Zye Technologies LLC

Respected Sir/Mam I must bring this to your attention that the complainant is our valuable customer since 9th April,and the customer contacted us on 10th April,The contract was completed on 9th April with the completion of the contract durationThe customer service department has provided all the possible support to the customer during the contractAs per our policy the customer have to renew the services once the contract got expiresThe same was requested to the complainant and the customer refuses to do soTheir are different discounts we offer to our existing customers at the time of their renewable of the servicesThis was well explained to the customer and she refuses to renew it and asked for the refund of the transaction which was done last yearIt does not comply to our refund policy which is clearly mentioned on our websiteThis explains our position on the matterPlease feel free to contact us for any further clarifications

Contact Name and Title: DEEPAK [redacted] Contact Phone: [redacted] Contact Email: director [redacted] Hi Whosoever It May concern I must bring this to your attention that the complaint is our registered valuable customer and we have provided our written service agreement to the customer in response to his payment of $We have successfully installed a security software in his computer and we are always available in business hours to provide a help & support to the customerWe also provide a customer ID number to our every client and mention that on their respective service agreementCustomer has received a phone call from some other company with the information as customer have some issues in his computer and they can solve it by giving him a reference numberThis other no name company person claimed to be a [redacted] and asked the customer to get the refund of $from our companyWhen the customer contacted us by saying that he have [redacted] helping him then support representative has refuse to recognise the reference number and specifically asked for our Customer IDCustomer has refused to provide the customer ID and asked the refund of the moneyAs a matter of fact we have provided a software and the services to the customer and we are always available for our customers for any kind of helpI must tell you that the customer does not comply with our refund policy clearly which is given on our websiteI therefore request you to close the matter as we have tried to contact the customer to resolve the issue but we were unable to reachCustomer should ask the other company to provide the refund as we have been taking care of all his issues from the first placeI believe this clarifies our position in this matterPlease let us know if we could be any further assistance Thanks Deepak ***

Mouthy customer service reps who tell the customers what they want and crappy technicians who take more than times the allotted time

This is a scam number They also use 630-471- Promised a refund within Still have not received You call the numbers and it is says you can,t reach them from my aea code (386)

Initial Business Response / [redacted] (1000, 6, 2015/09/06) */ Contact Name and Title: [redacted] (MD) Contact Phone: XXXXXXXXXXX Contact Email: [redacted] @yahoo.in The customer can always request for an refund by calling our toll free number ( X-XXX-XXX-XXXX )The refund policy is already mentioned on our website and on the document given to the customerHowever, We are processing this refund immediately and customer will receive these funds with in to business days Thanks [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the way this was resolved, a full refund

Initial Business Response / [redacted] (1000, 6, 2015/10/22) */ Contact Name and Title: [redacted] Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @zyetechnologies.com Whosoever It may Concern The complainant was agreed to get the computer fix where she was getting lot of pop ups from lot of networksShe called us as we advertise ourself through search engines After her permission the technician started the work but then she get's confused and called credited card company to stop the payment which was not even processed by usWe only process the payment once we complete the job and get written authorisation from the card holder The customer should have call the given number and as k the process to be cancel or endI can confirm that it was a complete misunderstanding Thanks [redacted]

The business is not real They are not what they claim to beTheir blog is a bunch of nonsense like this: "With updated technology like cloud, email servers by spam, virus, phishing and other malware programs for frequently." That's not even EnglishFurthermore, the staff on their page (with all of their names) is made upThey are all stock photos, easily proven by image searchI am sure ALL of the positive reviews here have been written by themWatch out for their subsidiary "companies" as well that share the same [redacted] and [redacted] are also fake companies They are so new they don't even have a good way to leave a review for them, so I am leaving this trail of crumbs here Don't trust your financial and computer data to people who create fictitious staff and fake website facades I wish I could slap them It's some kind of mix of hackers and scammers in one nice package

Initial Business Response /* (1000, 6, 2015/09/06) */
Contact Name and Title: DEEPAK TYAGI (MD)
Contact Phone: ***
Contact Email: ***@yahoo.in
Hi
I am sure that the number displayed on the popup does not belong to Zye TechnologiesThe number 1-888-742-is a round
the clock working number and as per your given cr, feel free to contact us any timeHowever, as you have wished for an refund of your moneyWe are immediately going to process your request for the refund of your payment and same will be credit in your account with in to business days
Thanks
Deepak

