Youbill, Incorporated

Review: Registerd for kickboxing class 5 from [redacted] for $29.99 which uses member solutions. Member solutions withdrew $32. I thought the payment was ISF and immediately mailed $32 money order (my smaller bank account)but, my bank later informed me that I have overdraft protection coverage. Now Member Solutions continue billing me at various charges $29.99/$27.99 and $39.99 now back to $27.99.Your Payment is Due Now Feb 15, 2013Dear [redacted]:Your account for service at [redacted] is past due. Our records indicate that you have a past due balance of 39.99.Please CLICK HERE to log in to our secure website and make a payment today. Your Member Solutions account number is . Once logged in you will be able to: Make paymentsppdate your account informationView your payment historyManage your personal alertsCommunicate with Member SolutionsIf you have already made this payment, please disregard this notice.Thank you for your prompt attention to this matter.Sincerely,Customer service representative [redacted] insisted that I initially mailed a check on Jan 14, 2013. Not true. You must register online with payment see below. I've notified the owners. I am asking that you balance my account to $0 and reimbuse me $2.01. Amount from my bank account $32.00. [redacted] insisted that I wrote a check, proff I didn't. View Range: Since Last Statement | 7 Days | 15 Days | 30 Days | All Date: Ref/Check No:Description:Amount01/14/2013 Fee W/D: OverdrawnIn the amount [redacted] -$32.00amount of money mailed on $32.00 money order number [redacted] on Jan 15, 2013If member solution would've drafted only 29.99 as instructed the check would have been good. (this statment was before I knew I had overdraft protection). I seldom use this bank account. Event Registration m[redacted] Jan 7 to meDesired Settlement: Member solutions refund my $32 and $2.01 coverage. [redacted] balance $.00. Member solutions balance $0.00

Business

Response:

Because the payment came back as NSF from the bank, a $20 Return fee was assessed.

As a gesture of goodwill we have waved the fee balance on this account. Nothing further is due.

Review: Unprofessional, sketchy operation.

My gym unfortunately uses Member Solutions for billing. I purchased a 35 class package, to be charged on my credit card over 3 months. Two weeks after the third charge, I received a letter in the mail from Member Solutions (identical to the letter I received prior to the first payment), giving me a heads up that my credit card would be charged and would appear as "[redacted] Member Fee" on my credit card statement. I called Member Solutions immediately upon receipt of the letter, to verify that my payments were complete. The customer service representative informed me that there was a new contract submitted for two additional payments, to which I responded that this was incorrect, and also contacted the gym directly, to verify that my payments were complete.

Less than an hour following my conversation with Member Solutions, I received an email from the owner of the gym, telling me that he had received a cancellation notice of my account from Member Solutions. Less than a week later, I was charged another payment (my fourth). I called Member Solutions again, asking for a refund and was told by Erica that I would receive a phone call back from her 'shortly'. (I was also in contact with the gym owner, who told me "the left hand doesn't know what the right hand is doing" [at Member Solutions]). Five or six business days later, still no call from Member Solutions, and when I called back and spoke with Lewis, he told me there was nothing he could do, but Erica would call me back the next day. Another week later, I spoke with Dennis, who said he'd investigate and get back to me--he did, within 24 hours, informing me that at this point, I'd have to get a refund directly from the gym (and the gym owner has said he will be reimbursing me soon).

Someone is not being honest, and I am not sure if it is Member Solutions or my gym. I don't appreciate being jerked around, so I did ask Member Solutions for a copy of the 'contract' that they received, indicating the need to charge me for two more months, which each person with whom I spoke told me about. They were unable to provide this to me, as they "don't have it" and it is in the possession of my gym. I am unsure how Member Solutions is legally able to charge a credit card without some sort of contract in hand (physically or electronically).

It feels like Member Solutions likes to play the waiting game--make me wait so long (for return calls and on hold each phone call) that I get bored and go away...Desired Settlement: I want a copy of the 'contract' that they have that indicated the need for further charges beyond my 3 payment contract.

Business

Response:

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

We received the information online from the client to bill [redacted]'s Account electronically.

We have worked with the client to resolve this issue on [redacted]'s Account, and we are refunding the $149.00 payment made on the account on July 5, 2014 to the credit card number on file [redacted] ending in [redacted].

