Revdex.com:At this time, my complaint, ID *** regarding OKCupid has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I conclude that the best method in which to satisfy my complaint with this organization is to allow social media to prevail.That said, you may close this case and I will handle accordingly.Thank you for all of your efforts. Regards,*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
** *** ***
*** ** ***
*** *** ***
*** *** ***
*** ** *** *** ***
** *** *** ***
*** *** ** ***
*** *** *** * *** *** *** ***We have received your letter dated May **, related to a complaint filed
by *** *** regarding the termination of hisOKCupid membership.*** agreed to the OKCupid Terms of Use when he registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "While using the website, you agree that you shall not under any circumstances harass or make mischief against any other user of the WebsiteHumor Rainbow reserves the right to determine, at its sole discretion, what constitutes harassment or mischief, and where that has occurred; and may, also at its sole discretion, partially or completely deny service to any infringing party."While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against *** ***Due to the nature of this report, hismembership was terminated, which we believe is in the best interest of our member community.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely, Melissa C***Manager of Community Experience
Revdex.com:At this time, my complaint, ID *** regarding OKCupid has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe account I am referring to is the one with username *** which I realize was deactivated back in This is why I was so concerned about the email I received from OK Cupid regarding my request to reset my password on Sept **, I did not make any request to reset my password but I am afraid someone else didMy concern about fraudulent activity on my account has not been addressed.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding OKCupid has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Interesting response. There was not a request for additional information to be made public. I was banned. They will not provide any detail of why. Now they require I obtain a search warrant to continue the discussion. This sounds like normal business practices to me. At a minimum, as a loyal customer for years, one might expect the courtesy of allowing me access to my profile so that I could contact my friends and make arrangements to meet elsewhere. This approach, their options are unnecessarily harsh, their decision-making is arbitrary, and their concern for customer service speaks for itself. I will continue my discussion of this company online where I still have freedom of speech. I do not require a search warrant to proclaim to as many as will listen what has happened and their response. I have never had a legitimate company handle their affairs like this. I understand my choices. I have little option using your services at this point. I will not pursue a legal path to force them to explain why they banned me. The fact they made this move speaks volumes. Thank you for your assistance. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While Ms C[redacted] of OkCupid mentions OkCupid receiving a report against my account, OkCupid has failed to provide ME any specifics behind what the report was about. Any user can report another user on such websites/apps, but that does NOT necessarily mean that the report itself is legit. I don't expect OkCupid to send Revdex.com the details about the report. My request with OkCupid, as is reasonably expected, was to send ME details behind what the report was about. Again, I believe OkCupid may be confusing my account with another user's account. There is no way for me to tell though, since OkCupid doesn't want to share any information with me. Thanks.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We have received your reply dated October *, 2017 related to a complaint filed by [redacted]. We appreciate the opportunity to address [redacted]’s concerns. After reviewing her account with the username [redacted], we do not show this account has been active since May **, 2015. Therefore, we can say that we do not show any fraudulent activity via this account. If [redacted] still believes that her account has been accessed in a fraudulent way, then she is referring to another OKCupid account. So we may proceed, please ask [redacted] to provide as much of the following information as possible: · Billing name – if it is different than the name associated with this [redacted] complaint · Billing zip code – if it is different than the zip code associated with this [redacted] complaint · Email address(es) associated with [redacted]’s current or former OKCupid account(s) · Username(s) or Member ID number(s) associated with [redacted]’s OKCupid account(s) We look forward to the opportunity to address [redacted]’s concerns Sincerely, Melissa C[redacted] Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Re: [redacted]– Complaint Number: [redacted]
We have received your letter dated July **, 2017 related to a complaint filed by [redacted]...
[redacted]. We appreciate the opportunity to address [redacted]'s concerns. After reviewing [redacted]’s account, it appears that it was disabled temporarily on July **, 2017. [redacted]’s account is now active and able to access. I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further. Sincerely, Melissa C[redacted] Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding OKCupid has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Re: [redacted]– Complaint Number: [redacted] We have received your letter dated October **, 2017 related to a complaint filed by...
