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ZIPS Dry Cleaners Fredericksburg, Virginia

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Reviews ZIPS Dry Cleaners Fredericksburg, Virginia

ZIPS Dry Cleaners Fredericksburg, Virginia Reviews (112)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in therms of compensation, however they did not address why this complaint could not be handled through channels at the local level I remain disappointed with the service received both in terms of the cleaning work and their follto a customer's complaint I appreciate the Revdex.com involvement in resolving this matter to closure Thank you Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is incorrect!I read the letter from Jo-Anne F [redacted] (owner) of ZIPs dry cleaners on [redacted] ***., Manassas, Va *** It is NOT A CORRECT account of what happened with my pants I will address her account of the letter:I brought the pants back into ZIPs within a few minutes after I picked them upThe male at the counter took my pants, asked a female what to do, and she told him how to ring the 'no charge' repair upHe explained that they would be ready the following week I thanked him and left At no time did anyone explain 'terms and conditions' to me At no time was I 'loud and abusive' At no time was I told that 'someone would contact me' I was in and out in less than minutes, feeling completely satisfied with their customer service I would suggest that surveillance tapes from that evening at the store be pulled to verify my account of the situationWhen a male called me two and a half hours later, (I will be happy to provide phone records to verify this, if necessary), he simply told me that there would be a $charge to fix my pants Of course I was confused I asked to speak to a manager Michelle spoke with me I tried to explain what happened I told her that I had been a long time customer She pulled up my account and said that I had been a customer since 2009, but had only brought them $this year I was offended I said "So, if I haven't spent enough money you don't think I am a valued customer?" I asked her if there was someone else who could help me She said no I asked for contact information to file a complaint Michelle told me to go to [redacted] .COM to file a complaint I said I did not want to post a complaint on a website Michelle then said I could complain to the Revdex.com So, I did both I also posted a complaint on ***.I am attaching three screen shots:1) My original complaint to the Revdex.com2) My complaint on the ZIPs site3) My complaint on ***At this point, it is not the $that I am concerned with It is the principle It's interesting that I have always had great customer service from the employees at ZIPs, and both the male and female employees were helpful and nice to me on November 26, I would like to give Jo-Anne F [redacted] the benefit of the doubt and think that her letter was simply in response to what she had been told by Michelle However, I stand firm in my account of what happened I would like to ask if the security/surveillance tapes could be pulled to show that I never behaved in the way that Michelle and Jo-Anne have claimed It is important to me that my name and reputation not be slandered It is important to me that the Revdex.com is aware of how I was treated by a business owner It is important to me that ZIP's Corporation knows how their franchise owners treat their customers Regards, [redacted] ***

From: [redacted] Date: Wed, Aug 5, at 12:PMSubject: ID of [redacted] To: [redacted] @myRevdex.com.orgDear Revdex.com, I resolved this issue with this customer in June in person and she accepted a check for $to settle the claim Please let me know if there is anything else I can do to get this resolved Thank youJeff L***

I am writing in response to your letter dated December 3,[redacted] did bring in a pair of pants to be dry cleaned on November 24,She did bring the pants back to us on November 26, because she noticed the hem on one leg was outThe counter staff tried to explain that our terms and conditions, which are clearly posted in the store and on the back of each receipt, state that we can not be responsible for wear and tear such as a loose hem, buttons, etc[redacted] became very loud and abusive and in an effort to calm the situation, since a manager was not available, the counter staff took the pants in at no charge so that they could be tagged and accounted for (we generally process about garments a day), and told [redacted] that some one would contact her.When Michele, one of the owners, came to the store a couple of hours later, she talked to [redacted] to further explain the policy and told her that the cost for the repair was $[redacted] became even more abusive and at one point used foul languageShe further stated that ZIPS was big enough that we could “eat" the cost of the repair[redacted] threatened further action and Michele told her to proceed because her demands and behavior were unacceptable.So far, [redacted] has posted negative reviews on two web-sites and notified ZIPS CorporateWe own our franchise location and were told to continue with our own resolution because of the company's CLEAR and POSTED CONDITIONS.We will not allow a customer to dictate what actions we will take just because they are loud and abusive to us or our staff all in the name of customer serviceWe often resolve issues very quickly to customers' satisfaction when appropriate and reasonable behavior is demonstrated.In fact, [redacted] is no longer welcome at our location as a customer.SincerelyJo-Anne F (owner)

