Zurich Shield

We sympathize with *** *** and understand the frustration. Our products perform well and they are backed by our warranty with covered items listed in Section I of the Terms and Conditions
We have a 3rd party mobile technician in the area that we are willing to dispatch and pay to perform
a repair on the leather console. Please contact our office at *** if you would like us to move forward with a repair.Thank you,*** ***Senior Manager of Warranty Services

I was sold the warranty from Zurich shield by the Lexus dealership, and was pressured into it by the salesmanNaturally I regretted spending the money and doubted the coverage, especially being $2,on top of the cost of my car
Fast forward years
Like an it, I had a bottle of black edge dressing for my dress shoes in my car and went to get out of the car with it inside a Wal-Mart bag with other shoe care productsI don't know how it came open or if it was broken, but it apparently leaked and filled up the bottom of the bag and leaked EVERYWHERE across my suit pants, and all down my leather seat, leather center console, and light beige carpet on the drivers sideMy heart sank, as I love my car
I nervously called zurich immediately after it happened expecting to be told it wasn't covered, most likely due to my own stupidity
However, they were fantastic! They instructed me to try and clean it myself first, which I did with no successThey followed up with a call the next day and since I wasn't able to get it out, they sent a technician to evaluate itHe was very professional and was honest with me saying there was nothing he could do and took photos to send to Zurich with his findingsThe very next day, they called me and told me it was covered for full replacement at the dealershipNot even a deductible
I honestly couldn't believe what I was hearing, but I'm extremely happy with them, and that I took the warrantyThey probably saved me 3k or more with the replacements, so the warranty paid for itself in the long runI will definitely look for them with my next car purchaseIf you care about your investment of your car, buy the insurance

In regards to *** *** her warranty is good for the term she signed up for There was a miss understanding, the warranty states that we must be notified within days of noticing the damage One hour after *** *** disconnected with our Claims Representative, I spoke to her and
made an exception and sent a technician to her home to repair the damages she reported
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Complaint: ***
I am rejecting this response because:
Regards,
*** ***
The reason I am rejecting the response is because, no one claimed this service to be an insurance, I am just really appalled that Zurich Shield keeps giving me excuses for not covering the warrantyThey need to be more informed regarding bird drops damage IT CAUSES BUBBLES IN THE Paint and they claim it doesn't, that is the reason I am upset and furious....they are not informed and they are assuming I am making things upI AM NOTThey want an estimate but, they clearly told me they were not sure that they were going to cover this expense...in conclusion they are not going to fulfill what they promise..they don't even have a technician that can come an as the problem I AM WILLING TO WAIT FOR A CAR OR BODY DAMAGE EXPERT...they claim they don't have one available, how is that possible?...they are relying on their so call "experts" at their offices just for a picture that sometimes is not easy take?..they need people in the field to as the damage of hundred of people that buy this warranty all over the country...or wherever they offer and scam people with this warrantyI need a straight answer that they are going to cover not an "IF"

We are very sorry to hear about Ms*** accident. Unfortunately we are unable to assist as we are not an insurance company. We service after market product warranties not comprehensive/collision or medical insurance claims. I wish I could refer Ms*** to
the correct company but I do not have that type of information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We sympathize with Ms. [redacted] however, the attached photos reflect missing paint and missing and chipped paint are an exclusion of the warranty.  The ZurichShield Team

Complaint: [redacted]
I am rejecting this response because:These pictures were proved previously by myself as will as the body shop.The front of my "Environmental Protection Registration Form" clearly indicates coverage for "oxidation".
Regards,
[redacted]

We apologize for the delayed response to Ms. [redacted] during the claims process, we were waiting for the requested photos from the body shop.   We truly sympathize with Ms. [redacted] however our warranty excludes missing or chipped paint.  Attached is a copy of Ms. [redacted] Terms and...

Conditions for review. We look forward to serving Ms. [redacted] should she have a covered claim in the future. The ZurichShield Team

We
acknowledge and regret that our attempts to resolve this customer’s complaint
have not been successful. We will continue to try to work out a reasonable
solution. Under no circumstances were we implying that Ms. [redacted] was making things up.  In fact, we have agreed to process the repair estimate Ms. [redacted] provided us.Thank you,[redacted]Senior Manager Warranty Services

We would like to thank Ms. [redacted] for bringing this to our attention and we apologize for her frustration.   After reviewing the documentation and photo for this claim, we are reversing the denial.   Please have Ms. [redacted] contact our office at [redacted] option 2#...

so we can proceed with the windshield replacement. Thank you, The ZurichShield Team

Complaint: [redacted]
I am rejecting this response because: The chips on the paint were caused by tree sap which is one of the items the warranty is suppose to cover.  How can you cover tree sap but not the damage it has caused? This is deceptive.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
II have given proof the paint chipping is do to oxidation that caused the damage to my truck 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

ZurichShield is an after market product applied to your car that includes a limited warranty and is not considered an insurance policy.
The damage reported and reflected in the photos was that of bubbling paint which is not listed as a covered provision.
As per your conversation...

with our Lead Claims Representative on 11/10/2015 we are pending an estimate to repair the damage on your hood as we have offered to assist in repairing your car.
Upon receipt of the repair estimate, please fax a copy to 210-568-6893
Thank you,
[redacted]

We sympathize with [redacted] and understand the frustration.  Our products perform well and they are backed by our warranty with covered items listed in Section I of the Terms and Conditions.
We have a 3rd party mobile technician in the area that we are willing to...

dispatch and pay to perform a repair on the leather console.  Please contact our office at [redacted] if you would like us to move forward with a repair.Thank you,
[redacted]
Senior Manager of Warranty Services

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The reason I am rejecting the response is because, no one claimed this service to be an insurance, I am just really appalled that Zurich Shield keeps giving me excuses for not covering the warranty. They need to be more informed regarding bird drops damage IT CAUSES BUBBLES IN THE Paint and they claim it doesn't, that is the reason I am upset and furious....they are not informed and they are assuming I am making things up.. I AM NOT. They want an estimate but, they clearly told me they were not sure that they were going to cover this expense...in conclusion they are not going to fulfill what they promise..they don't even have a technician that can come an as the problem I AM WILLING TO WAIT FOR A CAR OR BODY DAMAGE EXPERT...they claim they don't have one available, how is that possible?...they are relying on their so call "experts" at their offices just for a picture that sometimes is not easy take?..they need people in the field to as the damage of hundred of people that buy this warranty all over the country...or wherever they offer and scam people with this warranty... I need a straight answer that they are going to cover not an "IF"....