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Zippy Shell Inc

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Reviews Zippy Shell Inc

Zippy Shell Inc Reviews (25)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I received an email after I filed a complaint with the Revdex.comThe email did not feel genuine and I am still waiting for a phone call
Regards,
*** ***

Thank you for taking the time to contact Zippy Shell regarding the complaint filed against our businessThis letter is in response to the complaint submitted on 2/22/assigned an ID of ***.The customer experience is very important to us at Zippy ShellTherefore, we take any customer issue that occurs as a top priorityWe are making every attempt to make sure that this problem is rectified and that we provide the best solution possible to the customer's inconveniences.The customer originally booked a containerized moving service with us about two months agoBased on qualifying questions during the call with the customer, we had estimated that their items would fit into one containerThe customer was quoted $3,for the serviceOn December 29, the customer was charged, per our agreement with them, $1607.00, or 50% of the cost.Since the service was quoted over the phone, it is very hard to estimate the exact amount of furniture and number of boxes each customer needs to moveFrom time-to-time, customers underestimate how many items they actually ownIt is because of this that we make them aware of the dimensions of the container during the call and provide this information in the contract our customers sign.If the customer has more items than expected and it all does not fit into one container, the customer has the ability to add an additional container at a reasonable costOn December 30, the container was delivered and the customer's belongings could not fit into one unitTherefore, we offered an additional unit to the customerThe second unit was provided at a discounted rate of $The customer agreed and paid an additional $to get the second unit deliveredIt is important to note that at any time the customer could have canceled the service with us.In this particular case, we had to contract with a third party labor company to provide packing and loading assistance at the request of our customerWe have always worked in partnership with other companies, who we rate and believe are very reputableWhile servicing this customer the packing company tried to move a curio cabinet and it was damagedIt is worth noting that our contract with the customer states that we are not responsible for damage that may occur during the loading or unloading processWe strongly encourage our customers to oversee the job and make sure everything is done according to their standards.As previously stated, the customer experience is extremely important to us and since the customer was very upset we decided to intervene and offered to pay $towards the repair of the curioThe offered amount was based on the purchase receipt that the customer provided and taking into account depreciation.After both of the containers were loaded, the customer informed us that their *** was missing and they believed it was stolen by the packing companyThe customer told us that he noticed one of the employees of the packing company with a charger in his handsHe suspects that this same individual may have taken the ***Unfortunately, there is no evidence to prove this since none of our employees witnessed this.Again, we were very concerned since we value providing great service to our customers and we have had a great working relationship with the packing company in the pastWe asked the labor company to investigate this on their endWe also advised the customer to contact the police and file a report so they may investigate the caseAdditionally, we encouraged the customer to wait until they receive their container(s) back from us to see if the *** may be packed away in one of them and they simply forgot about itThey agreed to have one of the containers redelivered, and they did not find the *** in this containerHowever, they are now refusing to have the second container redelivered. In an effort to be as fair as possible, we offered to give the customer an additional $towards the cost of the *** even though we have no direct responsibility for its lossThis would bring the total reimbursement of this move to over $We suggested that we apply the credit towards their outstanding invoice thus an amount owed to us of just $807.we have also offered to redeliver the 2" container to the customers, however, they want us to redeliver it free of charge and not pay any remaining amount owed to us which is frankly not reasonableIt has been more than days since we began storing their belongings in our facilityWe have already tried to accommodate them by providing days of free storage but we now need to start charging for monthly storage.As a final compromise, we offered to redeliver their 2"container, have our driver wait while they unload it, allow them to inspect their items and then collect the balance owedHowever, the customer refused to pay the remaining $and stopped returning our phone calls and emailsWe believe that their age may be an issue and could potentially be impairing their decision making. We really feel like we have gone above and beyond to accommodate the customers in this particular situationWe have tried in every way to make this situation betterWe strive for excellence in customer care and went above and beyond to find the best solutionWe have apologized to the customer for their bad experience and truly wish we could make it better.For your records, you will find both the customers contract and their curio receiptIf you need further assistance, you may contact me at ###-###-#### X*** or simply email me at ***.com.Sincerely,Dalia K*** Director of Customer Care

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is ***.*** *** was upset over her move experienceWe have refunded her the money she requested and resolved the situationI have
enclosed the correspondence and the refund information.We trust that this response to his concern will be deemed adequate and fairPlease let me know if you have any further questions.Sincerely,Rick D** *** President Zippy Shell Incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is ***.*** *** is disappointed because of a delay in the shipping of his itemsWe experienced a delay in shipping due to
unforeseen circumstancesOur agreement, which he signed, outlines that from time to time we may experience delays in shipping that are beyond our control and allows for the financial considerations accordingly.Per this agreement we offered to compensate Mr*** in accordance with the agreementThe moving of his items were successfully completed and delivered in good shapeThe only issue was the delay.We have tried hard to accommodate him and we will continue to do soWe are hopeful that he sees this as a fair compensation and within the guidelines of our agreementWe endeavor to keep our Customers happy.Thank you again for bringing this to our attention.We trust that this response to his concern will be deemed adequate and fairPlease let me know if you have any further questions.Sincerely,Rick D** *** President Zippy Shell Incorporated

