[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We received your notification that [redacted] remains dissatisfied with our response to this complaint. Due to our privacy practices, we cannot disclose specifics about any OKCupid account, including his own. If [redacted] wishes to obtain additional information; a valid subpoena, search warrant, or court order directed to OKCupid is required. I believe this letter satisfies the issue brought forth. Sincerely, Melissa C[redacted] Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm not getting a subpoena! Provide me with proof that I violated your terms of service or unblock my IP. Your failure to provide proof is only validating you are wrong! End of discussion!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]We have received your letter dated February [redacted] 2017 related to a complaint filed by [redacted]. We appreciate the opportunity to address [redacted] concerns.While we were able to locate a free account with the username of “[redacted]”, we were not able to locate a payment made on that account.So we may proceed, please ask [redacted]to provide as much of the following information as possible:· Billing name – if it is different than the name associated with this Revdex.com complaint· Billing zip code – if it is different than the zip code associated with this Revdex.com complaint· Email address(es) associated with [redacted] current or former OKCupid account(s)· Username(s) or Member ID number(s) associated with [redacted] OKCupid account(s)We look forward to the opportunity to address [redacted] concerns
Revdex.com:
I have received a refund in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have been in contact with the business and reviewed the response made in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
Ok Cupid fixed the technical difficulty in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They never contacted me, but since there was a resolution and I could once again log in, I am...
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]We have received your letter dated June **, 2017 related to a complaint filed by [redacted] regarding the termination of her OKCupid membership. [redacted] agreed to the OKCupid Terms of Use when she registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "[redacted]" While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against [redacted]. Due to the nature of this report, her membership was terminated, which we believe is in the best interest of our member community.OKCupid did receive [redacted] refund request for the charged amount of $19.99. On April **, 2017, the amount of $59.97 was refunded to their [redacted] account. This is the same account used when [redacted] subscribed to OKCupid.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely,Melissa C[redacted] Manager of Community Experience
Revdex.com:A month after the ordeal, the account of the online prostitute has finally disappeared. OKCupid could have done a better way of handling illegal activities if it didn't take them an entire month to fix the issue. Instead a couple of days should have been more ideal so that...
this organizations doesn't get illegally involved in directly supporting human trafficking.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I apologize for not looking at my account thoroughly. I have received the full refund, which is more than what I originally requested. Thank you so much for solving this with respect and generosity. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]Re: [redacted]– Complaint Number: [redacted]We have received your letter dated December **, 2016 related to a complaint filed by [redacted]. We...
appreciate the opportunity to address [redacted] concerns.[redacted] agreed to automatic billing when sheinitiated a 6-month subscription on December **, 2016. Please note the relevant authorization language she agreed upon appeared next to the “Confirm purchase” button clicked begin service: “[redacted]”Furthermore, the price ($159.99) and duration of the term appeared on the billing page where [redacted] clicked to start the subscription. And the auto-renewal information appeared on-screen immediately after her purchase and in the confirmation email that was automatically sent to her registered address.All OKCupid subscribers are able to view the end date and renewal status of their current subscription at any time by accessing the “Subscriptions” page on their “Settings” page. This page shows the member the details regarding their current subscription:· Subscription Details (such as 6 months)· Renewal Rate of Subscription· Renewal Status (whether auto-renewal is active or resigned)Please be advised, [redacted] purchased her subscription through [redacted], therefore, OKCupid is unable to assist with her refund request. [redacted] maycontact [redacted] directly at the following link: [redacted] has deleted her account with the username “litgtr” on January **, 2017. I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely,Melissa C[redacted]Manager of Community Experience
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We have received your letter dated August **, 2017 related to a complaint filed by...