[redacted]. Unfortunately, due to the limited amount of information in the claim, we are unable to locate [redacted]'s account. So we may proceed, please ask [redacted] to provide as much of the following information as possible: · Billing name – if it is different than the name associated with this Revdex.com complaint · Billing zip code – if it is different than the zip code associated with this Revdex.com complaint · Email address(es) associated with [redacted]s current or former OKCupid account(s) · Username(s) or Member ID number(s) associated with [redacted]'s Match account(s) We look forward to the opportunity to address [redacted]'s concerns. Sincerely, Sydney Y Community Operations Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Revdex.com:OkCupid has asked for the following information to review my account. Billing name is: [redacted]Billing zip code is: [redacted]Email Address: [redacted]User Name: [redacted]The Terms of Service does NOT say that refunds will not be issued.Thank you for your kind assistance.Best regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since my initial contact with you I received further clarification from OKCupid. ONE customer complained I made an overly suggestive sexual comment. My response to OKCupid was basically this, I remember that profile. The user had a suggestive picture of her bottom, exposed with stockings. She also had a comment that was sexual in nature. No where did I see in her profile where she specified that she only wanted males of a certain age range, living in specified countries, with certain hair color, certain height, or anything else that would have precluded me from contacting her. As I mentioned to OKCupid, her profile on that site is the exception to the rule. I do not recall seeing another like it. On other sites such profiles are common and men respond to them accordingly. I responded the way I would have had I seen that profile on any other site. It seems a little disingenuous for that user to take offense because I was not the specific type of male she wanted to hit on her. I am also surprised the company did so little research before taking the drastic step of banning a customer from their site. Had I not contacted you I am not sure they would have responded to me at all. There is an online community of persons with similar encounters with this company. Most never hear anything from OKCupid. When I read their terms of service I believe they have an option to have an independent arbitrator decide this issue. I would be in favor of that if it is an option.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Complaint Number: Revdex.com [redacted]We have received your letter dated August **, 2016 related to a complaint filed by [redacted] regarding the termination of hisOKCupid membership.[redacted] agreed to the OKCupid Terms of Use when he registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "While using the website, you agree that you shall not under any circumstances harass or make mischief against any other user of the Website. Humor Rainbow reserves the right to determine, at its sole discretion, what constitutes harassment or mischief, and where that has occurred; and may, also at its sole discretion, partially or completely deny service to any infringing party."While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against [redacted]. Due to the nature of this report, his membership was terminated, which we believe is in the best interest of our member community.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely, Melissa C[redacted]Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The response was extremely late, which showed a huge amount of unprofessional. I wouldn't be surprised if this site was closed down from their poor customer service. I had a different contract that I was offered through an email. This was a special offer for only one month of service with automatic payments never bring disclosed. I only noticed it after they charged my account for numerous times. They owe me a refund due to all of the inconvenience this has caused. I spoke to Therese during this emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID *** regarding OKCupid has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I conclude that the best method in which to satisfy my complaint with this organization is to allow social media to prevail.That said, you may close this case and I will handle accordingly.Thank you for all of your efforts. Regards,*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
** *** ***
*** ** ***
*** *** ***
*** *** ***
*** ** *** *** ***
** *** *** ***
*** *** ** ***
*** *** *** * *** *** *** ***We have received your letter dated May **, related to a complaint filed
by *** *** regarding the termination of hisOKCupid membership.*** agreed to the OKCupid Terms of Use when he registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "While using the website, you agree that you shall not under any circumstances harass or make mischief against any other user of the WebsiteHumor Rainbow reserves the right to determine, at its sole discretion, what constitutes harassment or mischief, and where that has occurred; and may, also at its sole discretion, partially or completely deny service to any infringing party."While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against *** ***Due to the nature of this report, hismembership was terminated, which we believe is in the best interest of our member community.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely, Melissa C***Manager of Community Experience
Revdex.com:At this time, my complaint, ID *** regarding OKCupid has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe account I am referring to is the one with username *** which I realize was deactivated back in This is why I was so concerned about the email I received from OK Cupid regarding my request to reset my password on Sept **, I did not make any request to reset my password but I am afraid someone else didMy concern about fraudulent activity on my account has not been addressed.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding OKCupid has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Interesting response. There was not a request for additional information to be made public. I was banned. They will not provide any detail of why. Now they require I obtain a search warrant to continue the discussion. This sounds like normal business practices to me. At a minimum, as a loyal customer for years, one might expect the courtesy of allowing me access to my profile so that I could contact my friends and make arrangements to meet elsewhere. This approach, their options are unnecessarily harsh, their decision-making is arbitrary, and their concern for customer service speaks for itself. I will continue my discussion of this company online where I still have freedom of speech. I do not require a search warrant to proclaim to as many as will listen what has happened and their response. I have never had a legitimate company handle their affairs like this. I understand my choices. I have little option using your services at this point. I will not pursue a legal path to force them to explain why they banned me. The fact they made this move speaks volumes. Thank you for your assistance. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While Ms C[redacted] of OkCupid mentions OkCupid receiving a report against my account, OkCupid has failed to provide ME any specifics behind what the report was about. Any user can report another user on such websites/apps, but that does NOT necessarily mean that the report itself is legit. I don't expect OkCupid to send Revdex.com the details about the report. My request with OkCupid, as is reasonably expected, was to send ME details behind what the report was about. Again, I believe OkCupid may be confusing my account with another user's account. There is no way for me to tell though, since OkCupid doesn't want to share any information with me. Thanks.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We have received your reply dated October *, 2017 related to a complaint filed by [redacted]. We appreciate the opportunity to address [redacted]’s concerns. After reviewing her account with the username [redacted], we do not show this account has been active since May **, 2015. Therefore, we can say that we do not show any fraudulent activity via this account. If [redacted] still believes that her account has been accessed in a fraudulent way, then she is referring to another OKCupid account. So we may proceed, please ask [redacted] to provide as much of the following information as possible: · Billing name – if it is different than the name associated with this [redacted] complaint · Billing zip code – if it is different than the zip code associated with this [redacted] complaint · Email address(es) associated with [redacted]’s current or former OKCupid account(s) · Username(s) or Member ID number(s) associated with [redacted]’s OKCupid account(s) We look forward to the opportunity to address [redacted]’s concerns Sincerely, Melissa C[redacted] Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Re: [redacted]– Complaint Number: [redacted]
We have received your letter dated July **, 2017 related to a complaint filed by [redacted]...
