Zoek

I signed up with Zoek in July 2022. I had a Wix website that I built and needed someone to help me get noticed. We worked out an agreement so I would get my website optimized with SEO and other tools. During the first few months they did fine and helped me somewhat. However, then they have made numerous changes and even added pages to my website without even telling me or asking my opinion. I actually had to delete much of their content, because it just wasn't true.
Evey time, I mean every time, I call I get a different "Customer service representative". That isn't good either. No one listens and they pass along my messages to programmers, who get it wrong and What a mess.

BUT, even worse, during all of 2023 they did nothing. I had to call them multiple times, just to get them to do an optimalization. I just don't have time to manage them and had to call them every time! They simply stopped doing anything for me. So, recently I told them I wanted to cancel. Now they are sending me threatening emails and just aren't listening to anything I say. They just want their money.

I'm a small business and really wish I could get my money back from them.

I've found someone that is working with me and has already given me suggestions to improve my website and get the recognition on the web, I'm looking for.

In short! Don't do business with them!

Glen Henley
Henley's Private Tours

Absolutely horrible. I waited for more than three weeks for someone, anyone to do anything I paid for... all while my customers are complaining about the lack of navigability of my site. I complained and the designer apologized, saying she was just too busy to get to my site. Finally, I decided to do the designing myself and I accomplished a thousand times more in three hours than Zoek accomplished in 3 weeks and they are refusing to refund my money. There are sooooo many better options than this shady company. Why, oh why isn't there an option for zero stars?

Mr [redacted] , we have tried over and over again to work with you on ensuring that the phone number that you are linked to is added to our Do Not Call listWe are more than happy to remove your number as soon as possible but your refusal to provide us with your phone number makes it near impossible Being a company that is based on a business to business structure, in which we call business phone numbers, we do not need to register to the Federal DNCAgain, we are more than happy to add the phone number to our Do Not Call list and ask, again, for you to provide us with whatever phone numbers you'd likeWe have stopped attempting to reach out to you to be provided with this number as our responses to you were denied and we were asked to stop responding to your messagesAs we have previously imformed you, you can also add your phone number to our DNC through our website

We are currently working with Mr [redacted] to resolve this issueThe only directory listings that have this issue are the ***! and [redacted] directories so this issue can be resolved very easily by Mr [redacted] claiming the listings and changing the information to what he would like seen - as stated in our previous responseSince the phone number listed on those directory listings is not located anywhere in our information for Mr [redacted] 's business, we are unsure how they were placed on those directory listings as the listings we created for Mr [redacted] have the correct business phone number (and only phone number we had listed for the business in our information) listed on them

Good morning,This email is to serve as a notice that Zoek has agreed to cancel my contract with no further payment I have attached a copy of the cessation agreement that indicates no further monies are owed This is a tentative cancellation as Zoek has not responded to Citi Bank regarding the outstanding challenge of the June 1, charge of $ Assuming that this is completed and the charge is officially removed from my account, this matter will prove to be resolved.I appreciate your assistance in this matter.Warm Regards, [redacted] , PA, MPA, MilRES, RENEMilitary Residential Specialist Real Estate Negotiation ExpertRetired Police Captain

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello Ms***, I would like to start by formally apologizing for any issues that have arisen with your marketing campaign with ZoekAt Zoek, we strive to work with each of our clients to ensure that we are providing them with all of the services needed to gain exposure on the front page of
major search engines in a manner that best fits your needsAs I'm sure you know, we work with several different business types and do the best we can to create content that best fits our clients needs and we understand that we may have to make changes or update content with client requests - we do this on a daily basisOur writers use any information that they have available to them in order to create this content but are not always able to embody every part of our clients businesses without having additional information available I would like to ensure you that we are more than willing to work with you in order to make the necessary changes to the content that you have requested and are able to do this within a couple of daysI have had representatives attempting to contact you with no luck, I am not sure if you blocked our number or not but we are simply trying to work with you in order to carry out the promised services and make sure that you are another one of our satisfied clientsI have attached a copy of the contract that you signed and agreed to so that you may review all of the terms and understand that standards that we hold ourselves to in order to provide all of our clients with outstanding servicesUnfortunately, in accordance with this signed contract, you cannot cancel services without coming to an agreement for the cancellation fee but like I said, I would like to avoid that and instead turn this situation around into a working agreement by fixing any issues that were made with the content and showing you your CAP Site and getting your business found on the front page of search enginesPlease feel free to reach out to my top Personal Marketing Consultant, *** via email at *** or at her extension at *** *** **to resolve this in the best manner possible. Thank you