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Zips Dry Cleaners regarding complaint ID [redacted] Regards, [redacted]

[redacted] contacted me on 7/I spoke directly with him on 7/I explained that we were working to locate his shirtAnd I would call him immediately if it was recovered;He called me on 7/I returned his callI left him a message, that if the shirt was not located within days we would pay him for the shirtOn 7/18/ [redacted] completed a Baiy's formBecause the problem arose on 7/5/this form cannot be submitted before 8/5/2014.I have approved his claim for the amount of for the cost of the shirt and for the cost of cleaningI will submit this claim on 8/5/and [redacted] will receive a check mailed to him to the address he provided.Thank You Tina S GM ZIPS Dry Cleaners

Good morning, I just received our customer claim from the store manager I will send the check in the mail todaySorry about that, I will call my customer today Thank you

From: Monica B [redacted] < [redacted] @321zips.com>Date: Wed, Jan 6, at 7:AMSubject: Zips Drycleaners of RockvilleTo: [redacted] @myRevdex.com.orgHello [redacted] , I am emailing you to let you know that we have taken care of the issue with [redacted] in regards to his blue slacks that were damaged here within our storeWe have given him the claim form that is attached to this email and he will be receiving the check within this week or beginning of nextIf you have any further questions or concerns please feel free to contact me at ###-###-#### or via emailThank you Monica B [redacted]

Complaint: [redacted] I am rejecting this response because:------- Forwarded message ----------From: ***< [redacted] @ [redacted] .net>Date: Tue, Jun 13, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com How am I supposed to get the claim? Why did it take this long to tell me this? Why did they make me fill claim at store? [redacted] ***

Good morning .We called the customer on 10/11/and his suit is in the store and need some work on it.We will update [redacted] when the suit is ready for pickup.Thank you so much.Lathy A***

Good morning ,The claim department sent [redacted] the check number in the amount of $on 7/10/2016.I try to call [redacted] multiple times on his day time number , It is a clinic number and I could not get through.I would love for [redacted] to call me at ###-###-#### so I can apologize to him myself and thank him for his business.Thank you.Lathy A***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Can you provide the business with the address: [redacted] elizabethtown PA [redacted] to mail the check to Regards, [redacted]

My complaint was never addressedThe owner offered that I would return to the store for the 4th time to look at the exact same garmentI didn't understand how that was a resolution to my complaintSo I wrote back that I did not agree with his proposal and I never received any responseI would be very happy if you would follow up because there has been no action or resolution hereThank youSincerely, Jordana

Good morning.We did everything we can to make this customer happyWe answered to this before At this time, We can't do anything elseand we ask the customer to look for anther Dry Cleaner .Thank you so mush .Lathy A***

April 11, [redacted] ,We received your letter in regard to [redacted] request for settlement on a lost comforterThis claim was paidWe consider this case to be closedIf you or the customer feel otherwise, please let us know.Thank youSincerely,Brett VOwner

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good morning .according to our policy, on the back of our customers receipt , On the wall of the store on three spot We reimburse our customers times what they pay for the services.On 6/15/we sent to our customer [redacted] the check number [redacted] in the amount of $68.70, x = She called us back confirming receiving the check.I am sorry , I can't override the policy , However , We sent to our customer discount coupon for her to use.Thank you for your time.Lathy A***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept your offer but reject your explanationI am a fair person, the coat cost me $however with being worn and laundered twice that's about the depreciation valueSo yes that $will be fine however I would prefer to pick it up and not have it mailed to meAlso I was not aware despite what the tickets said that my coats were being washedI never wanted them washed sir, and at no point did your staff make me aware that they would beI have a washing machine at home why would I drive all the way to Alexandria for a service I could perform in my basement? The dishonesty comes into play the moment you all don't make your customers aware of exactly what your intentions are outside of what they have requested Regards, [redacted] ***

Good morningPlease close out complaint # [redacted] , the matter has been resolved.Thank you

Good afternoon.We need her to fill out a claim on [redacted] claim form not the store [redacted] is the one whom will pay her direct to her mailing address not the storeThey want her to fill out there paperwork please.Thank you.Lathy A***

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Description: Dry Cleaners

Address: 4230 Plank Rd, Fredericksburg, Virginia, United States, 22407-4806

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