I had a bad experience with them The first time they called I turned them down Then they started advertising an affiliation with Revdex.com They made it sound as if they were involved with Revdex.com I was involved with clients and work and took the call and did not realize that they were the same people I turned down before One thing led to another A man called-transferred me to his busy supervisor who hard sold me on this program I asked questions and was told no problem (even though I later found out it would be a problem)I was told that their product does not interfere with my current internet product - not trueI was told I could cancel Agreed to do it I left work and hours later called and left a message and emailed stating that I was cancelling That was Thursday evening Friday morning I called spoke to the salespersonShe acknowledged the cancellation Monday morning someone else called and stated that a contract was being emailed and was informed by my assistant that it was cancelled She sent it anyway I called and demanded an answer I spoke to a supervisor who said it would be taken care of However, when I checked the charge it changed from pending to the company It took more time and a complaint to resolve
I contracted the company to "clean up" my web presence and correct some old addresses that were showing up in search resultsAccording to what they showed me, they accomplished that, however, when I asked specifically about some old information that was showing up on *** ***, I was told that they did not work with that particular companyWhen I was contacted the following year to renew my contract, I declined, not really because they had not performed as expected, but because, in my opinion, it was just too expensiveIn their effort to keep my business, they, as expected, reiterated the benefits of their serviceHowever, when I explained that I just couldn't afford to continue, their tone changed to almost threateningI don't think the salesperson really meant to be threatening, but he said "call me if anything bad happens in the next few weeks." Really?
First I would like to apologize for referring to Miss [redacted] as Mr. [redacted]. This was an error on my end. Miss [redacted] and I discussed her concerns over the phone today. There was some miscommunication on the products purchased and also a lack of communication after the sale. We have mutually decided on a partial refund and will also work together to reach her advertising goals. I appreciate the opportunity to make things right by Miss [redacted] and I look forward to working with her in the future. If you have any further questions please contact me directly.
On January 14, 2015, Mr. [redacted] purchased an Enhanced
Listing and a 3 page mobile friendly website through the [redacted] program. On January 30,...
2015 Mr. [redacted] upgraded this listing to a Featured
Listing. The proof was sent to him on February 17th. We called the AB for
approval but didn’t get a hold of him until March 3rd. At that time he said he
would look at the proofs and get back to us by the end of the week. The AB
(actually his bookkeeper) emailed us on March 4th and asked to cancel. The
email stated the following- “I was under the assumption that this was a [redacted]) endorsed project, and it is not. I would like to cancel everything and
have the money I have already paid refunded please”. Our Assistant Sales Manager
called him on the same day and verified that we were in fact partnered with his
local [redacted] and gave him the contact number to call someone at [redacted] directly to
confirm. She walked him through the entire program again. On this call the AB
also asked for examples of how the listing will look once it was published. She
sent him examples of the program as well as her contact info so if he had any
questions he could contact her directly. They had a great conversation and he
seemed to understand how the program works at the end of the call. On March 9th, our production department called the AB to see
if he had time to review the proof. The AB told our production rep that he
would like to talk to our assistant sales manager again to get some additional
information from her. The call was transferred to her and all of his concerns
were address again. The AB asked her to send another example of the program in
the [redacted] region. She sent him a few more examples and suggested to him that we
get his listing published so he would be able to see the final product and hopefully
this would clear up any confusion. On March 13th the AB sent two emails back to back to our
assistant sales manager. The first one asked for us to cancel the program and
the second email stated we incorrectly processed a payment on March 11th. The
assistant sales manager was on vacation in Florida when she received the emails
but forwarded them over to the office and asked the sales manager to call. Unfortunately,
the sales manager didn’t get to the email until Monday the 16th since it was
sent in late on Friday. He called the customer to let him know that we did
incorrectly process a payment of $750.00 (actually this was the original
payment amount and date agreed to when the customer first signed up on January
15th but then this changed when he decided to upgrade to the higher tier) but
it had already been refunded to his account and he should see it reflected in
the next day or two. They discussed the listing again and the AB said he would
review everything but didn’t want to be rushed. They also had a good
conversation and the AB seemed happy.The day after (March 17th) the AB called in again and said
he received a call from his bank stating we processed yet another payment of
$750.00. This is where the bank went wrong; it wasn’t an incorrect payment, it
was the refund we had just processed and they mistakenly told the AB it was a
payment. The AB gave us the contact info to his bank representative. We called
the bank directly and spoke to [redacted] (###-###-####) and straightened out the
situation. [redacted] was going to call the AB back to let him know she made a
mistake. We called the AB back a few times after this but never got a
hold of him. We continued to process the monthly payments (as agreed to) in
April and May. The AB sent us an email late on May 1st which we didn’t get
until the morning of May 4th which is also when we received the complaint. As I stated there was so much confusion on this account; The
AB’s confusion with our partnership with [redacted], the AB’s confusion with not being
able to see his listing up and live before it was published, the payment we
processed incorrectly, the bank telling the customer we were trying to take
another incorrect payment rather than showing him it was a refund. I have no problem cancelling and refunding this customer but
I would like to keep his listing up for the remainder of the contract period as
an act of good faith. I do not want him walking away thinking we are that type
of business. We do care about our customers and will always stand by the
product we sell.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, they had no contact with me and did not initiate the refund until after this complaint (specifically, July 23, 2014.) The only way I found out about the refund is after receiving this message and calling my credit card company to ensure it had transpired.
