On November 30, [redacted] from [redacted] Service Incpurchased an online advertising package that included a Revdex.com Enhanced Listing and Social Media Management servicesThe total annual contract amount was $ We received a down payment of $the day of the sale and scheduled future payments of $ to begin on February 28, Other than us calling the customer for content creation ideas, there was not much phone communication between the partiesThe advertising campaign was running just fineOn February 6, we received a call from the business's new point of contact, [redacted] [redacted] explained that going forward she wanted to approve all social media posts before the posts were published Later that month, we sent [redacted] content ideas and were working on getting the content approved to publishOn March 9, we received an email from [redacted] stating she wanted to cancel We called [redacted] a few times but was never able to connect with herOn April 3, we received a charge back from their credit card company disputing the down payment and the only monthly payment that we processed on February 28, (before the cancellation request) We again tried to contact [redacted] via phone but she was out of the office for a few weeksWe responded to the charge backs and they were later issued in our favor since we did not process any payments without authorizationA couple weeks later we received this formal complaintIn my opinion we have followed our end of this obligation and have successfully advertised for this businessI can understand that when a new employee joins an organization they may not be completely privy to arrangements made before they startedIn this case the advertising and payment agreement was made before [redacted] started at the company and she may not have known all the detailsI would like to offer a refund in the amount of $1,Since the advertising campaign was live for only three months this would be the appropriate pro-rated refund amountI will go ahead and process the refund once I get confirmation from the complainant
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The dispute was settled satisfactorily! Thank you for you help! Regards, [redacted] ***
On April 10, 2014, this customer purchased an online advertising package through Yellow Page City for a total contract amount of $2,The contract included the following products: 1/Page Ad in the Minneapolis, MN directory under the insurance heading, the Smart Listings Network, The Extended Social Network and a Special Offer This contract was to be paid with a $1,down payment and then additional payments of $each due on June 2, and the final payment on August 2, The final draft was sent to the customer for approval on April 18, and on the same day the customer emailed back stating that the advertising looked good, thanked us, and mentioned that they were ready to go liveAfter quality assurance checks on our end, the online advertising went live on April 21, There was no communication between our company and the customer until August 1, when we received an official Revdex.com complaint stating the customer was upset for multiple reasonsThe reasons mention in the complaint were because his account representative had not been in contact with him and because he had not received referral gift cards that were promised to him for referring other State Farm agents to us The complaint also mentioned that the customer was unaware if anything had been done online on their behalfSince this was the first correspondence we have received from the customer, we called him immediately to discuss his concernsThe customer and the account representative correspoded by email over the next few days trying to come to a resolutionOur Customer Service Manager also reached out to the agent to see if she could help resolve any further issuesDuring that call we realized that the final paymet was supposed to be processed through their account the next day and their main concern was that they would be paying out more money when they already had concerns on the programThe payment scheduled to be processed on August 2, was immediately stopped until we could resolve this issue with the agentThe agent seemed very happy with this offerThe agent was also sent out referral gift cards that were owed to him for referring other agents to our programWe sent him a total of $in American Express gift cardsUpon further discussions with this customer we agreed to cancel and refund all payments made on this accountWe would not want any customers thinking that we do not hold up to the integrity we have set for our company I am hoping that since the customer has been refunded all monies he has paid in to this program and also received $in gift cards on top of this that this complaint can be closed for information only or as a customer experienceAs soon as we realized this customer had an issue we were on the phone with them trying to resolve this issueHad we known about this issue previously before the complaint was put through to the Revdex.com we would have been more than happy to resolve the issue with the agent directly
On September 15, the client purchased an online advertising campaign in the amount of $The online campaign consisted of a 3/page full color display ad and a page mobile ready websiteWe received a $down payment and agreed to process monthly payments of $for the balance which were to start on December 14, The first payment was returned for insufficient funds but we were successfully able to restart payments on January 18, On May 25, we received a call from the client requesting a cancellationAt this time she said she could not afford itThere was some email communication back and forth but on June 13, we agreed to stop any future payments and cancelled the contractAt this time no refund was given because the only payments that were processed was for the time the client's advertising was liveUpon receiving this complaint we were a little taken back due to the fact that the cancellation was previously processed and there was no refund dueHowever, due to the fact that this former client is financially struggling as a courtesy we have refunded $(April and May's monthly payments)The AB should see this refund reflected on their statement within the next few business daysPlease let me know if there are any further questions
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was pleased to receive a call from YPC media rep, Lana, yesterday We had a pleasant conversation that cleared up the situation and I am very satisfied with the resolution Regards, [redacted]
Nothing but positive experiences with YPCMy account was managed professionally, all my questions and concerns were addressed promptly I'd highly recommend them to other businesses looking to advertise/ Internet marketing
