Zaken Corporation

Review: They charged me $174 to join, plus $2500 for supplies and my own website, yet have failed to give the support they guarantee.Desired Settlement: I'd like my money refunded, a total of $2674.00.

Business

Response:

This business associate’s “Statement of the Problem” is extremely brief – so there’s not very much information upon which we can conduct a thorough analysis, followed by our provision of a direct response to the specific ‘issues’. He simply mentions the amounts which he invested in his own personal business venture, and then claims that our company “…failed to give the support they guarantee” - which is essentially untrue. Our Customer Relations Dept has been wanting to discuss this matter with him for the past couple of weeks. If he would simply contact one of our representatives in that department at his very earliest convenience, perhaps additional explanations and clarifications (if needed) could easily be provided to him.

Meanwhile, all of the business materials (and most of the special services) specified for fulfillment under the terms of his business order requests have already been provided. With such professional business services duly rendered to his benefit in good faith (at significant company expense), no full refund of his investments can be considered either reasonable or equitable. Plus our company does not “fail” to provide adequate after-sale service and support. All of our business support divisions (i.e. Customer Service, Customer Relations, Business Coaching, Business Mentoring, and Web Tech support) are readily available – and can be contacted by phone, fax, email, or other means at any time. Appropriate “support” is certainly available to this associate, just as it is for any of our independent business associates who might need or desire it.

Review: My 77 year old mother-in-law received a mailer for Zaken Corporation offering a work from home business opportunity starting at $147. She sent in her money, and the company sent her a packet on how to sell merchandise for Zaken. Shortly after, they called her with a web site option for more money to the tune of $2,500! She told the representative, Daryl, that being retired she could not afford that price. He told her, Its okay, you can make monthly installments. So, after his persistence, she agreed. Her bank was drafted the first $1,000, but after a month or so she received a letter from an attorney demanding payment or be turned over to the credit bureau. Being shocked, she contacted the attorney, who was more than eager to work out a deal, and he magically waived his $900 by her paying the remaining $1,500 right then using her credit card. So she did. In the meantime, my mother-in-law came down with health issues that prevented her from pursuing the whole work-at-home idea. She spoke with Daryl about her situation and asked if she could be refunded at least some of her money. She was willing to let them keep $1,000 and they would only need to refund her to $1,500. Daryl NEVER returned her calls. It was only after all of this that my mother-in-law realized that this company is notorious for its misrepresentations, incomplete disclosures regarding costs for start-up, and high pressure sales. In fact, the Revdex.com indicates a high number of complaints for this company. People report after purchasing the package, the company does not come up with buyers for the merchandise, does not pay for the liquidated merchandise and does not cooperate with the customers at all. I am filing this complaint on behalf of my mother-in-law who is one of the sweetest people on Earth, who was taken advantage of and treated disrespectfully by a notorious money grubbing company. My hope is they see this complaint and chose to do the right thing and refund her ALL of the money they took. BFowlerDesired Settlement: My mother-in-law is too kind. She would be happy having only $1,500 refunded. I believe they should refund the ENTIRE $2,500! [I would also hope they spend some time reviewing their shady business arrangement.]Feel free to contact me, on my mother-in-law's behalf if a settlement is even negotiable.

Business

Response:

Review: On 6/13/2012 received a package in the mail from said company,and my wife wanted to try it and see if it would do what they said. Mailed out a check for $164.00. 6 weeks had past when we got a lead on some cooler de-oderizers a gentlemen was wanting to sell. We conversed with him by phone & e-mail. Contacted The Zaken Corporation with the lead and to no avail of the Zaken Corporation, was told "we don't handle that". So asked for the refund back and was told," we would have to wait until the two years were up, and then request the refund. It has now been 20 months and when I go to call the 1(800)840-0346 it comes up for a Fussion Iion Bands. Mr Tiran Zaken I'm so very disappointed. Please just give us back our moneyDesired Settlement: On the contract I signed it states ($250.00 money-back guarantee good for 2 full years. No questions asked

Review: Due to company procedure I was unable to stop process of payment and they took money out of my account taking my income tax check. Company now bankrup