[redacted]. Unfortunately, due to the limited amount of information in the claim, we are unable to locate [redacted] account. So we may proceed, please ask [redacted] to provide as much of the following information as possible: · Billing name – if it is different than the name associated with this Revdex.com complaint · Billing zip code – if it is different than the zip code associated with this Revdex.com complaint · Email address(es) associated with [redacted] current or former OKCupid account(s) · Username(s) or Member ID number(s) associated with [redacted] OKCupid account(s) We look forward to the opportunity to address [redacted] concerns. Sincerely, Melissa C[redacted] Manager of Community Experience
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We understand that [redacted] is dissatisfied with our response; however we fully addressed in the previous response that in order to receive any information on his OKCupid account he would need to provide us with a valid subpoena and will not be responding any further. Sincerely, Melissa C[redacted] Manager of Community Experience
[redacted]We have received your letter dated November **, 2016 related to a complaint filed...
by [redacted] regarding the termination of hisOKCupid membership. We regret that the service did not meet [redacted]’s expectations. Although OKCupid cannot generally control all who access the website, we do not approve profiles that we know are false or leave profiles up that we learn are false or used by people who otherwise violate our Terms of Use. We have systems and tools in place along with a dedicated security team that works diligently to proactively identify and remove members who we believe may compromise the OKCupid experience for others. We educate members about the potential for online scams and possible warning signs (including someone you’ve never met asking for money). The vast majority of people using our website use it as intended and in accordance with our Terms of Use. We encourage our members to report any contact that appears inappropriate or any activity that feels suspicious. We provide a simple method for reporting member behavior by clicking a "Report" button which is shown on every profile. Using this feature alerts our security team to review the account and to take appropriate action. [redacted] agreed to the OKCupid Terms of Use when he registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "While using the website, you agree that you shall not under any circumstances harass or make mischief against any other user of the Website. Humor Rainbow reserves the right to determine, at its sole discretion, what constitutes harassment or mischief, and where that has occurred; and may, also at its sole discretion, partially or completely deny service to any infringing party."While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against [redacted]. Due to the nature of this report, hismembership was terminated, which we believe is in the best interest of our member community.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely, [redacted]Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I am not in agreed with the providers response.I hereby request documentation as to the complaint to which they state. It is my belief that the OKC closed my account after I had accused them of posting fake/fraudulent profiles in order to increase their membership. As this activity should be investigated by the Revdex.com, I will agree with their statement that the service didn't live up to [redacted]'s standards. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding OKCupid has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We received your notification that [redacted] remains dissatisfied with our response to this complaint. Due to our privacy practices, we cannot disclose specifics about any OKCupid account, including his own. If [redacted] wishes to obtain additional information; a valid subpoena, search warrant, or court order directed to OKCupid is required. I believe this letter satisfies the issue brought forth. Sincerely, Melissa C[redacted] Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm not getting a subpoena! Provide me with proof that I violated your terms of service or unblock my IP. Your failure to provide proof is only validating you are wrong! End of discussion!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]VIA ONLINE RESPONSE[redacted]...
[redacted]We have received your letter dated February [redacted] 2017 related to a complaint filed by [redacted]. We appreciate the opportunity to address [redacted] concerns.While we were able to locate a free account with the username of “[redacted]”, we were not able to locate a payment made on that account.So we may proceed, please ask [redacted]to provide as much of the following information as possible:· Billing name – if it is different than the name associated with this Revdex.com complaint· Billing zip code – if it is different than the zip code associated with this Revdex.com complaint· Email address(es) associated with [redacted] current or former OKCupid account(s)· Username(s) or Member ID number(s) associated with [redacted] OKCupid account(s)We look forward to the opportunity to address [redacted] concerns
Revdex.com:
I have received a refund in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have been in contact with the business and reviewed the response made in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
Ok Cupid fixed the technical difficulty in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They never contacted me, but since there was a resolution and I could once again log in, I am...
satisfied.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]We have received your letter dated June **, 2017 related to a complaint filed by [redacted] regarding the termination of her OKCupid membership. [redacted] agreed to the OKCupid Terms of Use when she registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "[redacted]" While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against [redacted]. Due to the nature of this report, her membership was terminated, which we believe is in the best interest of our member community.OKCupid did receive [redacted] refund request for the charged amount of $19.99. On April **, 2017, the amount of $59.97 was refunded to their [redacted] account. This is the same account used when [redacted] subscribed to OKCupid.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely,Melissa C[redacted] Manager of Community Experience
Revdex.com:A month after the ordeal, the account of the online prostitute has finally disappeared. OKCupid could have done a better way of handling illegal activities if it didn't take them an entire month to fix the issue. Instead a couple of days should have been more ideal so that...
