Zeigler Chrysler Dodge Jeep Ram of Downer Grove

Good morning.We had the paint concerns addressed by our body shop vendor. With respect to the touch up paint, that has been mailed to the home address and should have now arrived. The warranty on the paint on the entire vehicle against defect is 3 years or 36,000 miles, whichever occurs first as...

outlined in the owners manual. The fuel tank was filled at delivery. If there any other questions or concerns, please feel free to reach out to us. THank you.

Complaint: [redacted]
I am rejecting this response because: My credit card company has resolved the issue.
Sincerely,
Chris O[redacted]

Complaint: [redacted]
I am rejecting this response because: This answer does not address my concern with the refund of my $500 deposit.   The issue seems to be  taken more personal and the fact that I purchased a vehicle at another dealership.   I am not understanding how holding onto my $500 deposit is  beneficial to your company when in fact you're saying that you will return it to me once the vehicle is sold.  My intention was never to inconvenience Ziegler dealership but is apparent that your intentions are to  inconvenience me and my family.
Sincerely,
Jay [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The only way we have to run some ones credit is for that person to provide us or a 3rd party via the internet or phone with their personal information.  We have no way to just randomly get people Social Security # and or other personal information to pull credit.  It is my understanding...

that she must have inquired through a 3rd party website and that is how we received the info.  On 3rd party leads we do not run credit until the customer comes into the store to see what their options are.  We had authorization to see credit before she arrived here but we didn't run it until she started looking at cars.  While I understand she is worried the inquiry is going to lower her credit score that is not a true statement.  Inquires have little to no impact unless they are being run in excess.  That being said we will in a effort to be good stewards to our customers and potential customers make a attempt to have the inquiry removed.

Complaint: [redacted]
I am rejecting this response because:Although Phil has repeatedly told different individuals he sent out the paint kit, it has never arrived at our home. So either Phil has the wrong address he sent it to or it was never sent originally. We never received it nonetheless. I also take it from Ziegler's response, that if there are any problems with the three spots that were repaired prior to my accepting the vehicle from an outside vendor of Ziegler, that Ziegler will resolve at their own expense taking care of and correcting such problem, if they occur. Maybe Phil can send out paint kit requiring our signature to make sure it arrives to resolve this. Thanks.
Sincerely,
Martha [redacted]

On August 24 2015 with [redacted] miles, we made customer aware that he needed rear brakes replaced. He stated that he would do himself. On April 11 2016 with 42556 miles (7k miles after recommended), customer brought car in with rear brakes squeaking. Found right rear brake pads worn down and left...

side newer. Caliper slides were not lubricated at time of prior repairs when customer performed rear brake job causing right rear caliper to freeze. Replaced rear brake pads and rotors per customer request. Caliper slides were all lubricated and freely moving. No caliper was seized after repairs. On May 12 2016 with 43085 miles, customer brought in vehicle for brakes squeaking. Dealer could not duplicate problem and repair order was documented. Dealer stated that surface rust can make noise from brakes - normal condition per manufacturer. On September 1 2016 with 45653 miles, customer brought in for brakes squeaking, and again was informed that surface rust can cause problem. There was no indication of excessive wear. On February 16 2017 with 49179 miles, customer brought in for brakes squeaking and dealer replaced rear brake pads and rotors under warranty as 1 time goodwill gesture for customer satisfaction. No excessive wear was evident at this time. On September 27 2017 with 51448 miles, customer brought car in for squeaking noise. Found noise coming from front brakes due to rust forming on rotors. On July 22 2017 with 52787 miles, customer brought car in for squeaking noise and burning smell from right rear tires area. Found that right rear caliper was seized and need to be replaced along with rear brake pads and rotors. Customer approved repairs. We will not be reimbursing any repairs at this time due to normal conditions to vehicle. There was no caliper repairs needed on the date that customer brought in for squeaking noise from brakes the first visit. The first visit for squeaking noise was after customer performed repairs himself. Normal characteristics from braking system wear is evident on all repair orders.

We have been working with the customer to get all of the issues resolved.  As of 9-10-16 all of the customers requests for repairs have been meet and we are waiting for her to pick up her car.  She is aware of what will are willing to offer at this point.  The following with be the...

offer 2 years of maintance, a warranty to cover the interior and exterior, a upgrade to her remote start and factory to dealer cost on Weather Tech Mats.  At this time this is all we are willing to offer.

Mr. [redacted] Please accept my apologies this is the first time myself or any of my management team has been made aware of your concerns.  Typically we will only include the keys that we have for a used vehicle because of the fact that most manufactures have to supply the keys specific to...

their makes.  This is a logistical nightmare for us to handle as most cars have to go to the specific brand dealership for the programing of the keys.  It is my understanding that we had contacted the previous owner of the vehicle in this case and are waiting for them to drop off the 2nd key.  We did do a detail/air treatment to the vehicle and from the sound of your complaint it was not enough.  That being said we will arrange for it to be done again with a better attention to detail.  I am going to have someone follow up with you this morning to make all of the arrangements. Thank You Brian [redacted] GM/VP

After 8 points of contact prior to and just after making this factory order the customer was well aware of his obligations.

The paint is covered for the duration of the basic warranty as outlined in the owners manual. General Sales Manager Phil [redacted] stated that he sent out a touch up kit to the customer. I will pass this information on to Mr. [redacted] for resolution.

I would like the floor mats to be includ** also as my compensation.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] And [redacted]

We offered to help the customer when he called us the following day. To get the car towed to the nearest Chrysler Store.  We fixed a ding he had seen on the car as promised. Beyond that, nothing was promised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Thank you for taking the time to respond and informing me this will be taken care of for future customers, as I feel it is important that this will not happen again to other buying customers. I will note on my [redacted] post that your company did take the effort to make things right and would take this into consideration when ready to purchase another vehicle. My address is:Hailey R[redacted] 
Sincerely,
Hailey R[redacted]