zZounds Music Reviews (33)
I decided to try the zZounds online store for the first time. The website is clear and easy to navigate. I already did research around the web for what I wanted to buy, but also checked out the reviews of the products I was interested on their website as well. Let me say that I really respect the fact that they let customers say whatever on the reviews. I like to know people's true experiences with P.A. gear after they receive it, hook it up and listen to it live. I ended up spending over four grand on their site and am very impressed with what I received from zZounds! First off, everything was professionally packaged. The speakers I bought each weighed ninety pounds and zZounds was smart enough to ship them in the original boxes from the manufacturer. I bought the best of the best ElectroVoice 3-Way Powered Speakers (2000 watts each!), a Mackie ProFx12 Mixer, A Shure Blx1288/Cvl Wireless Mic Setup, two 50' speaker cables and two stands for the speakers. I tried to buy these on the 12 month credit plan online but was denied. So I called them up and the customer service rep even apologized for the denial, even though it easn't zZounds fault, but my credit history. He was so friendly and even made sure I got two speaker stands that would hold my 2 80 pound giant speakers. I dropped over 4 grand on my debit card to complete the sale over the phone. Totally professional customer service department over there! Very impressed with the entire experience from the order, the tracking online and the shipment. These guys have me for life. I'm starting up a sound system business for musicians and event planners that require very high quality speakers and equipment here in Santa Barbara, and will be continuing to buy from zZounds as my hobby grows. Thank you zZounds for the great service, pricing, product reviews and overall product quality.
Review: I bought a guitar, [redacted] EX Custom. I am financing it and was unemployed for a couple months with my phone disconnected. They sent me an email regarding the non-payment and I replied letting them know I was unemployed. They sent me another email advertising that I could return the guitar and get a refund for what I did pay. I replied right away asking how to do so and they sent me another email stating I was no longer able to do the return and that my account was sent to a third party collection agency.Desired Settlement: Honor what they said. For them to not tell me I could do something and change their minds after.
Review: I ordered from zzounds.com (on 812/14) $2000+ worth of equipment using the pay to play plan.
Review: I had purchased a part for my guitar and the item is clearly defective. They refuse to replace it stating that they only accept unopened items for return. I've stated its not an issue of disliking the color, its a defective part that I only want a replacement for. This is clearly a business that doesn't care about customer satisfaction and I will never buy from them again.Desired Settlement: I would like to return the item at their cost and have them refund me in full for the item. It was only $25
Review: we agreed on a price match then it took them 3 months for the item that I never received I paid them in contemplation of getting 4 items. They said they do price match I found the same items on another Web site for five hundred and 77 dollars less. The rep said that they can match that. then in the midst of the price match after my money was collected they're claiming that they're not going to do the price match anymore. I paid them the money in contemplations of they had all items in stock. Then in the process of the items being shipped. Then half of the shipment went into back order even though they said it was in stock. receive an all 4 items I didn't want anything but listen to and with the price match that's how they got to receive my money and they're going against everything that they said they were going to do. I told them all I wanted them to do is do the price match and give me that what they said they were going to give me. I waited for months for item that I have never received. I know what they trying to do is get me to pay for half of the item even though everything was price matched I tried to talk to them about it but they didn't want to hear nothing I have to say anything to me that they were going to take my money they going to do their best to do whatever they can I told him that I would see them in court on principle then they went into my account without letting you know that they were going to the account and close my account to bounce $108 I have no problem paying them I just wanted him to follow through on what they promise to do.Desired Settlement: What them to do is follow through on their price match and I have no problem paying them I just want them to follow through on What they said they were going to do .after they collected the money then they tried to change the deal after it was closed and they had my money in hand.
Review: I returned a guitar back to them in MINT CONDITION. They received it in their warehouse 2/12/14. TWO WEEKS (2/26/14) later they finally decide to tell me "Oh, there were scratches on the guitar. I DID NOT CAUSE THESE SCRATCHES and now I'm out 320 dollars because they SAY there were scratches on the guitar. How do I know the scratches weren't caused by them? Because I sure as heck didn't cause them.Desired Settlement: I would the refund for which I was promised. I did not cause any damage to the guitar. It's their word against mine and I am not the liar here.
Review: I recently ordered over $1,000 of home studio equipment from [redacted] With an order of that size, you expect proper shipping practices and customer service. Instead, the items were shipped in oversized boxes, without proper wrapping to protect it, and arrived on delivery open because the packer failed to use sufficient tape to secure the package's contents. I have contacted customer service repeatedly and, while the do respond, they do not address my key concerns. When asked for specific advice on specific products, the respondent instead tried to upsell me to a product nearly $500 outside my stated price range. When I requested a refund authorization for all products due to my concern of their quality when shipped so improperly, the next customer response ignored that request entirely.Desired Settlement: I desire an apology for my substandard customer service experiences and clarification on my return options. At this time, the items I ordered APPEAR to be okay and functional. I am willing to give this equipment a try since I already have it. However, I lack confidence in its long-term reliability because of the haphazard way it was shipped across country. I am not willing to pay over one hundred dollars for insured, return shipping if an issue arises in the near future, especially when the company itself shipped the products to me in such a disrespectful way. If no suitable assurances are available, I want authorization to return all items at the company's expense and assurances that no restocking fees will be assessed upon receipt. Based on my experiences so far, I do not trust this company to be forthright with the potential return process.
