Zye Technologies LLC

Mouthy customer service reps who tell the customers what they want and crappy technicians who take more than 3 times the allotted time.

Initial Business Response /* (1000, 6, 2015/10/22) */
Contact Name and Title: [redacted]
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@zyetechnologies.com
Whosoever It may Concern
The complainant was agreed to get the computer fix where she was getting lot of pop ups from lot of...

networks. She called us as we advertise ourself through search engines.
After her permission the technician started the work but then she get's confused and called credited card company to stop the payment which was not even processed by us. We only process the payment once we complete the job and get written authorisation from the card holder.
The customer should have call the given number and as k the process to be cancel or end. I can confirm that it was a complete misunderstanding.
Thanks
[redacted]

Initial Business Response /* (1000, 6, 2015/09/06) */
Contact Name and Title: [redacted] (MD)
Contact Phone: XXXXXXXXXXX
Contact Email: [redacted]@yahoo.in
Hi
Whosoever it may concern
The customer is confused over the conversation she had with two different companies. We follow...

the legitimate practice of advertising. Moreover, we offer Annual maintenance for any future help in the terms of any computer issue. We have posted our refund policy on the website for any customer who is not satisfied with the services. We have investigated the case by our internal quality team and not found any call made to our billing department from the customer.
If the customer is looking for the refund then, we will do the full refund of her payment.
Customer has already called a bank for the chargeback so we consider this matter to be closed. let me know if we could be any further assistance.
Thanks
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My charge card company is working on a credit, so If I receive the full credit,I will be satisfied.I was confused about the company name; Zye Technologies, I put the 2 together, hence [redacted]
I did want to mention that I was charged twice on 2 invoices.

Initial Business Response /* (1000, 6, 2015/09/06) */
Contact Name and Title: [redacted] (MD)
Contact Phone: XXXXXXXXXXX
Contact Email: [redacted]@yahoo.in
The customer can always request for an refund by calling our toll free number ( X-XXX-XXX-XXXX ). The refund policy is already mentioned...

on our website and on the document given to the customer. However, We are processing this refund immediately and customer will receive these funds with in 3 to 4 business days.
Thanks
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the way this was resolved, a full refund.