Your Way Moving LLC

Yes there was damaged, we're sending a repair man out on Friday. 6/10/2016.   We talked to the customer this morning. At 9 am, but he told us that he had a dealth in his family, so he will get back to us. Just contact us when we can have the repair man come out. Thanks and sorry.

We moved this customer in February and a rack was damaged by our workers, so when she called us back in May, we have here 50% off. If we did so much as a bad job the first time why will she call us back. She's upset because, in between the two moves, she call one of our workers that's no longer with...

this company directly to move her for a cheaper price. We told her that we had nothing to do with that move because she didn't go through our company. If she would have went through our company, then it would be our responsibility.

Complaint: 11790616
I am rejecting this response because:
The moving company is not telling you the truth.  The truth is that they dropped the freezer before they even got it in the house.  They never indicated they were concerned about it not fitting and no one EVER said that we were responsible for damages if they damaged it.  They dropped it against the wall once it was inside the home.  When I called Peter Smith on 10/10/16 to report the damage, he told me that he already turned it into his insurance company because his foreman already told him about the damage. He advised me that I would hear from the insurance company by 10/13/16.  When I didn't, I called him again on 10/14/16.  He told me that he could have someone out to take a look at the freezer on 10/21/16 to see if they could fix it; however, they never showed up.  I immediately called Peter Smith to find out why his guy never showed up.  That is the point in time when Peter Smith stopped taking my phone calls.  
Sincerely,
Marilyn Gleason

The agreement was 3 house for $250. The agreement was for moving a one bedroom apartment. When the workers arrived, it was a 2 bedroom house, we let her know that it was going to take longer and the price would change. She said she only had $250. That that moment we let her know that we could not...

move her. Sorry. Our workers can't work for 5 to 6 hours and only get paid for 3 hours. Like she said, we arrived.

We just spoke to the husband and set a time on Wednesday morning at 11am for the repair man to come out.

When the movers got to the home and did a walk through they explained to the customers brother that the freezer wasn't going to fit. At that moment they ex to him that if they try to fit the freezer and something gets damaged that were not responsible for the damage s. He said that he understands,...

he started to help them. The card got disassemble. He said that he would take care of it. 2 days later we received a phone call and we explained to her what happened.

Thursday at 2 pm will be fine.

I explained to him that when we come and move you, in our contract, it states electronics not in the original box are not our responsibility.  The TV was not in the box, we padded it up, and he said it didn't work when the cable company tried to hook it up.  I told him he cannot tell us...

that because it was in our contract that he signed.  I am not giving him $200.