After numerous phone calls to the Zaken Copr about my wanting to stop payment on an order for a program, I was shocked to see they had gone ahead and taken the last half of the payment out of my account. I have since learned that the rep I was in contact with had been ill for several weeks. I left numerous messages of the situation and my need for a response. I got none. Out of frustration I did contact the PA Attorney Generals office. I November of last year I got a call from someone who said they were with the Attorney Generals office that the company had gone bankrupt.At that time a friend of mine said the Attorney General doesn't phone people with info like that. I the Zaken Co hasn't gone bankrupt then I still want to try to get my $2700 back. I have receipts and papers from the PA Attorney Generals office. In one of the reports the AT Gen received from Zaken said that all of my phone recording were lost in archieve. I sure could use this money that I feel was taken from me wrongly and if not I sure want to be included in any group action if one is every taken against them.I lost a total of $5000 with this company. I don't think that's a minimal amount.Desired Settlement: I want the $2700 back, the other money for different programs is a mute point. The way they ignored me about this situation really urks me to no end. Hearing from you with any suggestions of what I may further do in this matter would be appreciated Thank You. Alice K. Mascherma

Review: My complaint is: I want my money back from The Zaken Corp. Quick Sell Liquidations program which I signed up for as a partner/sales associate. It cost $2150 for the Mentoring program plus $176.21 to signed up. I took the cause and completed it within the 30 days required to start making money. I also referred many business owners/sellers who wanted to liquidate their overstocks/closeouts consumer items to them. After 3-4 months they did not buy or sell any the items I referred to them They guaranteed that if I follow their mentoring program, I would start making money 30-45 days after I refer the first few consumer items, which I did. I was very disappointed, frustrated and stressed out because I felt that their business was a scam to get people like myself who were looking for business opportunities to make money during the economic recession, false hope. After I complaint to the owner, Mr. Zaken, with no response and also to their sales manager, Keith several times, told me that they could not find any buyers for the items I were referring to them, when they were advertising that their business were making money and it was recession proof. I was going through a tough financial hardship because of the economy and needed a second source of income, when I received their flyer advertising their business in the mail. I decided to spend my hard earn money to take advantage of the opportunity, which turned out to be a huge disappointment. When I first signed up I paid $176.21, a few week later I was contacted by a Mr. Sid from Zaken encouraging me to sign up for their mentoring program for an additional cost of $1995 with $500 down payment and the balance to be pay over 12 months and guaranteed that I would make a higher commission faster and have a coach to show me the ropes and that I would get back all the money I spend after I make my first 3 sales. I could not afford to keep making the monthly payments because they were not finding any buyers for the items I had referred to them.Desired Settlement: I want them to refund all the money I paid them for their false promises, which is $1246.00.

Business

Response:

Basically, we can only apologize for any disappointment and frustration which this particular business associate claims to have experienced – but all of the events described in this complaint statement occurred more than 1 year ago! And the allegation that our company “guaranteed” any specific level or ‘timeframe’ of success and profitability is completely untrue. This complainant did not invest in “false promises” (as no such “promises” could ever be made), our highly successful business operations should certainly not be stereotypically described as “a scam”, and all of the business services specified in her business order request were fulfilled and duly rendered to her benefit in exchange for the payment(s) received. Her statement contains the remark, “I could not afford to keep making the monthly payments…”, and as a matter of fact only 4 out of the possible 12 monthly installment payments were ever charged to her, under the authorized terms of her personal payment plan arrangement. All of the remaining monthly payments, becoming due and payable over time in that payment plan, were cancelled and never charged – even though they were necessary (and expected) fair compensation, helping to cover the costs and expenses of all those services which had already been rendered to her benefit. So with the eventual termination of those remaining (owed) installment payments, our company has actually taken a small loss in its business relationship with this associate. She’s not the only one failing to make money in this particular scenario. Finally, of all the various independent home business opportunities available throughout the media these days, ours is certainly the most “recession-proof” of all. Nevertheless, in the current economic climate, even the very best business endeavors (having the highest probability of financial success) are unable to offer any absolute guarantee of personal profitability. That’s just reality. However (and on the contrary), what should be considered rather ‘unrealistic’ is any expectation that a ‘refund’ of payment(s) made to cover the cost of many types of business services properly fulfilled and duly rendered ought to be provided – especially when those services were already rendered over a year ago, and the remaining payments for those same services have already been terminated and will never be charged. It’s also true that this associate was/is in-line to receive 100% of her investment payments back again after consummating her first three commissionable merchandise transactions. Our company can't make it any more fair and equitable than that. Many of our independent business associates have no difficulty achieving this goal.