Review: The company, Member Solutions, processes payments for a gym that I belonged to. I had paid a couple months in advance in person at the gym. In Aug Member Solutions charged my credit card for 2 months that I had paid in person. I contacted Member Solutions and sent them a copy of the receipt. They told me that they would look into it. As the months passed they continued to charge my card for my monthly membership fee. My contract was fulfilled a couple of months early and I contacted Member Solutions and informed them in writing that they were no longer authourized to charge my card. I aslo sent them proof that I was still owed the refund of $170. Member Solutions sent me an e-mail saying they were looking into it. On 11/15/13 Member Solutions again charged my card AFTER being sent proof that my contract for the gym was fulfilled and after being told they were no longer authorized to charge my card.Desired Settlement: I would like Member Solutions to refund the $170 and the additional $85 charged on 11/15/13 if my bank is unable to stop the payment.

Business

Response:

We have cancelled this account with nothing further due and issued a refund in the amount of $170.00. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a letter via USPS dated 8/18/14 from Member Solutions that I was "released from my contractual obligations for service at [redacted]". I am still receiving harassing phone calls requesting payment - I have spoken to many representatives and faxed them A copy of the letter their company sent me without resolution - they state they sent me this letter in error- I am saying they need to honor the letter they sent and what I was told on the phone prior to receiving the letter.Desired Settlement: I want the harassment to cease and for them to honor the "release from your contractual obligation" as stated in the letter dated 8/18/14.

Business

Response:

Member solutions is the billing company hired by [redacted] LLC to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

The original call with [redacted] was reviewed. On the call we confirmed that the last payment was successfully pulled on the account on 8/1/2014 and that we would send the disability form and when that form was filled out by the doctor, and sent back for evaluation he would be then advised if the wife’s account could be cancelled. The mailing address for the form was confirmed, as [redacted] requested this via mail and the next payment due date was 9/1/2014 was also mentioned to [redacted].

The letter that was sent after the call to go into the mail was the incorrect as it stated that “we have reviewed and verified the information provided on the Disability Questionnaire”. At no time did Member Solutions receive any information to verify disability of [redacted] from either **. or [redacted].

Member Solutions apologized directly to **. and [redacted] for the inconvenience 4 times since the October 1st payment declined and we resent the correct disability questionnaire an additional 2 times.

Number 8 under The Terms and Conditions for cancellation for Death or Disability states: The Member or his/her legal representative may cancel the agreement if the Member dies or becomes permanently disabled. Permanent disability is a disability, verified by a physician, which precludes the Member from using any of the Business’ facilities for a period in excess of six (6) consecutive months.

If [redacted] would like to cancel her account due to disability per the terms and conditions of the agreement we would need the documentation for disability as listed on the form for review and verification.

Review: We signed our son up for instruction through the [redacted]. We were to be billed $52.50 per month while he was in these classes. Our son resgined from the classes due to health issues in June 2011. Member Soulitions has been billing us ever since he elft. 24 months worth of payments while providing no service at all for us. Tries speaking with them and was passed around to 3 different people in the company all stating that they never recieved word of cancelation. They stated as per their policy they have to be notifed in writeing of the cancelation.

This policy was never explained as we were signed up at the Centre and no mention of a third party billing was ever explained as well. At no time was any cancelation policy explained and if they were to have a policy stating this they should have. They have been debitting my acocunt ever since. All the while there is no signed contract by myself stating that I accepted these terms. Upon trying toresolve this with the company all I got was there was nothing w can do and we are not providing a refund.

Extremely poor service and shady business practices by this company.Desired Settlement: I would like my account refunded for the full 24 months of payments at $52.50 per month that they have been charging me.

Business

Response:

Member Solutions handles the billing and contract adminstration for [redacted]. A billing agreemententerd into our sytsem by [redacted] in Sept 2009 for a 12 month term. The agreement auto renews on a month to month basis and does specify a 30 day cancellation.

On 5/7/2013, Member Solutions received an email from **. [redacted] stating that the acount had previously been cancelled at the [redacted] arts school. Therefore he was requesting a refund. We replied that we had not received any request for cancellation prior to the 5/7/2013 email. We also stated that because, the account required a 30 day notice, there would be one final payment on the account due 5/20/2013. On 6/4/2013, the account was cancelled at the request of [redacted]. Because we had not received notification to cancel until May 2013, no refund is due.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There was never mention of a cancelation policy when intial enrolement was done. The policy was never mentioned by either your company or [redacted]. Furthermore when we cancelled membership with the [redacted] they had removed our son from the programs and still had not mentioned anything about a cancelation policy. There was also no mention of any third party billing by your company. The only thing that was stated by the Centre was that they could do monthly payments from a bank account.

