Youbill, Incorporated

Review: I am trying to file a complaint against Member Solutions unfair credit practices. In October of 2012 I started taking [redacted] classes with [redacted] in [redacted] ,MS. I signed a 6 month contract for Member solutions to bill my card on [redacted] of [redacted] behalf. In April of 2013 [redacted] informed me that he was no longer using Member Solutions as the company had not paid him any of the money that they had collected. I checked my credit card and did not see a charge and said ok they must have stopped charging. In August my wife reviewd our statements and noticed charges starting in about May for an $85.00 charge and she called the number. It was Member solutions charging for the [redacted] classes. We called and diputed the charges from April on as the instructor [redacted] said he was no longer using them for payments and I hadnt been attending any classes since February. Member Solutions said they would look in to the charge and asked us not to dispute the charge with the credit card company. This was on a Thursday and I was told that I would hear something by Friday or Monday. On monday I was left a voice mail stating that Memebr Solutions was still researching the problem. On Friday I called again to find out the status,and was told that they were still researching the issue. I spoke with a supervisor and was told they were trying to contact the instructor [redacted] to confirm my cancellation and charges. I was also told that no further charges would be made against the card. I informed them that they had already had enough time to research and that I would be calling my credit card to dispute charges. I received an e-mail the next day that was a carbon to [redacted] from Member Solutions asking that he contact them. I also called [redacted] who stated that no Member Solutions contact had been made and no money received from them. Today I get another E-mail stating I'm delinquent on payment. since my credit card is blocking charges. I called again and spoke to a representative and he stated that they are still looking in to the matter. I informed him that if I get another bill from them I would consider it harassment. and that my account should be closed. I did a simple search on complaints from this company and it clearly shows a pattern of abuse and harrasing phone calls to others. I'm not sure what can be done but Believe this company needs to be restricted from doing business in MS.Desired Settlement: This company needs to record that my contract was for 6 months not a year and refund all monies from April till present that they have collected. THey also need to acknowledge that I am not in an annual contract

Business

Response:

Member Solutions has been actively billng fro [redacted] since Sept 2012. In August, 2013, we were notified that they wanted to terminate their relationship wtih MSI. however, nothing was formalized with a specific cancel date. Our attempts to contact [redacted] were unsuccessful. We continued to process payments per the terms of our agreement and fund the business accordingly.

Based on the disputes brought to light by [redacted] we tried again to contact this [redacted]. They remain unresponsive. Therefore, we have cancelled [redacted]'s agreement. He has chargedback 3 payments, we will not pursue this issue with him.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following added.

It took several contacts with Member solutions to get them to respond. Every response was always met with a "were investigating" and nothing more. Not until I had to complain to THE Revdex.com and my credit card company did they respond. They were willing to continue billing even though they could not confirm with the business that they were representing that it was still in business or even using their services. As of today [redacted] states he has never been given any money from Member solutions. I would hope in the future they would suspend any payments until they could confirm with a company that they are using services or even that they are in Business, instead of blindly billing clients until someone steps up and fight s with them to stop.

Regards,

Review: I am in a contract with members solutions and trying to negotiate a cancelation of services that dose not involve collections. My rent went up and I no longer have the money to pay tuition my account is still in good standing and I have not attended class for a month. They refuse to work with me on a settlement that would allow me to Pay my rent buy grocerys and not go into collections for a service I voluntarily quit using. In addition to this I previously asked if there was a way to modify my contract by cutting out some services so the fees would be less and they refused this as well.Desired Settlement: I am willing to pay a 88$ fine for immediate cancelation which is half a months tuition in lieu of receiving two months worth of services while the cancelation notice takes effect at full price.

Business

Response:

This account has been cancelled as a courtesy with nothing further due.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

This place consistently double-bills and once billed for non-existent service provided. Seems pretty shady. Recommend anyone to not use these nitwits.

Review: I had purchased a $15 [redacted] trial on Dec 2, 2013. a few weeks later I had opened my [redacted] Card bill and saw a $15 charge for "Member Solutions" with no description of the charge, just a phone number. I called the number to see what the charge was for, but they were closed and it prompted me to leave a message for someone to call back during regular business hours, so that is what I did. I also called [redacted] to see if they had any further information regarding this charge. They could not get anywhere either, so they told me that they would investigate the charge, and let me know what happens. About a week or so later, I receive a phone call from "Member Solutions" not even mentioning the voicemail I left, but to tell me that I now owe $35! I explained the situation, and when I was told what the $15 charge was for, I told the representative that I would happily pay the $15, but should not have to pay a $20 return payment fee when they didn't even returm my call. They said that they would check their phone records to see if my number comes up and get back to me. They got back to me about a week later stating that they could not find my number on their records, but if I could provide my own phone records prooving that I called, they would dismiss the $20 fee. I contacted Verizon, and they refused to give me a call log for that week, even after I explained the situation to them. They said they do not have to provide me records without a subpoena. I called Member Solutions and told them what [redacted] said, and they still won't remove the $20 return payment fee. I called [redacted] and they said they should not be charging a return payment fee because that was not what transpired. [redacted] contacted them and asked them to provide prove of the transaction so they can release the payment. I have 3 kids and a job. I have spent hours and at least 3 phone calls per week on this since December! I have done everything in my power to provide proof of this phone call, but unless they get a subpoena, I cannot get that call log.Desired Settlement: I want them to remove the $20 charge as well as any other fees or charges other than the $15 for the kickboxing trial (which was already paid back in January)

