Zeigler Chrysler Dodge Jeep Ram of Downer Grove

Complaint: [redacted] I am rejecting this response because:Although Phil has repeatedly told different individuals he sent out the paint kit, it has never arrived at our homeSo either Phil has the wrong address he sent it to or it was never sent originallyWe never received it nonethelessI also take it from Ziegler's response, that if there are any problems with the three spots that were repaired prior to my accepting the vehicle from an outside vendor of Ziegler, that Ziegler will resolve at their own expense taking care of and correcting such problem, if they occurMaybe Phil can send out paint kit requiring our signature to make sure it arrives to resolve thisThanks Sincerely, Martha ***

The only way we have to run some ones credit is for that person to provide us or a 3rd party via the internet or phone with their personal information We have no way to just randomly get people Social Security # and or other personal information to pull credit It is my understanding that she must have inquired through a 3rd party website and that is how we received the info On 3rd party leads we do not run credit until the customer comes into the store to see what their options are We had authorization to see credit before she arrived here but we didn't run it until she started looking at cars While I understand she is worried the inquiry is going to lower her credit score that is not a true statement Inquires have little to no impact unless they are being run in excess That being said we will in a effort to be good stewards to our customers and potential customers make a attempt to have the inquiry removed

On August with *** miles, we made customer aware that he needed rear brakes replacedHe stated that he would do himselfOn April with miles (7k miles after recommended), customer brought car in with rear brakes squeakingFound right rear brake pads worn down and left side newerCaliper slides were not lubricated at time of prior repairs when customer performed rear brake job causing right rear caliper to freezeReplaced rear brake pads and rotors per customer requestCaliper slides were all lubricated and freely movingNo caliper was seized after repairsOn May with miles, customer brought in vehicle for brakes squeakingDealer could not duplicate problem and repair order was documentedDealer stated that surface rust can make noise from brakes - condition per manufacturerOn September with miles, customer brought in for brakes squeaking, and again was informed that surface rust can cause problemThere was no indication of excessive wearOn February with miles, customer brought in for brakes squeaking and dealer replaced rear brake pads and rotors under warranty as time goodwill gesture for customer satisfactionNo excessive wear was evident at this timeOn September with miles, customer brought car in for squeaking noiseFound noise coming from front brakes due to rust forming on rotorsOn July with miles, customer brought car in for squeaking noise and burning smell from right rear tires areaFound that right rear caliper was seized and need to be replaced along with rear brake pads and rotorsCustomer approved repairsWe will not be reimbursing any repairs at this time due to conditions to vehicleThere was no caliper repairs needed on the date that customer brought in for squeaking noise from brakes the first visitThe first visit for squeaking noise was after customer performed repairs himselfcharacteristics from braking system wear is evident on all repair orders

Complaint: [redacted] I am rejecting this response because: My credit card company has resolved the issue Sincerely, Chris O***

Complaint: [redacted] I am rejecting this response because: This answer does not address my concern with the refund of my $deposit The issue seems to be taken more personal and the fact that I purchased a vehicle at another dealership I am not understanding how holding onto my $deposit is beneficial to your company when in fact you're saying that you will return it to me once the vehicle is sold My intention was never to inconvenience Ziegler dealership but is apparent that your intentions are to inconvenience me and my family Sincerely, Jay [redacted]

Mr [redacted] Please accept my apologies this is the first time myself or any of my management team has been made aware of your concerns Typically we will only include the keys that we have for a used vehicle because of the fact that most manufactures have to supply the keys specific to their makes This is a logistical nightmare for us to handle as most cars have to go to the specific brand dealership for the programing of the keys It is my understanding that we had contacted the previous owner of the vehicle in this case and are waiting for them to drop off the 2nd key We did do a detail/air treatment to the vehicle and from the sound of your complaint it was not enough That being said we will arrange for it to be done again with a better attention to detail I am going to have someone follow up with you this morning to make all of the arrangementsThank You Brian [redacted] GM/VP

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for taking the time to respond and informing me this will be taken care of for future customers, as I feel it is important that this will not happen again to other buying customersI will note on my [redacted] post that your company did take the effort to make things right and would take this into consideration when ready to purchase another vehicleMy address is:Hailey R [redacted] ** *** Sincerely, Hailey R [redacted]

We have been working with the customer to get all of the issues resolved As of 9-10-all of the customers requests for repairs have been meet and we are waiting for her to pick up her car She is aware of what will are willing to offer at this point The following with be the offer years of maintance, a warranty to cover the interior and exterior, a upgrade to her remote start and factory to dealer cost on Weather Tech Mats At this time this is all we are willing to offer

