ZIPS Dry Cleaners Fredericksburg, Virginia

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why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I was instructed to fill out a form to be compensated for the damaged item. The business has made no attempt to reimburse me for anything. I followed their instructions and was not told to go to another dry cleaner. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in therms of compensation, however they did not address why this complaint could not be handled through normal channels at the local level.  I remain disappointed with the service received both in terms of the cleaning work and their follow-up to a customer's complaint.  I appreciate the Revdex.com involvement in resolving this matter to closure.  Thank you.
Regards,
[redacted]

Good morning.We did everything we can to make this customer happy. We answered to this before . At this time, We can't do anything else. and we ask the customer to look for anther Dry Cleaner .Thank you so mush .Lathy A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

6/2/2014
As with any business if someone states something was done incorrect. We would like to see what is wrong and take steps to correct it. I have no problem refunding her money. But I will make a point to say that no crease means there will be no crease in the front of the pants....

Because they are pressed on a flat surface you either get a front crease or a seam creases. Her statement saying she has inseam creases tells me they were pressed correctly. She never requested that her sweaters be folded. She received the service that was requested. She will need to return to ZIPS with the credit card she used in order for it to be credited to her account.Thank You

Complaint: [redacted]
I am rejecting this response because:------- Forwarded message ----------From: [redacted]<[redacted].net>Date: Tue, Jun 13, 2017 at 5:16 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>How am I supposed to get the claim? Why did it take this long to tell me this? Why did they make me fill claim at store? [redacted]

Good morning .according to our policy, on  the back of our customers receipt , On the wall of the store on three spot . We reimburse our customers 30 times what they pay for the services.On 6/15/2016 we sent to our customer [redacted] the check number [redacted] in the amount of $68.70, 30 x 2.29...

= 68.70. She called us back confirming receiving the check.I am sorry , I can't override the policy , However , We sent to our customer discount coupon for her to use.Thank you for your time.Lathy A[redacted].

From: Monica B[redacted]<[redacted]@321zips.com>Date: Wed, Jan 13, 2016 at 2:57 PMSubject: RE: Zips Drycleaners of RockvilleTo: [redacted] <[redacted]@myRevdex.com.org> Hello [redacted], I am emailing you in regards to a damaged item that belongs to [redacted] stating that he has not received yet the check we mailed out to him on the 11th of January. The letter we received in the mail is dated for the same date so I am guessing that he should of received it by now as of today January 13, 2016. I just wanted to inform you that the check was mailed on this Monday the 11th. If any more further questions please feel free to contact me. Thank you Monica B[redacted]ZIPS Dry Cleaners

ZIPS satisfied the customers request for reimbursement for the two coats. A check was mailed to her yesterday,We now consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Can you provide the business with the address: [redacted] elizabethtown PA [redacted] to mail the check to
Regards,
[redacted]

I appreciate your time in hearing my response to the complaint filed by [redacted].  Attached are two images which show the damage referred to by [redacted].  The dry cleaning process at ZIPS - as well as other dry cleaners - does not lend itself to causing damage as seen. ...

Equipment used in dry cleaning and pressing of garments, by design, is not well capable of causing the type of fabric tear seen.  Sharp instruments are not used and neither are tensioning techniques in pressing of garments.  Further, the garment had been outside of our facility and our care for longer than what [redacted] recalls.  Attached are to images which show the original claim ticket for when her four garments (itemized as coats) were taken in as well as the claim ticket of when the damaged article was returned to be look at by management.  Finally, the damage seen in the photos appears to me to have resulted from consumer use.  The "baseball" or fist sized hole in the inside underarm of the garment appears to me to be caused by over-hastily putting on the garment and having ones hand pierce through the fabric knit.  Thanks,Ken M[redacted]

My complaint was never addressed. The owner offered that I would return to the store for the 4th time to look at the exact same garment. I didn't understand how that was a resolution to my complaint. So I wrote back that I did not agree with his proposal and I never received any response. I would be very happy if you would follow up because there has been no action or resolution here.
Thank you.
Sincerely,
Jordana