Review: Company confirmed cancellation of my account and continues to charge me for services.Desired Settlement: full cancellation and refund of fraudulent charges

Business

Response:

Per our records this account was cancelled with nothing further due on 11/22/2013. The last payment received by Member Soluitons was in Oct 2013. We welcome any proof from **. [redacted] that displays where Member Solutions is still billing him. He can fax to our Customer Service Team at ###-###-####.

Our charges would be identified on bank or credit card statments as [redacted].

Review: In August of 2013 I signed up for [redacted] classes at [redacted] gym in [redacted] California. I signed an 11 month contract to pay for the membership at this gym. After my membership was up, I received a letter stating that the payments would auto renew if I did not contact member solutions to cancel them. As soon as I received the letter I called member solutions to state I did not want to auto renew as I had not been attending the gym and didn't plan to return. They told me it was to late to cancel, so I would be paying for another year. Apparently it was in the contract that these payments would auto renew if no contact had been made to cancel it. No where on the contract does it tell me which company to contact or that I was even paying a company that wasn't the gym. The contract I signed was with the gym NOT with member solutions. Now I have orders to be deployed on a MEU, so I will be on a ship, not even in the United states for 8 months to a year. Two different employees have told me that all I needed to do to have the contract canceled was send them a copy of my military orders. So I did that. Now I have a manager at member solutions telling me that not even my military orders will work and they will not cancel my contract. I'm not asking for my money back or any kind of refund. I simply want them to cancel the contract and stop taking money for something I am no longer doing. I don't understand how I recived a letter stating I could cancel the contract, but yet the letter was not even sent in time to be able to do so. I just need this contract canceled as I never asked for it to be renewed nor did I know who to even contact as I was under the impression this was a contract with the gym not member solutions.Desired Settlement: I would like my contract to be canceled and the monthly payment to stop being taken out of my bank account.

Business

Response:

Member solutions is the billing company hired by [redacted] Gym to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

We have been directly working with [redacted] regarding account [redacted]-2 for [redacted]. The documentation provided for the relocation was denied as the orders provided are for one time assignment and do not show permanent relocation as required for cancellation due to relocation in the contract terms. If permanent deployment papers can be sent in for review the case for relocation can be re-assessed.

Per [redacted]’s request on this Revdex.com complaint a do not draft has been placed on this account, however the account will remain open and active per the terms and conditions of the agreement.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

A deployment is never "permanent" I will be leaving the United states for up to a year. No I am not permanently relocating, but I don't understand how your going to tell me I still have to pay for something when I won't even be here to use it. I was told by an employee of member solutions that what I sent in is what was needed and now the company is going back on its word. I find it very frustrating and rude that I'm in the military being sent away, which is not my choice, I have to go and your company won't just cancel the contract. It was renewed without my knowledge. And as I stated before I did receive a letter stating I could cancel, but it was not sent to me in enough time. So your company pretty much just got me into another contract so they can keep taking my money. I'm sorry that you don't undersrand how the military and its orders work, but those are my deployment orders. I had an employee state that the orders didn't work because they stated I was only going to be gone for three months. After reviewing my orders it says nothing of the sort. My orders state that I am TAD with the unit I am deploying with. Meaning at this time I am under deployment orders. I will be gone before this contract is up, and won't be back until way after the contract is over which is why it needs to be canceled. I will not even have a place to live in California. I will be on a ship for up to a year. Nobody that my wife or I have spoken to has tried to help us, they simply say sorry your out of luck pretty much. Also, I never said anything about the payments being drafted. I asked for this to be handled and canceled and that the "auto renew" option be taken off of my account. This is where the problem is, member solutions has HORRIBLE customer service, and obviously misunderstands its customers time after time.

Regards,

Business

Response:

The information provided to Ms. Pillstrom on the account [redacted]-2 for [redacted] for what is required for cancellation due to relocation is states as follows. Under the terms and conditions of the agreement for 9. relocation it states: upon notice to MSI and business and satisfactory proof of relocation, Member may cancel the agreement if Member or Business moves more than 25 miles from Business’ current location. With the letter that accompanies the relocation questionnaire it states that if the relocation does not meet the proper requirements the account will remain active and payments will be due under the terms of the agreement. The information provided was not satisfactory, and did not meet the proper requirements. The orders provided were non-funded temporary additional duty orders with no definitive timeframe.