Mr***, I would like to thank you for bringing this to our attentionIt is never our intention to upset our potential customers by reaching out to notify them of potential errors that may be found with their online listings for their businessesAs a business owner, we understand how
important your business is to you and also know how busy you are and we work to provide affordable and effective marketing solutions to business owners for these reasonsWe do reach out to our potential customers by phone and find that it is the most effective in communicating and explaining our services. I'm not sure if our representative went over all of your errors with you but I have taken the liberty of sending you the scan results because I'd like to make sure you are aware of any problems you might have and any directories you are currently missing fromI've also included the link below for your review:
***
At this point, I've added you to our Do Not Call list, which is available directly on our website, but invite you to call or email us back with any questions that you might have in regards to how to fix these listings - you can do it yourself and we'll let you know how - and how we can help you with that as well.
Thank you

Mr***, After several attempts on our end to resolve this issue and obtain your phone number to no avail, we were luckily able to retrieve your phone number from your initial complaint here and can now add it to our Do Not Call listWe searched for your phone number and found that you offer insurance and have your phone number listed for your business as your business phone number, which is why we have reached out to inform you of our servicesWe suggest removing that phone number from online business directory listings in order to confirm that no other company in the same business as us reaches out to youAs we operate off of a business to business model, we call phone numbers that are listed as business numbers in order to reach out to potential clients and any other company that operates off of a business to business model would be inclined to reach out to the phone number that you have listedWe do offer a call tracking service that may be beneficial to you as well, feel free to take a look at our website to learn more or reach out to us for more information on how this may help alleviate your issue in the futureOtherwise, we again suggest that you remove the phone number that you do not want to be called from your business directory listings and wish you the best of luck with your businessThank you

This issue has been resolved with our clientThank you

I understand that Ms*** has rejected our response but we have been attempting contact several times over phone and email and have been unsuccessful in being able to have a conversation about the issues that were brought forth in the initial complaint. I would like to again ensure you, Ms***, that we are more than willing to work with her in reaching an agreement as discussed in my previous response and we look forward to the opportunity to make this business relationship right again by working on improving the content to your specifications and assisting you with any other questions that you may havePlease contact us via phone or email at any time so that we can work through this issue. Thank you

Mr***, we would like to start by apologizing for any inconvenience that this may have caused you and would like to help you resolve this issueWhen you cancel with us, we no longer support the listings that we were managing for you and no longer control themOnce we stop managing listings,
they will revert back to their original state as we are not monitoring them and checking on their status weekly and we cannot make any changes since we no longer have ownership or control of themThis is all explained thoroughly in the contract that you signed and returned on September 22, The good news is that since no one has ownership of these, you can claim ownership of them and take care of them yourselfYou'll just need to find the listings and go through each of the required processes for each directory to claim ownership and make the needed changesWe also highly recommend checking these listings individually each month to ensure that user data has not been added or has not altered your information and to ensure that ownership still belongs to youThe services we provide are offered to make this easier for you since we have the available resources to do this quickly and efficiently for you so that you, as a busy business owner, do not need to worry about it - kind of like how you could paint your own home but would probably hire someone to do it for youWe hope this helps you resolve the issue of your listings reverting to their original state! Thank you

I'm very pleased so far that I went with this companyMy consultant has been more than helpful and patient with me through the setup processI can't wait to see the end result and see if this will bring in new clients

This issue has been resolved by Zoek and the client. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an unacceptable answerYour company has created a listingListing did not exist before you touched itYou created the listing with the correct business phoneNow after I canceled the service list he did not revert back to nothing, but instead a whole new phone number, my personal cell phone, was publishedI suggest that you fix it, and you fix it today
Regards,
*** ***