Business

Response:

Customer

had two trials with [redacted], one was paid in full on 12/2/2013. The

second was paid and then the payment was reversed by the customer. As a result

the customer owes the $15.00 for the second trial, $20.00 for return fees and $10.00

for late fees. Totaling $45.00

As a sign of goodwill if the customer makes the $15.00 payment due, and pays the $20.00 in return fees ($35.00) we will waive the $10.00 late fee.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I had originally purchased the 2 trials on 2 separate cards. The 1 trial in question was purchased on December2. When it appeared on my statement on December 14, it was not identified as a kickboxing trial and I called the number on the statement to see what the charge was for. The recording did not give any suggestions as to what the company was, and was not open and prompted me to leave a voicemail, which I did. I then contacted [redacted] to see if they could give me any further information, and they could find nothing at that moment, but stated that they would look into it and get back to me. About a week later I received a phone call from "Member Solutions/You Bill" and it was not to discuss my voicemail, but to tell me that I have an overdue account of $35. (the original $15 and an additional $20 return payment fee) I explained the situation and was told that they would try to go through their phone records to locate the call I made on December 14th and if they did indeed locate it they would remove the $20 fee. During that same phone call I told the representative that I would be happy to pay the $15 trial fee, but not the extra $20 charge. I was told I would receive a call within a week or 2 while they investigated. They called about a week and 1/2 later saying they did not locate my home number on their records and asking if I could have called from another number. I gave them my cell phone number and they told me once again they would contact me in 1-2 weeks. (During this time they started charging late fees) I also contacted [redacted] during this time and was told that they did not return the payment, but held it until "You Bill/Member Solutions" identified themselves and the charge. When they did (in mid January) the charge was resubmitted and paid by Discover. In the meantime "Member Solutions/Youbill" called me stating that they still could not locate either one of my numbers on their records, but if I could prove it on my records they would remove all the fees. I was able to get an itemized call log from my cell phone carrier, but could not get one from my home phone carrier. They stated they would only give me a call log if I had a subpoena. I contacted "Member Solutions/Youbill" and told them the situation and they said they will not take my word that I called in good faith and therefore will not remove the $20 charge, but would remover the $10 late fees. During the past few months of investigating and more than 10 phone conversations with this company, no one seemed to know what was going on with my account. They call about twice a week asking me to pay and I would have to go through every detail of what had transpired, and even after [redacted] paid them the $15 (which I have in writing) they still try to tell me it was never paid. One representative told me it was not paid and when I asked him to review the account and double check he told me "oh yes, now I see it, the $15 was paid).

Review: This company is extremely difficult to get a hold of. They collect monthly dues in advance for my son's karate/crossfit studio and they make it next to impossible to change or cancel an automatic payment. I was told that unless I submitted a 15 day request that was approved that I could not cancel my account. I was also told that their service was the only accepted form of payment for the studio which is untrue as they accept other forms of payment. The individual was not helpful and extremely rude and refused to allow me to speak with a supervisor. I ultimately had to put a stop payment with my bank to get the charges to stop. Ridiculous service that borders on being illegal.Desired Settlement: I would like my account to be refunded the $315.00 charge for August and September a total of $630.00.

Business

Response:

Member solutions is the billing company hired by [redacted] Martial Arts to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

Member Solutions business hours are: Monday-Thursday 9am-9pm ET and Friday 10am-6pm ET to accept incoming customer calls.

[redacted] Martial Arts only accepts payment through EFT and Member Solutions charges those payments monthly there is no paper/statement option.

Member Solutions has not received [redacted] request for cancellation but we will accept this complaint as her written notice for cancellation.

Additionally, Per [redacted]'s request I have added a do not draft on the account as there is currently no stop payment from her institution on file as listed.

There is no refund due on this account.

If we can be of further assistance please do not hesitate to reach out to us directly.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The information in their response is incorrect.

Review: Member Solutions is a company that manages accounts for other companies. For me, I had a gym membership at a martial arts business that used them. I have been trying to cancel my membership for months. I have talked to many, many representatives and always given different information. In August, I talked to someone who said I had to have proof of address change, which I sent but wasn't correct in some way. In November I talked to someone who said I only had to send an email, to stop the auto renewal (I did) and said my account would close at the end of the year. Now I am getting calls saying that I owe them money and that my account wasnt closed. Not only this, but the rep I talked to denied that they even accept emails and said that I was mistaken and began reading a log of some kind on his end that said yet a different course of action. Now they say I have to close my account by certified mail. This is completely ridiculous and obviously a ploy to get more money through misinformation and bullying. I feel lied to and like I am being pushed around by a business that is not being honest.Desired Settlement: I want my account closed and I want the outstanding charges dropped as they were accrued under false and purposefully misleading means.

Business

Response:

I apologize for the confusion and the late response. This account is now cancelled with nothing further due.

