ABC has been in contact with the customer and issued a refund check in the amount of $ [redacted] and the check was mailed out [redacted] additional services have already been schedueled and performed at the home
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I agree that we need to work together with our financial institutions to find out where my money has gone, and why it has not gone to ***
As you can see, the [redacted] bill which was blocked in [redacted] due to service provider's incompetence, was paid (the amount agreed upon by [redacted] with [redacted] management) in early [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am doing as *** suggested, checking with the credit card company to make sure that they paid his companyWe definitely paid the credit card company the agreed upon amount
ABC has issued the requested credits, closed the account and the check for $was cut and signed yesterday - It should be in the mail todayI am truly sorry this has occurred and we could not meet your expectations - This is not the way ABC wants to be viewed or do business - I appreciate that
you brought this to our attention so we can work on getting processes in place so it does not repeat again with any other customersThank you again, and I do hope we can do business again in the futureNorman
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and I agree that we need to work together with our financial institutions to find out where my money has gone, and why it has not gone to ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Complaint Detail / ProblemNature of Complaint:Service Issues - No Detail ProvidedselectProblem:*** *** * *** *** provided abominable service to usThey did not do the installation that we agreed upon until we called and emailed for several daysWhen their equipment malfunctioned, they did not respond to calls for assistanceWe finally paid them an agreed upon amount that we have paid in fullWe are still being harassed by phone calls demanding more money.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:we want the business to stop harassing us immediately so we don't have to get our lawyer involved
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This message is in regard to your complaint submitted on ***/*** *** ** against *** *** * *** ***Your complaint was assigned ID ***You recently filed a complaint on the above mentioned companyThe last we heard from you the issue was not resolvedPlease provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possibleAre the issues resolved? ____________Yes ______X_______No If yes, when was the issue resolved? ________________________________________________________________________________...⇄ If no, what issues remain outstanding? In spite of the abominable service that we received from *** *** *** ***, we agreed to pay them a certain amount to get rid of them.*** *** *** *** continues to bombard us with_phone calls and emails demanding that we pay themMy bank, ** *** *** has told me on several occasions that *** was paid in ***, and that ***’s bank, not me, should be determining what happened to the fundsDid you ever file your case through the court system? ______X_______ If so please include a copy of your filing or judgment for our files
I apologize for any
confusion on this and the bill they received - *** has not made any offer from
the original complaint - I have spoken to and then left messages for **
*** at the number he requested I contact him at - He mentioned he travels,
and on the second call, the office told me he would be out of contact until
next week - I left a message for him to call me so we could discuss further
when he returns - There has been no discussion of a resolution or offer yet -
The office has self generated a bill based off its automated system - Please
disregard until further discussions have occurred sometime next week
Thank you
This is a follow up to my emailed response this past weekend - This is a copy of my response on *** at *** ***.We are still trying to speak to *** and we have not been granted the right to do that - *** has to give *** permission for our institution to speak to them and get to the bottom of it - This has not happendI am sorry we have
gone back and forth and in and out of the Revdex.com site for communication - It is
not our intent to not respond - *** has been in communication with ***,
the Revdex.com and our Credit Card Company throughout this complaint - As I have
stated in previous correspondence, *** was issued the payment - The lights were
installed - The lights worked up until a few days after Christmas when a storm
hit - Many additional things happened in between this part of the process but
are not needed to proceed with the Revdex.com complaint - There was a Credit Card
Dispute issued by ***, when the lights did not work - *** has since
fixed the issue and taken down the lights - The Credit Card Dispute resulted in
the reversal of the charges back to ***’ account - *** and ***
agreed to a settlement of the dispute and for the amount to be allowed back on
our account - This part has never occurred - *** and *** Bank submit
that the monies were transferred back to our account - *** contends that those
funds never were received - ***’s Credit Card Company has attempted numerous
times to communicate with ***, but they will not talk to us without
permission or more information than we have on the account - *** has now
enlisted our Bank to research on their end any deposits made by them, *** or
in that amount, and it has turned up nothing was deposited into ***’s account
*** agrees to give
our Bank and Credit Agency full authority to act on our behalf in settling this
dispute but we need the same from *** - To date this has not occurred
just information that both parties have from each agency
I would request
that both parties give full authority to each agency to speak to each other and
