Zounds Hearing Centers

I have had hearing problems since I was I am nowI have had several different hearing aids over the yearsRecently I got new hearing aids from ZoundsThese are the best hearing aids I have ever hadFor example, I had problems knowing when to change batteries on other hearing aidsThe Zounds hearing aids and the control monitor are recharged each nightThe Zounds hearing aids are comfortable and secure in my earsThe staff at Zounds have been very helpfulI recommend Zounds to all people with hearing problems*** *., Phoenix

I was pleased to learn that you have become the owner of the Zounds franchise in [redacted] As you may recall, I was first introduced to the company and its' technology by you at a mutual friends house nearly five years ago Shortly after that time, I became a Zounds customer through their outlet store in [redacted] , Az I have worn Zounds hearing aids ever since and recently upgraded to their new [redacted] Model in Upon our return to Arizona from a summer home in upstate NY, I needed some repair / warranty work done on my aids Accordingly, I visited the [redacted] store which was opened several years ago and is the nearest to my home Having visited this store a number of times previously, I was pleasantly surprised by the many improvements and facility upgrades that were obvious I subsequently learned that you had acquired the store and were responsible for both, the obvious and not so obvious enhancements Further, the services provided by your staff including hearing tests, battery checks and revised audio programing were all first class You can be assured that I will recommend both Zounds and your hearing aid services to my friends

I just completed the purchase of a pair of hearing aids and can say that the experience was very satisfactory This was my first set of hearing aids and I was impressed with the time spent with me and the complete information packet provided along with the verbal responses to my questions The three staff people that I interacted with were knowledgeable and extremely friendly I had a concern and was given the chance to talk to the owner of the store and he was very upfront and responsive to my questions Overall, it was a great experience

Hello***, First off, I want to wish you and your employees all the best on you purchasing the Zounds franchiseI Purchased my hearing aids from Zounds about a year ago and have had no trouble with them until the past month When I walked into your store today without an apt your administrator [redacted] offered me coffee and was extremely pleasant and said you would be happy to help me outWhen you took my defective hearing aid to check it out, you came back with a solution and also cleaned and changed my battery and had a smile on your faceI greatly appreciated all of your help and you can count on me be a customer forever

I got my hearing aids here at Zounds one year agoMy experience has been only positiveMy initial visit and fitting with hearing aids and the clinician that set me up on hearing aids was excellent with meThe hearing aids work great and each time I have gone into the center with questions or battery changes or my charger was broken, I was helped with ease and friendlinessSome days I would simply drop in without calling and would be helped immediately! I would recommend this Zounds locations to anyone shopping for hearing aids!

I have worn hearing aids of various brands over the past twenty years I have tried most all types About two years ago I saw and ad in the [redacted] that looked like something I might be interested in as a hand-held control was part of the aid process I went to the Zounds on [redacted] ***I found the personnel there to be very accommodating and helpful in every way After a hearing test, they fit me with their top model (they have three) as my loss was significant in the higher frequencies I have been totally pleased since the purchase, and in fact, I bought a set for my wife as wellShe loves hers as do I There have been infrequent problems like fitting devices in the ear, replacement of the tiny battery in the aid itself (incidentally the aids recharge every evening with a special device so one does not need to buy expensive batteries) They never flinched a bit when it came time to replace anything…even a replacement for the hearing aid itself My wife and I both highly recommend Zounds, not only for the high quality design but for the "service after purchase" as well

The klutz that I am, I am very happy to be able to go to the hearing aid office and get my problems taken care of Lost a hearing aid, fine tuning, destroying my battery thing Both the resident expert and especially the receptionist have been extremely courteous and except for the replacement of the hearing aid no cost was expected

9/6/Arizona I would like to thank everyone at Zounds at [redacted] for a delightful hearing aid experience! I recently returned to Zounds after test driving hearing aids from several of their competitors including but not limited to [redacted] and a local hearing physician’s officeNone of these places compared in either quality of product or over all customer service! After months and months of frustration and failure I was at my limit when I walked in to my local Zounds [redacted] ***I was promptly and respectful greeted by [redacted] ; [redacted] became my advocate, she helped me explain my situation to one of the many knowledgeable and helpful hearing consultants that worked there, and soon I was fitted for a new pair of Clareza hearing aidsThis company’s teamwork and dedication to customer support and care is second to noneEveryone from the receptionist to the branch manager Leon and his team are truly dedicated to restoring the patient’s ability to hear and improving their overall quality of life

After years of not being able to hear and having tried other hearing instruments I tried Zounds My neighbor suggested I give them a shotAlly was very professional and gave me realistic expectations regarding what to expectI am very happy with the results, support and follow up that I am experiencingI have had the instruments for weeks and each day my hearing seems to improveThey tell me that my hearing should continue to improve over the next monthsI encourage you to try Zounds ; even if you have not had success in the past with hearing instruments

Service is excellent I have been a customer of Zounds in Scottsdale for over years Product is very good I highly recommend them !!