Additionally, per the terms and conditions of the agreement, under 7. Acceptance of Member states that the failure or inability of the Member to use the facilities, service or classes or services of the business for any reason, except as otherwise provided herein does not relieve or suspend the Members obligation to make all payments required under this agreement on a timely basis, nor entitle the Member to a refund or credit.

The auto renewal on the account is listed directly on the initial contract signed. The letter notifying of auto renewal is a courtesy service extended to our clients customers to welcome them back for another term. The letter itself has no bearing on the original contract signed. The auto renewal cannot be removed.

The client is willing to provide a time credit for classes paid but not taken, however the account must stay active and current if [redacted] would like to exercise that option and remove the do not draft placed on the account per his initial statement to the Revdex.com.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I never asked for a credit or any kind of refund in the first place. I simply asked for the contract to be canceled. I've never dealt with or heard of any other businesses that won't help out military family's. It's quite obvious you don't support the military as you show no efforts to work with me, so I'll be happy to tell everyone that and advise them not to do business with member solutions. So congratulations to member solutions I guess you'll keep getting my money until June 20, 2015.

Regards,

Review: I signed up to do this program called [redacted]...I got hurt while flipping and got extremely dizzy and hurt my neck and back badly. I went to my Doctor who medically release me from this sport. I then contacted the teacher and was told to contact this company called Member Solutions...they have been nothing but rude and not letting me out of my contract which I did not know about! If I only knew the [redacted] used a different company who writes up contracts I would have never of signed up! I feel it is extremely not right nor fair to have to pay for a service I cannot use! Member Solutions does not want to hear I have a medical release form! So yes I am filing a complaint against this company! I did not sign up to do prison boot camp! Thank You ~[redacted]~Desired Settlement: I want my contract to be gone! I do not use this service and have been medically release! Thank You ( I do have a copy of my medical release if you need or want to see it)

Business

Response:

We have reviewed the complaint filed by [redacted]. Member Solutions was hired by [redacted] to administer the terms of the billing agreements which allow customers to pay tuition over time.

Review: I have been on active duty military orders for months now and Members Solutions (Youbuill, INC) continues to withdraw payments from my credit card account. I advised Member Solutions on November 18th of 2012 that I would be attending military orders outside the 35 mile radius of my gym ([redacted]) at [redacted]. I have sent evidence repeatedly and after another credit withdrawl from my account (never authorized this) I am forced to call THEM for them to tell me that my request has been denied for various reasons. This company is impeding on the agenda of the United States of America thorugh corrupt business practice and negligence ( by ignoring the needs of military members via contract manipulation and refusal to cooperate). As mentioned Members Solutions has failed to contact me each time regarding the status of my request.Desired Settlement: I would like Youbill, INC and all of it's associates to discontinue billing me and abide by the contract terms. I would like to be contacted for approval or denial items so that I may address them.

Business

Response:

I am in receipt of a complaint filed through your office by [redacted]. Member Solutions is the billing company hired by [redacted] to administer the terms of signed billing agreements which allow customers to pay tuition over time.

Review: This billing company has billed my credit card company for a gym membership I no longer have. The gym membership was cancelled in writing on 2/13/14, by [redacted], owner of [redacted]. I never entered into a contract with Member Solutions or authorized them to bill my card. We spoke to our credit card company who agreed to block future charges from Member Solutions. I contacted Member Solutions via email regarding this issue. I received a threatening phone call from a [redacted] at Member Solutions ###-###-#### requesting they be paid & that since the gym I no longer belonged to was still in business they had a right to bill us & if we didn't like that, to report them to the authorities. My supposed account number with Member Solutions is [redacted]. I am requesting they no longer bill my credit card on behalf of [redacted]. I would like them to close the account they have open & not to contact me again by phone or email.Desired Settlement: Refund for $50 billed to credit card & no future charges.

Business

Response:

Member solutions is the billing company hired by [redacted]

Inc. to administer billing agreement terms which allows customers to pay for

services over time. This includes but is not limited to handling all

cancellation requests.

The client is willing to cancel [redacted]’s account if the

March payment of $50.00 dollars is made. That payment is currently in dispute with

[redacted]’s credit card company.

Per [redacted]’s request I have placed a cease and desist on

her account and we will stop contacting her regarding this matter.

A copy of [redacted]’s 12 month contract signed and dated

1/15/2014 is attached for your review.

