Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not told I over paid and if so should have that amount returned back to me Regards, [redacted]
As a company, we have the right to dictate our terms of cancellationOur Terms and Conditions state that clients must make a verbal cancellation request to our Client Development departmentWe do not accept emailed requests to cancel due to security reasonsAn account will stay active until the client places a day notice verbal noticeMr [redacted] has been a client for more than years so we do not have his IP address on record for agreeing to the Terms and Conditions, but because he used the product for 10+ years this constitutes agreement to our servicesThe Terms have been emailed to him each time there is a change and they were readily available in the admin panel of his websiteZ57's cancellation policy states as stated in terms: After the cancellation period provided in paragraph above, you may cancel monthly service by providing us with days prior notice You will be responsible for any charges incurred after day notice is given, which includes, but is not limited to, monthly website hosting, domain renewals, email services, traffic products, or any other services purchased from ZAn email will be sent to the email address on file to confirm cancellation In order to protect your account, if you wish to cancel your service, you must contact ZClient Development via telephone at (800) 899- [redacted] so that we can authenticate that your are the authorized account userAll cancellation requests must be verbally communicated directly to a ZClient Development RepresentativeZResolution: Zwill not be providing Mr [redacted] with a refund since we processed his verbal cancellation request the day he called
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There is nothing here that addresses my complaint, cancelling and being billed the entire amount for being bullied and verbally mishandled (the reason I hung up the phone to begin with) does not tend to my complaintAlso, I did take the call from the manager who called and he was going to call me back when he reviewed the actual complaintHe was very nice, however, again - the company is misspeaking as he never called back According to my contract under "Cancellations" After the cancellation period provided in paragraph above, customers may cancel monthly service by providing us with days prior noticeYou will be responsible for any charges incurred after the day notice is given, which includes, but is not limited to, monthly website hosting, domain renewals, email services, traffic products, or any other services purchased from Z57..." I DID NOT have monthly website hosting, domain renewals, email services or any other items provided by ZI had all of this on my own Nowhere did it say: "After the cancellation period provided in paragraph above, cancellation of a service that is still under contract will result in immediate billing of any remaining contract months" It seems that I am targeted at this point as my monthly billing ($49.99) was what I was to be charged for my "day notice" I stand by my first and follow up report A refund of the $charged to my card without permission and two months credit $ Regards, [redacted]
ZResponse: ZInternet Solutions stands firm to their previous claim that we have provided the product and services to Ms [redacted] in a timely manner and at the standard and quality above our competition We are, however, unhappy with Ms [redacted] ’s disappointment surrounding her perceived expectations of the site’s presentation without additional investments towards customization In order to avoid the time and energy that both sides would exhaust to pursue this further, ZInternet Solutions is willing to refund Ms [redacted] her original set up from February 17th, of $ The Refund has been issued and will be applied to the credit card we have on file for Ms [redacted] ’s cancelled account and will be processed at the standard rate for credit card refunds
ZResponse:Ms [redacted] signed up for our SEM traffic program on 4/24/on a month contractShe agreed to the Terms and Conditions for this product on 4/Line item #in the terms state:"To cancel service, you must contact ZClient Development via telephone at (800) 899-all cancellation requests must be verbally communicated directly to a ZClient Development representative."As a business, Zhas the right to determine and set a cancellation policyWe do not accept email cancellations because of security risksMs [redacted] should have had no issues calling the Client Development Department to place her requestThe average hold time for all clients is minutes or lessWe are able to see all the calls that Ms [redacted] made to the number listed above and we don't see any calls between June and January The calls made in are listed below.1/8/at 12:18pm (PT) --> Ms [redacted] held for minutes seconds before disconnecting the call.1/8/at 12:21pm (PT) --> Ms [redacted] held for minutes seconds before disconnecting the call1/31/at 4:26pm (PT) --> Ms [redacted] held for seconds before disconnecting the call.2/5/at 9:34am (PT) --> Ms [redacted] held for seconds before disconnecting the call.ZResolution:Currently Ms***'s SEM program has been canceled due to non-paymentThat aprogram will remain canceledIf Ms [redacted] would like to cancel her entire account she will still need to place a verbal cancellation with ZClient Development by calling 800-899-x [redacted] Monday - Friday 6:30am - 4:30pm PTMs [redacted] is still responsible for her overdue balance of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There has been no communication from this groupI have my own website www.teamredshoes.com, they DO NOT host that sight, it is through my company Coldwell