Review: This company states in their contract under item 10 line 4 "To cancel this Agreement pursuant to any right contained herein, other than the Right to Cancel set forth above, the Member shall submit, to MSI and Business, a completed MSI cancellation form, which can be obtained from the Business, by certified mail return receipt requested, or by personal delivery to the address specified in this Agreement for MSI and Business."

Upon calling MSI, they directed us to call Business in order to receive the cancellation form. When we spoke to the Business ([redacted]), they told us billing (MSI) was in control of that and his hands were tied. When we asked for a cancellation form, Business said that no such form existed. It states directly in the contract though that such a form DOES exist, so by not providing the form, they are breaking the service contract. Both MSI and [redacted] are running us in circles, and refuse to allow up to cancel the contract. They told us to e-mail evidence of the cancellation form information by scanning the contract, which we did and have not heard back from.Desired Settlement: I wish for the contract to be terminated with no negative effects on my credit, no further payments to be billed, and no contact.

Business

Response:

We have reviewed the complaint filed by [redacted] regarding a membership for [redacted] and [redacted] at [redacted]. Member Soluitons is the billing company hired by [redacted] to administer the terms of the our agreement which allows customers to paid tuition in installments.

**. [redacted] signed a 12 month Term agreement on April 13, 2013. On 10/16/2013, **. [redacted] called our office to inquire about cancellation of the agreement. We advised him the agreement was not cancellable.

Paragraph 10 states that after the Right to Cancel expires, the agreement may not be canceled, and all payments through the end of the agreement shall be due and payable as prodvided in the agreement. The form discussed in paragraph 10 pertains to agreements which automatically renewed. The type of agreement **. [redacted] signed has an expiration date of 5/13/14 and not does not renew at all. There is no cancellation form applicable to this agreement.

We apologize if our staff misinformed **. [redacted] regarding a form to fill out.

Review: I signed my child up for Karate classes in April in [redacted]. They have a company that contracts" the classes out and it is for a year membership. I signed the contract with the understand that I could cancel at any time. In the month of September my family relocated to [redacted]. I, admittedly neglected to immediately contact the karate school, and did the beginning of January. They provided a number to member solutions. I contacted them and they informed me that they would continue to take money out of my account even though there was no consideration due to the fact NO SERVICE has been rendered. They wanted a copy of my lease and bill with my name on it. I am married and my bills were in my spouses name. I sent all the information requested at the beginning of January. Weeks later they contacted me telling me that they denied my request. I called, because there was no further information assisting me in this cancellation. After a lot of trouble, they told me"maybe they would accept it if" I sent in a copy of my marriage certificate, so they could process the information, which was puzzling. I resubmitted all of the information before the date they scheduled to charge my account. I was told by the customer service rep if I got the paper work in before the date then my account would not be charged. Though my account was charged days after I submitted the proper paper work. Every representative I dealt with gave conflicting and unsure responses, and due to that I had to take necessary measures to protect my account. I contacted my bank and they informed me that their behavior was unlawful and blocked them from taking further payments, and they felt it necessary to challenge the last payment they took out of my account. I received email conformation from [redacted], which is a LLC and not an incorporation and not allowed BY LAW to create contracts for itself, that they granted my cancellation. In the middle of February I was contacted by [redacted] for failure to pay. I had to explain every measure I had taken to cancel before they understood that I canceled. Then said, "OH, it might be because you had a payment charged back". This was confusing because I properly canceled and received notification that I did. The representative was rude and dismissive and said that I owed the balance still. I explained my situation again, saying my bank decided to charge the money back, I was cut off rudely and told that might be my purgative, but I owed. I said I did not. She said, Fine, thank you and hung up on me. I am still wheeling from the experience. If I would have known all of this I would have never signed my child up for Karate. What they are doing is unlawful and they have no professional conduct.Desired Settlement: I would like to stop being harassed and threatened with collection since I did everything to cancel. I even forfeited five months of payments with out any service. Understanding their position, that they had a right to take four months of payments, even though the karate school, which is thousands of miles from Member Solutions, shows my child has not gone since the beginning of September. I don't expect a refund, though I am due one for the months my son did not attend, I just want to be left a

Business

Response:

Re: [redacted]

Dear [redacted]:

I am in receipt of a complaint filed through your office by [redacted]. [redacted] is the billing company hired by [redacted] to administer the terms of our billing agreements which allow customers to pay tuition over time.

[redacted] signed a term agreement for a period of one year. She contacted us on 1/11/2013 to request cancellation due to relocation. She was told on that call, that all payments are due until relocation information is received and verified. On 1/11/2013, we sent her our relocation verification form which details the required proofs of move. On 1/14/2013, we resent the relocation verification document out to [redacted]. On 1/16/2013 we did receive a written request to cancel the membership do to relocation. However, the proofs of move received were not accepted. She was notified on 1/16/2013 that the proof was not acceptable. Copies of email correspondence below.

On 1/18/2013, we received the required documents and cancelled her account. On 1/23/2013, we received a chargeback from a payment made on Jan 15. This payment was due prior to any relocation information being received. [redacted] made it clear to our customer service representative that she refuses to pay for the funds owed. We tried to explain that non-use of the facility does not excuse payments. We would have no way of knowing she moved unless proof of move was received and it wasn’t received until 1/18/2013.

