@ Your Service

Hi, my name is [redacted] owner Of @ Your Service, IncWe have been in business since We have always maintained a high rating with our clienteleWe are a contractor with [redacted] and our company has been awarded the Elite Service AwardWe have been with [redacted] since We Have reviews and maintain a out of starsOut of the ratings, are five starsI open with this because this is a family owned and operated company and soon to be a second generation companyThis is our livelihood and you the client and your satisfaction in very important to usTo receive a bad review is dishearteningMrClient Scheduled a carpet cleaning appointment for a move outHe asked for the area deal we have for $**.**We I arrived to his apartment he had a 26ft truck backed up about five feet in front of the doorHe also had a ramp going into the apartment which I had to climb to get into aptwe greeted each other and the first thing I asked him was how long will that truck be parked thereHe reply was ( In a sarcastic voice ) until it’s finishedWe proceeded to go upstairs and he showed me the room and the hallwayHe asked me how much more to clean the stairsBefore I can answer that questionI needed to find out which type of service he wantedAlso His room reeked in cat urineI also needed to make sure that carpet cleaning doesn’t remove pet urineIt is a bacteria and needs to be treated as suchNow I knew he wasn’t interested in the pet treatmentHowever, the carpets were soiled and I asked him if he would be interested in the deep scrub as we continued down the stepsNow I’m standing on the steps and he is on the ground floorHe asked me again how much would it costBecause I spoke about a few services I need to find out which service as well make Him aware that the deep scrub does not remove the pet odorAs I asked him he told me Just answer the dame questionI then disagreeing in how he’s responding to me a second time I said whoa whoa take it easyI’m here to help youAgain I said Which type of cleaning he wantedHe proceeded to tell me you are doing what I want in a degrading voiceI felt his reaction towards me was a bit racist and disrespectfulAt that time being he kept snapping at meI then said, I don’t need this and walked out on himI refused to work with a client who’s treating me aggressively and with disrespectI respect all my clients and I have had some that started a bit ruff with me but, as we talked and if I shared my concerns for their ruff treatment they would apologize and everything would be greatI would offer them quality service as I would any of my clientsWhen I received an email from the client one of his comments were tech could not speak very good EnglishTo me this proved that he was acting racist towards meI am an American Born and raised in the United StatesI felt when I first walked in from the beginning he wasn’t in agreement that I was HispanicBut I ignored that idea until I read his messageHe gave me a bad review on [redacted] business as well as the Revdex.comIf you go to [redacted] and type in my company @ Your Service, Inc you can read my true reviewsI apologize to my future clients and I hope this explains my actions toward this particular clientHere is a copy of his racist email [redacted] * [redacted] * [redacted]

Hi, my name is [redacted] owner Of @ Your Service, Inc. We have been in business since 1991. We have always maintained a high rating with our clientele. We are a contractor with [redacted] and our company has been awarded the Elite Service Award. We have been with [redacted] since 2006.... We Have 96 reviews and maintain a 4.79 out of 5 stars. Out of the 96 ratings, 82 are five stars. I open with this because this is a family owned and operated company and soon to be a second generation company. This is our livelihood and you the client and your satisfaction in very important to us. To receive a false bad review is disheartening. Mr. Client Scheduled a carpet cleaning appointment for a move out. He asked for the 2 area deal we have for $ 69.99. We I arrived to his apartment he had a 26ft truck backed up about five feet in front of the door. He also had a ramp going into the apartment which I had to climb to get into apt. we greeted each other and the first thing I asked him was how long will that truck be parked there. He reply was ( In a sarcastic voice ) until it’s finished. We proceeded to go upstairs and he showed me the room and the hallway. He asked me how much more to clean the stairs. Before I can answer that question. I needed to find out which type of service he wanted. Also His room reeked in cat urine. I also needed to make sure that carpet cleaning doesn’t remove pet urine. It is a bacteria and needs to be treated as such. Now I knew he wasn’t interested in the pet treatment. However, the carpets were soiled and I asked him if he would be interested in the deep scrub as we continued down the steps. Now I’m standing on the steps and he is on the ground floor. He asked me again how much would it cost. Because I spoke about a few services I need to find out which service as well make Him aware that the deep scrub does not remove the pet odor. As I asked him he told me Just answer the dame question. I then disagreeing in how he’s responding to me a second time I said whoe whoe take it easy. I’m here to help you. Again I said Which type of cleaning he wanted. He proceeded to tell me you are doing what I want in a degrading voice. I felt his reaction towards me was a bit racist and disrespectful. At that time being he kept snapping at me. I then said, I don’t need this and walked out on him. I refused to work with a client who’s treating me aggressively and with disrespect. I respect all my clients and I have had some that started a bit ruff with me but, as we talked and if I shared my concerns for their ruff treatment they would apologize and everything would be great. I would offer them quality service as I would any of my clients. When I received an email from the client one of his comments were tech could not speak very good English. To me this proved that he was acting racist towards me. I am an American Born and raised in the United States. I felt when I first walked in from the beginning he wasn’t in agreement that I was Hispanic. But I ignored that idea until I read his message. He gave me a bad review on [redacted] business as well as the BBB. If you go to [redacted] and type in my company @ Your Service, Inc you can read my true reviews. I apologize to my future clients and I hope this explains my actions toward this particular client. Here is a copy of his racist email. [redacted] * [redacted] * [redacted]

Exceptional Service!!! I highly recommend @ Your Service for your carpet cleaning needs Ronnie was an absolute delight to work withHe was honest and professionalI will definitely be using this company in the future

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]