Please let me know if any further information is required

regarding [redacted]’s account and I will be happy to assist.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: As I stated in my original complaint, my membership was cancelled on 2/13/14 by [redacted], Owner of [redacted]. I will NOT pay for the month of March when this membership was already cancelled. I have attached the string of emails between [redacted] & myself regarding his shady & fraudulent business practices. While the emails are informal, he does stated that my membership is cancelled & I will no longer be billed. I suggest if MemberSolutions would like to dispute this charge for March then they need to address it with Mr. [redacted] since they are the ones conducting business with him & I no longer am. My credit card company has been contacted & they have removed the charge from my account & I am not liable for those charges. If Member solutions continues to bill my card, my credit card company has been instructed not to accept any charges from Member Solutions, which why payment was denied them already from my credit card company.

Regards,

Business

Response:

Because

a cease and desist request was made to Member Solutions, we will not pursue any

further payments on this account. We have returned this account to our

client , [redacted] Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company had been notified multiple times by mail, email, and phone conversations that I had desired my account to be terminated. Despite my multiple statements that I wanted this account cancelled, they company refused to cancel the account. In fact, I had contacted them multiple times, threatening to contact the Revdex.com if service was not provided to me. The company failed multiple times to comply with this request, forcing me to submit this letter to you.Desired Settlement: As of now, all I want is my account cancelled and to not be contacted by this company again.

Business

Response:

The billing agreement **. [redacted] signed specifies cancellation can be done only if notification is received by certified mail with notice.

**. [redacted] was instructed during phone conversations on 8/15/13 and 9/18/13 and via letter on 9/23/13 that cancellation requests must arrive via certified mail. A letter was received via certifield mail on Oct 7, 2013. There is one final payment due of 10/15/2013. Once that final payment is satisfied, the account will be cancelled.

Review: They state a 30 day notice of cancelation of service, but they don't put on the website how to complete this. I had to wait for buisness hours to ask how to cancel my contract. They stated because they billed yesterday I will have to make another payment in 30 days for cancelation.Desired Settlement: Not charge me an extra month due to using a very confusing cancellation policy.

Business

Response:

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

The terms and conditions for cancellation for [redacted]’s contract state that Membership is cancelled when all payments due within the specified notification period have been received. If a notification period is not specified. 30 day notice is implied.

Member Solutions business hours are Monday –Thursday 9AM-9 PM and Friday from 9AM- 6PM. Member Solutions received [redacted]’s request for cancellation both via phone and email on Thursday 11/20/2014 and was notified both via phone and email that that the last payment due on the account per the terms and conditions of the agreement would be 12/20/2014.

[redacted]’s account is pending cancellation as stated above with the last payment due on 12/20/2014.

Review: Member Solutions is an egregiously greedy organization that has repeatedly sought to collect money for the services of [redacted] ([redacted], NY) that I have never received. On April 22, I purchased a 60-class package with [redacted] in [redacted]. I paid $67 for the initiation fee on the top of the $29.99 5-class fee. Also on the same day, in that same first class, I badly injured my wrist. A month later - during which I was never able to take a single class because of the injury- I had to cancel my contract due to relocation. MS is attempting to collect $145 of membership charges and late fees for that month despite my repeated conversations with them thoroughly explaining the situation. They keep calling me every day and have failed to connect me with a supervisor that I had hoped could help me resolve the situation. Now, when I first called and explained the situation, they advised me to submit a doctor's note as proof that I was not able to use the services to avoid the payment but after I did, they changed their story saying it was too late since the payment (the payment for what? thin air?) has already been incurred.My attempts to get the situation resolved through [redacted] have not been successful since [redacted] is separate from member solutions and is therefore not able to help me. (I am currently waiting for an email from [redacted] withm, hopefully, additional information).As matter of principal and to prevent a complete waste of money, I want Member Solutions to remove the payment from my account and refund me the initiation and class fee that I paid.Desired Settlement: I want Member Solutions to remove the payment from my account and refund me the initiation and class fee that I paid.

Business

Response:

Member solutions is the billing company hired by [redacted] - [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

At the request of the client on 7/1/2014 **. [redacted]'s account was cancelled. No payments were ever received by Member Solutions. And this account is no longer being serviced by Member Solutions. Any refund due **. [redacted]'s for a downpayment made at the [redacted].com center would need to be handled directly by contacting that center.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Please confirm that I no longer owe ANYTHING on the account. Thank you.