The chargeback of the payment added a $25.00 chargeback fee and has since accrued a late fee of $5.00. I have waived all subsequent late fees. Her total due to close this account is $99.00.

From: Customer Service

Sent: Wednesday, January 16, 2013 6:08 PM

To: '[redacted]

Subject: RE: Relocation of [redacted]

RE: [redacted]

Dear [redacted],

We are in receipt of the following relocation documents:

Water Service Application

Lease

Unfortunately, we are unable to process your request to cancel due to relocation. The Water Service Application is not an accepted proof of move. Lease is not signed and missing pages. Please submit the requested documents or please review the list below and provide two (2) proofs for review. All documents must indicate your name and new address:

· New Driver's license (you can email this for a better copy)

Vehicle Insurance and Vehicle Registration (together accepted as 1 proof)

· Pay stub/ check from new company

· Phone Bill (analog lines only, no cell phones)

· Copy of new lease / mortgage

· Cable Bill

· College / University tuition receipt

· Utility bill

· New employer acceptance letter

Please be advised that billing will continue on your account until the relocation meets all requirements and is approved.

If you have any further questions or concerns, please contact our customer service department at [redacted] or e-mail us at [redacted]

Sincerely,

[BILLING SERVICE REPRESENTATIVE]

[

Review: I registered my daughter for voice lessons at this school. I paid for a year in advance. My ex wife since has moved and my daughter lives with her. They moved about 55 miles away from the previous address. Also the instructor that my daughter was with is no longer with the company and she didn't care for the new instructor given to her. My daughter took 6 months of lessons. When I asked for a refund of the amount of 6 months of lessons, I was referred to a third party billing company because the owner of the music company doesn't handle his own finances. The cost per month is $109.00 times 6 months equals $654.00 that this company has essentially stolen from me. I have tried on at least three occassions to speak with the owner and he keeps saying that there is nothing that he can do and that I have to deal with the billing company. He does not seem interested in dealing with this situation in a fair manner.Desired Settlement: I would like a refund for the six months that I have paid for but am not receiving services for. The amount would be $654.00

Business

Response:

See Attachment:

Business

Response:

**. [redacted] signed a term agreement with [redacted] School of Music for private voice lessons for [redacted]. The agreement was not with a particular instructor. The agreement was for a term of one year. A term agreement is only cancellable for medical disability or relocation.

In his complaint, **. [redacted] says his daughter is no longer living in the area. If **. [redacted] can provide proof of his daughter's move, and the move is 25 miles from the school, a refund will be issued. Valid forms of relocation for a minor in this instance would be a copy of school registration. In addition, we must receive a copy of the custody documents and proof of the custodial parent's address. Valid proof of address includes a copies of a lease or utility bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to know if I am dealing with the business or their billing company. Who would I send these documents to? The terms are agreeable when I get this information.

Regards,

Review: In June 2013, I joined the [redacted] & [redacted] for Kick-Boxing work-out/exercise. However, shortly after, I has to have minor foot surgery on both feet. I provided Members Solutions, the billing and collection agent for [redacted] & [redacted], complete documentation and provieded the appropriate doctor statement of my disability and requested cancellation of the Kick Boxing program. My walking ability was limited and therfoe I was issued temporary disability and handicap parking decal by the City of [redacted], TN. I was longer able to participate w/o causing more injury to myself. I discontinued attending the gym in July 2013. Additionaly, I moved and provided the required forms and document supporting my move, and again ak for cancellation of the Kick-boxing,as there is a workout facility with in the Apartment complex. I was informed that the payments would be suspended for 3 months, however, my temporary disability lasted longer. (I still have 3 montths before my handicap decal expires. I am still suffering from foot problems and can nolonger do Kickboxing.) I have contacted Member solutions repeatedly for 3 months Sept - Dec 2013, requesting and pleading for membership cancellation. Member Solutions refused to cancle the membership and is not issuing harrasing phone calls. I need them to stop calling /contacting and/or harrasing me and completely cancle that membership in its entirety. Clear this debt from my credit record on All 3 Credit bureaus. They have taken 2 moths extra payment for months I did not patronize their facility. I have not stepped foot in that gym since Mid July 2013. I want Member Solutions to cancle the membership, clear my record/credit and leave me alone.Desired Settlement: It is my desire and request/ need for Member Solutions to stop calling /contacting and/or harrasing me in any form or fashion. and completely cancle that membership in its entirety. Clear this debt from my credit record on All 3 Credit bureaus.- I SIMPLY want them to cancle the membership, clear my record/credit and leave me alone.

Business

Response:

The

first call from the customer to inquire about membership cancellation and last payment on this account was in September 2013. A DND was

placed on the account and no further payments were taken from the customer. The

customer has the paperwork for cancellation towards her claim of disability

that will need to be returned and validated in order for the membership to be

cancelled.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: the validation papers from my doctor for my disability was submitted in Sept 2013 and relocation was submitted in Dec. 2013 to Member Solutions. and several follow up call were placed. Member solutions have all the requested paper work. Everthing was sent to them in 2013.

Member Solutions still refused to cancle the member ship even after recieving the doctor staements and papers from the State of TN validatating my disability. I am unable to continue any form of Kickboxking classes after having foot surger. and repeatedly requested for the membership to be cancelled.

