Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The reply is information and the business practices resemble a scamOn different occasions I asked different employees to cancel the accountThey continue to call and ask for more money with the treat of turning me into collections] Regards, [redacted] ***
Dear to whom it may concern, This matter has been resolved with the client directlyWe have provided the client a full refund and wish her nothing but success in the future! Thank You, [redacted]
ZResponse: Mr [redacted] was presented the SEM program on 4/15/He spent more than an hour on the phone with his sales repThe call was exactly 1:14:and started at 12:15pm PTHe signed the SEM Terms and Conditions the same day (4/15/16) at 1:28pm PTThe SEM program provides clients with guaranteed organic and paid traffic to their website each monthIf that guarantee is not met then the client is not responsible for the monthly fee of $This is stated clearly in the Terms and Conditions that Mr [redacted] signed, as well as in his Program Details email that was sent on 4/15/at 1:08pm PTAfter reviewing the call recording of Mr [redacted] 's initial sales presentation, the sales rep clearly stated that Mr [redacted] would be guaranteed visitors per month based on the cities he selectedThe sales rep then stated that the average client saw a 5-10% lead conversion rate based on the traffic guarantee so Mr [redacted] may see around leads per month and upwards of leads on a good monthAt no point did the sales rep state or imply the guarantee was for leads and said traffic several timesThe sales rep also used a visual presentation to explain the program and guaranteed traffic is clearly stated on the visual aides used by the sales repTwo of those slides are attachedWe also cannot guarantee that every lead will be qualified as we are driving traffic to the client's website based on their Google or Bing searches using both paid and organic methodsIn addition, Mr [redacted] had minute appointment with his SEM Account Manager on 4/20/This appointment took place within Mr [redacted] 's day right of rescission and he had to option to cancel with a full refund at that timeLess than minutes into that call, the Account Manager reviewed Mr [redacted] 's order to ensure all parties were on the same pageThe Account Manager specifically said there was a traffic guarantee of visitors and specifically said that visitors and leads are not the same thingThe Account Manager also reiterated that average clients see a 5-10% lead conversion rate based on their traffic guarantee ZResolution: Mr [redacted] was clearly informed the program was based on a traffic guarantee and not a lead guarantee by both his sales rep and his account managerCorrect expectations were set during the entire sales processTherefore, Mr [redacted] is responsible for the remaining months of his month contract which turns into a month-to-month contract after the initial monthsIf Mr [redacted] cancels his program early then he will be responsible for the remaining months of his contract in one lump sum on the day of cancellationMr [redacted] is also under contract for his website until November and if he cancels his website then he is resonsible for the remainder of the website hosting contract in addition to the remainder of his SEM contractIn order to cancel his account once he is on a month-to-month agreement then he will need to make a verbal request to the Client Development department at 800-899-xas outlined in his contract
After an additional review of the recorded sales call, Ms [redacted] agreed to sign up that day, was clearly made aware of the monthly charges as the setup chargesWhen the sales rep wanted to transfer Ms [redacted] to the onboarding department to get setup she said that she wanted to wait until next Wednesday to go activeThe sales rep confirmed that she meant having the site published to the internet and Ms [redacted] confirmed that was correctShe said she had several things going on that weekend and didn't want to feel pressured about the release of her siteAfter being charged, Ms [redacted] said she didn't want to be billed for the week that her site might not be live to the internetThe sales rep said she can look into it but the agreement was not made that she wouldn't be charged until her site was liveThe sales rep specifically said that she would be charged each month from the date she signed up regardless of whether her site was live ZResolution The resolution has not changedMs [redacted] is not eligible for a full refund and her day notice was submitted on 7/so her account will be officially canceled as of 8/1/
Dear to whom it may concern, 8pt;">I’m sorry to hear that that Mr [redacted] has been dissatisfied with services from our companyWe have record of Mr [redacted] contacting us on separate different occasions and us providing him with assistance on Facebook along with tips on how we can work together to get the best results We have also asked him to please contact us on a more consistent basis so that we could continue to help him with his web marketingWe have wanted to be MrEdward’s strategic partners however Mr [redacted] communicated not wanting to be involved in the process The client is correct that he did in fact begin services in November 2013, so his last payment would be November That means he has one additional bill to honor his one year agreementAs a token of good faith I can waive the next month of services making his account settled in fullPlease let me know how Mr [redacted] would like to proceed Thank You, [redacted]
ZResponse:Mr [redacted] signed up with Zon 2/24/and signed Terms and Conditions which are attachedMr [redacted] claims that his identity was stolen and this is how he got signed up with ZAlso attached is the audit history of the Terms & Conditions that shows his hotmail email address and an IP that tracks to his area in AZ opened, viewed and agreed to Z57's termsThe client also provided a .csv file of his contacts to upload to the system on 2/25/Mr [redacted] notified Zof his "identity theft" in Febat which point his account was immediately canceled.ZResolution:While Zbelieves that Mr [redacted] was in fact the person who signed up since we were provided his credit card, his contact database , agreed to terms from an IP in his area, etc., we are sympathetic to his recent challenges We are more than happy to comply with his request to deactivate his website, stop all automated emails and discontinue and marketing done on his behalfZwould like to wish Mr [redacted] the best of luck