Review: Despite the provisions of the Agreement, when Member attempted to cancel the Agreement in accordance with the Agreement, she was unsuccessful. The events surrounding that unsuccessful request are suggestive of sham process designed to defraud Member, and most likely other Members and to keep Members in Agreements which they may properly cancel.This conclusion is based on the following:1.The Agreement requires Members to obtain MSI Cancellation Forms from the Business [[redacted] of [redacted] ([redacted])]. However, when Member sought to obtain such a form she was directed to submit a letter to MSI (Presumably, [redacted] was aware of the requirement for the MSI Form at the time). In other words, The Agreement requires a form, which the Business refused to provide, and thus the Member cannot obtain.Therefore, because the terms of the Agreement are specific as to the use of the Form, and because the [redacted] (which has forced Members to deal with its agent, MSI) refused to provide the form and directed Members to use a method not in compliance with the Agreement, both [redacted] and MSI acting premeditatedly, in concert can deny refunds on the grounds that the Member did not follow the process as provided in the Agreement.2.Despite the Agreements requirement for cancellation notices to be sent to a specific address, no such address is identified. The only address is a post office box for Billing Inquiries. Furthermore, post office boxes are generally not suitable for delivery of certified mail, let alone certified mail with return receipt.Again, this demonstrates a deliberate intent to either discourage cancellation, or make compliance with the terms of the Agreement impossible so as to allow MSI and [redacted] to deny cancellation or refunds.3.In compliance with the terms of the Agreement, Member sent a letter requesting cancellation due to a permanent disability on July 1, 2013. The letter was sent to the only MSI address she could obtainthe Billing Inquiry address listed in the Agreement. She also included a copy of a verification letter from her medical provider. Member cancellation request letter and the medical providers verification are enclosed as attachments 2 & 3, respectively. To date, there has been no response, acknowledgement, and no cancellation.The fact that there has been no response, acknowledgement, or cancellation supports the conclusion that both MSI and [redacted] are acting in a collaborative manner to defraud and cheat individuals who seek the services of [redacted]/MSI.Desired Settlement: Cancellation of membership agreement and refund of payments taken after first cancellation request made on July 1, 2013.Member Name: [redacted]. Member #[redacted]

Business

Response:

Because we have no knowledge of the relationship between [redacted] and [redacted] we cannot respond to the specifics of this particular complaint.

Review: I am unable to make payment and I have told the staff what type of situation I am in. The company won't cancel the contract and refuse to cancel it.

When I signed up, I didn't expect anything like this to happen. When everything blows in my face this year, I had to get out of the contract. I have a mortgage to take care of and save as much money as possible. They didn't care.

Background:

I work for [redacted], a tour operator in Vietnam and I also work as a [redacted] and Equity trader on the side. Approximately in the beginning of the summer of 2014, the Chinese boats began ramping the Vietnamese boats, which excite the Vietnamese. There were protests in the country and the Chinese summon 300,000 troops to the border and ready to fight. The country was on alert and ready for war. This is because of the Islands. The chinese want some islands in Asia. [redacted] business is affected by this and it has no choice but to let me go.

My wife lost her job and now is getting paid 100 per day.

My investments went south. We are at the point where we have to cut everything just to make it for the time being. We recently cut off a major expense and now this is the second one. After I told them what is wrong with me and they simply said that I will be sent to collection if it's pass due 90 days. They have no human compassion and sympathy at all. All they care about is money. I am so stressed out that I have ulcer and I need to see a doctor soon but I can't even afford it. I see this company will push someone over the limit until they die. But this one statisfy time, they will pursue the relative until they get what they want.Desired Settlement: I would like to either freeze the payment or cancel it.

Business

Response:

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

Although we are empathetic to the situation that he is facing at this time, [redacted] was held to the was held to the terms of his agreement.

[redacted] has made payment arrangements for the future as a sign of good faith and the first payment is scheduled for 9/15 and we take that as a sign of good faith that [redacted] is working with us to satisfy his agreement.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I don't have the money to pay and you guys pretty much force me to pay when I don't have anymore to pay. My choice is either foreclose the house and pay you or not to pay and my credit is ruin. The [redacted] paid you to handle the cancellation and the term of the contract. Thus, you have the power to cancel my contract and I will pay for the months that I have gone to the training there. If you were sensitive to my situation, you would have agreed to cancel it. Sure I signed the contract but at the time everything was ok. I didn't know the chinese and the world economy turned upside down. If I did see the future, I wouldn't haven signed up and deal with this nightmare. Also, What ticked me off the most is your employees harassed me, play power trip. ONe of your managers scheduled small payments of 20 dollar and said that way "they see you attempt to make the payment and won't send you to collection". However, one of your employee taunted me on the phone that if I don't pay in full amount in 90 days, I will be sent to collection. When you put the two together, they are conflicting statements.

