Youngblood Superior Solar Shading, LLC

Good Afternoon, After reviewing the members contract that was signed with Professional Fitness we are not showing anything in regards to a facility called Renegade Fitness We sent member a copy of his contract which shows the services would be offered at a gym called WOW in Norwich same address that member provided (Salem Turnpike Norwich Ct 06360)Member has also been advised at this time with the contract on file he is month to month until a day notice for cancellation is receivedWe are always happy to review membership if the member can provide proof of previous cancellation applied to the membershipUnfortunately at this time members contract is still active until we receive notice to cancel or proof of previous cancellationPlease let us know if we can further assist this member in regards to his membershipThank you Peak Payment

Complaint: [redacted] I am rejecting this response because:I have received the email sent Monday, but there is NO link to cancel the policy and the problem has not been resolved There was no email that EVER arrived in my inbox for [redacted] in July I do not appreciate being treated with condescension I no longer live in Texas and can no longer be a member of this gym This is my THIRD request that you please cancel my membership Sincerely, [redacted]

Member, Personal training was deleted in the Peak System as of 12/31/with day notice for cancellation that was received on 12/01/we replied to that same email request on 12/04/letting you know that it would expire on 12/31/2017.The balance that you are being contacted about is for a disputed payment from 11/30/which per our records was the last payment required for the pt agreement with notice to cancelBecause you disputed the payment your membership is now also behind on monthly duesIt may be best for you to contact us to further discuss the membership and information in regards to the pt that was once on your membershipSincerely, Peak Payment

I am sorry that you feel this information is contradictoryHere is the cancellation options I see outlined in your terms of agreementADDITIONAL RIGHTS TO CANCELLATION: You or your estate may also cancel this contract for any of the following reasons: 1.-If upon a doctor's order, you cannot physically or medically receive the services because of significant physical or medical disability for a period in excess of three months; In case of your death; If the health club services to be provided under this contract are not available because the Seller fails to open a planned health club or location, permanently discontinues operation of a health club or location, or substantially changes the operation of a health club or location; If you move either your residence or your place of employment more than miles from any health club operated by the Seller or a substantially similar health club which will accept the Seller's obligation under the contract5.You may cancel this contract at any time, provided your account is in good status, by providing a thirty (30) day written notice of cancellation and paying a cancellation fee that is the lesser of $or 25% of the value of the unused sessionsOf course for any of these options to apply your membership would have to be paid current prior to us cancellingPlease contact us if you have questions in regards to these cancellation options outlined in the terms of agreementSincerely Peak Payment

I would like to set up an appointment to meet with the customer and her boy friendPlease call me at ###-###-#### to schedule a time that we can meet together.Thank you, [redacted] ***

Dear Member we are sorry that you are not accepting the information that's being providedAs the business office for Fit Bootcamp we are required to hold the member to the terms of the agreement that were signedWith the agreement you signed it shows that following your initial term a day written notice for cancellation is requiredWe are not able to change the terms of the agreement nor issue a refund unless Fit BootCamp approves the refundAt this time they have removed the payment for March and declined any refunds to be issuedIf you have further questions we are always willing to help answer them at 704-273-Sincerely, Peak Payment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because: I was not told in October 2016 that there was a need for a day written notice of cancelation; nor was that information in the email sent to me on 10/5/I was told on the phone that the cancelation would take place after the December payment was made
Sincerely,
*** ***

To whom it may concern, We are sorry to hear that the member is not satisfied with the terms of agreement she has signed up forAs the billing company for Professional Fitness we are hired to handle the cancellations based upon members terms of agreementI show this member entered into a One
year contract on 05/23/for payments of $and paid the first and last months dues at the time her contract was signed If the member chooses not to complete the term they agreed upon Professional Fitness does allow them to buy out of the contract for the $fee and day noticeThis is something not listed in the contract because it does not have to be offered to members they offer it as a courtesy to cancel earlyMembers signature on contract does state that they have read and agreed to all the above termsUnfortunately if the member did not read the contract prior to joining the only option we have to cancel at will is the buy out option We are more than happy to review all terms with member and assist in anyway possible as stated in the terms of members agreement. Sincerely, Peak Payment

Complaint: ***
I am rejecting this response because:Thank you for once again reviewing the terms for meMaybe you all misunderstood my first messageI did not agree to those termsSince you still have a copy of the agreement, you should see that I did not initial to agree to those termsJust cancel the membership pleaseThank you
Sincerely,
*** ***

In response to this complaint form member *** we would be happy to help the member with cancellation of her contractWe have information from our clients on how they allow members to cancel their contract when they are still in contract termFor this members club they require that members
permanently relocate more than miles from their present locations and their new residence must be more than miles from the club and any substantially similar facilities in the areaWe are here to back the clubs contracts that members sign for and this information is included in the signed agreementThis club also provides their members with the option to cancel early by paying a buy out of 50% of the remaining contract balanceAt this time all of these options have been provided to the member as of 1/11/and we would be happy to further assist this member with cancellationReviewing the members terms of agreement that we have to follow she will not be able to cancel this agreement early unless she pays the 50% buy out, based off the information she provided to us she does not meet the mileage requirements as listed in her contract. Sincerely, Peak Payment