Good afternoon,I am emailing you regarding complaint *** filed July 3, The complaint was against Zippy Shell Inc, *** ** ***I received a message that the complaint had been sent to the business for response as of this morning. If possible, I would like to withdraw this
complaintI have separately had contact from both a Zippy Shell Inc representative as well as a local franchise owner and it appears as if they are on track to resolve this issueFor the time being, I am happy with the steps taken towards resolving this problem and do not feel that a separate response to this complaint is necessary.Please let me know if you n*** any additional info to be able to delete the complaint.Thanks,*** ***

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is ***.Ms*** *** is upset because her redelivery of her goods were delayed and she feels like she was unfairly charged for her move
The delay of the redelivery was caused by the fact that she moved nowhere remotely close to where she originally booked her moveShe said she was moving to Portland OregonIn fact, she moved nearly hours from Portland and almost miles away from our locationAccording to the agreement she signed with us in advance the additional charges for moving beyond a mile beyond the pre-designated area.We did have a delivery failure on her end when the wrong work order was sentOur driver went there with an empty container thinking it was for a new customer rather than a redeliverySo we essentially had to make two tripsOur policy in our agreement allows for reimbursement if we miss our delivery timeframeMs*** was provided that compensation but was frankly asking for substantially more of a refund then we felt was fair in her case.We trust that this response to his concern will be deemed adequate and fairPlease let me know if you have any further questions.Sincerely,Rick D** ***President Zippy Shell Incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our company The ID assigned to this is ***.*** *** *** sent a 2nd notice to you stating that he and his wife were not happy with the resolution We have gone back to them and provided additional compensation I now believe we have reached a settlement that everyone is good with.I hope this now resolved on your end as well. Sincerely,Rick D** ***PresidentZippy Shell Incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is ***.*** *** *** is upset because her redelivery of his goods were delayedAt the time of his writing we were in the process of getting
his items to himThey have now arrived at his location.The delay of the redelivery was caused by a third party freight provider delay into the Portland Oregon marketWe did not meet *** ***'s expectations or our own internal expectationsFor this, we are truly sorryWe did provide him a $refund representing over 30% of the price of his moveWe feel that this was a fair reduction in cost due to the late arrival of his items to his destination locationWe hope that *** *** is now satisfied with the resolutionWhile he was looking for a 50% reduction in his move cost, we don't believe the situation warrants this type of refund.We trust that this response to his concern will be deemed adequate and fairPlease let me know if you have any further questions.Sincerely,Rick D** *** PresidentZippy Shell incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is *** *** *** *** and Zippy Shell have reached a resolution with her concernsShe was upset due to a delay in her deliveryPer
our agreement we provided her with the Compensation outlined for our customers due to shipping delaysShe wasn't happy with the compensation that she agreed to in our agreementWhile we were not obligated to do more, we did reach out to her and resolved the issue.We trust that this response to his concern will be deemed adequate and fair.Sincerely,Rick D** ***
***Zippy Shell Incorporated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our company The ID assigned to this is ***.I am happy to report that we have resolved the situation with Leah Rashidyan She seems to happy with our resolution.We
trust that this response to his concern will be deemed adequate and fair.Sincerely,Rick D** ***PresidentZippy Shell, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am extremely satisfied with the outcome and now that the corporation is involved I am now seeing this company represents themselves with integrity and professionalism.I would like to close this case as positive.
Regards,
[redacted]

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our company. The ID assigned to this is [redacted].[redacted] was upset because there was a delay in getting his items to him. At the time he wrote the letter he had not received...

them and clearly was frustrated. The delay was caused by a service failure by a freightWe certainly understood his frustration and we offered and he accepted $500 to compensate he and his wife [redacted] for their inconvenience. I have enclosed a copy of the settlement agreement.We trust that this response to his concern will be deemed adequate and fair.Sincerely,Rick D[redacted] President Zippy Shell incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have called the customer service number dozens of times asking to speak with a supervisor. Every time I call I am told he is on the other line or in a meeting and he'll call me back, which has yet to happen. I have not recieved any form of communication from Rick
Regards,
[redacted]