Dear to whom it may concern, We began services for Mr [redacted] on June 12, 2014, within hours after he signed on we created him a beautiful website and set him up with an Accelerator Appointment to really understand the fantastic capabilities of our productDuring the Accelerator Appointment our associate noticed that Mr [redacted] would be an excellent candidate for our Search Engine Marketing program as a way to see performance driven results almost immediatelyWe set this client up with an appointment to speak to a specialist to discuss further and the client was happy to participate Although it is not the norm we unfortunately had a delay in reaching out to the client due to a calendar errorWe were able to speak to the client shortly later that day about our Search Engine Marketing services, at that point we also proceed to assist him with additional items he had questions about to insure a solid start The client expressed to us that he had concerns in regards to his IDXHe felt there was a huge discrepancy in results that were populating for the zip code We did some research in this matter and communicated to the client that it was not the case The client also had concerns about the customization options with our website and assumed the whole process would be “hands off”To make sure his concerns were addressed immediately a manger spoke to the client on July 2nd and encouraged him to dedicate some additional time working with us so that we can set him up for successWe tried to schedule him with one on one training, webinars etcso that he could get everything out of our product but he did not unfortunately seem interested Although our product can be a “set it and forget it” option we encourage all our clients to be part of the process to help with branding We are marketing partners and it is disappointing that a partnership was not something that the client wanted to proceed forward with As a token of good faith we would be happy to provide the client with a refund of one month of services and proceed forward with getting this client to where they need to beI have personally tried contacting the client to discuss this option with him however he has not replied back to neither by phone or email I understand the client is busy so I’m hoping through this portal we can settle this situation and move forward with this clientI truly believe we are the right company for this clientI look forward to the possibility of showing him that Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. 1. The response claims that the site was "Initially build on 03/03/16" this is incorrect - March 8th I received an email from [redacted] stating that he is still working on the case and said "I should be wrapping up with the majority of the work over the next day or two" March 14th I received another email from [redacted] stating that he is still working on the site and the "I was out of the office on Thursday and Friday sick which is why I did not get it over to you. I am currently working on finishing the rest of it. Also I did inquire about removing your email from the front of the page, we at this time do not have the ability to do that. So I have submitted to my products team that this be a feature we offer. I do appreciate your patience as I finish up the last bit of your site" On March 15th I received another email from [redacted] saying he had finished the work and that I should review the site. I immediately headed to the link and quickly realized the the bulk of the work had not been completed. [redacted] had basically taken their stock template and added my name and logo to it and ignored the entire list of customization and graphic changes we had discussed and that I had emailed him. On March 15th, realizing that I could not cover all the issues in an email I contacted their customer service and spoke to the rep that answered the phone. I spoke to the representative explained that none of the changes that I had requested had been completed and asked the representative to have [redacted] give me a call. On March 16th, when I did not receive a call back from [redacted] I contacted the customer service number and again spoke to the representative. The representative said that I had to talk to [redacted] and that the things [redacted] had promised such as changing the buy sell images on the home page & other graphics on my “Fully Customizable” site where not editable & that I was misinformed. I asked to speak to the supervisor and I was told [redacted] was the supervisor and that they would let him know to call me back. I did not receive a call back to I contacted z57 again on April 1st and again I was told that [redacted] was not available. I asked to speak to a different supervisor and the rep told me that I would have to speak to [redacted] because he was the one handling my site. On April 5th I called back and was told that [redacted] was still not available, I explained that the issue was with ***, the representative apologized and said she will notate the account to have a supervisor call me back. On April 6th I called back to cancel again because I had not received a call back and I was told that someone would definitely get back to me today. On April 8th I was billed again for 117.49 - site was still not live. On April 20th I received a call back from [redacted] telling me that she was calling me back regarding my cancellation request from April 6th. She apologized and told me that she was out of the office and could not call me back in time. She agreed that there was a failure on their end and said that her supervisor would not allow her to credit me unless I agreed to stay with them. I said that was unacceptable. 