In conclusion, it should be noted that our company was not the party responsible for ‘rejecting’ each of the liquidation-eligible consumer product samples she submitted. In the opinion of our consumer product sales department staff, those samples had adequate levels of inherent quality, plus a reasonably set per-unit asking price, to be accepted by and ‘sold to’ our extensive network of interested buyers. Our sales department staff tried very hard to culminate the sale of those product submissions for her – but many of the potential buyers in our network unexpectedly proved to be quite ‘fickle’ about those offerings, and simply would not agree to purchase the quantities being offered at the per-unit price(s) being asked. Additional attempts (urging the product providers to be ‘flexible’ in their prices for the purpose of accomplishing a completed sale of the products), were made, but eventually proved unsuccessful. Ultimately, it was the network buyers themselves (not our company, or its sales staff) which were responsible for the ‘rejection’ of those product submissions. Once again, our company duly rendered all of the business services specified and expected in exchange for this associate’s (partial) payments. Sorry, no “refund” can possibly be justified.

Business

Response:

Despite some unforeseen, unexpected difficulties in the overall success of our business relationship with this complainant/business associate, plus a few differences of opinion about how certain events transpired, it is our company’s intention to comply with the action(s) she has suggested here in her rebuttal to our initial response – for the purpose of having this issue ‘dropped’ and the complaint case ‘closed’. We have contacted the firm of Roma, Murphy, & Horowitz (the payment collection agent involved in this scenario) with a request that any/all future monthly installment payments still remaining due and payable under the terms of her original payment plan arrangement, now be Cancelled – establishing a “zero balance” on her account, with no detrimental effect upon her personal credit report rating. However, despite the fact that this request has been submitted more than once, a formal response from R, M, & H confirming that these things have been accomplished has not yet been received and remains pending at this time. But since the ‘automatic’ timeframe allowed for our response to this ‘rebuttal’ (‘rejection’?) has nearly expired, we express our anticipation and confidence that the desired result will soon be attained – pursuant to our request on this complainant’s behalf. Once confirmed, it is believed that these actions will have achieved a reasonable ‘compromise’ settlement of this complaint – as suggested by the complainant herself. The Revdex.com is welcome to request further information from us in the coming weeks, for the purpose of confirming that the desired steps have been completed by our company's collection agent, Roma, Murphy, & Horowitz. – and we will also contact our associate/complainant directly, with that same confirmation once it has been secured.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9625625, and find that this resolution is satisfactory to me.

On the condition that the business will follow up with proof from their collection agency have cancel the collection of the balance owe on the

Review: I joined the Zaken Liquidation Club after receiving information about the guaranteed one time purchase fee of $104 for the self-employment Business in the mall. When I received the kit which included instructions and a list of liquidation resources I was also sent information about boosting my income for an additional cost. I decided this would be an ongoing effort to get me to purchase more & wanted no part of it. I immediately contacted Zaken told them I wanted to return the kit for a refund. They told me what I needed to do. I returned the package per their instructions and after several weeks with no refund, I contacted Zaken on May 24, 2013 Jamie confirm they received the returned package. I have tried unsuccessfully on numerous occasions for the last several months to get my refund to no avail.Desired Settlement: A refund of $104.00 for the kit.

Review: Basicly ; Zaken Corp. did not give me a FTC (16CFR 437/5.5 FTC Act) request Presale disclosures FTC (Federal Trade Commission) lists for Business opportunities with 7-14 days room for me to make payment or sign contract and spoke deceptive contradiction empty terms/promises of refund – to heartlessly take me for $5100.00. Leaving me in financial ruin by sneaky tactics and not refunding me. I list contractual law & FTC rules Violated amounts of refund are listed in the attached (each item that adds up to $5100.00).Desired Settlement: Refund me in total for many deceptive practices listed and affiliate salesman to keep his word as stated to refund me in full. D.S.ext.244.

Business

Response:

Review: They were slow in sending me the products and when I had questions I called them and was told to let a message but the mailboxes were full and call back later. After calling numerous times they just didn't answer and there was no way to let a message. They got money from me and I got nothing in return. My website didn't come up on line and there was no accountability.Desired Settlement: I would like my money refunded to me.