Regards,
[redacted]
In June 2016 [redacted] purchased an annual advertising package from us that included multiple products including a four page mobile friendly website. The campaign ran successful for the entire year. At the end of the year the client was unsure if she wanted to renew the products with us. She...
claimed that [redacted] took a lot of business form her and she wasn’t sure she could afford to continue. We left her adverting campaign live for a few months beyond the expiration date due to the fact that she was still unsure on how she wanted to proceed. There were no issues during the entire year. When the cancellation finally came through on September 8, 2017 all products were disabled, website files sent to the email address we have on file, [redacted].com, and the domain was pushed into another account for the client to purchase if she so choose to do so. I can see the domain is still in the account and waiting to be picked up. A separate email was just sent to [redacted] with the credentials to do so. Since we fulfilled the entire annual agreement we are not willing to refund any money at this time. Please let me know if you need any further information. Lana S. Sales Operations Manager
I am not sure where the miscommunication is. We received the initial complaint on 4/27/17 and agreed to refund $1010.83 of the $2310.83 that was collected from the customer. In total we collected $1300 which was the agreement between both parties for 3 months of service. This was agreed to at the time of sale and cancellation.
Nothing but positive experiences with YPC. My account was managed professionally, all my questions and concerns were addressed promptly.
I'd highly recommend them to other businesses looking to advertise/ Internet marketing.
On August 20, 2013 Mr. [redacted] purchased an advertising package through Yellow Page City for a total contract amount of $1000.00. The contract included a YPC Enhanced listing in our directory and the Smart Listings Network. On January 22, 2014, Mr. [redacted] called to speak to his account...
representative with concerns on how the advertising campaign was preforming. His account rep was on another call and was unable to take his call at that time. Our receptionist asked to take a message for him to call him back. Due to Mr. [redacted] frustrations, he did not feel as though he should wait for a call back and asked to speak to someone above his account representative. Unfortunately, all managers were in a meeting and unavailable so again the receptionist asked to take a message. Mr. [redacted] left a message and then made a follow up call to the Revdex.com to express his concerns with our company.
Mr. [redacted] was called back about an hour later from his account representative. They discussed his account and any changes that could be made to help benefit this campaign. Mr. [redacted] was offered a complimentary upgrade to his account, valued at $1500.00. This upgrade will shorten the length of time that the AB's business listings will update across the internet. The product added to his existing campaign will resolve the concerns he had.
I do believe we resolved his issues within a respectable amount of time. Mr. [redacted] advertising campaign will be reviewed again with him in about 30 days to make sure he is satisfied with the changes we made.
On April 10, 2014, this customer purchased an online advertising package through Yellow Page City for a total contract amount of $2,000.00. The contract included the following products: 1/4 Page Ad in the Minneapolis, MN directory under the insurance heading, the Smart Listings Network, The Extended...
Social Network and a Special Offer. This contract was to be paid with a $1,000.00 down payment and then 2 additional payments of $500.00 each due on June 2, 2014 and the final payment on August 2, 2014. The final draft was sent to the customer for approval on April 18, 2014 and on the same day the customer emailed back stating that the advertising looked good, thanked us, and mentioned that they were ready to go live. After quality assurance checks on our end, the online advertising went live on April 21, 2014.
There was no communication between our company and the customer until August 1, 2014 when we received an official Revdex.com complaint stating the customer was upset for multiple reasons. The reasons mention in the complaint were because his account representative had not been in contact with him and because he had not received referral gift cards that were promised to him for referring other State Farm agents to us. The complaint also mentioned that the customer was unaware if anything had been done online on their behalf. Since this was the first correspondence we have received from the customer, we called him immediately to discuss his concerns. The customer and the account representative correspoded by email over the next few days trying to come to a resolution. Our Customer Service Manager also reached out to the agent to see if she could help resolve any further issues. During that call we realized that the final paymet was supposed to be processed through their account the next day and their main concern was that they would be paying out more money when they already had concerns on the program. The payment scheduled to be processed on August 2, 2014 was immediately stopped until we could resolve this issue with the agent. The agent seemed very happy with this offer. The agent was also sent out 2 referral gift cards that were owed to him for referring other agents to our program. We sent him a total of $100.00 in American Express gift cards. Upon further discussions with this customer we agreed to cancel and refund all payments made on this account. We would not want any customers thinking that we do not hold up to the integrity we have set for our company.
I am hoping that since the customer has been refunded all monies he has paid in to this program and also received $100.00 in gift cards on top of this that this complaint can be closed for information only or as a customer experience. As soon as we realized this customer had an issue we were on the phone with them trying to resolve this issue. Had we known about this issue previously before the complaint was put through to the Revdex.com we would have been more than happy to resolve the issue with the agent directly.
On 12/16/15 Mr. [redacted] purchased an online advertising package that consisted of an Enhanced Premium Bold Listing, a basic montage video, Business Listings Management and a Social Media Management package for a total contract amount of $3500. Mr. [redacted] put a $1200 deposit down and agreed to pay 8...
additional monthly payments of $287.50 starting on April 1, 2016. All products were created, the business listings were updated and all social media platforms were created. We also posted customized content to their social media as agreed to at the time of sale. The advertising campaign increased traffic to the business and the customized posts kept their social media platforms active. YPC Media stands by all their products and services and if there was an issue we only wish Mr. [redacted] would have called to let us know. The monthly payments could have been stopped but unfortunately we did not receive any notification of an issue until the final payment was processed on November 1, 2016. I have tried to reach out to Mr. [redacted] to offer an extension of our services but have not yet been able to reach him. I will continue to reach out to him so that we can rectify any issues he may be having. In an effort to show some of the work we have done I have included links to the customers [redacted] and [redacted] pages that we have created and posted to. I have also attached a spreadsheet of some of the work we did for his Business Listings including creating, updating and suppressing incorrect listings. https://www.[redacted].com.