Review: The toggle switch did not work properly. The tone sounded poor. The feel of the guitar was awkward. There were obvious signs of use. As instructed I requested an exchange. An exchange for a different type of guitar. Upon requesting I was led by the phone rep to return and make a separate purchase. After securing another sale they inform me that I must pay $150.00 for damages which I did not inflict upon the guitar. Again, I did not scratch this guitar. I returned it in exactly the same condition in which I received it. Also, there was no protective film on the pickguard. That is a standard with new guitars. I only pick with my fingertips. No picks, no strumming, no scratches. Also worthy of mention is the fact that I wear a terrycloth towel when I play as to protect the back from scratches. After so much caution, why then would I be careless enough to scratch a guitar that I would be forced to pay for? Despite their policy and my complaint, I believe that they sold me a used guitar, coerced me to return as opposed to exchange so that they could profit multifold. I had to pay return shipping. That was $69.04. They claim I scratched the guitar so they can recover original shipping cost. They are still left with a profit, claiming that they took a loss because after 28 years, I suddenly forgot how to handle an expensive guitar. The best part is that they get to do the same thing with the next person... and repeat. Continuing to profit. from the same guitar. Ingenious, and depraved. After all, it is my word against theirs. They did not force me to shop with them. I took a chance, and this is my reward. I had to pay $214.99 to play a used guitar that sounded as if it were waterlogged. If I had known how I would be treated, I obviously would not have ordered a second guitar from what appears to be a second rate company. If you are reading this I sincerely hope you are able to reason with this company because I have no faith, which only adds to my disposition. Thank you.Desired Settlement: FULL REFUND. Not a refund -$150.00 for being sold a used guitar. I actually believed that zzounds would outshine guitar center. So much for believing. I refuse to accept any false explanation from the persons working returns as their word is not credible. To pay this is an admission of guilt. Again, I did not scratch the guitar.
Other bands I have produced and mastered their albums have used this website before because of their installment plans and relatively decent prices. One band inparticularly had their equipment sent to my home address because of how dispersed they lived. Unbeknownst to me, one band member had an outstanding bill from this company. The only way I was involved, was merely my home address. Nothing else in their transaction. NOW, I, Me wanted to do an installment plan) with my own credit card and home address) for the VERY FIRST TIME, to purchase a Behringer XR18 Mixer and Zzounds canceled my request. Saying I was a high risk customer because of someone of else's failure to pay.... From another company similar or Musicwarhouse or Sweet Water. So not only am I being penalized for someone else's problem from some company zzounds associates with- I am being punished by not receiving a mixer I need so badly. I am a producer in Denver and I mix and master at least 2 bands a months. That's upwards to 40 musicians every 6 months and If I am not removed as a "high risk customer" from Zzpunds or Sweetwater or whatever franchised umbrella company this is --through word of mouf, I will ensure the Denver local scene will not use your services and go to your competitors.
Review: I purchased a $2099.00 Gibson electric guitar from this company and what I received was an untunable instrument. I gave the guitar a chance given the possibility that the reason it wouldn't stay in tune could have been because it was new and the strings may have needed to be broken in. So in doing so it was necessary for me to play the instrument enough to stretch the strings. After significant use it was obvious that this was just a faulty guitar and I had no other choice but to return it. After returning the instrument I was informed that because there were marks on the pick guard, (which were a result of normal use) that they were were going to withhold 10% of my refund, costing me a total of $209.00 for a pickguard that will cost no more that $10.00 to replace.
They are terrible. Poorest customer service I have ever, ever had. I've had things show up broken. I've had something break 1 week after the 30 return time frame and they did nothing for me. I have had to pay shipping on a return before. And then the big incident happened. I tried to order a jbl eon612. They told me the total and asked if they should process it. I said yes, so I of course assumed it was on the way. Nope. So I call back and try to order again. They give me no deals for my trouble. But at least my order is on the way, I foolishly think. Nope. They sent me a 610 instead of the 612. They were willing to take it back and try for a THIRD time but still not giving a discount! I certainly did not want to try again so even when I say I want my $ back and I will never work with them again (which is a loss, I was a big customer for not being a big business) they still didn't seem to care and still didn't want to help me. So I tell them I want my $ back and then they only send a return label for the speaker and not for the stand that goes with it. Is!
zZounds Music LLC Rating