Your 1 Plumber

Eric Pwas my plumber from Your PlumberThey actually came only hour after I called, which was important to meWe had a kitchen drain stoppage that turned out to be MUCH more complicated than it seemed to be at firstThere was A LOT of stuff stuck in the drain - hard, black greasy material that required extensive and prolonged snakingEric was cheerful through it all, including getting doused with some of the black liquidHe cleaned up after himself for the most part, although that stuff really gets everywhereThe most important part is that the drain worked well after all was said and done! I would rank his plumbing knowledge, service and good humor at a To be honest, his clewas a little lacking, although he tried really hard and had the cards stacked against him due to the nature of the material he was dealing withIt would not stop me from requesting him again, as I think he is an excellent plumber and a really personable guyThe price was more than initially quoted, but still pretty reasonable; the job took a lot longer than we initially thought it would take, mainly due to the nature of the problem

I was pleased with the service that I received from Your 1 Plumber LLC on Tuesday, 8/1/16. I called mid-morning and was able to get an appointment same-day. Erik, the technician was able to solve my problem. He offered some explanation and helpful suggestions for the next time I have issues with my hot water heater.

[redacted] **Silver Springs, MD ***Complaint ID.# [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 2/6/2017? Dear [redacted] ,? The complaint that we received from [redacted] on 1/14/2017, in regards to a Price complaint on work that was recommended and declined because we did not provide [redacted] with a paper copy of Invoice at time of serviceWe are a paperless company, therefore our Technicians have [redacted] to show the customer the upfront cost of any work recommended? After which, any work that is approved is signed electronically on our [redacted] and emailed to the customer with their approval signaturesIf customer does not have an email address, we will then mail a copy of the Invoice to the customer, just like we did for [redacted] ***.? Here at Your Plumber, LLC we give our customers a firm upfront price which is a firm quote for their approval, the difference being our prices do not change during or after the work has been completed? We have a menu price book, which covers hundreds of repairs and installations; until we see the job we would not know which task would be appropriate? Therefore, unlike other companies we will not give a price sight unseen.? ? ? ? ? ? ? ? We informed [redacted] after assessing the job that the Well Check Valve, Ball Valve, and Pipes are not up to Code? At which time we proved the upfront cost for the repairs needed and obtained his ApprovalUpon going over the work proposed in detail with [redacted] it was recommended to him to replace his Foot Valve as well [redacted] declined to replace the Foot Valve he stated just replace above repairs.? The request for $back is unfounded? I would like to however see this complaint resolved therefore with the understanding that we did nothing wrong in this matter, I would like to offer in good faith to [redacted] the installation of the Foot Valve free of charge.? Your Plumber is a customer service oriented company, we strive to satisfy every customer to the best of our ability.? Please let me know if this offer will resolve this issue.Sincerely,? William K [redacted] President

William did a fantastic jobHe was very communicative and thoroughAs a master plumber, I would easily recommend himMy gripe is with his companyWilliam was provided software to develop my estimateIt came out to $735, though the work only took an hourWe were in a bind and we needed our sink re-connected and blizzard Jonas was about to bear downThey had us over a barrelI feel that $for an hour of work is wildly excessiveI don't think it is fair that he had to use pre-canned estimates that ultimately screwed us on priceAgain, he did an amazing job, but I wouldn't recommend this company in the futureI'd love for a company rep to contact me and resolve this issue, but I'm not hopeful judging by the responses that others have received with similar concerns

Prompt, courteous, professional staff

William and Stacey and wilmer are the best, got same day service and got the problem fixed within an hour, when other companies get putting me off with other issues...I have used William and company several times before and still have my confidence on their work and will continue to do so

This is the first time we have called this business The service was exemplary We set an appointment online, which was confirmed by them by phone When it appeared that they would be late arriving, we received a call explaining the reason why When they arrived, they were polite, efficient, and explained what needed to be done before they began work They even gave us the price before hand We would definitely recommend this company to others

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:The invoice that was signed did not appear to have a warranty section (see attachment) Before signing, the technician that performed the service verbally informed me that the work was guaranteed longer than what was stated in your responseRegards,*** ***