this organizations doesn't get illegally involved in directly supporting human trafficking.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I apologize for not looking at my account thoroughly. I have received the full refund, which is more than what I originally requested. Thank you so much for solving this with respect and generosity. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]Re: [redacted]– Complaint Number: [redacted]We have received your letter dated December **, 2016 related to a complaint filed by [redacted]. We...
appreciate the opportunity to address [redacted] concerns.[redacted] agreed to automatic billing when sheinitiated a 6-month subscription on December **, 2016. Please note the relevant authorization language she agreed upon appeared next to the “Confirm purchase” button clicked begin service: “[redacted]”Furthermore, the price ($159.99) and duration of the term appeared on the billing page where [redacted] clicked to start the subscription. And the auto-renewal information appeared on-screen immediately after her purchase and in the confirmation email that was automatically sent to her registered address.All OKCupid subscribers are able to view the end date and renewal status of their current subscription at any time by accessing the “Subscriptions” page on their “Settings” page. This page shows the member the details regarding their current subscription:· Subscription Details (such as 6 months)· Renewal Rate of Subscription· Renewal Status (whether auto-renewal is active or resigned)Please be advised, [redacted] purchased her subscription through [redacted], therefore, OKCupid is unable to assist with her refund request. [redacted] maycontact [redacted] directly at the following link: [redacted] has deleted her account with the username “litgtr” on January **, 2017. I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely,Melissa C[redacted]Manager of Community Experience
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We have received your letter dated August **, 2017 related to a complaint filed by...
[redacted]. Unfortunately, due to the limited amount of information in the claim, we are unable to locate [redacted] account. So we may proceed, please ask [redacted] to provide as much of the following information as possible: · Billing name – if it is different than the name associated with this Revdex.com complaint · Billing zip code – if it is different than the zip code associated with this Revdex.com complaint · Email address(es) associated with [redacted] current or former OKCupid account(s) · Username(s) or Member ID number(s) associated with [redacted] OKCupid account(s) We look forward to the opportunity to address [redacted] concerns. Sincerely, Melissa C[redacted] Manager of Community Experience
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] We understand that [redacted] is dissatisfied with our response; however we fully addressed in the previous response that in order to receive any information on his OKCupid account he would need to provide us with a valid subpoena and will not be responding any further. Sincerely, Melissa C[redacted] Manager of Community Experience
[redacted]We have received your letter dated November **, 2016 related to a complaint filed...
by [redacted] regarding the termination of hisOKCupid membership. We regret that the service did not meet [redacted]’s expectations. Although OKCupid cannot generally control all who access the website, we do not approve profiles that we know are false or leave profiles up that we learn are false or used by people who otherwise violate our Terms of Use. We have systems and tools in place along with a dedicated security team that works diligently to proactively identify and remove members who we believe may compromise the OKCupid experience for others. We educate members about the potential for online scams and possible warning signs (including someone you’ve never met asking for money). The vast majority of people using our website use it as intended and in accordance with our Terms of Use. We encourage our members to report any contact that appears inappropriate or any activity that feels suspicious. We provide a simple method for reporting member behavior by clicking a "Report" button which is shown on every profile. Using this feature alerts our security team to review the account and to take appropriate action. [redacted] agreed to the OKCupid Terms of Use when he registered to the OKCupid site and reaffirmed this agreement when purchasing a subscription, the Conduct section states: "While using the website, you agree that you shall not under any circumstances harass or make mischief against any other user of the Website. Humor Rainbow reserves the right to determine, at its sole discretion, what constitutes harassment or mischief, and where that has occurred; and may, also at its sole discretion, partially or completely deny service to any infringing party."While our privacy policies prohibit us from disclosing specifics, we can confirm that OKCupid received a report against [redacted]. Due to the nature of this report, hismembership was terminated, which we believe is in the best interest of our member community.I believe this letter satisfies the issue brought forth. Please let me know if I can assist with this matter further.Sincerely, [redacted]Manager of Community Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I am not in agreed with the providers response.I hereby request documentation as to the complaint to which they state. It is my belief that the OKC closed my account after I had accused them of posting fake/fraudulent profiles in order to increase their membership. As this activity should be investigated by the Revdex.com, I will agree with their statement that the service didn't live up to [redacted]'s standards. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding OKCupid has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]