In June [redacted] purchased an annual advertising package from us that included multiple products including a four page mobile friendly websiteThe campaign ran successful for the entire yearAt the end of the year the client was unsure if she wanted to renew the products with usShe claimed that [redacted] took a lot of business form her and she wasn’t sure she could afford to continueWe left her adverting campaign live for a few months beyond the expiration date due to the fact that she was still unsure on how she wanted to proceedThere were no issues during the entire yearWhen the cancellation finally came through on September 8, all products were disabled, website files sent to the email address we have on file, [redacted] @***.com, and the domain was pushed into another account for the client to purchase if she so choose to do soI can see the domain is still in the account and waiting to be picked upA separate email was just sent to [redacted] with the credentials to do soSince we fulfilled the entire annual agreement we are not willing to refund any money at this timePlease let me know if you need any further informationLana SSales Operations Manager
I would like this completely canceled and my money refundedThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In February 2013, [redacted] *** Bookkeeping signed up for the Revdex.com Get Noticed programThey renewed the program in In they decided not to renew and cancelled the program usIn 2017, they decided to sign back up with us but with a different programThey signed up with our YPC program which included our Social Media Management and our Speed Listings Network (Business Listings Management) Although all social media and business listings management was set up and completed the client was not seeing any progressThe first email we received from the client expressing concern was in December and I immediately responded to the complaintThe client and I communicated via email and also had a phone conversationAt that time she expressed that she has been trying to reach her account representative and was upset that she felt this was going on deaf earsI fully explained to her what we have done through the advertising campaign she purchasedShe was happy to see that we did complete the work assigned to usBecause we felt we could have done more on one of her social media networks we decided to run an additional paid campaign on her [redacted] account I am still personally working with this client to ensure she is satisfiedLana SSales Operations Manager
On 12/16/Mr [redacted] purchased an online advertising package that consisted of an Enhanced Premium Bold Listing, a basic montage video, Business Listings Management and a Social Media Management package for a total contract amount of $Mr [redacted] put a $deposit down and agreed to pay additional monthly payments of $starting on April 1, All products were created, the business listings were updated and all social media platforms were createdWe also posted customized content to their social media as agreed to at the time of saleThe advertising campaign increased traffic to the business and the customized posts kept their social media platforms activeYPC Media stands by all their products and services and if there was an issue we only wish Mr [redacted] would have called to let us knowThe monthly payments could have been stopped but unfortunately we did not receive any notification of an issue until the final payment was processed on November 1, I have tried to reach out to Mr [redacted] to offer an extension of our services but have not yet been able to reach himI will continue to reach out to him so that we can rectify any issues he may be havingIn an effort to show some of the work we have done I have included links to the customers [redacted] and [redacted] pages that we have created and posted toI have also attached a spreadsheet of some of the work we did for his Business Listings including creating, updating and suppressing incorrect listingshttps://www[redacted] .com
On October 2, Mr [redacted] purchased an advertising package that included two 1/Page Video Display Ads in the Pest Control heading in two different directoriesThe total annual contract amount was $$was processed as the down payment for the creation of the ads and videos The remaining balance was to be collected in monthly payments of $starting on December 31, We sent the proofs of the ads and video to the client for approval on November 1, and received his permission to go live the same dayOn January 4, we received a call from the client, he had concerns on how the products workedWe tried to resolve the issues but the client was not happy and requested a cancellationI would like to add a second monthly payment of $was processed incorrectly on January 31st but refunded as soon as we realized the payment was takenWe honored the cancellation and wrote the balance of $off and let the client know that he was no longer liable for that amount We have not charged any payments since to this clientAdditionally no payments should be processed on a cancelled credit card, if they are I am sure he is not responsible for those payments but should call his credit card providerPlease let me know if any further information is needed
This customer has been a customer of ours since Each year we speak to the business owner and discuss the renewal options with themOn 9/24/our sales representative called this business for the renewal and spoke to the person filing this complaintShe mentioned that the company would not be renewing with us this yearBecause this company has advertised with us for so long, our rep was pointing out the disadvantages of cancelling this accountUpon review of the recorded call between our rep and this company we also believe that our rep could have handled this call more professionallyAlthough our rep is very passionate about our program and the products we sell, his demeanor on the phone is not one that we supportThe Sales Manager of our company did speak to him about this call and discussed ways to express his concerns in a professional matterWe have very strict guidelines on the verbiage our reps are allowed to use and due to this infraction of our policy, there was discipline action that followedThe rep received a written warning and was put on a calling restrictionWe take this kind of issue very seriously and can assure that the proper actions were taken to prevent this from happening againI would like to extend my sincere apologies to this company for the actions of our sales representative