I have been receiving harrassing telephone calls and emails from member solutions regarding payment for a membership that should have been cancellled montsh ago . Again, I am requesting the membership be cancled, all calls and correspondence stop, and any charges or debt be cleared from my record and/or credit report in regards to this Member Solutions. Regards,[redacted]

Business

Response:

The signed agreement contains terms and conditions with a

specific clause for the death/disability. The clause states that the Member or

his/ her legal representative may cancel the agreement if the Member dies or

becomes permanently disabled. Permanent disability is a disability, verified by

a physician, which precludes the Member from using any of the Business’

facilities for a period in excess of 6 months. The information provided

lacks the information necessary to qualify for cancellation. It did

however qualify for a freeze which was previously extended in October, November

and December 2013. Based on the information received, this account

cannot be cancelled. The account is now in default. Per [redacted]

request we have stopped contacting her regarding this debt.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: due to unfortunate and unforseen circumstances, I had to undergo foot surgery. Things hapens in life that sometimes you have no control over.. The contract with such restrictive terms and conditions is not valid in the 'real' world. I believe taking the Kickboxing course could have contributed to the cause for me to have surgery. Consequently I will not be returning to Kickboxing or any simular form of activity. I have provided substancial documentation and for cancellation both for disabity and moving. Their decision for denial is objected. and is hereby being appealed. The statement: " qualify for a freeze which was previously extended in October, November

and December 2013:" Is not what was requested. IT is only to MEMBER SOLUTION's benefit and they are not considering the hardship of my recovery. Member Solution are not doctors and cannot determine or state what my recovery period should be. I have requested Cancellation from the start and repetediately. Members Solutions is just being stubborn and mean. They can cancel this membership as requested. Actually, the freeze should have bben for July August and September also, according to the documentation presented. but they still drafted the monthly payment from my account., so they actually owe me a 3 month refund. This account should be cancelled completely and not placed in default. Again, I only got to user thefacility for 1 month in June 2013 and it is unfair and unjust to force me to pay for a whole year of service I will never received or benefit from. To day, I am still having fool issue and my state temporary disability is still in forced. Revdex.com. please encourage Member solutions to cancel this unjustified contract. Life thows curve balls and things are not always black and white.. Death or permanent disability should not be only terms of cancellations. Other things happens in life that can prevent someone from doing what they desire. It can alter your entire life plan as in t his case. Not it is not permanent, but the temporary recourse is longer than just a 3 month period. I am still in recovery and will be for a while. Cancel the contract and clear the ENTIRE debt completely. please. To keep the debt indefault is unjust and unfair to consumers like me.

Review: I was a member of The [redacted] Team and was paying $100 monthly membership since 2005. The owner informed me that he would be using a new bill collection agency so I gave him my credit card number and billing began for a few months. I decided to cancel my membership with [redacted] back in Feb 2013. He said that was fine and that he I would not be billed any longer. I started receiving bills in May from member solutions for $228 for 60 day cancellation notice. I immediately sent out an email and letter stating that I let the owner know I had cancelled in Feb and to inquire of the "60 Day notice" which seemed like a scam to collect on an additional 60days. I spoke to member solutions over the phone attempting to explain but they informed me that there is nothing they can do and that they never received my cancellation notice and would be billed my past due amount since February - July PLUS AN ADDITIONAL 60 DAYS FROM THE DAY THEY RECEIVE NOTICE.... Complete Scam!!!Desired Settlement: I will not pay for any services I have not used since Feb 2013. To be required to pay since Feb until Today (July) plus an additional 2 months is unethical and ridiculous.

Business

Response:

Review: Back in 2011 I had my son [redacted] join the [redacted] located on [redacted] in [redacted]. At that time I signed a one-year contract with the martial arts establishment in which I would pay $100 per month. After my contract ended my son stopped the martial arts for a few months, soon after 2012 he began his martial arts again at the facility, but this time knows contract was signed and a verbal agreement between me and the owner that I would be billed on a month-to-month basis and cancel at any time. The company in which he uses his billing is through "members solution Inc." in which one of the headquarters are located in [redacted]. Back in January 2013, I called up [redacted] the owner of the martial arts facility, and advised him that I would be canceling my sons membership effective immediately because he would not be attending the martial arts school any longer. [redacted] advised me that he would stop all payments that was being built my credit card on monthly basis... In March of 2013 I received a letter from "member solution inc "stating that I had a past due balance of $100in addition to that I was being charged a late fee and services of $32.50 total balance $132.50.I called members solution [redacted] one 800 contact phone number and spoke to a customer service rep would buys me that the account was active at the present time, and was just being placed on hold and not canceled and I was still responsible for the$100 and $32.50 charge... I advise the customer service rep that I never signed a new agreement stating that I shouldn't continuously build on a month-to-month basis and that she should remove me from being billed any further.. The customer service advised me that there's nothing they could do in order to cancel my account that I would have to deal directly with the owner of the martial arts facility, and they would have to request the credit. Soon after I contact the owner [redacted] from the martial arts facility and advised him that I was still being billed.. [redacted] advise me that he would credit back my account and adjust any late fees associated with his billing service, and that my service was canceled and not just suspended. In May 2013 I received another bill from member solutions indicating that I was still past due in the amount of $132.50, I contacted the owner of the martial arts facility advising him of this and left several messages, but none of my phone calls were returned. I also made an attempt to visit the martial arts facility on two occasions, but they there closed.. On June 17, 2013 I received another bill from member solutions Inc. any amount of $132.50, in addition to that the letter was threatening me that they would make reports to my credit bureau if I did not make a payment immediately. Due to my excellent credit rating I made a conscious decision to make a payment to "members solutions inc "in amount of $132.50,because I did not want to have my credit affected..The customer service rep from "membership solutions inc" further advised me that my service was reinstated as effective June, 2013 and that I was being build an additional $100 for a monthly service fee in which I did not authorize. I pleaded customer service representative that their company should cancel my account immediately because I did not have any contract..Again the representative told me that there was nothing she could do in order to cancel my service, nor stop any future billings to my account and I would be responsible for all the charges. Since then I have made several contacts with the owner of the martial arts facility, again by phone call, made an attempt to drive down to the facility the same day and I've also sent him a detailed e-mail indicating that my service should becanceled as I was promised from our previous conversations.Desired Settlement: I would like a refund in the amount of $132.50 back on my credit card, in addition to that I want them to stop billing me on a monthly basis and cancel my account retroactive to February 2013