get the matter resolved
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,We received an invoice for $*** dated *** for "Chrismas Lght Take Down"We were billed for said item in the original invoice dated *** and we paid for it then
I am sorry we have gone back and forth and
in and out of the Revdex.com site for communication - It is not our intent to not
respond - *** has been in communication with ***, the Revdex.com and our
Credit Card Company throughout this complaint - As I have stated in previous correspondence,
*** was issued the payment - The lights were installed - The lights worked up
until a few days after Christmas when a storm hit - Many additional things
happened in between this part of the process but are not needed to proceed with
the Revdex.com complaint - There was a Credit Card Dispute issued by ***, when
the lights did not work - *** has since fixed the issue and taken down the
lights - The Credit Card Dispute resulted in the reversal of the charges back
to ***’ account - *** and *** agreed to a settlement of the
dispute and for the amount to be allowed back on our account - This part has
never occurred - *** and *** Bank submit that the monies were transferred
back to our account - *** contends that those funds never were received - ***’s
Credit Card Company has attempted numerous times to communicate with ***, but
they will not talk to us without permission or more information than we have on
the account - *** has now enlisted our Bank to research on their end any
deposits made by them, *** or in that amount, and it has turned up nothing
was deposited into ***’s account
*** agrees to give our Bank and Credit
Agency full authority to act on our behalf in settling this dispute but we need
the same from *** - To date this has not occurred just information that
both parties have from each agency
I would request that both parties give
full authority to each agency to speak to each other and get the matter
resolved
***
I reached out to the customer on the [redacted] of this month and he was
to be out of town until next week - I left a message with his office to call me
and they agreed to email the message to him - I still have not spoken to the
customer about the issue from the last correspondence from the Revdex.com - I am
waiting on the customer to call me back
[redacted] did the work and the customer paid for the work - [redacted]
[redacted]
The customer disputed some things and contacted the credit card
company and had the charge pulled back from [redacted]’s account sometime in [redacted]
of [redacted]
The customer and I spoke a few times about his concerns and agreed
to set a meeting with one of my technicians to come out and look at an
electrical issue the customer was having
[redacted] rectified the electrical issue and I called the customer that
same day
The customer agreed to contact the credit card company to allow
the charge to be put back on his account and for [redacted] to be paid for the
original work done
I agreed to take another takedown charge off his account - To
which I have already done
I followed up with an apology letter and a recount of what we both
agreed to do after our phone conversation
In this letter and our conversation we agreed the account would be
considered paid in full once [redacted] received the disputed amount back in our
account
Days went by and the credit card company would not communicate
with us regarding the issue, just that they would handle it - At this point [redacted]
has no authority to force the credit card company to put the funds back into
our account
[redacted] had to put the dollar amount (Original Charge) back on the
account, so when the credit card company reversed the charge, there would be somewhere
to post the payment
With the credit card company taking so long, the automated systems
at [redacted] took over and started to reach out to the customer because the work was
done back in [redacted], so all the automated system knew, was it was past
due
I spoke to the customer and asked if he wanted to stop the
original transaction and just start over with a new one - Nothing to date
On [redacted] I did receive an email from **. [redacted] with an attachment
that had a listing of payment on [redacted] with a transaction number - The
problem is we never received the funds
[redacted] has no record that his credit card company reversed the
charges - [redacted] has not been credited back the original amount taken back from
the credit card company when the customer disputed the charge
I have met with my accounting team and they just got off the phone
with our credit card management group - The group that would have received the
funds back from **. [redacted]’ [redacted] bank - They confirm we have not received
anything from [redacted] bank or **. [redacted]’ account
I do not know how the account can be cleared at this point without
**. [redacted] contacting them and feeling comfortable that the credit card
company does still have his funds somewhere and then he contacting us with a
new authorization to charge the amount in question
I will be out of the office tomorrow and back on [redacted] of next
week - I am open for another phone conversation at that time to discuss this
matter - Until then I have no option but to keep the account on a financial
watch list until it has been paid - I am sorry about the inconvenience, there
will be no third party collection action until I authorize it - Please know, the
automated systems and any office personnel are only following our process, they
are not reporting to any outside agency
I apologize for the late response, but our office was closed most of last week due to the flood - In response to the request, I have reviewed most of the concerns and pulled the recorded calls - There are many points that could be made on both sides but I think it might be best for us both to get...