We take accusations of this nature very, very seriously and can assure Mr*** that payment information is never stolen from anyoneWe pride ourselves on providing an highly ethical and transparent business relationship with all of our clients and are sure to maintain this through our business
relationshipsMr*** provided Zoek with credit card information in order to secure services with our company and all services promised to Mr*** were provided to him. We understand that a lot of businesses are family businesses and it is not uncommon for a parent/child team to be running a business and often, in these cases, it is simply a matter of one of the business partners not knowing about an investment that was made by another business partnerWe have taken the time to listen to the call with Mr*** in which he explicitly provides billing information and agrees to the terms of the serviceThe contract was also sent, via EchoSign - a well known online document signing software - to Mr***'s provided email address and was electronically signed upon receiptThe signatures, of course, will not match as it an electronic form of signature but all of this is covered by EchoSign's policies and legal processes to ensure that each signature, although it may not appear like the signer's actual, is valid and upheld by the highest of standards. At this point, the issue has been resolved with Mr*** as refunds have been processed as a courtesyAs mentioned, there are often times that businesses have several owners or owners with family or friends helping out that do not know what the business owner has signed up for and we work with people to find the best resolution to these issues as possibleUpon hearing about Mr***'s state, we processed the refunds - it is not in our business ethic to turn down any client who is interested in services due to their gender, age, culture, beliefs, etcThe only people who are entered into an agreement with Zoek are the clients that present themselves as the business owner, provide payment information, agree to disclosures (which are read on every call before payments are ever processed) and successfully passed through the provisioning process. We ask that Mr*** cease from leaving all online defamatory reviews and comments at this point, as we have taken care of this matterThe statements being made about Zoek online are not true and are damaging to all reputations of parties involved. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good morning,This email is to serve as a notice that Zoek has agreed to cancel my contract with no further payment.  I have attached a copy of the cessation agreement that indicates no further monies are owed.  This is a tentative cancellation as Zoek has not responded to Citi...

Bank regarding the outstanding challenge of the June 1, 2017 charge of $129.00.  Assuming that this is completed and the charge is officially removed from my account, this matter will prove to be resolved.I appreciate your assistance in this matter.Warm Regards,[redacted], PA, MPA, MilRES, RENEMilitary Residential Specialist Real Estate Negotiation ExpertRetired Police Captain

Hello Ms. [redacted], I would like to start by formally apologizing for any issues that have arisen with your marketing campaign with Zoek. At Zoek, we strive to work with each of our clients to ensure that we are providing them with all of the services needed to gain exposure on the front page of...

major search engines in a manner that best fits your needs. As I'm sure you know, we work with several different business types and do the best we can to create content that best fits our clients needs and we understand that we may have to make changes or update content with client requests - we do this on a daily basis. Our writers use any information that they have available to them in order to create this content but are not always able to embody every part of our clients businesses without having additional information available.  I would like to ensure you that we are more than willing to work with you in order to make the necessary changes to the content that you have requested and are able to do this within a couple of days. I have had representatives attempting to contact you with no luck, I am not sure if you blocked our number or not but we are simply trying to work with you in order to carry out the promised services and make sure that you are another one of our satisfied clients. I have attached a copy of the contract that you signed and agreed to so that you may review all of the terms and understand that standards that we hold ourselves to in order to provide all of our clients with outstanding services. Unfortunately, in accordance with this signed contract, you cannot cancel services without coming to an agreement for the cancellation fee but like I said, I would like to avoid that and instead turn this situation around into a working agreement by fixing any issues that were made with the content and showing you your CAP Site and getting your business found on the front page of search engines.
Please feel free to reach out to my top Personal Marketing Consultant, [redacted]  via email at [redacted] or at her extension at [redacted]1 to resolve this in the best manner possible.
 
Thank you.

I understand that Ms. [redacted] has rejected our response but we have been attempting contact several times over phone and email and have been unsuccessful in being able to have a conversation about the issues that were brought forth in the initial complaint. 
I would like to again ensure you, Ms. [redacted], that we are more than willing to work with her in reaching an agreement as discussed in my previous response and we look forward to the opportunity to make this business relationship right again by working on improving the content to your specifications and assisting you with any other questions that you may have. Please contact us via phone or email at any time so that we can work through this issue.
 
Thank you.