On September 15, 2016 the client purchased an online advertising campaign in the amount of $1749.50. The online campaign consisted of a 3/8 page full color display ad and a 4 page mobile ready website. We received a $349.00 down payment and agreed to process monthly payments of $233.43 for the...
balance which were to start on December 14, 2016. The first payment was returned for insufficient funds but we were successfully able to restart payments on January 18, 2017. On May 25, 2017 we received a call from the client requesting a cancellation. At this time she said she could not afford it. There was some email communication back and forth but on June 13, 2017 we agreed to stop any future payments and cancelled the contract. At this time no refund was given because the only payments that were processed was for the time the client's advertising was live. Upon receiving this complaint we were a little taken back due to the fact that the cancellation was previously processed and there was no refund due. However, due to the fact that this former client is financially struggling as a courtesy we have refunded $466.84 (April and May's monthly payments). The AB should see this refund reflected on their statement within the next few business days. Please let me know if there are any further questions.
On January 14, 2014, Mr. [redacted] purchased an online advertising package that consisted of a 3/8 page ad and a mobile friendly website for a total contract amount of $1,577.40. On June 5, 2014 Mr. [redacted] reached out to his local Revdex.com because he was confused about the products he purchased through...
us. Revdex.com reached out to us and asked us to follow up with him on his concerns. His sales representative called him on the same day and explained the program to him in detail. Part of the confusion was the customer's ad was published under the contractors heading in our directory but he wanted to focus solely on electrical contractors. The next day we made the revision and moved his ad into the electrical contractors heading. The sales representative called the customer to let him know the change had been complete. On June 16, 2014 we received another call from Revdex.com on behalf of Mr. [redacted]. The customer informed Revdex.com that we never responded to his first request and that he hadn't heard back from our company. As an effort to help resolve the issue, Revdex.com sent the customer screen shots of his advertising to show him that it was in fact working. We verified our follow up conversation we had with the customer about 10 days before and also said we would follow up with him again to clarify any confusion. The customer was called again that day and a message was left for him. To avoid any more confusion a follow up email was also sent from us to the customer. The email explained the changes that were previously made and also included screen shots of the program working correctly. Revdex.com was also copied into this email. I asked the customer to call us back if he had any further concerns. We did not hear back from the customer until 3 months later.About 3 months later Revdex.com contacted the customer in regards to their accreditation dues. At that time the customer again expressed concerns with the advertising he purchased through us. Once again Revdex.com contacted us and asked us to follow up with him and once again we called him. This time the customer stated that he was not happy with the program because it was not working the way he thought it was supposed to work. We reviewed the program together and he still thought the program was explained to him differently. He asked to cancel his advertising and refund him the entire contract amount. I explained to him that we were now over 9 months in to his annual contract and that I could not justify giving him a refund on the entire contract amount. I offered to issue him a prorated refund of any advertising time not used. He asked me if I could review the recorded calls that were made between him and his sales representative to verify what products were purchased. He also asked that I have the Sales Manager call him back to discuss his cancelling options. I was able to listen to the recorded calls we had. However, the actual sales call was not recorded. The calls I did listen to explained the program correctly. The customer explains to the sales representative that through this program he is trying to reach new customers. They have a long discussion about this and the sales representative assures him that this could be accomplished through this advertising. Looking at the advertising created and the stats generated from this online program, I believe his goals were achieved. I shared this information with our Sales Manager. He called the customer back a few times. The customer's voice mail was full a few times but he was able to finally leave a message on October 1st. To date, we have not heard back from the customer.Although we have not heard back from Mr. [redacted], we are still willing to prorate a refund for the unused advertising time. In order for this to be done, he would need to contact us directly.
On October 2, 2017 Mr [redacted] purchased an advertising package that included two 1/2 Page Video Display Ads in the Pest Control heading in two different directories. The total annual contract amount was $3625. $1700 was processed as the down payment for the creation of the ads and videos....
The remaining balance was to be collected in 6 monthly payments of $320.83 starting on December 31, 2017. We sent the proofs of the ads and video to the client for approval on November 1, 2017 and received his permission to go live the same day. On January 4, 2018 we received a call from the client, he had concerns on how the products worked. We tried to resolve the issues but the client was not happy and requested a cancellation. I would like to add a second monthly payment of $320.83 was processed incorrectly on January 31st but refunded as soon as we realized the payment was taken. We honored the cancellation and wrote the balance of $1604.17 off and let the client know that he was no longer liable for that amount. We have not charged any payments since to this client. Additionally no payments should be processed on a cancelled credit card, if they are I am sure he is not responsible for those payments but should call his credit card provider. Please let me know if any further information is needed.