Review: On my account it stated that my membership expires at the end of May 2014.

So I sent a letter in writing (about two months prior) stating that I want to cancel my membership. Member Solutions e-mailed me back claiming that I still owed payments until November 2014 and when my membership expires (May 2014) is when my classes end. Then what am I paying for ? And that makes no sense. At my gym, you are paying for that past month you attended.

I told them to contact the manager at the gym and they said No.

I never had this much trouble canceling other gym membership before in the past. At other gyms they just took the down payment.

I just do not understand why I would still owe payments until November 2014 when on my account it shows that my membership already expired. I even screened shot the page.Desired Settlement: My desired outcome is for them to stop contacting me and claiming I owe them money. If my membership ended in May 2014 and I sent a letter in writing to cancel my membership then there should be no need for them to charge me any more.

Business

Response:

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

[redacted]. [redacted]’s agreement term contract does not expire until 11/11/2014, and there is no cancellation option on the account. We were able to cancel the auto renew on her account, and her last payment will be due on the account on 10/25/2014.

Per [redacted]. [redacted]’s request I have placed a cease and desist on her account and we will stop contacting her regarding this matter.

As per request of this claim we will place a do not call on her account.

Please let us know if any further information is required regarding [redacted]. [redacted]’s account and we will be happy to assist.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I do accept the cease and desist on my account and being place on the do not call on my account; however, I am rejecting this response because as seen on the attachment it states that my account expired last month. If I have no renewal on my account, then I do not understand why I owe payments till November if it already expired. I'm not paying in advance for anything. At my gym, you are paying for that past month you attended.

Regards,

Business

Response:

The cease and desist was added to **. [redacted]'s account. The attachment provided appears to be a screenshot from the customer payment portal. In the terms and conditions as well as listed on the payment portal the cancellations terms are managed by the original contract. The last payment on the original contract is due 10/25/2014.

I do accept the cease and desist on my account and being place on the do not call on my account; however, I am rejecting this response because as seen on the attachment it states that my account expired last month. If I have no renewal on my account, then I do not understand why I owe payments till November if it already expired. I'm not paying in advance for anything. At my gym, you are paying for that past month you attended.

Regards,

[redacted]

Review: About a year ago I signed a contract with [redacted] Karate. During the contract signing I let the owner know my family was in the process of moving from PA to MD and most of our things were transferred over to MD already. The major issue we had at the time was my oldest son's schooling (whom I signed up for the membership). He has a learning and language disability and the school he is in there are only 3 schools in the entire country offering their services. Other than that for all intensive purposes we spent half our time in PA and the other half in MD and even my drivers license was transferred over to MD at that time. I had a 2 month old at that time and the father lives in MD. The owner of the company stated all I had to do was call and let them know about the full move and everything would be taken care of.At the end of October my son attended his final class with [redacted] karate. He wasn't adjusting to having to take the classes and being up so late. I had a parent teacher conference and they notified me of his vast attention improvement during the weeks he was no longer attending. That same week my car died while I was at my MD residence causing our move to be permanent. I reached out to [redacted] to tell him my concerns and the tune changed, he recommended other people take the drive to bring my son to his classes and stated he never heard a child having issues adjusting in his years teaching. He stated the only thing he could do was refund for the classes we had not taken and to let him know of the updates. I am not sure what else I could update him on other than my move being finalized and my son taking the classes hindering his school performance.After I saw another charge for the membership and no refund I reached out to the billing company to tell them my son has not been on classes since the end of October and I moved. They requested documentation. I sent my school tax form, my unemployment letter, and my drivers license. The company found reasons to not accept the documentation.Desired Settlement: I want the membership ended, no further harassment from the company via communication (after they found reasons to reject my valid documentation they called me consistently even after I told them to communicate with the Revdex.com going forward due to their unethical business practices).The owner failed to properly qualify the potential customer. I was upfront with my concerns and situation and the owner said what it took to get me in the contract. This was theft by deception. I provided proof.

Business

Response:

Member Solutions administers the ter** of the billing agreement which allows customer to paid tuition over the length of the term. **. [redacted] submitted a request to cancel the membership due to relocation from Pennsylvania to Maryland. However the informaton she provided us including a Maryland driver's license and tuition statement were issued prior to her signing the billing agreement. Items issued prior to the agreement being signed does not proof permenent relocation.