On January 14, 2015, Mr [redacted] purchased an Enhanced Listing and a page mobile friendly website through the [redacted] programOn January 30, Mr [redacted] upgraded this listing to a Featured ListingThe proof was sent to him on February 17thWe called the AB for approval but didn’t get a hold of him until March 3rdAt that time he said he would look at the proofs and get back to us by the end of the weekThe AB (actually his bookkeeper) emailed us on March 4th and asked to cancelThe email stated the following- “I was under the assumption that this was a [redacted] (***) endorsed project, and it is notI would like to cancel everything and have the money I have already paid refunded please”Our Assistant Sales Manager called him on the same day and verified that we were in fact partnered with his local [redacted] and gave him the contact number to call someone at [redacted] directly to confirmShe walked him through the entire program againOn this call the AB also asked for examples of how the listing will look once it was publishedShe sent him examples of the program as well as her contact info so if he had any questions he could contact her directlyThey had a great conversation and he seemed to understand how the program works at the end of the call On March 9th, our production department called the AB to see if he had time to review the proofThe AB told our production rep that he would like to talk to our assistant sales manager again to get some additional information from herThe call was transferred to her and all of his concerns were address againThe AB asked her to send another example of the program in the [redacted] regionShe sent him a few more examples and suggested to him that we get his listing published so he would be able to see the final product and hopefully this would clear up any confusionOn March 13th the AB sent two emails back to back to our assistant sales managerThe first one asked for us to cancel the program and the second email stated we incorrectly processed a payment on March 11thThe assistant sales manager was on vacation in Florida when she received the emails but forwarded them over to the office and asked the sales manager to callUnfortunately, the sales manager didn’t get to the email until Monday the 16th since it was sent in late on FridayHe called the customer to let him know that we did incorrectly process a payment of $(actually this was the original payment amount and date agreed to when the customer first signed up on January 15th but then this changed when he decided to upgrade to the higher tier) but it had already been refunded to his account and he should see it reflected in the next day or twoThey discussed the listing again and the AB said he would review everything but didn’t want to be rushedThey also had a good conversation and the AB seemed happy.The day after (March 17th) the AB called in again and said he received a call from his bank stating we processed yet another payment of $This is where the bank went wrong; it wasn’t an incorrect payment, it was the refund we had just processed and they mistakenly told the AB it was a paymentThe AB gave us the contact info to his bank representativeWe called the bank directly and spoke to [redacted] (###-###-####) and straightened out the situation [redacted] was going to call the AB back to let him know she made a mistake We called the AB back a few times after this but never got a hold of himWe continued to process the monthly payments (as agreed to) in April and MayThe AB sent us an email late on May 1st which we didn’t get until the morning of May 4th which is also when we received the complaintAs I stated there was so much confusion on this account; The AB’s confusion with our partnership with ***, the AB’s confusion with not being able to see his listing up and live before it was published, the payment we processed incorrectly, the bank telling the customer we were trying to take another incorrect payment rather than showing him it was a refundI have no problem cancelling and refunding this customer but I would like to keep his listing up for the remainder of the contract period as an act of good faithI do not want him walking away thinking we are that type of businessWe do care about our customers and will always stand by the product we sell
This review is regarding the advertising services provided by YPC I'm going to make a very long story shortI have gotten calls for at least weeks every single day, to get me and the owner to view some presentation; Because the owner is in and out and only has time for REALLY important stuff, I asked them to go over it with me, so then I can explain to him and get him to make time and approve it (if it's any good)I was told by [redacted] that he couldn't go over it with me, that they could only show me via the presentation and only with the ownerI asked him to give me a brief of the tasks, and the resultshe told me that they make sure our local citation match across all platforms, that they have added special "deals" to the platforms that allow that, and have set up yahoo addsHe also said that they are the only reason we are ranked at all on the search enginesSo my obvious question was "So what are we suppose to renew for?" I mean you only have to do local citations once, unless any of your business information changes, which in our case did notAt this point [redacted] got extremely rudeHe told me that not renewing will "CAUSE ALL OF YOUR CITATIONS TO GO BACK TO THE WAY THEY WERE BEFORE" by that I'm sure he meant, inconsistentNow I began to get angry to his attitude and lack or professionalism and asked if they actually saved all of our old info and will go back one by one to change it back? He told me that the system will do that, they don't have to do it manuallyI then asked if this means that we have to renew with them indefinitely to maintain citation consistency, he didn't answerIn that moment I have decided that we shouldn't do business with this company, if they are basically black mailing you to stay with themwhen I told [redacted] that we would not be renewing and that they can stop calling, I think something inside him snappedHe told me "FINE NO PROBLEMWE WILL PUT ALL YOUR CITATIONS THE WAY THEY WERE BEFORE AND TAKE YOU OFF THE INTERNET!" Then he told that I need the owner to write a letter to them stating that we do not want to "renew"I asked him why do they need that? We don't have a contract, so they do not need further actionHe started telling me that it is their "policy"I asked him to email me that "policy" and asked to be connected to the managerThe manager was nice enoughI asked him about this policy and he said that "this time" they can just have me say that I don't want to renew because all calls are recordedI wish I had recorded that call because it was so ridiculous"Take us off the internet" jeezI know marketing and I recommend you do not go with this companyTerrible
Mr*** has been a customer of ours since On October 27, 2014, Mr*** talked to one of our sales representatives regarding his annual renewal on his Yellow Page City advertising. His advertising uses a call tracking number which was added to his contract back in 2013.
