the contract both times prior to the moveYou Move Me
San Diego/Orange County
*** x***

We have two signed contracts with this personWe offered to send our guy to repair his walls and damage of railinghe refusedwe offered to replace his mattress due to the structural damageas for his tv it has one dead pixel with no external damage as proven in the picture he sent us, according
to California law we are not responsible for internal electrical damage as we can not prove it was pre existingwe have asked for certain info from him and he been less then cooperativeHe would only demand that we replace everything and give him a creditThe credit he is asking for is more then the value of the agreed upon value that he agreed to in his contractwe have tried to settle things with him but he refuses to accept our offersalso he was explained that we charged per hour, and signed the invoice for amount due and paid itHe says we forced him to sign the contractsone of the contracts was sent before his move via email, and the other was signed prior to the moveat either time he could have refused our service.I have attached the original contract he signed*** ***You Move MeSan Diego/South Orange County*** x***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
None of that is true. I offered times to have them come and see the damage to my house, they wouldn't come to look at it. I also asked how they would fix the damage, and by their description they would not fix it the right way. You can't just paint over holes and you can't paint over a big hole in the bull nose round edge of the wall. They haven't offered any solution to me personally. They asked me for what the damage was, I gave it to them along with pictures and costs for the items. They haven't proposed any solutions. I had to pay a contractor $to fix the damage to my old house. They did make me sign the contract and wouldn't even let me read it. It's on an ipad, and they wouldn't leave my house until I signed it. They told me I "had" to sign it. They also didn't give me the agreed upon "not to exceed" amount. And they exceed their quote by 250%. They scam people into a lowball bid and then charge them times more without telling the customer.
Regards,
*** ***

Our estimates are built on what the customer tells us is in their home.  For example, if you were to request I estimate moving a fridge and a piano it would cost $238.  If upon arrival, there was a couch and a storage unit added, then it would be more than the original estimate.
On all of over estimates, booking packets, and work orders we take the time to review this component of the estimating process.  We charge hourly and upon arrival we tell the customer exactly what we think it will take in terms of time.  This is when we actually see the home and the items.
Until that time, we cannot be responsible for items not told to us, issues of access or unusual furniture, and/or weather.  This is according to the Public Utilities Commission guidelines which were also given (twice) to the customer.
It is unfortunate the estimate did not reflect the actual items we moved nor the access that we were provided.  However, this information all came from the customer.  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Th estimate was done by one of the company's employees whose last name is Jericho. He entered our condo and based his estimate on his own eyesight. The implication that we somehow provided incorrect information is simply untrue. I must say I would never use this company again. It might help to ask your own employees about what happened when a compliant has been made.
Regards,
[redacted]

Our estimates are built on what the customer tells us is in their home.  For example, if you were to request I estimate moving a fridge and a piano it would cost $238.  If upon arrival, there was a couch and a storage unit added, then it would be more than the original estimate.On all of over estimates, booking packets, and work orders we take the time to review this component of the estimating process.  We charge hourly and upon arrival we tell the customer exactly what we think it will take in terms of time.  This is when we actually see the home and the items.Until that time, we cannot be responsible for items not told to us, issues of access or unusual furniture, and/or weather.  This is according to the Public Utilities Commission guidelines which were also given (twice) to the customer.It is unfortunate the estimate did not reflect the actual items we moved nor the access that we were provided.  However, this information all came from the customer.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.None of that is true.  I offered 3 times to have them come and see the damage to my house, they wouldn't come to look at it.  I also asked how they would fix the damage, and by their description they would not fix it the right way.  You can't just paint over holes and you can't paint over a big hole in the bull nose round edge of the wall.  They haven't offered any solution to me personally.  They asked me for what the damage was, I gave it to them along with pictures and costs for the items.  They haven't proposed any solutions.  I had to pay a contractor $600 to fix the damage to my old house.  They did make me sign the contract and wouldn't even let me read it.  It's on an ipad, and they wouldn't leave my house until I signed it.  They told me I "had" to sign it.  They also didn't give me the agreed upon "not to exceed" amount.  And they exceed their quote by 250%.  They scam people into a lowball bid and then charge them 2.5 times more without telling the customer. 
Regards,
[redacted]

The actual service was fantastic, but if you want "UP FRONT AND TRANSPARENT RATES" you are going to be disappointed. I was initially quoted $238 for a 2 hour move which seems fair. However not until after they had moved all of my stuff was I told there was an additional $154 "State Mandated" vehicle fee. You would think that this would be in the quote. I thought I had messed up reading the fine print, which would be fine, I signed the agreement, so I paid. But after they left I went back and reread the agreement and they had marked the vehicle fee as $0 in the initial estimate. So, either they are careless and incompetent or deceptive and trying to underquote and overcharge. They even conceded that they had made a mistake and took $50 off. If I misread something do you really think they would take $50 off the bill? I didn't think so. They admitted multiple times they messed up their quote and I'm still down $104 dollars. Great business you guys are running.