2. In their response Z57 claims that I am not eligible for a refund of the hosting because that Fee is not tied to weather my site was live or not. That would be true if the site was completed to my specification. But considering that the site did not match the agreed upon specs that [redacted] and I had spoke of on our "Phone Design Consultation" and that no one contacted me to fix the issue in the entire one month span of me contacting the,. The site was not completed and the hosting of the incomplete site does not count as any services rendered. There was no additional contact via phone or email from [redacted] after my phone call on March 15th and no attempt on Z57's part to resolve my concerns. Finally, [redacted] repeatedly apologized and stated that there were clear notes in their system that I had called and requested a call back and apologized that neither [redacted] or she called me back for over one month. She also said numerous times that there were clear shortcoming on their end and that no matter how hard she tried, her supervisor was not allowing her to issue the credit unless "I agreed to let them fix their mistakes" by agreeing to stay with them for a minimums of 2 additional months At the very least, I am due a credit for the $199 for the design which was never completed to specs and the last month fee of $117.49 because I called to cancel again on 4/6, was billed on 4/8 on and [redacted] did not call me back regarding my cancellation request until 4/20 In conclusion, I request that you please re-open this case and request a minimum of a credit of 199.00 for design and setup and the last months payment of $117.49 for a total of $316.49. Since they credited me $40 for the two months discount, we can go ahead and subtract $20 from the $316.49 for a total credit of $296.49 If they refuse to issue the credit, I would like the complaint to show that they did not offer a satisfactory resolution and that the customer is not satisfied. If you need me to forward you any of the emails I referenced above please let me know. I apologize for the long email, just wanted to provide you with all pertinent information. Best Regards, [redacted]
On 12/6/Ms [redacted] signed up with a Z57, PropertyPulse Starter Package account and agreed to our Terms and ConditionsOur Terms and Conditions are always provided at the> point of sale, as we ensure all clients have the opportunity to ask any questions they might have on these before finalizing their purchase When agreeing to Z57’s Terms and Conditions, the agreement is sent electronically to the client, a digital signature is captured with their acceptance along with the date and time using the Adobe® Echosign® system A copy of the client’s electronically signed agreement is then provided to the client and a copy is electronically filed by ZMs [redacted] agreed to the Terms and Conditions on 12/6/and we received a copy on 12/9/at 4:PM During the first few months that Ms [redacted] was engaged with Z57’s services we have multiple records of her calling in to request assistanceMany calls were in regards to the IDX Approval Process that requires the client to fill out paperwork to be approved by her MLS and others had to do with the social posting tool that is associated with her package Ms [redacted] complaint that the social posting tool was never working and only posted something from the History feed is inaccurateWhen one consults the Posting History Status in the client’s control panel of the PropertyPulse product you are able to see what link was posting to what Facebook Page and if it was not successful the reason it failedDuring the few first months of the client’s interaction with Zthere were dozens of posts that have a status of “Completed” that correspond with posts that are still active and show on her Facebook Business PageAlthough Zsets up feeds that post relevant Real Estate Articles from reputable sources, we encourage clients to post things not related to their Facebook Business Page in order to engage their audience more successfullyIf at any time a client wants Zto remove current feeds that post to their Facebook Page, we will do that and encourage finding replacements There are two emails that we have on file that Ms [redacted] sent to Z57’s Customer Service team on 2/21/that outlined her dissatisfaction with the program and requested the cancellation of servicesOnce Customer Service returned to the office Monday, 2/24/she received a response to encourage the client to call into the Customer Service Team during business hours to submit the request for the security of the account as well as to abide with the Terms and Conditions of the account On 2/25/2014, Ms [redacted] contacts Zand during the call a 30-day cancellation request is processed to cancel the account, according to the Terms and Conditions At that time, Ms [redacted] stated her dissatisfaction with the product and requested a full refundThe Customer Service Rep at that time advised the client about our Cancellation Policy and Refund Policy Ms [redacted] agreed to the Terms and Conditions on 12/6/and we received a copy on 12/9/at 4:PM, a copy is attached The Terms and Conditions state the following with regarding to the cancellations: You, or your authorized representative, have up to business days following the date of your receipt of these Terms to cancel service and receive a full refundAfter business days, all sales will be considered finalAs an example, if you purchase a website on Monday, you will be eligible for a refund through the end of business on Thursday After the cancellation period provided in paragraph above, you may cancel monthly service by providing us with days prior noticeYou will be responsible for any charges incurred after day notice is given, which includes, but is not limited to, monthly website hosting, domain renewals, email services, traffic products, or any other services purchased from ZAn email will be sent to the email address on file to confirm cancellation In order to protect your account, if you wish to cancel your service, you must contact ZClient Development via telephone at (800) 899-so that we can authenticate that you are the authorized account userAll cancellation requests must be verbally communicated directly to a ZClient Development Representative On 2/27/2014, Ms [redacted] was contacted by a member of our Quality Assurance Team who spoke to her about her concernsAt that time, the client decided to stay on board with Zand its services Whenever a client contacts Zrequesting to cancel their service and the client then changes their mind, instead, electing to stay with Zand continue with their products and services, an email is automatically sent to the client confirming their decision On 2/27/and email was automatically sent to email on Ms [redacted] ’ account which read: Dear [redacted] , Thank you! We are pleased that you decided to continue your relationship with Zand reinstate your Z websiteEffective immediately, we have rescinded your day cancellation request and have re-enabled all features and services of your websiteIf for some reason you