Business

Response:

Member Solutions provides administration and billing services to the [redacted]. The billing agreement entered into our system in on 7/12/2012 was a month to month agreement. Payments were processed every month until April when we received a chargeback for the March payment. The account had previously been frozen for April and May. When contacted, [redacted] said he thought his account should be cancelled in April. We contacted our client who asked us to cancel the account immediately and refund $100.00. The account is now cancelled with nothing further due and a refund of $100.00 was issued to [redacted].

We apologize to [redacted] for any misunderstanding.

Review: I moved to [redacted], FL in April of 2013. Upon arriving, I got a FL driver's license issued on 04-10-2013.

While living in [redacted], I joined a martial arts school called [redacted]. I happily paid my $85 a month charge while I was there. I work for the government and move around a lot and when I told them I was moving, they suggested I freeze my account in case I could make it back in to workout with them. The 3 months went by and I had to just cancel my account, which is no problem if you move over 50 miles away, which I did.

To cancel your contract with Member Solutions, the 3rd party biller [redacted] contacted, you have to submit a written request along with two approved proofs of address change. I followed their steps exactly and gave them my new [redacted] driver's license and a check stub from an employer of mine. Member Solutions would not accept my driver's license because it had an issue date of 04-10-2013. Despite the fact it also shows a replacement date of 10-02-2013, the date I got in changed in [redacted]. Their reason for not accepting a state issued ID is completely ludicrous.

Well they continued to bill me for December, January, and February. I disputed the charges with [redacted] and they opened an investigation. Ironically, Member Solutions actually submitted paperwork accepting liability and fault for the charges in December and January...but not February.

Nearly everyday I receive a threatening email or phone call from Member Solutions stating they will turn this into a collection agency and hurt my credit. Again, despite the fact that they accepted responsibility for the charges. So today, another call came. I again, explained this story to their representative and after he consulted with his manager, they decided to close my case. This is after months of battling and one of their service agents actually calling to tell me "they are just trying to get my money and I should keep disputing it through [redacted] because his company should have just accepted my license in November."

So they closed my account and will quit billing me, as of today, which would be great but now they are charging me with a $75 returned payment fee and late fees for charges they should have never billed me! I have proof that I submitted all the proper documentation as well [redacted]s investigation where they admit fault.

I am really unsure what to do from here. They are rude, harass me nearly everyday, and I can't even speak logically to them a majority of the time. I have asked them to quit calling and emailing me and today the representative actually stated he would not do that. I had no problems paying them when I was utilizing the gym, I've never had an issue paying any bill or debt. However, I refuse to pay a company that is clearly just hoping I will give in and pay to get them to go away after I took every step necessary to end the contact according to their guidelines. The ironic part is that they would not accept my driver's license in November but they did today...Desired Settlement: I literally expect nothing other than for them to quit harassing me and to clear me of the bogus charges. I will not pay any late fees for charges they should have never billed me or any other bogus $75 fee associated with them. I also need to know that they have cleared me of these so they won't take me to collections and hurt my credit.

Business

Response:

Per your request I have placed a cease and desist on this

account and we will stop contacting you regarding this matter.

This account was cancelled by the client [redacted]

[redacted] on behalf of [redacted] on 3/17/2014. There are no fees pending

on this account.

Review: We signed up with [redacted] in [redacted] Kansas and was forced to sign with Member Services in order to go there. We were told by the instructor when signing the agreement that there is a cancellation policy of 60 days but it can be waived if the issue is significant and we would pay month to month. My son went there and about 4 months into signing up, he was humiliated in front of his peers by his instructor, [redacted], by removing his belt stripes because my son did not feel that he was ready to test to the next level. After that my son refused to go back for fear of being teased by his peers. We wrote the instructor numerous times and told him we would not be coming back and to stop billing. He said he would but to call member solutions to cancel, which we did. Now 3 months later we are still being billed and They are refusing to stop billing until we pay for a full year because there is not cancellation policy at all and they will not refund of cancel the contract until a full year has been paid and they refuse to do anything about the situation. They said our contract is not with the school, which we thought and were told it was but with them instead and they do not care if we are no longer going there.Desired Settlement: We want the full amounts from February 2014 and March 2014 Refunded and any further payments after March 2014 completely stopped and the account put to a $0 balance with no collections or legal suits filed.

