Zodiac Pool Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The chemistry has been corrected even the salt level has been checked by the Technician (was low in Zodiac recommendation), but the issue still existsI informed Zodiac to change the unit as requested, but as described in the last email below it seems that Zodiac won't replace it : it's only about an issue with the warranty rather than an issue with the chemistry (excuse)I didn't call back Zodiac because I didn't have time, but regarding the answer, I do not see whyThe wrong part has been changed by a Zodiac Technician with an existing chemical which was correctThe salt system is still under warranty as it has been confirmed by email by Zodiac I asked to change the part that Zodiac asked me to pay fortk uEmail august 31, Hello, Your salt is out of range and so are some of the chemicalsI would really suggested getting a pool man for a few months to get the pool back up and runningAlso the unit had a three year warranty, but was out of warranty late JuneWe accommodated the sensor but if there if another issue accommodation and paying labor the system will not grant itThe items are out of warrantyIf it is not producing average cell life is 3-yearsOur warranty is yearsYou are with in the 3-I would probably guess you need a cell replacementBut that will be determined when the chemicals are within rangeI have noted the account [redacted] Last Email from Zodiac September 25, **, The item does not start over in warranty it goes from the original install date JpIf it was warrantied then it was covered under the original warranty install date of June holding a year warranty till Jun The cell is not under warranty anymore it was an accommodation for the last part I accommodated the cell under the word the chems were good then we received the chem list and well now it is completely out of warranty because of the chemicals [redacted] was correct it is chemical issue and the cell is not under warranty Jp Regards, [redacted]

Hello BBB,We have reached out to Mr. [redacted] , and have agreed to replacement his heater with model number [redacted] . Per our discussion with him, the heater will not include a new warranty as there is no purchase being made, and labor to have this installed will need to be paid by... Mr. [redacted] by a pool professional of his choice. Mr. [redacted] is very pleased with the outcome of this situation. Zodiac considers this matter closed with the BBB. Thank you, and have a great day!!

Purchase a few pool valves and they came with a warranty stating they were good for the life of the pool - well I still have the pool and still in the same house since and now they do not want to warranty the valves and will not relinquish them to me so I can pick a vendor to install them They are demanding that I have them sent to a professional installerI bought them originally and they were sitting at my house until I choose a person to install them originally and now they will not warranty them by sending ME the valves like I originally purchased myselfThey have changed there warranty after they sold me there product and I have the proof of the old warranty which is the one I purchased my products under and then the new one they decided to issue in and not tell anyone about it

Hello Revdex.com, We have called Mr[redacted] back and left a message with my numberMr [redacted] is correct that the warranty has changed and we now instruct our homeowners that our product must be install by a pool professional, this is for the customer's safety and to make sure the product is being installed correctlyWe will be sending the customer his value, and educating him as we did before on April 14,of our policy, and the importance of the policyWe will also inform Mr [redacted] that if he chooses to install the valves himself this will void his lifetime warrantyWe will also inform Mr [redacted] that is in the future if he does call us to replace his valves we will be asking him for the invoice of who installed these valvesThank you

[redacted] , I apologize for the delay in responseAfter review of your complaint and the details provided in your communications, we will be providing you with a replacement cell at no cost to youYour order number for reference is [redacted] If you have any questions, please feel free to contact me Regards, [redacted] Customer Operations Manager 800-822-x***

Product Gpool cleanner purchased on December 31, On April 6, product stops workingLess than month of usePaid over $for less than months of useProduct is defectiveTheir customer service department is not calling me backNeed a replacementPaying over $for a product that lasts less than months is completely unacceptableNo valueWant a replacement or refund immediately for defective merchandise sold to me

Purchased a Zodiac/Polaris Spa Bubbler 1.5hp, 240v unit from [redacted] in [redacted] via the internet I had my licensed pool tech install item The unit shuts down after 2-minutes of use and is also very hot to the touch I attempted to return unit to Sunplay under their defective merchandise policy but they are refusing item and instruct me to follow up with Zodiac under their warranty policy I have spoke with Zodiac times concerning this issue, they inform me that I am required to have a Zodiac approved company service tech visit my house and diagnose unit prior to any warranty service This service visit will be at my cost I have used the Zodiac website to locate an approved dealer within miles of my house and called all three pool companies listed All three advised me they are a Zodiac authorized dealer but will not do warranty service calls