have received this email in error, please contact us immediately so that we may rectify the situation We look forward to working with you to grow your business through your Internet marketing presence with Z Should you need any assistance with your Zwebsite, please don't hesitate to contact us for supportOur Client Development team is here to help you anytime and we look forward to serving you We confirmed the email was sent to the client, and confirm that Ms [redacted] opened and read this email on 3/1/at 9:AM After speaking with the Quality Assurance Rep the client was Live Transferred to Z57’s Customer Service Department that scheduled an Accelerator Appointment for 3/12/with a ZPro Coach for additional training on the auto poster tool, although the client was encouraged to call in for support at any time before thatOn 2/28/the client did reach out to Z57’s Customer Service Department due to missing the online Webcasts, the Rep at that time showed the client how to enroll herself in interactive Webcasts for the futureA reminder email was sent to the client regarding her Accelerator Appointment and opened by the client on 3/3/at 2:PM On 3/12/calls and an email was placed to Ms [redacted] ’ phone number on file to complete the Accelerator Appointment, but the client did not return the callsThere has not been any contact to or from the client since and her account remains active RESOLUTION Based on the documentation of interaction with Ms [redacted] and the Post History recording the product is working properly supported with the posts on her Facebook Business page, Zdoes not feel a refund is warrentedMs [redacted] account remains active with her product still posting as requested and service available at her request
The client and I are working together directly at this point as he is looking into charges from his Financial Institution to see if we charged his credit card after cancellationOur systems do not reflect the charges mentioned in this complaint so we will be researching further directly [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear to whom it may concern, This is not a request from our companyThis is actually a company that has not affiliation with us and was just reaching out trying to get your businessPlease see there response to their multiple Revdex.com complaints below: It clearly states on the front page in capital letters and bold font, that it is a solicitation, not a bill and there is no obligation to subscribe for the services being offeredThe solicitation is direct and straight forward and no attempt has been made to confuse or deceive the recipient We have removed [redacted] from our mailing list and she will not receive any further mailings from Web Listings Inc If there are any further question in regards to this matter please feel free to contact us at [email protected] I apologize if there was any confusion but again this has nothing to do with our companyShould you have any questions please let me know [redacted]
ZResponse: Ms [redacted] signed up for a website/social package on 7/27/Her website and account were generated on that same dayAs a company we focus on providing the best tools on the marketMs [redacted] website was fully functional and all the automation was working as promisedWe understand that Ms [redacted] didn't like the look of her website and wished to make several changes which could be done it the admin panel of her websiteAs a company we focus more on the tools behind the website rather than the design because design of a website does not change the overall results our clients see ZResolution: Because Ms [redacted] did sign a year contract and service was provided she is still liable for the remaining months of her contractZwill not be issuing a refund for remainder of her contractHowever, we are willing to offer Ms [redacted] a contract buyoutAt the point of sale, all clients are offered the option of a Month to Month contract or a year contractThe difference in setup price between the two packages is $so we can just charge Ms [redacted] the $buyout + the day notice to cancel ($+ $= $275) That would provide Ms [redacted] with a refund of $If Ms [redacted] accepts the offer we will immediately process this refund
We appreciate the client’s feedbackWe require all cancellations made via telephone to a Client Development Representative at 800-899-for the security of their accountsThis policy is outlined in the Terms and Conditions the client agreed to when he came onboardWhen clients cancel their service they receive an immediate email confirmation the client has record In this situation, we have no record of the client calling in to cancel the service neither in our software nor in our phone records At Z57, we strive to ensure a good experience for all clients so as an act of good faith we are willing to provide a refund of the past months of service for a total of $Even though technically the client is responsible for the billing up through his cancellation date on 5/8/plus a day notice, we want to do something extra for a long term client Resolution:Zis providing the client with a refund of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I will not do business with this company againThe Sales person should have told me upfront that the company wasn't equip to handle the transfer before I signed upAs Zacknowledge, they granted the cancellation because they could not accurately transfer my website, my site was down for two weeks I did not volunteer to reinstate the relationship or the agreementIt was reinstated without my permission, there was not a new contract signed off on, they say it was verbal, I disagree, which does not constitute a new contract Zdefaulted the contract, not me
Previous complaint is exactly what I have experiencedThey over promise and under deliveryThey have a lack of qualified staffThe sales people promise the mood, but, the the staff can't deliveryI transferred by website to Zfrom another very good companyI just needed a few more perks, which Zseem to offerHowever; once transferred, they could not get my site up and running, spent over a month with no web site and email they interrupter for weeksI was eventually let out of contract, but some how they manage to reinstate my contract without disclosure or authorization to resign me Now I am fighting a $charge on my credit card for contract cancellationThis company is very unethicalIt will catch up with them soonIt won't be a ZSo sad!