past those and address the 2 invoices you mention - Can you please send me copies of the paid invoices for the services that were rendered so I can review them and get them to the management team that would approve them for payment ?I can be reached at n[redacted]@goanteater.com or you can mail them to 11934 Barker Cypress, Cypress TX 77433Thank youNorman
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. [redacted] Sent: Sunday, September 04, 2016 11:05 AM To: drteam <[email protected]> Subject: Complaint [redacted] This complaint was satisfactorily resolved. Thank you for your help. Deenya [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me meaning ABC will review my receipts and refund my expenses.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received word that the rebate has been approved & a check should be issued by the middle of October. I am still trying to set up a time for the water damage to be repaired.
[redacted]the request from the customer has been done - there was a $100.00 credit issued to the account and on 9-2-15 the customer paid the remaining balance owed - abc has confirmed the timer mechinism that was installed works properlythank younorman
[redacted] #[redacted]abc has been in contact with the customer and we have re-submitted the paperwork to get the rebate issued and the customer has allowed abc and our designated contractors to fix the water damage that has occurredthank younorman
ABC has been in contact with the customer and issued a refund check in the amount of $ [redacted] and the check was mailed out [redacted] additional services have already been schedueled and performed at the home
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I agree that we need to work together with our financial institutions to find out where my money has gone, and why it has not gone to ***
As you can see, the [redacted] bill which was blocked in [redacted] due to service provider's incompetence, was paid (the amount agreed upon by [redacted] with [redacted] management) in early [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am doing as *** suggested, checking with the credit card company to make sure that they paid his companyWe definitely paid the credit card company the agreed upon amount
ABC has issued the requested credits, closed the account and the check for $was cut and signed yesterday - It should be in the mail todayI am truly sorry this has occurred and we could not meet your expectations - This is not the way ABC wants to be viewed or do business - I appreciate that
you brought this to our attention so we can work on getting processes in place so it does not repeat again with any other customersThank you again, and I do hope we can do business again in the futureNorman
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and I agree that we need to work together with our financial institutions to find out where my money has gone, and why it has not gone to ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Complaint Detail / ProblemNature of Complaint:Service Issues - No Detail ProvidedselectProblem:*** *** * *** *** provided abominable service to usThey did not do the installation that we agreed upon until we called and emailed for several daysWhen their equipment malfunctioned, they did not respond to calls for assistanceWe finally paid them an agreed upon amount that we have paid in fullWe are still being harassed by phone calls demanding more money.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:we want the business to stop harassing us immediately so we don't have to get our lawyer involved
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This message is in regard to your complaint submitted on ***/*** *** ** against *** *** * *** ***Your complaint was assigned ID ***You recently filed a complaint on the above mentioned companyThe last we heard from you the issue was not resolvedPlease provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possibleAre the issues resolved? ____________Yes ______X_______No If yes, when was the issue resolved? ________________________________________________________________________________...⇄ If no, what issues remain outstanding? In spite of the abominable service that we received from *** *** *** ***, we agreed to pay them a certain amount to get rid of them.*** *** *** *** continues to bombard us with_phone calls and emails demanding that we pay themMy bank, ** *** *** has told me on several occasions that *** was paid in ***, and that ***’s bank, not me, should be determining what happened to the fundsDid you ever file your case through the court system? ______X_______ If so please include a copy of your filing or judgment for our files
I apologize for any
confusion on this and the bill they received - *** has not made any offer from
the original complaint - I have spoken to and then left messages for **