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It is incorrect!I read the letter from Jo-Anne F[redacted] (owner) of ZIPs dry cleaners on [redacted]., Manassas, Va.  [redacted].  It is NOT A CORRECT account of what happened with my pants.  I will address her account of the letter:I brought the pants back into ZIPs within a few minutes after I picked them up. The male at the counter took my pants, asked a female what to do, and she told him how to ring the 'no charge' repair up. He explained that they would be ready the following week.  I thanked him and left.  At no time did anyone explain 'terms and conditions' to me.  At no time was I 'loud and abusive'.  At no time was I told that 'someone would contact me'.  I was in and out in less than 5 minutes, feeling completely satisfied with their customer service.  I would suggest that surveillance tapes from that evening at the store be pulled to verify my account of the situation. When a male called me two and a half hours later, (I will be happy to provide phone records to verify this, if necessary), he simply told me that there would be a $4.00 charge to fix my pants.  Of course I was confused.  I asked to speak to a manager.  Michelle spoke with me.  I tried to explain what happened.  I told her that I had been a long time customer.  She pulled up my account and said that I had been a customer since 2009, but had only brought them $19.00 this year.  I was offended.  I said "So, if I haven't spent enough money you don't think I am a valued customer?"  I asked her if there was someone else who could help me.  She said no.  I asked for contact information to file a complaint.  Michelle told me to go to [redacted].COM to file a complaint.  I said I did not want to post a complaint on a website.  Michelle then said I could complain to the Revdex.com.  So, I did both.   I also posted a complaint on [redacted].I am attaching three screen shots:1) My original complaint to the Revdex.com2) My complaint on the ZIPs site3) My complaint on [redacted]At this point, it is not the $4.00 that I am concerned with.  It is the principle.  It's interesting that I have always had great customer service from the employees at ZIPs, and both the male and female employees were helpful and nice to me on November 26, 2014.  I would like to give Jo-Anne F[redacted] the benefit of the doubt and think that her letter was simply in response to what she had been told by Michelle.  However, I stand firm in my account of what happened.  I would like to ask if the security/surveillance tapes could be pulled to show that I never behaved in the way that  Michelle and Jo-Anne have claimed.  It is important to me that my name and reputation not be slandered.  It is important to me that the Revdex.com is aware of how I was treated by a business owner.  It is important to me that ZIP's Corporation knows how their franchise owners treat their customers. 
Regards,
[redacted]

The resolution will be for them to either fully repair the pant or compensate for a new one . I also need the employees to acknowledge the wrong doing

I am writing in response to your letter dated December 3,2014.[redacted] did bring in a pair of pants to be dry cleaned on November 24,2014. She did bring the pants back to us on November 26, 2014 because she noticed the hem on one leg was out. The counter staff tried to explain that our...

terms and conditions, which are clearly posted in the store and on the back of each receipt, state that we can not be responsible for normal wear and tear such as a loose hem, buttons, etc.[redacted] became very loud and abusive and in an effort to calm the situation, since a manager was not available, the counter staff took the pants in at no charge so that they could be tagged and accounted for (we generally process about 1000 garments a day), and told [redacted] that some one would contact her.When Michele, one of the owners, came to the store a couple of hours later, she talked to [redacted] to further explain the policy and told her that the cost for the repair was $4.00.[redacted] became even more abusive and at one point used foul language. She further stated that ZIPS was big enough that we could “eat" the cost of the repair.[redacted] threatened further action and Michele told her to proceed because her demands and behavior were unacceptable.So far, [redacted] has posted negative reviews on two web-sites and notified ZIPS Corporate. We own our franchise location and were told to continue with our own resolution because of the company's CLEAR and POSTED CONDITIONS.We will not allow a customer to dictate what actions we will take just because they are loud and abusive to us or our staff all in the name of customer service. We often resolve issues very quickly to customers' satisfaction when appropriate and reasonable behavior is demonstrated.In fact, [redacted] is no longer welcome at our location as a customer.SincerelyJo-Anne F (owner)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I accept your offer but reject your explanation. I am a fair person, the coat cost me $225 however with being worn and laundered  twice that's about the depreciation value. So yes that $100 will be fine however I would prefer to pick it up and not have it mailed to me. Also I was not aware despite what the tickets said that my coats were being washed. I never wanted them washed sir, and at no point did your staff make me aware that they would be. I have a washing machine at home why would I drive all the way to Alexandria for a service I could perform in my basement? The dishonesty comes into play the moment you all don't make your customers aware of exactly what your intentions are outside of what they have requested. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I received the check in the amount of $68.70, but my claim was for $150.00.  I find it amazing that Zips Dry Cleaners failed to mention this significant issue in their response.  Then again, this type of dishonest behavior and lack of customer service is typical of how this issue has been handled from the beginning.  Regards,
[redacted]

From: Monica B[redacted] <[redacted]@321zips.com>Date: Wed, Jan 6, 2016 at 7:39 AMSubject: Zips Drycleaners of RockvilleTo: [redacted]@myRevdex.com.orgHello [redacted], I am emailing you to let you know that we have taken care of the issue with [redacted] in...

regards to his blue slacks that were damaged here within our store. We have given him the claim form that is attached to this email and he will be receiving the check within this week or beginning of next. If you have any further questions or concerns please feel free to contact me at ###-###-#### or via email. Thank you Monica B[redacted]

I am rejecting this response because: ZIPS seems to be avoiding the questions of how the second stain got on the shirt when I refuse to take it form the cleaners the second time.
They ruined my shirt and I would like for them to take responsibility and pay for it.

April 11, 2015We received your letter in regard to [redacted] and her black wool coat. I have not personally seen the garment and for any consideration of compensation, I would have to visually look at the garment. If [redacted] would like to bring the garment back to the store for me...

to inspect it, then I can see what, if anything, can be done for her or the garment.Thank you
Sincerely,
Brett V.
Owner