Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11120006, and find that this resolution is satisfactory to me Sincerely, [redacted]
Zynex understands this patients frustration and worked to resolve the issueI personally emailed the patient and unfortunately did not receive his responseWe did receive payment from the patient on the settled negotiated amount of $and his account was closed.A closure letter was mailed in FebruaryWe have mailed another one and apologize to the patient for the inconvenience
We are currently working with this patient to resolve this matterThere have been some speed bumps regarding the insurance claims and our billing team has been in contact with the insurance provider repeatedly to work these outIt seems that the second batch of claims were misplaced by the insurance provider and they did not begin to process them until our billing case worker contacted them requesting a status updateWe have been told that these claim have now been moved to processingWe will be reviewing these claims again in to weeks once the insurance company has had a chance to re-process them
Zynex experienced an unexpected delay due to a supplier extending a deadlineWe sincerely apologize that the patient had to wait so long to receive their deviceThe device has arrived and we hope is proving to be of benefit for this patient
Zynex has received the unit and the patients payment of $The patient did receive a check from insurance in the amount of $which was to be remitted to Zynex for services renderedWe understand that this patient has returned the unit and paid all but cents of what is owedThe file has been closed and a closure letter sent
Thank you for brining this to our attention, I have halted any further activity on this account and will close the fileIt appears this account should have been closed in 02/28/and supplies had been stopped at the timeWe do not show a record of correspondence with the patient sense then but are happy to fix this nowWe had experienced a system error earlier this year that caused many of these file to be re-openedWe apologize for this and will continue to work to correct such errorsThe patient will not be held accountable for any current balance showing on this account and letter of closure will be sent to the address on file
[redacted] ,I apologize for the confusion, the amount owed is for months usage on the unitWe are not holding you accountable for any the supplies that were sent in may and will be happy to settle this account for Unfortunately as we have not received the agreed upon payments that were established in earlier conversations with you, you have continued to receive statementsIf you would like to remit payment of the this will be settled and no more statement's will be sentThank you,Zynex Medical
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have credited my account to a zero balance per an email yesterdayThank you for your assistance! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/07/08) */ This patients account has been closed and no balance is owed The customer service representative has spoken to the patient and noted the account in detail Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not happy I had to submit a Revdex.com complaint to get Zynex Medical to respondIn fact they still didn't take any initiative to contact meI emailed them on 6/asking for an update and that's when I received a email back stating they had closed my accountThey still have not sent me an updated statement that my account has a $balance
Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ I spoke with [redacted] today regarding these issuesWe resolved her acctAccording to our [redacted] her son received the unit, however, the unit was never actually given to him by the PT clinicThe unit was not shipped to her [redacted] -the CS rep was misreading the fileWe did presume the pnt has the unit and sent in claims to insuranceI have voided the insurance claims and zero'd the acct so that it is clear there is no patient balance; I also will speak with the staff that touched this file and noted they were in contact with the pnt's mother, as it is clear they were not; The file is closed and I will send a zero balance letter to the pnt's mother; I will also call the PT clinic to be sure they are aware this has been taken care ofThe pnt's mother has my contact information to call if there are any other issues that arise
Initial Business Response / [redacted] (1000, 6, 2015/10/26) */ This patient called in on September 25, to have the account closedThe account was closed at that time but another statement had already been mailedThis account is closed and a closure letter has been mailed to the patient Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received this letter stating the account is closed as of today's date 10/27/ I think it would have arrived by now I would like to see this letter stating I have a zero balance before I consider this matter resolved They should also have my email address since we did have some correspondence back and forth via email That letter could be PDF to me via email as well Either way I would like to see this letter Thank You Final Business Response / [redacted] (4000, 17, 2015/11/19) */ This patient's account was closed on 10/26/in good standingA closure letter was mailed to the patient's house at that time Final Consumer Response / [redacted] (2000, 19, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was such a lengthy and time consuming experience to have to go the Revdex.com to get this situation resolvedI am so glad that Revdex.com helped put an end to this which easily could have been resolved months ago if they had simply credited my account when the received the machine I hope they are able to manage their customers accounts more efficiently in the future Thank You Revdex.com for all your help
It is and industry standard that a device being used be collected onThe patient has now had our device for months and nothing has been paidBecause of the misinformation given to the patient by their insurance company combined with the delay in resolution because of the Revdex.com site we will make an exceptionThis patient's balance will be $and the account closed once the device is returned
Dear ***,We understand your frustration and would like to assist in resolving this issue for youNotice was mailed and documented to the account? on 9/23/2015, of the shipment of monthly medical supplies to facilitate the most effective treatment with our deviceThis letter also contained various forms of contact information for the patient's? convenience should any questions arise regarding these supplies, or the device I will note that following a call we received from the patient on 02/12/16, all shipments were discontinued at the patients request? That said we understand that patients that have been prescribed our unit for home use? may be receiving multiple forms of treatment and details can be missedWe are happy to help find a solution that is satisfactory to everyone involved and will be reaching out to the patient directly to help facilitate this.? ?