Your Plumber responded to my need for a new hot water heater immediately within minutes of my call William K was the service tech who helped me find the best price and installed the new water heater He was by far the most knowledgeable, efficient and polite service man I have ever met

*** *** *** *** **Silver Springs, MD ***Complaint ID.#*** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
? ? ? ? ? ? 2/6/2017? Dear *** ***,? The complaint that we received from *** *** on 1/14/2017, in regards to a Price complaint on work that was recommended and declined because we did not provide *** *** with a paper copy of Invoice at time of serviceWe are a paperless company, therefore our Technicians have *** to show the customer the upfront cost of any work recommended? After which, any work that is approved is signed electronically on our *** and emailed to the customer with their approval signaturesIf customer does not have an email address, we will then mail a copy of the Invoice to the customer, just like we did for *** ***.? Here at Your Plumber, LLC we give our customers a firm upfront price which is a firm quote for their approval, the difference being our prices do not change during or after the work has been completed? We have a menu price book, which covers hundreds of repairs and installations; until we see the job we would not know which task would be appropriate? Therefore, unlike other companies we will not give a price sight unseen.? ? ? ? ? ? ? ? We informed *** *** after assessing the job that the Well Check Valve, Ball Valve, and Pipes are not up to Code? At which time we proved the upfront cost for the repairs needed and obtained his ApprovalUpon going over the work proposed in detail with *** *** it was recommended to him to replace his Foot Valve as well*** *** declined to replace the Foot Valve he stated just replace above repairs.? The request for $back is unfounded? I would like to however see this complaint resolved therefore with the understanding that we did nothing wrong in this matter, I would like to offer in good faith to *** *** the installation of the Foot Valve free of charge.? Your Plumber is a customer service oriented company, we strive to satisfy every customer to the best of our ability.? Please let me know if this offer will resolve this issue.Sincerely,? William K***President

This complaint has been satisfied, see customer email.? -----Original Message-----
From: Brad [***@***.com]
Sent: Thursday, February 4, 5:PM
To: Customer Service
Subject: Refund
William, after I receive my $refund
I will no longer
pursue additional reimbursement from you
*** ***
Sent from my ***

I was very satisfied with the Plumber who came from Your 1 Plumber LLC. His name is William K. He was very courteous, efficient, and professional. I would not hesitate to recommend this business to others.

This complaint has been satisfied, see customer email. -----Original Message-----
From: Brad [[redacted].com]
Sent: Thursday, February 4, 2016 5:18 PM
To: Customer Service <[email protected]>
Subject: Refund
William, after I receive my $200 refund...

I will no longer
pursue additional reimbursement from you.
[redacted]
Sent from my [redacted]

[redacted]Silver Springs, MD [redacted]Complaint ID.#[redacted]                                                              ...

          2/6/2017 Dear [redacted], The complaint that we received from [redacted] on 1/14/2017, in regards to a Price complaint on work that was recommended and declined because we did not provide [redacted] with a paper copy of Invoice at time of service. We are a paperless company, therefore our Technicians have [redacted] to show the customer the upfront cost of any work recommended.  After which, any work that is approved is signed electronically on our [redacted] and emailed to the customer with their approval signatures. If customer does not have an email address, we will then mail a copy of the Invoice to the customer, just like we did for [redacted]. Here at Your 1 Plumber, LLC we give our customers a firm upfront price which is a firm quote for their approval, the difference being our prices do not change during or after the work has been completed.  We have a menu price book, which covers hundreds of repairs and installations; until we see the job we would not know which task would be appropriate.   Therefore, unlike other companies we will not give a price sight unseen.               We informed [redacted] after assessing the job that the Well Check Valve, Ball Valve, and Pipes are not up to Code.  At which time we proved the upfront cost for the repairs needed and obtained his Approval. Upon going over the work proposed in detail with [redacted] it was recommended to him to replace his Foot Valve as well. [redacted] declined to replace the Foot Valve he stated just replace above repairs. The request for $450 back is unfounded.  I would like to however see this complaint resolved therefore with the understanding that we did nothing wrong in this matter, I would like to offer in good faith to [redacted] the installation of the Foot Valve free of charge. Your 1 Plumber is a customer service oriented company, we strive to satisfy every customer to the best of our ability. Please let me know if this offer will resolve this issue.Sincerely, William K[redacted]President