This tracking number has seamlessly linked to his business phone number since that timeOn the renewal call, Mr*** questioned the tracking number on his listings and mentioned that he was not aware of that phone numberHe was very concerned that he had been advertising with us using an incorrect phone number for the entire yearOur sales representative was not very diligent in going back to research this concernInstead she said that she would look into this issue and get back to him on a resolutionHad our sales representative looked at the prior contract and tested the tracking number, she would have known that this tracking number was in fact assigned to this business and properly workingMr*** and our sales representative had a lengthy discussion on this renewal and the changes that needed to be madeAt the end of the call it was agreed upon that the requested changes would be made and the renewal put through after the changes were complete.Upon further review, our sales representative realized that there was confusion regarding the tracking number itself, not an issue with the product or the functionality of the productThe advertising that had been live the previous year was correct and performing quite wellAt that point, our sales representative should have called Mr*** back with an updateMr*** called the day after and left a message for his representativeUnfortunately she was not in that day and call was not returnedHe followed up the following day and spoke to our Sales ManagerAfter their discussion, Mr*** should have received an email recapping their conversation but the email was not received.This issue was brought to my attention and I immediately followed up with Mr***We had a great conversation and we clarified all the miscommunication from previous discussions he had with our companyWe reviewed his entire contract and went over every concern he hadI pulled a report that showed calls to the tracking number since December Out of the calls, only of the calls connectedWe discovered that one of the issues with this was the fact that our tracking number connects to a phone line that does not have call waitingThe unconnected calls were not connecting because the caller received a busy signalMr*** was also going to follow up with his phone provider to discuss adding call waitingThis would resolve the issue with potentially missing new customer callsWe also discussed other potential changes that could be made to his advertisingAt the end of the call Mr*** agreed to stay with Yellow Page City for his advertisingThe integrity of Yellow Page City is paramountOur reputation and the
relationships we build with our customers are key to our successYellow Page City strives on providing 100% customer satisfaction. Because I feel as though Mr*** did not receive 100% quality customer service I offered to refund the entire contract amount of $1,and keep his advertising live for this contract periodOur customers are our number one priority and I hope this helps compensate for any inconvenience this may have cause Mr***I am asking that this complaint be closed as "customer experience" onlyThanks
On February 13, Mr*** renewed his Yellow Page
City advertising for the third consecutive yearHis advertising package
included a 3/page ad
for a total contract amount of $ On 12/31/
Mr*** sent an email to our production department regarding finding the
YPC links on GoogleThe email from Mr*** was forwarded to his account
representative who then responded via email a few days later addressing his
concernsThe delay in our response was due to the fact that our office was
closed for a few days for the holiday. I
attached the email correspondence between our representative and MrGarfinkel
It appears that we were working on resolving this issue as the complaint was
filedThere was also verbal communication between Mr*** and another
account representative here at Yellow Page CityThe goal of that communication
was to move this account to another representative that would be a better fit
to the customer
On 1/20/Mr*** spoke to his new account manager
and they discussed renewing this accountMr*** was open to this
discussion and the renewalAbout a week later, Mr*** decided that he
wanted to hold off on making this decision until further noticeAlthough the
decision was made to hold off, Mr*** was thankful that his concerns
were addressed and he will be contacting us at a later date to discuss his
renewal options. As a courtesy we have
extended his contract out until September 21, We will keep his
advertising live and continue to service the customer during this time
Terrible business practices - they represent themselves as from the Revdex.com when in reality, they are sales repsI received a call not ten minutes ago from (585) 247-and a man whom stated ;
"This is *** from the Revdex.com, I need to speak with the owner"After he was told that they are unavailable, he paused, stated again his name, that he was from the Revdex.com and to alert the owner that he would be contacted againI don't appreciate the anxiety this man caused by falsely representing himself as a Revdex.com authority figureWe are members of the Revdex.com and work hard to maintain an A+ ratingAny call that seems the least bit negative could be disastrous four our small businessOnly after researching the phone number he called from was I able to breathe and understand the trickthen I became angryThe Revdex.com should know that this company is misrepresenting the Revdex.com good name to both put fear into and/or coax people into a sense of security for salesDespicable, unethical and should be dealt with swiftly!
Companies like YPC Media will ruin the Revdex.com name if left to their own devices
On December 30, Mr*** purchased an advertising package which consisted of an Enhanced Premium Bold Listing, Business listings Management and our Social Media Management package for a total contract amount of $We completed all the work on our end and the customer approved all
advertising pieces on February 4, The advertising campaign ran well for the duration of the annual contractAll business listings were added and updated multiple times (please see attachments) and the business’s *** *** (social media) was enhancedStarting on January 3, we began calling the customer to see how he wanted to proceed with his renewalWe called multiple times but Mr*** was in a meeting each time and did not have time to talkOn January 6, 2017, Mr*** called back and left a message requesting a cancellationMr***’s Sales Representative called him back to discuss his concerns but there was no answerMr*** emailed his Sales Representative back, said he was disappointed in the results, requested cancellation and also requested that he not receive any more callsWe also received this complaint on the same dayAlthough I understand that Mr*** had some concerns I wish he would have voiced those concerns to us and given us the opportunity to fix any issues he had rather than submit a complaint and request that we not call himSince Mr*** requested a cancellation a month prior to his annual contract ending I am happy to provide him with a prorated refund for that month in the amount of $for unused timeIf there are further issues Mr*** would like to discuss I would love the opportunity to discuss this with him