Respected Sir/Mam
I must bring this to your attention that the complainant is our valuable customer since 9th April,and the customer contacted us on 10th April,The contract was completed on 9th April with the completion of the contract durationThe customer service department has
provided all the possible support to the customer during the contractAs per our policy the customer have to renew the services once the contract got expiresThe same was requested to the complainant and the customer refuses to do soTheir are different discounts we offer to our existing customers at the time of their renewable of the servicesThis was well explained to the customer and she refuses to renew it and asked for the refund of the transaction which was done last yearIt does not comply to our
refund policy which is clearly mentioned on our websiteThis explains our position on the matterPlease feel free to contact us for any further clarifications

I use *** *** to process sales at my businessMy server lost power and created errors in my company fileNo having my cell phone on me, I used *** to search for the toll free number for *** SupportI found 866-340-listed as *** support but it was actually Vortex Solutions Ltd aka Zye TechnologiesI was nervous and frustrated because I was not able to get into *** and although I had some suspicions, the reps convinced me to allow them to remote control my computerThey opened the license window and told me I did not have "advanced technical support" covered in my *** subscription and I would have to pay $1,to get my computers back up and runningI repeatedly asked them if they were Intuit and they said "yes" they were partners with intuit and my service plan did not cover this problemI foolishly paid their ransom; but later on started investigating and called the REAL *** support and found that Intuit knew nothing about these people and I WAS fully covered for all technical support and did not need to pay ANYTHING for support from the REAL ***I called Zye and demanded my money back, but I am still waiting for my refundThese people use predatory & deceptive tactics to do businessSTAY AWAY FROM THIS COMPANYTHEY ARE SCAMMERS!

Initial Business Response /* (1000, 6, 2015/09/06) */
Contact Name and Title: DEEPAK TYAGI (MD)
Contact Phone: ***
Contact Email: ***@yahoo.in
Hi
I am sure that the number displayed on the popup does not belong to Zye TechnologiesThe number 1-888-742-is a round the clock
working number and as per your given cr, feel free to contact us any timeHowever, as you have wished for an refund of your moneyWe are immediately going to process your request for the refund of your payment and same will be credit in your account with in to business days
Thanks
Deepak

Contact Name and Title: DEEPAK [redacted]
Contact Phone: 88[redacted]
Contact Email: director[redacted]
Hi
Whosoever It May concern.
I must bring this to your attention that the complaint is our registered valuable customer and we have provided our...

written service agreement to the customer in response to his payment of $99.99. We have successfully installed a security software in his computer and we are always available in business hours to provide a help & support to the customer. We also provide a customer ID number to our every client and mention that on their respective service agreement. Customer has received a phone call from some other company with the information as customer have some issues in his computer and they can solve it by giving him a reference number. This other no name company person claimed to be a [redacted] and asked the customer to get the refund of $99.99 from our company. When the customer contacted us by saying that he have [redacted] helping him then support representative has refuse to recognise the reference number and specifically asked for our Customer ID. Customer has refused to provide the customer ID and asked the refund of the money. As a matter of fact we have provided a software and the services to the customer and we are always available for our customers for any kind of help. I must tell you that the customer does not comply with our refund policy clearly which is given on our website. I therefore request you to close the matter as we have tried to contact the customer to resolve the issue but we were unable to reach. Customer should ask the other company to provide the refund as we have been taking care of all his issues from the first place. I believe this clarifies our position in this matter. Please let us know if we could be any further assistance.
Thanks
Deepak [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree with the response because it doesn't make sense. The main reason for my complaint was because I requested a receipt for this security software and I have never received a receipt from this company yet. Any legitimate business would and zye technology did not. The company really charged my husband's credit card $100 and not $99.99. As matter of fact I called [redacted] directly and they even told me that zye technology is a third party and this company is not authorized to say they work with [redacted]o put security software on people's computers. This is what zye technology told my husband and thos needs to be reported.