Revdex.com spoke to [redacted] at the business and the following was relayed in addition to the business rebuttal received: The business is willing to refund the company 50% of the amount paid for the listing. I attached the stats you requested. I also attached an email that I sent to [redacted] back in June showing that the links to his advertising were in fact live and working well. . The issue he had started in June and I worked closely with [redacted] (Spokane Revdex.com) to resolve his issues. I thought it might help to give you a timeline of events. This was purchased on January 14, 2014. The total contract amount was $1577.40. He paid $788.70 down (half) and the remaining $788.70 on February 13, 2014. The advertising went live on March 6, 2014. There was a delay in getting the customer’s approval. [redacted] reached out to us on June 5, 2014 on behalf of the AB. He was having a hard time with [redacted] searches. He was under the impression that we were going to put his business name on the first page of [redacted] with links directly to his business. Our program does not work that way. We purchase [redacted] AdWords for Yellow Page City and link them directly to the heading that customer’s ads are in. During this time we also made changes to the heading his ad was in. Both [redacted] and I talked to the customer and believed this issue was resolved. On September 9, 2014 [redacted] (Spokane Revdex.com) reached out to us again on behalf of the AB. This was the first time he asked for a cancellation. At this point the contract had been live for 6 months. I offered him a prorated refund. At this time I passed this account over to the sales manager. Per our notes, he tried calling the AB several times but never reached him. This account has been on hold since. To date, the customer has not received any type of refund, not even a prorated refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The dispute was settled satisfactorily! Thank you for you help! Regards,
[redacted]
First I would like to apologize for the delay in response to this complaint. I was not aware that a review and a complaint came through at the same time and had been working with Mr. [redacted] on the review rather than this complaint. When I received the review I immediately responded to Mr. ...
[redacted] and later that same day we were able to discuss the issues over the phone. The issues consisted of a website we created for him that was no longer live due to cancellation. I was able to get the website live again until Mr. [redacted] was able to transfer any files and get his new website up and running. I attached our email communication to this response. Mr. [redacted] and I were able to resolve all issues and his website is currently live.
This review is regarding the advertising services provided by YPC
I'm going to make a very long story short. I have gotten calls for at least 3 weeks every single day, to get me and the owner to view some presentation; Because the owner is in and out and only has time for REALLY important stuff, I asked them to go over it with me, so then I can explain to him and get him to make time and approve it (if it's any good). I was told by [redacted] that he couldn't go over it with me, that they could only show me via the presentation and only with the owner.
I asked him to give me a brief of the tasks, and the results. he told me that they make sure our local citation match across all platforms, that they have added special "deals" to the platforms that allow that, and have set up yahoo adds. He also said that they are the only reason we are ranked at all on the search engines.
So my obvious question was "So what are we suppose to renew for?" I mean you only have to do local citations once, unless any of your business information changes, which in our case did not. At this point [redacted] got extremely rude. He told me that not renewing will "CAUSE ALL OF YOUR CITATIONS TO GO BACK TO THE WAY THEY WERE BEFORE" by that I'm sure he meant, inconsistent.
Now I began to get angry to his attitude and lack or professionalism and asked if they actually saved all of our old info and will go back one by one to change it back? He told me that the system will do that, they don't have to do it manually. I then asked if this means that we have to renew with them indefinitely to maintain citation consistency, he didn't answer...
In that moment I have decided that we shouldn't do business with this company, if they are basically black mailing you to stay with them... when I told [redacted] that we would not be renewing and that they can stop calling, I think something inside him snapped. He told me "FINE. NO PROBLEM. WE WILL PUT ALL YOUR CITATIONS THE WAY THEY WERE BEFORE AND TAKE YOU OFF THE INTERNET!" Then he told that I need the owner to write a letter to them stating that we do not want to "renew". I asked him why do they need that? We don't have a contract, so they do not need further action. He started telling me that it is their "policy". I asked him to email me that "policy" and asked to be connected to the manager.
The manager was nice enough. I asked him about this policy and he said that "this time" they can just have me say that I don't want to renew because all calls are recorded.
I wish I had recorded that call because it was so ridiculous. "Take us off the internet" jeez. I know marketing and I recommend you do not go with this company.
Terrible
On November 30, 2016 [redacted] from [redacted] Service Inc. purchased an online advertising package that included a Revdex.com Enhanced Listing and Social Media Management services. The total annual contract amount was $5200. We received a down payment of $1733 the day of the sale and scheduled...
6 future payments of $577.83 to begin on February 28, 2017. Other than us calling the customer for content creation ideas, there was not much phone communication between the parties. The advertising campaign was running just fine. On February 6, 2017 we received a call from the business's new point of contact, [redacted]. [redacted] explained that going forward she wanted to approve all social media posts before the posts were published. Later that month, we sent [redacted] content ideas and were working on getting the content approved to publish. On March 9, 2017 we received an email from [redacted] stating she wanted to cancel. We called [redacted] a few times but was never able to connect with her. On April 3, 2017 we received a charge back from their credit card company disputing the down payment and the only monthly payment that we processed on February 28, 2017 (before the cancellation request) . We again tried to contact [redacted] via phone but she was out of the office for a few weeks. We responded to the charge backs and they were later issued in our favor since we did not process any payments without authorization. A couple weeks later we received this formal complaint. In my opinion we have followed our end of this obligation and have successfully advertised for this business. I can understand that when a new employee joins an organization they may not be completely privy to arrangements made before they started. In this case the advertising and payment agreement was made before [redacted] started at the company and she may not have known all the details. I would like to offer a refund in the amount of $1,010.83. Since the advertising campaign was live for only three months this would be the appropriate pro-rated refund amount. I will go ahead and process the refund once I get confirmation from the complainant.