We found this company to be relentless and belligerent in their pursuit of our business We could never really understand what it was we were supposed to get for our money and they over stated their relationship with the Revdex.com When we balked at the price, they cut it in half When we said we didn't want to use their service, they said they had to "talk" to the owner The owner did not want to "talk" to them and did not want to pay them any more money than he had When told to put it in writing, they would not After numerous times of telling them the owner did not want their service and did not want to speak with them, Michael G***, persistently and rudely insisted he HAD to TALK to the owner before he could stop calling Even after the owner sent him an email letting him know we were not interested in his business, he continued to call It took the owner calling the Angie A*** at our local Revdex.com to get him to stop bothering us Well, hopefully, he won't be calling us anymore anyway
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
On November 30, [redacted] from [redacted] Service Incpurchased an online advertising package that included a Revdex.com Enhanced Listing and Social Media Management servicesThe total annual contract amount was $ We received a down payment of $the day of the sale and scheduled future payments of $ to begin on February 28, Other than us calling the customer for content creation ideas, there was not much phone communication between the partiesThe advertising campaign was running just fineOn February 6, we received a call from the business's new point of contact, [redacted] [redacted] explained that going forward she wanted to approve all social media posts before the posts were published Later that month, we sent [redacted] content ideas and were working on getting the content approved to publishOn March 9, we received an email from [redacted] stating she wanted to cancel We called [redacted] a few times but was never able to connect with herOn April 3, we received a charge back from their credit card company disputing the down payment and the only monthly payment that we processed on February 28, (before the cancellation request) We again tried to contact [redacted] via phone but she was out of the office for a few weeksWe responded to the charge backs and they were later issued in our favor since we did not process any payments without authorizationA couple weeks later we received this formal complaintIn my opinion we have followed our end of this obligation and have successfully advertised for this businessI can understand that when a new employee joins an organization they may not be completely privy to arrangements made before they startedIn this case the advertising and payment agreement was made before [redacted] started at the company and she may not have known all the detailsI would like to offer a refund in the amount of $1,Since the advertising campaign was live for only three months this would be the appropriate pro-rated refund amountI will go ahead and process the refund once I get confirmation from the complainant
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The dispute was settled satisfactorily! Thank you for you help! Regards, [redacted] ***
On April 10, 2014, this customer purchased an online advertising package through Yellow Page City for a total contract amount of $2,The contract included the following products: 1/Page Ad in the Minneapolis, MN directory under the insurance heading, the Smart Listings Network, The Extended Social Network and a Special Offer This contract was to be paid with a $1,down payment and then additional payments of $each due on June 2, and the final payment on August 2, The final draft was sent to the customer for approval on April 18, and on the same day the customer emailed back stating that the advertising looked good, thanked us, and mentioned that they were ready to go liveAfter quality assurance checks on our end, the online advertising went live on April 21, There was no communication between our company and the customer until August 1, when we received an official Revdex.com complaint stating the customer was upset for multiple reasonsThe reasons mention in the complaint were because his account representative had not been in contact with him and because he had not received referral gift cards that were promised to him for referring other State Farm agents to us The complaint also mentioned that the customer was unaware if anything had been done online on their behalfSince this was the first correspondence we have received from the customer, we called him immediately to discuss his concernsThe customer and the account representative correspoded by email over the next few days trying to come to a resolutionOur Customer Service Manager also reached out to the agent to see if she could help resolve any further issuesDuring that call we realized that the final paymet was supposed to be processed through their account the next day and their main concern was that they would be paying out more money when they already had concerns on the programThe payment scheduled to be processed on August 2, was immediately stopped until we could resolve this issue with the agentThe agent seemed very happy with this offerThe agent was also sent out referral gift cards that were owed to him for referring other agents to our programWe sent him a total of $in American Express gift cardsUpon further discussions with this customer we agreed to cancel and refund all payments made on this accountWe would not want any customers thinking that we do not hold up to the integrity we have set for our company I am hoping that since the customer has been refunded all monies he has paid in to this program and also received $in gift cards on top of this that this complaint can be closed for information only or as a customer experienceAs soon as we realized this customer had an issue we were on the phone with them trying to resolve this issueHad we known about this issue previously before the complaint was put through to the Revdex.com we would have been more than happy to resolve the issue with the agent directly
On September 15, the client purchased an online advertising campaign in the amount of $The online campaign consisted of a 3/page full color display ad and a page mobile ready websiteWe received a $down payment and agreed to process monthly payments of $for the balance which were to start on December 14, The first payment was returned for insufficient funds but we were successfully able to restart payments on January 18, On May 25, we received a call from the client requesting a cancellationAt this time she said she could not afford itThere was some email communication back and forth but on June 13, we agreed to stop any future payments and cancelled the contractAt this time no refund was given because the only payments that were processed was for the time the client's advertising was liveUpon receiving this complaint we were a little taken back due to the fact that the cancellation was previously processed and there was no refund dueHowever, due to the fact that this former client is financially struggling as a courtesy we have refunded $(April and May's monthly payments)The AB should see this refund reflected on their statement within the next few business daysPlease let me know if there are any further questions
