Your Store Online, LLC

I am very sorry but we are not rushcard we are yourstoreonline LLC

One of our managers has already reached out to this customer In this complaint file it indicants that she would like a full refund However, she must have just filed this complaint before our manager was able to get a hold of her because she does not want a refund Her item is in transit via USPS [redacted] and we've refunded her s/h so that she is fully satisfiedSincerely,ManagementYourStoreOnline

We do apologize for our shipping error Based on a phone call with our manager on 12/the customer indicated they were missing some items from there delivery We immediately processed a free replacement and mailed out through priority mail free of cost, tracking number [redacted] This was an shipping error on our part which we have resolved.Sincerely,***YourStoreOnline

The customer ordered two hoverboards, which were delivered in two separate packages Both fedex tracking numbers [redacted] The customer had called in and communicated to us that they did not feel safe with these items We kindly responded that the hoverboards we sell are certified with proper documents which we offered to email her that information At that time she just wanted to return for refund We confirmed we will accept a return for a full refund.At that point we had sent her a prepaid, fedex return label to send those back That tracknig number was [redacted] It was communicated to the customer that the return request for a prepaid label are only supplied to damaged or defective itemsEven though her items were not damaged or defective, as a courtesy we approved that prepaid label to assist her to make sure she was satisfied.We received the packages back on 1/and 1/6, which we emailed her with the return confirmation and informing her that her refund was processed through company check We also approved a full refund, including the original shipping which was an exception That exception was done, once again make sure she was satisfiedShe contacted us on 1/indicating that she did had not received her refund check I reviewed her check details and confirmed that it was mailed through the post office, however the check was not cashed at that point To make sure that she received her refund we resent a new refund check, this time it was through certified USPS mail That tracking number which confirms delivery on 1/21/was [redacted] .Our account department does show that her check was received and cashed on 1/25/ The check number was in the amount of $ Due to the check being received and cashed the customers request of a refund has been completed and resolved.Sincerely,***YourStoreOnline

I received the refund check on 10/Thank youCase is resolved Heidi Ifft [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We do apologize for the confusion with the order There are multiple companies that sell the item she ordered, Magic Twisters Each company has different specials and offers The customer ordered The Magic Twisters from our company which is indicated below: http://www.yourstoreonline.net/2_magic_twister_glow_in_the_dark_light_up_race_tr...⇄ product is clearly described online, and accurate as to what is included Reviewing her claim the customer is referring to a different company : https://www.magictracks.com/ Our archives show we had emailed the customer multiple times confirming the order, sending her an invoice to confirm what she ordered The customer contacted our customer service via phone on 12/indicated she wanted to return the item We emailed her return instructions and communicated once we receive the item back we will gladly issue a refund To date we have not received the return Once returned we will gladly issue a refund as communicated to her on 12/ Sincerely,JoeYourStoreOnline

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Company emailed me on 10/8/assuring me a refund check was cut and mailed to meText of email is belowPlease note -- however -- it is now 10/22/I HAVE NOT RECEIVED the refund checkIf they mailed a check out on 10/9, it has now been business daysAnd I have NO refund checkNoneI have received NOTHING, as of today's (10/22/14) mail delivery So no, the case has not been resolvedIt will remain unresolved until they send and I receive the refund check, as promised below [redacted] Your refund has been processed through company check and your confirmation is as follows: Check Number [redacted] Check Amount $ Please note the refund will be mailed to your billing address and take 5-business days Sincerely, [redacted] Customer Service Manager" I am still waiting for this check...still waiting Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Date: Mon, Feb 1, at 12:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com Dear Revdex.com, it has been with your help that I finally received my refund check about a week agoThank you so much for helping meHad I not told this company I had contacted you I have no doubt I never would have gotten my dollars back from themIt took from November till Middle of JanuaryMy childrens Christmas was totally ruined because they had my moneyAgain, Thank you for all your help.Regards, [redacted]

Below is a copy from our accounting department of the check she cashed that is pending today: 10/27/ (Pending) [redacted] ($27.45) Total Sincerely, Management YourStoreOnline

We have not received a return as the customer states. She did cash a partial refund check for the shipping charge as promissed on 12/2/14. If we receive the return within days of delivery we will refund as stated in our day return policy. Again as of 12/we have not received a return.Sincerely,Management