The paint is covered for the duration of the basic warranty as outlined in the owners manualGeneral Sales Manager Phil [redacted] stated that he sent out a touch up kit to the customerI will pass this information on to Mr [redacted] for resolution

Good afternoon- In regards to case * ***We did repair the ding for the customer when he asked us toHe called us the following morning to let us know about the heat shieldAt that time we offered to contact Roadside Assistance for him to have his vehicle sent to the
closest Chrysler Dodge Jeep storeThat wasn't acceptable to the customerHe said he would only be satisfied if we took the car backWe told him that was not an optionWe are unaware of any accidents the car may have had prior. Sincerely,Phil N*** General Sales Manager ***

Hello, I apologize once again for the miscommunication with the features it stated online and the inconvenienceWe have a new employee helping with the descriptions and have personally spoken about the situationI have spoken to our Managers and we are more than happy to set you a
set of Weather Tech Mats for your vehicleWhat address can we send the mats to? We can get them sent out today for you. Please let me know if you need anything else.Sincerely,Phil N***General Sales Manager***

Revdex.com:
I have been contacted by the business and they have agreed to give me the missing key and the treatment to my vehicle to remove the smell in the next 7-business days.
Sincerely,
*** ***

I am sorry to see that the customer has left the part out about conversations that he had with our staff prior to have us factory ordering the vehicle to his unique specifications I also didn't see in his complaint that when we tried to locate this unique vehicle for him that there was not
one within miles because it was so specific to his liking not the general public Essential ordering a vehicle is the same as a entent to purchase I think that we are being very fair in the way we plan on refunding the customers money at this timeAlso I would like to mention that the customer says that it was a much better deal where he purchased the vehicle he boughtI would disagree because he bought the complete opposite car to what he ordered and did not give us the opportunity to even match or beat the deal he was givenWe had a open line of communication with the customer the whole time until he told us he bought his new vehicle With any luck someone else will want this very specifically built vehicle and at the time we sell will be glad to refund him the deposit for the car he ordered

To whom it may concern- Regarding case number #*** Upon speaking to Jose ( salesman ) and Peter W*** ( used car manager ) this is what I 've learned. We did let our customer know that someone was coming to look at the rimsWe never said that the rims were being repairedIn fact,
due to the fact that the rims are a chrome cladding, they are not able to be repairedThe car wasn't serviced here so we do not have all of the service records in our databaseWe would be happy to provide the customer with a *** if he would likeIt is our opinion that we did exactly what we said we were going to do for this customer Sincerely, Brian M***

As I have said on other numerous occasions our cancelation policy has not changed in 15yrs that I am aware of. All cancelations have to be in writing with a odometer statement. Anna in fact is the person that told me she verbally canceled the warranty and my statement to the **
office was only repeating her version of what happened. She had the benefit of the warranty for the approximate 2yrs of ownership of the vehicle and we canceled the warranty when she provided a written cancelation. Please accept my apologies for any misunderstanding she may have. At this time we consider the matter closed

Through my reviewing the deal and speaking to all of the involved parties we will be refunding Mr***l $We have already cut the check and it will be mailed todayThere obviously was miscommunication between us and Mr***l while working the deal Again, we do not think anything
we did anything wrongIn the interest of keeping Mr***l satisfied we will send him a check

My name is *** *** I am the Service and Parts Director at Zeigler CDJR of Downers GroveI called *** *** and spoke to her on 5/17/at approximately 10amI explained that the most pronounced vibration was related to the drivetrain/drive line of the vehicleUpon completing this repair, a
much smaller vibration was revealed coming from the tiresafter replacing the tires all vibrations/wobbles were gone*** *** was satisfied with the explanation of the repairs and was appreciative of the call

Complaint: ***
I am rejecting this response because: the response has no offer to reconcile
Sincerely,
Michael S***

Complaint: ***
I am rejecting this response because:They should have provided me the full refund right awayI will continue to work with them on this to resolve this matter
Sincerely,
*** ***

I am having a hard time following the last response. The customer received a copy of the check as well as the check that she deposited for the full prorated payment of the refund that she was owed. She is welcome to come in M-F between the hours of 9am-5pm to receive copies of any documents she would like as apparently what we have given has not been what she is looking for. She can call me directly at *** to schedule a time This is the first time she has mentioned noises to me and I would be happy to have our service department look at and advice on what the repairs will cost and or be needed