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Youngblood RV & Powersports

5801 N 21st St, Ozark, Missouri, United States, 65721-7415

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Long post and Rant! With WARNING NOT TO BUY FROM YOUNGBLOOD RV SALES AND SERVICE
So most people know that we just purchased a 5th wheel camper! We bought it from YOUNGBLOOD RV sales and service!! When we closed on the said camper we were given a week or so date for them to tidy up any loose ends, and repair any minor issues, go over all the working parts of the camper to ensure working order etc!! They promised to have it done and ready to be picked up by 10 am on a Friday! Well hubs was running about 15-20 min behind.... called ahead and told them! Got there..... waited around..... and was told camper was not ready!! So hubs waited and waited some more! We acquired our own transport for our camper so they were waiting around as well! Finally hubs got to walk through again and it appeared that everything WE requested to be fixed was done! They assured us our camper was in good working order!! So we were on our way to place our camper 1 1/2 hours away in its new home! After camper was placed, leveled, and set up, we went inside to get some things arranged! One of the things *** noticed was a rivet that had broken on one of the shower panels (which we told them about) was not fixed but just “pushed” back in to its spot! It had worked it’s way out again.... BECAUSE it was the original BROKEN rivet!!
MAJOR (not so major) issue is that NONE of the power outlets are working!! We have electric to camper and it’s running etc..... we just cannot put a plug into an outlet and it work!! THROUGH OUT the whole camper!! *** has been trying to get this figured out and fixed in between spending time together and with family!! He has worked his butt off trying to make our little home away from home a comfortable place for us!! He has made two phone calls to Youngblood’s with failed attempts to get them to send someone out to us, or to offer to pay for transporting it back, or even to wave our insurance deductible!! They say, their hands are tied! They ALSO say it will take 3-4 weeks to finish the repair IF we bring it back!! ???????. *** has narrowed it down to what the problem is or could be, and COULD fix it himself! But that’s not the point!! THIS IS POOR customer service! POOR service period! They promised something and did not follow through! They handed over a BRAND NEW CAMPER never slept in, and said they checked everything and did not!! I will NEVER buy from them, again! I will NEVER even consider a car, power-sport vehicle, camper, accessories NOTHING! And I would HATE for any of my friends to experience the same!! Just go give someone else your business!! You would be better off!!

I’ve tagged some of my camping friends, so THEIR friends will be informed as well!!

Youngblood RV & Powersports Response • Aug 22, 2019

I can understand your frustration with the outlets not working. I can assure you they working when you left because we tested the TV we put in and it was working. What happened from the time you left the dealership and where you set it up at I can not say (I am not saying you did anything wrong). Things do go wrong with campers. We are currently working with *** to work out a fix for the problem.

It is our goal to have completely satisfied Customers

***

Youngblood RV

We purchased a 2019 Forest River Sandpiper fifth wheel from this company in September 2018. This product was marketed as a high end, luxury RV, built to the highest of standards. We also purchased an extended 6 year warranty for added piece of mind. Our reasons for our selection was strongly affected by our intention of usage. Quickly approaching retirement, we planned to utilize this rig extensively for traveling. Within 60 days of purchase the ice maker discontinued to work as well as the heating elements in the recliners. In November of 2018, we notified the dealership of these issues and gave them an opportunity to examine our rig while having a washing and drying machine installed.
We were told that they would order new components to fix the problems, and that when the items were shipped from the manufacturer, we would be notified.
We took our rig on our first trip to Wichita Kansas in December of that same year and upon our return to Missouri from Kansas, discovered that our Kitchen island was falling apart. The cabinet was apparently held together with nothing more than staples. We immediately contacted the dealership to complain and forward pictures of the broken cabinet. We also asked about a timeline on the previously ordered parts. It was more excuses about not hearing back from the manufacturer's reps. We then experienced frozen waterlines to our kitchen island in January 2019. Again we contacted the dealership and explained the situation, we brought the rig back to them to make repairs, to no avail. Upon our return of the rig, which took a week later, the waterlines to the kitchen island continued to freeze. By this time we were no longer dealing with the same warranty rep. After repeated phone calls and complaints, we have yet to have any of these issues resolved. Now we have experienced more issues such as faulty LED lighting strips and finish molding that is missing or coming apart. We are so dissatisfied with the quality of our rig and the complete lack of effort.

Youngblood RV & Powersports Response • May 31, 2019

Customer has been in contact with our store and we are working through all of his concerns through our service department and to our knowledge the customer is satisfied with our resolution at this time.

Thank You

I purchased a motorcycle 29 days ago and still have not received any paperwork or the title for it. I have spoke with several people and still have not received and answer to any questions I have as to why I still have no legal paperwork to tag and title my motorcycle that is supposed to be done by tomorrow 9/8/18. So now not only have I fought with the company for the past few weeks to get paperwork. I now am going to have to pay late fees if and when I actually receive the title!

Youngblood RV & Powersports Response • Sep 24, 2018

consumer has all her information. This has all been handled and taken care of.

I purchased a motorcycle from Youngblood Power Sports, they were courteous, polite and very warm in the meeting. However they were not upfront with me on various issues. First of all I was charged $199 dock fee, which I was not aware until the transaction was completed and the papers were already drawn up, I was charged $7.50 for a temporary tag that I told them I didn't want. I was charged $1,400.00 for a warranty that was never discussed in the transaction, that I would have declined if given the opportunity. Youngblood never gave me the title to the motorcycle I purchased, I ask for it stating I would require it to get a new title, I was told that I didn't need it, I have called since that time requesting the title, and was told by the personnel there, "I am sorry, I don't know anything about it" for some reason they are not able or willing to provide me a title which is required by law. Also the "warranty" that I was sold, they will not provide me with documents stating what I purchased such as what is covered under the warranty. Needless to say, this is not acceptable,
"

Youngblood RV & Powersports Response

See attached

Customer Response

Complaint: ***

I am rejecting this response because:
I cannot be reached by phone, they know this, my phone is not set up to take messages because I am deaf when it comes to a phone, I have to set across from a person so I can read their lips. It is the responsibility of the dealership to get me the title if their is one, no me running all over creation trying to track one down. Their is a mail system and they have my address. The dealership did not discuss with me a warranty or tell me about it in anyway, they just attached it to my loan without my consent . They also attached other charges to my account that was not discussed with me before hand. I feel as though the dealership tried to defraud me and take advantage to make more profit. As I have stated before, this is not acceptable to me and I will not accept anything less than a reversal on the transaction

Sincerely

Customer Response • Apr 20, 2018

05/02/2018 The AG office assisted me and this complaint is resolved.

A salesman and agreed on the price of a vehicle. When I went to purchase the dealer refused to honor our agreed upon price.

Youngblood RV & Powersports Response

See attached.

Customer Response

Complaint: ***

I am rejecting this response because:
My complaint wasn't with online price. It was with an agreed on total price spoken about in person at dealership with a salesman.

Sincerely

Customer Response

11/10/2017@12:20 [Left VM with consumer to call and discuss]

11/16/2017 @ 3:30 {No reply to 11-10-17 message left consumer. Called and left VM and sent email if we do not hear from him by noon on next Tuesday, Nov. 21, we'll close complaint}

11/21/2017 @12:16 p.m. [left two voice mails and email as mentioned above. Consumer did not reply by deadline given of today at noon. Close]

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Address: 5801 N 21st St, Ozark, Missouri, United States, 65721-7415

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