Zaapaaz, LLC

In some aspects they did good work and in others they did not. I am a single person and money is not easy to come by, but I saved enough money for a home improvement project. I went through a website for someone with good recommendations and they were one of them. Should have gone through Revdex.com. They estimated one thing and did something other than what they quoted. I had them redo my front porch and put up some new vinyl on the ceiling where the previous owner had installed sheet rock. Well it is wavey and uneven and there is places where the trim does not meet. Called them to fix it and they sent someone supposedly one day to do the repair and could not tell anything was done. Texted him back and sent a picture to show him and he promised the next rainy day he would send someone out. Well no one has showed up, this has been going on since April. Guess I will have to pay someone else to fix what they didn't. They kept on suggesting other repairs to make, glad I didn't do them.

No contract was provided.  Immediately after inserting my credit card information for payment, I chatted online with a live agent to confirm my order had...

processed correctly since I didn’t receive immediate summary or confirmation of the order.  I was informed that the order had processed and I would receive an email confirmation within a few hours.  When I finally received the confirmation I checked the spelling and quantity.  I never noticed the errors with my billing and shipping address or the band size error.   I have attached a copy of the email for your review. 
When I contacted wrist-band.com a representative ([redacted]) admitted they have had some glitches with their website, however would not offer any resolution to the problem and suggested even that I replace the order for express deliver at $[redacted].  The initial order was $[redacted].

Recommended by HomeAdvisor.com, these were the people that bothered to respond to my request for service. Temporarily incapacitated by a recent surgery, I asked them to repair gutters damaged by others during my roof replacement, which they did promptly. Repairs seem to be holding. I also asked in adding a storm door, in which they were also interested. This was a little more involved and to be fair, they were not particularly familiar with the brand of door I purchased. It took longer than I am sure they'd allowed, and on the next day, the boss showed up to inspect and make minor improvements to the installation.

All-in-all the work turned out satisfactorily for this customer whom is both a perfectionist and one who is intimately familiar with construction techniques. It was unfortunate for them that the job took longer than they'd expected. Unfortunate also that I had to make a hands-on presence. But they stayed with the job cheerfully until I was satisfied and never hinted at anything other than the agreed price. It must also be noted that they responded when no one else did and showed up when they said they would. They did exactly what they said they'd do for exactly what they said they'd charge, and were very pleasant all the while. These are qualities that are not always readily available when searching for assistance with repairs. Actually one of the better hiring experiences I've had.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  As previously mentioned and acknowledged verbally by [redacted] at wrist-band.com, “There’s a glitch in their ordering system”.  During the ordering process I used my “Back” button on my browser and went back into the order.  [redacted] confirmed that doing so is what likely caused the problem.  The “default” band is the ¼” band, and therefore going back changed the band size as well as the shipping information I’d entered.  Knowing there’s a problem with their online ordering system and not correcting the issue is negligence on the company’s part.  I am therefore requesting a full refund. 
As far as offering a discount; yes, the company did offer 5% discount if I wish to reorder the bands in the original size requested ( ½ “ ).  It was only going to cost me an additional $[redacted]!  Not acceptable.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  My order was remade and I received it via [redacted] yesterday afternoon.
 
Thank you,
[redacted]

This order was never charged for any additional amount at all.Also the charges being claimed are very well informed on the order receipt at the bottom as disclaimer which you can see on the order receipt attached for this customer when the order is placed.
Also we provided sufficient...

screenshot proof showing the charges being effective.
Once customer updated us that he had personally picked up package form [redacted] facility we immediately opened a dispute with [redacted] for the same to be investigated.
We have never charged the customer so far and intact replied to him in writing that his response and cooperation was appreciated and we will recheck the issue with [redacted] as they did charges us as the shipper for that cost on the order.
The customer was never contacted again and we have no idea why he felt of being "scammed"
Also we never save any customer banking information to maintain privacy of customers.
If we had to charge on any card on files which we don't have we would have done that already and not contacted customer for any approval for the cost.
Attached are all proofs.