Review: I am writing inquire about the Zaken Corporation. I signed up with them for a work at home job hoping to make a little income from my investments, as it turned out all I did was invest with no returns. I invested about $15,000.00, in all. I still owe around $8,000.00 in credit cards and from the calls I make it seems they are no longer in business but they’re probably working under another name. Now I have all this envelopes, stationary, business cards, post cards, money cards with their return address. I paid for advertising their stuff. I send you a sample of some of this its of no use to me. I have still got $8,000.00in credit cards I owe. The last $3500 I invested with a coach named D[redacted] for the www.barnesliquidation.com. This was July 19, 2013 package w/ 6mo. of SEO maintenance. He told me how I’d be making all this money and he would make sure I did if I didn’t, he would return everything I had paid into. I am 76 yrs old and live on soc. security – 954.00 per mo. I can not afford to pay off these credit cards. I’d be 90 yrs old before they’re paid for. I also had to cash in my CD’s to pay on other things from them. Please help me if you can. I’m sure he/they have scammed other people, I’m not the only one. I have all my papers and invoices from Zaken since the beginning if there’s anything you need let me know. I have three potfolios: Zaken Liquidation – Quicksell Zaken profit showing plan – mail order dealer plan For profits – A division of Zaken Liquidation. I had to pay for postage on everything sent out, but as you noticed everything has their return address on it so they get it and you never see it. All you do is pay.Desired Settlement: Refund

Review: I am filing this complain for my father, an 86 year old veteran, who has requested a refund of a substantial amount of money that he thought was being invested in a business venture with the Zaken Corp that has resulted in nothing but empty promises and massively large credit cards payments. My father has requested numerous times to have his money refunded for this "no risk" program initiated with mail fliers due to non-delivery by this company. To date he has received no money and the last contact my father has had with anyone from the company, mail or telephone, was Labor Day, 2013. As a child, I remember getting up AND going to bed without seeing my dad because he worked rediculously long hours to provide for our family. It sickens me to see this company take advantage of him and steal his once comfortable retirement into living paycheck to paycheck with what I consider to be nothing more than a mail fraud scheme. Shame on you, Zaken Corp!!! Please help me to help my father get his money back and punish this company for taking advantage of so many people.Desired Settlement: I would like to see all charges refunded including interest and over limit fees that have resulted. Dad claims he had not authorize most of the charges, was never given any invoices for the purchases and believes some may have been duplicate charges for the same items. They have helped to ruin his credit with their sneaky activities.

Review: it was amoney back garentee deal for 90 days witch ioppted out off after 7days I did not receive my 104.00 dollars backDesired Settlement: all I want is my 104.00 dollars back

Business

Response:

This ‘complaint’ issue has been completely resolved by the processing of a full $104 refund credit to our business associate’s charge/debit card account – completed on 6-4-13 in our company’s payment/refund processing system. Since this refund processing was completed about one week ago today, the complainant should (already) be able to confirm the $104 credit applied to his account by contacting his bank or charge card company customer service representative. We apologize for the unusual delay in processing this particular refund credit – based upon an eligible business course package return. However, at one point in time (specifically on 4-9-13 @ approx 1:37 PM, PST) this former associate had entered into an agreement with our Customer Relations Dept agent that he would Not cancel his participation in our company’s business program, Nor continue seeking an eligible 90-Day package-return refund. This was (partially) based upon our Relations agent’s offer to provide him with a couple of complimentary supplemental business tools (i.e. a few business directory listings and free business postcards), as well as put him in direct touch with our Business Coaching and Customer Service Dept for free assistance and advice. Based upon that (informal) agreement, it was therefore expected that he would not return his basic business course package after all, but rather use the complimentary business ‘tools’ being provided for working his independent home business diligently and successfully instead. Therefore….while it’s not intended as an ‘excuse’, but just a good ‘reason’: when his basic business course package was eventually returned & quite unexpectedly received here, the contact and communication Notes entered into his business associate’s computer profile disclosed the history of his recent communications with our Customer Relations agent – and his ‘surprising’ program package return wasn’t handled pursuant to routine return/refund procedures. Instead, it was referred back into the Customer Relations Dept for further consideration and (possible) subsequent actions, thereby generating a rather unusual delay in the (normally prompt) refund credit processing.