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was pleased to receive a call from YPC media rep, Lana, yesterday We had a pleasant conversation that cleared up the situation and I am very satisfied with the resolution Regards, [redacted]
Nothing but positive experiences with YPCMy account was managed professionally, all my questions and concerns were addressed promptly I'd highly recommend them to other businesses looking to advertise/ Internet marketing
In June [redacted] purchased an annual advertising package from us that included multiple products including a four page mobile friendly websiteThe campaign ran successful for the entire yearAt the end of the year the client was unsure if she wanted to renew the products with usShe claimed that [redacted] took a lot of business form her and she wasn’t sure she could afford to continueWe left her adverting campaign live for a few months beyond the expiration date due to the fact that she was still unsure on how she wanted to proceedThere were no issues during the entire yearWhen the cancellation finally came through on September 8, all products were disabled, website files sent to the email address we have on file, [redacted] @***.com, and the domain was pushed into another account for the client to purchase if she so choose to do soI can see the domain is still in the account and waiting to be picked upA separate email was just sent to [redacted] with the credentials to do soSince we fulfilled the entire annual agreement we are not willing to refund any money at this timePlease let me know if you need any further informationLana SSales Operations Manager
I would like this completely canceled and my money refundedThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In February 2013, [redacted] *** Bookkeeping signed up for the Revdex.com Get Noticed programThey renewed the program in In they decided not to renew and cancelled the program usIn 2017, they decided to sign back up with us but with a different programThey signed up with our YPC program which included our Social Media Management and our Speed Listings Network (Business Listings Management) Although all social media and business listings management was set up and completed the client was not seeing any progressThe first email we received from the client expressing concern was in December and I immediately responded to the complaintThe client and I communicated via email and also had a phone conversationAt that time she expressed that she has been trying to reach her account representative and was upset that she felt this was going on deaf earsI fully explained to her what we have done through the advertising campaign she purchasedShe was happy to see that we did complete the work assigned to usBecause we felt we could have done more on one of her social media networks we decided to run an additional paid campaign on her [redacted] account I am still personally working with this client to ensure she is satisfiedLana SSales Operations Manager
On 12/16/Mr [redacted] purchased an online advertising package that consisted of an Enhanced Premium Bold Listing, a basic montage video, Business Listings Management and a Social Media Management package for a total contract amount of $Mr [redacted] put a $deposit down and agreed to pay additional monthly payments of $starting on April 1, All products were created, the business listings were updated and all social media platforms were createdWe also posted customized content to their social media as agreed to at the time of saleThe advertising campaign increased traffic to the business and the customized posts kept their social media platforms activeYPC Media stands by all their products and services and if there was an issue we only wish Mr [redacted] would have called to let us knowThe monthly payments could have been stopped but unfortunately we did not receive any notification of an issue until the final payment was processed on November 1, I have tried to reach out to Mr [redacted] to offer an extension of our services but have not yet been able to reach himI will continue to reach out to him so that we can rectify any issues he may be havingIn an effort to show some of the work we have done I have included links to the customers [redacted] and [redacted] pages that we have created and posted toI have also attached a spreadsheet of some of the work we did for his Business Listings including creating, updating and suppressing incorrect listingshttps://www[redacted] .com
On October 2, Mr [redacted] purchased an advertising package that included two 1/Page Video Display Ads in the Pest Control heading in two different directoriesThe total annual contract amount was $$was processed as the down payment for the creation of the ads and videos The remaining balance was to be collected in monthly payments of $starting on December 31, We sent the proofs of the ads and video to the client for approval on November 1, and received his permission to go live the same dayOn January 4, we received a call from the client, he had concerns on how the products workedWe tried to resolve the issues but the client was not happy and requested a cancellationI would like to add a second monthly payment of $was processed incorrectly on January 31st but refunded as soon as we realized the payment was takenWe honored the cancellation and wrote the balance of $off and let the client know that he was no longer liable for that amount We have not charged any payments since to this clientAdditionally no payments should be processed on a cancelled credit card, if they are I am sure he is not responsible for those payments but should call his credit card providerPlease let me know if any further information is needed
This customer has been a customer of ours since Each year we speak to the business owner and discuss the renewal options with themOn 9/24/our sales representative called this business for the renewal and spoke to the person filing this complaintShe mentioned that the company would not be renewing with us this yearBecause this company has advertised with us for so long, our rep was pointing out the disadvantages of cancelling this accountUpon review of the recorded call between our rep and this company we also believe that our rep could have handled this call more professionallyAlthough our rep is very passionate about our program and the products we sell, his demeanor on the phone is not one that we supportThe Sales Manager of our company did speak to him about this call and discussed ways to express his concerns in a professional matterWe have very strict guidelines on the verbiage our reps are allowed to use and due to this infraction of our policy, there was discipline action that followedThe rep received a written warning and was put on a calling restrictionWe take this kind of issue very seriously and can assure that the proper actions were taken to prevent this from happening againI would like to extend my sincere apologies to this company for the actions of our sales representative