I had a bad experience with them The first time they called I turned them down Then they started advertising an affiliation with Revdex.com They made it sound as if they were involved with Revdex.com I was involved with clients and work and took the call and did not realize that they were the same people I turned down before One thing led to another A man called-transferred me to his busy supervisor who hard sold me on this program I asked questions and was told no problem (even though I later found out it would be a problem)I was told that their product does not interfere with my current internet product - not trueI was told I could cancel Agreed to do it I left work and hours later called and left a message and emailed stating that I was cancelling That was Thursday evening Friday morning I called spoke to the salespersonShe acknowledged the cancellation Monday morning someone else called and stated that a contract was being emailed and was informed by my assistant that it was cancelled She sent it anyway I called and demanded an answer I spoke to a supervisor who said it would be taken care of However, when I checked the charge it changed from pending to the company It took more time and a complaint to resolve
I contracted the company to "clean up" my web presence and correct some old addresses that were showing up in search resultsAccording to what they showed me, they accomplished that, however, when I asked specifically about some old information that was showing up on *** ***, I was told that they did not work with that particular companyWhen I was contacted the following year to renew my contract, I declined, not really because they had not performed as expected, but because, in my opinion, it was just too expensiveIn their effort to keep my business, they, as expected, reiterated the benefits of their serviceHowever, when I explained that I just couldn't afford to continue, their tone changed to almost threateningI don't think the salesperson really meant to be threatening, but he said "call me if anything bad happens in the next few weeks." Really?
First I would like to apologize for referring to Miss [redacted] as Mr. [redacted]. This was an error on my end. Miss [redacted] and I discussed her concerns over the phone today. There was some miscommunication on the products purchased and also a lack of communication after the sale. We have mutually decided on a partial refund and will also work together to reach her advertising goals. I appreciate the opportunity to make things right by Miss [redacted] and I look forward to working with her in the future. If you have any further questions please contact me directly.
On January 14, 2015, Mr. [redacted] purchased an Enhanced
Listing and a 3 page mobile friendly website through the [redacted] program. On January 30,...
2015 Mr. [redacted] upgraded this listing to a Featured
Listing. The proof was sent to him on February 17th. We called the AB for
approval but didn’t get a hold of him until March 3rd. At that time he said he
would look at the proofs and get back to us by the end of the week. The AB
(actually his bookkeeper) emailed us on March 4th and asked to cancel. The
email stated the following- “I was under the assumption that this was a [redacted]) endorsed project, and it is not. I would like to cancel everything and
have the money I have already paid refunded please”. Our Assistant Sales Manager
called him on the same day and verified that we were in fact partnered with his
local [redacted] and gave him the contact number to call someone at [redacted] directly to
confirm. She walked him through the entire program again. On this call the AB
also asked for examples of how the listing will look once it was published. She
sent him examples of the program as well as her contact info so if he had any
questions he could contact her directly. They had a great conversation and he
seemed to understand how the program works at the end of the call. On March 9th, our production department called the AB to see
if he had time to review the proof. The AB told our production rep that he
would like to talk to our assistant sales manager again to get some additional
information from her. The call was transferred to her and all of his concerns
were address again. The AB asked her to send another example of the program in
the [redacted] region. She sent him a few more examples and suggested to him that we
get his listing published so he would be able to see the final product and hopefully
this would clear up any confusion. On March 13th the AB sent two emails back to back to our
assistant sales manager. The first one asked for us to cancel the program and
the second email stated we incorrectly processed a payment on March 11th. The
assistant sales manager was on vacation in Florida when she received the emails
but forwarded them over to the office and asked the sales manager to call. Unfortunately,
the sales manager didn’t get to the email until Monday the 16th since it was
sent in late on Friday. He called the customer to let him know that we did
incorrectly process a payment of $750.00 (actually this was the original
payment amount and date agreed to when the customer first signed up on January
15th but then this changed when he decided to upgrade to the higher tier) but
it had already been refunded to his account and he should see it reflected in
the next day or two. They discussed the listing again and the AB said he would
review everything but didn’t want to be rushed. They also had a good
conversation and the AB seemed happy.The day after (March 17th) the AB called in again and said
he received a call from his bank stating we processed yet another payment of
$750.00. This is where the bank went wrong; it wasn’t an incorrect payment, it
was the refund we had just processed and they mistakenly told the AB it was a
payment. The AB gave us the contact info to his bank representative. We called
the bank directly and spoke to [redacted] (###-###-####) and straightened out the
situation. [redacted] was going to call the AB back to let him know she made a
mistake. We called the AB back a few times after this but never got a
hold of him. We continued to process the monthly payments (as agreed to) in
April and May. The AB sent us an email late on May 1st which we didn’t get
until the morning of May 4th which is also when we received the complaint. As I stated there was so much confusion on this account; The
AB’s confusion with our partnership with [redacted], the AB’s confusion with not being
able to see his listing up and live before it was published, the payment we
processed incorrectly, the bank telling the customer we were trying to take
another incorrect payment rather than showing him it was a refund. I have no problem cancelling and refunding this customer but
I would like to keep his listing up for the remainder of the contract period as
an act of good faith. I do not want him walking away thinking we are that type
of business. We do care about our customers and will always stand by the
product we sell.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, they had no contact with me and did not initiate the refund until after this complaint (specifically, July 23, 2014.) The only way I found out about the refund is after receiving this message and calling my credit card company to ensure it had transpired.
