Zurich Shield

I bought Zurich Shield vehicle outer and inner coating when I bought my new car - cost was $700. Recently, I had bird poop or such on my hood of my car where it left permanent stains on the coating and paint. After applying for my Zurich Shield warranty, their reps almost immediately denied my claim because of some lame excuses (the bird poop on your car should have been washed off sooner). You see... try applying for a claim and they will rip you off!

The paint is clearly has sand abrasion and the Zurich Shield will not cover it. I asked the question "What happens if there is a rust hole?" They said it would not be covered due to the climate that I live in (Wisconsin). The dealer was fine they were under the same impression that I was. The body shop manager did a great job trying to tell Zurich what he was seeing and also sent them pictures. Never again will I buy this paint protection ever again. They suck!

The dealer tells you one thing and the hidden LIMITED Warranty is a joke!

This product was part of the deal buying a new 2019 Honda Pilot. It is bubbling in an area roughly 3 square feet and I was only given a one year warranty. Since this product is junk what is the best remedy? Going to a detailer to remove or fix?

We are very sorry to hear about Ms [redacted] accident Unfortunately we are unable to assist as we are not an insurance company We service after market product warranties not comprehensive/collision or medical insurance claims I wish I could refer Ms [redacted] to the correct company but I do not have that type of information

We sympathize with [redacted] and understand the frustration Our products perform well and they are backed by our warranty with covered items listed in Section I of the Terms and Conditions We have a 3rd party mobile technician in the area that we are willing to dispatch and pay to perform a repair on the leather console Please contact our office at [redacted] if you would like us to move forward with a repair.Thank you, [redacted] Senior Manager of Warranty Services

We sympathize with Ms [redacted] however, the attached photos reflect missing paint and missing and chipped paint are an exclusion of the warranty The ZurichShield Team

ZurichShield is an after market product applied to your car that includes a limited warranty and is not considered an insurance policy The damage reported and reflected in the photos was that of bubbling paint which is not listed as a covered provision As per your conversation with our Lead Claims Representative on 11/10/we are pending an estimate to repair the damage on your hood as we have offered to assist in repairing your car Upon receipt of the repair estimate, please fax a copy to 210-568-Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because:These pictures were proved previously by myself as will as the body shop.The front of my "Environmental Protection Registration Form" clearly indicates coverage for "oxidation" Regards, [redacted]

We acknowledge and regret that our attempts to resolve this customer’s complaint have not been successfulWe will continue to try to work out a reasonable solutionUnder no circumstances were we implying that Ms [redacted] was making things up In fact, we have agreed to process the repair estimate Ms [redacted] provided us.Thank you, [redacted] Senior Manager Warranty Services

Complaint: [redacted] I am rejecting this response because: Regards, II have given proof the paint chipping is do to oxidation that caused the damage to my truck [redacted]

ZurichShield is an after market product applied to your car that includes a limited warranty and is not considered an insurance policy
The damage reported and reflected in the photos was that of bubbling paint which is not listed as a covered provision
As per your conversation with our Lead
Claims Representative on 11/10/we are pending an estimate to repair the damage on your hood as we have offered to assist in repairing your car
Upon receipt of the repair estimate, please fax a copy to 210-568-6893Thank you,*** ***

Revdex.com:I called them and we discussed problem not completely satisfied with what was discussed, but going to give them the benefit of the doubt and see if they honor there warranty like discussed in telephone conversation with *** 06/06/If the issue should continueThe dealer took care of it last week ok for now but like I said I don't want just a cover upAnd one issue I have after talking to representative is I have been paying the dealship to get the water spots of my car and it should be free this whole time! So now I know Can I get reimbursed?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is okHowever, I encourage the bussiness practices and the way Zurich Shield treats their customersThe rep was not nice at all and she made clear several times that it was "a goowill"I purchased my warranty, it wasn't given to me for free and at least they should recognize that the damage was realI will never purchase another warranty from them
Regards,
*** ***

We are very sorry to hear about Ms*** accident. Unfortunately we are unable to assist as we are not an insurance company. We service after market product warranties not comprehensive/collision or medical insurance claims. I wish I could refer Ms
*** to the correct company but I do not have that type of information

We apologize for Ms*** frustration and look forward to working with her on the removal of the tree sap as it is important to have it removed before it eats through the paint. Unfortunately, we do not cover missing paintThank you, The CalTex Team

We sympathize with Ms*** situation. Unfortunately the product warranty Ms*** purchased does not cover chipped or missing paint. We have been trying to work with Ms*** to remove the tree sapWe look forward to a return call. Ms*** can reach us at ***
*** * followed by the # signThank you, The ZurichShield Team

We
acknowledge and regret that our attempts to resolve this customer’s complaint
have not been successfulWe will continue to try to work out a reasonable
solutionUnder no circumstances were we implying that Ms*** was making things up. In fact, we have agreed to process the repair estimate Ms*** provided usThank you,
*** ***
Senior Manager Warranty Services

We are truly sympathetic to Mr***’s situation. We have not had an opportunity to speak to Mr*** since December of 2015. While we do not know the origin or cause of the discoloration of Mr***’s interior door panels, we are willing to assist him by repairing the damage
We encourage Mr*** to contact our office at *** option 2# and one of our Customer Service Representatives will process a claimThank you, The APS Team

We are very sorry to hear about Ms*** * frustration. We were unable to locate any claims in our system and we would love the opportunity to assist with all covered items under the warranty. Please give us a call at *** option so we can obtain some
additional information in regards to your warranty and the damages to your vehicle. We look forward to speaking to you and assisting with your car care needs