On January 14, 2015, Mr [redacted] purchased an Enhanced Listing and a page mobile friendly website through the [redacted] programOn January 30, Mr [redacted] upgraded this listing to a Featured ListingThe proof was sent to him on February 17thWe called the AB for approval but didn’t get a hold of him until March 3rdAt that time he said he would look at the proofs and get back to us by the end of the weekThe AB (actually his bookkeeper) emailed us on March 4th and asked to cancelThe email stated the following- “I was under the assumption that this was a [redacted] (***) endorsed project, and it is notI would like to cancel everything and have the money I have already paid refunded please”Our Assistant Sales Manager called him on the same day and verified that we were in fact partnered with his local [redacted] and gave him the contact number to call someone at [redacted] directly to confirmShe walked him through the entire program againOn this call the AB also asked for examples of how the listing will look once it was publishedShe sent him examples of the program as well as her contact info so if he had any questions he could contact her directlyThey had a great conversation and he seemed to understand how the program works at the end of the call On March 9th, our production department called the AB to see if he had time to review the proofThe AB told our production rep that he would like to talk to our assistant sales manager again to get some additional information from herThe call was transferred to her and all of his concerns were address againThe AB asked her to send another example of the program in the [redacted] regionShe sent him a few more examples and suggested to him that we get his listing published so he would be able to see the final product and hopefully this would clear up any confusionOn March 13th the AB sent two emails back to back to our assistant sales managerThe first one asked for us to cancel the program and the second email stated we incorrectly processed a payment on March 11thThe assistant sales manager was on vacation in Florida when she received the emails but forwarded them over to the office and asked the sales manager to callUnfortunately, the sales manager didn’t get to the email until Monday the 16th since it was sent in late on FridayHe called the customer to let him know that we did incorrectly process a payment of $(actually this was the original payment amount and date agreed to when the customer first signed up on January 15th but then this changed when he decided to upgrade to the higher tier) but it had already been refunded to his account and he should see it reflected in the next day or twoThey discussed the listing again and the AB said he would review everything but didn’t want to be rushedThey also had a good conversation and the AB seemed happy.The day after (March 17th) the AB called in again and said he received a call from his bank stating we processed yet another payment of $This is where the bank went wrong; it wasn’t an incorrect payment, it was the refund we had just processed and they mistakenly told the AB it was a paymentThe AB gave us the contact info to his bank representativeWe called the bank directly and spoke to [redacted] (###-###-####) and straightened out the situation [redacted] was going to call the AB back to let him know she made a mistake We called the AB back a few times after this but never got a hold of himWe continued to process the monthly payments (as agreed to) in April and MayThe AB sent us an email late on May 1st which we didn’t get until the morning of May 4th which is also when we received the complaintAs I stated there was so much confusion on this account; The AB’s confusion with our partnership with ***, the AB’s confusion with not being able to see his listing up and live before it was published, the payment we processed incorrectly, the bank telling the customer we were trying to take another incorrect payment rather than showing him it was a refundI have no problem cancelling and refunding this customer but I would like to keep his listing up for the remainder of the contract period as an act of good faithI do not want him walking away thinking we are that type of businessWe do care about our customers and will always stand by the product we sell
This review is regarding the advertising services provided by YPC I'm going to make a very long story shortI have gotten calls for at least weeks every single day, to get me and the owner to view some presentation; Because the owner is in and out and only has time for REALLY important stuff, I asked them to go over it with me, so then I can explain to him and get him to make time and approve it (if it's any good)I was told by [redacted] that he couldn't go over it with me, that they could only show me via the presentation and only with the ownerI asked him to give me a brief of the tasks, and the resultshe told me that they make sure our local citation match across all platforms, that they have added special "deals" to the platforms that allow that, and have set up yahoo addsHe also said that they are the only reason we are ranked at all on the search enginesSo my obvious question was "So what are we suppose to renew for?" I mean you only have to do local citations once, unless any of your business information changes, which in our case did notAt this point [redacted] got extremely rudeHe told me that not renewing will "CAUSE ALL OF YOUR CITATIONS TO GO BACK TO THE WAY THEY WERE BEFORE" by that I'm sure he meant, inconsistentNow I began to get angry to his attitude and lack or professionalism and asked if they actually saved all of our old info and will go back one by one to change it back? He told me that the system will do that, they don't have to do it manuallyI then asked if this means that we have to renew with them indefinitely to maintain citation consistency, he didn't answerIn that moment I have decided that we shouldn't do business with this company, if they are basically black mailing you to stay with themwhen I told [redacted] that we would not be renewing and that they can stop calling, I think something inside him snappedHe told me "FINE NO PROBLEMWE WILL PUT ALL YOUR CITATIONS THE WAY THEY WERE BEFORE AND TAKE YOU OFF THE INTERNET!" Then he told that I need the owner to write a letter to them stating that we do not want to "renew"I asked him why do they need that? We don't have a contract, so they do not need further actionHe started telling me that it is their "policy"I asked him to email me that "policy" and asked to be connected to the managerThe manager was nice enoughI asked him about this policy and he said that "this time" they can just have me say that I don't want to renew because all calls are recordedI wish I had recorded that call because it was so ridiculous"Take us off the internet" jeezI know marketing and I recommend you do not go with this companyTerrible
Mr*** has been a customer of ours since On October 27, 2014, Mr*** talked to one of our sales representatives regarding his annual renewal on his Yellow Page City advertising. His advertising uses a call tracking number which was added to his contract back in 2013.