Regards,
[redacted]
In June 2016 [redacted] purchased an annual advertising package from us that included multiple products including a four page mobile friendly website. The campaign ran successful for the entire year. At the end of the year the client was unsure if she wanted to renew the products with us. She...
claimed that [redacted] took a lot of business form her and she wasn’t sure she could afford to continue. We left her adverting campaign live for a few months beyond the expiration date due to the fact that she was still unsure on how she wanted to proceed. There were no issues during the entire year. When the cancellation finally came through on September 8, 2017 all products were disabled, website files sent to the email address we have on file, [redacted].com, and the domain was pushed into another account for the client to purchase if she so choose to do so. I can see the domain is still in the account and waiting to be picked up. A separate email was just sent to [redacted] with the credentials to do so. Since we fulfilled the entire annual agreement we are not willing to refund any money at this time. Please let me know if you need any further information. Lana S. Sales Operations Manager
I am not sure where the miscommunication is. We received the initial complaint on 4/27/17 and agreed to refund $1010.83 of the $2310.83 that was collected from the customer. In total we collected $1300 which was the agreement between both parties for 3 months of service. This was agreed to at the time of sale and cancellation.
Nothing but positive experiences with YPC. My account was managed professionally, all my questions and concerns were addressed promptly.
I'd highly recommend them to other businesses looking to advertise/ Internet marketing.
On August 20, 2013 Mr. [redacted] purchased an advertising package through Yellow Page City for a total contract amount of $1000.00. The contract included a YPC Enhanced listing in our directory and the Smart Listings Network. On January 22, 2014, Mr. [redacted] called to speak to his account...
representative with concerns on how the advertising campaign was preforming. His account rep was on another call and was unable to take his call at that time. Our receptionist asked to take a message for him to call him back. Due to Mr. [redacted] frustrations, he did not feel as though he should wait for a call back and asked to speak to someone above his account representative. Unfortunately, all managers were in a meeting and unavailable so again the receptionist asked to take a message. Mr. [redacted] left a message and then made a follow up call to the Revdex.com to express his concerns with our company.
Mr. [redacted] was called back about an hour later from his account representative. They discussed his account and any changes that could be made to help benefit this campaign. Mr. [redacted] was offered a complimentary upgrade to his account, valued at $1500.00. This upgrade will shorten the length of time that the AB's business listings will update across the internet. The product added to his existing campaign will resolve the concerns he had.
I do believe we resolved his issues within a respectable amount of time. Mr. [redacted] advertising campaign will be reviewed again with him in about 30 days to make sure he is satisfied with the changes we made.
On April 10, 2014, this customer purchased an online advertising package through Yellow Page City for a total contract amount of $2,000.00. The contract included the following products: 1/4 Page Ad in the Minneapolis, MN directory under the insurance heading, the Smart Listings Network, The Extended...
Social Network and a Special Offer. This contract was to be paid with a $1,000.00 down payment and then 2 additional payments of $500.00 each due on June 2, 2014 and the final payment on August 2, 2014. The final draft was sent to the customer for approval on April 18, 2014 and on the same day the customer emailed back stating that the advertising looked good, thanked us, and mentioned that they were ready to go live. After quality assurance checks on our end, the online advertising went live on April 21, 2014.
There was no communication between our company and the customer until August 1, 2014 when we received an official Revdex.com complaint stating the customer was upset for multiple reasons. The reasons mention in the complaint were because his account representative had not been in contact with him and because he had not received referral gift cards that were promised to him for referring other State Farm agents to us. The complaint also mentioned that the customer was unaware if anything had been done online on their behalf. Since this was the first correspondence we have received from the customer, we called him immediately to discuss his concerns. The customer and the account representative correspoded by email over the next few days trying to come to a resolution. Our Customer Service Manager also reached out to the agent to see if she could help resolve any further issues. During that call we realized that the final paymet was supposed to be processed through their account the next day and their main concern was that they would be paying out more money when they already had concerns on the program. The payment scheduled to be processed on August 2, 2014 was immediately stopped until we could resolve this issue with the agent. The agent seemed very happy with this offer. The agent was also sent out 2 referral gift cards that were owed to him for referring other agents to our program. We sent him a total of $100.00 in American Express gift cards. Upon further discussions with this customer we agreed to cancel and refund all payments made on this account. We would not want any customers thinking that we do not hold up to the integrity we have set for our company.
I am hoping that since the customer has been refunded all monies he has paid in to this program and also received $100.00 in gift cards on top of this that this complaint can be closed for information only or as a customer experience. As soon as we realized this customer had an issue we were on the phone with them trying to resolve this issue. Had we known about this issue previously before the complaint was put through to the Revdex.com we would have been more than happy to resolve the issue with the agent directly.
On 12/16/15 Mr. [redacted] purchased an online advertising package that consisted of an Enhanced Premium Bold Listing, a basic montage video, Business Listings Management and a Social Media Management package for a total contract amount of $3500. Mr. [redacted] put a $1200 deposit down and agreed to pay 8...
additional monthly payments of $287.50 starting on April 1, 2016. All products were created, the business listings were updated and all social media platforms were created. We also posted customized content to their social media as agreed to at the time of sale. The advertising campaign increased traffic to the business and the customized posts kept their social media platforms active. YPC Media stands by all their products and services and if there was an issue we only wish Mr. [redacted] would have called to let us know. The monthly payments could have been stopped but unfortunately we did not receive any notification of an issue until the final payment was processed on November 1, 2016. I have tried to reach out to Mr. [redacted] to offer an extension of our services but have not yet been able to reach him. I will continue to reach out to him so that we can rectify any issues he may be having. In an effort to show some of the work we have done I have included links to the customers [redacted] and [redacted] pages that we have created and posted to. I have also attached a spreadsheet of some of the work we did for his Business Listings including creating, updating and suppressing incorrect listings. https://www.[redacted].com.