Review: Received info about becoming a liquidation agent for the company. Decided to give it a try after some thought and a little research. Purchased the info kit. Received kit in about a week. The day after, I received a phone call from one of their reps. trying to pressure me into spending $2500-$3000 on a website and other materials. At this stage I explained not interested at the moment, because I haven't had the opportunity to completely read over everything in the info kit that I just received 12 hours prior. After finally finish reading over the materials, (mind you the kit cost me roughly $89 I decided to start with some post card to get me started. I ordered a 1000 post cards with my agent number to be printed on the cards. This cost me $139 incl. tax. After the Zaken Corp. debited my account, I received an email with transaction number, a description of what I ordered, a tracking number and the amount of time it would take to complete the order.It indicated up to 14 business days. This was on April 25th. I was find with that. When it got to 18 business days, I called to check my order. They gave me the run-around about it being a slight delay. On business day 21, I decided to email them about my order. They never replied. So now business day 28 has arrived, which was a Monday, so I called and was told my order would be there no later than the up coming Friday. My order didn't arrive. In fact I checked the tracking number and UPS still haven't received a pick up. So I called, got the run-around again. The lady asked my what is it that I need to know and I explained that it has now been 32 business days and my order still has not been completed. As I told that I no longer was going to do business with them because I believed they are a scam, she rudely interrupted and told me to wait a minute, put me what I thought was on hold, but she transferred me straight into a voice mailbox. I left them a message to refund my money and told them they were a scam. And that's what I believe.Desired Settlement: The cost of the info kit of $89 and the cost of the order of post cards that as of this writing is 33 business days and counting. Consider the info kit in the mail.

Business

Response:

There’s simply no accounting for what members of the average consumer public will choose to ‘believe’ these days. Our company resents any unfounded and stereotypical insinuation that it is some type of a “scam”. And the business support agent handling this complainant’s phone call one day did exactly what she was required to do – immediately connect him to the Customer Relations Dept for further discussion about his inclination to cease doing business with us – apparently accompanied by his intention to request a refund. It simply happened that our Relations Dept is quite busy much of the time – which inadvertently resulted in his properly-connected phone call ‘transfer’ being relegated into that department’s voicemail system – because all of those agents happened to be busy on other calls at that particular time. No mystery…and No ‘mishandling’ of his call, really. But if that type of event results in our company instantly being labeled a “scam”, then most of the major companies in business today are also in a great deal of trouble!

There was an unexpected (and completely unintentional) delay in the processing of his order request for custom-imprinted ‘personalized’ business postcards. For that we can only apologize. But very shortly after the filing of this ‘complaint’, that specific order of personalized business postcards was successfully delivered by UPS (With Signature Confirmation) to this business associate’s address. However, we’ve heard nothing further from him about this (or any of his other ‘issues’) since that time, and optional, personalized (i.e. custom-imprinted) business materials are obviously non-refundable – once processed and successfully delivered to their rightful owner. Such imprinted materials can never be reused, recycled, or returned into our company’s inventory/stock – they can only be utilized by the party whose personal information is printed upon them. They should never be returned here again – they will only be re-shipped back into their owner’s possession. Refund Policy for such materials dictates that credit for their payment can ONLY be achieved by that business associate ultimately achieving the designated level of commissionable sales/profits while working their independent home business. After making plenty of money for themselves (and for our company as well), their original payment amount can be returned to them again – in accord with the specific (and clearly-stated) type of refund policy affiliated with a business associate’s supplemental investment in such materials. Nevertheless, due to the comparatively long delay experienced in the processing & shipment of this associate’s personalized postcards order, it might be possible to negotiate some type of pro-rated partial credit percentage in our Customer Relations Dept. – if he cares to contact them again in that particular regard. Representatives in that department will be alerted to such a possible eventuality, and will also be advised to determine what an equitable settlement ought to be under these 'special' circumstances.

However, the “info kit of $89” (i.e. his basic business program package, or instructional business ‘course’) was shipped to him with a confirmed UPS delivery on 4-22-13 at approx 1:37 PM, local time. Despite the fact that he states in the “Desired Settlement” section of his case that we should “Consider the info kit in the mail” – No program package return has yet been received here! Therefore, No eligible refund credit has yet been processed for him. And the guaranteed 90-Day Return-for-Refund Policy associated with that particular program is due to expired on July 22, 2013 (i.e. 90 days after the UPS confirmed delivery of his basic program package). Although he’s still currently eligible to receive a guaranteed $89 refund on his program investment (upon receipt of his returned package), time is now of the essence – as he now has only 3 weeks remaining to complete his package return while still eligible for the desired refund. So….if he will follow-through on his own personal statement by simply complying with the easy and reasonable terms of the policy to which he originally agreed, our Customer Relations Dept will promptly process that portion of the refund credit(s) he’s seeking in resolution of this ‘complaint’. We believe this position is reasonable and completely fair. Nevertheless, further discussion and/or clarification are always readily available in our Customer Relations Dept. (by phone, fax, email, or letter).