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ This patient has requested to return the unitOn October 5th a return pouch was sent for them to do soOnce the unit is returned, this account will be closedThe account will remain open until the unit has reached us in our prepaid tracked envelope Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received another bill from Zynex for $ And a bill from Zynex for $ I spoke w/ [redacted] at Zynex this AM she says they received the MED EQUIP on 10/19/ I explained that they need to REMOVE ALL CHARGES FROM MY ACCT She will relay message to Supervisor [redacted] I asked for email or letter stating that MY ACCT IS $ DUE Final Consumer Response / [redacted] (4200, 18, 2015/10/29) */ I have been trying to contact Zynex vmail yesterday, email No response I am trying to obtain documentation/proof that my account now reads $ DUE Remember, that this was the agreement between them and the Revdex.com Since then, I have received PAST DUE NOTICES!!! Thank you, Final Business Response / [redacted] (4000, 25, 2015/11/19) */ The patients unit was returned on 10/29/and her account is closed per our agreement with the patient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and as long as I'm guaranteed balance will show as $and nothing will get reported to credit agency at all So far I haven't received any letter from them and when called company they said account is closed but it's not showing as $balanceShold clear my account and show it as $balance before closing Sincerely, [redacted]
Zynex apologizes for this patients experience and appreciates the prompt attention to returning the unit and paying the settlementThe file has been closed with a $balance and a closure letter mailed to the address on file
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I still maintain that Zynex has not been as responsive with respect to resolving my particular situation as they claim, because if they had been, there would have been no need for me to contact the Revdex.com to help facilitate a resolution with themI still do not have any correspondence from them indicating that I have a zero balance with them, or a letter stating that my account has been closedA verbal statement is open to interpretation and in my opinion, a letter, or zero balance statement should have been sent to me indicating closure with respect to any obligation that may, or may not be expected of me.I wish to thank the Revdex.com for intervening on my behalf and resolving this matter Sincerely, [redacted]
We apologize for the inconvenience this has caused the patientDue to protected health information I cannot share all of the details of this patients accountZynex does have a valid and signed prescription on file for this patient as well as a legal document signed by the patient stating we are allowed to bill her insurance for the deviceThe phone number we have on file for this patient is the number the customer service representative read back to the patientWhen she stated this wasn't correct he attempted to get the correct number and the patient refusedThe notes also state this patient was verbally abusive and wouldn't allow the representative to transfer her to a supervisorUnfortunately there was no happy resolution for this patient when she spoke with us.The account has been closed with a $balance and nothing is in collections
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11120006, and find that this resolution is satisfactory to me Sincerely, [redacted]
Zynex understands this patients frustration and worked to resolve the issueI personally emailed the patient and unfortunately did not receive his responseWe did receive payment from the patient on the settled negotiated amount of $and his account was closed.A closure letter was mailed in FebruaryWe have mailed another one and apologize to the patient for the inconvenience
We are currently working with this patient to resolve this matterThere have been some speed bumps regarding the insurance claims and our billing team has been in contact with the insurance provider repeatedly to work these outIt seems that the second batch of claims were misplaced by the insurance provider and they did not begin to process them until our billing case worker contacted them requesting a status updateWe have been told that these claim have now been moved to processingWe will be reviewing these claims again in to weeks once the insurance company has had a chance to re-process them
Zynex experienced an unexpected delay due to a supplier extending a deadlineWe sincerely apologize that the patient had to wait so long to receive their deviceThe device has arrived and we hope is proving to be of benefit for this patient
Zynex has received the unit and the patients payment of $The patient did receive a check from insurance in the amount of $which was to be remitted to Zynex for services renderedWe understand that this patient has returned the unit and paid all but cents of what is owedThe file has been closed and a closure letter sent
Thank you for brining this to our attention, I have halted any further activity on this account and will close the fileIt appears this account should have been closed in 02/28/and supplies had been stopped at the timeWe do not show a record of correspondence with the patient sense then but are happy to fix this nowWe had experienced a system error earlier this year that caused many of these file to be re-openedWe apologize for this and will continue to work to correct such errorsThe patient will not be held accountable for any current balance showing on this account and letter of closure will be sent to the address on file
[redacted] ,I apologize for the confusion, the amount owed is for months usage on the unitWe are not holding you accountable for any the supplies that were sent in may and will be happy to settle this account for Unfortunately as we have not received the agreed upon payments that were established in earlier conversations with you, you have continued to receive statementsIf you would like to remit payment of the this will be settled and no more statement's will be sentThank you,Zynex Medical
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have credited my account to a zero balance per an email yesterdayThank you for your assistance! Sincerely, [redacted]
The closure letter was sent to the address on file on 3/10/
Initial Business Response / [redacted] (1000, 9, 2015/07/08) */ This patients account has been closed and no balance is owed The customer service representative has spoken to the patient and noted the account in detail Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not happy I had to submit a Revdex.com complaint to get Zynex Medical to respondIn fact they still didn't take any initiative to contact meI emailed them on 6/asking for an update and that's when I received a email back stating they had closed my accountThey still have not sent me an updated statement that my account has a $balance
Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ I spoke with [redacted] today regarding these issuesWe resolved her acctAccording to our [redacted] her son received the unit, however, the unit was never actually given to him by the PT clinicThe unit was not shipped to her [redacted] -the CS rep was misreading the fileWe did presume the pnt has the unit and sent in claims to insuranceI have voided the insurance claims and zero'd the acct so that it is clear there is no patient balance; I also will speak with the staff that touched this file and noted they were in contact with the pnt's mother, as it is clear they were not; The file is closed and I will send a zero balance letter to the pnt's mother; I will also call the PT clinic to be sure they are aware this has been taken care ofThe pnt's mother has my contact information to call if there are any other issues that arise
Initial Business Response / [redacted] (1000, 6, 2015/10/26) */ This patient called in on September 25, to have the account closedThe account was closed at that time but another statement had already been mailedThis account is closed and a closure letter has been mailed to the patient Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received this letter stating the account is closed as of today's date 10/27/ I think it would have arrived by now I would like to see this letter stating I have a zero balance before I consider this matter resolved They should also have my email address since we did have some correspondence back and forth via email That letter could be PDF to me via email as well Either way I would like to see this letter Thank You Final Business Response / [redacted] (4000, 17, 2015/11/19) */ This patient's account was closed on 10/26/in good standingA closure letter was mailed to the patient's house at that time Final Consumer Response / [redacted] (2000, 19, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was such a lengthy and time consuming experience to have to go the Revdex.com to get this situation resolvedI am so glad that Revdex.com helped put an end to this which easily could have been resolved months ago if they had simply credited my account when the received the machine I hope they are able to manage their customers accounts more efficiently in the future Thank You Revdex.com for all your help
It is and industry standard that a device being used be collected onThe patient has now had our device for months and nothing has been paidBecause of the misinformation given to the patient by their insurance company combined with the delay in resolution because of the Revdex.com site we will make an exceptionThis patient's balance will be $and the account closed once the device is returned
Dear ***,We understand your frustration and would like to assist in resolving this issue for youNotice was mailed and documented to the account? on 9/23/2015, of the shipment of monthly medical supplies to facilitate the most effective treatment with our deviceThis letter also contained various forms of contact information for the patient's? convenience should any questions arise regarding these supplies, or the device I will note that following a call we received from the patient on 02/12/16, all shipments were discontinued at the patients request? That said we understand that patients that have been prescribed our unit for home use? may be receiving multiple forms of treatment and details can be missedWe are happy to help find a solution that is satisfactory to everyone involved and will be reaching out to the patient directly to help facilitate this.? ?
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ This patient has requested to return the unitOn October 5th a return pouch was sent for them to do soOnce the unit is returned, this account will be closedThe account will remain open until the unit has reached us in our prepaid tracked envelope Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received another bill from Zynex for $ And a bill from Zynex for $ I spoke w/ [redacted] at Zynex this AM she says they received the MED EQUIP on 10/19/ I explained that they need to REMOVE ALL CHARGES FROM MY ACCT She will relay message to Supervisor [redacted] I asked for email or letter stating that MY ACCT IS $ DUE Final Consumer Response / [redacted] (4200, 18, 2015/10/29) */ I have been trying to contact Zynex vmail yesterday, email No response I am trying to obtain documentation/proof that my account now reads $ DUE Remember, that this was the agreement between them and the Revdex.com Since then, I have received PAST DUE NOTICES!!! Thank you, Final Business Response / [redacted] (4000, 25, 2015/11/19) */ The patients unit was returned on 10/29/and her account is closed per our agreement with the patient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and as long as I'm guaranteed balance will show as $and nothing will get reported to credit agency at all So far I haven't received any letter from them and when called company they said account is closed but it's not showing as $balanceShold clear my account and show it as $balance before closing Sincerely, [redacted]
Zynex apologizes for this patients experience and appreciates the prompt attention to returning the unit and paying the settlementThe file has been closed with a $balance and a closure letter mailed to the address on file
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I still maintain that Zynex has not been as responsive with respect to resolving my particular situation as they claim, because if they had been, there would have been no need for me to contact the Revdex.com to help facilitate a resolution with themI still do not have any correspondence from them indicating that I have a zero balance with them, or a letter stating that my account has been closedA verbal statement is open to interpretation and in my opinion, a letter, or zero balance statement should have been sent to me indicating closure with respect to any obligation that may, or may not be expected of me.I wish to thank the Revdex.com for intervening on my behalf and resolving this matter Sincerely, [redacted]
We apologize for the inconvenience this has caused the patientDue to protected health information I cannot share all of the details of this patients accountZynex does have a valid and signed prescription on file for this patient as well as a legal document signed by the patient stating we are allowed to bill her insurance for the deviceThe phone number we have on file for this patient is the number the customer service representative read back to the patientWhen she stated this wasn't correct he attempted to get the correct number and the patient refusedThe notes also state this patient was verbally abusive and wouldn't allow the representative to transfer her to a supervisorUnfortunately there was no happy resolution for this patient when she spoke with us.The account has been closed with a $balance and nothing is in collections