I received a pop up that told me that my computer was infected by hackers, they even showed the list of how many times my computer had been hacked. I should have known what was going on they all spoke with an eastern accent. They told me that it would only take a few hours to fix the problem, and should be done by 7:00 p.m. they finished at 11:38 p.m. I thought my problem was fixed two days later I get the same message. When I called them back on the number that was given to me, I got a message that Zye Technologies was not available at that time to leave a message. When I called use their product to fix the problem I had to have a code, which they did not leave me. Thursday 9/10/15 I finally found a help desk international and they helped me. Somehow the same Hackers managed to tie into a similar help product and picked up on the phone and told me that their legal dept. would take my case for $659.00. I told them I would get back to them later. I finally found the correct number and got my computer fixed by a techinichian who know about my problem and what had happen. I learned a very expensive lesson. I they speak with an eastern accent and write back to you using the lower case (i) instead of the Upper case (I) as the English are taught to do they are more than likely an Eastern citicen and will have something to do with the Hackers do not speak to them and I they call on the phone hang up. They will also use the same login name of LogMeIn Rescue

Thank you
Betty

Respected Sir/Mam
I must bring this to your attention that the complainant is our valuable customer since 9th April,2014 and the customer contacted us on 10th April,2015. The contract was completed on 9th April 2015 with the completion of the contract duration. The customer service...

department has provided all the possible support to the customer during the contract. As per our policy the customer have to renew the services once the contract got expires. The same was requested to the complainant and the customer refuses to do so. Their are different discounts we offer to our existing customers at the time of their renewable of the services. This was well explained to the customer and she refuses to renew it and asked for the refund of the transaction which was done last year. It does not comply to our
refund policy which is clearly mentioned on our website. This explains our position on the matter. Please feel free to contact us for any further clarifications.

The business is not real. They are not what they claim to be.
Their blog is a bunch of nonsense like this: "With updated technology like cloud, email servers by spam, virus, phishing and other malware programs for frequently."
That's not even English.
Furthermore, the staff on their page (with all of their names) is made up. They are all stock photos, easily proven by image search.
I am sure ALL of the positive reviews here have been written by them.
Watch out for their subsidiary "companies" as well that share the same [redacted] and [redacted] are also fake companies. They are so new they don't even have a good way to leave a review for them, so I am leaving this trail of crumbs here. Don't trust your financial and computer data to people who create fictitious staff and fake website facades. I wish I could slap them. It's some kind of mix of hackers and scammers in one nice package.

This is a scam number. They also use 630-471-0786. Promised a refund within 10. Still have not received. You call the numbers and it is says you can,t reach them from my aea code. (386).

Initial Business Response /* (1000, 6, 2015/10/22) */
Contact Name and Title: [redacted]
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@zyetechnologies.com
Whosoever It may Concern
The complainant was agreed to get the computer fix where she was getting lot of pop ups from lot...

of networks. She called us as we advertise ourself through search engines.
After her permission the technician started the work but then she get's confused and called credited card company to stop the payment which was not even processed by us. We only process the payment once we complete the job and get written authorisation from the card holder.
The customer should have call the given number and as k the process to be cancel or end. I can confirm that it was a complete misunderstanding.
Thanks
[redacted]

Initial Business Response /* (1000, 6, 2015/09/06) */
Contact Name and Title: [redacted] (MD)
Contact Phone: XXXXXXXXXXX
Contact Email: [redacted]@yahoo.in
Hi
Whosoever it may concern
The customer is confused over the conversation she had with two different companies. We follow the...

legitimate practice of advertising. Moreover, we offer Annual maintenance for any future help in the terms of any computer issue. We have posted our refund policy on the website for any customer who is not satisfied with the services. We have investigated the case by our internal quality team and not found any call made to our billing department from the customer.
If the customer is looking for the refund then, we will do the full refund of her payment.
Customer has already called a bank for the chargeback so we consider this matter to be closed. let me know if we could be any further assistance.
Thanks
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My charge card company is working on a credit, so If I receive the full credit,I will be satisfied.I was confused about the company name; Zye Technologies, I put the 2 together, hence [redacted]
I did want to mention that I was charged twice on 2 invoices.

Initial Business Response /* (1000, 6, 2015/09/06) */
Contact Name and Title: [redacted] (MD)
Contact Phone: XXXXXXXXXXX
Contact Email: [redacted]@yahoo.in
The customer can always request for an refund by calling our toll free number ( X-XXX-XXX-XXXX ). The refund policy is already...

mentioned on our website and on the document given to the customer. However, We are processing this refund immediately and customer will receive these funds with in 3 to 4 business days.
Thanks
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the way this was resolved, a full refund.