After a long period of non-use, these persons very willingly brought my information up to date in a very pleasant manner They answered several questions I had I was delighted also to hear my family's voices in natural tones and my family appreciated being able to converse in a much quieter way

Hello, This entry belongs to the Zounds Hearing Center in [redacted], AZ (Owner:  [redacted], cc'd) and not to my ([redacted]) Zounds Hearing Center located at [redacted].  Mr. [redacted] is very concerned regarding complaints reference to his business and I am...

sure he will address this situation immediately.  Please remove this compliant from my Revdex.com page.  If you have questions please call me at [redacted]Thank You, [redacted]

Hello, This entry belongs to the Zounds Hearing Center in [redacted], AZ (Owner:  [redacted], cc'd) and not to my ([redacted]) Zounds Hearing Center located at [redacted] [redacted].  Mr. [redacted] is very concerned regarding complaints reference to his business and I am sure he...

will address this situation immediately.  Please remove this compliant from my Revdex.com page.  If you have questions please call me at [redacted]Thank You, [redacted]

I just completed the purchase of a pair of hearing aids and can say that the experience was very satisfactory. This was my first set of hearing aids and I was impressed with the time spent with me and the complete information packet provided along with the verbal responses to my questions. The three staff people that I interacted with were knowledgeable and extremely friendly. I had a concern and was given the chance to talk to the owner of the store and he was very upfront and responsive to my questions. Overall, it was a great experience.

9/6/14 Arizona
I would like to thank everyone at Zounds at [redacted] for a delightful hearing aid experience! I recently returned to Zounds after test driving hearing aids from several of their competitors including but not limited to [redacted] and a local hearing physician’s office. None of these places compared in either quality of product or over all customer service! After months and months of frustration and failure I was at my limit when I walked in to my local Zounds [redacted]. I was promptly and respectful greeted by [redacted]; [redacted] became my advocate, she helped me explain my situation to one of the many knowledgeable and helpful hearing consultants that worked there, and soon I was fitted for a new pair of Clareza hearing aids. This company’s teamwork and dedication to customer support and care is second to none. Everyone from the receptionist to the branch manager Leon and his team are truly dedicated to restoring the patient’s ability to hear and improving their overall quality of life.

I was pleased to learn that you have become the owner of the Zounds franchise in [redacted]. As you may recall, I was first introduced to the company and its' technology by you at a mutual friends house nearly five years ago.
Shortly after that time, I became a Zounds customer through their outlet store in [redacted], Az. I have worn Zounds hearing aids ever since and recently upgraded to their new [redacted] Model in 2012. Upon our return to Arizona from a summer home in upstate NY, I needed some repair / warranty work done on my aids. Accordingly, I visited the [redacted] store which was opened several years ago and is the nearest to my home.
Having visited this store a number of times previously, I was pleasantly surprised by the many improvements and facility upgrades that were obvious. I subsequently learned that you had acquired the store and were responsible for both, the obvious and not so obvious enhancements. Further, the services provided by your staff including hearing tests, battery checks and revised audio programing were all first class.
You can be assured that I will recommend both Zounds and your hearing aid services to my friends.

The klutz that I am, I am very happy to be able to go to the hearing aid office and get my problems taken care of. Lost a hearing aid, fine tuning, destroying my battery thing. Both the resident expert and especially the receptionist have been extremely courteous and except for the replacement of the hearing aid no cost was expected.

[redacted],
Thank you so much for the charger. You are a lifesaver. Being able to hear makes visiting family that much nicer. Many blessings. [redacted]

Zounds Scottsdale
I want to commend you on your excellent customer service. You have worked with me over the past 6-months to correct a problem I was having with the pair of Zounds Impreso 20 hearing aids that I acquired last April 2013.
I have small ear canals. I had broken the wire connection from the hearing aid, that fits behind my ear, to the body of microphone that I fit into my ear. This had occurred three times: a) last August 2013, and b) twice in January 2014. Each time you replaced the broken piece with no cost to me.
You were able to fit a plastic wand to the post for each of the microphones. I am now able to easily extract the microphone from my ear canal. This has eliminated the pressure I was applying as I grasped the post while extracting the microphone.
I am so happy to have purchase the Zounds Impreso 20 hearing aids. They work wonderfully for me. Plus, I am fortunate to having your service.
Thank you.
Regards,
[redacted] Mowery
Scottsdale, AZ

I have worn hearing aids of various brands over the past twenty years. I have tried most all types. About two years ago I saw and ad in the [redacted] that looked like something I might be interested in as a hand-held control was part of the aid process.
I went to the Zounds on [redacted]. I found the personnel there to be very accommodating and helpful in every way. After a hearing test, they fit me with their top model (they have three) as my loss was significant in the higher frequencies. I have been totally pleased since the purchase, and in fact, I bought a set for my wife as well. She loves hers as do I.
There have been infrequent problems like fitting devices in the ear, replacement of the tiny battery in the aid itself (incidentally the aids recharge every evening with a special device so one does not need to buy expensive batteries). They never flinched a bit when it came time to replace anything…even a replacement for the hearing aid itself.
My wife and I both highly recommend Zounds, not only for the high quality design but for the "service after purchase" as well.