We canceled Ms [redacted] 's account on 8/15/16, however because of our day notice, we always provide a full days of service from the last bill dateThat means Ms [redacted] 's account wasn't officially deactivated until 9/25/So by the time of this response, that request has been taken care ofWe also searched the entire system and do not see the double charge that Ms [redacted] was referring toHowever, a bank statement was produced by Ms [redacted] that does indeed show a double charge so as an act of good faith we will refund $49.99.Please allow 7-business days for this to appear back on the credit card
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear As you stated my account was closed in October In addition; you are confirming you called me after the fact I canceled so now it is documented and that you are liable for soliciting to a caller whose phone number is active on the DO NOT CALL LIST I will pursue Regards, [redacted]
Hello ***, I apologize for any confusion, you did not overpay rather it was an overcharge that was waived on your account making the final balance taken care of and the account settled in fullI have tried to contact you via phone three times to clarify this matter however as I'm sure you are busy so I wanted to let you know through this platformShould you have any questions for me please do not hesitate to reach out Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The reply is information and the business practices resemble a scamOn different occasions I asked different employees to cancel the accountThey continue to call and ask for more money with the treat of turning me into collections] Regards, [redacted] ***
Dear to whom it may concern, This matter has been resolved with the client directlyWe have provided the client a full refund and wish her nothing but success in the future! Thank You, [redacted]
ZResponse: Mr [redacted] was presented the SEM program on 4/15/He spent more than an hour on the phone with his sales repThe call was exactly 1:14:and started at 12:15pm PTHe signed the SEM Terms and Conditions the same day (4/15/16) at 1:28pm PTThe SEM program provides clients with guaranteed organic and paid traffic to their website each monthIf that guarantee is not met then the client is not responsible for the monthly fee of $This is stated clearly in the Terms and Conditions that Mr [redacted] signed, as well as in his Program Details email that was sent on 4/15/at 1:08pm PTAfter reviewing the call recording of Mr [redacted] 's initial sales presentation, the sales rep clearly stated that Mr [redacted] would be guaranteed visitors per month based on the cities he selectedThe sales rep then stated that the average client saw a 5-10% lead conversion rate based on the traffic guarantee so Mr [redacted] may see around leads per month and upwards of leads on a good monthAt no point did the sales rep state or imply the guarantee was for leads and said traffic several timesThe sales rep also used a visual presentation to explain the program and guaranteed traffic is clearly stated on the visual aides used by the sales repTwo of those slides are attachedWe also cannot guarantee that every lead will be qualified as we are driving traffic to the client's website based on their Google or Bing searches using both paid and organic methodsIn addition, Mr [redacted] had minute appointment with his SEM Account Manager on 4/20/This appointment took place within Mr [redacted] 's day right of rescission and he had to option to cancel with a full refund at that timeLess than minutes into that call, the Account Manager reviewed Mr [redacted] 's order to ensure all parties were on the same pageThe Account Manager specifically said there was a traffic guarantee of visitors and specifically said that visitors and leads are not the same thingThe Account Manager also reiterated that average clients see a 5-10% lead conversion rate based on their traffic guarantee ZResolution: Mr [redacted] was clearly informed the program was based on a traffic guarantee and not a lead guarantee by both his sales rep and his account managerCorrect expectations were set during the entire sales processTherefore, Mr [redacted] is responsible for the remaining months of his month contract which turns into a month-to-month contract after the initial monthsIf Mr [redacted] cancels his program early then he will be responsible for the remaining months of his contract in one lump sum on the day of cancellationMr [redacted] is also under contract for his website until November and if he cancels his website then he is resonsible for the remainder of the website hosting contract in addition to the remainder of his SEM contractIn order to cancel his account once he is on a month-to-month agreement then he will need to make a verbal request to the Client Development department at 800-899-xas outlined in his contract
This company is terribleIt doesn't do what it said it would doAll Realtore stay away
After an additional review of the recorded sales call, Ms [redacted] agreed to sign up that day, was clearly made aware of the monthly charges as the setup chargesWhen the sales rep wanted to transfer Ms [redacted] to the onboarding department to get setup she said that she wanted to wait until next Wednesday to go activeThe sales rep confirmed that she meant having the site published to the internet and Ms [redacted] confirmed that was correctShe said she had several things going on that weekend and didn't want to feel pressured about the release of her siteAfter being charged, Ms [redacted] said she didn't want to be billed for the week that her site might not be live to the internetThe sales rep said she can look into it but the agreement was not made that she wouldn't be charged until her site was liveThe sales rep specifically said that she would be charged each month from the date she signed up regardless of whether her site was live ZResolution The resolution has not changedMs [redacted] is not eligible for a full refund and her day notice was submitted on 7/so her account will be officially canceled as of 8/1/
Dear to whom it may concern, 8pt;">I’m sorry to hear that that Mr [redacted] has been dissatisfied with services from our companyWe have record of Mr [redacted] contacting us on separate different occasions and us providing him with assistance on Facebook along with tips on how we can work together to get the best results We have also asked him to please contact us on a more consistent basis so that we could continue to help him with his web marketingWe have wanted to be MrEdward’s strategic partners however Mr [redacted] communicated not wanting to be involved in the process The client is correct that he did in fact begin services in November 2013, so his last payment would be November That means he has one additional bill to honor his one year agreementAs a token of good faith I can waive the next month of services making his account settled in fullPlease let me know how Mr [redacted] would like to proceed Thank You, [redacted]