Business

Response:

Our client, [redacted] asked that we cancel [redacted]'s

account. The account has been cancelled at our client’s request

with nothing further due effective today.

Review: My son started going to a [redacted] facility. I signed a six month contract, once the contract was up I called Member Solutions and cancelled the membership. They ignored my call and continued to deduct 150 dollars from my account. I sent them an e mail on April 23, 2014 reminding them that I had cancelled this membership. They told me it was automatically renewed and I would have to pay them 160 dollars to close this matter. This is outrageous behavior and I will not pay them one more dime. They are stealing money from people and threaten them with credit beureu actions and this is not correct business proceedings. Please stop them.Desired Settlement: They need to stop harassment for an account that has not been valid since December 2013.

Business

Response:

Member solutions is the billing company hired by [redacted] to administer billing agreement ter** which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

Per request, I have added a cease and desist for calls on the [redacted] account in addition to the no correspondence that was already in place.

We received **. [redacted]'s request for cancellation for her son [redacted]'s account on 3/5/2014. As this type of account requires a 30 day notice for cancellation **. [redacted]'s was advised that last payment was due on 3/16/2014. **. [redacted]'s made it clear at that time that she would not be making that payment, and that she would be contacting the Revdex.com.

At this juncture **. [redacted] owes one final payment of 150.00 and one late fee of 10.00. If **. [redacted] would like to close out his account and will pay the final monthly payment due in the amount of $150.00 I will waive the late fee as a courtesy to close out the account.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This account was cancelled via a telephone conversation I had with them in December or January which they conveniently do not have on the records. It did not take this company 30 days to take the first payment and we believe they are double dipping, getting paid from [redacted] and then making it almost impossible to cancel the withdraws. The public should be made aware of such questionable business practice.

Regards,

Business

Response:

The payments received in January and February to the [redacted] account align with the

timeline of the March cancellation request.

If further information can be provided by **. [redacted] for review that indicate a conversation of cancellation prior to the date of March Member solution will investigate that information further.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Recieved email from Member Solutions stating [redacted] your scheduled CC payment of $129.00 has been declined. Please "click here" and make your payment today.... account # [redacted]-1.

I called the place and they wanted my credit card information. I have never done business with this company or authorized them to do so. Lady on phone wanted to look me up via a credit card and I said no. She then looked me up via the email address and when I wouldnt provide more informaiton she said that it must have been a mistake.

* Sending an email to "[redacted]" at my EMAIL ADDRESS and asking for $129.00 isnt a mistake. They are fishing for money, privacy information, or something else.Desired Settlement: Investigate this company for above. They cant blast everyone by the name of [redacted] and expect to get someone to pay the debt.

Business

Response:

Dear **. [redacted]:

The complaint above was closed due to our lack of response in a timely manner. I do apologize for this over site.

I reviewed the complaint from [redacted]. He called our customer service department and told our representative that he had received an email from us and had no ties to us or our client. Our representative removed his email address from our system on that day 2/4/2014.

We corresponded with our client and determined a typographical error was made when the billing agreement was entered into our system. It has since been corrected by the true owner of the account.

We apologize for any inconvenience this may have caused.

Sincerely,

[Director of Customer Service]

Member Solutions

P: ###-###-####

Review: Signed contract for one month of gym use

I signed a gym contract for one month. After I was charged for the 2nd month (didnt use the gym) I was told I had to call the ownwer. I did that and did not receive a call back for 2 weeks. I was then told I needed to call and cancel with Member Solutions. I did that that and member solutions told me I needed to send them an email with my intention.After sending the email, I didnt hear back from them for at least a week. They then said I needed to send a certified letter to them. I jumped through all of their hoops. Kept all records and now I have gotten a collection notice. I have been billed for 5 monthe of gym use when I didnt use the gym. I will never use any company that uses Member Solutions for their billing again.Desired Settlement: I want this off of my credit. In the amount of 217.59 and I would like an apology from them. They need to learn some business ethics!

Business

Response:

Re: [redacted]

