Zynev

Dear [redacted], 
We apologize about the inconvenience. Please spam the email address and unsubscribe from our emails. 
 
Thank you, have a great day!

[redacted]
 
I apologize that you were not able to reach us we are available 24 hours a day 7 days a week on our customer service line as well as accept cancellations via our support email.  I have reviewed the account and as a resolution since you stated you had been trying...

to reach us for over a week I refunded the most recent charge as well as canceled any future shipments.  I hope you have a great weekend you should receive the refund in 3-5 business days and get a cancelation confirmation via email!

Dear [redacted], We apologize about the inconvenience. Please spam the email address and unsubscribe from our emails.  Thank you, have a great day!

Their response says nothing about my demands to be removed from their marketing lists. Currently their unsubscribe list is 100% ignored....

not matter how many times that I unsubscribe that fake crap keeps getting sent. I demand acknowledgement that they will in perpetuity remove me from their lists. I will be holding all documents as proof that I have made these demands and they still refuse to remove me. Again, failure to comply with the demands is 100% proof of willfull disregard for US canned spam laws.

Attention Revdex.comCompalint # [redacted]Customer:[redacted]Order ID: [redacted]Product:ZynevI apologize for the delayed response on this complaint.After reviewing the account I see the customer placed all charges from our company in chargeback with his bank.Once a chargeback is done we are unable to provide...

any type of refund on our side.I am sorry we are not able to come to a resolution in the form of a refund.[redacted] should have received a credit from his financial institution when he placed the chargeback.The outcome would be between him and his financial institution at this point.

[redacted],
We apologize you are getting unwanted emails please hit the unsubscribe button at the bottom of the email so that you can stop getting these emails.  You can also mark it as spam just to make sure.  We hope this resolves your concern today have a great day.

I have...

unsubscribed at least 10 times.  It does not work.  I keep getting emails from them from different spoofed email addresses.  What they need to do is contact their marketing company and have them remove my email address.  Again, unsubscribing does not work.  It is ignored.

Dear [redacted], Unfortunately we do not obtain the information or ages of the persons emails. To prevent receiving further email offers please unsubscribe or spam the emails. We will escalate the information to see what measures we can take to prevent this from occurring, but again we are unsure how the email was provided as we do not directly send them or obtain the information to send them. Please let us know if we may be of any further assistance.  Again we do apologize for any inconvenience that this may have caused. Thank you, Mindy

Dear [redacted], 
Unfortunately we do not obtain the information or ages of the persons emails. To prevent receiving further email offers please unsubscribe or spam the emails. We will escalate the information to see what measures we can take to prevent this from occurring, but again we
are unsure how the email was provided as we do not directly send them or obtain the information to send them. 
Please let us know if we may be of any further assistance. 
 
Again we do apologize for any inconvenience that this may have caused. 
Thank you, 
Mindy

My husband seen an offer for a free trial of a product called Zynev, and was interested in trying it. So he asked that I complete the order for him. In doing so there are always options or offers to try other products with it. On their site the "No Thanks" option was/is in very small print, if you skip to the next page to finish your order they automatically add it to your order.
In less than 12 hours after ordering the free Trial ONLY, I learned that my account had been already billed for a second product at a cost of $29.95, which I DID NOT order or want. So, on the same day 10-15-2016, I called the company explaining I did not want or order the second product. The customer rep, said they would void the transaction for the second product priced at 29.95 and gave me a confirmation notice of cancellation, which was [redacted].
Today (10/17/2016) I checked my account to see that it had not been credited back to my account. Naturally I contacted them right away. Only to be told that the rep who told me they'd void the order and refund the amount had no right, because they do not refund. And that the order was on its way.
First I was told, no we can not and will not give a refund. Then I was told, Well, there are a few options. I can give you a 30% discount, Then told 50% discount. I continued to insist on a full refund as I had been told the day it was ordered. And the rep hung up on me. So I called back and spoke with a Rep named Austin (woman). In the back ground I could hear other reps arguing with customers and it sounded as though they were having the same dispute as I. I did inform them that I would be contacting the Revdex.com. But since they are NOT Revdex.com accredited they really didn't care. Even if I would've wanted that product I could not afford to order it at that time. As I did not have it in my account. Now my account has gone into the red as a result, costing me a lot more than that.
None of these products ever work, and they trick and deceive you into getting them along with other products you were not requesting. Then they refuse to make things right.

I have unsubscribed at least...

10 times.  It does not work.  I keep getting emails from them from different spoofed email addresses.  What they need to do is contact their marketing company and have them remove my email address.  Again, unsubscribing does not work.  It is ignored.

Attention Revdex.comCompalint # [redacted]Customer:[redacted]Order ID: [redacted]Product:ZynevI apologize for the delayed response on this complaint.After reviewing the account I see the customer placed all charges from our company in chargeback with his bank.Once a chargeback...

is done we are unable to provide any type of refund on our side.I am sorry we are not able to come to a resolution in the form of a refund.[redacted] should have received a credit from his financial institution when he placed the chargeback.The outcome would be between him and his financial institution at this point.

Dear [redacted], 
 
We apologize about the excessive emails that you are receiving. At the bottom of the emails there will be an unsubscribe link. 
Thank you.

Dear [redacted],  We apologize about the excessive emails that you are receiving. At the bottom of the emails there will be an unsubscribe link. Thank you.

I have...

unsubscribed at least 10 times.  It does not work.  I keep getting emails from them from different spoofed email addresses.  What they need to do is contact their marketing company and have them remove my email address.  Again, unsubscribing does not work.  It is ignored.

[redacted],
We apologize you are getting unwanted emails please hit the unsubscribe button at the bottom of the email so that you can stop getting these emails.  You can also mark it as spam just to make sure.  We hope this resolves your concern today have a great day.

 
I apologize that you were not able to reach us we are available 24 hours a day 7 days a week on our customer service line as well as accept cancellations via our support email.  I have reviewed the account and as a resolution since you stated you had been trying...

to reach us for over a week I refunded the most recent charge as well as canceled any future shipments.  I hope you have a great weekend you should receive the refund in 3-5 business days and get a cancelation confirmation via email!

Dear [redacted],
We sincerely apologize for the inconvenience. You may simply click the unsubscribe link usually provided at the bottom of the email offer to prevent any further correspondence in reference to the product. We apologize as we do not personally send out the Zynev email offers. We...

definitely understand your frustration and again you may discontinue any further emails by unsubscribing via the link provided in the email offer. If we may be of any further assistance, please do not hesitate to contact us.
Thank you, 
Mindy

I am sorry that customer care was not able to resolve this concern for you in a more timely manner.  I have reviewed the account and refunded the charge in full as requested.  I hope this resolves the concern.

[redacted],
I completely understand and apologize for the inconvenience.  I have sent this to upper management to get this resolved.  Please for the time being spam the email and unsubscribe that will fix this immediately.  We are doing our best to get you removed immediately.  At the bottom of most emails you can hit unsubscribe and it will immediately stop sending you the mail. Please understand I am doing everything I can to see about removing this email.