ZResponse:Mr [redacted] signed up with Zon 2/24/and signed Terms and Conditions which are attachedMr [redacted] claims that his identity was stolen and this is how he got signed up with ZAlso attached is the audit history of the Terms & Conditions that shows his hotmail email address and an IP that tracks to his area in AZ opened, viewed and agreed to Z57's termsThe client also provided a .csv file of his contacts to upload to the system on 2/25/Mr [redacted] notified Zof his "identity theft" in Febat which point his account was immediately canceled.ZResolution:While Zbelieves that Mr [redacted] was in fact the person who signed up since we were provided his credit card, his contact database , agreed to terms from an IP in his area, etc., we are sympathetic to his recent challenges We are more than happy to comply with his request to deactivate his website, stop all automated emails and discontinue and marketing done on his behalfZwould like to wish Mr [redacted] the best of luck
Dear to whom it may concern, We began services for Mr [redacted] on June 12, 2014, within hours after he signed on we created him a beautiful website and set him up with an Accelerator Appointment to really understand the fantastic capabilities of our productDuring the Accelerator Appointment our associate noticed that Mr [redacted] would be an excellent candidate for our Search Engine Marketing program as a way to see performance driven results almost immediatelyWe set this client up with an appointment to speak to a specialist to discuss further and the client was happy to participate Although it is not the norm we unfortunately had a delay in reaching out to the client due to a calendar errorWe were able to speak to the client shortly later that day about our Search Engine Marketing services, at that point we also proceed to assist him with additional items he had questions about to insure a solid start The client expressed to us that he had concerns in regards to his IDXHe felt there was a huge discrepancy in results that were populating for the zip code We did some research in this matter and communicated to the client that it was not the case The client also had concerns about the customization options with our website and assumed the whole process would be “hands off”To make sure his concerns were addressed immediately a manger spoke to the client on July 2nd and encouraged him to dedicate some additional time working with us so that we can set him up for successWe tried to schedule him with one on one training, webinars etcso that he could get everything out of our product but he did not unfortunately seem interested Although our product can be a “set it and forget it” option we encourage all our clients to be part of the process to help with branding We are marketing partners and it is disappointing that a partnership was not something that the client wanted to proceed forward with As a token of good faith we would be happy to provide the client with a refund of one month of services and proceed forward with getting this client to where they need to beI have personally tried contacting the client to discuss this option with him however he has not replied back to neither by phone or email I understand the client is busy so I’m hoping through this portal we can settle this situation and move forward with this clientI truly believe we are the right company for this clientI look forward to the possibility of showing him that Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. 1. The response claims that the site was "Initially build on 03/03/16" this is incorrect - March 8th I received an email from [redacted] stating that he is still working on the case and said "I should be wrapping up with the majority of the work over the next day or two" March 14th I received another email from [redacted] stating that he is still working on the site and the "I was out of the office on Thursday and Friday sick which is why I did not get it over to you. I am currently working on finishing the rest of it. Also I did inquire about removing your email from the front of the page, we at this time do not have the ability to do that. So I have submitted to my products team that this be a feature we offer. I do appreciate your patience as I finish up the last bit of your site" On March 15th I received another email from [redacted] saying he had finished the work and that I should review the site. I immediately headed to the link and quickly realized the the bulk of the work had not been completed. [redacted] had basically taken their stock template and added my name and logo to it and ignored the entire list of customization and graphic changes we had discussed and that I had emailed him. On March 15th, realizing that I could not cover all the issues in an email I contacted their customer service and spoke to the rep that answered the phone. I spoke to the representative explained that none of the changes that I had requested had been completed and asked the representative to have [redacted] give me a call. On March 16th, when I did not receive a call back from [redacted] I contacted the customer service number and again spoke to the representative. The representative said that I had to talk to [redacted] and that the things [redacted] had promised such as changing the buy sell images on the home page & other graphics on my “Fully Customizable” site where not editable & that I was misinformed. I asked to speak to the supervisor and I was told [redacted] was the supervisor and that they would let him know to call me back. I did not receive a call back to I contacted z57 again on April 1st and again I was told that [redacted] was not available. I asked to speak to a different supervisor and the rep told me that I would have to speak to [redacted] because he was the one handling my site. On April 5th I called back and was told that [redacted] was still not available, I explained that the issue was with ***, the representative apologized and said she will notate the account to have a supervisor call me back. On April 6th I called back to cancel again because I had not received a call back and I was told that someone would definitely get back to me today. On April 8th I was billed again for 117.49 - site was still not live. On April 20th I received a call back from [redacted] telling me that she was calling me back regarding my cancellation request from April 6th. She apologized and told me that she was out of the office and could not call me back in time. She agreed that there was a failure on their end and said that her supervisor would not allow her to credit me unless I agreed to stay with them. I said that was unacceptable. 