It looks like *** received a defective item. One of our customer service reps immediately reached out to her when she contacted usHere is a copy of our response on 10/6:
"I am sorry to hear that you are having issues with the Screen DoorsWe strive for 100% customer satisfaction not
only with our services but our products as wellWe have not have many issues with the the adhesive velcro strips so I am sorry to hear of your issuesAt this time I do have replacement velcro packets I can send you to resolve your issuesI can make sure those are checked as well by our warehouse before sending outPlease let me know if you want to do that and I will take care of that shipment"
However, she wanted a refund so our rep sent her this email on 10/8:
"Your refund has been processed through company check and your confirmation is as follows: Check Number *** Check Amount $Please note the refund will be mailed to your billing address and take 5-business days."
In good faith we took MRS*** at her word and did not make her return the product for a refund. Again, her refund check has already been mailed and this matter was resolved weeks ago
Sincerely,
Management

We do apologize for the confusion with the order, it is not our intention to mislead but to supply clear information before, during and after the purchase on our website. Upon review the information is clearly stated on the product offer, as well as a confirmation in your shopping cart
and an email to follow up after the order is placed. It looks like we do have several phone records, which we communicated the details of your orderWe do strive for 100% satisfaction with not only our products but our services as well. At this time we will issue a full refund, including the s/h and you will not be responsible to return the items. You may keep the product, and we will refund you in full. If you have any further questions please let me know, I will gladly assist you further.Sincerely,JoeYourStoreOnline

The customer ordered an item which was delivered. They indicated the item was not working correctly so we issued a prepaid fedex return label to have the item sent back for repair or replacement. The item was returned and is being inspected. Reviewing the customers archives we have
communicated to the customer via phone 1/18, 1/and 1/26. The account is being processed for repair and is being resolved. Sincerely,JoeYourStoreOnline

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Once I talked to Joe the manage,r he agreed, what they shipped was the wrong productHe immediately shipped out additional items to correct the error
Regards,
*** ***

I wanted to let you know that yourstoreonline.com has finally sent the refund I requestedIt arrived in check form rather than back into my card, but at least it is paid.Thanks for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have returned the item that I ordered and am asking for a full refundThank you
Regards,
*** ***

We do apologize for the confusion with your order, we strive for 100% satisfaction with not only our products but our services as well and apologize for not accomplishing that with your order Upon review of your order, the special that you purchased was buy get free. As seen in the
attached photo, it clearly lists the details of what is being ordered as well as the quantity on the main product page. It it not our intention to deceive customers before, during or after their purchase through our websiteWe supply multiple confirmations through email and also allow customers to review their order through their personal account login. We also supply a direct customer service phone number and email contact for any questions. Based on the shipping and delivery confirmation it does show you received the correct order and quantity. However, since you are not satisfied with our service we will graciously refund you in full, and not require you to send back the product Sincerely,JoeYourStoreOnline

One of our managers has already reached out to this customer.  In this complaint file it indicants that she would like a full refund.  However, she must have just filed this complaint before our manager was able to get a hold of her because she does not want a refund.  Her item is in...

transit via USPS [redacted] and we've refunded her s/h so that she is fully satisfied. Sincerely,ManagementYourStoreOnline

[redacted],We are sorry to hear that you are not satisfied, I will be more than happy to assist you with your concerns.  Upon review it looks like the orignal concern was the total and the shipping based on multi emails sent to us on 11/21.  Our customer service department responded on 11/23...

indicating:"All shipping and handling options are listed below the credit card information when your placing the order before the order is complete. There was a shipping drop down box that would of gave you your options and prices if you don't select anything the system will automatically give you the cheapest shipping available. Were sorry to hear you missed that when completing the order. We have now canceled out the order for you."On 12/6 we received another email from you which we replied on 12/8 indicating:"You will be sent a refund through a company check which you will get shortly. Please let us know if there is anything else we can do.". Also we received a phone call today on 12/9 confirming that your refund was processed and confirmed the USPS tracking number for the check was 9405511899564523120443.  According to USPS.com your refund will be arriving to you on Monday,  12/11.I do apologize for the way your account was handled, we strive for not only 100% satisfaction with not only our products but our services as well.  At this time I will send you out a free product on us for additional compensation.Sincerely,[redacted]YourStoreOnline

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. 
From: [redacted]Date: Mon, Feb 1, 2016 at 12:48 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com <[email protected]>Dear Revdex.com, it has been with your help that I finally received my refund check about a week ago. Thank you so much for helping me. Had I not told this company I had contacted you I have no doubt I never would have gotten my 800.00 dollars back from them. It took from November till Middle of January. My childrens Christmas was totally ruined because they had my money. Again, Thank you for all your help.Regards, 
[redacted]