Overall, I enjoyed my experience with Your 1 Plumber. I spoke with William when I made the appointment. He was knowledgable, reassuring, and polite. Erik arrived on time and was also quite knowledgeable and took the time to explain everything to me. He even found something extra that needed to be repaired of which I was unaware and he did not charge me extra for that unforeseen repair. However, I have given lower ratings due to the price of the service. I have not had to call a plumber for quite some time and, in the past, they've always charged approx. $85 for a service call (1 Plumber charges $29). When I was given the estimate for my repair I was shocked at the price but I quickly calculated in my mind that by paying the $29 for the service call but no repair and then having another plumber come out at $85 plus whatever time and materials he put in it might be close to the amount I was charged by Your 1 Plumber. Not having the ability to compare this price to another company and their service I went ahead and had Your 1 Plumber do the work but I will wait before calling them in the future due to their prices.

I needed a plumber to change the flush valve in one of our toilets. So I went to our bulletin and called the plumber who is newly advertising. I think it is their first week. The job I needed done uses a $12 part and takes no more than 15 minutes. They quoted $268 for the job. That is a dishonest quote in my opinion. Also, they are a Maryland company and I cannot find a local address. Are they licensed in Florida?

[redacted],
Please find attached the invoice for **. [redacted], you will find just below his signature on the second page our warranties.  It covers the warranty for drain cleaning, which stats as follows; ALL DRAINS ARE WARRANTED FOR 30 DAYS WITH THE FOLLOWING EXCEPTIONS: DRAIN...

WARRANTY’S VOID WHERE OUR SERVICE TECHNICIAN HAS DETERMINED DRAINAGE PIPING IS IN POOR CONDITION OR; WHERE NEGLECTFUL USE (FOREIGN OBJECT, GREASE IN DRAINS) IS APPARENT. TOILET STOPPAGES WARRANTED 24 HOURS ONLY.
We had cleared his drain approximately 45 days earlier from the recurrence, we have no control over what is put in the drains, we are happy to hear it was a county issue and was handled free of charge.  We do not believe that the two instances were related, therefore we don't understand why the customer is looking for a full refund considering the drains were working for 45 days or so.  We believe that the customer is not entitled to a refund.
We hope that this will resolve this issue.
Thank you,
[redacted]

[redacted]
[redacted]
Silver Spring, MD [redacted]
February
MrWilliam K[redacted], Principal
Stacey M[redacted]
Your Plumber
[redacted]
Lanham, MD [redacted]
Dear MrK[redacted]: Although I'm not sure you understand the facts of the incident,
I will accept your offer for settlementin reference to complaint ID [redacted]: The installation of the Foot Valve
free of charge
· I suggest that Your1Plumber call me at
###-###-#### to arrange a mutually convenient time for the installation of a
new Foot ValveBased on the technicians earlier statements, I assume that this
will leave me with a working well
· I would like the old Foot Valve when the
technicians have finished their work
· After the installation, I will tell [redacted]
that the charge is no longer in dispute.
I am thankful to Revdex.com for facilitating
this exchange
Sincerely
[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This complaint has been satisfied, see customer email. 
-----Original Message-----
From: Brad [[redacted].com]
class="MsoPlainText">Sent: Thursday, February 4, 2016 5:18 PM
To: Customer Service <[email protected]>
Subject: Refund
William, after I receive my $200 refund I will no longer
pursue additional reimbursement from you.
[redacted]
Sent from my [redacted]

[redacted],
We had cleared the drain the recurrence happened 45 days later and on county line not his sewer line therefore we had provided the service agreed too.  We believe it is unreasonable for the customer to ask for a full refund.
Thank you,
[redacted]