Your Store Online, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Company emailed me on 10/8/14 assuring me a refund check was cut and mailed to me. Text of email is below. Please note -- however -- it is now 10/22/14. I HAVE NOT RECEIVED the refund check. If they mailed a check out on 10/9, it has now been 10 business days. And I have NO refund check. None. I have received NOTHING, as of today's (10/22/14) mail delivery. 
So no, the case has not been resolved. It will remain unresolved until they send and I receive the refund check, as promised below.
[redacted]
Your refund has been processed through company check and  your confirmation is as follows:
 
Check Number    [redacted]
Check Amount    $27.45
 
Please note the refund will be mailed to your billing address and take 5-7 business days.
Sincerely,
[redacted]
Customer Service Manager"
 
I am still waiting for this check...still waiting...
Regards,
[redacted]

We do apologize for our shipping error.  Based on a phone call with our manager on 12/13 the customer indicated they were missing some items from there delivery.  We immediately processed a free replacement and mailed out through priority mail free of cost, tracking number...

[redacted].  This was an shipping error on our part which we have resolved.Sincerely,[redacted]YourStoreOnline

To whom it may concern,The customer contacted us via phone on 6/17/16 indicating that the refund he received from us was not valid and bounced.   Per our refund policy all returned items are subject to a refund via company check.  Our account department confirmed there was an error...

within our system and that in fact the check did not go through.  We communicated to the customer that we apologized for our error and that we will reissue another refund and pay for any additional fee's.  He indicated that there was a $70 fee.At this time we have processed another refund for the original amount plus the $70 fee.  That confirmation is as follows:Check #[redacted]Check Amount: $381.51The check has been overnighted via USPS (tracking number [redacted]) to the customers address below:[redacted] [redacted] [redacted]
We apologize for any inconvenience this has caused.  At this time we have resolved the issue with the customer.Sincerely,[redacted]Account ManagerYourStoreOnline

I am very sorry but we are not rushcard we are yourstoreonline LLC.

The customer ordered two hoverboards, which were delivered in two separate packages.  Both fedex tracking numbers [redacted].  The customer had called in and communicated to us that they  did not feel safe with these items.   We kindly responded that the hoverboards we sell are certified with proper documents which we offered to email her that information.  At that time she just wanted to return for refund.  We confirmed we will accept a return for a full refund.At that point we had sent her a prepaid, fedex return label to send those back.  That tracknig number was [redacted].   It was communicated to the customer that the return request for a prepaid label are only supplied to damaged or defective items. Even though her items were not damaged or defective, as a courtesy we approved that prepaid label to assist her to make sure she was satisfied.We received the packages back on 1/5 and 1/6, which we emailed her with the return confirmation and informing her that her refund was processed through company check.  We also approved a full refund, including the original shipping which was an exception.  That exception was done,  once again make sure she was satisfied. She contacted us on 1/9 indicating that she did had not received her refund check.  I reviewed her check details and confirmed that it was mailed through the post office, however the check was not cashed at that point.  To make sure that she received her refund we resent a new refund check, this time it was through certified USPS mail.  That tracking number which confirms delivery on 1/21/16 was [redacted].Our account department does show that her check was received and cashed on 1/25/2016.  The check number was 91686 in the amount of $789.80.    Due to the check being received and cashed the customers request of a refund has been completed and resolved.Sincerely,[redacted]YourStoreOnline

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do apologize for the confusion with the order.   There are multiple companies that sell the item she ordered, Magic Twisters.  Each company has different specials and offers.  The customer ordered The Magic Twisters from our company which is indicated below: ...

http://www.yourstoreonline.net/2_magic_twister_glow_in_the_dark_light_up_race_tr...⇄ product is clearly described online, and accurate as to what is included.  Reviewing her claim the customer is referring to a different company : https://www.magictracks.com/    Our archives show we had emailed the customer multiple times confirming the order, sending her an invoice to confirm what she ordered.  The customer contacted our customer service via phone on 12/22 indicated she wanted to return the item.  We emailed her return instructions and communicated once we receive the item back we will gladly issue a refund.  To date we have not received the return.   Once returned we will gladly issue a refund as communicated to her on 12/22.   Sincerely,JoeYourStoreOnline

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Below is a copy from our accounting department of the check she cashed that is pending today:


10/27/2014
(Pending) [redacted]
($27.45)




Total
 





Sincerely,
Management
YourStoreOnline

I received the refund check on 10/25. Thank you. Case is resolved.
Heidi Ifft
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]