Please see the below communication to the customerWe are sending them replacement lights as requested 0px;">From: [redacted] Sent: Wednesday, November 26, 9:AMTo: ' [redacted] 'Subject: SAVI SOL Lights -Revdex.com Compliant # [redacted] It has been brought to my attention the issues that have transpired with the SOL Lights within your pool I’m sorry to hear of the issues that your having and SAVI will work diligently to bring your lighting up to the expectations we both want Though the lights are outside our stated warranty, SAVI will be sending to you at No Charge SAVI SOL Lights with 100ft of cord These new SAVI SOL lights are not only incredible bright but are of a Cartridge Design that not only allows for easy service but the ability to upgrade, if you so choose, as LED technology moves forward Please visit our new website at: www.savilights.com I believe you will see the incredible construction, performance difference with these new SAVI SOL lights Upon shipment we will be forwarding the freight tracking numbers to you You should expect these lights no later than December 1, SAVI is also willing to assist with the installation of these lights within your pool If you wish to use [redacted] of Monster Power, we will pay our standard service center fee of $per light for their installationIf on the other hand you do not wish to use [redacted] , SAVI can arrange for another service center to replace/install these lightsLet us know how you would like to proceed We can and will pay for the labor directly to your choice of Service Centers, so there is no out of pocket expense to you If you have any questions or concerns please feel free to contact me directly via email or at the phone number listed below, now or in the future Sincerely; [redacted] Director - General Manager Zodiac Pool Systems, Inc -SAVI Division Southridge Park Ct #Orlando, FL [redacted] @zodiac.com Cell: ###-###-#### Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedi do hope the business in question revises its policy with regard to rebatesI see no reason for a time limit placed on using a rebate, in view of the fact that a customer must wait several months to even receive the rebate Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Zodiac confirmed by email that my salt system is under warranty for reasons : Zodiac provided a service number to request a technician , see below : Good morning, I've registered your AquaPure for diagnosis and you can take this service request number, [redacted] , to any local service provider who can come and take a look for youTo find a local service company in your area, click on the link belowSimply filter by zip code, then “Servicers.” Have a great dayZodiac confirmed the date of final warranty as well by email , see below : Good afternoon, I have your AquaPure system installed as of December of not JulyWhile that make you nearly out of the warranty period, according to our records, you're not yet out of your warranty periodYou can ask the pool company to call their Regional Tech Support or their warranty rep here in the office to verify As requested by Zodiac, I asked a technician to check my salt system : he changed the wrong part and know Zodiac asked me to pay the right partNot fair and out of law Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [If the installation was faulty, why did the pump run for almost an entire year (from August 2015 to June 2016) without any issues, noises flaws etc? The wiring panel was never accessed post installation and the unit ran without any issues hence it was a failure of internal components not the wiring.] Regards, [redacted]

Worst company ever refuses to honor warranty lawsuit is pending in dallas county texas over this fraudulent warranty

Dear Revdex.com, As you can see the salt system is out of warrantyWe are still willing to sell the customer the cell at a discounted rateAlso we have not heard from the customers service company so we can provide troubleshoot to verify the cell is bad, and we have not received any information that the chemistry is corretWarranty is still denied

Hello BBB, I have read the complaint, and have review the customers account. The homeowner is the 2nd homeowner, and does not have a warranty with Zodiac. We did explain this to him, and he was not happy with our response. See attachment for the notes in his account and for our... warranty policy. We have declined this home, and have no plans on providing him with the part. Thank you [redacted]

Absolute BS!!! I spent about double on the Jandy HE heater and it lasted half as long as it shouldThey will not stand by it and say buy a new heaterDO BOT USE THIS COMPANY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My salt system is under warranty, I provided the email from Zodiac as an evidenceAs requested by Zodiac the cell must be changed, there was no chemical issue otherwise Zodiac wouldn't advised me to change the cellBecause the cell is under warranty why should I pay for it even with a discount ? Regards, [redacted]

Hi,***,I'd like to thank you for your hard work and diligenceZodiac Pools finally sent me another debit card for the amount of $95.72.I will say this:1) The debit card is not easy to useOne calls the 800-number of the card-issuing company (not Zodiac) and an automatic response assigns you a code number to use when making a purchaseWhen you go to a retailer, however (in my case the other day), the debit card doesn't workThe cashier at this particular establishment advised me to use it as a credit cardI didIt workedAgain, I can imagine the average consumer (like me) being frustrated and embarrassed by this, maybe even abandoning further attempts to use the cardIs that the intent of companies that offer such rebates?2) I read your e-mail with the following message from Zodiac:Date Sent: 1/16/12:15:PMSpoke with Mr [redacted] in regards to his rebate, and card has been reissued this week in the amount of $Confirmation number [redacted] Card should be mailed next week to customerThis is a fabrication I spoke to no one from Zodiac and never returned their callsI left everything up to you and the Revdex.comIs it any wonder then that they didn't honor their initial promise? This is not an ethical outfit.In closing,***, thank you again and thank you for the work the Revdex.com does.sincerely, [redacted]