Complaint: ***
I am rejecting this response because:I am not the gym membership you are referring toMy dispute is for the the personal trainer month membership.Lighthouse fitness previously handled thisAt my last month of billing I called them to find out what needs to be done at the end of months and make sure I wouldn't be chargedI was told that I didn't have to take any further actionsSince Peak fitness took over the account they are now charging me for a month after my membership endedI was told I had to provided something from Lighthouse stating this and I have tried to get copies of the notes on my account but I am being told the gym has it and they don't have any account informationI called the gym and was told they don't have the information and every time I called Peak they only have information for my gym membership but not personal trainer and they do not have any notes other than I was told to contact the gymThe gym doesn't take billing calls but refers me to one of these billing companies
Sincerely,
*** ***

Member, We are sorry to hear your experience with us was not satisfactoryAs the billing company and the company hired to handle the cancellations we do have to go strictly off of the information provided to us for your club and per the terms of the agreement that were signed forLooking over
your membership I do show where an email was sent to you on 07/07/to the same email address that is on file and listed in this request as wellWe did advise you during the call yesterday that because we never received documents for relocation previously we can cancel your membership now with a day notice of cancellation sent through our website or simply by replying to the email that you are wanting to cancelIf you have proof of previous cancellation that you can provide we will be happy to review and see what we can do for youWithout proof of previous cancellation unfortunately a day written notice for cancellation would be required at this timeWe are sorry to hear of all your struggles with the storms lately and hope all is wellPlease let us know if you have any other questions. Sincerely, Peak Payment

Good Morning, In response we see that member called back in October as she stated wanting to know how much time was left on her contract with Fit BootcampOur records show at this time member was advised of the time left and also how to cancel the auto renewalMember was sent our email on
this same day that had all of our information email, mailing address and contact information to cancel her membershipThere was no further contact from the member until 03/03/At this time we will honor members contract terms that states a day written notice for cancellation is required to cancel the auto renewalClub has also waived the last payment for March so member will have no further billing at this time and no refund would be due to member because her contract was still active at the time she is requesting she be refunded. Thank youPeak Payment

Both parties are bound to uphold the terms of the contract that were agreed upon when the member joined the gym. At this time there is no refund due and the only option for cancelling the membership is with the buy out at 50 % of the remaining contract balance.Sincerely, Peak Payment

Good Afternoon, After reviewing the members contract that was signed with Professional Fitness we are not showing anything in regards to a facility called Renegade Fitness .  We sent member a copy of his contract which shows the services would be offered at a gym called WOW in Norwich same...

address that member provided (113 Salem Turnpike Norwich Ct 06360). Member has also been advised at this time with the contract on file he is month to month until a 30 day notice for cancellation is received. We are always happy to review membership if the member can provide proof of previous cancellation applied to the membership. Unfortunately at this time members contract is still active until we receive notice to cancel or proof of previous cancellation. Please let us know if we can further assist this member in regards to his membership. Thank you Peak Payment

Dear Member, We are sorry to hear that you feel the information you are receiving is not valid information. The reason a zip code is required is we have to make sure that you are far enough away and providing us with the same information, The signature page is required because both parties...

have to sign and agree to the terms before it is a valid legal lease. I am only showing the landlords signature and not tenants signature. We have other documents that you can send in as followed:Driver's License or State IDUtility Bill or Phone bill (not a cell phone bill)Insurance Policy (Auto, Home, or Life)Bank Statement or Major Credit Card StatementWe also show that your membership is set to expire on  02/15/2018 until we receive valid documents to cancel the membership.Thank you, Peak Payment

Dear Member, We are sorry to hear that you were not satisfied with the information you have received from our company. Peak payment is the billing company for Club Fitness and we did start billing their members a couple of years ago. Our records do show that an agreement was entered into on...

01/03/2017 with Club Fitness for a total of 24 months. If you would like to receive these records we would be happy to provide them too you. In regards to collecting on a debt we simply are just contacting numbers provided at the time of joining to help assist with getting balances current on the membership before the club decides to send them to an outsourced collections agency of their choice. Again we would be happy to assist you with any questions or concerns you may have in regards to your agreement with Club Fitness. Please contact us at (704) 273-5186. Sincerely, Peak Payment

I would like to set up an appointment to meet with the customer and her boy friend. Please call me at ###-###-#### to schedule a time that we can meet together.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:I have received the email sent Monday, but there is NO link to cancel the policy and the problem has not been resolved.  There was no email that EVER arrived in my inbox for [redacted] in July.  I do not appreciate being treated with condescension.  I no longer live in Texas and can no longer be a member of this gym.  This is my THIRD request that you please cancel my membership.
Sincerely,
[redacted]