Thank you for taking the time to contact Zippy Shell regarding the complaint filed against our business.  This letter is in response to the complaint submitted on 2/16/2016 assigned an ID of [redacted].Customer satisfaction with our service is very important to us at Zippy Shell.  Therefore, we take any customer issue that occurs as a top priority.  Our 15ft container can store up to 3-4 rooms, however it varies depending on the size of the items.We do understand the inconvenience that was caused to the customer by the misunderstanding of our container size and we have talked to the customer of February 16th and processed a refund of $50 back to the customer's credit card.Sincerely, Mona D[redacted]

Thank you for taking the time to contact Zippy Shell regarding the complaint filed against our business.  This letter is in response to the complaint submitted on 2/16/2016 assigned an ID of [redacted].Customer satisfaction with our service is very important to us at Zippy Shell.  Therefore,...

we take any customer issue that occurs as a top priority.  Our 15ft container can store up to 3-4 rooms, however it varies depending on the size of the items.We do understand the inconvenience that was caused to the customer by the misunderstanding of our container size and we have talked to the customer of February 16th and processed a refund of $50 back to the customer's credit card.Sincerely, Mona D[redacted]

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our company.  The ID assigned to this is [redacted].We wanted to let you know that we have reached out to [redacted] on a number of occasions to try to resolve the matter but...

we have not heard back from her.  We will continue to do so.Sincerely,Rick D[redacted]PresidentZippy Shell Incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our company. The ID assigned to this is [redacted]. -[redacted] is upset because we were unable to provide moving services on his behalf. I will not dispute his concerns and comments...

because they are mostly accurate. It was an unfortunate situation which transpired and we absolutely feel horrible about it, From the moment he booked his move with us in February, we had every intention of providing him with moving services. His move was scheduled to take place on June 20" but he called us on June 1, to change his move date to June 18. We contacted our local provider to confirm that the new date would work för them. This is the first time we realized there was a problem. It is important to understand that the Zippy Shell network is made up of Zippy Shell franchise locations and service providers. When we call our provider in Virginia Beach they informed us that they were pulling out of the market as a provider. To make matters worse, they were not going to go through with the previously agreed to and assigned moves. We were definitely caught off guard, We spent the next week trying to figure out a solution for [redacted] and other customers to whom we had previously committed. We looked at every possible option including bringing providers from 2 hours away. None of these options seemed like they would provide [redacted] with a good solution. Knowing that the time for his move was quickly approaching, we had little choice but to admit to ourselves that it was time to let him know so that he would be able to find another provider, What we didn't want to do was provide an inferior service to him with a makeshift solution. We are very concerned that each of our customer's experiences are good ones. I regret that I was never informed that [redacted] wanted to speak with me. I would have been happy to talk to him. I was assured that our staff had apologized and adequately explained why things transpired the way they did. I also was unaware of the fact that his Move Coordinator did each Location is Independently Owned and Operated not get back to him. I suspect that this was because she had no update to provide him and was waiting for something definitive to tell him. I will also share with you that due to how this entire event transpired we have made a staffing change at Zippy Shell because we believe that we fell short in the services we provided. We pride ourselves in delighting our customers. I have personally reached out to [redacted] via email and offered to speak with him about what occurred. We deeply apologize for this unfortunate and mostly uncontrollable situation, Again, it was an unfortunate string of events that caused us to not be able to move [redacted].Sincerely.Rick D[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:First of all, this response is unbelievable and let's get the facts straight. I was never offered any compensation of any sort. I have emails from Roderick B[redacted], the customer servicer manager stating,  "after further review we will maintain our stance that the final determination is no compensation". I will gladly provide those emails to you to prove I was never compensated. The fact that I moved approximately 276 miles from Portland has nothing to do with the fact that they delivered an empty truck. Clearly that was a scheduling error on their behalf, how it happened I'll never quite understand or how it was on "my end".  When I booked with Zippy Shell my husband was in the middle of interviewing with several different hospitals all over Oregon so I was never able to provide a final destination for delivery. I was told repeatedly that it would not be a problem and that I would just need to provide our address once we knew where my husband would accept a job. My husband accepted a job and we found a place on July 7th. I emailed Autumn O[redacted] July 7th providing our new address, and requested July 31st as our move in date. I received an automated email response so then I called that same day to schedule my move. (July 7th)I gave plenty of a heads up to schedule a 276 mile trip so there shouldn't have been any error. The fact that Mr. S[redacted] believes  I'm upset because of the redelivery delay is completely wrong I'm upset over the original scheduled delivery I paid for that didn't arrive until I threw a fit. There was no sense of urgency or care over my time, or my possessions. If I didn't demand to speak with a manager who knows if I would have even see my belongings again.Zippy shell continues to dissatisfy every customer within their reach. It's obvious this company is unprofessional, incompetent, and an overall horrible experience. I will not give up until I am fairly compensated. If you need any other information please let me know. 
Regards,
[redacted]

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Address: 3050 K St NW Ste 170, Washington, District of Columbia, United States, 20007

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