2. In their response Z57 claims that I am not eligible for a refund of the hosting because that Fee is not tied to weather my site was live or not. That would be true if the site was completed to my specification. But considering that the site did not match the agreed upon specs that [redacted] and I had spoke of on our "Phone Design Consultation" and that no one contacted me to fix the issue in the entire one month span of me contacting the,. The site was not completed and the hosting of the incomplete site does not count as any services rendered. There was no additional contact via phone or email from [redacted] after my phone call on March 15th and no attempt on Z57's part to resolve my concerns. Finally, [redacted] repeatedly apologized and stated that there were clear notes in their system that I had called and requested a call back and apologized that neither [redacted] or she called me back for over one month. She also said numerous times that there were clear shortcoming on their end and that no matter how hard she tried, her supervisor was not allowing her to issue the credit unless "I agreed to let them fix their mistakes" by agreeing to stay with them for a minimums of 2 additional months At the very least, I am due a credit for the $199 for the design which was never completed to specs and the last month fee of $117.49 because I called to cancel again on 4/6, was billed on 4/8 on and [redacted] did not call me back regarding my cancellation request until 4/20 In conclusion, I request that you please re-open this case and request a minimum of a credit of 199.00 for design and setup and the last months payment of $117.49 for a total of $316.49. Since they credited me $40 for the two months discount, we can go ahead and subtract $20 from the $316.49 for a total credit of $296.49 If they refuse to issue the credit, I would like the complaint to show that they did not offer a satisfactory resolution and that the customer is not satisfied. If you need me to forward you any of the emails I referenced above please let me know. I apologize for the long email, just wanted to provide you with all pertinent information. Best Regards, [redacted]
On 12/6/Ms [redacted] signed up with a Z57, PropertyPulse Starter Package account and agreed to our Terms and ConditionsOur Terms and Conditions are always provided at the> point of sale, as we ensure all clients have the opportunity to ask any questions they might have on these before finalizing their purchase When agreeing to Z57’s Terms and Conditions, the agreement is sent electronically to the client, a digital signature is captured with their acceptance along with the date and time using the Adobe® Echosign® system A copy of the client’s electronically signed agreement is then provided to the client and a copy is electronically filed by ZMs [redacted] agreed to the Terms and Conditions on 12/6/and we received a copy on 12/9/at 4:PM During the first few months that Ms [redacted] was engaged with Z57’s services we have multiple records of her calling in to request assistanceMany calls were in regards to the IDX Approval Process that requires the client to fill out paperwork to be approved by her MLS and others had to do with the social posting tool that is associated with her package Ms [redacted] complaint that the social posting tool was never working and only posted something from the History feed is inaccurateWhen one consults the Posting History Status in the client’s control panel of the PropertyPulse product you are able to see what link was posting to what Facebook Page and if it was not successful the reason it failedDuring the few first months of the client’s interaction with Zthere were dozens of posts that have a status of “Completed” that correspond with posts that are still active and show on her Facebook Business PageAlthough Zsets up feeds that post relevant Real Estate Articles from reputable sources, we encourage clients to post things not related to their Facebook Business Page in order to engage their audience more successfullyIf at any time a client wants Zto remove current feeds that post to their Facebook Page, we will do that and encourage finding replacements There are two emails that we have on file that Ms [redacted] sent to Z57’s Customer Service team on 2/21/that outlined her dissatisfaction with the program and requested the cancellation of servicesOnce Customer Service returned to the office Monday, 2/24/she received a response to encourage the client to call into the Customer Service Team during business hours to submit the request for the security of the account as well as to abide with the Terms and Conditions of the account On 2/25/2014, Ms [redacted] contacts Zand during the call a 30-day cancellation request is processed to cancel the account, according to the Terms and Conditions At that time, Ms [redacted] stated her dissatisfaction with the product and requested a full refundThe Customer Service Rep at that time advised the client about our Cancellation Policy and Refund Policy Ms [redacted] agreed to the Terms and Conditions on 12/6/and we received a copy on 12/9/at 4:PM, a copy is attached The Terms and Conditions state the following with regarding to the cancellations: You, or your authorized representative, have up to business days following the date of your receipt of these Terms to cancel service and receive a full refundAfter business days, all sales will be considered finalAs an example, if you purchase a website on Monday, you will be eligible for a refund through the end of business on Thursday After the cancellation period provided in paragraph above, you may cancel monthly service by providing us with days prior noticeYou will be responsible for any charges incurred after day notice is given, which includes, but is not limited to, monthly website hosting, domain renewals, email services, traffic products, or any other services purchased from ZAn email will be sent to the email address on file to confirm cancellation In order to protect your account, if you wish to cancel your service, you must contact ZClient Development via telephone at (800) 899-so that we can authenticate that you are the authorized account userAll cancellation requests must be verbally communicated directly to a ZClient Development Representative On 2/27/2014, Ms [redacted] was contacted by a member of our Quality Assurance Team who spoke to her about her concernsAt that time, the client decided to stay on board with Zand its services Whenever a client contacts Zrequesting to cancel their service and the client then changes their mind, instead, electing to stay with Zand continue with their products and services, an email is automatically sent to the client confirming their decision On 2/27/and email was automatically sent to email on Ms [redacted] ’ account which read: Dear [redacted] , Thank you! We are pleased that you decided to continue your relationship with Zand reinstate your Z websiteEffective immediately, we have rescinded your day cancellation request and have re-enabled all features and services of your websiteIf for some reason you have received this email in error, please contact us immediately so that we may rectify the situation We look forward to working with you to grow your business through your Internet marketing presence with Z Should you need any assistance with your Zwebsite, please don't hesitate to contact us for supportOur Client Development team is here to help you anytime and we look forward to serving you We confirmed the email was sent to the client, and confirm that Ms [redacted] opened and read this email on 3/1/at 9:AM After speaking with the Quality Assurance Rep the client was Live Transferred to Z57’s Customer Service Department that scheduled an Accelerator Appointment for 3/12/with a ZPro Coach for additional training on the auto poster tool, although the client was encouraged to call in for support at any time before thatOn 2/28/the client did reach out to Z57’s Customer Service Department due to missing the online Webcasts, the Rep at that time showed the client how to enroll herself in interactive Webcasts for the futureA reminder email was sent to the client regarding her Accelerator Appointment and opened by the client on 3/3/at 2:PM On 3/12/calls and an email was placed to Ms [redacted] ’ phone number on file to complete the Accelerator Appointment, but the client did not return the callsThere has not been any contact to or from the client since and her account remains active RESOLUTION Based on the documentation of interaction with Ms [redacted] and the Post History recording the product is working properly supported with the posts on her Facebook Business page, Zdoes not feel a refund is warrentedMs [redacted] account remains active with her product still posting as requested and service available at her request