Review: I signed up for auto billing through Member Solutions for lessons at a local [redacted] ([redacted]) studio in [redacted], GA in OCT 2013. The monthly amount was for $100/month. I had to cancel lessons a month later in November 2013 and gave both an in person request as well as written note stating my cancellation request and my credit card info for the billing to stop to the proprietor of the [redacted] studio who then forwarded that information to Member Solutions. I discovered in MAR 2014 that I was still being billed $100 a month from Member Solutions. I called my credit card company to dispute the charges and decided to dispute only the amounts from JAN-MAR as I had given notice in late November and wanted to be fair to the [redacted] Studio. I started to receive phone calls for past due charges from Member Solutions at this point. When I spoke to a representative from this company, I explained that I had given written notice as requested from the [redacted] studio and that I was no longer enrolled there. The rep told me that I had signed a 10 month payment commitment contract. Unless the details for this was on an unknown addendum or in tiny font, I had signed no such contract, and the form that I filled out was just for monthly auto payments. The rep informed me that because they had not received payments for JAN-APR 2014 that I was in delinquency status and that this would be sent to credit reporting/collection agencies. I asked if they had a copy of the form that stated I committed to 10 months and they told me that they would have to search through their archives and email it to me within 2 weeks. I haven't received any email with this evidence that they say commits me to a payment plan of 10 months. I returned to the [redacted] studio to explain the situation and the proprietor explained that he would call Member Solutions from his end and resolve it for me. Since that visit the calls from Member Solutions appear stopped. The calls I recv'd were harassing in nature and possibly a scam for $$ from Member Solutions.Desired Settlement: I would like Member Solutions to be investigated or audited for other instances of fraud and unfair charging practices through harassing and intimidating customers who use this venue for auto payments. I do not know if Member Solutions will actually send my "delinquent account" status to a collection agency and have it affect my credit score. To date they have not provided me with proof of any contract that I signed that proved their fictitious claims. I think they run this scam quite often.

Business

Response:

Member

solutions is the billing company hired by [redacted] Martial Arts School. to

administer billing agreement terms which allows customers to pay for services

over time. This includes but is not limited to handling all cancellation

requests.

The

billing information is electronically transmitted to Member Solutions by [redacted]

[redacted] Martial Arts School to properly charge [redacted]’s account. When a

copy of [redacted]’s paper contract was requested per her concern with the

cancellation at [redacted] Martial Arts School a paper copy of the contract was

not produced Member Solutions cancelled out her account.

Member

Solutions apologizes for the inconvenience of the phone calls related to the

charge backs on her account from her credit card company. Member solutions is

no longer servicing [redacted]’s account and we did not report her account for

[redacted] Martial Arts School to a collection agency.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company refused to process a discontinuance of service request without a ton of paperwork and hassles. I provided them the paperwork (new address on my utility bill, and paystub) then they wanted school enrollment paperwork for the child (while the school is on summer break). This is unreasonable and I want others to be aware.

They move slow and do a terrible job of customer satisfaction. They want three days to read the email I just send them with the newest receipt from daycare. Give me a break already. They are horrible! Caveat Emptor - Buyer Beware. Run if you see them on a contract for a service like karate training.

They won't honor the agreement to let you out of the contract when you move more than 25 miles away from the school without running you through a paperwork nightmare. They are basically treating me as though I am trying to lie my way out of the contract. They seem slimy when they threat there customers this way.Desired Settlement: I would like the last two months of billing to be refunded and the charges to stop being billed against my credit card. They were originally contacted in the beginning of June and they have not stopped billing, it is not August 5.

Business

Response:

Per the terms of the signed billing

agreement. The member must proof

relocation of 25 miles or more. The

information we received did not prove that the residence is new. The documents received were dated in May

2012. The billing agreement was not signed until March 2013. We

require proof of new residency. If the

child is moving to another location that is not new, but is 25 miles or more

away, then the only other documentation that will be accepted is the school

registration for the member. A daycare

receipt does not show residency. This

account will not be cancelled until proof of new residency is received. No refund is due.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I provided the requested information (2 statements), paystub and utility bill as the originally relocation questionnaire indicated to be adequate proof. It didn't say anything about the home being new to the member versus the member's parents. The child custody arrangement changed and [redacted] (the member) is no longer living with the mother during the week in [redacted]. I have been established in the [redacted] home but Emily by court order has moved back to [redacted] and I have proved this fact and shouldn't be treated like I am trying to be deceitful. The company needs to honor the original request for changing the location and stop changing the conditions that they arbitrarily set for satisfying their documentation needs. I am requesting that the withdraws from my account be reversed going back to the original filling date. As I have provided exactly what was originally required. I expected 6/20 @ $145 and 7/20 @ $145 to be refunded to my account prior to me accepting this issue as closed.

Regards,

Review: Terrible operation. They have been billing me by taking $235 per month out of my checking account for a service I haven't used in over a year. Repeatedly I called the [redacted] (for which they are billing me) - no results... then the biller ([redacted]) I have emailed them several times. Their response to my request to cancel that account is simply an automated message telling me they received my message. They are still billing me. This company has hijacked my checking account.Desired Settlement: I want them to lose my checking account information and stop stealing my money. I want them to close the account forever. I was a refund for a minimum of 6 months. This has been going on for a year. I have automated dated emails from the stating that the received my request. I have copies of the dates and relevant information from the money they repeatedly take out of my checking account despite repeated requests to cancel.

Business

Response:

We cannot locate this consumer in our system with the informaton provided.

We have searched by the name, address and phone number of the person filing the complaint with no success. Is the account listed in another name?

We would be happy to respond accordingly, but need to identify the account.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They are withdrawing substantial money from my checking account each month. ($235.00, monthly). The checking account is in my name only. They have one of my checks and, instead of using it for one payment, they are using it to withdraw payments directly from my checking account EACH MONTH. So they have to have a record of my account. They have my check.

Customer(s) for whom the service was intended (why I wrote a check- intended for one month's payment only), last name is [redacted]. My grandchildren.