Banker Prime PropertiesThey DID NOT make purchases of names, domains etcThere is nothing in my agreement stating that the balance if the contract becomes payable in full upon cancellation - if that is the case one would have just paid for services until the end and services should be provided until the end There has been no response to the bullying and inappropriate handling of my cancellation This company has had many complaints against it on YELP and other sites across the webI am rather shocked that I am the first complaint with the Revdex.comThis has been a tedious process with you, however, I feel strongly enough that these folks are taking advantage of many Main Street BusinessesSelling you one thing and then delivering you something else, promising you something that a 'big city' may be able to offer, but when your town does not have the methods to sustain the program, you have minimal to no local inputThey also do not tell you "Up Front", that YOU are responsible for maintenance of your Facebook page, contacting THEM (no they don't contact you) you pay them and have to stay upon the program yourself Please advise if I should send over my copy of the contract that shows that cancellation can occur with day notice - it does not show that the balance of the contract will be billed (perhaps that changed when folks tired of doing their own work and could spend $mo in a better way.) Again, I would refer to the online complaints of this company so we may move forward What is the next step to elevate this process? It appears the emails to and fro are not working.] Regards, [redacted]
This Company is despicable......they are now hiding out on in the Real Estate Community under other names....pretending to be a different organization, then calling you up to sell you even more servicesWhen I told them that I had a horrible experience years ago, that they owed me money hundreds of dollars in reimbursement, actually lied to the Revdex.com...I received not an understanding tone, but a argument response! I then asked for the Manager, the person said he was (right like the Manager makes sales calls!), finally I was given to someone else, who likely wasn't a real Manager, and then argument continued....NOT EVER did anyone care to listen to what happened a few years ago, instead they wanted to insist that I must have signed up with them again....which I would NEVER do When finally the guy admitted it must have been through another Company that is affiliated with them, he said he would note not to call meA co worker asked me, were you on the phone with the same company from a few years ago, I said yes....she laughed that this was still going on ...they should be closedAND they promote on their Website Revdex.com Approved, that is how I got here, I clicked on it to see these approval comments and they were all COMPLAINTS!! And my Complaint was never resolved!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not told I over paid and if so should have that amount returned back to me Regards, [redacted]
As a company, we have the right to dictate our terms of cancellationOur Terms and Conditions state that clients must make a verbal cancellation request to our Client Development departmentWe do not accept emailed requests to cancel due to security reasonsAn account will stay active until the client places a day notice verbal noticeMr [redacted] has been a client for more than years so we do not have his IP address on record for agreeing to the Terms and Conditions, but because he used the product for 10+ years this constitutes agreement to our servicesThe Terms have been emailed to him each time there is a change and they were readily available in the admin panel of his websiteZ57's cancellation policy states as stated in terms: After the cancellation period provided in paragraph above, you may cancel monthly service by providing us with days prior notice You will be responsible for any charges incurred after day notice is given, which includes, but is not limited to, monthly website hosting, domain renewals, email services, traffic products, or any other services purchased from ZAn email will be sent to the email address on file to confirm cancellation In order to protect your account, if you wish to cancel your service, you must contact ZClient Development via telephone at (800) 899- [redacted] so that we can authenticate that your are the authorized account userAll cancellation requests must be verbally communicated directly to a ZClient Development RepresentativeZResolution: Zwill not be providing Mr [redacted] with a refund since we processed his verbal cancellation request the day he called
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There is nothing here that addresses my complaint, cancelling and being billed the entire amount for being bullied and verbally mishandled (the reason I hung up the phone to begin with) does not tend to my complaintAlso, I did take the call from the manager who called and he was going to call me back when he reviewed the actual complaintHe was very nice, however, again - the company is misspeaking as he never called back According to my contract under "Cancellations" After the cancellation period provided in paragraph above, customers may cancel monthly service by providing us with days prior noticeYou will be responsible for any charges incurred after the day notice is given, which includes, but is not limited to, monthly website hosting, domain renewals, email services, traffic products, or any other services purchased from Z57..." I DID NOT have monthly website hosting, domain renewals, email services or any other items provided by ZI had all of this on my own Nowhere did it say: "After the cancellation period provided in paragraph above, cancellation of a service that is still under contract will result in immediate billing of any remaining contract months" It seems that I am targeted at this point as my monthly billing ($49.99) was what I was to be charged for my "day notice" I stand by my first and follow up report A refund of the $charged to my card without permission and two months credit $ Regards, [redacted]