*** at the number he requested I contact him at - He mentioned he travels,
and on the second call, the office told me he would be out of contact until
next week - I left a message for him to call me so we could discuss further
when he returns - There has been no discussion of a resolution or offer yet -
The office has self generated a bill based off its automated system - Please
disregard until further discussions have occurred sometime next week
Thank you
This is a follow up to my emailed response this past weekend - This is a copy of my response on *** at *** ***.We are still trying to speak to *** and we have not been granted the right to do that - *** has to give *** permission for our institution to speak to them and get to the bottom of it - This has not happendI am sorry we have
gone back and forth and in and out of the Revdex.com site for communication - It is
not our intent to not respond - *** has been in communication with ***,
the Revdex.com and our Credit Card Company throughout this complaint - As I have
stated in previous correspondence, *** was issued the payment - The lights were
installed - The lights worked up until a few days after Christmas when a storm
hit - Many additional things happened in between this part of the process but
are not needed to proceed with the Revdex.com complaint - There was a Credit Card
Dispute issued by ***, when the lights did not work - *** has since
fixed the issue and taken down the lights - The Credit Card Dispute resulted in
the reversal of the charges back to ***’ account - *** and ***
agreed to a settlement of the dispute and for the amount to be allowed back on
our account - This part has never occurred - *** and *** Bank submit
that the monies were transferred back to our account - *** contends that those
funds never were received - ***’s Credit Card Company has attempted numerous
times to communicate with ***, but they will not talk to us without
permission or more information than we have on the account - *** has now
enlisted our Bank to research on their end any deposits made by them, *** or
in that amount, and it has turned up nothing was deposited into ***’s account
*** agrees to give
our Bank and Credit Agency full authority to act on our behalf in settling this
dispute but we need the same from *** - To date this has not occurred
just information that both parties have from each agency
I would request
that both parties give full authority to each agency to speak to each other and
get the matter resolved
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,We received an invoice for $*** dated *** for "Chrismas Lght Take Down"We were billed for said item in the original invoice dated *** and we paid for it then
I am sorry we have gone back and forth and
in and out of the Revdex.com site for communication - It is not our intent to not
respond - *** has been in communication with ***, the Revdex.com and our
Credit Card Company throughout this complaint - As I have stated in previous correspondence,
*** was issued the payment - The lights were installed - The lights worked up
until a few days after Christmas when a storm hit - Many additional things
happened in between this part of the process but are not needed to proceed with
the Revdex.com complaint - There was a Credit Card Dispute issued by ***, when
the lights did not work - *** has since fixed the issue and taken down the
lights - The Credit Card Dispute resulted in the reversal of the charges back
to ***’ account - *** and *** agreed to a settlement of the
dispute and for the amount to be allowed back on our account - This part has
never occurred - *** and *** Bank submit that the monies were transferred
back to our account - *** contends that those funds never were received - ***’s
Credit Card Company has attempted numerous times to communicate with ***, but
they will not talk to us without permission or more information than we have on
the account - *** has now enlisted our Bank to research on their end any
deposits made by them, *** or in that amount, and it has turned up nothing
was deposited into ***’s account
*** agrees to give our Bank and Credit
Agency full authority to act on our behalf in settling this dispute but we need
the same from *** - To date this has not occurred just information that
both parties have from each agency
I would request that both parties give
full authority to each agency to speak to each other and get the matter
resolved
***
I reached out to the customer on the [redacted] of this month and he was
to be out of town until next week - I left a message with his office to call me
and they agreed to email the message to him - I still have not spoken to the
customer about the issue from the last correspondence from the Revdex.com - I am
waiting on the customer to call me back
[redacted] did the work and the customer paid for the work - [redacted]
[redacted]
The customer disputed some things and contacted the credit card
company and had the charge pulled back from [redacted]’s account sometime in [redacted]