[redacted]. We appreciate the opportunity to address [redacted]'s concerns. After reviewing [redacted]’s account, it appears that it was disabled temporarily on July **, 2017. [redacted]’s account is now active and able to access. I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further. Sincerely, Melissa C[redacted] Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding OKCupid has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Re: [redacted]– Complaint Number: [redacted] We have received your letter dated October **, 2017 related to a complaint filed by...
[redacted]. Unfortunately, due to the limited amount of information in the claim, we are unable to locate [redacted]'s account. So we may proceed, please ask [redacted] to provide as much of the following information as possible: · Billing name – if it is different than the name associated with this Revdex.com complaint · Billing zip code – if it is different than the zip code associated with this Revdex.com complaint · Email address(es) associated with [redacted]s current or former OKCupid account(s) · Username(s) or Member ID number(s) associated with [redacted]'s Match account(s) We look forward to the opportunity to address [redacted]'s concerns. Sincerely, Sydney Y Community Operations Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Revdex.com:OkCupid has asked for the following information to review my account. Billing name is: [redacted]Billing zip code is: [redacted]Email Address: [redacted]User Name: [redacted]The Terms of Service does NOT say that refunds will not be issued.Thank you for your kind assistance.Best regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since my initial contact with you I received further clarification from OKCupid. ONE customer complained I made an overly suggestive sexual comment. My response to OKCupid was basically this, I remember that profile. The user had a suggestive picture of her bottom, exposed with stockings. She also had a comment that was sexual in nature. No where did I see in her profile where she specified that she only wanted males of a certain age range, living in specified countries, with certain hair color, certain height, or anything else that would have precluded me from contacting her. As I mentioned to OKCupid, her profile on that site is the exception to the rule. I do not recall seeing another like it. On other sites such profiles are common and men respond to them accordingly. I responded the way I would have had I seen that profile on any other site. It seems a little disingenuous for that user to take offense because I was not the specific type of male she wanted to hit on her. I am also surprised the company did so little research before taking the drastic step of banning a customer from their site. Had I not contacted you I am not sure they would have responded to me at all. There is an online community of persons with similar encounters with this company. Most never hear anything from OKCupid. When I read their terms of service I believe they have an option to have an independent arbitrator decide this issue. I would be in favor of that if it is an option.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]Re: [redacted]–...
Complaint Number: Revdex.com [redacted]We have received your letter dated August **, 2016 related to a complaint filed by [redacted] regarding the termination of hisOKCupid membership.[redacted] agreed to the OKCupid Terms of Use when he registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "While using the website, you agree that you shall not under any circumstances harass or make mischief against any other user of the Website. Humor Rainbow reserves the right to determine, at its sole discretion, what constitutes harassment or mischief, and where that has occurred; and may, also at its sole discretion, partially or completely deny service to any infringing party."While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against [redacted]. Due to the nature of this report, his membership was terminated, which we believe is in the best interest of our member community.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely, Melissa C[redacted]Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The response was extremely late, which showed a huge amount of unprofessional. I wouldn't be surprised if this site was closed down from their poor customer service. I had a different contract that I was offered through an email. This was a special offer for only one month of service with automatic payments never bring disclosed. I only noticed it after they charged my account for numerous times. They owe me a refund due to all of the inconvenience this has caused. I spoke to Therese during this emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]