I apologize for any misunderstanding on this matter,I have instructed our accounting team to adjust the dollar figure off her account and remove her from any collections process - the account has been closedthank younorman
I am sorry for any inconvenience this has caused,All services have been cancelled out of the system and a credit memo has been sent to our accounting team to remove the outstanding balanceThank youNorman
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me only if the debt is totally dissolved. I never said that credits were never issued in any case. The fact that they had to issue credits in the past and in the amount that they have stated indicates the shoddy work that I have experienced as a customer. They were poor performers in which I tried to stay with a company that I initially respected and believed that they would actually get a crew who would do the right thing.
This last complaint speaks to the work that they NEVER rectified despite the videos and photos indicating the non-performance of the varied crews that were sent out. The assigned Supervisor(s) were not effective in motivating the crews to do respectable work. Despite all of this, I paid more than half of what was owed of my final bill. I requested that the balance be waived or credited....and was denied.In the final analysis, the final balance in all fairness should be waived considering the shoddy work that was performed at this residence. I experienced them lying about doing work that was never done, they cut the front...not the back then they got in the truck and drove off, the blew leaves into the fence line of my yard and the neighbors yard, they blew leaves around the yard without collecting them, they would check off items of completion that were never touched, they would blow trash and debris in my neighbor's yard (until she ran out and stopped them), they would also blow trash and debris into the street (littering), and finally they would put off coming (without my input) for more than two cycles. By then the yard would be extremely tall.Further, the final condition upon acceptance is that this debt after waiving the current (said) balance should NEVER appear on my credit. To do so will be extremely unjust. I have had to endure charges that should have been added to those that were credited back to the account that was used to pay them.If or when the aforementioned is done, I will accept the agreement.
I have spoken to the customer and all services have been cancelled and the check for $93.10 will be put in the mail tomorrow as instructed by the customersorry for the inconvenience[redacted]
we have reached out to the customer via phone and email, we are awaiting a response - our goal is to return to the home and solve the issues the customer is currently having - our office manager will be handling the schedule and he will be sending a supervisor for the service - abc will not be...
charging anything for this service - if the customer would like to cancel after we have solved the issue, abc will honor that request, of course, abc would like to keep them as a customer if they are comfortable with our servicei have instructed our accounting staff to credit the $91.99 off the account, and they have already completed that taskagain, I am sorry for any inconvenience this situation has caused, and abc looks forward to serving you, the customer, in the futurewe look forward to hearing from youthank you[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I agree that we need to work together with our financial institutions to find out where my money has gone, and why it has not gone to [redacted].
As you can see, the [redacted] bill which was blocked in [redacted] due to service provider's incompetence, was paid (the amount agreed upon by [redacted] with [redacted] management) in early [redacted].
I appreciate you reaching out to ABC for services and I am truly sorry we have not met your expectations - Since Mr. [redacted] has not paid for his service done in May of this year, there will be no refund issued, just a credit to the account - I will send the request through the proper channels...
here and it will be taken off his account - It appears that he has gone another direction with another company and they have met his needs - ABC wishes him well with his new service provider Thank you[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
[redacted] says that the ammount in question was sent back to the bank that the original amount was sent to in [redacted]. They said that it is probably sitting in a "dispute" or "miscelaneous" account at the bank. They would not give me the name of the bank. They assured me that it went to the same bank that the original payment in [redacted] went to.
[redacted] has spoken to the customer about his concerns and we are currently working to resolve them - I expect to be able to speak to him again today - he was in a meeting yesterday when I left a message for him
ABC has been in contact with the customer and issued a refund check in the amount of $[redacted] and the check was mailed out [redacted]additional services have already been schedueled and performed at the home
ABC has been in contact with Mr. [redacted] and we have been out to the home to address his concerns in regards to the rodent issue - This morning I was informed we will be back out to the home on the 13th to take another look at a report he is still hearing a noise - This visit will involve a...