The client and I are working together directly at this point as he is looking into charges from his Financial Institution to see if we charged his credit card after cancellationOur systems do not reflect the charges mentioned in this complaint so we will be researching further directly [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear to whom it may concern, This is not a request from our companyThis is actually a company that has not affiliation with us and was just reaching out trying to get your businessPlease see there response to their multiple Revdex.com complaints below: It clearly states on the front page in capital letters and bold font, that it is a solicitation, not a bill and there is no obligation to subscribe for the services being offeredThe solicitation is direct and straight forward and no attempt has been made to confuse or deceive the recipient We have removed [redacted] from our mailing list and she will not receive any further mailings from Web Listings Inc If there are any further question in regards to this matter please feel free to contact us at [email protected] I apologize if there was any confusion but again this has nothing to do with our companyShould you have any questions please let me know [redacted]
ZResponse: Ms [redacted] signed up for a website/social package on 7/27/Her website and account were generated on that same dayAs a company we focus on providing the best tools on the marketMs [redacted] website was fully functional and all the automation was working as promisedWe understand that Ms [redacted] didn't like the look of her website and wished to make several changes which could be done it the admin panel of her websiteAs a company we focus more on the tools behind the website rather than the design because design of a website does not change the overall results our clients see ZResolution: Because Ms [redacted] did sign a year contract and service was provided she is still liable for the remaining months of her contractZwill not be issuing a refund for remainder of her contractHowever, we are willing to offer Ms [redacted] a contract buyoutAt the point of sale, all clients are offered the option of a Month to Month contract or a year contractThe difference in setup price between the two packages is $so we can just charge Ms [redacted] the $buyout + the day notice to cancel ($+ $= $275) That would provide Ms [redacted] with a refund of $If Ms [redacted] accepts the offer we will immediately process this refund
We appreciate the client’s feedbackWe require all cancellations made via telephone to a Client Development Representative at 800-899-for the security of their accountsThis policy is outlined in the Terms and Conditions the client agreed to when he came onboardWhen clients cancel their service they receive an immediate email confirmation the client has record In this situation, we have no record of the client calling in to cancel the service neither in our software nor in our phone records At Z57, we strive to ensure a good experience for all clients so as an act of good faith we are willing to provide a refund of the past months of service for a total of $Even though technically the client is responsible for the billing up through his cancellation date on 5/8/plus a day notice, we want to do something extra for a long term client Resolution:Zis providing the client with a refund of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I will not do business with this company againThe Sales person should have told me upfront that the company wasn't equip to handle the transfer before I signed upAs Zacknowledge, they granted the cancellation because they could not accurately transfer my website, my site was down for two weeks I did not volunteer to reinstate the relationship or the agreementIt was reinstated without my permission, there was not a new contract signed off on, they say it was verbal, I disagree, which does not constitute a new contract Zdefaulted the contract, not me
Previous complaint is exactly what I have experiencedThey over promise and under deliveryThey have a lack of qualified staffThe sales people promise the mood, but, the the staff can't deliveryI transferred by website to Zfrom another very good companyI just needed a few more perks, which Zseem to offerHowever; once transferred, they could not get my site up and running, spent over a month with no web site and email they interrupter for weeksI was eventually let out of contract, but some how they manage to reinstate my contract without disclosure or authorization to resign me Now I am fighting a $charge on my credit card for contract cancellationThis company is very unethicalIt will catch up with them soonIt won't be a ZSo sad!
We canceled Ms [redacted] 's account on 8/15/16, however because of our day notice, we always provide a full days of service from the last bill dateThat means Ms [redacted] 's account wasn't officially deactivated until 9/25/So by the time of this response, that request has been taken care ofWe also searched the entire system and do not see the double charge that Ms [redacted] was referring toHowever, a bank statement was produced by Ms [redacted] that does indeed show a double charge so as an act of good faith we will refund $49.99.Please allow 7-business days for this to appear back on the credit card
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear As you stated my account was closed in October In addition; you are confirming you called me after the fact I canceled so now it is documented and that you are liable for soliciting to a caller whose phone number is active on the DO NOT CALL LIST I will pursue Regards, [redacted]
Hello ***, I apologize for any confusion, you did not overpay rather it was an overcharge that was waived on your account making the final balance taken care of and the account settled in fullI have tried to contact you via phone three times to clarify this matter however as I'm sure you are busy so I wanted to let you know through this platformShould you have any questions for me please do not hesitate to reach out Thank You, [redacted]