We have ceased contacting **. [redacted] regarding the debt per her written request. However, all amounts are still due. Her pay off balance at this writing is $4, 376.00. This is includes a return fee and late fees. Fees will continue to accrue unless **. [redacted] contacts us to set up payment arrangements or until she proves permanent relocation.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sun, Jan 19, 2014 at 3:52 PM

Subject: Fwd: Re: Revdex.com Complaint Submission

To: [email protected]

See below.

---------- Forwarded message ----------

From: "[redacted]" <[redacted]>

Date: Jan 18, 2014 7:55 PM

Subject: Re: Revdex.com Complaint Submission

To: <[email protected]>

Cc:

My complaint was closed without the company justifying why they are going against what was explained during the signing of my contract. I asked the owner what satisfactory proof was and he told me a phone call. The contract does not specify the terms they suddenly created upon receipt of my proof.

Review: My daughter signed up in karate, did her full year and would of continued had these problems not come up. My son joined after almost a year of watching his sister's class. My son is a special needs child with asthma. At the time of him signing up, his asthma symptoms had been maintained and had no serious problems after a month or so his asthma became bad again. I had dr's notes and such. I called the Karate place [redacted] Mixed Martial Arts and they had turned their billing and contracts over to members solution. I always paid on time and even paid past when my daughter's contract was up. They kept billing me because they said it was on auto renewal. I never was aware of the auto-renewal this was never explained to me. I tried to do this amicably, even offered to pay a fee to break this contract. I always have paid my bills on time and have good credit and this has been going back and forth since September 2013. I don't want all my years of doing the right thing and this one place is going to sabotage my credit. I would appreciate any help you can give me. I can no longer afford to keep paying for services that I am not getting. I am already under stress dealing with my special needs child.Desired Settlement: I don't want anything but to break the contract and take balance off my record. I will go further if they do not cooperate.

Business

Response:

The original agreement signed in Oct 2012 and referenced in the complaint was cancelled because a new agreement was executed on May 29, 2013. The new agreement is for a term of one year with an automatic renewal at the end of the term.

The preexisting medical issues were listed on the new agreement when it was signed. The Medical Disablity form received on 10/14/2013 simply reiterates what was already listed on the form. There is is not enough information on the form to conclude a medical disabilty. Therefore the agreement cannot be cancelled for medical disablity.

We offered to settle this agreement as a courtesy for 75% of the balance due at this time or $1323.75. The settlement was offered to **. [redacted] but was declined. Therefore the orginal agreement signed remains in tact. We have cancelled the auto renewal portion of the new agreeement.

Review: I have been an on-time, never late paying member to Member Solutions for almost yearsI have recently had a child, become married, and realized how quickly my priorities in life have changed, which not only forced me to relocate housing, but also spend more time at workMy work involves traveling approximately nine months out of the year, which is not only time away from my wife and child, but time away from a gym membership that I am forced to pay that I can no longer useI have payed this for some time without utilizing the gym's benefits but realized that work and family take priorityI've tried for the last four weeks to cancel my gym membershipI have explained to them my situation and had my employer send them a letter from work as proof of hours and travelMember Solutions does not seem to careAfter close to phone calls, an associate from Members Solution came to me with a buy-out option of 1500$, although the contract doesn't offer thatWhere or how this number came about is a mystery but seems like a way to extort money out of a person in a cornered positionI have also notified Member Solutions that I was relocating housing and that along with everything else that it would be near impossible to continue with the gym membershipAccording to Member Solution, my new house is not far enough away, which is miles, rather than the necessary according to Member SolutionsHow is it possible that Member Solutions can offer me a buy-out option when it isn't stated in the contract? If they can do this, why can't they allow me to end the contract after almost years of faithful service and paymentI feel like I have signed a deal with the devilIn all honesty, this has been nothing but a heartache that is now filtering out into my family and my professional life, which I will not tolerate.Desired Settlement: The contract needs to be canceled without a buy-out
Business
Response:
We have received and reviewed **[redacted]’s formal complaint to the Revdex.com regarding his membership account with [redacted] of [redacted]Member Solutions was hired to administer the terms of the billing agreement and which allows customers to pay tuition over timeThe term agreement signed by **[redacted] specifies only certain conditions for cancellationTo date we have not received anything that allows us to cancel the agreement

Review: Despite my informing Member Solutions that I have no relationship with their company and am on the do not call registry, they continue to harass me with phone calls from either a human or a recordingDesired Settlement: stop calling me

Business

Response:

The phone number in question was provided to us [redacted] as a contact number for her account with [redacted]. We will discontinue calling as a courtesy.