supervisor and the department manager - I am confident we are at the end of this problem and the two ABC personnel will have a final game plan later this weekThank youNorman
I apologize for any misunderstanding on this matter,I have instructed our accounting team to adjust the dollar figure off her account and remove her from any collections process - the account has been closedthank younorman
I am sorry for any inconvenience this has caused,All services have been cancelled out of the system and a credit memo has been sent to our accounting team to remove the outstanding balanceThank youNorman
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me only if the debt is totally dissolved. I never said that credits were never issued in any case. The fact that they had to issue credits in the past and in the amount that they have stated indicates the shoddy work that I have experienced as a customer. They were poor performers in which I tried to stay with a company that I initially respected and believed that they would actually get a crew who would do the right thing.
This last complaint speaks to the work that they NEVER rectified despite the videos and photos indicating the non-performance of the varied crews that were sent out. The assigned Supervisor(s) were not effective in motivating the crews to do respectable work. Despite all of this, I paid more than half of what was owed of my final bill. I requested that the balance be waived or credited....and was denied.In the final analysis, the final balance in all fairness should be waived considering the shoddy work that was performed at this residence. I experienced them lying about doing work that was never done, they cut the front...not the back then they got in the truck and drove off, the blew leaves into the fence line of my yard and the neighbors yard, they blew leaves around the yard without collecting them, they would check off items of completion that were never touched, they would blow trash and debris in my neighbor's yard (until she ran out and stopped them), they would also blow trash and debris into the street (littering), and finally they would put off coming (without my input) for more than two cycles. By then the yard would be extremely tall.Further, the final condition upon acceptance is that this debt after waiving the current (said) balance should NEVER appear on my credit. To do so will be extremely unjust. I have had to endure charges that should have been added to those that were credited back to the account that was used to pay them.If or when the aforementioned is done, I will accept the agreement.
I have spoken to the customer and all services have been cancelled and the check for $93.10 will be put in the mail tomorrow as instructed by the customersorry for the inconvenience[redacted]
we have reached out to the customer via phone and email, we are awaiting a response - our goal is to return to the home and solve the issues the customer is currently having - our office manager will be handling the schedule and he will be sending a supervisor for the service - abc will not be...
charging anything for this service - if the customer would like to cancel after we have solved the issue, abc will honor that request, of course, abc would like to keep them as a customer if they are comfortable with our servicei have instructed our accounting staff to credit the $91.99 off the account, and they have already completed that taskagain, I am sorry for any inconvenience this situation has caused, and abc looks forward to serving you, the customer, in the futurewe look forward to hearing from youthank you[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I agree that we need to work together with our financial institutions to find out where my money has gone, and why it has not gone to [redacted].
As you can see, the [redacted] bill which was blocked in [redacted] due to service provider's incompetence, was paid (the amount agreed upon by [redacted] with [redacted] management) in early [redacted].
I appreciate you reaching out to ABC for services and I am truly sorry we have not met your expectations - Since Mr. [redacted] has not paid for his service done in May of this year, there will be no refund issued, just a credit to the account - I will send the request through the proper channels...
here and it will be taken off his account - It appears that he has gone another direction with another company and they have met his needs - ABC wishes him well with his new service provider Thank you[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
[redacted] says that the ammount in question was sent back to the bank that the original amount was sent to in [redacted]. They said that it is probably sitting in a "dispute" or "miscelaneous" account at the bank. They would not give me the name of the bank. They assured me that it went to the same bank that the original payment in [redacted] went to.
[redacted] has spoken to the customer about his concerns and we are currently working to resolve them - I expect to be able to speak to him again today - he was in a meeting yesterday when I left a message for him
ABC has been in contact with the customer and issued a refund check in the amount of $[redacted] and the check was mailed out [redacted]additional services have already been schedueled and performed at the home
ABC has been in contact with Mr. [redacted] and we have been out to the home to address his concerns in regards to the rodent issue - This morning I was informed we will be back out to the home on the 13th to take another look at a report he is still hearing a noise - This visit will involve a...
supervisor and the department manager - I am confident we are at the end of this problem and the two ABC personnel will have a final game plan later this weekThank youNorman