This tracking number has seamlessly linked to his business phone number since that timeOn the renewal call, Mr*** questioned the tracking number on his listings and mentioned that he was not aware of that phone numberHe was very concerned that he had been advertising with us using an incorrect phone number for the entire yearOur sales representative was not very diligent in going back to research this concernInstead she said that she would look into this issue and get back to him on a resolutionHad our sales representative looked at the prior contract and tested the tracking number, she would have known that this tracking number was in fact assigned to this business and properly workingMr*** and our sales representative had a lengthy discussion on this renewal and the changes that needed to be madeAt the end of the call it was agreed upon that the requested changes would be made and the renewal put through after the changes were complete.Upon further review, our sales representative realized that there was confusion regarding the tracking number itself, not an issue with the product or the functionality of the productThe advertising that had been live the previous year was correct and performing quite wellAt that point, our sales representative should have called Mr*** back with an updateMr*** called the day after and left a message for his representativeUnfortunately she was not in that day and call was not returnedHe followed up the following day and spoke to our Sales ManagerAfter their discussion, Mr*** should have received an email recapping their conversation but the email was not received.This issue was brought to my attention and I immediately followed up with Mr***We had a great conversation and we clarified all the miscommunication from previous discussions he had with our companyWe reviewed his entire contract and went over every concern he hadI pulled a report that showed calls to the tracking number since December Out of the calls, only of the calls connectedWe discovered that one of the issues with this was the fact that our tracking number connects to a phone line that does not have call waitingThe unconnected calls were not connecting because the caller received a busy signalMr*** was also going to follow up with his phone provider to discuss adding call waitingThis would resolve the issue with potentially missing new customer callsWe also discussed other potential changes that could be made to his advertisingAt the end of the call Mr*** agreed to stay with Yellow Page City for his advertisingThe integrity of Yellow Page City is paramountOur reputation and the
relationships we build with our customers are key to our successYellow Page City strives on providing 100% customer satisfaction. Because I feel as though Mr*** did not receive 100% quality customer service I offered to refund the entire contract amount of $1,and keep his advertising live for this contract periodOur customers are our number one priority and I hope this helps compensate for any inconvenience this may have cause Mr***I am asking that this complaint be closed as "customer experience" onlyThanks
On February 13, Mr*** renewed his Yellow Page
City advertising for the third consecutive yearHis advertising package
included a 3/page ad
for a total contract amount of $ On 12/31/
Mr*** sent an email to our production department regarding finding the
YPC links on GoogleThe email from Mr*** was forwarded to his account
representative who then responded via email a few days later addressing his
concernsThe delay in our response was due to the fact that our office was
closed for a few days for the holiday. I
attached the email correspondence between our representative and MrGarfinkel
It appears that we were working on resolving this issue as the complaint was
filedThere was also verbal communication between Mr*** and another
account representative here at Yellow Page CityThe goal of that communication
was to move this account to another representative that would be a better fit
to the customer
On 1/20/Mr*** spoke to his new account manager
and they discussed renewing this accountMr*** was open to this
discussion and the renewalAbout a week later, Mr*** decided that he
wanted to hold off on making this decision until further noticeAlthough the
decision was made to hold off, Mr*** was thankful that his concerns
were addressed and he will be contacting us at a later date to discuss his
renewal options. As a courtesy we have
extended his contract out until September 21, We will keep his
advertising live and continue to service the customer during this time
Terrible business practices - they represent themselves as from the Revdex.com when in reality, they are sales repsI received a call not ten minutes ago from (585) 247-and a man whom stated ;
"This is *** from the Revdex.com, I need to speak with the owner"After he was told that they are unavailable, he paused, stated again his name, that he was from the Revdex.com and to alert the owner that he would be contacted againI don't appreciate the anxiety this man caused by falsely representing himself as a Revdex.com authority figureWe are members of the Revdex.com and work hard to maintain an A+ ratingAny call that seems the least bit negative could be disastrous four our small businessOnly after researching the phone number he called from was I able to breathe and understand the trickthen I became angryThe Revdex.com should know that this company is misrepresenting the Revdex.com good name to both put fear into and/or coax people into a sense of security for salesDespicable, unethical and should be dealt with swiftly!
Companies like YPC Media will ruin the Revdex.com name if left to their own devices
On December 30, Mr*** purchased an advertising package which consisted of an Enhanced Premium Bold Listing, Business listings Management and our Social Media Management package for a total contract amount of $We completed all the work on our end and the customer approved all
advertising pieces on February 4, The advertising campaign ran well for the duration of the annual contractAll business listings were added and updated multiple times (please see attachments) and the business’s *** *** (social media) was enhancedStarting on January 3, we began calling the customer to see how he wanted to proceed with his renewalWe called multiple times but Mr*** was in a meeting each time and did not have time to talkOn January 6, 2017, Mr*** called back and left a message requesting a cancellationMr***’s Sales Representative called him back to discuss his concerns but there was no answerMr*** emailed his Sales Representative back, said he was disappointed in the results, requested cancellation and also requested that he not receive any more callsWe also received this complaint on the same dayAlthough I understand that Mr*** had some concerns I wish he would have voiced those concerns to us and given us the opportunity to fix any issues he had rather than submit a complaint and request that we not call himSince Mr*** requested a cancellation a month prior to his annual contract ending I am happy to provide him with a prorated refund for that month in the amount of $for unused timeIf there are further issues Mr*** would like to discuss I would love the opportunity to discuss this with him
We found this company to be relentless and belligerent in their pursuit of our business We could never really understand what it was we were supposed to get for our money and they over stated their relationship with the Revdex.com When we balked at the price, they cut it in half When we said we didn't want to use their service, they said they had to "talk" to the owner The owner did not want to "talk" to them and did not want to pay them any more money than he had When told to put it in writing, they would not After numerous times of telling them the owner did not want their service and did not want to speak with them, Michael G***, persistently and rudely insisted he HAD to TALK to the owner before he could stop calling Even after the owner sent him an email letting him know we were not interested in his business, he continued to call It took the owner calling the Angie A*** at our local Revdex.com to get him to stop bothering us Well, hopefully, he won't be calling us anymore anyway
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***