ZResponse: ZInternet Solutions stands firm to their previous claim that we have provided the product and services to Ms [redacted] in a timely manner and at the standard and quality above our competition We are, however, unhappy with Ms [redacted] ’s disappointment surrounding her perceived expectations of the site’s presentation without additional investments towards customization In order to avoid the time and energy that both sides would exhaust to pursue this further, ZInternet Solutions is willing to refund Ms [redacted] her original set up from February 17th, of $ The Refund has been issued and will be applied to the credit card we have on file for Ms [redacted] ’s cancelled account and will be processed at the standard rate for credit card refunds
ZResponse:Ms [redacted] signed up for our SEM traffic program on 4/24/on a month contractShe agreed to the Terms and Conditions for this product on 4/Line item #in the terms state:"To cancel service, you must contact ZClient Development via telephone at (800) 899-all cancellation requests must be verbally communicated directly to a ZClient Development representative."As a business, Zhas the right to determine and set a cancellation policyWe do not accept email cancellations because of security risksMs [redacted] should have had no issues calling the Client Development Department to place her requestThe average hold time for all clients is minutes or lessWe are able to see all the calls that Ms [redacted] made to the number listed above and we don't see any calls between June and January The calls made in are listed below.1/8/at 12:18pm (PT) --> Ms [redacted] held for minutes seconds before disconnecting the call.1/8/at 12:21pm (PT) --> Ms [redacted] held for minutes seconds before disconnecting the call1/31/at 4:26pm (PT) --> Ms [redacted] held for seconds before disconnecting the call.2/5/at 9:34am (PT) --> Ms [redacted] held for seconds before disconnecting the call.ZResolution:Currently Ms***'s SEM program has been canceled due to non-paymentThat aprogram will remain canceledIf Ms [redacted] would like to cancel her entire account she will still need to place a verbal cancellation with ZClient Development by calling 800-899-x [redacted] Monday - Friday 6:30am - 4:30pm PTMs [redacted] is still responsible for her overdue balance of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There has been no communication from this groupI have my own website www.teamredshoes.com, they DO NOT host that sight, it is through my company Coldwell Banker Prime PropertiesThey DID NOT make purchases of names, domains etcThere is nothing in my agreement stating that the balance if the contract becomes payable in full upon cancellation - if that is the case one would have just paid for services until the end and services should be provided until the end There has been no response to the bullying and inappropriate handling of my cancellation This company has had many complaints against it on YELP and other sites across the webI am rather shocked that I am the first complaint with the Revdex.comThis has been a tedious process with you, however, I feel strongly enough that these folks are taking advantage of many Main Street BusinessesSelling you one thing and then delivering you something else, promising you something that a 'big city' may be able to offer, but when your town does not have the methods to sustain the program, you have minimal to no local inputThey also do not tell you "Up Front", that YOU are responsible for maintenance of your Facebook page, contacting THEM (no they don't contact you) you pay them and have to stay upon the program yourself Please advise if I should send over my copy of the contract that shows that cancellation can occur with day notice - it does not show that the balance of the contract will be billed (perhaps that changed when folks tired of doing their own work and could spend $mo in a better way.) Again, I would refer to the online complaints of this company so we may move forward What is the next step to elevate this process? It appears the emails to and fro are not working.] Regards, [redacted]
This Company is despicable......they are now hiding out on in the Real Estate Community under other names....pretending to be a different organization, then calling you up to sell you even more servicesWhen I told them that I had a horrible experience years ago, that they owed me money hundreds of dollars in reimbursement, actually lied to the Revdex.com...I received not an understanding tone, but a argument response! I then asked for the Manager, the person said he was (right like the Manager makes sales calls!), finally I was given to someone else, who likely wasn't a real Manager, and then argument continued....NOT EVER did anyone care to listen to what happened a few years ago, instead they wanted to insist that I must have signed up with them again....which I would NEVER do When finally the guy admitted it must have been through another Company that is affiliated with them, he said he would note not to call meA co worker asked me, were you on the phone with the same company from a few years ago, I said yes....she laughed that this was still going on ...they should be closedAND they promote on their Website Revdex.com Approved, that is how I got here, I clicked on it to see these approval comments and they were all COMPLAINTS!! And my Complaint was never resolved!!!