On the positive side, the delivery men were very professional and everything was handled with care and speed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
I do not except this response from the moving company. I was in the hospital when the move took place. I have a receipt from him showing they only had 2 men working and they only worked 2 hrs on the move. That is why my realtor came to help because they wouldn't do all the move. When there truck was empty they said we are tired and wouldn't take the rest? I can send you my back up showing his receipt which I never paid for. He told my realtor [redacted] he would do it for free. I never signed or even Knew which movers did my move. Nevertheless he broke items and did not move items so they got taken or stolen because they were sitting out on the porch. And some of the stuff in the house is broken. I feel this is a bad way of doing business and I want to know what happen to my stuff. He's pushing over on the other realtor which I believe she did take what was left. But it was his fault thatit was taken. My Realtor gave him a job to do and he did not finish it so my items were stolen. Is that my fault when I not even there. I feel this is Elder Abuse and both parts. I will get to the bottom of it one way or the other. He says nothing was broken he wasn't there to see what was going on. He's tring to cover up his mistake and he doesn't want to take the blame. I had an old Grandfather clock that was broken in half. One of his workers couldn't see that. They didn't open one by one box to see if everything was ok on his inventory sheet was abut 10 items thats it. I f you read his email all he is interested in is money. Well I never signed anything or agreed to anything for him to move me. So he needs to pick up his responsibilty and do what is right. He Has nevr even come over to see the stuff that is broken or told me what was left. It took me 6 months to find out what was missing. They put a nice couch in the garage and a expense bed in the garage with parts missing for it. I'm just so upset about this move. My ex husband worked for United Van Lines as a mover and never did this happen to him. He finished a job no matter how late it got or how tired he was. And he said I paid him $200 I never gave him anything. Why is he lying about this?
thank you but you can send this letter to him. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The problem with the response is it does not address the main issue. That is an estimate that had nothing in common with the amount we had to pay. Talk of supposed discounts means nothing. The key issue is the relationship of the estimate to the actual charges. Given the fact that the original estimate was for approximately $1900 plus or minus 20% I can only conclude that this was a shameless bait and switch tactic. The remedy of making an estimate more truly reflect the cost of the move may help future customers, it does nothing to remedy my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[i asked twice on the phone for a time to meet and once in email.  here is the text:
monday at 4.
but
I have to ask what your qualifications are for fixing drywall on a
curved surface edge with texture.  that's going to be the most expensive
part.  it will take 2-3 hours.  the second part that will take a hour
or two is the wood railing.  it's chipped.  so they have to sand it,
varnish, then at least 2 coats of poly. 

From: [redacted] <[redacted]>To: [redacted] <[redacted]> Sent: Thursday, November 5, [redacted]5 8:35 AMSubject: damages Let me know what that time frame is and ill make sure we are there.
as
far as not doing onsite estimates its my job to come to onsites. and I
don’t recall telling anyone we couldn’t do an onsite for there move. so i
do apologize for that!
Take care
,
------------------he never showed up.  I had to ask permission from my renters to be there and he never showed.  he also clearly explained he did NOT know how to fix the damage and thought he could just "paint over" the big chucks of wood out of the railings.  that is NOT fixing it.  his offer to me last time was something like $6.  seriously?  he caused thousands of dollars of damage.  i'm not asking for thousands of dollars.  he won't even pay for the contractor I paid to fix HIS damage!   ]
Regards,
[redacted]

Revdex.com4747 Viewridge Ave #200San Diego, CA  92123-1688Revdex.com Complaint ID: [redacted] ([redacted])To whom it may concern,Thank you for you for bringing this complaint to our attention and for your consideration in this matter....

 You will find included with this letter a copy of our email communication with [redacted], the individual who filed the complaint, as well as a copy of her original invoice.To briefly summarize, Ms. [redacted] was not present for this move but instead had oen of the real estate agents ([redacted]) who was involved with the selling of her home there for here. In essence, our team worked until they were told to stop, not because they were tired and no longer wanted to work.  Four of our movers worked for a total of 56 hour to move Ms. [redacted]’s belongings.  Perhaps most importantly, she never paid for this move.  We are an hourly company and this move would normally have cost over $3,300.  However, we severely discounted the move because of Ms. [redacted]’s medical situation and asked that she pay only $1,434.30 for this move, of which we received $200.I would request that you read the email sent from [redacted], a neutral third party, which succinctly summarizes all that happened.  She testifies to the fact that Ms. [redacted]’s real estate agent was holding her items because she had not paid this agent and that  our movers worked diligently to perform the work that was asked of them.Please review the attached materials and feel free to confirm with [redacted] about the details of this event.  I am certain that upon investigation you will find that this complaint is erroneous.Thank you for your time and attention.  If you have any questions, please do not hesitate to call me at 619-[redacted] x[redacted].Sincerely,[redacted]