of [redacted]
The customer and I spoke a few times about his concerns and agreed
to set a meeting with one of my technicians to come out and look at an
electrical issue the customer was having
[redacted] rectified the electrical issue and I called the customer that
same day
The customer agreed to contact the credit card company to allow
the charge to be put back on his account and for [redacted] to be paid for the
original work done
I agreed to take another takedown charge off his account - To
which I have already done
I followed up with an apology letter and a recount of what we both
agreed to do after our phone conversation
In this letter and our conversation we agreed the account would be
considered paid in full once [redacted] received the disputed amount back in our
account
Days went by and the credit card company would not communicate
with us regarding the issue, just that they would handle it - At this point [redacted]
has no authority to force the credit card company to put the funds back into
our account
[redacted] had to put the dollar amount (Original Charge) back on the
account, so when the credit card company reversed the charge, there would be somewhere
to post the payment
With the credit card company taking so long, the automated systems
at [redacted] took over and started to reach out to the customer because the work was
done back in [redacted], so all the automated system knew, was it was past
due
I spoke to the customer and asked if he wanted to stop the
original transaction and just start over with a new one - Nothing to date
On [redacted] I did receive an email from **. [redacted] with an attachment
that had a listing of payment on [redacted] with a transaction number - The
problem is we never received the funds
[redacted] has no record that his credit card company reversed the
charges - [redacted] has not been credited back the original amount taken back from
the credit card company when the customer disputed the charge
I have met with my accounting team and they just got off the phone
with our credit card management group - The group that would have received the
funds back from **. [redacted]’ [redacted] bank - They confirm we have not received
anything from [redacted] bank or **. [redacted]’ account
I do not know how the account can be cleared at this point without
**. [redacted] contacting them and feeling comfortable that the credit card
company does still have his funds somewhere and then he contacting us with a
new authorization to charge the amount in question
I will be out of the office tomorrow and back on [redacted] of next
week - I am open for another phone conversation at that time to discuss this
matter - Until then I have no option but to keep the account on a financial
watch list until it has been paid - I am sorry about the inconvenience, there
will be no third party collection action until I authorize it - Please know, the
automated systems and any office personnel are only following our process, they
are not reporting to any outside agency
[redacted]
I apologize for the late response, but our office was closed most of last week due to the flood - In response to the request, I have reviewed most of the concerns and pulled the recorded calls - There are many points that could be made on both sides but I think it might be best for us both to get...
past those and address the 2 invoices you mention - Can you please send me copies of the paid invoices for the services that were rendered so I can review them and get them to the management team that would approve them for payment ?I can be reached at n[redacted]@goanteater.com or you can mail them to 11934 Barker Cypress, Cypress TX 77433Thank youNorman
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. [redacted] Sent: Sunday, September 04, 2016 11:05 AM To: drteam <[email protected]> Subject: Complaint [redacted] This complaint was satisfactorily resolved. Thank you for your help. Deenya [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me meaning ABC will review my receipts and refund my expenses.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received word that the rebate has been approved & a check should be issued by the middle of October. I am still trying to set up a time for the water damage to be repaired.
[redacted]
our accounting staff has credited the account for $42.76 in questionsorry for the mistakethank younorman
[redacted]the request from the customer has been done - there was a $100.00 credit issued to the account and on 9-2-15 the customer paid the remaining balance owed - abc has confirmed the timer mechinism that was installed works properlythank younorman
[redacted] #[redacted]abc has been in contact with the customer and we have re-submitted the paperwork to get the rebate issued and the customer has allowed abc and our designated contractors to fix the water damage that has occurredthank younorman