On September 15, 2016 the client purchased an online advertising campaign in the amount of $1749.50. The online campaign consisted of a 3/8 page full color display ad and a 4 page mobile ready website. We received a $349.00 down payment and agreed to process monthly payments of $233.43 for the...
balance which were to start on December 14, 2016. The first payment was returned for insufficient funds but we were successfully able to restart payments on January 18, 2017. On May 25, 2017 we received a call from the client requesting a cancellation. At this time she said she could not afford it. There was some email communication back and forth but on June 13, 2017 we agreed to stop any future payments and cancelled the contract. At this time no refund was given because the only payments that were processed was for the time the client's advertising was live. Upon receiving this complaint we were a little taken back due to the fact that the cancellation was previously processed and there was no refund due. However, due to the fact that this former client is financially struggling as a courtesy we have refunded $466.84 (April and May's monthly payments). The AB should see this refund reflected on their statement within the next few business days. Please let me know if there are any further questions.
On January 14, 2014, Mr. [redacted] purchased an online advertising package that consisted of a 3/8 page ad and a mobile friendly website for a total contract amount of $1,577.40. On June 5, 2014 Mr. [redacted] reached out to his local Revdex.com because he was confused about the products he purchased through...
us. Revdex.com reached out to us and asked us to follow up with him on his concerns. His sales representative called him on the same day and explained the program to him in detail. Part of the confusion was the customer's ad was published under the contractors heading in our directory but he wanted to focus solely on electrical contractors. The next day we made the revision and moved his ad into the electrical contractors heading. The sales representative called the customer to let him know the change had been complete. On June 16, 2014 we received another call from Revdex.com on behalf of Mr. [redacted]. The customer informed Revdex.com that we never responded to his first request and that he hadn't heard back from our company. As an effort to help resolve the issue, Revdex.com sent the customer screen shots of his advertising to show him that it was in fact working. We verified our follow up conversation we had with the customer about 10 days before and also said we would follow up with him again to clarify any confusion. The customer was called again that day and a message was left for him. To avoid any more confusion a follow up email was also sent from us to the customer. The email explained the changes that were previously made and also included screen shots of the program working correctly. Revdex.com was also copied into this email. I asked the customer to call us back if he had any further concerns. We did not hear back from the customer until 3 months later.About 3 months later Revdex.com contacted the customer in regards to their accreditation dues. At that time the customer again expressed concerns with the advertising he purchased through us. Once again Revdex.com contacted us and asked us to follow up with him and once again we called him. This time the customer stated that he was not happy with the program because it was not working the way he thought it was supposed to work. We reviewed the program together and he still thought the program was explained to him differently. He asked to cancel his advertising and refund him the entire contract amount. I explained to him that we were now over 9 months in to his annual contract and that I could not justify giving him a refund on the entire contract amount. I offered to issue him a prorated refund of any advertising time not used. He asked me if I could review the recorded calls that were made between him and his sales representative to verify what products were purchased. He also asked that I have the Sales Manager call him back to discuss his cancelling options. I was able to listen to the recorded calls we had. However, the actual sales call was not recorded. The calls I did listen to explained the program correctly. The customer explains to the sales representative that through this program he is trying to reach new customers. They have a long discussion about this and the sales representative assures him that this could be accomplished through this advertising. Looking at the advertising created and the stats generated from this online program, I believe his goals were achieved. I shared this information with our Sales Manager. He called the customer back a few times. The customer's voice mail was full a few times but he was able to finally leave a message on October 1st. To date, we have not heard back from the customer.Although we have not heard back from Mr. [redacted], we are still willing to prorate a refund for the unused advertising time. In order for this to be done, he would need to contact us directly.
On October 2, 2017 Mr [redacted] purchased an advertising package that included two 1/2 Page Video Display Ads in the Pest Control heading in two different directories. The total annual contract amount was $3625. $1700 was processed as the down payment for the creation of the ads and videos....
The remaining balance was to be collected in 6 monthly payments of $320.83 starting on December 31, 2017. We sent the proofs of the ads and video to the client for approval on November 1, 2017 and received his permission to go live the same day. On January 4, 2018 we received a call from the client, he had concerns on how the products worked. We tried to resolve the issues but the client was not happy and requested a cancellation. I would like to add a second monthly payment of $320.83 was processed incorrectly on January 31st but refunded as soon as we realized the payment was taken. We honored the cancellation and wrote the balance of $1604.17 off and let the client know that he was no longer liable for that amount. We have not charged any payments since to this client. Additionally no payments should be processed on a cancelled credit card, if they are I am sure he is not responsible for those payments but should call his credit card provider. Please let me know if any further information is needed.
Revdex.com spoke to [redacted] at the business and the following was relayed in addition to the business rebuttal received: The business is willing to refund the company 50% of the amount paid for the listing. I attached the stats you requested. I also attached an email that I sent to [redacted] back in June showing that the links to his advertising were in fact live and working well. . The issue he had started in June and I worked closely with [redacted] (Spokane Revdex.com) to resolve his issues. I thought it might help to give you a timeline of events. This was purchased on January 14, 2014. The total contract amount was $1577.40. He paid $788.70 down (half) and the remaining $788.70 on February 13, 2014. The advertising went live on March 6, 2014. There was a delay in getting the customer’s approval. [redacted] reached out to us on June 5, 2014 on behalf of the AB. He was having a hard time with [redacted] searches. He was under the impression that we were going to put his business name on the first page of [redacted] with links directly to his business. Our program does not work that way. We purchase [redacted] AdWords for Yellow Page City and link them directly to the heading that customer’s ads are in. During this time we also made changes to the heading his ad was in. Both [redacted] and I talked to the customer and believed this issue was resolved. On September 9, 2014 [redacted] (Spokane Revdex.com) reached out to us again on behalf of the AB. This was the first time he asked for a cancellation. At this point the contract had been live for 6 months. I offered him a prorated refund. At this time I passed this account over to the sales manager. Per our notes, he tried calling the AB several times but never reached him. This account has been on hold since. To date, the customer has not received any type of refund, not even a prorated refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The dispute was settled satisfactorily! Thank you for you help! Regards,
[redacted]
First I would like to apologize for the delay in response to this complaint. I was not aware that a review and a complaint came through at the same time and had been working with Mr. [redacted] on the review rather than this complaint. When I received the review I immediately responded to Mr. ...
[redacted] and later that same day we were able to discuss the issues over the phone. The issues consisted of a website we created for him that was no longer live due to cancellation. I was able to get the website live again until Mr. [redacted] was able to transfer any files and get his new website up and running. I attached our email communication to this response. Mr. [redacted] and I were able to resolve all issues and his website is currently live.
This review is regarding the advertising services provided by YPC
I'm going to make a very long story short. I have gotten calls for at least 3 weeks every single day, to get me and the owner to view some presentation; Because the owner is in and out and only has time for REALLY important stuff, I asked them to go over it with me, so then I can explain to him and get him to make time and approve it (if it's any good). I was told by [redacted] that he couldn't go over it with me, that they could only show me via the presentation and only with the owner.
I asked him to give me a brief of the tasks, and the results. he told me that they make sure our local citation match across all platforms, that they have added special "deals" to the platforms that allow that, and have set up yahoo adds. He also said that they are the only reason we are ranked at all on the search engines.
So my obvious question was "So what are we suppose to renew for?" I mean you only have to do local citations once, unless any of your business information changes, which in our case did not. At this point [redacted] got extremely rude. He told me that not renewing will "CAUSE ALL OF YOUR CITATIONS TO GO BACK TO THE WAY THEY WERE BEFORE" by that I'm sure he meant, inconsistent.
Now I began to get angry to his attitude and lack or professionalism and asked if they actually saved all of our old info and will go back one by one to change it back? He told me that the system will do that, they don't have to do it manually. I then asked if this means that we have to renew with them indefinitely to maintain citation consistency, he didn't answer...
In that moment I have decided that we shouldn't do business with this company, if they are basically black mailing you to stay with them... when I told [redacted] that we would not be renewing and that they can stop calling, I think something inside him snapped. He told me "FINE. NO PROBLEM. WE WILL PUT ALL YOUR CITATIONS THE WAY THEY WERE BEFORE AND TAKE YOU OFF THE INTERNET!" Then he told that I need the owner to write a letter to them stating that we do not want to "renew". I asked him why do they need that? We don't have a contract, so they do not need further action. He started telling me that it is their "policy". I asked him to email me that "policy" and asked to be connected to the manager.
The manager was nice enough. I asked him about this policy and he said that "this time" they can just have me say that I don't want to renew because all calls are recorded.
I wish I had recorded that call because it was so ridiculous. "Take us off the internet" jeez. I know marketing and I recommend you do not go with this company.
Terrible
On November 30, 2016 [redacted] from [redacted] Service Inc. purchased an online advertising package that included a Revdex.com Enhanced Listing and Social Media Management services. The total annual contract amount was $5200. We received a down payment of $1733 the day of the sale and scheduled...
6 future payments of $577.83 to begin on February 28, 2017. Other than us calling the customer for content creation ideas, there was not much phone communication between the parties. The advertising campaign was running just fine. On February 6, 2017 we received a call from the business's new point of contact, [redacted]. [redacted] explained that going forward she wanted to approve all social media posts before the posts were published. Later that month, we sent [redacted] content ideas and were working on getting the content approved to publish. On March 9, 2017 we received an email from [redacted] stating she wanted to cancel. We called [redacted] a few times but was never able to connect with her. On April 3, 2017 we received a charge back from their credit card company disputing the down payment and the only monthly payment that we processed on February 28, 2017 (before the cancellation request) . We again tried to contact [redacted] via phone but she was out of the office for a few weeks. We responded to the charge backs and they were later issued in our favor since we did not process any payments without authorization. A couple weeks later we received this formal complaint. In my opinion we have followed our end of this obligation and have successfully advertised for this business. I can understand that when a new employee joins an organization they may not be completely privy to arrangements made before they started. In this case the advertising and payment agreement was made before [redacted] started at the company and she may not have known all the details. I would like to offer a refund in the amount of $1,010.83. Since the advertising campaign was live for only three months this would be the appropriate pro-rated refund amount. I will go ahead and process the refund once I get confirmation from the complainant.